★ 1

Ordered my food in person. They forgot my fries. I called back and the phone rang for over 3 minutes and no one ever answered. Nor could I leave a message

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★ 5

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★ 3

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★ 3

Listen, please... If a customer is placing a pickup order (or for the delivery drivers too), would you STOP waiting until the customer arrives to make the fries or curds? The whole damn point of ordering ahead is so the food is ready when we arrive to pick it up. I understand that you are trying to "help" by making sure the food is hot, but if that was my main concern, I'd be dining in. If my fries get cold because I took too long to arrive, that's no one's fault but my own, and I expect that if I'm delayed - but if YOU delay me when I just want to get in and out, then I'm going to be angry. So just make ALL of the damn food as soon as the order comes in please. The next time my order isn't ready after pre-ordering 20 minutes ahead, I'm cancelling.

Also, lunch rush is every single day. Y'all need to be better prepared. If your current employees can't keep pace, then hire more...and if you're busy enough to need them, then you're making enough money to pay well enough to attract good employees in a difficulty hiring market, so don't give us the "no one wants to work" excuse - keep raising that pay until you get the right people.

Last but not least, get rid of that garbage spring mix and bring the spinach back...and stop being so stingy on the cheese - you're supposed to be better than Subway, act like it.

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★ 5

Cousins subs make the best bread,I think they are right up there with the best, times have changed,but not cousins subs!! Yummy!!

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★ 5

Cousins Subs is the best

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★ 5

Ordered delivery, 3rd party doordash delivery was hilariously awful. Delivered wingstop (wrong restaurant) to my neighbors house (wrong house), but person that answered the phone at this location was super helpful and refunded my order

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★ 5

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★ 3

Always a tasty local sandwich!
Update August 2025: ordered online without problems but waiting in line while someone else had a special sandwich made cost me nearly 30 minutes!

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★ 2

Second time my cheesesteak sub was lukewarm. What happened to the service at Cousins? Seems none of the employees like their job AT ALL. I’m a genuine person. Instead of simply ordering my meal, I felt I had to uplift the guy working to get some type of hospitality, like to not feel as if I’m irritating him by placing my small order. Then with a lil smiling chit chat (from me) he came around to actually acting humane. The fries were partial not fresh with a mix of a lot of old fries and some fresh. I didn’t appreciate that, on top of the fact the sandwich was unpleasant. It’s still in the bag and to not starve because I was still hungry, I went and got food elsewhere. A waste of money. Gave two stars because my mom sorta liked her cheese curds but they were cooked dark, almost burnt…and because the guy eventually smiled as if he had some life in him. The food was highly disappointing. Cousins has been a staple for over 30th but the service has greatly declined.

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★ 5

I love this place. Customer service is on point always

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★ 4

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★ 4

Fast service. Friendly employees. Clean restaurant.

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★ 5

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★ 2

While I typically really enjoy Cousin's Subs, my recent takeout order from the Glendale location was disappointingly subpar.

My wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.

Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.

My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.

As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.

Cousin's Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.

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★ 1

Mess up my whole order didn't have time to go back had to go to work 😡

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★ 3

Ordered for pick up at 1115 got there 1120 still had not started my order... finally got order it was wrong I said I didn't order this woman said give.me that and grabbed the bag took item that wasn't mine handed to proper customer fries where half cooked..... employees over all rude not impressed with food or customer service

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★ 2

My fries were very undercooked and I asked for my sub to be toasted, it was not. Such a disappointment and waste of money.

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★ 5

I ordered 3 subs, or I thought I did. When they called my number, there were only 2 subs. I forgot to mention the last one. The person that helped me, took my order and had my sub ready in under 2 minutes!!!

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★ 5

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★ 2

The food is good but the service is incredibly slow. Once you actually get the food it’s good, but it seemingly takes forever to get it.

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★ 1

Horrible very Horrible service. Very slow no communication. Customers walking out staff glad could care less waited 20 min for a cold sub not busy

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★ 2

Takes these people like 10 minutes to put cold meat on bread. If I have to watch one more food service person scratch their wig with gloves on I will, well, walk out.. again. Basically nasty.

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★ 2

I don't understand why my tuna sub had a tablespoon of tuna on it🤔. The service was great, however when I got home, I was disappointed. I usually go to the location in Brown Deer, I should have.

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★ 4

Update: they've gotten better about wait times in the drive-thru, and the staff in store have always been kind.

I've ordered here before for pickup, it was fine. But the drive-thru is incredibly slow and inefficient, ended up leaving before being able to put my order in. Probably should just stick to pick ups in store.

