★ 5

Great service stay clean great atmosphere very quiet in the food is good chill spot

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★ 1

They never ever get my order right I don't care what Burger King I go to they always get it wrong

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★ 5

The only reason I'm making this review is for the guy that's always working at 2:30-3 AM. As a food service professional myself, I have to shout him out. My husband and I come to get our dinner every few weeks, and he has never forgotten anything. He's always friendly and quick EVERY TIME!! The food is always peak too. Pretty sure he works by himself so I'm formally demanding that he gets a raise.

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★ 1

I am surprised this BK is still open. Every time I go it’s nothing but guys high as a kite screwing up your order. How do you screw up and order of nuggets. I order my food at 11:37pm at 12:17 am I was still waiting for my order. You can hear the staff laughing in the back ground aren’t they suppose to be making the food.

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★ 5

Excellent

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★ 2

Shrinkflation has struck. I know it's a Jr whopper but it sure is tiny. The employees seemed to be actively avoiding waiting on customers. No greetings no acknowledgement until my order was taken.

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★ 1

We came back for some reason. The left screen which shows the kids meals is still broken, so there’s no way to see the whole menu and pricing. The manager was screaming at a drive through employee while preparing items. There are no napkins or ketchup in the dining room. The food isn’t horrible, so it’s too bad the service and atmosphere is so lacking.

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★ 5

Always good food

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★ 2

I love Burger King food, its crappy, but in the best of ways. However most BKs you go to are awful in one or multiple ways, and when its the food its super off putting. I can thankfully say the food here has never been too bad. Its usually fresh, and since I tend to customize, its shockingly accurate. Thats where my interest in this location stops however. The employees are some of the worst ive seen in a long time, they are short, ill tempered, and really dont deserve their jobs outside of the cooking part. Everytime I go through the drive through, someone is snippy. Everytime I go to dine in, im barely acknowledged, and if I am, im looked at like I personally nailed christ to the cross. Ive frequently waited at the counter for like 5 minutes at a time just so we can get napkins, and they have the gal to give barely 2/3. If you have to come here stick to drive through, though probably avoid it late night lest you deal with the worst of the worst.

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★ 4

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★ 1

Once they took our order it took us twenty minutes to get the food and we could never get anybody to give us any condiments that we had ordered with our lunch. they completely ignored customers once they got their money.

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★ 5

Wonderful service fast and reliable

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★ 5

The experience in BK is great they serve you with a huge smile and always ask if you need anything else, the burger with onion is in the window as a promotion and says next week people sometimes don't read

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★ 1

We went it my husband was wanting a whopper. First we waited almost 10min in line to order. Then they had advertised a crispy onion whopper on there window. So my husband went to order it and they said oh we don't have it. Then why is it advertised. False advertising. Do not go to this burger king. They are rude. Slow and just stand around.

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★ 5

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★ 5

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★ 5

Burger King is hit me when it’s late at night. Sometimes you get really hard fresh food other cold last night. It was exceptionally good.

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★ 5

Thank you for the lettuce🙏🏾

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★ 1

I waited for nearly ten minutes near the drive through speaker and didn’t get a word. My fiance and I waited (who knows how long) and got up to the main window. I was told I couldn’t order, but finally it was agreed I could order. I ordered two burgers, was given a single burger by the same guy at the window. This drive through is both understaffed and hire people with no common sense or work ethic.

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★ 5

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★ 5

This particular Burger King has good burgers. It’s one of my favorite Burger King‘s. It’s very convenient. It’s close to the mall if you’re out for the day and you wanna grab a quick lunch because you’re shopping the drive-through is excellent. They are very attentive and they get your food right away.

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★ 2

Normally good but found a finger nail in my dr.pepper…what the hell

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★ 5

Came in today at 12:21I ordered a whopper meal with a Coke it got made very fast and fresh loved the service

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★ 4

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★ 1

Incapable staff

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★ 5

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★ 4

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★ 2

Incorrect order

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★ 1

After I ordered my food I had to wait 25 minutes after my order was placed they had the burger and the fries sitting 10 minutes in the bag before they gave it to me and the Whopper that I ordered was supposed to have cheese on it it had no cheese on it but it had twice as much onions on it then what is it normally have. Is my utmost opinion that this particular Burger King has really gotten bad in service perhaps the health department should be called in regards to the service and sitting leaving food sitting in bags for 10 minutes before they give to customers

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★ 1

Found a staple in my slushie drink. I could have died.

