★ 5

I have always received very fresh food here.

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★ 4

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★ 1

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★ 5

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★ 4

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★ 5

Excellent customer service!

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★ 1

We ordered 2 large coffees and 2 cheese burgers at 10:38 we didn't get our order until 11:15. I ordered my cheese burgers without mustard. It had a lot of mustard 🤢

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

Not a ton of people in the restaurant, service was nice, and probably the best prepared burger I’ve had from this chain so far

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★ 4

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★ 5

Always a great bacon burger here!

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★ 1

They do not care what you order. They just make what they think you might want, and expect you not to complain after you paid for what you ordered.

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★ 5

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★ 5

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★ 2

Ordered chicken strips, nuggets, 2 fries, and 2 large pops. Pop machine out of order by tables was broken. Never received our pop and waited 40 minutes and no food. I went up to the counter and asked about the food. Others received some food after our order when I went up they had been trying to fill order numbers 16 and up. We were number 12. My guess was our order was deleted and missed. Many were getting wrong orders. I asked for a refund. We were there almost an hour without receiving food, drinks, and getting a refund. We left and went to Culver's. It was 8 min for food there. This is in Platteville. Burger King looked short handed and they were trying but had a hard time keeping up.

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★ 3

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★ 2

We came here to get some food we only ordered two meals. We waited about 20 mins until we decided to leave without our food due to how long they were taking. We came back an hour later only we were in line for food we still waited over 10 mins for our food. When we asked if the guy was ready to take our order he told us his was catching up on lobby work he said this with sass. We pulled forward whole time this guy was talking on the phone to someone. This was just unbelievable. It’s called fast food for a reason. I understand we all have those days but waited 10-20 mins TWICE come on now do better.

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★ 5

This is a good one … employees are on top of hot food clean location and pretty good value .

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★ 5

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★ 4

Great new management, clean, good service, fresh food

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★ 1

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★ 5

Flame grill burgers better than most fast foods love to get food here. Check out rewards app

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★ 4

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★ 5

Jonathan was super nice and took our order happily. Got in line 30 seconds before they closed.. not realizing that. We were still treated very very well. Very good to have good customer service. Top marks. Thank you!

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★ 1

Wow waited 25 minutes and got no food left us I. Kine while they took new customer after new customer went inside as the counter made one sale in 20 more minutes as lady figured out how to type in for one burger.. really 40 minutes no food had togo back yo work.

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★ 4

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★ 5

Very good

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★ 5

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★ 4

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★ 1

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★ 4

They were pretty busy in the drive thru, so I understand the tables were in need of a wipe down. We ate inside we asked for things to be taken off our burgers and they did perfect. Food was warm and good. Young man at the counter was very nice and efficient. I wish I got his name because he definitely deserves a shout out!

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★ 5

G.M. Apparently is doing something right as the food quality and customer care has increased 10 fold from last time I was there in February. And sometimes, we have a small wait but the staff is so friendly they will chat with us while we wait and tell a funny joke or ensure us that we will be taken care of very soon. Well, worth the wait when there is one!

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★ 1

The lobby is closed. They apparently can't hire people to in work for them. So we opted to eat elsewhere so we didn't have to eat in the car. (Which the people at Burger King didn't understand....)

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★ 1

After running late on 10/14/2024 from a Dr appointment I decided to stop at Burger King to far a early supper for me and my family..we live ragout 4 miles from Bk.and as soon as we gott home we decided to while still warm…I don’t know if it was new workers or what,as soon as everyone bit into the whooper we all realized the buns weren’t as soft as normal,and after looking closer there wasn’t ANY mayo on any of the 4 burgers..everyone ate what they could,,not around the still edges……I will from now on…if I’m going to spend $30.00 on 4 burgers go elsewhere.I’ve heard this place had really goose down hill now I know why…what a waste of $30.00…

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★ 4

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★ 5

Good customer service new gm was the right move

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★ 1

Ordered from here using DoorDash, and when the order was delivered my Dr. Pepper was missing. When I called the location they literally offered me next to nothing and, of course, tried to pass the buck onto DoorDash. I wouldn't be posting something as trivial as a missing Dr. Pepper, but this is the third order of mine that this Burger King location has screwed up on. Turns out, third time wasn't a charm.

