★ 1

The worst service of all in Manitowoc 45 minutes for 2; Burgers. Not once did it happen but 4 or 5 times I'm tired of the service but pay your workers I bet if you paid them more you would see a big difference

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★ 1

If Burger King wants to force people to use their stupid app to save a few pennies on their overpriced sliders, then they need to teach their employees how to use their app too. Every time when the app doesn't work inside the store, as in more often than not, you tell the employee you have a code but it's not opening, you show them your phone, and every time their response is we don't know anything about the app and we can't honor the special unless you can make it to work and pull up the code. Um, I get it to work? I'm not the tech company that's running this app. Maybe if Burger King would fire what ever company that's running this app, and turn it over to the school for a first grade class project, I'm sure it would be a major improvement.
Here's an idea, instead of Burger King wasting their money to pay for this app, how about going back to putting your specials on the reader board outside. I'm sure you'd get a lot more customers who see a deal on the reader board as they drive by, then you do getting people to open your useless app and waste 20 minutes navigating through the app to see if there's a special or not.
Oh, and as one other reviewer mentioned, get new pickles. the pickles you are using now are disgusting, and destroy the taste of the burger!

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★ 4

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★ 5

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★ 3

Placed my order 15 minutes before they close got there as 11 rolled around and they said they didn’t make it. They didn’t ask my name, didn’t ask for a code or what was on it. I was pretty upset but I understand it’s been a busy day. I hope it’s easier to get to my order next time i come through

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★ 5

Love getting my lunch here, the staff is polite. Don’t have to wait in the drive thru too long despite the lines they get. They do their best & deliver good food.

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★ 1

The pickles taste like shit, remove them and get something edible.

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★ 1

How long is the wait in line supposed to take? I'm sitting here for 20 minutes ites now and haven't moved... yup, forget this place im going to McDonalds ..

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★ 4

Hubby's burger semi cold floors in the dining area looked clean most tables were clean

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★ 1

Super delayed service more than 20 minutes for no reason taking orders from people who arrived later and the workers got upset because you ordered your food but to pay if they immediately tell you it's 12.45 dollars.

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★ 2

Burger king isn't what it was. Whoppers are just a mess and half the time if you do customize your Burger, you don't get what you ask for. Has to be the lowest fast food business in the area.

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★ 1

Slow service high prices

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★ 1

Been waiting over 17 minutes. For a 7$ trio meal and onion rings. Now can you please tell me why? When I know you have all of it at fry station. With at least a. Hold time of 1 hour for chicken fries. Can see u just pull fries and ring.

Why? Out side of the guy with the broke. Arm walking around aimlessly and not doing his job.or paying attention to the screen.
And no manager giving direction or expediting.

Place gets worse every time I visit!!

No where I will not be coming back to againfor a long while!! Order at 6:02 pm received food at 6:25

Very bad service. And this is the second time I’ve come in the past two months to have the same type of service and the same guy on the fryers.. And honestly, holding up the rest of the staff

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★ 4

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★ 3

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★ 5

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★ 3

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★ 4

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★ 5

Fast paced friendly environment, food was great.

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★ 1

Got there around lunch time.It was pretty busy so I figured I'd get a fresh hamburger.. NOT!!! I DON'T UNDERSTAND HOW THERE COULD BE A WINE AROUND THE BUILDING FOR THE DRIVE THROUGH.I GO INSIDE AN ORDINARY BURGER AND THE BUN IS DRIED UP AND THE HAMBURGER PATTY TASTED LIKE IT WAS MADE 3 HOURS AGO OR MAYBE EVEN YESTERDAY. WHAT A COMPLETE FAILURE THIS RESTAURANT IS.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 3

I can only comment on the egg and cheese breakfast sandwiches. They're not bad and available until 10:30am. You can get it on a biscuit or a croissant. The biscuit is preferred.
Otherwise it's pretty much burgers and deep fried sides

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★ 3

I wish they would be consistent with the food quality, i stayed away for a while from burger king, and then I went and it worked.Was awesome, and then when I went back and ordered the same food, it wasn't even close to how it was last time, so it's hit or miss with this one, or the employees think they have their own style instead of the burger king standards.I don't know what it is, but I can't spend thirty dollars a visit for something I don't like anymore,thank you

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★ 5

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★ 4

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★ 4

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★ 2

I asked for light ketchup and they put heavy ketchup on. It took a long time to get my food. I've had both good and bad experiences at this location.

