★ 2

I go to this McDonald’s and the service is very inconsistent. They have no problem serving cold food and they don’t listen to orders correctly. They need a better manager who knows what they’re doing.

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★ 1

Waited 20min in the drive thru and food was completely cold. Asked them to remake it and they took the bag bag, gave new fries and the same burger. Had to go back in for the drink they forgot and there are no cashier's or workers in the front so had to wait for someone to come out with the next pickup order.

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★ 4

The food you expect. The service was friendly, but as little slow this morning. I expect due to short staff at 6am.

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★ 5

Samatha is amazing. My order of bacon was disappointing. I was upset about the size coat. Defensive she was extremely understanding and empathetic. She totally understood and fix this problem and the solution was amazing. She’s a general manager at this location. She’s the first person in fast food. That didn’t react when somebody was mad instead she was com processed and delivered. Thank you.

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★ 5

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★ 2

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★ 5

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★ 1

System is down. Multiple people placed orders and are waiting. Long lines. Total waste of time walking in. Close down if your system isn't working.

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★ 4

The food was decent quality for a McDonald's, and the staff were nice.

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★ 1

Mala atención

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★ 1

Muy mal servicio, lamento decirlo. Where's my coffee???
I ordered coffee and you never brought it. I hope you enjoyed the burrito I left for you..

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★ 1

They had the ticket for 4 warps and they gave me only 3, I mean are they blind?!!!! They don’t even say sorry or offered anything.
Waste of my time because I had to go back for their mistake

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★ 1

They got a really bad habbit of closing the lobby down 30- 40 minutes before they actually close . I worked at mcdonalds we never closed the lobby until we actually closed the store . Its a pain in the ass when u dont have a car and they constantly close the lobby before they actually close . Unprofessional

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★ 5

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★ 5

Posting a 5-star review because i want you to be successful but also hoping the owners see this - your drive thru is a mess

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★ 1

The last two times doing a mobile order have been terrible. First time it took well over ten minutes waiting in the restaurant before my food was ready (it was not busy). This time, I waited ten minutes again but no order. I asked an employee about my order. A manager came out and said that my order wasn’t there and that they had put it out, but someone took it. They offered to “remake” it. They lied. The app never indicated the order was ready and I was in the store within 4 minutes of it being ordered. No order was placed out. Finally, I just got it refunded and I will never go to a Bucciferro owned McDonalds again.

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★ 5

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★ 1

Got some door dash from here the fries had hairs all in them, only gave me 8 nuggets out of a 10 piece and my burger had no top bun, I ordered a blue razz freeze and I got a brown freeze

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★ 2

Person who took my order had it correct on the receipt. Person who handed me my food clearly did not look at what I ordered. Missed a lot of the food and didn't give me my drinks. I waited until they came back to the window. Showed them my receipt and what I was given. Still left missing fries.

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★ 5

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★ 3

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★ 1

You can order the smallest order and still have to wait for 30 min nothing but slow understaffed workers it was way better before the new building

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★ 2

Had to wait 30 minutes at the curbside pickup for my food. Then I gave up and went inside. They didn't have it ready, and when I did get it, no apologies. And it was all cold. I actually called McD corporate and filed a complaint claim. I have never done that before.

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★ 3

Their drive through takes WAY TOO long. I ordered 1 mcchicken and the line in front of my spanned out multiple cars and they received small bags once they did receive their food. Maybe they should hire more employees for hours past 10pm.

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★ 5

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★ 1

I ordered two ranch snack wraps, fries, coke, and 3 ranch packets…

I received one ranch wrap drowning in ranch. The other wrap I received was spicy, I only received two ranch packets, and the fries were nasty and cold. Never ordering from here again

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★ 1

The owners really should have hired more people before reopening. The place was clearly understaffed, I could even tell from the drive-thru. Ordering took way too long as staff couldn't move people along faster than the cars came. It also didn't help that the menu screens weren't functioning. On top of that, I had to repeat my order three times (just a single meal).

After all that trouble, the food was sub-par. The main issue was that breakfast sandwich was simultaneously burned around the edges and lukewarm. But the flavorless, limp hashbrown and the watery coffee didn't help.

And while I normally try to give some grace shortly after a renovation, it was very clear that whoever was in charge did not prepare their staff to adequately handle reopening.

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★ 5

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★ 1

They followed through on their threat to get rid of the soda fountains.

This is severely antagonistic. Soda was already their most profitable item.

Their store redesign is very uninviting. It's like they're outright insulting you for thinking it's a good idea to go to McDonald's.

I will be taking my business elsewhere.

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★ 5

Best McDonald’s around! Can’t wait till it’s back.

