★ 5

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★ 5

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★ 3

Cannot order online issues with the sight, won’t take a phone call.

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★ 5

Good quality food

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★ 5

The girl running the drive through today gas her shit together. Smooth and seamless axperience.

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★ 5

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★ 4

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★ 5

Super friendly workers

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★ 5

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★ 1

Ordered a Philly cheese steak sandwich, service was good. Got $10 sandwich it was hot. Got home it looked fine, took a bite and yuck! Tasted gross and nasty like old rancid meat, couldn't eat more then 2 bites and threw it in the trash. Such a disappointment. Won't be back.

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★ 5

Amazing service, delicious subs 😋

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★ 1

I literally just walked out of this location after standing at the counter for ten minutes while the employees gabbed and cleaned and ignored me. The one girl working actually looked me in the eye then went back to ignoring me. No idea why. But for my previous visits they always got my order wrong. This was me giving them another chance. Never again. How do you look at someone standing at your counter waiting to order and just blantatly ignore them. Do not recommend this location at all.

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★ 5

Love getting subs from Cousins! And their $10 meal deal is great to get a 6" sub, chips, soda, and a cookie. Plus I was able to order thru the app and pickup in the drive thru.

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★ 5

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★ 5

Cousins Subs is a wonderful submarine Sandwich place.

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★ 5

Very good food and very fast

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★ 3

Need gas? Might as well get a Sub too. Better than I expected. March is Irish month. Get a Reuben! Clean, no problems.

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★ 4

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★ 5

Perla and Madison are the best employees u could ask for. Always great service great food. Thanks fir your hard work

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★ 2

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★ 5

Great place for a sandwich and always gives a veteran discount

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★ 3

Love seeing that you display the American flag but please replace it. It’s very tattered and wore. Thank you

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★ 5

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★ 5

Great cheesesteak subs! Excellent french fries. My go to place for a great sub!👍 Pricey though, but aren't they all!

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★ 5

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★ 3

Good food. Convenient location.
Good Mac n Chs.

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★ 3

Ordered online. Went into restaurant cuz the App told me to go in rather than use drive thru... which I don't understand. Waited almost 10 minutes while 3 ppl helped an elderly man figure out his coupons.

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★ 3

They need to catch up with the competition.

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★ 4

Subs were okay this day. Have had great subs from her before though. We had a big order and they forgot to add a sub to our total. Everyone ate before I got mine. The guys there were busy or distracted. Nice though and let us eat in the store.

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★ 5

The staff was excellent and very helpful. I ordered 7 subs for the lake.

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★ 5

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★ 1

Place closes at 8pm and its 7:45 and they can't make a philly sub? Third tme this had happened 15-30 minutes before close. Why don't they say they close at 7:30?

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★ 5

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★ 4

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★ 4

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★ 4

the price of a 15" double steak is now 25.98 & 15" steak 18.99 they just lost me as a customer

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★ 2

After making the wrong sandwich, instead of remaking what I ordered, they offered me the opportunity to buy a new one, or a cookie, and sent me on my way. Very disappointing service, considering their product is as expensive as it is.

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★ 5

Super fast in the drive thru, sandwich tasted excellent, fries were crisped to perfection! This crew does a great job!

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★ 5

Dallas was awesome!!! Came in 4 minutes before close, he was extremely kind and very welcoming! Still served me and made a perfect sandwich, thank you Dallas, you are the man!!

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★ 1

Food is always good, but appallingly slow service in drive through.

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★ 5

Great subs and cheese curds!

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★ 5

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★ 2

⭕️🤬⭕️
My Philly cheese WAS DISGUSTING.! I asked for light mayo. And of course they packed the mayo. The cheese wasn't melted and over all it was just trash.

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★ 5

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★ 5

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★ 5

Club sammie is my favorite, we also love the Italian special as well as the pepperoni melt. Let's face it every sandwich @ Cousins is GREAT!

