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There's a Burger King® restaurant near you at 2655 East Washington Ave. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Madison, WI serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful ye...
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Reviews
Sheryl Holland
★ 5
I love the rich flavors in their pasta dishes.
Source: Google
Erica Jimenez
★ 2
This place is very dirty spiderwebs in the corners of window floor very sticky fries on floor food and garbage left on tables and they don't have customers in lobby so that is the time to clean up but instead sitting in the kitchen and talking and being on there phones is more important than the looks of your store
Source: Google
Thomas Raisbeck
★ 1
Very rude manger and front end girls speaking Spanish and saying bad things to me as I know little Spanish. Wrong food . Taste very bad .Madison wi east Washington .Will never return and let others to stay away .very un educated workers . Wonder why you don't get much bussiness. They did nothing to correct my order. Both very so rude and unprofessional. I would fire them both .but you wont because No one will work for this place. Bye bye
Source: Google
Robert Schumacher
★ 1
We got an order, with ketchup and mayo when he always orders lettuce and onions only
Source: Google
Kayonna Hellwig
★ 1
Me and my boyfriend placed an order for pick up and can 100% say we will never be going to this location again. We ordered 2 whoppers and a 16 piece chicken nugget. When we went thru the drive thru to pick it up they never even answered the drive thru and we had to go in. Upon going in I ran to the bathroom while we waited. The floors were sticky throughout the entire restaurant. I took less than 5 minutes in the bathroom. When I came out my boyfriend was still standing there waiting for anyone to talk to him. There was nobody else inside. There was a worker behind the counter. She was completely ignoring him and a 2nd costumer until 3rd costumer walked in. Upon getting our food it was cold and haphazardly thrown in the bag. Our fries were spilled and sideways. The most irritating part of this whole situation was half my chicken nuggets were missing. Out of the 16 nuggets I ordered and paid for I only received 8. We also only ordered 2 ranch sauces and they threw 10 different sauces in the bag and forgot my ranch. I normally love Burger King but this place makes me never want to eat it again.
Source: Google
Nook McDonald
★ 4
Ok
Source: Google
Gandy Gandia
★ 3
Regular
Source: Google
Brandie Reynolds
★ 1
10 minutes in the Drive-thru… and STILL They NEVER get my order right, ordered CHEESE, wanted CHEESE… PAID FOR CHEESE… no dam Cheese… and of course NOBODY answered the phone
Source: Google
Paul Augenstein
★ 4
Good food. Service varies by restaurant. Prices are too high. All fast food is.
Source: Google
Terry Bowes
★ 5
Friendly, clean, great BK!
Source: Google
Lesley Ward
★ 1
Source: Google
Kevin Luoma
★ 3
Why does someone always ask me for money when I eat inside at a table here? Why are there people rolling blunts at the table next to me? Why is there trash all over the dining area? Great food, get it at the drive-through though.
Source: Google
Jacob Houtz
★ 1
The staff ignored us at the counter for 5 minutes before taking our order, then the Gen Mgr Jonathan barely spoke as I ordered and when he did he mumbled and tried to hurry us through the order when I was still speaking. The screen said fries since I had the receipt with my survey from a prior experience at another store (which was extremely positive) but I confirmed three times that they could sub in onion rings, but I got fries anyway. They also did not give me BBQ sauce when I ordered it. When I went up to get it fixed I was ignored for another 5 minutes even though someone was standing there with their back turned. Besides that, the whopper patty I got was dry. However, there were no other customers in the store and the bathroom looked freshly cleaned so the atmosphere was fine.
Source: Google
Babich Babich
★ 5
Source: Google
Marlene Lembcke
★ 2
We stopped for lunch on July 1st
The young man, with a manager tag on was not friendly at all. When I asked him what a Mozzarella Fry, he didn't even know how to explain what it was. Thourally disappointed in the service we received today.
Source: Google
jonathan escalona
★ 5
excellent service, very tasty food
Source: Google
Liam andres
★ 5
5-star service
Source: Google
Jose Cordova
★ 5
Good food
Source: Google
Colin Caso
★ 1
How are you not open on a Saturday at noon. Would give your store a rating of 0.