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★ 1

Know one understand what you are saying!!!

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★ 1

This place is completely gone! Nothing is left, totally leveled. No clue if they are rebuilding or what.

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★ 4

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★ 1

Yummy food great service and amazing building!!

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★ 5

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★ 5

IMO, this is the best McDonald’s in Madison. They’re often busy so their food is almost always fresh, the place is clean, the bathrooms are unlocked & clean, the parking lot is smooth, and the employees have always been nice. The guy named Javier in the drive-thru is awesome! Make sure you order on the mobile app to save $$!!

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★ 4

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★ 4

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★ 3

They often don’t have enough staff however the ladies are always nice and work hard

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★ 5

It's McDonald's
But an old one that's well kept
So had the nostalgic feel without being gross

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★ 5

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★ 5

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★ 4

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★ 2

They forget one of my items, I called a few times and left voicemails but never heard back.

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★ 1

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★ 1

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★ 5

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★ 2

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★ 5

I never ate at McDonald's until my brother got cancer and he had to travel out of town for treatment. And the Ronald McDonald House took care of him so well so that he didn't have to pay for hotels every night. Thank you, McDonald's. I had no clue that that's what you do. I eat McDonald's all the time now. And every time I go whatever change, whatever extra cash I got on me goes into your donation. Thank you so much for existing

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★ 4

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★ 1

I know this is petty, but if you're going to charge extra for sauces you better make sure to include them. Otherwise you're getting a one star review 🤷🏼‍♂️

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★ 5

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★ 5

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★ 1

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★ 3

Iconic restaurant.

Food was good, limited drink selections.

As to the Atmosphere, wow, a flash back in time.

Hat's off to the Bucciferro family for keeping this aged restaurant open.

It's well past its time for a scrape and build.

Yes they have a drive through and no playground.

The parking lot has faded stripes, several potholes that have been patched.

Missing drain cover in the lot.

Main sign held together with bungee cords.

Wow.

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★ 5

It's a good standard mcdonalds. No suprises.

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★ 5

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★ 4

Really good McDonalds, Quick, Friendly, respectful, and good food.

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★ 3

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★ 2

En atención son buenos y no suelen tardarse. Pero no me gusta que el lugar carece higiene y sobre todo los baños cuando entre por poco me muero del asco, esto no es problema de los empleados si no de los dueños y encargados de darle un buen mantenimiento al establecimiento

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★ 4

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★ 5

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★ 5

Been going to this McDonalds for years and the service and order accuracy has been fantastic. They really move the drive thru orders quickly. Wish the Wendys on Gammon Rd could see this place in action and see what "fast food" is all about.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I like this place because it’s a great place to look and check out

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★ 5

Register worker was exceptional and helpful. Gracias Jefa

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★ 3

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★ 1

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★ 1

Not only did I have wait 20 min @ 9pm on a Tuesday. But they forgot 1 of my only 3 items! My god. Ushally I check the bag every time. But it was 3 items! Getting off working looking for food and not finding out you’ve been screwed over until you got home is the worst. Screw this McDonald’s for not answering their phone or putting a receipt in the bag.

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★ 3

Need an update. feel like 1980 inside this building. Tables dirty.

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★ 3

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★ 5

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★ 4

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★ 4

Food was good quality well put together but the place gets my order wrong more than right usually.

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★ 1

This location level of service and care has diminished. They consistently cut corners but are still changing full price. On more than one occasion, I have gone here and had weird substitutes for items. Like a quarter pounder with regular burger patties for like a cheeseburger. Or it being a small bun. Or the latest was the fish sandwich that had mayo instead of tarter sauce. It's disgusting to be dishonest and play with people food and money especially in this economy.

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★ 5

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★ 3

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★ 5

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★ 5

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★ 3

It's hit or miss here. Depending on the day and time. So I would rate em a 5/10

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★ 3

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★ 3

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★ 1

I don’t like how they don’t have any other race but Hispanics I thought that was illegal.

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★ 4

I can't say much. I went through the drive thru. They were pretty fast, the people were nice, and I got what I ordered.

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★ 5

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★ 5

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★ 3

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★ 3

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★ 1

Wife reorted poor service, flithy ladies room with broken stall doors.

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★ 5

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★ 1

I can't believe they ACTUALLY gave me a raw mccrispy. I'm not one to blast business online but this is actually ridiculous. I really don't care about the famous bad business and service in this McDonald's when the male manager is on duty (ONLY when he's there. He is a really, really pleasant person), but this is absolutely disgusting and a health hazard.