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★ 5

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★ 4

Really good food great service

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★ 2

This location is very inconsistent on accuracy. I swear they do not read the Special Instructions. I've had more orders messed up from this Cousins than any other sub shop in the area.

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★ 5

Love it

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★ 5

Great subs! Cheese curds, fries and soup are great too!

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★ 5

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★ 3

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★ 3

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★ 1

The absolute worse experience in 35 years

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Made my order perfectly.

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★ 2

Had a couple small cold prices of meat. Very little onions and peppers. Sub was less than half full. Sub was cold and our other sub was hot and good. Delivery was 15min late. Just bad food

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★ 5

When I stopped in this afternoon the lady working at sub-making station kept her cool under extreme pressure when the shop was slammed with customers inside and out. Ensuring all customers were served and orders went out promptly/correctly. Most impressed by the dedication of the gentleman working up front with the super lady. He efficiently filled the soda machine with more ice, but had discreetly smacked his head. The man acted as if nothing happened and jumped right back on the food line. Great team! And the food was made to perfection despite the store being so busy! Again great store, great team!

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★ 4

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★ 1

Use to be great but know not so fresh produce, not so fresh meats and soggy bread. Big disappointment. Go to Jimmy John's.

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★ 1

Horrible service. The kid taking my order tonite must have Ben stoned . Messed up both subs on my to go order . I should have unwrapped and checked . Not until I got home did I realize that the subs were so wrong. What is wrong with kids these days . 😕

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★ 5

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★ 1

Ordered a simple sub and fries online from the app. Was given a pickup time of 15 minutes. I got to the store right at my pickup time and waited at the counter. Was ignored for a few minutes before the guy working came up to me. Told him that I was here to pickup an online order. He gave no indication that he heard me so I just assumed he did. Waited another 10 minutes when another employee asked me what i was waiting for. I told her and was informed that they hadn't started my order. This was about 30 minutes after I had made the order online and 15 minutes after my pickup time. I only get 30 minutes for my lunch break so I had to leave the store without any food. I asked them to refund my credit card but I doubt they actually will. A simple phone call telling me my order was going to be late would have been nice. Employees had very negative attitudes. Acting as if it were my fault that I made an online order. Cousins used to be known for good service but apparently not anymore.

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★ 2

Slow. Very Slow.

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★ 1

Super slow and just don't care about the customer. Super unfriendly, A smile will go a long way, skip this location.

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★ 2

I ordered one sub and I didn’t get half of what I wanted on it. This has happened numerous times I haven’t really complained but now I’m jus sick of it. I saw workers coughing on the food. I’m really disappointed in the people here I didn’t realize it was so hard to read a receipt and make a sandwich correct. From now on I’ll be heading to Jimmy Johns!

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★ 1

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★ 2

Burnt cheese curds/ shake was leaking/ sandwich was soggy. Only good thing is delivery option. Other time I ordered they completely forgot cheese curds.

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★ 1

Love Cousins but not all locations are the (best). This one is one of the WORST i have been too.

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★ 1

I asked for Mayo and they didn’t put much in and my sub was dry. They gave me cold fries. It didn’t taste good.

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★ 5

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★ 4

Adequate service. Handicap entrance handicap parking drive-thru window if you order online with app or call ahead. Lots of delicious food options. Healthy options if you choose correctly. Use coupons for best value. Combined with a BP gas station in Hartford right on Highway 60 easily seen.

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★ 5

The sandwich artist was very helpful when I was ordering specific things for small, picky humans. He even double checked our order before it was being made. It didn't take very long either considering we had a large order.

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★ 5

Ordered two party boxes for the first time through the online app. Ordered variety of turkey, Italian, club, and veggie. It was a very convenient option for a birthday party. We all enjoyed the subs. I'm glad I ordered!

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★ 5

Glad they had chicken Phillies they were great

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★ 1

Order always wrong..whoever was working today can't get much more grumpier. Food wasn't made well either.