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★ 1

Poor delivery cold food unprofessional cashiers with attitude

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★ 5

Food I'd always good

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★ 3

When I place my online order, my food is continuously not made how I requested, and the bread is always hard and stale, no matter the time of the day that you place your order. I am honestly starting to think someone doesn't know how to read or ignores details and just reads the sandwich name, and that's it. Nothing else matters after that. The reason for the star rating
Food 3 star = never correct
Service 3 stars = food never correct
Atmosphere 4 stars = good location. Afternoon and evening male drive-thru cashiers have a good personality and customer service. The female manager is friendly and easy to work with and accommodating, but it's been times she made my food, and it was wrong..

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★ 4

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★ 5

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★ 1

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★ 2

service could use work

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★ 2

Ordered my sub and they forgot the mayo, the bread was soggy and the grilled onions were barely warmed through. Extremely disappointed!

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★ 5

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★ 5

Kisha was so helpful!!

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★ 5

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★ 5

Best Subs in town! If you're new intown, you must give them a try!!!

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★ 1

I’m calling the place because you guys gave me the wrong order and I want my money back? I just arrived to work with the wrong food.😡

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★ 5

I came here quite frequently on my lunch break because it is so close by. The staff are always friendly and smiling. This is my favorite location.

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★ 5

Great customer service. Good and fresh food.

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★ 1

Im replacing my previously 2 star review with this new 1 star review. They mess up my order (and I am not joking) every single time I come here. How do you mess up a ham and cheese sub with no veggies?

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★ 5

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★ 2

I drove up through the drive thru and placed my order 6:48pm on 6/19/24. Patrick B jr on the receipt. I ordered a Tuna with extra onions and provolone cheese snd asked for the bread to be gutted out. NO cheese, no extra onions and bread not gutted. It took forever and I was the only one in-line. It appears that friends more so hang out and the employee is oblivious that I’m waiting for my order. I even gave a $5 tip which pissed me off more because my order was screwed up. I called, spoke to a manager about what happened and he was silent. Never Again in my entire life would I ever go back. DONE!!

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★ 5

Good!

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★ 3

I ordered whole double ham cheese sub extra meat triple oil triple mayo extra everything else they didn't put the extra meat or extra oil or mayo on also ordered whole double Philly cheese steak extra meat extra cheese extra grilled onion and green peppers add mayo and lettuce tomatoes it hardly had no meat had to go to work so didn't have time to take back 5th time they got my order wrong

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★ 1

This was the most ridiculous experience. Extremely poor service, horrible food which I am not surprised coming out of that nasty environment. Health Department you need to go check this place out, they need to be shut down.

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★ 4

For some reason my order came thru wrong and the cashier with braids was about to argue with me, but the Mgr (Kevin) stepped in in and fixed my order. Thank you big time Kevin- that's how Mgr should be. Kevin gets 5 stars from me.

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★ 5

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★ 5

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★ 1

I have order aboit 3 times in the last month and my requested things that I was charged for and it wasn't on my subs. I ordered bacon on one sub. I ordered cucumbers on some others. If they were out of what was requested on the sub they should've said something!!! Staff at drive thru window not attentive enough, seemed to walk around like they didn't know what they were doing. I had a question and it took a couple of minutes to realize I was still at the window.

Please do better

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★ 1

I was very disappointed once I got home to relax & eat my club sub. I ordered a club sub with extra everything but lettuce on garlic Parmesan bread the sandwich was extremely dry & the bread was so hard I couldn't eat it
I've called over 4X to talk to the manager but I didn't get an answer the reason I didn't go back to return is because I live on the other side of town . I should have waited to order from Downtown on Wisconsin Ave. Very unsatisfied customer

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★ 4

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★ 1

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★ 4

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★ 5

Best sub place in the Midwest!!!

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★ 1

This location is normally amazing, but this time, I'm disappointed. I got here after my order time, and they didn't even have it printed. There were plenty of people, but it was all crazy inside. The manager looked stessed. I feel bad for her because here staff are dumb and can't think for themselves. I saw the staff on their phones instead of marking food. That is so not sanitary. No one had gloves on. I had to wait an extra 20 mins. The food was still cold, and my root bear float was flat. I'm someone who works in the food industry. I'm afraid to eat this.

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★ 1

Most useless place on DoorDash. Got 2 of my 5 items after 1 hr for subs. Call the place. They don’t answer. Luckily Jersey Mikes is opening. This place has the worst staff and service ever. My daughter won’t eat what was actually sent which was my sub

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★ 5

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★ 1

Horrible service and terrible food will not be returning

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★ 1

Terrible service. Went here specifically for a meatball sub (which I was craving because I was pregnant) and only after we ordered were we told they’re not serving any hot food. It was at least an hour before they were supposed to close. You could see multiple people inside just sitting around and did not appear to be working at all. We left. Very doubtful that they were maintaining the restaurant the way they should have and did not want to risk it.

