★ 5

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★ 4

It's a Good Burger King I eat her quite often and unfortunately because of that I'm getting sick of Burger King other than that I think the place is great place to eat

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★ 1

The food was subpar with chicken nuggets rubbery and lots of out of stock menu items. It was a disappointment, specially since app coupons werent granted here. The employee in the drive thru made it clear he didn’t want to be there.

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★ 4

I got what I expected.

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★ 5

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★ 5

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★ 4

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★ 3

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★ 5

We ordered and our sandwiches were hot.

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★ 2

10+ mins in the drive-through for a mobile order with one other car in line is not fast food

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★ 1

Waited 15 minutes at the inside counter.. no one ever came to take my order. At least one employee knew I was there since she acknowledged my presence

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★ 2

The nuggets were very old. I know the nuggets must have been like 2 hours old. The whopper wasn't any different. My chicken sandwich was fresh so at least that was nice. The funny thing is that this review wont matter because the District Manager will send an email saying " We need to follow Chef" when a program like chef doesn't work well in the first place. Also the stupid demand on window times is the real problem. Other fast food companies don't even track window times anymore. Its not a productive metric. Its because Bk/Cave demands speedy window times that employees are forced to hold food way too long on slower days because to go "Cook to order" on a day where you may have 20 customers would make window times not within range. Its your fault Cave/BK not the employees you'll email about this.

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★ 2

Better than Wendy's

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★ 1

Every time I go here either they are not open or they have bad food. But I think it is 100% management. I normally see only 2 people working. Why do they open at 8? Most people are already at work at 8.

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★ 1

HORRIBLE SERVICE!!! Went in with my granparents for a nice lunch, when my i went to order the manger told me to go back to my home town because I got confused because they were false advertising their food. Not to mention when I got my food ( chicken fries) the meat was uncooked and got me sick.

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★ 5

I reviewed this location when they first opened. It wasn't a good review. I finally came back and loved it. All the food I ordered was correct, fresh, and hot. The workers were fast and friendly. I was impressed!

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★ 1

Is it a requirement for your employees to be rude for no reason.? Whoever works your drive thru is a real piece of work. Huffing and puffing at me because SHE misspoke. Wasn't even a big deal to me until she kept pushing about it and I couldn't even get the rest of my order in, so I left. Elkhorn burger king for the win. 100% better and quicker than Delavan. Whoever is GM, DM and RGM of Delavan burger king, you need to do better.

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★ 5

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★ 5

Typical run-of-the-mill Burger King but this location is always extremely clean, extremely quick, extremely accurate, and has an amazing staff. I can’t seem to spend less than $50 at least when we come here and there is never anything missing always accounted for cooked hot and fresh and the staff is super friendly. It’s how everyone should run their companies and how every employee should act at whatever job you do. They make fast food great again!

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★ 5

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★ 4

It's sloppy but so good. Love their frys.

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★ 1

Terrible attitudes, barely put ice in drinks, food is not that fresh and they’re constantly changing what window you pay in whether it’s the first window or the second window and their second drive-through kiosk with the speaker has been out for months and they never fix it

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★ 5

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★ 5

Best BK in the area. Food was fresh, server was friendly, and dining room was clean.

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★ 5

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★ 1

On my birthday I went with me and my family to this burger king. The lady that took my order kept getting our order wrong and as I corrected her she responded with rude comments like, settle down! My wife looks at me and says what is her issue? Than the lady just sounded pissed the rest of the order! I go up to the window and no smile,no hello, other than a strong feeling i am being a burden to them! I had gone to the second window and told the lady how rude that interaction was, she apologized! I get my order and its missing a drink and hasbrowns. I go back to get them and the hasbrowns are ice cold!
I go back into burger king to get my money back. I Told them the hash browns were ice cold than that same lady said no there not! I told her to feel them and then she lied by saying they came right out of the fryer! I said no they were ice cold, I want my money back! She then said I AM NOT GIVNG YOU A REFUND! I said take the receipt and return my order! She said step aside I have customers, i told her again take the receipt and return my order! She aggressively rips the receipt out of my hand and says it won't get returned for 3 days! I asked the other lady who was much nicer where is the manager she said that was her! I could not believe what i am hearing! I said I'll call in when she is not here! The lady agreed with me! That nice older lady seemed terrified of that manger and I can see why because I felt threatened that entire interaction!!! Today is my birthday and burger really made me feel sick to my stomach from all the threats, stress, and horrible customer service.

