★ 3

Took long time for food to arrive. Service very slow.

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★ 5

Friendly waiters, food excellent, parking is good, But loud inside not a place to have a conversation.

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★ 5

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★ 2

DO NOT recommend for groups larger then 10. I called twice letting them know about a party of 16.... we get there and say they are getting our table. Our table was three booths. No one was together. It defeated the purpose of going out together. If they couldn't accommodate us they should have told me when I called. Was very disappointed... especially because it was our babies 1st birthday.

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★ 3

The hostess took me to a high step table. I don't have the ability to step that high. The hostess didn't understand I couldn't reach the table. I needed a lower seat. There were plenty of clean tables. Not many people. We kept circling around. I ended up in a loud dirty corner.

Dirty floor underneath the table.

Waited a long time before a server came around. Waited forever for my drink. Waited forever for everything. Thank goodness there was a device on the table so I could pay my bill online.

The bathroom was dirty. The floor from the kitchen looked oily and slippery.

I don't know what is going on with Texas Roadhouse. It's not the same as my first time eating here.

Thumbs down 👎🏻. I won't be coming back.

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★ 1

Worst Service, food cold, waited over an hour for food. Waitress never checked on our table. Manager could only offer excuses.

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★ 2

My husband and I went to dinner last night for our anniversary at three o clock we were immediately seated I ordered the prime rib, medium rare, my husband had the ribs the rolls, salad and potatoes were very good. The ribs were mediocre and not flavorful The big disappointment was the prime rib it was served well done with no aus jus sauce it was very dry and bland . I do believe it was left over from the day before and just microwaved My biggest mistake was not sending it back Also our waitress was not very attentive and there was only one other customer in restaurant Would consider a return if they improved.

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★ 5

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★ 3

Steak was over cooked. Flavor not so good. Service wasn't good either. Felt like we were a bother for her. We use to love going there unfortunately not anymore.

So disappointed!

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★ 5

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★ 1

Took my daughter here for her birthday. Waitress was lovely but had so many tables everything took a while. Our mains took over 35 minutes to arrive and when they did, they were all cold. My steak looked like it was under the heat lamp for a day. Was completely dried out. Veg cold. After a few bites I started to feel slightly off. We are now 2 hours on and everyone is feeling unwell with stomach cramps.
Wont be returning.

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★ 4

I LOVE a good steak, and considering Texas Roadhouse is a franchise I'm always pleasantly surprised by just how good my food tastes. My only critiques for this particular location are as follows:
1) unable to Day Afternoon it was an hour between placing our order and getting our order and all the sodas and beverages are rides at the same time

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★ 2

After we were seated we were given the buttered rolls but no silverware or plates. We ordered the Cactus Blossom and our waitress forgot all about it! We said something to her when she brought us our food and of course at that point we didn't want it anymore. The inside was freezing and the fans were going and it wasn't even that warm outside when we arrived. There was no reason to have air conditioning blaring away. Needless to say all of this did not make for a pleasant meal out.

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★ 1

Just had a terrible experience. We waited almost an hour and a half for our food. At the one hour point I went to host stand to inform them. At an hour and 15 minutes we were told they would tell the kitchen to rush it (aka, start it). Everyone around that was seated after us was already long gone and new people were getting their food. People seated after us even started receiving their food before we received our cactus blossom. The place was not busy, our waitress said there was no reason for it to take that long. We didn’t want to be the kind of people to walk out (as hard as it was) so we continued waiting. The manager was notified, and no one came to speak to us. When we finally received our food we noticed the food looked thrown together and not appetizing. Beyond frustrated and disappointed, we just asked for boxes right away. Christina apologized and told us that most of our bill was taken care of and we left. Very frustrated that the manager never cared to come speak to us. We now wasted what was left of our evening and are taking home food that we aren’t even sure we will be eating. Did the waitress not put in the order? Did it get lost? We can’t think of any other reason. We would have been more at ease knowing it was a mistake instead of thinking they just left our order sitting there over an hour without fulfilling it.

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★ 5

I'll be going back!! Great food!

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★ 5

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★ 5

It was very busy, but we only waited about 5-10 minutes for a table. The food was good, as expected, and the service was excellent, despite being extremely crowded.

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★ 5

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★ 5

We came here on keegan’s third day and he was amazing!!! Best server ever we love him!!!