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★ 5

Dezmond and his crew were welcoming and gave recommendations. It was our first time here and will definitely come back when we're in the area. Thank you!

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★ 5

General MGR toya took my order during a huge rush in drive thru. Order was accurate she was thorough and friendly. Assistants in the back of house were

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★ 5

Food came fast.done well.

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★ 2

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★ 2

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★ 1

Two examples of why NOT to go here:

-Ordered pick up: Went there and waited 30 minutes before they told me they were out of bread- was told it would be another 45 to bake more. Needed to call the store manager to get a refund because employee wouldn’t refund while in store.
-Got delivery and the fries were missing. Called and they said they were out of fries. Still charged me for them and employee wouldn’t give a refund. Had to call the store manager for a refund for missing food.

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★ 3

Bug in my food

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★ 5

Love Cousins. If I am going to spend money for a sandwich! Generous servings in their Subs.

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★ 4

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★ 5

The Drive through service was the way to go. The service was great. 👍

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★ 5

Great subs for less. With the employee shortage they are doing the best they can.

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★ 5

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★ 5

You get what you ordered. If you really eat Cousins then you'll appreciate that statement.

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★ 5

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★ 1

I went through the drive thru of this location May 20th of 2023…. My entire order was incorrect . Sub was super dry, fries taste as if they were drowned in grease. Service super slow. I got a large meal everything was a small! I also purchased kids meals and one of the apple sauce and drink pouches were missing! I called to let them know, someone was constantly hanging up on me…

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★ 5

They remembered me from past visits and the service and food was great.

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★ 5

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★ 3

Do yourself a favor and don't order fries or cheesecurbs. They'll tell you it'll be "2 minutes" and then 15 minutes later they're ready and your food is cold. The subs are great and I get why they want to make them right there so they're fresh but the waiting is still frustrating. Especially when I ordered for pickup at 5:30 and am still sitting here at 5:50.

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★ 5

The turkey on whole wheat, mayo, oregano, tomatoes,lettuce and onions was 🔥

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★ 4

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★ 5

This is literally the best cousins around the manager that is there At noon is the best

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★ 1

Service is beyond slow. They move like molasses in there....no motivation..no drive...no sense of purpose. I wait 30 minutes for 2 sandwiches and it wasn't even busy. The sandwiches were mad with disdain. Avoid it like cancer

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★ 5

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★ 1

They are verryyy skimpy with what they put on your sub-3 pieces of salami, 2 shreds of lettuce, like cmon. Got handed my fries and they all fell on the floor. Portion sizes are insane it's like they arent stocked and will not fill a sub up.

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★ 4

Great place

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★ 4

I personally love cousins, but the one in Glendale always gets my online order wrong. I'm a vegetarian and only expect 4 items on my sandwich but they always forget the extra mayo and never put any on at all. It's extremely frustrating because I don't realize until I get home and cousins mayo is special or something, lol. It takes better than the store. Why put specifics down online is the employees aren't even going to read them. And they are never ready when stated they are suppose to be, ever.

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★ 5

I did not go in for atmosphere, but outside was nice

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★ 5

Love ❤️ Cousins Subs

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★ 5

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★ 1

Malm zzz

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★ 5

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★ 5

No changes needed, everything is perfect as it is!!😋😋

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★ 1

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★ 4

Outstanding subs

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★ 1

Inside location close so we had to go through drive-thru. I thought it would be quick bc no customers inside and only 1 car ahead of us. I placed order and waited over 20 minutes bc employees standing around goofing off. They did my order incorrectly so I asked to speak with manager which was a waste of time. She was on her cell phone, rolled her eyes, never apologized. Until management is replaced, they will continue to have complaints. Last time I ordered and did door dash and they forgot fries.

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★ 4

This was the lunch rush hour and drive-thru was a little bit crowded. But overall experience was great.

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★ 5

Food was delicious and the people were exquisite; it was a great visit.

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★ 3

I ordered online and this time my special instructions weren't followed. I know they were short handed that day so they probably missed it. The food was still good and hit the spot. Yes I recommend them and will be going back again. Drive thru wasn't real busy and they seem to work fast.

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★ 3

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★ 3

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★ 4

Food was good! Drive thru only due to staffing shortage.