Source: Google
Krista Virnig
★ 1
Is it just me or did they even make Whopper Jr smaller?
Source: Google
Nathan
★ 1
1 man do everything . Got wrong food
Source: Google
rebecca Sargent
★ 3
Source: Google
Luis Gimenez
★ 5
Excelente comida fresca y la atención muy rápida muy amables la atención 5 estrellas
Source: Google
D L
★ 4
This place has many bad reviews but it doesn't look to me particularly worse than other typical burger King places. Chicken sandwich is not recommended as it's chicken patty not real chicken.
Source: Google
Jed Venner
★ 2
Definitely bottom of the barrel type of burger king. Drive through speaker is oddly placed and so weak you cannot hear well. Order was messed up and drinks came with broken lids. The extra ketchup packets were stuck together with honey or something very sticky and very off-putting. The food we did get was good as usual but I have to dock stars for the ketchup packet cluster.
Source: Google
lucy fernandez ortega
★ 5
I love coming here. They surprise me more and more every time. 🤤🤤🤤
Source: Google
Lismary Durán gil
★ 5
Source: Google
Efrain Vargas
★ 5
Source: Google
Jesus Camacho
★ 5
Source: Google
José Luis
★ 5
Very good food whooper 😍
Source: Google
David
★ 5
I truly enjoy their fish which they don't carry all the time I only wish that they would if they did I'd be there quite often as well as many others I know of which they had fish on a regular basis
Source: Google
Ena Pavón
★ 5
Muy buen servicio muy amables
Source: Google
Maria Quintero
★ 5
Looks like this place has changed quite a bit. Staff was friendly. Food was way better than it had been in the past. Fresh food friendliness and speed excellent service 5 stars
Source: Google
Meghan Champion
★ 3
Source: Google
Syd Feldmann
★ 1
gave me food poisoning 😭
Source: Google
Melissa Gaitan
★ 5
The service was very good, everything was delicious 😋
Source: Google
Jinx Cardinal
★ 4
It's alright. The food is good but service can be really really slow. They forget sauces a lot.
Source: Google
Vafler Copp
★ 5
Source: Google
M K
★ 1
Why does the drive thru take forever? Any time of day or night. Please learn efficiency.
Source: Google
Levi Aleman
★ 5
Good quick and easy. Cheap too. Got a great deal on the app for a free sandwich with a 1$ purchase. For less than 4$ i got a sandwich and a wrap.
Source: Google
Nicole W
★ 1
RIP Burger King of my youth, with your fresh grilled burgers, normal burger to bun ratio, and fresh tasty fries. What happened to our food being fresh and hot when you order something. Burger King has nothing anyone craves
Source: Google
Alyssa Dondero
★ 3
Source: Google
Jameson Graves
★ 1
There mic is trash if they don't get a new mic. I'll sue them
Source: Google
Dylan
★ 4
Source: Google
Eldon Weinda
★ 5
Source: Google
William Lush
★ 1
I paid over $16 for a meal, and they kicked me out before closing time to save themselves the trouble of serving more customers in an empty fast food lobby.
Source: Google
Liliana Gonzalez
★ 5
Best people working they have best patience with elderly never rude when I go packed my order neatly and organized
Source: Google
Emmanuelm51
★ 5
Source: Google
Emmanuel Gaitan Sanchez
★ 5
Source: Google
Hailouf Tube
★ 1
DONT GO HERE, I repeat DONT GO HERE
I got two toppers yesterday and I got my wife the impossible wopper I don’t k what exactly is going in this location but I m telling my wife start throwing up 2h after she ate that.
Definitely calling the health department about this concern
Source: Google
Zack Schenk
★ 3
Source: Google
Josue Simon
★ 5
Source: Google
Dane Berquist
★ 1
For 10+ years this particular Burger King has bin garbage. Start getting your orders right and quit giving me cold food. There just isn’t something right about whatever operation you have going on at this one. Why after so many years has this one always given me cold or incorrect food.