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★ 5

Steak was excellent! Melt in your mouth! Delicious food and great service

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★ 5

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★ 5

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★ 5

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★ 5

Another go to place for a good dining experience.

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★ 5

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★ 4

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★ 1

Have been here quite a few times and this time was the worst. Food tasted mediocre. The appetizers we got looked like they took one full appetizer and split it in 2.

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★ 1

Service, let's just say was odd. She should not be training people.
After our appetizer and salad. She askes us about desert. I said desert before our meal? My 75 year old mom and my fiance reordered drinks. She then stated I cant give you these drinks untill you finish your other drink. So she said slam your drink.
We paid our bill with the table kiosk. We had a $20 dollar bill sitting on the table. She then asked If She could take the money off the table. We said we were not done yet, she said that's fine stay as long as you want. I don't trust the money being left on the table.
This person should not be training anyone.

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★ 2

La comida demoraron para llevarla a la mesa mal servicio ese día

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★ 1

I wish i had a dinner experience to tell you about. Instead, we waited for our food for over an hour. after we were charged for our food we just left because there was zero communication

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★ 3

The staff was friendly. The music was a bit too loud especially when the staff all broke out into some type of choreographed dance routine that I assume is repeated throughout the day.
The down side is that although the food was very good, we received our house salad at the same instant we received our steaks. That was very disappointing. Our waitress explained something about the salad person was training someone and a shortage of kitchen help.
If that was the case, management is at fault for not compensating for that, especially on a very busy Saturday afternoon.

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★ 5

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★ 1

I ordered to-go, I waited an extra 20 minutes from what the app had told me. I then get home to eat my dinner and my well done steak is squishy looks absolutely disgusting. Very disappointed

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★ 4

I would five star this but every time I try to get a beer while I'm waiting for my table, it takes like 10 minutes to be served. I think they have the only bartender doing barbacking for the whole restaurant. Otherwise, it's fantastic.

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★ 5

Haley was one of the best waitresses I've had in a while. Even though it was her second day, she clearly has done it before. Kitchen staff couldn't read. Messed up order. One steak what's supposed to have onions and got nothing. Another steak was supposed to have onions as well and got onions and mushrooms. Not enough to send back but still annoying.

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★ 1

The owner replied to this thinking I actually gave a good review and obviously didn't even read my comments. So changing it so issues can be dealt with.

Yet another occurrence where steak meat was way undercooked. My Wife ordered sirloin tips to be cooked medium and she ended up getting "Rare".

Over the last 3 months we come about once a week and every time the steak is undercooked..

Manager wouldn't even come over to hear the complaint. Too busy socializing.

At some point the managers need to train cooks properly instead of ignoring.

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★ 5

Always excellent food & service.

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★ 3

Roadhouse is one of my favorite restaurants. However, our visit on August 31 was disappointing. The rolls, baked potatoes, and salads were excellent as always. Our entrees were disappointing. The ribs were dried out and my Road Kill was t in.

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★ 3

The waitress went and sat at another table with other staff for almost 45 mins, my kids food was wrong

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★ 3

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★ 5

5 stars. the bartender Jodie, super attentive and friendly. took care of us well. the food was on point for the roadhouse, perhaps the bread could have been a hair fresher. but still delicious. not a single complaint

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★ 5

Great service and good food.

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★ 1

I usually try to be understanding, but this was really disappointing. We arrived at 8:40 PM, and the restaurant was not busy at all. We placed our order and only received one appetizer. Our meals took so long that we eventually had to ask for them to-go. Meanwhile, another table that came in at least 15 minutes after us was served without delay. We didn’t leave until 9:50 PM nearly an hour and a half later without even eating there. Poor service and no explanation. Would not recommend.

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★ 4

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★ 2

Joined the waitlist which they said they didn't have. Waited 40 minutes for a table for our party and 4. Waited an hour for our food except for a basket of their hot rolls with cinnamon butter which were delicious
Party ordered rib eyes prime rib and Dallas steak that was supposed to be melt in your mouth tender. It was not. I ordered medium which it was but very dry. Daughter ordered medium rare prime rib but it was medium and also dry
I wanted garlic mashed potatoes but they didn't have them and the mashed potatoes I got were dry and tasteless
Place was very crowded and so noisy we could not converse
Bill was $153.00. We will not be going back.