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★ 5

Haven't been here in awhile and just went for lunch. Had some guy working there who did my whole order and he was excellent. Nice, respectful, and knowledgeable, don't see that too much in food service now so it was a pleasant surprise. He was manager or assistant manager I saw on his shirt (well deserved by the looks of it), the owner of this location should do whatever it takes to keep him there. Guy should be making at least $30/hr

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★ 5

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★ 5

Never thought I'd say this about a fast food place, but I was surprised with the service! Great customer service, very clean as well.

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★ 1

Slow as hell

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★ 5

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★ 1

3 People in line and took me 20 minutes to get my order and it was still wrong. They didn’t know how to run the breakfast shift or what a double croissant was suppose to have on it even though it’s a main breakfast item. Avoid this place at all cost have never heard one good thing about it but gave them a try anyways.

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★ 5

I love this burgerking go there often such great food and the workers there are top notch

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★ 2

27 minute wait for 2 orders and not another customer in the place. 27 mins. drive thru car sat there the whole time too!

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★ 5

This place has one of the hardest working staff I have encountered. They do a great job, and I'm sure underpaid for the effort they do to service their customers. I have found that 3 employees are usually on duty, and they make every effort to get orders out as fast as the three can do, usually getting scolded by patrons expecting faster service. This staff works as best they can with what they have. I like Burger King better than McDonald’s so I don't mind the wait. But you can't find a group who work as hard as they do.

I will return and I don't mind the slight delay. You are doing the best you can.

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★ 5

Enjoy coming to this location when on the road. Great staff with fresh food.

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★ 2

2nd time order screwed up. last time i went in and ordered biscuit from value menu, she charged full price. had to call manager to fix.
Today went thru the drive thru, ordered a sausage egg biscuit, no cheese. got home and had a sausage biscuit with 2 cheese on it. No egg. Very annoying, I don't think the counter lady speaks much english!!

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★ 4

It's burger King, good hamburger, decent service

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★ 3

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★ 4

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★ 4

The food is alright but apparently they are needing more help because of the wait time for the food.

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★ 2

Everything was outstanding except for just how long it took to get my mobile order...
I only ordered a plain whopper, fry and drink and I sat outside for 7 minutes...

Update: came back and waited twice as long. Literally the slowest fast joint I have ever been too.

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★ 4

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★ 5

Great food, great location!

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★ 1

Have ordered food a handful of times and constantly the order is wrong when I look in the bag. Hands down the worst fast food restaurant in Platteville.

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★ 5

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★ 5

Great service and great food, employees were very friendly and helpful.

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★ 5

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★ 5

Love Burger King. And this is a good instance of a Burger King. Impossible Whopper with Cheese, yo!

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★ 1

The person at the drive thru you can't understand them. You don't get a receipt if you pay with debit. You don't get what you order. You get over charged. The manager is arrogant. We won't be back!!!!

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★ 3

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★ 2

The food is ok. The thing that gets me is that I drive to the drive thru and no one answers, or they say, “we’ll be with you shortly” and shortly turns into 20 minutes or more. They’d messed up my order a few times. But, the restaurant itself is clean and nice looking. The service can be better.

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★ 5

Love the Whopper!

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★ 1

Dont go here

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★ 5

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★ 1

Went there tonight at 7:45pm and got told through the speaker that they were closed. However, everywhere I look it says they close at 10🤨

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★ 5

I've always had good experiences at Platteville BK. They've got their stuff together right now!

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★ 3

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★ 5

Clean facility, not too busy so we got our food quickly.