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★ 1

Waited in drive thru for 45 min and never got our order taken. I eventually drove up to the window and spoke to the attendant and asked to speak to the manager. he told me that the manager would not come and talk. I needed to talk to the manager because the service was terrible and I needed to order my food.

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★ 5

Danna and her team helped us out to figure some issues with the app, gentle team and amazing food, congrats to the cooks and the team! Will be back 👏👏

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★ 5

Danna me atendió hoy! Muy atenta, una muchacha muy dulce 👏 me alegro que tengan gente así en lugares de comida

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★ 5

The manager was very attentive and helpful!

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★ 5

Excelent

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★ 5

I love going to this place, I noticed a big change from its staff to its very clean, fast and comfortable manager. I love Burger King.

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★ 5

Excelente servicio y comida, fui el otro día por una rodeo king y me atendio Danna con mucha amabilidad, lugar agradable y limpio

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★ 5

I love Burger King. The food was amazing and the staff was really friendly. danna was an amazing employee and she deserves a raise.

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★ 5

The staff was friendly and helpful. Our order was correct and quickly made.

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★ 5

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★ 1

Unsanitary and unprofessional. A lady in plain clothes walkes right behind the counter and then to the food area. Didn't even wash her hands. This was my last visit here. I will throw out all coupons.

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★ 5

The girl who has glasses is really polite. Good service!

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★ 5

I love whopper, very clean and fast service. Customer service was amazing.

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★ 5

The best restaurant in the world

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★ 5

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★ 5

Staff is very friendly and they always get my order right 🤩🤩🤩

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★ 5

The food is great and the staff is very friendly and polite

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★ 4

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★ 3

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★ 5

Excelente servicio. Empleados eficientes y amables.

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★ 5

Muy deliciosa la comida y los empleados muy buenos en su trabajo.

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★ 2

Drive through burgers are always cold. And sometimes they taste like curry

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★ 4

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★ 5

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★ 5

There are alot of homeless people that hang here, not bothering anybody. I'm glad to see this restaurant has empathy towards those down on their luck.

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★ 2

P.S.
IF YOU TAKE CARE OF YOUR PEOPLE THEY WILL TAKE CARE OF YOU.

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★ 2

Pésimo lugar te venden lo que quieren no dan servilletas no te dan popotes para las vevidas pedí dos texas y me dieron otras amburguesas qué no eran Pésimo servicio luego marco para reclamar y solo desvían las llamadas

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★ 4

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★ 1

Employees working here does not maintain professionalism and kindness to their customers. We were travelling with infants, ordered food. But gave us wrong order and when we returned asked, their answering was rude and arrogant attitude.
I don’t think I go here again. The employees at this establishment have demonstrated a lack of professionalism and courtesy towards their customers. During our recent visit, we were traveling with infants and ordered food. However, we were given an incorrect order. When we returned to inquire about the issue, the staff responded in a rude and arrogant manner.
Based on this experience, I do not anticipate returning to this establishment in the future.

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★ 1

A recent experience was disappointing, with staff unfamiliar with the chain's app. Too bad the manager asked me to step away when I had asked for assistance, since I did and went elsewhere.

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★ 1

I just ordered breakfast from here earlier today and it's disgusting. I found this hair on/in my egg. If I wouldn't have opened my breakfast sandwich and looked at it to add stuff to it. I would have been eating this piece of hair. This is SO NASTY!!! I got 2 of these breakfast sandwiches and I didn't check the first one and now I am completely disgusted.

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★ 5

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★ 5

Love Burger King. I've always had friendly staff help me here. I never wait long for my food and always get great tasting food. If you haven't already, download the app and start earning your rewards. Free stuff is a no brainer.

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★ 5

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★ 2

Not such a good place

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★ 4

Delicious as always

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★ 1

I went through the drive-thru Receive my food ,The Whopper was cold, the whole sandwich was cold And the onion rings were cold. We want HOT FOOD! NOT IMPRESSED!!