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★ 1

Couldn't even bother to do one thing and remove mushrooms from a dish for my very texture and taste-sensitive disabled younger brother. Absolutely ridiculous. He had a rough day, couldn't come with us, and all he wanted was his steak with onions but no mushrooms. He can't even eat anything that's been marinading with mushrooms too long since even the taste makes him flip out.

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★ 4

Got the strip steak medium rare. Flavor was off and some of it was not consumable. Everything else was great.

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★ 5

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★ 3

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★ 3

It was extremely busy when we went...I don't like that they dont do reservations...it was so loud in there we had to yell just to talk to each other

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★ 5

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★ 5

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★ 5

My favorite place!!
Food is always perfect!

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★ 5

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★ 2

Brought our ribs out before salads. Then the WORST tasting ribs EVER.
The salad did not have any dressing on it.
Asked for coffee, and said they would brew a fresh pot. The WORST coffee ever. Tasted like brown pain thinner.

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★ 3

Quality of the steaks seems to be going downhill. The last meal there my filet had parts that were gristle s as d was overcooked. My guy’s steak was ordered med rare and came out purple through. Sent it back and was still very rare. He took it home and cooked it for lunch the next day. The same day, the veggies were cold and nearly raw. We used to love this place, but the last few visits we have had similar issues.

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★ 5

We ate on the patio and our food was done to perfection!!

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★ 4

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★ 3

Our server was great, the food though not so much. We've never had issues at any Texas Roadhouse, as it is a staple with our family. This one though was definitely not our favorite. The rolls were so heavy and undercooked. The seasoned rice was sooooo seasoned that it was a dark brown, not the light brown we're used to. It was a sad night.

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★ 5

Met up with my folks for a quick meal, timed it just right that we didn't have to wait right before the dinner rush, staff was friendly and we had a great time

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★ 5

Jackson was our server and he said it was only his third day, but he was absolutely stellar!! He was attentive, kind, funny, and we felt he truly cared about our dining experience. Go Jackson - keep being amazing!! 😊♥️

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★ 5

Great place to get a great steak

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★ 5

Super recomendado para los amantes de las carnes 20-30dlls por persona

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★ 3

Given dirty plates, I could wipe the grease with my finger... Sweet tea was not sweet over salty food and the steak was ordered medium arrived tough and over done. First time at a Texas roadhouse and the last unfortunalty. The rolls were good though! Servers were helplful and pleasant too .

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★ 5

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★ 2

Steak was dry, pink in middle , overcooked the rest. The music was way to loud. We shouldn't have to raise our voices just to talk. They cranked the music to dance, it was ridiculous!!!

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★ 5

We showed up for the early bird fare. Got the 6oz steak and it was cooked perfectly. Broccoli was off the charts and the Cesar salad served in a cold plate was amazing. Our service was excellent. Never a bad meal.

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★ 5

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★ 4

Foods ok but I always seem to get the "new" server that doesn't know what they're doing

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★ 2

Took an outrageous amount of time. If your just coming with no reservation they give you an estimate and it's at least 30-45 beyond that. I was talking to people who did have a reservation and they even had to wait 10-25 mins. Foods great if you wanna wait

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★ 5

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★ 2

On my 60 birthday one trainy brought me wrong kids meals asked me if I want different meal. Kids hungry my sirloin steak was so blan tasted like soaked in water

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★ 5

Mygo to number one steak place

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★ 5

Emma was terrific, keeping up with our family of 7 and staying ahead of us! She was super professional and helpful and knowledgeable. Kudos! The food was great. We love this Texas Roadhouse and can't wait to come back!

Great steak filet, ribs, roasted onion, fried pickles and they even brought Hershey's chocolate syrup sundaes for our birthdays. A great evening!

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★ 1

Dined here with three friends. All of them had almost finished their entire meal before my entree arrived. The ribs were dried out and burned and the mashed potatoes were delivered well in advance of rest of the entree and were cold by the time the ribs arrived. All were returned to the server and sent back to the kitchen with a promise from the server to re-deliver and to do so more quickly. In fact, I waited even a longer time than the first and again I was delivered dried out, burned ribs. The manager came over and mumbled what felt like an insincere apology after I again refused to accept the entree. By then, my companions had completely finished their meals. While the manager offered some kind of discount on the meal, I will never again return. Amazingly, dining at here was my recommendation. Quite a disappointment and embarrassment.

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★ 4

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★ 5

Music selection was fire, but a little loud for conversation. Family friendly with great staff.