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★ 4

Good sandwiches! Like the drive thru!

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★ 3

Not as fresh as it should be

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★ 5

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★ 5

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★ 5

GREAT FOOD!!!

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★ 5

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★ 3

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★ 5

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★ 4

Get lunch here often. The team makes food fast and it's always good.

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★ 5

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★ 1

I would give zero stars if possible. Literally every time I order food the order is wrong! Do yourself a favor and go to subway

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★ 1

Order a roast beef and cheddar.... They forgot the roast beef😞

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★ 1

Teenagers with no desire to communicate with or serve customers. Took 10 minutes to get 2 subs made. "Dining room" is disgusting. Worst cousins I've come across. I guess I should have expected less being that it's attached to a gas station

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★ 4

I tried the new drive through for the first time tonight. The speaker was nice and clear and my order was accurate! The server was very polite and accommodating when I asked for a glass of ice to go with my bottled soda. The order took a bit longer because of deep fried items. The sandwiches were fresh and delicious! The 4* is for the cheese curds as they were rather soggy - perhaps the fry oil was not hot enough? I don't recall cousins having deep fried choices in the past, only chips. Since this seems a new feature, I will try again. Everyone deserves a second chance. Love the new option of a drive-thru at this gas station location!

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★ 5

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★ 1

I ask for extra mayo everytime I come here and they never ever do it. Are they not reading the receipts or is the manager telling them to skimp out on it. Update I ordered a meatball sub and got this. I'm done going here the service is terrible.

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★ 5

It was great to get a sub the way I ordered it

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★ 1

Terrible service! The wait time is long and this Cousins usually screws up the order. Today I expressed my concern after it took an hour to have my food ready when they quoted 25 minutes over the phone. The Manager, Eric, needs to take a class on what customer service is. Oh yeah and when I called them out on missing something on my order he told me that I didn’t order it. Yes I did! Not even an apology until I said something. When I asked for his boss he told me to go to Corporate and they won’t care.

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★ 5

Good service and sandwich,drink dispenser broken 💔

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★ 5

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★ 1

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★ 1

I went to the Harford location at 1:45pm 9/24/21. I ordered a whole ham provolone and mayo only no lettuce and no tomato when I got the sub it had lettuce and tomato on it so no big deal I go inside to get it corrected and I get my new sub with lettuce and tomato again. I went through the drive thru to get it fixed and ended up sitting at the speaker for 15 minutes with no response and 5 other customers behind me. Cousins has always been my favorite place for subs, i think the hartford location should hire some different employees if they can't make the customers subs correct!

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★ 5

Subs were hot and freshly made

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★ 3

i loved cousins so so so much for a really long time. while i still like it, i haven’t gotten what i had ordered in months. whenever i ask for my order, i specifically say no mayo, and they continue to put mayo on it. it’s just frustrating. the cheese curds are always good though.

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★ 4

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★ 5

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★ 4

Good subs, love the meatball and ham and cheese with pepper relish.

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★ 1

Needs alot of work, worst cheese steak sub I ever had

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★ 1

Ordered a double cheese Steak with extra cheese and fried onions...waited 8 minutes...Steak tasted nothing like steak....fried onions were microwaved...never did find a tomato....I started eating Cousins when it opend on 62nd and Silver Spring then they opened and on 42nd and Villard in Milwaukee...man they came along way...unfortunatly DOWN🚽🚽☺😒

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★ 4

Mac and cheese...yum

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★ 5

You have the best sub's, soups and cheese curds. Anything I can say can't do you justice. That's how good you are

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★ 1

My DoorDash driver informed us that they kept pushing our order back, so they asked for it to be remade so it was hot and fresh, found long hairs in our food like someone ripped out some off hair hair and purposely put it in, the fries were insanely soggy as well. Horrible service. Didn’t even get refund.