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★ 1

Seriously visited my local Delavan burger King for the 4th try today I couldn't make this up if I tried can a manager please contact me wow!

No manager contacted me back either 4 burgers paid extra for bacon, got bacon literally on one sandwich as I opened them all at window, someone fix this restaurant burger King is good, everyone I work with says too it sucks, no customers even there at all, and yet can't make orders right times 4

Is there a number to call to save our local burger king???

Today got offers via email of discounts, are you kidding me nobody contacted and want me to return for more messed up time of crap service and my money I'm good wow

I got another email saying they do not talk to anyone in person, going through thier automated services was told my complaint was unable to be processed.
Not even worth my time ever again, sad this is

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★ 1

Went here to drive thru. Tried to order large waters. Was told I would have to go inside for waters and that they don't give cups of water at the drive thru..... Wut?

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★ 1

Will never go back. Terrible managment. I had a cupon she was upset for using it. Got my food drove away notice they didn’t give me all my food went back manager said she was sure she gave it to me.gave her my bag she went through it! Notice i was right didn’t apologize or anything! very bad attitude to be a manager.

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★ 5

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★ 4

For a Burger King, this location seems to be run well. Hot food, clean dining area and clean bathroom. Overall impressed.

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★ 5

Nice employees,fast service

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★ 5

This is a good location, best one around. Never get old food or twice cooked fries. And the beautiful woman with a tattoo on her wrist that works mornings is a sweetheart, so, bonus.

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★ 3

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★ 5

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★ 1

Worst service ever I think you have to fail a common courtesy test to work here. And then they wonder why Burger Kings are closing down every where.

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★ 1

I was the only customer in the building. There were plenty of employees. After being completely ignored at the counter for several minutes, I left and will not go back.

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★ 1

Don't bother going to this restaurant in the morning because they're never open for business. Stopped there just after 7am and not a single employee in the restaurant.

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★ 5

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★ 2

3 regular burgers and 3 regular fries and no drinks was 33$ ,,good food but I will not pay that much for fast food again and it was drive thru

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★ 4

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★ 2

Went threw drive threw. Food was cold. Fries were not cooked done as i wanted them. Will not use them again

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★ 4

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★ 4

Food needed a little more seasonings, but not spicy seasonings. Little more salt, onion powder, something to give it a little more favor. Fish was very good.

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★ 4

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★ 5

Very great place amazing management and very nice. The food was brought out to me and everything was fresh. Great restaurant definitely will come back. Very clean as I was eating, the employees were cleaning the lobby.

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★ 5

I just love a Burger King Whopper.

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★ 2

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★ 4

COVID restrictions have conditioned me to use the drive through window. Even without restrictions I always go through the drive through now. Pretty efficient.

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★ 5

Great service. Excellent manager

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★ 5

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★ 2

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★ 3

Just like most fast food restaurants now. Food is going down hill. Food and services is just normal. You get what you pay for! The lack of cleaning is noticeable.

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★ 4

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★ 1

We ate inside. They had two different music stations playing. Really annoying. We shared with the Supervisor, and were asked "You have a problem with it"? And continued to play two different stations for the next 30 minutes until we left. Never be back.

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★ 5

Much better that the biggest chain, usually gets the order right. Fairly good deals.

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★ 5

Great food, staff, and business.

Triple checked my bag to make sure everything was in it

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★ 4

Basic BK food. Nothing out of the ordinary. Place was clean and food as expected.

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★ 5

Fairly new place, modern, clean, looks like the drive thru is popular. So was quiet.