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★ 2

Came in an hour until close, sat across from a booth of employees rolling silverware, one looked like a manager and picked up a napkin off the floor and used it. The blatant phone usage on top of the clean rolled silverware is clearly unsanitary. This isn’t the worse part, one of the employees threw a steak knife over a half wall near other employees and customers, it landed about 10 feet away from us. This is outrageous, I work in the food service industry and this is completely unacceptable. Do better, usually have a great experience here but did not this time besides our server Jake being great.

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★ 4

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★ 5

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★ 3

Too much of a charcoal crust to enjoy the flavor of my steak. Waitress was very nice and did a great job.

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★ 2

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★ 3

We came in, party of (5) for a birthday. Service was terrible. Our waittress, Bri took forever to come back. Took a very long time to get our food and when it did come out the ribs were black and burnt. In fact two tables that came in after us got their food before us. In fact the four tables where we were sitting ate and were gone by the time we were done eating. There was a special $5 margaritas. I asked the waittress what flavor they came in and she said lime. I told her Id have one. She then asked me 1800 or something else( i dont know what it is) i told her i dont care and that i didnt even know what that meant. Then when we got the bill both margaritas were $8. We asked about it and she said she asked 1800 or whatever she said. We said we wanted the $5 margaritas. That was pretty crappy. The ribs were remade but came after we were done eating. We were there a couple of hours. It was ridiculous. We never got to adk for A1 because by the time she came back the one that wanted it was almost done with his steak because he was waiting for ribs to be remade. My son was waiting so long for water he was going to go to the bar and ask for it. This was the worst service and food we have ever had.

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★ 5

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★ 5

If I want cow , this is where I drive to!

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★ 3

Food is good, especially the baked potato. The service is meh.... last two carryout orders I've done, were 35 and 30 minutes later for pickup than I requested. I would think if you put an order in a few HOURS before you want to pick it up, that the staff would be more efficient, but no.

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★ 5

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★ 1

My roommate and I went in ordered food and it took way over an hour for our food to come when it did come it was almost completely cold so we called over the manager who seemed annoyed to be dealing with it so. We had no time to wait for new food and so we left more hungry than we arrived. Our server had no idea what he was doing just go to other places. This ain't it.

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★ 3

I’ve ordered the herb crusted chicken many times. This time it was the smallest, driest breast I’ve ever seen… I complained but choose to keep it because it takes a very long time for food to come. I was told by the waitress “well, I just work here”…. Btw the sweet potato and veggies were good.

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★ 1

Undercooked food, dirty silverware, incorrect bill, just a complete miss all across the board.

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★ 1

Upon being seated, we noticed that the plates, silverware, and napkins still had visible food residue—an immediate red flag. The salad came with just one crouton, and the steak was both undercooked and overwhelmingly tasted of charcoal. To top it off, we were overcharged twice on the bill.

Overall, this was a deeply disappointing dining experience. We will not be returning.

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★ 1

Waited about hour for food. Couples that came in after us got there food before us. When we got our food it was cold and the steaks where over cooked. Very disappointing.

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★ 5

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★ 4

Waitress was nice, food was slow, music too loud.

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★ 2

Stopped in for takeout at the West Bend Texas Roadhouse on Sunday, June 25th — one of the worst experiences I’ve had there. Ordered a Steak Kabob with side salad, Tenderloin Salad, and bread. When the order came out 30 minutes later, items were missing (both salads and bread). After pointing this out, only part of the order was corrected — and after multiple requests, the bread never came. I had to bag the food myself while the Kabob sat getting cold. Spoke to the manager — her only response was “hopefully it’ll be better next time.” Sadly, it’s not unusual for this location to forget items on takeout orders, but this was the worst so far. Used to be a regular here — but after this, I’m reconsidering.

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★ 5

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★ 4

Always a great meal.

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★ 2

Embarrassing takeout...overcooked rolls, raw Mac and cheese noodles. This location should be ashamed.

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★ 5

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★ 5

Great

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★ 5

Haven't had a bad experience at this or any oter Texas Roadhouse I've been to!

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★ 4

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★ 5

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★ 1

We were there 15 minutes after they opened and were seated but no rolls they were not made yet, we were just finishing our stakes when they bought the rolls.

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★ 1

Food was bad as the steak was burnt. I did not receive any bread and rolls and the waiter was beyond slow. Plus the food made me sick. Do not go here.