Source: Google
Liliana Corona
★ 1
Source: Google
Yobani Campbell
★ 5
Buen servicio, excelente tiempo de entrega
Source: Google
FELICIA FUENMAYOR
★ 5
Source: Google
Coraima Marrufo
★ 5
Excelente servicio
Source: Google
Hector Hernandez
★ 5
Source: Google
Cristofer Perez
★ 5
Source: Google
Joel
★ 1
Insanely slow drive through
Source: Google
Stephanie Goldschmidt
★ 3
Slowest fast food restaurant ever....everytime. Not like they're making it fresh.
Source: Google
Nunya Biz
★ 1
The place is disgusting. There is bugs and cobwebs in the corner of the front windows ants all over the windows and the floors. The 2nd shift staff is rude and they’re not friendly. I’m a driver for a delivery service, and it is disgusting and I wouldn’t eat there. The experience in this restaurant first shift and second shift they’re all disrespectful to the customers. The restaurant is filthy and the arrogance that protrudes from the staff and then the is compounded with laziness is ever so apparent once you go into that restaurant. Do not eat here the place is disgusting with bugs and filth, and the staff do not care about their job, customers, or your food.
Source: Google
Tammy McWilliams (*Mac*)
★ 5
OMG! I had the sausage, egg, & cheese croissant. My significant other had sausage, bacon, egg, & cheese croissant! They are the best breakfast sandwiches ever! Hands down I mean that 100% the best! I speak for a significant other & myself! 💜🫶🏽 talk about a little slice of heaven on the "Taste buds!"
Source: Google
Eduardo Victoriano
★ 5
Source: Google
TVC Studios
★ 5
Source: Google
Mary Santana
★ 5
Ofrecen una excelente atención y calidad de comida me gusta mucho ir a esa tienda
Source: Google
Martín Escorza
★ 1
Worst burger ever. Fries tasted like eggs, flavor was awful and they took long to take my order.
Source: Google
Estiven Santana Gomez
★ 5
Excelente comida, deliciosa
Source: Google
latazia harden
★ 1
This places had made me so sick they meat was half done bread hard I would never eat here again I am so sick vomiting and stomach dizzy
Source: Google
Sophie Bolanos
★ 5
The people working there were very friendly and fast and made sure my order was fresh and correct. Will stop again in the near future.
Source: Google
Gabby flores
★ 5
Great experience. Last few times I went there the cashiers and managers were super nice. My order was correct.
Source: Google
Adam Haen
★ 4
Source: Google
Centauri Adams
★ 4
Fast food tasted good and didn't upset my belly. And the staff (these last 2 or 3 visits) have been courteous and patient. No rudeness or unprofessional atmosphere. A welcome and appreciated experience.
Source: Google
Sam Samson
★ 1
I was driving on E. Wash- wanted some B.K.- Couldn't tell if they were open - so I looked B.K. up on my phone- it said they were open 24hrs- so I pulled in the drive thru- this guy said hello- I said hello- & asked- "Your open 24hrs?- he said yeah- why?- & I thought that was strange- took a long time w/ my order- I went back a day later & ordered & when I arrived at the pick up window- I was rolling my window down to get my food & the same guy was like- "Hurry up!"
Source: Google
Brenda Greehling
★ 3
The last 2 times I went the orders have been correct and drive through pretty fast with food ready for pickup in 3 minutes or less. The last time the employee pointed out that "the chicken fries are fresh. '' It made me wonder about the other 2 items I ordered. The chicken fries and the mozzarella fries had all fallen out of their packaging and were mixed together on the bottom of the bag. Everything was warm and flavorful. The drive through was fast while both times I was the only customer.
Source: Google
cabadger11
★ 5
This is an updated review. I think they have new management. Service was quick and courteous. The food was hot and reminded me of the days when Burger King really did make it your way. Congrats to everyone!!
6 months ago:
🔹I asked if they had any Whopper specials (I left my coupons home and by the time I got to the speaker, because of the cars behind me, I couldn't read the menu board). He decided I need to speak to the manager.
🔹 She assumed I was trying to scam them. "You need a coupon if you want a discount!" (I assumed she was having a bad day so I assured her I just wondered as I couldn't see the menu. She told me she would deal with it but she was on the other side of the store.) The original guy gets back to me 3 minutes later.