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★ 5

Food has gotten a 100 times better since Laguam started working for them. Food is constantly hot & fresh. We quit going because the food was always cold and fried tasted burnt but thought we give a try once we found out how good the food has gotten. So happy we did.

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★ 1

Worst place ive ever eaten in my life the girl taking orders obviously needs hearing aids

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★ 1

Didn't get to even order. After standing there for 10 minutes, Manager walked by 3 times and never even acknowledged us. An employee asked her a question, she rolled her eyes and never answered him. Won't be back

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★ 1

Got the 2 meals for $5.99 our fries were lukewarm at best our mozzarella sticks were cold my boyfriends chicken sandwich was harder than a rock in the middle. There were at least 3 workers and they were deader than a door nail there’s no reason our food should’ve been lukewarm.

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★ 3

What happened to the whopper??

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★ 5

Some major changes happened here recently. After reading online that this place may have turned a corner away from its poor reputation, we gave it another try- and very glad we did. Only 3-4 mins through the drive thru on a Friday night and received very fresh, delicious food. Great job to whoever is implementing changes here to make it a satisfactory place to get a quick meal.

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★ 4

Pretty great location. Platteville is really expanding and growing these past few years. Burger King isn't usually very busy. There's plenty of parking. This is a great, cheap place to bring your kids and family. Very clean and well taken care of.

Downside: EVERY time I go, they have messed up my order in one way or another. I could forgive once or twice. But this is literally every single time I go.

The people that work here know very little about their job or their product. They are a bunch of under educated college kids working their first job. Give them a break here and there. Don't harass them through the drive thru and cuss at them at the counter.

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★ 5

Fast service, and food is on par.

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★ 5

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★ 5

Nice, clean, comfortable dining. Food came fast and hot. Was nervous when Google maps listed not open for dine in but was glad when it was open because I really wanted to sit and eat and not take on road.

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★ 2

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★ 3

Food was ok. I think they had to go catch my fish and the cow.

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★ 1

Will only go there if they get vanilla surge

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★ 1

Cold food and long wait...I was the only person there and ended up with an over priced, under quality un-edible, frozen sandwich.

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★ 1

Waited about ten minutes in the drive thru before a worker came out and said it would be a 30 minute wait. She was the only employee in the building at the time. The manager ran an “errand” to the bank on a Sunday. It was mid afternoon. We left and went somewhere else to eat.

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★ 5

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★ 1

I would give no stars if I could waited 15 minutes for 2 burgers and nuggets

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★ 1

They can't get shi right over there in platteville always messing someone order up person I was on the phone with was rude very disgusting! Can't stand them need too stop doing business! Cause ya can't do it right

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★ 4

Was told the entire store was out of ketchup. How can a place that serves burgers and fries not have ketchup!!

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★ 4

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★ 5

Good food, good service, clean.

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★ 1

Went in today as a doordash delivery driver. Staff took 10 minutes to acknowledge I was there then put in the order for my customer. Observed a guy washing dishes dropping them on the floor and putting them on a drying area without rewashing after they were on the floor. Then told broiler wasn't working right and would be even longer for food. Worst service, staff and food in Platteville.

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★ 3

Platteville location lacks in many areas which is why we are sure that McDonald's is wrapped and Burger King is not. Extremely slow and not kind staff.

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★ 5

Nice place to eat

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★ 5

It's good.

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★ 1

Service, Food, And staff have went WAY down hill. NEVER open!

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★ 5

I like that Aron guy he works hard lol

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★ 3

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★ 1

Be sure to have 30-45 minutes set aside to wait in the drive through. Even with nobody in line, takes over a half an hour to get your food. Staff here are very short with you when you do eventually get your food. Don’t expect to be treated very well or with any respect. Try to avoid coming to this location, the McDonald’s across the street has much better service and that’s saying something…

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★ 5

Good eating

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★ 2

Not body shaming anyone but every time the older plus size lady is working drive through at lunchtime, she is rude and my order always comes out wrong. Today I asked for easy condiments on my whopper and she asked me what that meant smh, then proceeded to give me a burger soaked in ketchup and mayo. I 2anted know tomatoes and lucky for me they only left the seeds when they picked them off the burger. Like I said it's only when this particular lady is working.