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★ 3

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★ 1

No bacon on double bacon cheeseburgers. Had to come back and explain I had just been there and just wanted the strips of bacon.

BK on Park did the same thing a week or so prior. Just annoying and a waste of time and money

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★ 5

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★ 5

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★ 1

Hacen esperar mucho

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★ 5

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★ 2

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★ 1

The service here was horrible and didn't want to give me my money back that we paid for and the crew and manager was rude

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★ 5

Good breakfast

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★ 1

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★ 4

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★ 5

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★ 1

Wow, what an user unfriendly app. Tried to get my free sandwich and was unsuccessful. What an unreliable app. SHAMEFUL, Burger King had lost my business for EVER. I know Burgwr Kijt does not care. 😂😂

I canceled my BURGER KING APP, it’s a scam. Good luck to the rest of you. Burgerkig does it care, but I care!!!

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★ 1

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★ 1

Pathetic excuse of a Burger King location, no matter who is working or who is running it, your order will be wrong. Don't even bother with ordering food either on doordash or Uber eats because it will be wrong or have half the items missing. Needs an entire new staff.

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★ 1

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★ 4

The Whopper with cheese is a Great burger but when did it become $8 for just the sandwich! 😯 inflation has gotten out of hand.

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★ 1

El personal que labora dentro de la tienda es pésimo mal educados desde el manager hasta el último trabajador.

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★ 4

Good

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★ 3

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★ 5

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★ 5

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★ 1

Onion rings were not cooked right. They were soggy. The whopper was cold. Onions on whopper were no good. All of us were sick for 2 days. We were in Madison, Wisconsin. Won't eat there again.

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★ 5

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★ 1

Stopped in here recently. I took a minute to review the menu while employees were sitting on the counter talking to each other. One employee was on their phone loudly using profanity to talk to the other person on the call. I waited another few minutes, while others queued up behind me, for any employee to acknowledge me. The loud, crude-mouthed, lounging clown approached and, like a lifeless robot, aggressively recited lines and pressed buttons to enter my order. Once my food was ready, the same employee loudly shouted my number and ddopped my tray on the counter. In my opinion, they could not be less interested in working there. Further, they were constantly touching their hair, which likely got into food.

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★ 5

Looks like this place has changed quite a bit. Staff was friendly. Food was way better than it had been in the past.

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★ 5

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★ 5

I've only ever used the drive-thru for this location but they are always friendly and I have never had issues with my burger. I've been coming to this Burger King for years.

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★ 1

This is very dirty the food came slow but it was good.... I am now sick I got to throw up because of the smell do please do something about the smell

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★ 1

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★ 5

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★ 5

Whoppers and fries, always delicious!

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★ 5

Good deals on the BK app. The Odana road location does the best breakfast fast food. Love their Egg Croissants and French toast sticks. The egg is always nice and fluffy, not over cooked. Breakfast deals in the app, also some breakfast combos to save you a few bucks.

The new Fiery Bacon Royal Crispy Chicken is a winner! Bit pricy at $6.99 but this is a complete sandwich!

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★ 5

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★ 1

Could be friendlier, say thank you, the basics.

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★ 2

Same as every other burger king but more high priced. I am from another state and was hoping to get some good bk but fries are old, chkn sandwich cooked pourly wont even eat it and messed up my whopper geeze no good fast food anywhere anymore.

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★ 5

Whopper whopper whopper whopper

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★ 5

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★ 1

Zero Stars - Avoid Burger King at All Costs!

Today's experience with Burger King was utterly appalling! I don't usually write about negative experiences but this was concerning. We ordered a drive through order for Double Whopper and Original Chicken Sandwich, but what we got was a health hazard. My husband bit into the chicken sandwich and found "MOLDY BREAD" Yes, you read that right - mold growing on the bread. It's unthinkable that Burger King could use expired products and also an employee could be so negligent and careless.

We're shocked, disgusted, and still trying to process how this could happen at such a big franchise. The lack of quality control and basic hygiene is staggering. We're lucky my husband noticed before taking another bite.

The experience was a perfect storm of:

- Poor quality products (moldy bread)
- Lack of attention from employees (no one checked the food before serving)
- Health hazard (moldy bread is a serious food safety issue)

Avoid Burger King at all costs until they take serious action to address their quality and cleanliness issues. Unacceptable, Burger King

Additionally, we're disappointed and disgusted by the lack of care and attention to detail. It's clear that the employees are not trained properly, and the management is not doing enough to ensure customer safety.