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★ 4

They did let me order a lunch item at breakfast time so I do appreciate that 👍🏻

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★ 5

Great value on burger & pie desert

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★ 5

Staff super friendly and accommodating. Greeting with a smile and actually wanting to serve you. Place is very clean and organized. Management is doing their job that's for sure. I'll be back

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★ 4

Their food is good

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★ 1

Replaced my 5 star review because today I ordered a italian chicken sandwich and a bacon jr whopper and somehow got a plain chicken sandwich and a whopper jr with bbq sauce on it. These guys are totally incompetent. I regret the good things I said previously it must have been a once in a lifetime good experience.

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★ 5

Super fast service. Very clean. Thanks!

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★ 5

The food came fast and the restaurant was clean. They just didn't have any ketchup packets at the self serve counter so the have me a half a cup of ketchup.

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★ 5

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★ 2

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★ 5

Good place to eat

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★ 2

Just got a Whopper Jr and large fries. The fries had so much salt on them, I couldn't eat them. My husband loves salt, he couldn't eat them. If it hadn't been for that, I would give you 5 stars. Very polite young man at drive through.

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★ 4

Fresh food and fast service.

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★ 5

I haven't had their breakfast since before the pandemic. Nice and hot with quick service.

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★ 5

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★ 2

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★ 4

Decent food and fairly quick.

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★ 4

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★ 4

Whopper was delicious. Fries were fresh, but over salted.

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★ 1

Food was very cold. Did not taste good at all.

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★ 1

Surprise surprise, all the terrible reviews are true true true!! I’ve only just started writing reviews but i would’ve never forgotten to add this horrible experience.

My boyfriend and I came here for dinner one night a few months ago. We pulled into the drive thru where we were immediately met with someone saying “we’ll be right with you.” Ok. Sounds good. And I kid you not the SECOND it hit closing time (about 10 minutes later), the same person comes back on and says “sorry we’re closed.” We did not come a minute before close let alone 5 minutes. Treat your customers with respect and don’t create this horrid reputation for yourselves. All of the terrible reviews are well deserved.

And I do understand most places start cleaning equipment before close so they can’t make food, but just say that. I would’ve been way more understanding rather than them wasting my time!

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★ 2

Ordered a shake on 2 different visits and wasn't able to get a shake either time

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★ 4

Was skeptical from reading the reviews, but we had gassed up at Fleet Farm, were hungry for something hot, and flame broiled Whoppers sounded good. We took the risk and were satisfied. Both drive through lanes were open but there was only one other vehicle. Service was prompt and courteous. Burgers were hot, as ordered, and tasted good.

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★ 5

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★ 1

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★ 5

It was awesome..I was given a cardboard crown by your two workers as I had just passed my citizenship test..so they gave me one..I thought it funny

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★ 5

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★ 1

Unpleasant experience

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★ 2

Food okay. Ran out of ketchup.

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★ 2

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★ 3

It's simply burgers King

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★ 5

Brand new

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★ 1

The woman working the drive through was very rude and had a terrible attitude. I got three kids meals and one of the meals came with 5 French fry’s total.

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★ 4

For some unknown reason they don't give you napkins in drive-thru. Corporate trying to save a few dollars?

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★ 4

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★ 5

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★ 1

In 3 trips over a year and a half, not one order was correct. On top of that, on the last visit the cashier decided that I was donating 80 cents to charity without asking, which I only noticed when calling to make an ignored complaint.

When the doors close, they cannot be surprised.

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★ 1

Don’t go you will wait a lifetime to get food from drive thru!

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★ 5

Love the taste of the food

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★ 1

Horrible service. Did not want to serve items on the menu because they were closing in 45 minutes so said they "were our of chicken for the night". Will NOT be back if people want to get paid to not do their jobs

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★ 5

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★ 1

Horrible management do not go to this restaurant unless you want cold food and be treated like you're nothing. Very rude to customers and confrontational when you show them that they messed up your order. I repeat do not go to this store location in delavan Wisconsin.