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★ 1

@7:40 pm I drove my crew to BK and they all (5 guys) went in. All of a sudden they were coming back out with an employee behind them locking the doors. They said that they had to go through the drive- thru to order. Why was the door unlocked and why did they have to order on foot in the drove thru which closed at 8:00 pm according to their sign on the door

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★ 1

Truckers: This Location is drive through only as of 4/21/22. Either they are short staffed or still scared of the rona. This just proves that everyone in Wisconsin is stuck 2 years behind everyone else :)

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★ 1

If i could rate this a zero i would. I ordered off the burger king app on 2 seperate ocasions in the two weeks. Both times i payed online and used my reward points only to go thru the drivethur and be told they are closed and told they canceled my order only to find out they didn't cancel my order. They took my money and my reward points. That's two times this has happened. They've stole $60 from me in two weeks. Im never eating at a burger King again

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★ 2

Food typical extremely understaffed 20-40 minutes wait time in drive through worse during peak hours

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★ 1

I went to Platteville Burger King at 4:30 in the afternoon and they were closed. Same thing last Friday

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★ 1

Went there at 530pm on a Saturday night and it was closed

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★ 5

Good food

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★ 2

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★ 2

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★ 5

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★ 3

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★ 5

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★ 1

Not happy sit there forever waiting in drive thru

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★ 1

Will not accept $50 bills. What a joke. Last I checked, it's American currency. Will never eat there again.

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★ 1

Breakfast was terrible. No biscuits, not enough eggs to complete our order so gave us a hash brown in place of a croissant sandwich with no refund of the difference. Hash browns were very old & cold. Also no receipt.

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★ 1

4th time I've come to this location and they never have their chicken sandwiches and or they only accept cash. They never have what they advertise on their signs. Very disappointing!!!!!!!!!!! This is the time I ever come to this location.

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★ 1

Poor service , lobby closed , at least 2 employees inside and other smoking outside ,more than 15 minutes waiting outside on cold weather , very disappointed ☹️

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★ 1

If you go through the drive thru expect to wait at least 45 minutes for your food even if nobody is in front of you, and there’s about a 10% they’ll get your order correct.

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★ 3

Waited Almost 10 minutes for a burger and fries in the drive thru, was the only one in line at the time. Very slopped together sandwich and fries were half full.

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★ 1

The whopper Jr's are as small as the white castle burgers long wait time from reading other reviews won't go there again...

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★ 5

I visit several locations during my 4 hour drives.
This location in Crystal Lake , Il has friendly staff that go beyond being burger restaurant employees by answering local questions and offering to help with mobile app questions !!! Much nicer than some locations .

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★ 5

That store hurting so badly need more body's for the floor.. the DM doesn't really reach out to help out the store in Platteville.. The GM such a nice person you can tell she really trying to bust her butt.. I love my whoppers ..that GM is at the store alot I think she lives there give her a raise or help her find more to build her team. Help find people that are nice want too work.. seen big improvement sence the new GM took over have too say. There things too improve but like any job that for sure. Hope this reach's some one that cares for there employees .. That store could use help and support. Thank you Burger King for all the good food hope you find more help and support.

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★ 2

Slow service in drive thu

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★ 1

Need to reopen the dining room. Anyone who drives a big truck or pulls a trailer behind a vehicle can't use the drive up. They are just loosing business by only having drive up service only. My last order I was not happy with at all. Just like Joe Pesci says in Leathal Weapon, you always get F'd at the drive through. Especially this one. Fries were cold and burger was wrong. Soposed to get a bacon king combo, got a whopper instead. Glad I screwed out of what I really wanted. Can't go inside to talk to anyone ! Didn't realize until I got home. Wasn't about to drive back and talk to a drive up speaker and wait in line again for their mix up.