By now, the window has cleared, so everybody behind me starts honking.
🔹When I tried ordering, the guy kept asking me to repeat or he'd get my order wrong. (How does Whopper basket sound like Fish?) The electronic order board was missing and he asked me to look at it & verify!
That was it for me. If the quality of service was just a fluke I wouldn't be posting this. A couple of times they've been closed during business hours with lights ablaze. I don't know what the problem is but it's like they keep changing management and staff (I get understaffing is a problem in the service industry everywhere but that should mean better training to reduce frustration & benefit patrons & workers.)
Source: Google
Jose Enrique Ortiz
★ 5
Fui hoy al este lugar, y me brindaron una buena atención, la comida estaba caliente y fresca y muy deliciosa y fueron muy rápidos y amables
Source: Google
James Bonoanno
★ 1
Can't get an order right even after repeating it back to me!!!!!!! With no one in line!!!
Source: Google
Tammy Frazier
★ 1
You have to show them a recipt so that they can unlock the bathroom door so you can use it I saw ants in the bathroom and service was not good at all no ketchup and no trays for your food so they give it to you in a bag no mustard very disappointed experience never go back there again I give them a zero if I could
Source: Google
Ernest B Blett IV
★ 1
Source: Google
Derp Apotomus
★ 1
Never been more offended by a server" Dara " just plain nasty person. Snapped fingers at me, just rude. Should not be a person in customer service. Would recommend going somewhere else, anywhere else.
Source: Google
Ryan
★ 1
Three times in a row my receipt has been correct but the food in the bag doesn’t match what I ordered. Very frustrating, reading must be tough.
Source: Google
Austin Hays
★ 1
System down and couldn't order?
Source: Google
Quinn L
★ 3
Source: Google
Sophie S
★ 1
I placed an order and went through the drive through. I pulled up and was told to go park and someone will bring out the order. I waited about 10 mins and just decided to go in and pick it up. They told me that my order didn’t exist (even though I had an email receipt). I asked if they can remake my order since I had already paid for it and they said no and to place another order. Customer service is non-existent.
Source: Google
Analise Adler
★ 5
Friendly staff. Order was perfect
Source: Google
Alicia lee
★ 1
Ordered on the app, but when I came to grab the food no one answered. I tried calling but the phone call was ended multiple times, it wasn’t until thirty minutes after that another customer ordered through the drive thru I was able to get it.
Source: Google
Ninna Lor
★ 1
I don’t know if it’s a boy or girl or whatever but he or she has bad customers service. Didn’t take my husband order but took the car behind us order. When asked she had an attitude. You should be nicer to people if you know you walk to work everyday.
Source: Google
Jess Olsen
★ 5
Update may 2024
New ownership of this business. All is well now. Place ia clean, orders correct, and prompt. Night and day different.
Ordered 2 whoppers via grubhub. Ordered delivered. But without the whoppers. Burger King said they were out of burgers. But they didn't call me after i placed the order. They waited until the driver arrived and told him. What the heck. So after waiting an hour, only a small bag of fries.
Source: Google
Gregory Zinkie
★ 3
Kinda slow to get food almost 10 minutes
Source: Google
Brenda Greehling
★ 4
I ordered ahead in the app. When I arrived at the drive through I was informed that they didn't have my entree. I told them to cancel my order. They said I have to cancel in the app. I said the only thing I could do in the app is report to corporate that they didn't have my food. I did that and received a $10 credit that can only be used if my subtotal is $10. I usually have a subtotal of $3-6. Later I discovered my card had been charged for the food they didn't have. I went to the app again and quickly received an email that I said I will get a refund in 2-5 days.
Source: Google
Joseph Grecco
★ 4
Source: Google
İsmail Taşkın
★ 1
On 05.07.2024 I ordered 2 burgers and Fries from our Burgers Kingston branch at 2655 E Washington AVENUE Madison Wisconsin. When I went to the restaurant, I gave my order name in the Drive thrue area and your staff said there was no such order. I asked him that I placed my order through the app and if they were closed. He later said that he did not have onion rings or potato chips in his hands. He accused me of not knowing English. He literally threw the package into my car. I wanted to report the situation because I don't want others to experience this disrespect. Such behavior is unacceptable. My order was missing and this is acceptable but the disrespectful behavior of the staff is enough to remove your restaurants from my favorite list.