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★ 2

Stopped in for an early dinner with a friend. The server was friendly enough but the music was so loud we had to sit next to each other to chat. I ordered the country fried chicken. It was not good! The breading was soggy and the chicken was barely warm. My two sides (fries and a side salad) were very good. The side salad was a nice size with carrots, hard boiled eggs, and croutons.

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★ 3

We generally love Texas Roadhouse but today. Our waitress, Christina was sharp but also busy at the bar. I requested creamy horseradish when I ordered. When food came, I asked again, and then a third time. Finally flagged down a server to request a manager. Manager w said they started making it 5 minutes ago...when it was requested over 30 minutes ago? Finally got it with my to go box because by then my steak was cold. Inexcusable. I googled, and this is not handmade, just blended with sour cream.

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★ 5

Good food but the server was not too attentive.

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★ 5

UPDATED: Ok, we just had to update this review. We again had the privilege of stopping in this Location. We had the honor of having Gabby Mae at the hostess counter and our server was Ellie. These Two showed Genuine Customer Service with Care/Kindness and a Friendliness. We so enjoyed and appreciate the Veteran benefits. The Food was EXCELLENT!! Thanks for making us feel so Valued and appreciated - We surely do feel the same about the both of you. A LOUD Shout Out of ‘THANK YOU” to the management at this location - your Team has to be a reflection of YOU! THANKS!

We had the privilege of having Kayal and Grace as our host/servers. Their Customer Service Kindness Is Amazing! Our Food as Excellent. I called and spoke with Sky and Jazzman- again Amazing Customer Service. If you're looking for a place that has Bread as good as Mama Makes, Service with a BIG Smile - Human Heart Of People - willing to go the Extra MILE... THIS IS THE PLACE!! Thank You to each of you for making us SMILE/Feel Valued!

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★ 5

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★ 5

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★ 5

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★ 5

We were seated quick, service was great food delicious

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★ 5

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★ 1

I had the prime rib 18oz before and it was 50% non eatable fat and I figure it was just a bad busy day so I give them the benefit and today we went at opening hour...I ordered the same prime cut and again 50%meat .and the rest garbage...never again

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★ 4

We visited on a Tuesday for my sons birthday! Was quite busy for a week day but had GREAT Service by Christina!!

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★ 1

We were told the wait time was 20 - 30 minutes, was actually more than an hour. We had to ask the hostess again to get seated.
Once seated and order taken we waited another 50 - 55 minutes for the food to arrive. The main items we ordered were not prepared as ordered.
We were very disappointed with the service and the food preparation screw up.
It will be a very long time before we return to this restaurant.

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★ 5

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★ 5

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★ 2

The service was great, but my food came out completely burnt even through it wasn’t busy at all. The mushrooms were black and crunchy, and it smelt awful, I was amazed they thought that was okay to serve.

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★ 4

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★ 5

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★ 5

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★ 3

They’re very slow even on a weeknight.

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★ 1

absolutely terrible carry out service. every single time i have ordered takeout it is NEVER on time. the order is sometimes wrong as well.

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★ 3

Our server Gia was not the most attentive and our food took a very long time and other tables were receiving their orders before us even though we ordered before them.

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★ 5

Other than the beer selection, we Love everything about this place atmosphere, food, price, service, can't beat it!!!!!!

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★ 1

My favorite place to eat when traveling. Got a hotel across the street so I could eat there. Got in at 830pm it was like a rush to close up. Open until 10pm. Out of jack Daniel's. One drink left of crown. Makers Mark next. Ordered. Food came out 20 minutes later. No salads first or ever. Ribeye cooked perfectly. But no more than a half inch thick. Slow poor service. West bend location. Avoid this one.

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★ 5

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★ 5

By far the best service I've had at a restaurant! I treated my Mom lunch for Mothers Day, and she decided to come here. Even though it was lunchtime on Mothers Day, we were immediately sat. They also gave us popcorn from a local vendor and bread before we sat down.

Our waiter was amazing as he explained the specials and got our order in right away. Food came out shortly after and was delicious. After the waiter made sure everything was alright, later we had the manager ask as well how everything was going. Truly exceptional service! This place ran like a well-oiled machine with how everyone coming in was being sat right away and taken care of by someone shortly after.

Had a wonderful time with Mom, and the atmosphere made it that much better. Kudos to this location; will be coming back just cause of this experience 👏

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★ 5

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★ 4

Always good food. Sometimes service is slow or lack coming back to check on us.

