★ 2

Kid i ordered from seemed annoyed I ordered. Sub was okay got some fatty peices chunks in the sub.

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★ 5

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★ 4

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★ 5

Very clean, service was great too

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★ 1

Ordered a pepperoni melt and a bag of frys.said ill be there in 10min got there in 15min.they were waiting for the frys to be done.got my order and left.sandwich was cold and my frys where so small like the crumbs from the empty fry bag.i called the next day to complain and she said the manager ill put you on a guest list for a free meal .so at the end of the i called and said im on the guest listfor a free meal
They couldn't find my name.my company buys alot of subs there,we'll see now

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★ 5

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★ 5

Had the best double cheese steak I have ever had. Servers were friendly and helpful. Manager was sweet! We were in town dealing with a lot. Had to use the laundromat next door twice for hours so ate here many times!! Very nice clean place! We dined in and took out for lunch and dinner.

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★ 5

As I was rushing home around 6pm tonight, I needed to get dinner for me and my toddler. Thankfully the staff were very nice and quick. I love the service here, it feels small town nice. Thank you!

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★ 4

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★ 5

Cousins is always a great place to eat. The service is consistently fast and delivered with a smile. The restaurant is clean and has plenty of parking.

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★ 5

Ordered takeaway. Pleasantly surprised for the extra fries due to the wait. Thanks.

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★ 4

It was expensive for a 7" sub sandwich, small bag of chips, and a soda.

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★ 3

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★ 5

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★ 4

Piled on too much meat, but otherwise, amazing service.

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★ 1

I am a restaurant general manager myself, so I understand things happen, however I’ve never come across this! A dead spider in my shake! This is absolutely 100% disgusting 🤢 I will never eat here again! Ever. Wasn’t even offered a refund! What a joke.

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★ 5

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★ 1

We recieved the skimpiest subs that I've ever seen. There is a reason that this Cousins had no business at dinner time. I think all Cousins have gotten really skimpy on the meat but this one is by far the worst I've seen.

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★ 5

I ordered a sub, and I went got my soda. I sat down, and not even five minutes after I sat down, my sub sandwich was ready. I was pretty impressed that it was ready. I will definitely recommend going to this location. I will even continue going to this location.

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★ 4

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★ 5

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★ 5

This location helped with a huge order with short notice for our crews. It was MUCH APPRECIATED!

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★ 1

I am not one to post reviews as I know the effect they can have on a business however I can’t ignore the horrible service of this location anymore. We pre-order using the app 99% of the time where everything is very easy to follow for customizing orders but I truly don’t think they look at any specifics. They just make the standard sandwich that is ordered. This time was no different, my sub had the wrong cheese, my wife’s sub had oil and vinegar selected and neither were added, she also requested tomatoes that were not on the sub. My daughter’s meatball was correct and my son’s kid meal was missing the cookie, fries, and juice box so he just got an over priced ham and cheese sub.

Every time we order fries, I make a note to have them well done but they are always undercooked and soggy. And I will agree with another review that the portions are never consistent. We have ordered two large fries and there are barely enough to make one large fries.

The amount of times I have just ordered a half club with double meat and cheese and only receive a normal club is unbelievable. All subs I am over paying for something and not receiving what was ordered.

Again I don’t think they train any of the kids that work there about attention to detail. I really hope the owner can make some changes or I foresee my family choosing a different location from now on.

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★ 2

Double steak sandwich double meat price went up three dollars about double points on Wednesday never got them ordered a ham and cheese last week two thin slices of ham and two thin slices of cheese what a joke getting cousins is getting ridiculous I’ll make my own sandwiches at home

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★ 2

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★ 2

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★ 5

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★ 3

We ordered two large fries. This is what we got in our bag. So disappointing

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★ 5

I pre-order my sub from this location all the time and they never mess it up. Keep up the good work Cousins Staff. thank you for the great service.

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★ 5

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★ 3

Food good, prices on the steep side, service was good, not very friendly. Parking good.

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★ 1

The slowest fast for place I've been to. Orders are always wrong

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★ 5

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★ 4

Good food but the price has gone up. Not really worth the cost for fast food. Also can be a bit slow with service. Very clean and store had been redone.

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★ 1

Zero customer service.

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★ 2

We pre ordered 2 subs fir pick up, we were at the window, for pickup, the employees ignored us we blew the horn several time to no avail. After 10 minutes they stopped goofing off and finally paid attention. The quality was not Cousins, weak on fillings except lettuce! Have ordered meatball sub they did put marinara sauce on the sub really bad.