Source: Google
Daniel Murphy
★ 1
Everyone that works here is rude and incompetent and I hope this franchise closes
Source: Google
Xoliswa Chikaunga
★ 1
Usually love your food. My sister and I always drive all the way just for your burgers. So disappointed this time. I was having a bad day and hoped your meal would be a pick me up. Old cold fries,and a suspicious burger. So disappointed. You worsened my night.
Source: Google
Justin Thiel
★ 1
Didn't come if you are in a hurry. Understaffed constantly. Need to increase pay to attract more staff.
Source: Google
Lilian Vasquez
★ 1
I went now I ordered on the app and I told them just come pick up my order and they said Excellent... and I stayed 😟 someone is having a bad day
Source: Google
Adam Dahl
★ 1
I paid for Swiss cheese and American cheese on my impossible Whipper on the app and picked it up in the drive thru. There was no cheese on the burger. I went to the drive thru window 5 minutes later and asked for my cheese or a refund for the cheese and they wouldn’t address my issue. They just kept repeating that the system was closed and they wouldn’t acknowledge that I didn’t receive my cheese that I paid for. The fries were also really stale and tasted like they had been sitting in the warmer for three or more hours. Worst experience of my lifetime of 45 years at a Burger King. They still owe me $1 for my cheese and refuse to give me the cheese or a refund for the cheese.
Source: Google
janier Rocha
★ 5
Source: Google
Greater Intención
★ 5
Source: Google
Vapor 120
★ 1
Went and tried to get two meals and when I get to the wifi I get a small bag of half my order as they are to busy joking and screwing around
Source: Google
Tory West
★ 4
Source: Google
James Grant
★ 3
Source: Google
Jacob Mackowski
★ 5
Source: Google
Roy Aaroen Sr
★ 5
You have to love the flavor of the Whopper. It's totally original.
Source: Google
Sean Follett
★ 1
Watched an employee enter the locked guest restroom. After paying for my meal was told that the restroom was out of order.
Source: Google
Tyler Erlandson
★ 1
Source: Google
Carolina Zhagnay
★ 1
Got yelled at, at the drive through. Terrible experience.
Source: Google
Apollo Pleadwell
★ 1
Source: Google
Ro No
★ 1
The woman was rude and sat in the drive thru over 20 minutes before getting my order taken
Source: Google
Nick Webster
★ 1
This little $hit operating the drive thru thought he owned the place. My pregnant wife ordered a junior whopper, then decided to add bacon and cheese. This little middle school looking guy told us no, straight up no. We were speechless. We eventually convinced the add, and pulled up. At the window this effer thought it was appropriate to lecture us on how to order a burger at the drive thru, told us from now on we need to say our order correctly the first go around or we won't be served, THEN REFUSED to give us our food until we agreed. Kid needs a reality check.
Source: Google
Liliana Castro
★ 5
Excelente comida y atención, la manager Meliza es excelente persona
Source: Google
Estiven Santana
★ 5
Very good food, excellent service, the people who work in that restaurant are great
Source: Google
James Lee
★ 5
Source: Google
sara meliza montoya garcia
★ 5
Source: Google
Rev B Joseph Christopher
★ 5
Staff is needs learnings on Customer Care
Source: Google
Ricardo Largaespada
★ 5
Source: Google
derek a
★ 1
Worst Burger King I’ve ever been to. Burger bun was so soggy it was dripping through the bag and was barely a bun by the time I opened it. I’m not even sure how it was even possible. Fried were cold and looked like they cooked them 6 times over as well as the cheesy tots. I don’t expect much from this terrible franchise but will never eat at burger *hit again.
Source: Google
Glenn Schmidt
★ 5
Good service, good food, fun toy
Source: Google
Grayce W
★ 1
Paid for three cookies for my grandkids and they couldn't even bite them. Burnt and hard. And missing one. Also my burger had more than 1/4 cup of mayo on it. Disgusting. I should not need a spoon to scrape off all the sauce just so I can eat my food.