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★ 5

Always a 5 STAR meal there! The waitstaff are awesome, the food is delicious and the atmosphere is fun!

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★ 5

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★ 1

By far the worst customer service and food I’ve had in any WI restaurant would not recommend Manager and staff lack of empathy and urgency 👎🏽 food was so horrible had to tell server take the steak back I didn’t even ask to have replaced as I knew it would be more problems highly disappointed will be visiting this location AGAIN

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★ 4

In my opinion, not a good take-out place. Fries were under cooked, burger bun was not special, my baked potato was very good.
The in-house music was so loud, the paper menus was a joke, print was so small, when I said I need reading glasses she didn't offer to find a regular menu.
Maybe the sit down experience is better, but I won't do the take-out.

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★ 5

My only complaint was the wait, early dinner turned into late dinner. An hour and a half wait just seems funny when you can reserve a table online...

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★ 1

We added our name to the online wait list before we left the house at 5:45 on Sunday May 4th. 10 minute drive. 3 people. Waited for another hour at the restaurant, inside, by the to go area, within line of sight of the hostess. We understood that we'd have to wait longer because we specifically asked for a table not a booth. We checked back with the hostess at the hour mark, they said one of the tables was just leaving. After not getting a text notification that the table was ready for another 20 minutes, we asked again. They said they texted 17 minutes ago, and then gave the table away. No text was received. We tried to ask why, when we were sitting within view of the hostess and we'd specifically asked, would they do this. No response was offered. So we sat at the bar. The bar was very dirty with used dishes. It took the bartender a bit to get us drinks. My boyfriend finished his first drink before she even returned to ask about ordering. We ordered our onion, but she didn't take our food order. The onion was finished before we got our salads, and our salads were finished before we got our food. Had to ask multiple times for drink refills and extras like more cinnamon butter. Had to steal our own silverware from a table. We'd been there for over 2 hours when our salads finally came out. When we finally got our food, my friend's steak was barely warm (cooked Medium) and I didn't get any of my dipping sauces for my chicken fingers. Finally, we asked to speak to the manager. When she came out, she was washing bar dishes while "listening" to us, she couldn't even be bothered to give us her full attention or seem like she was concerned. No offer to discount the meal. No offer to correct any issues. Truly abysmal. We will not be returning.

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★ 5

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★ 5

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★ 4

Overall, we enjoyed our visit. Our waitress, Isabella, was a Rockstar! She gave us exceptional service!! The food was delicious as well. The music, at first, was only loud when a dance was going to be done. But someone was definitely messing with the volume as time went on. People are trying to talk at dinner; it's not an evening setting at a bar with a live band! No one likes the music that loud!! I think the manager needs to take control of the sound system.

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★ 2

Food is great but the wait is long every time! The first time went on a day when it was really busy, so we could understand the wait. The second time, however, we went when they had just opened on a Saturday. We waited over an hour that time.

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★ 2

Wouldn't go back to that one NO INTERNET

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★ 5

Good place to eat if ya like noise! Foods been the same last 10 yrs! They need to add some pasta dishes! Same ole same ole!

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★ 5

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★ 4

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★ 5

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★ 1

Upon getting seated after a decent amount of time waiting to be seated ordered our drinks and it took around 25-30 minutes and asking a worker to finally get both drinks out to the table. After the drink situation we ordered our food and when the burger came out I asked for a medium rare burger it came out and it was practically still moo-ing on my plate definitely will not be returning to this location due to lack of service and lack of paying attention to detail

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★ 5

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★ 4

The food was good and there was a good server, but there was country music playing extremely loud, which made it hard to talk

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★ 2

Sat in for lunch and ordered two porterhouse steaks. they gave my girlfriend a low grade dogfood cut. The steak had Grissom and thick fat on one side . I showed explained choice. “managers “ he did nothing.?! Go to Chicago and experience real restaurants.
Recommend drive past this still on the hill .

Source: Google

★ 3

We had a fantastic experience at Texas Roadhouse in West Bend—almost perfect! Our server, Ellie, was absolutely amazing. She was attentive, friendly, and made sure we had everything we needed. The food was also outstanding—cooked perfectly and full of flavor.