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★ 4

Really need to improve the tomatoes longstanding problem. At least switch to Roma's for winter. The quality of the cheese steak meat used to be better. Still an enjoyable meal.

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★ 4

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★ 5

Definitely be back

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★ 5

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★ 3

I love cousins … but it’s changed a lot which is sad .. ordered cheese curds and HOLY SALT. I couldn’t even finish them , I think they should ask if we want extra salt added.. I’ll continue to order food but no more cheese curds

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★ 1

The food is the only decent part of this store, the employees are always uncoordinated and a lot of the time downright rude, the food takes forever to get out, and they can’t even get my order right half the time, I ordered two double cheese steaks and an Italian special and got one double cheese steak and one Italian special, and the employee working the counter gave no receipt so I couldn’t get the second double cheese steak even though I payed for both.

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★ 1

It was very busy and obviously disorganized. Employees were all over the place. We placed our order online for pick up and our entire order was wrong. On top of that we waited for 20 minutes :(

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★ 1

Ordered two turkey sandwiches and asked for pickles and cucumbers to be added to both. None of those items were added to our subs. Took over 15 minutes for our two subs. Additionally- the person who ordered after I did, received their food first. Such an inconvenience. I regret stopping in.

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★ 5

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★ 5

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★ 5

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★ 4

Good sandwich up to expectations for a sun franchise.

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★ 4

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★ 5

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★ 4

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★ 5

Best subs, the bread just hits different.

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★ 5

They finally made my sub right.... And I noticed that eating it right away in the lobby is way better than taking it and driving home. Their fries are so underrated, it's time they get some credit for being the #1 undisputed best French fries in the game right now.

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★ 1

Love paying for all the extra meats and get nothing extra. 🙃 kids rip you off

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★ 5

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★ 5

Very good subs

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★ 5

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★ 5

It was yummy

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★ 1

Their drive through set up is poor. Does anyone work here? Super Slow service

Obviously they don't care. Numerous complaints about poor service and nothing has been done.

They'll be closed within a year. Hope the owner goes to jail for robbery

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★ 5

Good customer service. Fresh food.

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★ 4

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★ 3

It's a decent place. Depends who's working the day you order, but they get the order correct about 75% of the time (My family are all picky eaters). Love the food!

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★ 5

Love me some cousins subs!

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★ 4

Awesome staff

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★ 3

Pricey but good subs from Hartland

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★ 5

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★ 3

Standard fare. To be expected results. A serviceable sandwich shop. No kudos and no complaints on first, possibly only, visit. Carry on.

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★ 1

Walked in, only 1 customer dining in, no other customers, and 5 staff workers, still took 25 minutes from time of order to receiving food, all the food was under-cooked and cold. I requested no onions, instead they loaded it with onions, absolutely worst service, will never go back or recommend this place

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★ 1

5 stars four years ago. 06/2022, need to update your hours of operation.... neat drive thru but hot grill and fryers closes 15 min before store closes? Store #9118, not a fan.

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★ 4

Decent food. Wait times are a little high but that's not their fault for lack of staffing.

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★ 5

Very tasty and fast.

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★ 5

Always great

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★ 2

Very disappointed! Used to love Cousins! Last 2 times back in WI hardly no meat all lettuce n tomatoes, seamed smaller also, lived in AZ last 11 yrs wow should be a lot better

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★ 3

Honestly its not that bad, better than subway. But it is so unreasonably expensive for what you get.

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★ 5

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★ 5

Excellent subs

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★ 1

Bread was ROCK HARD. Clearly old. We did carry out and not driving across town to fix it. NOT the first time it's happened.

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★ 4

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★ 1

I am normally happy with them but every so often I am having to go back because they were told no onions mayo or tomatoes and I would find all or 1 of them on my sandwhich just like last night. Normally I go back and complain but this is a day later. Do I thought I'd post it on here instead

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★ 5

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★ 1

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★ 5

Love that this place is now corporate. The entire place is just managed better and cleaner! We have ordered several times using the apps and all the food has been prepared the way it was entered in the app. The soups and fries have been hot and fresh each time we have ordered. This past weekend, they were busy but drive thru line moved quickly. If you don't want to wait a few minutes than go to a normal "fast food" place, food is made to order like Culver's not sure why people are complaining! Wonderful staff and management. Thanks for remodeling and making it even better. We haven't go sick from this location since it was remodeled and corporate took it over. The last management ran it to the ground, the place was so dirty.

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★ 2

New employees do not listen at all. They should be working for McDonalds with how bad they mess orders up. Even if you tell them multiple times you want a whole sub, you will get a half. No matter how many times you tell them you want it hot, that subs coming out cold. Food would taste good if I ever got what I wanted.