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★ 4

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★ 5

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★ 5

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★ 5

Food was great! Peaple working there were friendly. wait time was a little long and it seemed like they weren't organized with orders.

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★ 1

It's the new Taco Bell yall. Waited an hour for my order. When I asked for an update, the employee disappeared and didn't return. Gave up and requested a refund through the app.

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★ 5

I like my junk food

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★ 5

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★ 3

the wait was so long that my food got cold, all i ask is for fresh fast food

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

Out of biscuits

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★ 5

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★ 5

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★ 2

I ordered an orange soda and received a orange juice. It costs extra to get a soda. My hash-browns were cold. Very disappointed. The sandwich was delicious!

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★ 4

Whopper Wednesdays! $3.00 Whoppers! Awesome!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 4

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★ 3

Food was very good very hot and chripy fries 🍟

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★ 5

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★ 5

Courteous service

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★ 3

I mean it's fast food

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★ 4

New candied bacon whopper is fabulous. Fries still can"t beat Mcdonalds'.

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★ 5

One of the best!

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★ 5

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★ 1

You call this fast food?
This is quite possibly the slowest fast food place you've ever been to. If you're in a hurry, you definitely don't want to stop here.

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★ 5

Great food and fast lunch service.

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★ 4

Our order was wrong. It was corrected upon being notified about it.

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★ 5

Everything was good, polite employees.

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★ 3

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★ 3

How is it possible to be out of cheesey tots every day?

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★ 3

Literally waiting in line 20 munuted to get a coke and jr. Whopper. Complete lack of management! Couldn't drive off, as I was blocked by other cars in line.

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★ 3

Great quick bite.

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★ 1

Ordered food via the app was told when I got to the window to pick up my food that they didn't have stuff. They couldn't even tell me over the drive through speaker. Then notice that I am double charged everyone. Please check to make sure that they are not ripping you off in double charging you as well as the store dony care and won't do anything about it

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★ 4

Fast service and quality is good.

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★ 4

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★ 5

Understand this is not a review of this location, but their product. That Royal chicken wrap was fire. The fact that they have failed to advertise it more astounds me. I haven't liked BKs chicken since the Chicken King, but this was fire. If McDonald's doesn't bring back the chicken wrap with upgrades it's over

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★ 3

Use to be good, has gone down hill over the years. Some of the worst customer service in town.

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★ 4

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★ 5

I like to have Burger from Burger King from time to time it really taste like the one you made with charcoal but this time everything was cold and the service was terrible, I was waiting in line for about half hour.I was really mad and my wife

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★ 5

La mejor hamburguesa

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★ 1

Employees failed to deliver information about meals and make you pay for a meal before letting you know that they are temporarily out of it and they suggest a fry to replace it kids meals are out of toys and failed to tell you but they still charge you full price

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★ 5

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★ 5

I like the fact the beef patties are lean by grilling to allow the fat to drop off. Plus, "Upside" app offers cash back on total orders.

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★ 5

Love there food things have a great menu don't eat anywhere else never grease just love the place need one in two rivers

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★ 4

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★ 1

Somehow they lost my online order between the ordering board and the window. It took 15 minutes to get that far and the "manager" colby was a jackass to both the lady working drive through and me. Apparently there isnt anyone to contact about issues besides colby. What a joke

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★ 1

👎👎👎👎

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★ 3

I love this place but I don't see it lasting much longer in Manitowoc if they don't introduce something new and/or bring back a promotional deal

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★ 5

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★ 1

Dirty tables,had to clean off to eat..very slow over 9min to get food. Than to top it off my burger was cold. Not good....🤢🤢

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★ 3

Need help keeping the drive thru food hot so if your taking it home it'll be hot to eat.

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★ 3

It wasn't bad they forgot my order sitting there for quite awhile. Got my order to go even went inside and they were not busy.