Until they take concrete steps to improve their quality and cleanliness, we'll be taking our business elsewhere.

Absolutely disgusting and unacceptable.

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★ 5

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★ 5

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★ 5

Impossible wrap osm i love it. 🥰

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★ 4

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★ 3

Screwed up my order after verbally confirming what I ordered, then wouldn't refund me. Usually I have no issues, but when you order based on meal number and they ring in something that's not even a meal, that's just bad training.

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★ 2

I went to Burger King last Thursday. I went to the bathroom, to clean my glasses and to use the urinal. Two minutes later, an employee came in to look at the toilet. The toilet was covered in facies. He took one look at me and said you cant make this mess and leave that is vandalism. I said in a calm voice that It was not me that made the mess. He responded my saying "I know it was not you but you were the last one here" Hmmm. Blaming me just because i was the last one in the bathroom. So does that mean if there was one hundred people waiting to use the bathroom and since the one-hundredth person there could of also be accused of vandalism. He back tracked really fast on his word. Saying that he knew it was not me,and somehow that I was the last one there it leaves me held responsible. I had to clean up poop off the floor. A mess that I did not make and had no responsibility for. Congratulations, you just lost a customer for a very long time. Needless to say, I was going to order something. I just needed to use the restroom first. This is despicable. Even if this did not happen in the bathroom, accusing somebody of vandalism is extremely serious. He has no idea how serious this is. None. Zero. He took one look at me and automatically assumed it was me, it witch how would I know that there was poop their when I just entered the bathroom at the same time the employee did. That is disgusting and nasty. Not only that but it is his job, or the janitor's job to clean it up.

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★ 4

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★ 4

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★ 1

Waited over twenty minutes just to get my food.

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★ 1

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★ 5

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★ 4

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★ 4

Food was out to us super fast and fresh. We loved that.
2 👍 👍 up for that crew.

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★ 5

I go to this place nearly every day for a Diet Coke and sometimes some other things. This Burger King has some of the chillest employees out of all the fast food places in that area, and they are also nice and considerate. One of them is always particularly nice to my kids when I come through with them. She's usually there in the mornings. Another one, a dude with anime tattoos, greets me by name. One of the managers was just really nice about it when I got mad about not getting a cheeseburger that I thought I ordered and didn't. And several times, over the course of many years, I've told different employees that they gave me a regular Coke instead of Diet. They usually will have me test out the second drink and try to get it fixed right away.

The food is good here, too. None of the surrounding fast food restaurants do better fries, or better frozen Cokes. This Burger King puts the frozen drinks in paper cups so they hold cold better than the plastic ones from McDonald's. Their chocolate chip cookies, when they're fresh, blow all the other desserts at other fast good places' desserts out of the water.

I could probably do without being told, "Welcome to Burger King, where you rule." If ever a 'Burger King Land' amusement park is opened, I will go there and enjoy being told that. As it is, I find it a bit much as part of a daily experience of getting a Diet Coke. It's a tad embarrassing. I know that isn't this Burger King's fault, so I won't hold it against the place.

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★ 2

If you say you are open 24 hours that means 24 hours I should not have to knock on the window and then get Told that they’re not taking any orders right now because the employee is doing inventory although that you may have other obligations again 24 hours means 24 hours

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★ 1

I can't believe the Mexican guy tonight in the Drive-Thru would not let me use my validation code for my free whopper sandwich unbelievable when I come every morning and give great reviews for breakfast. With their great customer service in the morning I'm on my way to work I cannot believe that the guy tonight would not let me use my validation code how is the code error when I got the code from the system totally unbelievable

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★ 1

Didn't think it was appropriate to be rudely questioned on how much I was ordering

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★ 3

Better than McDonald's for sure. But they really need to change their toner for printing recipes, it's unreadable and no one can get their rewards. They also need to catch the hacker that is messing up their monitors, they are blank or say "ERI Taco" or something like that...

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★ 1

The staff there were unfriendly, and I was extremely disappointed with the poor level of customer service.