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★ 1

Fries weren’t cooked, jalapeño poppers were over cooked! Disgusting and will NEVER go there again

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★ 5

Food was good.

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★ 5

Food good

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★ 5

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★ 3

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★ 5

Muy rico todo y de buen tamaño

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★ 2

OK food. Unpleasant server.

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★ 1

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★ 1

Terrible service, will not go back to this Burger King.

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★ 3

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★ 1

I love Burger King. It’s my favorite place to go for fast food, but when I went Through the drive-through today at 2 PM they asked me to wait just a moment. So I did. I figured it wouldn’t be long because I was the only car in the drive-through. So I waited, and I waited, and I waited and then I went to McDonald’s

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★ 5

Food was fresh and hot and delicious impossible burger!!

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★ 5

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★ 5

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★ 2

Exhaustingly slow drive thru service. Save your time and go to McDonald’s instead. And the lady was really rude. 10:49 am.

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★ 1

Tried calling them to let them know to check food before giving to other people, no answer. So here ya go. Mold not just on the outside but inside. Just ridiculous. Bought at 0925 today.

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★ 1

Wanted a spicy chking was told the chicken station was done for the day at 7:20. They now close at 8 pm. Got the big king and waited 13 minutes.....I was the only one there...:(

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★ 5

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★ 4

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★ 3

Good Burgers.

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★ 1

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★ 1

Slow. 3 cars in 20 minutes

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★ 1

Still waiting in the drive through for a bottle of water…. It’s been about 10 minutes

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★ 2

Excellent taste but last two times food is cold. Breakfast sandwich eggs were room temperature. Potato rounds were cold.. Only thing warm was coffee. Very disappointing.

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★ 1

No receipt to call on this order that they messed up. No sauce- which we specifically asked for 2 times- once at the counter. Chicken fries that looked like they were 2 days old. Can’t eat them. Complete waste of money. Disappointed!

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★ 1

Went through the drive thru for two croissants for breakfast. They had me wait 5 or so minutes as more people rolled up to the other order lane and the lady proceeds to start taking the other lanes order first after she gets done arguing with another customer which I could hear over her mic.
Kinda annoyed me so I left. Their croissants always come out cold when they’re busy anyway so I wasn’t feeling it at that point. Poor multitasking and customer service skills.

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★ 5

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★ 1

Terribly slow and food tasted cold & stale

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★ 1

Everytime I try to come here for supper they always say they are closed they need to go back to there regular hours and stop being lazy

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★ 2

Ordered 4 double bacon croissants sandwiches. Had to wait 5-10 minutes for the order. Found that they only gave us singles, the croissants were super dry and the sandwiches were cold. We were on the road so there was no time to get this fixed.

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★ 5

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★ 1

Ordered 2 chicken sandwiches with extra mayo. There was barely any mayo on either and the buns were hard. Like they had been sitting for awhile.

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★ 4

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★ 4

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★ 1

If I could give this a negative
Star I would... actually I'd give it a negative 2. The lady here is worthless
Did I mention she is the manager?? Rebecca is her name. She is such a batch. Her staff is just ss bad too
Then on top of that, they're slow as hell
Ugh

⁰

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★ 4

It's Burger King!

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★ 1

Forgot half my order

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★ 3

The sourdough king was just ok, they obviously cannot toast bread properly!

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★ 5

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★ 5

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★ 1

If you want good service then don't go here. My husband and I were treated so rudely by both the lady working the drive thru and the manager herself. When I told the manager how we felt being treated rudely she didn't even apologize she just said there was a misunderstanding. Sorry, but a misunderstanding doesn't mean you treat your customers rudely. While arguing with her over this she basically told us "I'm not forcing you to come here." Also, to make matters worse the order wasn't even done correctly. So save yourself some trouble and just go across the street to McDonald's or anywhere else.

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★ 1

Very rude staff! The manager literally told me and my wife to not come back after i politely told them i’m not satisfied lol how are they still in business if they tell unsatisfied customers not to come back.
Manager is not capable of having a simple conversation with a customer this place is pathetic! stay away!