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★ 1

Must have been an a total employee change there once again or they do not know how to read there order tickets.. Easy on the Marinara sauce doesn't mean pile on the sauce like your making a bowl of spaghetti! Go back to school if you cannot read!

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

Everything was delicious. As always

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★ 4

Food takes forever to get here. I understand they are short-staffed, but the situation was made even worse now that they opened the drive-thru. I came 10 minutes AFTER my online pickup order was supposed to be ready (it was ready; I could see my order sitting there waiting for me), had to wait 7 minutes to be helped and then had to wait another 10 minutes for my food (that was all ready except cookies and a cup of macaroni and cheese-not sure what took so long). Sandwiches were soggy and gross by the time we got them. I am disappointed to have spent $30.

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★ 5

Great food that was prepared quickly. Isiah is a wonderful manager who quickly fixed a little mistake.

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★ 4

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★ 5

food was OK

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★ 1

I do not know what happened to the Hartland, WI location but it has certainly gone down hill. I had a terrible experience yesterday and was totally disappointed!!

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★ 4

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★ 4

This location has historically been very good.

Today I would have given today's experience as a 2 star as there was order issues, mutiple wrong made items and accidentally charges added on from an order mix up.

I look forward to writing it off as a bad day when I come again.

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★ 4

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★ 1

I am normally very happy with this location and the bread is why I love Cousins so much. Unfortunately the 1 star is from the last two To-Go orders I have picked up (just this past week). The bread has been dried out and rock hard. It's very disappointing. Why would you serve bread like that? Better bread is even part of your tagline! It's unacceptable. 👎

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★ 4

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★ 4

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★ 1

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★ 4

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★ 4

Good food, good service. It was busy and employees seemed a little confused, but they got my order right and they were polite and friendly.

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★ 1

Tired of explaining what I don’t want on my sandwich and it’s on there anyway.
Tired of spending my hard earned money to feed my family and something gets left off my order. Tired of “come back and we’ll make your sandwich correctly” or “come back and we’ll give you the sandwich for your kid we forgot to make and put in the bag” or we’ll give you a free sub isn’t gonna cut this time. I added a tip onto my bill this time before the cashier snapped at me for asking for something on the side 3 times. Guess what was not in the bag? What I wanted for my sandwich. At least the rest of my family got to eat their dinner. I’m so disappointed somebody else can have my sandwich.

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★ 5

Great place, only once has my order been wrong. They fixed it right away,and have me a free sandwich coupon for the trouble. Staff is very nice,and they always accommodate my modification with my food allergies.

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★ 1

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Gotta love Wisconsins own.

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★ 5

Best Fries anywhere

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★ 5

We went in during the busy lunch hour, and my daughter had some coupons won by the library summer reading rewards. The staff is nice to help us using the coupon to deem the sandwich. The manager is nice too, and apologizes for the wait. Everyone is wearing a mask. I think they did a fairly good job that deserves a good review.

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★ 1

Drive though should not take orders and have customers that called in wait forever. Finally went inside to pick up order as did others. Inside help didn't seem concerned at all when I mentioned it to them. It will be a long time if I ever order from there again. Will go to subway just down the road.

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★ 5

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★ 4

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★ 5

Very good subs here

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★ 5

Food was great!

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★ 4

Had an issue the owners resolved it

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★ 5

Great

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★ 5

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★ 5

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★ 5

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★ 2

Bland philly cheese steak sandwiches.

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★ 2

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★ 1

Dirty

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★ 5

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★ 5

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★ 5

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★ 4

Was fast service and sandwiches done well.

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★ 2

Always decent food but if you order online expect to be treated poorly. When you order online it gives you an expected time for pickup and it says "just go to the pickup window and ask for your online order". I did that and the woman cooking the food tells the person at the register to help the guy standing in line instead of just grabbing my order and handing it to me. This has happened multiple times and this is the only Cousins which does this, that I know of. Mediocre to poor customer service.

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★ 3

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★ 5

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★ 4

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★ 3

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★ 1

Recently had there broccoli cheddar soup and it was terrible not sure if was an off batch or new recipe. It was super runnie and had lots of leafy pieces in it and an overwhelming amount of oinon.

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★ 4

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★ 1

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★ 5

I came in like 15 minutes till close (which I know can be annoying for employees) and the staff didn't make me feel like I was inconveniencing them at all. Especially the guy who took our order. Obviously, it was the very end of his shift but he had so much energy and was full of smiles! I wish I could remember his name. If I run into him again I'll be sure to learn his name so I can give him a shout out!