The one thing that kept this from being a five-star experience was the music volume during the line dancing. I appreciate the fun atmosphere, but it was obnoxiously loud—so loud that my ears are still ringing. We love a good dance moment, but we also love our eardrums. Unfortunately, the volume alone makes me hesitant to come back anytime soon.

If they turned it down just a notch, this place would be perfect!

Source: Google

★ 5

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★ 1

Ordered my steak medium well. Came practically raw. Sent it back it was so burnt they covered it with onions and mushrooms. My table also ordered the chicken breast with onions and mushrooms. Chicken was dry. Rolls are always good. Baked potato had so much salt in it i couldnt eat it. We eat here often but this time was awful.

Source: Google

★ 5

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★ 2

Our wait was over and hour long. There was no plates to put the rolls on. Had to ask for everything. The food was average at best.

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★ 5

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★ 3

We've been to a couple locations before, first time here. Our server was great. But most of our tables food came out cold. They were also out of a few options of things on the menu.

Source: Google

★ 5

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★ 2

Let's start by saying NEVER reheat food in the microwave! And bring out the same food! You could clearly tell by the piece I cut off of the chicken and the sweet potato that I mashed up! And if you do decide to, PLEASE don't make the customer wait TWENTY minutes as if you remade it!!! STAFF MOVING FAST BUT NOT GETTING ANYTHING ACCOMPLISHED! The best part of the visit was the dance that the staff did. I left only having bread, a drink, and a HORRIBLE EXPERIENCE!

Source: Google

★ 2

Frustrating to leave this review. I love Texas Roadhouse. This location in WB is the worst one around here. Used to come here every weekend, but between the 2 of us, every week, at least one of our orders had something missing or wrong. Before COVID we started going WAY out of our way down to the TR in Brookfield. We've never had a problem there. It's probably been 6 years since we've tried this location, went here last weekend. Food was excellent but the cheese-fries for both orders weren't done with the meal. We were both completely done eating when the server came by to check, mentioned the fries, waited another 5-10 minutes. When we got the fries they were good, but just grabbed a box, paid, and left. This is exactly what I remember this location being like. I mean if you say something they fix it, but seriously, just pick a different location.

Source: Google

★ 5

Source: Google

★ 1

I am a better cook than this place. Their steak is tasteless and if you enjoyed their food that’s mean you eats anything that comes your way.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Both of my sides were borderline cold and my chicken fried steak was like eating a leather, I could only eat about 10% of my meal. My wife’s meal was equally as bad!!! I’ve had terrible experiences there before and will never go back!!!

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★ 5

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★ 1

One word: segregation.

Disgusted I had to witness this

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★ 1

Took over an hour to get my food on a slow night where it died in the window... then another 45 minutes to get a remake that was over cooked and almost died in the window as well. The manager was trash and offered no resolution and never said anything about it.

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★ 3

I ordered the biggest New York strip that they got. 16 oz. This is what I got. My fingers in the shot to show you the size. It's tiny. This thing probably isn't even 8 oz.

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★ 5

I've never had a bad experience at this location. Some friends and I went again last, and the staff was so sweet in allowing them to line dance with them! The girls absolutely loved it. Our server Christina was amazing. Best service I've had in a while!

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★ 5

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★ 5

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★ 5

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★ 1

Waited an hour and a half to get in, waited another hour and a half to get food and it all came out cold. Told the server about it and was told they could heat it up in the microwave. Never again will I go to this restaurant I'm westbend. It was terrible.

Source: Google

★ 5

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★ 5

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★ 5

Waitress Emma was great. Food was good. BBQ chicken was ok, it was grilled then added bbq sauce. My steak was good. My wife's pulled pork was good. All appetizers we had were good. But service was great and that was on a Saturday lunch when they were crowded.

Source: Google

★ 3

Food hurt both of our stomachs and wasn't the best texas roadhouse I've had. Steak is cooked on the lighter side. Small baked potatoes and sides were just lacking

Source: Google

★ 1

Awful experience. Ordered a sirloin and was brought/charged for a ribeye. Server was doing his best. No manager assistance or check ins with a large table. Food took over 1.5 hours just to be incorrect amongst all diners.

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★ 1

Joined waitlist at 5:21pm for a table of 3. received an estimate as far as seating to be 6:11. We ran some errands and came back and checked in using their online portal, no problem. We sat in an over packed lobby until 6:35 before asking how much longer. At that point we were still 9 tables and at minimum 25 minutes from being seated. Need a better process for updating wait times, AND having more accurate wait times. We chose to leave, as we didn’t have faith that the 25 minutes we were told (which would have put us waiting an additional 50 over what we were initially quoted) was actually going to happen.