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★ 5

Good value for money, and friendly service!

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★ 1

The couple of times I've gone thru in the morning have been good, but if you go in the afternoon/evening, lower your expectations for service (they come across like they dont want to be there, and you're making it worse by going there and making them work), and cross your fingers that you'll actually get what you ordered.

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★ 1

Ordered chicken nuggets. They are now wafer thin & were stuck together when fried. Were gooey when pulled apart to eat. Won't order again, ever

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★ 5

Our visit on 5/31/2022 was exceptional. We pulled up towing a camper and therefore could not go through the drive-up window. Tried going in but found the door locked because they are having so much difficulty staffing sufficiently to keep the dinning room open as well as the drive up. Manger, Ken, happened to see the camper and came to the door to let us in. Food was good but the service and customer care was exceptional. Had a wonderful experience. Thanks to the team in Delavan.

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★ 1

Went thru the drive thru. Ordered a Whopper with 2 bun bottoms(I have allergies to seasame) to be told we don't substitute or break up sets of buns. I have had this done elsewhere. Guess you can't get it your way anymore.

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★ 1

Had to go in 3 times since my order was wrong 3 times.

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★ 5

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★ 1

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★ 1

Fries soggy, sandwich cold, and the soda tasted off. Definitely need some quality control at this location.

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★ 5

When I asked how much where the apartments, they told me they didn't have apartments. Like really? I then walked to the kitchen and was then banned from the location. 5/5. Good service that's customer friendly. I've never seen anything like it.

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★ 1

10:40 am on 4/28/21 the doors are all locked no signs stating that they were closed. The only signs there stated open from 7am to 8pm. Only 1 car in the parking lot.

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★ 5

Stopped on Monday April 25th around 7 pm. Ordered 2 sandwiches. A few seconds after I paid the line cook came to the window and told me “I have two patties but I’d rather cook you fresh ones, you mind waiting a minute?” I told him I absolutely did not mind and enjoyed some of the best BK I’ve had in a long time after a minuscule wait. I should’ve gotten his name but I appreciate the professionalism!

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★ 1

All reviews matter....and the reviews for this burger king are correct....This burger King is awful we came here ordered 2 meals and the 2 for 5 even after reading the reviews to try and give them a chance. We asked them to freshly drop everything. We get to the window pay and 1 minute later we get our food handed to us and of course it's cold... we asked for only cheese on our fish and it had tartar sauce on the sandwich. They had not even one car in the drive thru their lobby is closed so how can they not have time to freshly drop food....when we asked for our refund the manager didn't even know how to do a refund he had to call his boss to tell him how that took over 10 minutes...very sad.

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★ 4

Was ok,

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★ 4

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★ 3

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★ 3

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★ 1

Once again... another Burger King with cold food.
They must have zero corporate quality control.
It doesn't matter where I go, it's Hit or Miss at Burger King. Was at the same location yesterday and the food was hot and great!
Today not only was their service terrible the food was cold. I wonder if there's a connection with who was working at the drive-thru and the quality of the food received.

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★ 1

Got a pre used coffee cup. Water marked and coffee stains.....

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★ 5

They are super nice and friendly.

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★ 2

I went to drive thru at 655pm and they wouldn't not serve me! They close at 7pm. I was running errands and tried to pick up dinner for family. Pretty lame.

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★ 2

Se demoran mucho para treat la comida

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★ 5

Friendly staff hot food

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★ 1

We stopped ordering for awhile in hopes the food would improve at a later date. Unfortunately that didn’t happen. Every item was delivered cold. The onion rings were so hard you couldn’t even bite into them. Very disappointed and tired of spending hard earned money for garbage service and inedible food.

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★ 5

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★ 1

Waited over 40 minutes in the drive through line. This wasn’t even during peak times. This was 2 in the afternoon. There’a now a line of cars wrapped around the restaurant. If I hadn’t ordered on the app I would’ve drove away.