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★ 3

Service wicked big time

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★ 5

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★ 1

I decided to splurge for my birthday and got a crispy chicken deluxe. When I received my food I gave my son his and got on the belt line. Was unable to start eating it as traffic was bad. Finally got to eat my sandwich and two big bites were gone. Called to get sandwich replaced and was told that what I said was untrue and that I was lying. The only thing is have really messed up bottom teeth that literally leave an imprint in food. The teeth that bit my sandwich were normal bites... never thought I'd be treated like a criminal because someone ate part of my food.

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★ 5

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★ 5

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★ 3

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★ 5

Me gusta por el área de juego para los niños

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★ 3

I believe 3 stars is fair, given that I've received stale buns and my order wrong many times. Why would stale buns ever be served? Even I wouldn't give a customer stale buns.

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★ 5

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★ 5

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★ 4

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★ 1

Stood waiting to order for more than 5 minutes, even made eye contact with multiple people and nobody helped us or even said a word. I would go to literally any other McDonald's over this one. This is not my first bad experience

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★ 5

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★ 5

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★ 1

Sat in the drive through for 5 minutes waiting to have order taken. With 1 car in front of me that ordered 4 total items. Sat am additional 10 minutes. I ended up just leaving. I've worked at a few McDonald's and would hate to see how it is if this store was busy. No salt in the parking lot. Slid down the hill and almost crashed leaving the drive thru and the car behind me leaving the drive thru almost hit me.

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★ 2

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★ 3

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★ 2

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★ 5

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★ 2

Horrible experience every time I go.

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★ 5

Used mobile app & my order is never wrong. With cold weather coming soon, you should add an option to leave the server a tip.

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★ 5

The 90's called and they want their honey oak trim back. 😆 Good service. The employees are very nice. The building interior could use some serious updating.

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★ 5

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★ 4

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★ 3

Hamburger patties were dripping with oil.
Customer service left room for improvement.
Plenty of parking spaces.

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★ 5

Truly one of the best McDonalds in all of Madison. Food is always fresh and hot, employees are very pleasant and the drive thru is always busy. Keep up the great work.

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★ 1

There was a problem with the code(s) to redeem my rewards points. The cashier said the 3rd code worked but I was still charged for the item. I’m guessing he knew it didn’t work and just didn’t want to deal with it. What good is a reward program when you can’t use it?!?

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★ 3

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★ 3

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★ 1

Who is making these burgers? You should be ashamed. I mean they're literally so messy they're unedible. Look at the amount of lettuce I had to scrape off just to get it to look remotely like a Burger again.
This is absolutely disgusting. I can't even eat this.
This happens every time I order from this location. Every time. I've stopped going to your location but when I doordash I don't get an option.

Also, please add sides of Mac sauce to your door dash menu. Then I wouldn't have to ask for extra Mac sauce and receive this absolute abomination.

I still don't understand how extra Mac sauce on a sandwich could cause this. Every. Single. Time.
It's got to be intentional.

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★ 1

The workers hardly understood english and got most of our order wrong and charged us so much more than it shouldve cost, the food wasnt that good and they screwed up 2+ orders in the time we where there.

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★ 2

I really don't like to be critical of fast food because I know it's a hellscape to navigate as an employee...but if your customers can't even get a couple *regular* *no special requests* double or triple cheeseburger when that's what they ordered and what's on the receipt – it might be time for some upper management to step in.

Been short changed one too many times to not speak up. This branch needs some help.

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★ 5

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★ 5

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★ 4

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★ 2

Should be called "MidDonald's" for the lackluster food and service. I ordered two double cheeseburgers and each burger only came with one piece of meat! They also told me they "ran out of straws", which is fun. What a joke. I will not be coming back.

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★ 5

Good drive thru experience!

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★ 3

Dr. Pepper tasted off kinda like it was diet and the fries were kinda funky tasting. They had a very subtle fishiness to them and not very crisp.

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★ 5

I LOVE McDonald's! I have been to dozens, maybe hundreds of McDonald's. I love them all, but none can compare with this one. I happen to live near this McDonald's but if I didn't I would drive across town for it. That is because of the people. Every person I have interacted with at this McDonald's has made me feel like they truly love their job and want nothing more than to make me happy I visited their restaurant. All smiles, thank-yous, and have a good days, and it feels like they really mean it. A special shout out to the woman who is usually at the drive-thru window between 9am and 10am most weekdays. Her joy is contagious. (Ask her to tell you a joke, and you'll hear something corny and funny.

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★ 2

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★ 4

Compre 4 big Breakfast y llegaron incompletos y no es la primera vez siempre es lo mismo

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★ 4

Food was great and place was clean. It was weird getting to because of Maps and the round-about

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★ 1

Very outdated. No condiments

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★ 4

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★ 2

At the Detroit airport. Slow service, I just ordered a small coffee and it was lukewarm.