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★ 5

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★ 5

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★ 1

Came at 8:30 and doors were locked. Went to drive through and finally they asked for our order. We started to order our food and then they tell us they’re not serving any hot food, when everything we had already ordered was hot. Terrible service.

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★ 5

Since I no longer live in Wisconsin I make it a point to stop in for a meal at Cousins whenever I am in town! Absolutely delicious! How about a franchise in Florida!?! 😎

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★ 5

Had a big order and the staff was awesome! My time was 11am on Saturday and the order was ready, fresh and delicious! The young ladies working on Saturday morning was very friendly, helpful, and polite. Thank you for your awesome service!

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★ 4

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★ 2

Took 25 min for us to get our food. This is beyond unacceptable. Could have cooked the food myself in 5 min.

Deeply disappointing.

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★ 3

Service is very slow.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Worst service ever!

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★ 4

A favorite ! Generally good service and food

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★ 4

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★ 2

Went to get a sub on a Thursday at 9.30pm and it was already closed,. Suppose to be close at 10.00pm

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★ 2

Slow service and they got my order wrong! Stay away if your in a rush!

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★ 5

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★ 4

Great service, very quick. However, they were a bit skimpy on the steak for the cheese steak sub.

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★ 4

I purchased 2subs1/2club on multi grain no mayo add bacon and 1/club regular with everything but I received 2 1/2 clubs on Italian bread with extra mayo it was gross I had to give it away because I could not eat it you shouldn't offer a selection if it's not available because I usually love your sandwiches but I wished I had went to Subway.

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★ 2

Phone in order 15 minutes before I got there
Still had to wait a half hour to get one sub
Yes at lunch time
But ordered on line and there where 5 people behind the counter
Not a staffing issue

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★ 3

How long does it take for a steak and cheese w/o lettuce & tomato? I returned to window after 33 minutes and that was in late afternoon after lunch crowd. This is the second time I returned to Cousins at this location and had to return to window when and after lunch crowd had disappeared . No one in parking at time and it still took from.20 min to 45 min for
a sandwich ordered from car

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★ 1

Evening of 8/22/22, about 8:30. After waiting over 25 minutes for my food to be completed, I asked about status, and was told, by various employees, that "they weren't sure" or "they're making it now", to "it was made but they just forgot it was ready". This wasn't even a special order - a standard no special order sub and some fries. I was only offered a refund. When the manager came over, I told her that this is the second time this has happened (it happened about a month ago too), I was told "well, if I had had this happen, I wouldn't have been back". Guess what, I won't be. This is the worst Cousins I have ever been at.

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★ 1

Went through the drive thru, waited 30 minutes for them to not make my sandwich correctly.

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★ 4

Very long wait for 2 cold subs, but they were tasty

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★ 4

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★ 3

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★ 5

Responsive service, good food for what you’re paying.

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★ 1

Shay the manager needs to be let go... mafey sandwich completely wrong and ask me to come back the next day to replace it.. it 9:45pm and she didnt want to remake it... read the reciept and look at the sandwich🤦🏾‍♀️😡

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★ 5

Food was excellent, very friendly staff

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★ 5

Fresh and Friendly service...Myriah is a hard worker. Deserves a raise.

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★ 1

I ordered a cheesesteak specifically asking them to NOT put tomatoes on my sandwich because im severely allergic. I got my sandwich, came with tomatoes. I brought it back telling them i cannot eat this and could you please remake my sandwich because i have a tomato allergy. They said sorry we will remake it. 15 minutes later i get my sandwich thinking its new. I eat half the sandwich, my throat begins to swell to where i cannot breathe. I ended up going to the ER to receive emergency medication to bring my swelling down. My wife took a deeper look at the sandwich, turns out they didnt remake the sandwich they just partially tried to remove the tomatoes. The seeds were still present in the sandwich as well as the tomato juices. This almost killed me. Please do not order from this restaurant. I dont think i will ever eat sub sandwiches ever again...

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★ 3

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★ 2

They tried to make a decent sub but the sub was flat and quite dry. I ended up buy food from somewhere else, quite disappointing.

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★ 4

Great sandwiches, a short wait for a fresh sub is worth it!

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★ 3

The food was ok slow service

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★ 2

The wait is foreeeeeeeever. Locked doors, drive thru only. Insanely slow at off peak time.