Source: Google
joseph palacios
★ 5
Increíble ligar
Source: Google
David Tadych
★ 5
Source: Google
joe rossetti
★ 1
Ice tea is literally on the menu and apparently they don't carry it at all and also won't remove it off the menu.
It costs maybe a buck to brew a lot of ice tea. Either take it off the menu or offer it like you're supposed to
Source: Google
Jerry Murphy
★ 4
Used a receipt coupon for a free sandwich. Staff was very cordial. This BK always has interesting customers. Nice experience, but it was very cold in dining area.
Source: Google
M Wah
★ 1
Why is the lobby doors locked at 8pm???
Source: Google
Minty
★ 1
pretty much operate on their own hours ever changing so yea u got a 40% chance of actually getting ur food bc they might just decide to not be open for some reason at any time,btw this is coming from someone who lives a 5 minute skate from the place
Source: Google
Zachary VanOverbeke
★ 1
I don't think they have enough employees unfortunately. The food came out super slow and the lobby was closed. They got our order wrong and instead of fixing it the employee argued with us.
Source: Google
sam kommula
★ 5
David who works here is the best store representative. He’s extremely kind impressed with his attitude and professionalism. I suggest management to rise his pay and promote him to next level. He’s the most talented person stupendously awesome gentleman and he’s got all the qualities to become become store manager and to next level.
Source: Google
Tylena Goodwin
★ 1
My mother and I went through the drive thru and it was horrible we ordered our food and then they park us on the side and it took about 30 mins for us to get our order so we get home and some food was missing and it was not fresh at all we were missing nuggets and my mom Original chicken Sandwich was so old it was salty just horrible
Source: Google
Ming
★ 1
Put in an online order for immediate pickup. Restaurant was closed. At 11am on a Saturday.
Source: Google
Ashley Oestreicher
★ 1
Can't seem to get anything right. I don't think ive had a meal made right there once.
Edit- if you order online in order to skip the line the door are always locked and I still have to wait in line.
Source: Google
Tiago Armani
★ 4
Source: Google
William Breisath
★ 4
Source: Google
Vic Sanderson
★ 1
My mother and I were at the drive-through about 5 minutes ago. And this girl was completely rude. We were trying to ask a simple question. And she just started yelling at us the answer. After she repeated this process, my mother finally got fed up and told her to stop yelling. But the girl said it was because she thought we couldn't hear her. We then were trying to tell her that she had the wrong order on there, but she argued and said that she didn't do anything wrong that we just missed spoke. This is very unprofessional. I've had to deal with sane girl for about a month now. This is ridiculous. Someone needs to fire her.
Source: Google
Julian Thompson
★ 2
Source: Google
Esme
★ 2
I get the feeling employees aren't paid enough and that they are cycling through new employees constantly, no one there seemed like they really knew what they were doing and it took maybe 10 minutes to get a burger and then another 10 minutes to get a shake... at least the guy at the front was nice
Source: Google
Erouka Knox
★ 1
First thing, I pull up to the drive thru, set there for a few minutes before someone said anything on the speaker. The young man taking my was unprofessional, I said my order three times and it was still was not right. The food was cold by the time I made it home, which was 10 minutes.
Source: Google
Tresea Rosas
★ 1
Placed an order for a Texas rodeo combo, beverages was nonsweeten ice tea and two whopper jrs. Hamburger were a little warm and cold. My ice tea tasted burnt and something else i couldnt describe. I couldnt drink the tea it was bad. Tried call the store several times no answer. Requested the owner to contact me thru survey but still havent received a call. Last time am going to burger king. I was cheated out of a drink and quality food.
Source: Google
Elonda Montanye
★ 5
Delicious and always made right. Great service.
Source: Google
Muhammed Bittaye
★ 4
Source: Google
wtf me
★ 3
Source: Google
T B
★ 1
Fast food customer service has continually gone downhill but this just took the cake.
Rather than doing her job the woman sat on the phone in the drive thru discussing her daughters personal business. I had to continually ask for items that I had ordered as she just kept talking on the phone. She kept handing me things and when I got home I found out it wasn’t even mine. 🤬🤬🤬. Either step away and take your break or take care of personal business on personal time.