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★ 5

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★ 4

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★ 2

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★ 5

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★ 1

As I went to return food because the two double cheeseburgers only cheese had onions on it. As I began to explain the reason for my return to the manager I looked left and notice that the workers had begun laughing. At that time I began to shake because it now felt intentional. The manager then looked backwards then looked and me and said sometimes there can be a confusion. But then asked if that was the case why would her employees be laughing she then asked me if I was sure I paid cash which then mad me feel she was employing something else only because she asked me three times so At that point all I could do is just ask for any other manger or information she then told me nope everything comes back to her. Now I work in customer service and I know we all have our days but to make me feel as if I was wrong and it was not ok somehow not to be questioned about the mistake or something I don’t know and all I want was a burger after a nine hour work day. I don’t agree. I was a daily now i questions the ethics of what is being taught as expected customer service to the taxpayers of this community. I do apologize for my incorrect grammar and spelling but sometimes things like these are hard. I don’t want any negativity from this sub just want to express my disappointment and discomfort

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★ 4

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★ 5

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★ 1

Nasty food. Poisoning food. Be careful. Never come back.

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★ 2

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★ 5

Un lugar muy bueno para compartir en familia

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★ 5

This crew really seemed to care about the food AND how their service was. It was very refreshing.

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★ 4

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★ 2

They will not make your order to order. Despite the numerous ways to fulfill the request.

I dont have issues with special requests at any other McDonald's other than this one.

If you want the food as is this place is fine otherwise find another one.

I will continue to edit this and update the stars.
Each time they fulfill my order as ordered they will earn back a star. Each time they fail they lose one.
If I hit 1 star I will not return.

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★ 5

Consistant quality 👌

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★ 4

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★ 5

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★ 5

An exemplary McDonald's!

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★ 5

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★ 5

Got all my food hot and delicious.

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★ 4

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★ 1

Terrible I was asked to leave because I wanted to plug in a laptop.

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★ 4

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★ 5

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★ 3

Need an English speaking crew at night

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★ 5

Could be a little cleaner, but they were busy and all the employees were working really hard. Kudos for getting my order out so quickly!

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★ 1

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★ 5

Free wifi

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★ 5

Wonderful working cast. Very friendly greeting from them on the weekday mornings.

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★ 1

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

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★ 5

Nice place

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★ 3

Burgers were good. Fries were not.

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★ 5

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★ 5

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★ 5

This is an Older McDonald's but well run. I think the food and service are standouts here. This is the McDonald's I go to when in Madison.

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★ 1

WORST Mc D I'VE BEEN TO IN DECADES!
The young lady at the DT was too busy on her phone to give her attention to her job. It took 3 times over the intercom, and finally, I drove up to the window . She was trying to work with her phone in one ear and order head phone on the other. The manager tried to say it was a language barrier.
YES. Thell them they are there to work, not happy chat with your friends fun time!

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★ 5

Mi super favorito

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★ 5

I've never had a problem. Go there almost every morning

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★ 5

Buen lugar

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★ 4

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★ 3

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★ 4

They don't have a screen to show the order nor do they repeat the order so I had to go through the drive up twice to get my order correct

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★ 5

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★ 4

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★ 5

One of the ONLY mcdonalds around that continues to deliver HOT food! Chicken sandwiches are crispy and not SOGGY!

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★ 2

Customer service was the worst ever. They didn't say a word to you. The restaurant was dirty. The food was smashed down. It was the worst experience at a McDonald's ever.

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★ 1

I was disappointed bc I ordered a the breakfast without hotcakes and all I got were hotcakes and a sausage. Will not be coming here again. It's too late now too to go back and exchange it.

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★ 3

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★ 5

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★ 2

This location consistently provides substandard customer service. Long wait times and the staff generally gives the impression that the customers are an inconvenience. Never had a problem with the food.

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★ 4

I've never had any issues with the food or staff at this location. It's kind of fun that they're one of the last holdouts keeping the old mansard roof and interior.

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★ 3

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★ 5

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★ 5

It's a great place to grab a quick bite

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★ 3

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★ 1

Was at Discount Tire next door waiting with my kids and decided to walk over for dinner. Waited in an empty lobby for 10 minutes before even being acknowledged. There was maybe one car in the drive thru, not busy at all with at least 6 staff members working. I ordered, paid and went to sit down. Waited another 10 mins (for a 3 item order) and not one item was hot/fresh. They definitely need to get it together.

Source: Google