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★ 1

My whole order was made incorrectly and I live about 25 minutes away and couldn't take it back. This is horrible seeing that the person who took the order had everything right on the receipt so how could you get it wrong. This was a terrible dinner that I couldn't do anything about seeing that the store was closing soon. This wasn't a small order I paid almost 50.00 to be disappointed!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My experience was great. I went later in the evening closer to closing. My sandwich was made exactly as I ordered my fries were fresh and crispy. Staff was pleasant and accommodating. Would visit again

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★ 2

The person working the front counter, messed up my order. Then the manager responded with telling the counter worker to make sure that the customer announces what they want correctly. And I had done that, we even discussed putting mushrooms on my food. Which she stated that they didn't have those anymore. So they remade my sandwich. And they just threw at it. The manager was anger and didn't fix my food right again. And the person at the counter, just let her think that I was the one who messed up my order. When in all actuality it was the counter person who keyed my order in wrong. I won't be back.

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★ 5

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★ 1

Awful food. Philly cheesesteak sandwich was mostly bread. Minimum meat the top portion was just bread. Ice cold French fries , there were old and nasty.
Over all waist of money to go there.

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★ 5

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★ 5

Great food.

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★ 5

Very tasty thank you

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★ 4

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★ 4

Great service, great sub. Only issue soda machine was out of soda.

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★ 4

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★ 5

Only cousins I go to, food always right crew always well mannered.

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★ 2

Took to long to get food about over 20 minutes and didn't give me my macaroni.

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★ 2

I just want to know what's the point of ordering online, when you have to go through the drive thru to get your food. Called no answer- 5 cars in front. Patiently waited to get a bag full of cold food.

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★ 4

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★ 5

The staff in this place is awesome! They're nice laughing. This group of young people get 5 stars from me. Keep up the good work.

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★ 5

Always the best sub and we were waited on by the corporate owner. What a wonderful lady who frequently visits the stores to stay in touch
As always great subs and service.

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★ 5

Delicious as always

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★ 5

Always polite workers. Orders correct each time. Drive thru is quick.

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★ 4

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★ 2

I ordered a 7.5 club that barely had any ham and turkey on it. It was mostly lettuce. This is the 4th time this has happened to me. The same price sub but a lot less meat.

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★ 1

This was the worst visit ever. They lost my order. The sandwiches tasted like they sat up all day. I ordered 6 subs it was a waste of money.

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★ 4

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★ 5

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★ 2

20 mins for one cold sub at least the order was right

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★ 5

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★ 5

Food was very fresh!

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★ 5

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★ 4

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★ 1

The Service Was Horrible And My Food Was Not Right

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★ 5

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★ 4

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★ 5

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★ 2

I went at night time and they made my sandwich completely wrong. I think they were rushed because it was almost time for closing. Sandwich was a disappointment.

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★ 4

In and out in a timely manner

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★ 1

Horrible drive thru only 45 min and not even take my order yet. Very poor service never will I stop at this location again. This was the 3rd time this happened at this location. Never ever again.

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★ 3

hit-or-miss miss. depends on who's working that day.. and thats sad

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★ 5

Was in the area and wanted to try the chocolate shake and it was good. The service is nice also.

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★ 5

Its clear they are understaffed. The dining room is closed. You can't call to place a takeout order. I've been there three times now under these conditions, and it's 100% crystal clear that the employees are DEDICATED to doing their best. I've always had friendly and polite interactions placing my order, they haven't made any mistakes, my food is GREAT, and the guy that drops the food off to my car has always been polite and friendly. That's got to be hard considering that a tiny crew are doing the work. GOOD JOB.

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★ 5

Nice, clean restaurant. Very friendly staff. Food was fixed exactly how I asked. Very tasty, as well.

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★ 4

Very shy/unexpirenced staff, made really good sub. Otherwise typical sub shop.

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★ 4

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★ 5

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★ 1

We ordered 1 double Philly cheese d
steak sandwich.
The steak was hard and dry as shoe leather.
The Steak Munster I ordered was the same.

I did not return them because my husband is a disabled veteran and can only be alone for a limited time.
I called the manager who proceeded to argue with and demean me.

The most Inappropriate customer service I have ever encountered in my life. He begrudgingly was going to refund 1 sub...but I was so upset I declined and told him I would never visit that Cousins on Port Washington Rd ever.

husband is

same.

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★ 3

My mom asked for peppers on the side with her sandwich. The guy put halapeno peppers on my sandwich too. Disgusting

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★ 3

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★ 5

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★ 5

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★ 5

The Manager on duty 10/6/21 is 5 stars. She was on point with her worker. Demanding but not being this respectful or belittling. She corrected their mistakes with grace.

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★ 5

Love these sandwiches.

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★ 5

I forgot I liked this place as much as do. Great sandwiches. This is replacing the Subway app in my phone for a while.

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★ 4

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★ 3

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★ 5

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★ 4

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★ 3

Wish their subs weren't so expensive

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★ 4

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