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★ 1

Absolutely terrible. Picked up a whopper and a whopper Jr at 11am. Got home with them, both were cold. Pickles were sour, bun was hard. 1 slice of onion. Waste of 9 bucks..

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★ 1

After months, their door is still locked. This means they are drive-thru only. A brand new building with 2 drive-thru lanes and they block one off?

I've also watched an employee/manager legit yell at a guy for stepping over the covid line....

So I put in a mobile order for 2 Ch'King sandwiches waited about 15 minutes for the line got to the window just for them to tell me they only had two people working and apparently their chicken station wasn't set up. No course of action for a refund instead I had to walk away with two Whoppers... This location really shouldn't even be open I would definitely aim to go elsewhere

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★ 5

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★ 3

Long wait in drive thru. Hire more help.

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★ 1

I've had good service. I've had bad service. I've been yelled at by an employee. But I've never had service like I just had at this BK. 15 minutes waiting to order. Rude order taker. 30 minutes waiting for food. Food was cold and wrong. Asked for ketchup and BBQ for 4 people's fries and nuggets. Received 5 packs of ketchup and 2 BBQ.

Worst. Service. Ever.

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★ 5

Great! Quick and friendly. Food was good.

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★ 4

Just ok. Not all that hot

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★ 1

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★ 1

They never have any of the food you want to order they always forget a buger or something for the meal I mean the burger is the main part of the meal how do you forget that. And there never friendly either not a satisfied customer at all. I used to like bk but going to this one I don't know anymore

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★ 4

I'd say considering the staffing shortage they're facing (they've posted this message in several places around the establishment), they're doing a pretty good job. The food was fresh and hot, and service was fast. Only issue was that a few items in the menu were not available (like the chicken sandwich, which really should not be sold out considering how popular these are in general right now).

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★ 1

Not open till 9am now. What a joke. It's probably not on the company but more on the lazy people that don't want to work so this happens.

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★ 2

Come on its burger king. Nothing more needs to be said.

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★ 1

It was AWFUL!!! I ordered a Whopper jr and instead I got a hockey puck on a stale bun!!! I tried to eat it anyway as it was dinner time and I was in a rush (5pm)ish. Took two bites and chipped a tooth and tore up the inside of my mouth!! I'll NEVER go to that Burger King again!!

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★ 4

Fast and easy

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★ 5

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★ 1

They mess up your, make you feel like an inconvenience. Better off going to a different town if you want Burger King.

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★ 5

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★ 1

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★ 4

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★ 1

Made the mistake of wanting breakfast, lobby was closed at 7:20 a.m. and they weren't talking orders at the drive-thru even though there were people inside?

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★ 5

Very quick, employees were polite and food was hot.

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★ 3

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★ 4

Good food

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★ 4

Good service good food. Only suggestion is make sure your crew members watch what they say while a customer is paying at the window. Was a bit unprofessional

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★ 1

Cant get an order right to save their lives. Every. Single. Time.

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★ 5

Hot food. Was good.

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★ 1

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★ 5

They did good and I could sit inside at a table instead of eating in my car.

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★ 1

Not accurate at taking your order, no napkins either. And these people want $15 an hour.....

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★ 2

Their is one manager that does not have an attitude, but the rest are hopeless! I always feel like I’m inconveniencing them by taking my business there.... most of the time my food is thrown in the bag upside down and ends spilling out or is sloppily made! I love Burgerking, but they really need to work on their customer service skills!!!

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★ 1

Went to bk in delavan to get breakfast for my family. Got there early and realized they didnt open till 7. I pulled into a parking spot and watched 2 cars come thru the drive thru. I went up to order a minute later and was told i still had to wait to order. Kinda irritating as those 2 other cars got to order

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★ 4

Friendly and quick employees

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★ 1

This burger king is SLOW. No matter time of day, doesn't matter if there's a line, or if your the only person there. It always takes FOREVER. And the staff are generally unfriendly and unapologetic, except for one of the younger gentlemen who's there.