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★ 2

Well it's ok. But my biggest issue is I just slipped and fell in their parking lot close to the sidewalk/entrance and I came in and told them. And nothing was done. Just said oh and that's it. She didn't tell the manager did absolutely nothing.

And I did fall pretty hard. And I told her they should salt the sidewalk and lil bit of the parking lot that's right there. ALot of ice!

Update!
30 mins I checked to make sure. She told her manager and they just salted now.

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★ 5

Muy buen servicio me regalaron una corona

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★ 2

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★ 5

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★ 3

This is the reason I always check my food. 12-17

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★ 4

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★ 1

Always a bad experience . They don't understand the system and have very slow service. Eat ANYWHERE else !

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★ 4

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★ 1

Young kid gives me unsweetened tea when ask for sweet tea idiot didn't try to make it right have absolutely no training

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★ 3

It's a Burger King.

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★ 1

Horrible, no dejaba pedir por el app

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★ 1

I didn't get anything because your employees play too much your sound system on your drive-thru is insane and they thought it was hilarious your employees play way too many games so you just lost a customer forever

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★ 1

Writing this in the hopes that management will see it--I've gone to this location in the past without any issues, but today the soda tasted rotten. Literally like mold. I don't know if there's a sanitation issue with the dispenser or if something wasn't stored right, but it was unmistakably spoiled. Everything else was fine, it was just the soda that was the issue.

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★ 1

Received the wrong food through the drive through.

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★ 1

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★ 5

There may have been a sewer issue. Men's restroom was closed. Doors were open. Definitely a smell.

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★ 5

We went to the odana road location and the food and service was great! A different time we went to the parmenter location in Madison and it was a frustrating experience. The person in the drive thru couldn't understand English well and could not get our order right. We finally just said yeah and took what we got. It was very frustrating and ridiculous.

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★ 5

Manger there is chill every time I come -I come at like midnight or 1 am- and every time it’s this lady there or the manager I think his name was Kevin, this manager is honestly one of the chilliest ppl I have ever met, he was so nice it made me wonder if I should apply there, the food was OUTSTANDING like for 24 hours they keep it goooooodddd, the place was closed on the inside but that’s chill and wait time was so fast literally took em like 2 min! Love this place and everyone who works here is a absolute legend!!

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★ 4

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★ 5

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★ 5

So fresh

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★ 5

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★ 5

The young lady @ the drive thru window was super!

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★ 1

This is the fifth time yall have put nasty onion rings in my bag, if i aint want onions on my fkin burger i sure asl aint want em as a damn side

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★ 4

Love that they're open 24 hours now!

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★ 5

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★ 3

They made it just like the picture but employees seemed monotone.

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★ 1

Irresponsable manager was sleeping in his office and over 10 min waiting in the lobby no took the order and at the end someone was going to take the order but they told me the is closed but they don’t closed the doors from the lobby bad service …

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★ 5

Great food and great atmosphere

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★ 4

It’s a Burger King near the mall on the Westside of Madison.

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★ 4

The impossible Burger... Very good! Don't know that it's healthy it's yummy.

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★ 4

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★ 1

Please check your bag before leaving because there will always be "oops I forgot your burger".

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★ 5

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★ 1

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★ 1

My order consisted of 2 sandwiches. I was the only car in the drive through and was still both charged for and served 2 completely wrong sandwiches.

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★ 3

2 days in a row, 2 different people. Yesterday (Sunday, 6/04/23), ordered our food, got home, missed half our order, called 4 TIMES, and no one answered until the last call. Gave us a snotty attitude after pointing it out.

Today, (Monday, 06/05/23), we order, before we left, they forgot half our order again, we pounted it out. This time, the employee was nicer and they apologized and gave us the other half.

Food was still good. Its just the quality of service on sunday that was poor.

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★ 2

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★ 5

Something has changed. This place is way better than it used to be. The last 3 times I came, the food was fresh and the fried were hot. I wonder if they changed staff or something because last year it wasn't nearly this consistent.