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★ 2

Place has become hit or miss, service is meh at best

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★ 5

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★ 3

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★ 1

I wish I could give negative star's. Waited in line for 15 minutes we just wanted a whopper meal and 6 cheese sticks. When we finally got to the window the Employee asked 3 different times what we ordered in the first 5 minutes no big deal but then 10 more minutes went but the same Employee opens the window and asked why we were still in line? Then we got a bag of food and the only thing in is was 3 cheese sticks and a cold whopper no fries drink and wrong number of cheese sticks. Luckily we hadn't left when they came back we had them get us the correct food but it was all cold a inedible. I'm not sure what was wrong with those cheese sticks but they smelt like the inside of my moms septic tank. This is the first and last time I have eaten at a Burger King.

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★ 5

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★ 1

It's 545pm and they are closed. I have had nothing but issues with this burger king. I have no clue how they are opened. Their customer service is horrible. They need to replace it with a Wendy's or arby's idk be happy and I use to love burger king too. ☹️☹️

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★ 4

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★ 1

Home of the misfits. Sat in drive through for 10 minutes no one moving. Two cars drove off. I pulled up and was told be right with you. 5 minutes later i drove off. Across the street which was much busier in and out before the car in front of me at burger king still in line. Needs fixed or wont be open long.

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★ 1

Horrible service always have to pull ahead even tho there is nobody behind me then it takes 15 20 minutes just to get my food. And the staff is rude af

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★ 1

Went through drive thru sat in drive through for at least 10mins no car moving.Finally 2 cars ahead of us drove off.We get up to order & nobody spoke sayn 'be right with you"or anything.Called manager was rude said "well we're busy"no apologies"ended up leaving went to busiest fast food n town & got n & out faster & cars at drive thru burger King still there!

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★ 4

Better than McDonald's

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★ 1

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★ 1

Went in to be told blantently that she wont acknowledge me because I came in and her drive thru was busy. Then proceeded to say to me that coming in want going to get me anything quickly anyways in a horrid attitude. I understand your busy you angry old hag, I wanted to get out and stretch from driving.
Didnt catch your name but you seemed to be a manager (somehow)

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★ 2

Just go somewhere else if you want your order right or complete. Foods seems to be cooked fine, sometimes stingy on special condiments like caramelized onions. Always seems to run out of something where I would have to order something else.

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★ 1

Took 15 minutes in drive thru to get cold hashbrowns and pop with little to no syrup in it within 20 minutes of the store opening for the day. When I called to complain, teh lady told me if I was that unhappy then I should just come in and apply. No apology, no reciept, nothing....will NEVER visit the Platteville, WI location again.

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★ 3

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★ 1

Sign on door says take only, went to go in to order to go but door was locked. They are loosing customers by locking door its misleading, they should put drive thru only sign then.

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★ 1

The drive-through guy was Very rude. He didn’t even tell me the total of our meal. Didn’t say a word until he told us to pull forward and then we waited for food for 20 minutes.

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★ 4

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★ 5

Love burger king. Don't get it very often

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★ 4

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★ 1

1 star too many! Thought we would give a try.....wrong thought! It is sad when bun is warmer than meat. Food was cooked long before we got there. Dry, lukewarm and tasteless. Covid 19 shut down and employee takes trash from car in front of us and doesn't change gloves. Will NEVER go again!

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★ 1

This place deserves a negative star. The drive thru is slow they had two people working they didn't give receipt. I got my sandwiches home only one sandwich had a tomato on it. I called and asked why they said because of the shortage they couldn't put tomatoes on the sandwich the person on the phone hung up on me. She thought I wanted free food that's not even what I wanted.

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★ 4

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★ 5

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★ 4

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★ 4

Pretty good!

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★ 4

Clean,good coupon deals.

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★ 3

Very slow on gettig your food

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★ 5

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