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★ 5

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★ 4

Impossible burger 🍔

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★ 5

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★ 4

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★ 5

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★ 5

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★ 2

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★ 3

Not impressed

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★ 4

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★ 1

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★ 5

Best Burger King I’ve been to in a long time! The food was fresh, the order was correct, the dining room was clean. The workers seem like they take pride in their restaurant. The man at the counter (Kobie-sorry if I misspelled)was kind and friendly. All of the tables had crowns on them for the kids and all of the tables are clean and being wiped down immediately after people leave (thanks to Amy!). Will definitely come back here! Keep up the good work! 👌

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★ 5

We had a coupon and I fed the twins lunch for under $5.00

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★ 5

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★ 5

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★ 2

The cashier didn't say one word to me. He never told me what I was being charged for, and I'm pretty sure charged me the wrong amount, then gave me the wrong food. When I told him it wasn't the right food I then I had to wait 5 more minutes at the window to get my food.

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★ 5

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★ 1

The one in manitowac is absolutely horrible ...unsanitary..people are rude...no one has proper hygiene according to state code...its just bad

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★ 5

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★ 5

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★ 5

great service, ladies very nice

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★ 5

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★ 4

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★ 2

Not like it was.
Whopper Wednesday needs to come batch

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★ 4

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★ 5

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★ 4

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★ 3

Not impressed with staff, they need education on customer service. Maybe try being friendly, at least pretend you like your job.

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★ 2

Service slow, orders all wrong asked for sauces missing.

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★ 1

Closed for good not going to reopen

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★ 1

$29 for a couple burgers, sides and milkshakes and the burgers as small as sliders. I get the downsizing think but WOW,:they don't even try and make it look. New marketing strategies or something guys

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★ 5

I was in the drive thru and couldn't find my debit card. I was scrambling to find it to pay. I heard a young lady named Courtney Miller who said she'd "take care of it". The drive thru lady repeated it to me then. Courtney Miller a complete stranger and an employee in Manitowoc Burger King had paid for my meal! It just goes to should you that there is great ppl still out there!

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★ 1

Terrible..but they r closing this store so that takes care of that

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★ 1

The food was overpriced and okay at best the restaurant was disgustingly dirty. Say at least 8 employees 3 we're kind of working at best one was using the bathroom for 20 minutes not one looked even remotely professional both my fiancee and I have managed Burger King restaurants and we were disgusted with what we witnessed.

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★ 3

Every thing was right

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★ 4

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★ 1

I waited 20 minutes for my food, they need to work on there timing:( 👎🏾

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★ 1

Very trash stupidly long wait for food very mad and food very cold

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★ 4

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★ 1

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★ 1

Worst fast food place in Manitowoc. It's very unorganized and handful of employees just standing around looking like zombies. No personality. These people truly hate their job. I was at the drive through, employee said one minute please. Sat there for over ten minutes. No one was eating inside and only one other car at the drive through.

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★ 4

It's a standard fast food experience.

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★ 1

Was vomiting and had diarrhea after eating here was the second time I've had Burger King that this happened will no longer eat at any franchise of theirs.

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★ 3

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★ 4

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★ 5

Good food and service

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★ 5

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★ 3

Food was typical, employees were friendly. Lower rating since their app wasn't working.

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★ 3

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★ 5

Always good food & service!

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★ 5

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★ 5

Love there food, employees are awesome.

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★ 4

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★ 5

Great employees, and great food.

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★ 3

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★ 4

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★ 2

I work as a delivery driver and the orders are never ready when I arrive

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★ 4

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★ 1

They forgot one of my sandwiches that I ordered. I didn't know until I got home. I went back and got my sandwich. I would not give me anything extra for the inconvenience like other restaurants do. I won't go back.

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★ 2

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★ 1

I highly suggest you don’t order online. I did for $30.93 and my order never arrived. I’ve called the store several times to ask for a refund. I was told that they don’t have my money and I need to call DoorDash. I explained to them that I already called DoorDash and they told me that since my card was charged by Burger King Manitowoc, WI, they would be the ones who need to refund. They just keep insisting that they don’t have the money even though my credit card statement shows clear as day that the money was paid to them. The shift ma share Caden was extremely rude to me and wouldn’t even attempt to look up the transaction or order number and would t even look at my credit card statement. Unless you want to pay for food that you may not get and is impossible to refunded for once it’s not recieved then just go to McDonald’s instead

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★ 2

Very unorganized. Drive through is slow. Employees don’t seem to care. Food isn’t filling. Taste of food is good. Inside is usually never open.