Businesses need to start holding their employees accountable this is getting ridiculous.
Source: Google
William Schwalbach
★ 3
Lot and building look very bad. Needs an update
Source: Google
shotan gibson
★ 5
Source: Google
Shawn Clarke
★ 4
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Jeff Bellini
★ 5
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Dwight F
★ 1
Worst customer service I ever seen. Go to the McDonalds up the street it's way better. Lady at the drive-thru had the worst attitude I have ever dealt with in my life. Really wish I could have picked no stars
Source: Google
Terster Roth
★ 5
This was our first trip to Burger King in many years.
The food was great! Pleasantly surprised
I recommend this location at this time
Source: Google
Ryan Boll
★ 1
Terrible service
Source: Google
F.Y.B TAZZADDY
★ 3
Source: Google
Linda Lay
★ 5
Source: Google
Marius Triukas
★ 4
Reason for 4 stars (almost gave 5) is the staff in this particular location, as food of course is similar across this fast food chain. People behind the counter were attentive, and joyful, which is not common in this type of joint.
Source: Google
Jay Dub
★ 4
Source: Google
T Shafi
★ 1
Worst food, service, and atmosphere ever. People working there look and smell like they haven't even heard of a shower. Their attitude stinks even worse, and the food is so bad I wouldn't eat it for free. No thanks, I would rather go hungry and save my money!
Source: Google
Mitchell Weger
★ 1
Ordered in drive through, order wrong! Went into the counter told them the problem counter person remembered the order. Explained the order. Got home order wrong AGAIN!! this is the reason I don't go to McDonald's anymore!!!
Source: Google
Jeff Ingraham
★ 1
Very disrespectful. I don't know why I thought this place was going to change for the better.
Source: Google
Spike Mark
★ 3
Source: Google
Glenn Darlson
★ 1
Every time i order here, it's either the food is wrong or my order is incomplete. Not recommended.
Source: Google
Megan
★ 1
This was by far the worst customer service I've ever received!! The kid at the register was on his phone and didn't even acknowledge me until I said something. He told me a price that was way more than what I was ordering and I had a coupon that made it even cheaper. The kid wasn't actually an employee but was the son of an employee who had her son do work when he wasn't even supposed to be taking orders and handling payments. Another employee kept giving me evil looks the whole time I was waiting for my food. I realized when I got home that both my fiances and my orders were completely wrong and I had to drive all the way back there. Then my fiance had to repeat the orders 8 times when they were really easy. I really don't understand how burger king is still around because ive had a bad experience at every burger king in Madison but this was the worst of them all. Im pretty sure it's illegal to have someone working when there are not even an employee and im pretty sure he was a minor. I definitely won't be returning to this burger king ever again or any of them!!!
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Trina Bish
★ 5
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Christina Shade
★ 4
Drive thru. Ordered ahead. Burgers were good but Onion rings were undercooked. Total price was fairly high.
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Ned Schneebly
★ 1
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John Lincicum
★ 4
Kind of in a rough neighborhood of Madison, but the staff was very nice, but I asked for chocolate ice cream in my oreo shake and got vanilla and the food wasn't the greatest. The burgers weren't very warm.
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Anthony Cary
★ 1
I've been waiting half an hour for an impossible burger and fries and now no one will make eye contact
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Gaby Sannes
★ 4
Better than McDonald's
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Lonnie Scott
★ 4
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Alice Swisher
★ 5
All times I go. Only had 1 issue. Otherwise always good and never an issue
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Dr. M Shamsuddoha
★ 2
I ordered breakfast and it says burrito with egg and cheese. Later I found they add pork which spoiled my breakfast. They are deceptive in posting their online information.
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Anthony Bradshaw (Nonfinite LLC)
★ 4
The mozzarella sticks were abysmal tonight. Stale af. The cheese didn't even taste like cheese. Not even remotely melty. I took a bite of one about 30 seconds after I got the bag and it was already solidified. I believe they fried these but it sure didn't seem like it. Gross. I ate one and then tried to take a bite of another and just ended up spitting it out. Burger was okay.
