★ 5

Great subs

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★ 5

Good food and service.

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★ 1

Bunch of rude kids working here

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★ 5

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★ 4

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★ 5

This is my favorite place to stop for a quick lunch or dinner. All of the workers are extremely friendly and patient with every customer. The atmosphere is awesome and the employees are always sparking conversation with their customers. Great place and great workers. I will keep coming here until i pass away.

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★ 5

Just what you'd expect from cousins!!

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★ 5

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★ 1

The employees here like to talk bad about old employees and make up stories that aren’t true about them. They need to grow up and check their facts.

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★ 5

Very pleased with this location. Great food and all of the workers were friendly. Highly recommend the Jackson cousins!

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★ 5

All the employees are so friendly and subs are great!

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★ 4

Much improved from a few months ago. Kudos to the gals at 3:00 on 9/30. Subs were great!

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★ 5

Love it!

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★ 3

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★ 2

Dirty, crap food and service

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★ 5

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★ 5

Very friendly staff and delicious sandwich!

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★ 5

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★ 5

Good customer service food looked fresh ladies were nice aswell.

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★ 5

Coupons don't work online

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★ 5

I've never been a fan of Cousins, but the one in Jackson is really good. Our only issue is that they are usually out of the garlic bread. I WISH THEY HAD SPINACH like Subway. I hate iceberg lettuce. The fries are good.

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★ 5

Staff is always fast and very friendly. Super service and great food.

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★ 5

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★ 5

I had the best customer service from Jen and the two girls working today. Very thankful!

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★ 5

Very busy. Longer wait then I hoped. But always good

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★ 1

Last two times I went they we closed.

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★ 5

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★ 4

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★ 4

Pleasant staff. Inexperienced sub maker, sub kind of sloppy made but still tasted good. Inside a quick gas mart.

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★ 3

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★ 2

Ok

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★ 5

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★ 4

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★ 5

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★ 2

There were two men who took & prepared my order. They made it very obvious that they didn't want to be there & not only did this effect their customer service but the quality of the food reflected it as well. They didn't give me my correct change & when I brought it to their attention, they STILL didn't give me the correct amount! I just took my losses & vowed not to go back to this location... I've always liked Subway more anyways.

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★ 1

My old complaint was about the supply of bread here. But today 4/1/23 I made the mistake of trying cousins again. This time my order wasnt even processed. I had to ask, for some odd reason. There were 3 KIDS working and even as I WATCHED them make it, THEY GAVE ME THE WRONG MEAT!!! They DO NOT CARE... $9.70 That I will never get back. Tossed in the trash. SAD.. I'm done with cousins forever. Guess this franchise STILL doesn't care....

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★ 4

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★ 5

Literally the best subs ever, Every thing was clean and nice. Staff was fantastic !!

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★ 3

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★ 1

Says delivery but when I was placing an order online it kept saying invalid address so I called and they do not do delivery so if it's what your thinking dont waste your time like I did.

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★ 4

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★ 4

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★ 3

Sandwich was sloppily made and not how I wanted it cut. Poor customer service as I listened to the 3 workers lash out at one another.

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★ 1

Now that the Company has changed their bread, you have lost a customer. The new bread is terrible. The reason I loved your subs was the bread. Very poor management decision

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★ 3

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★ 4

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★ 2

I placed a online order at 5 30pm for pickup at 6 30pm. I arrived at 6 35pm and my order wasn't even started so I waited 15min for them to make my order. I was given my bags and got to my car only to find out I was missing my 2 lg fries. So my 5min stop turned into a half hr. 👎👎

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★ 5

Great subs, so support your Cousins ™

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★ 5

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★ 5

Never had a bad experience at this place - sometimes inconsistent sandwich making, but employees are helpful and kind and i know they put up with a lot. thank you guys for being so willing and able.

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★ 5

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★ 4

Employees seem lazy and unmotivated

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★ 1

Update: it has been 2 weeks since our visit and my review. I contacted corporate as suggested in the owner’s response to my review. I waited 1 week with no response… Okay, this time I will contact corporate using my computer instead of thru my phone. Still no response after 1 more week! Very disappointed in a locally owned business that has been in business for so long (I have been a loyal customer since the beginning) that they don’t take the time respond to customer complaints. I guess it just might be time I take my loyalties elsewhere.

Stopped going here about 8 months ago and go to a different one for better service and subs. Had to stop here because the other was out of Italian bread and I was craving a meatball sub. Sad to say, they got the order wrong. Asked for no cheese and got cheese! I called and the gal who answered the phone said “ we are really busy and probably got other orders wrong too”. Talked to the MOD and she said I could come back for a new sandwich… sorry, not driving 10 minutes and hope you get it right. And the marinara sauce was like soup and she tells me that it is made to company standards. Yeah, don’t think so. I have been to many different Cousins and have never had “marinara soup”. Next time I will wait for the bread to get a sub made the way it is supposed to be made.

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★ 1

Terrible location. They put multiple wrong ingredients on a basic sub and it barely had anything on it. I am hoping for a refund. Go to a different location

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★ 1

Recently ate at this location with a friend and we both got food poisoning from different items. This leads me to believe the cleaning standards were not being met on the day we dined at this location. Hopefully this can be addressed.

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★ 5

The manager here is doing a great job. Very welcoming and appreciative of customers and they are making great food. Good local place to spend your money.