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★ 1

Wrong sandwiches and missing extras. No responsibility taken from store. Hardpass on eating there. Food was not impressive. Manager was rude. In the future, go somewhere else, literally anywhere else.

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★ 3

My bread and lettuce were soggy and the sub had no taste.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 4

Not a bad place to eat

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★ 5

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★ 5

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★ 1

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★ 4

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★ 5

Can't beat the Club sandwich !

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★ 5

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★ 5

Cousins subs are unbeatable! The quality hasn't changed in the two plus decades I've been going. This location makes great subs and the service is pretty good.

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★ 3

Quality has been falling recently.

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★ 4

Good

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★ 1

Orderd 9 subs online, it said 12:08 to pick up . Waited over 1/2 to get them. So disappointed

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★ 3

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★ 4

Friendly people!!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great shop! Friendly, polite staff, tasty food!

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★ 4

Good food, sometimes a long wait but usually fast

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★ 5

Support this store during covid. Great folks who follow all safety measures.

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★ 5

Super nice, and very efficient people. When Owner Keith is working the grill, he still puts TOO much meat on the Cheese Steak.

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★ 5

awesome food. even the salads

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★ 3

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★ 5

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★ 5

What there not to..like.

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★ 5

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★ 5

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★ 4

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★ 5

You don't need to do anything different. I showed up early and waited a little bit but the team that was working was super apologetic even though they didn't need to be. They worked great together through the mini rush that happened while I was there and they even high fived after getting through it. It was nice to see their excitement about work and getting work done.

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★ 5

Only thing that really could have make it better is the meal would have been free.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Always do a great job and very rarely have issues. Staff is always polite.

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★ 3

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★ 5

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★ 1

Didn't order subs but a delivery person showed up and walked into our meeting looking for a different address. NO MASK whatsoever. Food service employees should have to wear masks at all times!!! Would not order from them ever especially during COVID.

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★ 5

I'm so happy they put a drive thru in! So convenient!

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★ 5

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★ 3

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★ 5

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★ 3

All of us were wearing our masks GOOD but when I had a hard time hearing what they were asking me and vice versa they got tense except for the guy at the cash register he kept his cool 😎 I will go back again and will call them out in person next time COVID19 DAYS = PATIENCE NEEDED on everyone's part Really good sandwich though

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★ 4

Social distancing practiced!

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★ 4

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★ 5

Best cheese curds around. To many onions everytime. The sub would probably cost less if they used less onions. I always forget to say "no onions". Everyone knows you ate cousins after you eat cousins... for hours.

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★ 5

Excellent as always!

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★ 5

Most polite and friendly staff.

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★ 3

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★ 3

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★ 2

Two of the four employee's wore there masks on their chins. The subs where tasty

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★ 5

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★ 4

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★ 5

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★ 4

Pretty good, prompt and friendly.

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★ 5

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★ 5

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★ 4

Overpriced but the food is well worth almost the full price. I'd say my favorite sub place

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★ 4

Abnormal day today. As a doordasher normally their service is very prompt. Today I arrived a few minutes early for my pick-up and left the store 18 minutes after my scheduled pickup time. I assume next pick up will be back to normal.

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★ 5

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★ 5

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★ 5

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★ 1

I love cousins but from the last two times i got the cheesy broccoli soup and its
turned to trash it used to be thicker and white but now its yellow and and like water trash

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★ 5

Fresh prepared ingredients every day, decent variety, delicious food! I definitely recommend the cheese curds or the mac & cheese. They are both absolutely phenomenal!

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★ 5

Good subs fast service

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

The manager yesterday and the girl that was working with her went above-and-beyond customer service! A big thank you to them!

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★ 5

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★ 3

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★ 1

Workers were rude, slow and I doubt very much that they would pass a drug test.

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★ 4

Polite fast service! You always know your going to get good stuff here! The curds are excellent!

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Fast service with extremely nice staff

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