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★ 4

Good good and prices. Nice people. Wish they would ask each time if we want their seasoning. I don't care for it and forget to tell them to hold it.

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★ 5

I love there subs they to me taste really good and I love them. They are also not that bad for you to (as long as you don't get chips, cookies, and a lot of other things.

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★ 5

Fast service, clean, friendly servers.

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★ 5

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★ 3

Pricey.Every time I come here I ask for extra mayo on my sub and they never do it.

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★ 5

Good food.

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★ 5

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★ 3

Poor service and attitude towards customers.

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★ 5

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★ 4

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★ 5

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★ 5

Staff is excellent. Very polite and friendly

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★ 1

Usually you cannot mess up at a sandwich shop but the Indian lady had to be reminded multiple times and still failed sorry going to choclate factory for subs where they will listen to the customer

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★ 3

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★ 4

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★ 4

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★ 4

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★ 2

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★ 5

Good subs. Great fries

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★ 5

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★ 5

Normally clean and fast, good food and friendly staff

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★ 5

Convenient

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★ 1

Terrible. Will never go again. Got sick after

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★ 4

Its cousins. always a good sub. this one has the drive thru.

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★ 1

I called to get an order to carry out and was put on hold so I
decided to head over. I was still on hold when I walked and said "you can hang up with the call that's on hold and showed that I was still holding". She just laughed and hung up the phone. I only live 4 mi minutes away from the store. My club only had 1 slice of tomato and my fries were cold and hard. Eddie was great however Amy is another story. RUDE is the best way to describe her. So, SUBWAY HERE I COME.

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★ 2

Ordering online ahead of time, order won't be ready even if you arrive 5 minutes after the email says your order will be ready. Also paid 5 dollars for an order of cheese curds and watched the girl still a handful trying to put them into the container. Will not be going back.

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★ 1

UPDATE: Was planning to do subs for lunch today but I will go to the Pewaukee location! I posted a this complaint over a week and a half ago, was contacted (by the owner I'm assuming), asked for my contact information so "they could make things right" and never heard anything. Seems as thought they just hoped I'd go away. HORRIBLE way to run a business!

Let me start by saying, my family and I LOVE cousins! This location is so convenient to our house and we have visited many times since moving here a year ago. Unfortunately, like others have said, they have a knack for getting our order wrong or forgetting something! I have had to go back for things on numerous occasions after picking up our order at the pick up window (another reason this location is so convenient). Even after the many times I've been disappointed I gave them another chance. I put in a order for three 20 piece party boxes (an expensive order!) over the phone and was told they "need a credit card to hold the order". I completely understood as, like I said, this was an expensive order. I went to pick it up, credit card and coupons in hand but was told that my order was already paid for and there was no way I could use the $15 in coupons I had! Needless to say I have run out of patience with this location and will go out of my way to spend my money elsewhere!

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★ 4

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★ 5

Good subs.

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★ 4

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★ 5

Way better than JJ’s and Subway.

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★ 4

Yumm, Rueben sub!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 2

It's not bad, but over the past few years I've gone here maybe they times because they have an incredible knack for messing up my order. By this I mean literally almost every single time I go here, my order is incorrect. Employees are super nice, but orders CONSTANTLY wrong.

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★ 5

Subs always turn out as requested

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★ 5

Yum!

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★ 5

Great service and great food.

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★ 3

Great subs on fresh bread. Service is good during the day shift. Drive through call ahead or internet ordering.

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★ 5

Clean place - food is always fresh & tasty.

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★ 4

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★ 2

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★ 2

Called my order in for 15 turkey sub with fries and large cherry Coke (fountain). I was given a bottle cherry Coke. Friend picked up my order. Receipt read tuna. $17.72.....Suffice it to say that is way too much to charge for that. Lesson learned I guess

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★ 5

Higher quality than average cousins

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★ 5

Fast and good food. No wait, clean area. Also can order and pick up your food from a drive up window.

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★ 4

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★ 3

I usually get a meatball sub and chips. The last time I was there the sub was about room temperature. I'll update the review in the future if I get better results next time.

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★ 4

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★ 5

Best fries ever.

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★ 3

Another place I used to frequent as Ive been a Hartland resident since 1995. Food is decent but the quality has declined some and prices have gone up. Current ownership seems to care less about the customers based on behavior I have personally observed. The kids behind the counter have good hustle and are friendly. Moreso than the owners.

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★ 5

The staff was friendly and the food was good.

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★ 5

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★ 5

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★ 5

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★ 5

Great service, and a friendly staff. Been coming here for over 20 years.

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★ 4

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