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★ 5

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★ 4

Good food fast

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★ 3

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★ 4

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★ 3

Order a whopper. Over loaded with ketchup mustard.. that's all u taste.. not good and it was cold..

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★ 1

Service is slow, The BK sandwich doesn't taste as good as it did when they opened, they have yet to get both ordering screens to work, and they do NOT accept senior discounts! They also offer you to participate in a survey but won't give you a receipt unless you ask for one when ordering. This is run just as bad as McDonalds. The gal on the order taker is snippy and rude!

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★ 4

Faster service than expected 🙂

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★ 5

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★ 5

Fast service!

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★ 1

Would have left no star cause you don't keep up with websites..hours are not accurate

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★ 1

Just got food poisoning from here. Had to puke while I was driving. Thanks!!!!

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★ 5

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★ 1

Go to the one in Walworth if craving Burger King. This one made me sick. When I drive by today it smelled like sewage is leaking.

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★ 4

I like how the workers are friendly. It didn't take me that long to get my orders.

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★ 4

Fast friendly service with a smile

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★ 5

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★ 1

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★ 1

You people want $15 dollars an hour! U can't even remember to put food in the bag let alone get the order right. If your wondering why you work in a fast food restaurant its because your a failure at life. Dont go here

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★ 2

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★ 4

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★ 5

A little slow on service, but who isn't these days.

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★ 2

Super slow service. Ordered online and waited a long time in the drive thru for my order.

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★ 1

Slowest drive through service ever in the morning.....

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★ 5

Good food

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★ 5

Great food and wonderful service!

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★ 3

It's a Burger King

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★ 1

Very very slow and got to car and order was wrong.

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★ 4

Good service and food tastes great....alot better than the bk in Lake Geneva

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★ 2

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★ 2

Sandwiches were good but the French fries were gross.

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★ 4

Edible going down and no weird stuff the next morning.

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★ 5

Yum

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★ 5

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★ 3

Pretty standard Burger King 🍔 👑 Friendly staff.

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★ 2

Just ordered in the drive thru. I ordered the original chicken sandwich but got an entirely different chicken sandwich also whoever placed my ordered didn't ask what I wanted to drink and just gave me a coke.

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★ 1

Horribly uncomfortable. went there a few months back and the manager gave us a whole free meal. okay cool but a little weird. He then continues to try and make conversation with me and my mom. Keep in mind that I am a 17 year old female who has had her share with plenty of creepy dudes but even AFTER I told him how old I was he proceeded to ask me if i had a boyfriend. That’s just way to far especially when he is clearly an adult trying to come after a minor. Just gross and weird.

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★ 1

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★ 1

Absolutely unacceptable service. I pulled up and they ignored me. Finally at 7:58am they said they didn’t open until 8 (which is fine). At 8:07 she finally took my order, with attitude. Four people are working and I sat for that long. They also didn’t have half of what I asked for ready. I also had to repeat my order three times.
I opened the bag and They royally messed up the order, on top of it.

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★ 2

The manager girl that took our order on Sunday April 5 at 6:30 was NOT friendly!!! She seemed irritated when we wanted our meals made med not sm!! Everyone say support local businesses but when they are rude it sure don’t make me want to come back!! Sad thing is that the food was good!

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★ 5

I literally keep going back for the Impossible Whopper, though I will say...They have messed up my order more than once here.

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★ 1

Took my wife here today. The customer service is horrible. They need constant reminding of what you ordered. Everyone we watched order food had all their orders messed up. You have to ask for a lid and straw even though they are stored under the drink machine. This will be the last time we visit this place. For anyone thinking of coming here save your time and money and go somewhere else. They need to find new management that are capable of doing their job. When the people who are in charge don't care why should anyone else. Also everyone else was in a hurry to leave and some people didn't finish their food because they hated the experience. The bathrooms are disgusting and they were out of toilet paper. Checking bathrooms is a sanitary matter and if they don't care about sanitation maybe the state can step in and show them how. One of the managers coughed on a customers order.

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