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★ 5

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★ 3

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★ 4

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★ 4

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★ 1

I went there on my work lunch break in store. The lady there wasn’t very friendly.. to top it off I was trying to order the $6 meal deal. They also have a huge sign that literally has this deal on there. I ask the lady for that and she says they no longer have that deal. But her tone is kind of off putting, I disregard that, but let her know the sign says it right there.. you know so they could maybe take it down so it doesn’t confuse customers.. she says yet again they don’t have that deal and asks if I want the $8 deal instead. I tell her “no” because why would I want something I didn’t go there for? Maybe she was just recommending it but the whole experience was just off putting. Mind you I decided to go across the street to McDonald’s. What a strange situation..I felt uncomfortable and disregarded. Maybe she’s right, they don’t have that deal at that location? But there’s an actual sign in the store! And on the website tons of promotions, I just got an email about it today too. Don’t think I’ll be going back for a long time.. if ever. Not because of the deal, more so from lack of care, and friendliness from customer service.

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★ 1

I had GrubHub deliver. The onion rings were so burnt that you couldn't eat them and the bun was stale as hell

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★ 3

There are a lot of staff who speak Spanish. They ignored me just because I spoke to them in Spanish. Regarding the service, I'm a consumer. That's terrible customer service. The manager has to keep an eye out.

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★ 5

Had a great lunch! The young man that waited on us made it a great lunch! He was very friendly, took our order and I gave him $1 too much and he was honest and told me I gave him $1 more than I should have. If I could get great service like that, I would eat there all the time! Food was good and hot as well.

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★ 4

The regular burgers have gotten small. Still tasty burgers.

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★ 1

I ordered food for delivery through door dash. They messed up the order and when I called to tell them I was missing items from the order they told me there was nothing they could do and that I had to come in to pick up the items

I told them I didn't have a way of getting over there to pick up the items. That's why I used door dash. They just kept telling me to come in and they can give me what was missing, completely not listening to what I just told them.

The entire point of ordering it through door dash is so I didn't have to go over there to pick up the food.

Get it right the first time

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★ 2

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★ 5

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★ 4

$5 your way is a great deal when I need quick bite, but fries were bland w/no salt.

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★ 5

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★ 2

CHANGE YOUR HOURS
Nothing like driving from Mount Horeb to find out you closed an hour early.

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★ 1

02-13-23 @12:05am
Just finished work and popped into my gps a place to eat. Double checked the hours and headed that way. Upon arrival, I was told they were closed. I then clarified closing time was 1am and he replied with " Well we are closed. That is all".
No explanation, no apology, just rude.

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★ 4

Breakfast

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★ 3

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★ 5

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★ 1

The reason i gave this burger king 1 star is becuase it’s the lowest i can possibly go. If i could i would give 0 stars. The service was terrible, I was told to hurry up by a young teenage girl whilst ordering. the food was made terribly
DO NOT GO HERE

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★ 4

Good fast friendly service (normally). Lunchtime is way better then after dinner.

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★ 3

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★ 5

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★ 5

I am posting specifically to praise the staff for how they interact with their customers. A mentally ill man was disrupting other customers and the staff didn’t overreact but rather diffused the situation and kept the lunch service rush running smoothly!

SAMANTHA the manger was AMAZING with fast paced environment helping her staff and smiling the whole time…I now have a favorite Burger King spot and I will drive out of my way to come here for service like this! Good job to everyone on shift including the back and drive through …oh and the place was clean check the photo 👏🏼👊🏼🙌🏼🔥🤤

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★ 4

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★ 4

I recently visited Burger King and had the opportunity to try one of their burgers. I was pleasantly surprised by the taste and quality of the burger. The meat was juicy and cooked to perfection, and the bun was fresh and soft. The toppings were fresh and added the perfect amount of flavor to the burger. Overall, I was very impressed with my experience at Burger King and would highly recommend giving their burgers a try.

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★ 1

Horrible customer service got my order wrong i paid for bacon on my whoppers no bacon then nothing, but attitude for the kid who was working.

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★ 4

Didn’t get it my way as BK supposed to do it, but for fast food then is ok.

Source: Google

★ 5

10:45 pm👍🏾

Source: Google

★ 1

If I could give no stars I would! I ordered cheese sticks fresh they were old. I order a double cheeseburger and it can w/o the cheese! Had to go back twice!

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 3

Didn’t have any biscuits but food was ok

Source: Google

★ 3

Source: Google

★ 2

Source: Google

★ 3

Source: Google