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Kenneth Webb
★ 3
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Moss Draheim
★ 3
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Kim Young
★ 4
Decent service, they are usually pretty good.
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Mario Lozano
★ 4
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Tiffany Burgard
★ 3
It'd ok. Gone down hill lately.
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Alec Penn
★ 2
Just not the best place to eat at all
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Ron Miller
★ 5
Fast and tasty.
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Amy P
★ 5
Yeah, it's just Burger King, but the nicest people work in the drive thru at this BK. I get plenty of drive thru fast food for my kid so I know how bad the service can get. Sometimes it's like TSA power and control like. Not here - the guy with the gentle voice seems to be working most times I get food and he is super nice. They let you use coupons that are expired also, as long as you provide the coupon code.
Also, their new chicken nuggets are decent!
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Jessica Sharp
★ 3
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Dabs DeVille
★ 3
Still in a rough spot for sure. Service has been great. Only go for og chicken sandwiches and both times there were parts of the bun that were stale.
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Bella D
★ 3
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Vang Xiong
★ 4
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Pius Assah
★ 5
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Zack Bishop
★ 5
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Terry Canaan
★ 3
It's ok. It's a Burger King. I like that 90% of the business goes through the drivethru, so the dining room is nice and quiet.
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Jan
★ 5
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Ronnita Washington
★ 5
I was in the Drive-Thru a week ago and there was a young lady African American who is a shift manager she was very very very rude to me I was willing to pay for my condiments and she told me to get out of her line because I was getting on her nerves and she was about to call the police on me it was not my fault that they serve me the wrong Whopper that was plain moving forward the next day I called corporate and I also called the store and there was this young man named Derrick who's in training to be a shift manager as well remade my order and apologized for the young ladies non-professional actions I truly truly appreciate mr. Derek for troubleshooting the situation he is definitely a team player I believe that attitude reflects leadership and that black African American young lady was very rude and need to be terminated as soon as possible I love Derek he is amazing............ Today is 27th December I couldn't leave a review so I have to add to this one I went to Burger King in the Drive-Thru last night and the same young lady said to me that she can't service me because the regional manager told her not to this is the same young lady that gave me problems with my food no one took my statement but she sat there and said the regional manager told her not to service me I don't know if this is a lawsuit or not
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Sheryl Wilson
★ 5
Awsome
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Kathryn Cue
★ 5
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Karen Crane
★ 5
Need a burger King in cottage grove please
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Benjamin
★ 5
I absolutely love that car broiled flavor when it comes down to Burger King or McDonald's it's Burger King every time burgers are way better fries are better bigger though you may not get as many I mean they're also a lot bigger than those tiny little toothpicks though if it comes down to you or Culver's I'm sorry culvers Wednesday every time and honestly I'm sure if you had to choose between the two you would also choose Culver's nothing beats a Culver's bacon cheeseburgers with the upgrade to curbs instead of fries does it get any better
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Tyrice Larry
★ 2
Poor customer service food was not fresh too much mayonnaise on sandwiches
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Tawanya Jackson
★ 3
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Deborah Montgomery
★ 4
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Megan Flood
★ 5
The food was lackluster as always; but the person who took my drive-thru order, Derek, I think? He was stellar. Quick, polite, efficient! Guess BK is back 2 hiring great people! 👍
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Anthony Jefferson
★ 2
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Jairn Ohmsford
★ 3
Terrible staff
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roman schilling
★ 4
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Julie L Jacobson
★ 5
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Pete Taylor
★ 5
It Was Awesome As Usual!!!
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david cat & bus
★ 4
I just love it on Saturday and Sunday they don't have to be open for breakfast lunch the staff members last week decided not to show off so then they were not open last week the week before that on this location on the west side of location they did that over by the south transport one week the next week they were open but no notice on the door why they were closed the staff member at this location had a bicycle on and the parking lot locked it up the lights were on in the kitchen but no the drive-thru was not being operated as well and I'm assuming he's probably put his time card in and got paid that day too so I'm assuming that the management doesn't know he pulled that little stunt so I took one on YouTube and Facebook and I pointed out to the corporate how much line sacks of s*** they are when they're telling them they're working just thought you want to know
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