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★ 2

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★ 1

I ordered a bacon king and got a whopper

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★ 5

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★ 2

I just want to start off by saying I really do not ever write reviews its not my thing but I think I might this time just to better help future stuff! To start off with my fiancé and I waited in line for about 15 minutes waiting to have our order taken And I understand the whole under stuff situation that all of America is having to deal with but my god the worker helped 4 other customer in the other line while we waited! After we where finally able to order and got to the window the casher charged us for the wrong order!! Thankfully the other worker caught it before we drove off and refunded us part of my order was chicken nuggets I am not picky at all when it comes to chicken nuggets because its freaking chicken but the chicken nuggets where hard like if you leave chips out for to long🤮 the staffing was nice but I am very upset with the food and how fast My order was taken

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★ 5

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★ 4

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★ 2

Slow service, got STUCK in the drive thru for 15 minutes. Sat at the menu board for another 5 without a single acknowledgement.

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★ 5

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★ 5

Good price good lunch

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★ 5

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★ 5

Great Whoopers indoor dining now open yasaaaaaaa!!

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★ 5

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★ 4

Just went through the Drive thru, the young lady and young gentleman working tonight had phenomenal customer service skills, keep up the good work from a appreciative customer 💕.

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★ 2

Ok food. NO ICE, WARM SODA, YUCKY

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★ 2

Missing stuff from my order more than twice, soda tasted like seltzer water but other than that food was good

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★ 3

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★ 5

New location and store is nice.

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★ 5

best burger king service out! Great employees! Great fast food! Xavier made the order easy n smooth as well as the in person contact at the window! 5 out of 5 stars!

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★ 4

Food was great. Order was correct. But I had a very hard time understanding the young man at the window.

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★ 5

Son hamburguesas nada nuevo ni especial. Pero el lugar esta limpio y te atienden muy amablemente

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★ 4

Ha ha not bad tho got are order wrong but took a lil but not bad the cashier was lowkey a cutie 😅

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★ 3

Foods alright

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★ 3

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★ 1

Food was nasty

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★ 5

Manitowoc has a great store. The customer service experience was wonderful and the food was fresh. They also followed all PPE guidelines. Milwaukee on the other hand, NEVER go to the on on MLK and Locust! They prepare food with no gloves, I saw one girl literally coughing all over the food, no mask and didn't cover her cough! Absolutely disgusting!

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★ 3

Allow extra time. Super slow

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

Why everyone gotta look so sad? Very friendly though.

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★ 4

Asked for no pickles on two separate occasions. Got pickles anyway. I'm allergic.

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★ 1

Was in line at 1024am. Two other cars in front. When I get in front at 1031 to order after they take my order the manager says I can't get the french toast stick meal. Even though I was here way prior. Bad customer service. Lazy workers

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★ 1

They forgot stuff in the order 3 times terrible service.

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★ 5

Love their chicken fries and spicy nuggets

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★ 5

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★ 2

Service was super slow food was cold and had unorder food mixed in part of my order was fries and had onion rings mixed in and all I could taste was the onion taste on my fries

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★ 3

Hit or miss on the quality of food

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★ 1

This is not about the Calumet Avenue store. It's about the HORRID customer service corporate has not provided. On May 3rd of this year I ordered $20 worth of food from the website for delivery. Never got it. I called the store and they had no record of the order. The next day I was charged the full amount and sent a receipt.. The charge mentioned "Racine" , nowhere hear me. After half a dozen phone calls to the corporate customers service number and numerous email exchanges I got nothing. Every time they said a refund would be coming in 7-10 business days>. They lie.

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★ 5

The food was hot and fresh. Very pleased. Just wish they had dine in.

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★ 5

Great breakfast sandwich bacon and egg on a biscuit good coffee also

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★ 1

Burnt food wet dirty floors to many employees playing around nasty as it gets terrible

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★ 5

Very clean and covid preparedness. Food was hot and fresh with quick service.

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★ 1

I was fired for money missing after I clocked out ..District manager was checcin for weight instead of being able to count

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★ 1

Stood at the counter for ten minutes and nobody could even take my order. Terrible staffing!!! Absolute joke!!!

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★ 5

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★ 5

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★ 1

Slowest drive thru of my life lol.. If I wasnt trapped in the drive thru I would have left. 15 minites in the drive thru. Mcdonald's is ALWAYS faster and 3X as busy!

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★ 5

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★ 5

Very good. My food was right, which now days is rare

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