Source: Google

★ 1

The restaurant was not clean, everything felt sticky. The roll shortage & cinnamon butter shortage was unfortunate. Service was decent. The silverware/dishes were not clean. The food was not the best, that’s for sure. Somebody clean this place up before I call the health department. No dice.

Source: Google

★ 5

Birthday dinner for 8, everything was great!, fast service for how packed it was!

Source: Google

★ 1

Sure! Here’s a one-star review for Texas Roadhouse:

I rarely leave bad reviews, but this experience was disappointing from start to finish. We waited forever to be seated, even though there were plenty of empty tables. Once we finally sat down, the service wasn't terribly slow, but it felt like we were forgotten about more than once. When the food finally arrived, it was lukewarm at best—my burger was undercooked, and the sides tasted like they had been sitting out for a while. The noise level was unbearable too, making it hard to have a conversation.

Source: Google

★ 1

All of the silverware and plates were poorly washed. There was leftover food on the plates and grease on the silverware. They were out of butter and certain food. Our server however was AMAZING! But overall the restaurant didn’t seem very clean and to me that’s a big deal when you’re eating somewhere.

Source: Google

★ 1

We arrived just after opening it took a long time for server to take drink order and even longer for drinks to arrive he seemed for interested in talking to all the help our food finally arrived it was warm at best not even warm enough to melt butter the steak was burnt on top we will not be returning there

Source: Google

★ 2

Meat was burnt tasted horrible we even sent a hamburger back and that was pitch black on both .couldn’t eat them and the steak was the same ordered mid rare and got well done with burnt or chard and the second one was done the same way. Shouldn’t have to eat burnt chard meat and can’t eat it and then pay for it. I had mini burgers and they were like hockey pucks and I’m not lying. You use to serve awesome food. New chef or something is diffently wrong. Hope it gets better soon?????

Source: Google

★ 5

Fun times

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★ 1

Frustrating Experience – Cold Food, Long Wait, and a Missing Item

I scheduled my order for 7:30 PM pickup, expecting fresh food. I arrived at 7:25 PM, texted the provided number, and got an auto-reply that my order wasn’t ready. No problem—I waited.

At 7:35 PM, I checked again—still not ready. At 7:40 PM, I texted once more and didn’t get an immediate response, so I decided to go inside. To my surprise, there was a long line for to-go orders. Why? Shouldn’t pickup orders be handed out as they are finished, not based on whoever stands in line first? A simple check-in system with seating would make way more sense.

At this point, I assumed my food still wasn’t ready—after all, the text updates told me so. Yet, I noticed multiple to-go bags just sitting there.(See Photo/video) At 8:05 PM, they finally handed me my order, which had clearly been sitting out for at least 20 minutes.

The worst part? As I sat in my car with my food, I messaged the number again and was STILL told my order wasn’t ready! (See photo of text conversation) It wasn’t until 8:12 PM—while I was already driving home—that I finally got the official notification that my food was ready.

Then, when I got home, I realized they forgot one of my salads!

$70 on cold food and a missing item. Completely unacceptable. I was really looking forward to this meal, but the disorganized pickup system, inaccurate notifications, and missing food made for an incredibly frustrating experience.Frustrating Experience – Cold Food, Long Wait, and a Missing Item

Source: Google

★ 1

Food was absolutely disgusting. Ordered my wife a sirloin steak medium RARE with shrimp. Said the order was going to be ready at 6:45PM. Didnt actually get the order until 7:30PM. I understand it was busy in there but come on. But when we got the food the steak was well done and cold to the touch. Like eating a leather boot.

Source: Google

★ 5

Source: Google

★ 5

Súper cómodo el lugar la comida muy rica y el servicio espectacular recomendado al 💯

Source: Google

★ 4

Food is alright for the money, but nothing seemed to be over the top fantastic. Waitress was friendly and efficient. It was pretty busy - we went on a Friday night so that was to be expected, but be prepared to wait 30 mins - hour. Only annoying thing was the music inside was cranked, kinda like you'd expect at a bar but not really a sit down spot.

Source: Google

★ 5

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★ 4

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★ 5

The ribeye had great flavor but had a lot of gristle . Baked potatoes were big and tasty. Drinks were also good

Source: Google