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★ 3

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★ 5

Awesome food and service

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★ 3

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★ 5

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★ 5

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★ 1

I ordered 2 subs and one fry. Took 2 bites out of my sandwich and 3 fries and took ALL of my food back! I don't know what's been going on with this location but I was willing to drive an additional 5 miles just to go to a Cousin's I knew that makes good food. I asked for double meat it didn't appear to be. Not to mention the chicken was overcooked dry and unseasoned... everything was unseasoned. The onions had a visible slime on it, as did the lettuce so I know they were super old. Oyvey

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★ 5

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★ 4

Good food and nice people

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★ 5

Thanks, guys! This was my first time at this store and you were quick, efficient, polite, and cheerful. Much appreciated for my limited lunch work lunch time. Thanks for the pickles!

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★ 5

I always love the freshness of the bread, mmmmmmm, always good and fast!

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★ 4

They had friendly service an great subs 👍

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★ 5

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★ 1

I just walked in for lunch and watched a worker with gloves on go from restocking the drink area to opening and closing the side door, grab a loaf of bread and begin preparing somebody's order without changing gloves or washing hands. I had to walk straight out. maybe its because I am a nurse but thats gross. I am sure alot goes on without notice but i noticed that right away. Infection control must be educated here.

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★ 5

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★ 5

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★ 5

It's always a pleasant experience getting sandwiches from cousins

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★ 5

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★ 4

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★ 5

Still my favorite subs, but they are a little pricey.

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★ 1

Visited this afternoon as my work just moved into the Jackson Industrial center right across the street. This was my first time to ever visit a Cousins Subs. Purchased a meatball sub - after a few bites of my 15" sub I realized that the meatballs were cold and it was not worth eating the rest my my sandwich. I went to the counter and asked for a refund for my sandwich - they gave me a refund for half even though I only ate a portion of the first part of my meal. I didn't want to make a fuse with him about it, i just wanted to go get a good meal somewhere else. I don't foresee going back there anytime soon and am recommending those that I work with not to go.

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★ 5

I haven't had an issue with this place. Good staff and good subs!

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★ 4

Great a

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★ 4

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★ 3

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★ 4

Good subs

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★ 5

Subs are delicious. Employees make you feel welcome. The owner always offers me a free beverage because he thinks I'm a SENIOR... I'm NOT

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★ 4

Yummy club sub

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★ 5

Best subs really good

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★ 4

Easy to find.

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★ 4

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★ 2

The food here doesn't seem as good since all those girls and that one older lady left. The bread was kind of hard this last visit. The employees should make sure to close the bread especially cause the slogan is better bread better subs

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★ 2

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★ 4

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★ 5

I must honestly say, after an employee left, April, who FINALLY ALWAYS GOT MY ORDER RIGHT, Jessie, the floating manager is a GREAT ASSET! I reiterated my order 3 times to him one day while he was at register, and he did the same to the sub maker. Well, I had wanted a bowl sub and got a regular sub without sides I wanted. Okay, sub still good. Not mad, just made them aware of wrong order. Jessie went out of his way to get me a free sub. He now makes sure to get people to make subs correctly. I have no clue how he is in his personal time, but here in Jackson, WI, he is a HUGE ASSET in this time of people scared. He is super friendly, seen him in a manager meeting and caring about the other workers. I think Jessie is amazing and personally hate to see him go. He gives so much friendliness. I hope he stays, super great guy! Thank you for your service, Jess! To corporate for Cousins! Jessie is the most friendllinest, wonderful person, SIGNED, PROUDLY,, DIANE!

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★ 5

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★ 1

100% the WORST cousins I’ve ever been to. Super rude staff and always take an hour longer than said. We will NEVER be back again. Especially since this has happened MULTIPLE times in a row. Would never recommend such horrible service to anyone.

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★ 5

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★ 5

The Jackson location is one of the best!!!!! Josh is always so plesant, makes awesome suggestions, takes the extra time to make subs so perfect. He’s always very clean, very careful with changing gloves after handling money. He’s awesome, even remembers that I don’t like a lot of mayo. I highly recommended this location.

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★ 1

Nobody wearing masks at all, every employee is standing on top of one another because of the small kitchen. Cousin's is by far my favorite but unfortunately I guess we will try firehouse subs or somewhere else.

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★ 1

No one working was wearing masks while making food. Also, they were wearing gloves but did not change them between customers. On top of that, they forgot my order and had to ask me twice what I ordered. Extremely disappointed!

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★ 5

It was great

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★ 5

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★ 5

Great staff good food always a good experience at this location

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★ 5

Ordered online. Never knew you could put on so many extras. Always just got the sub they way they made it.
Did a curbside pick up. Friendly staff and prompt delivery to the car.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very tasty. The lady who took our order was outstanding. Enjoyed the meal.

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★ 5

It's a good sub shop. It's in kind of a weird place but it works

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★ 5

Good people

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★ 4

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★ 4

Great and friendly staff! I travel the Midwest and try local places along with chains. I have tried Cousins subs a number of times and feel they are average.

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★ 3

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★ 5

Great subs! Always good with a coupon. Ha!

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★ 5

Food was very good

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★ 5

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★ 4

Great service!

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★ 4

I'm adicted to the cheese steak sub. Try it with grilled onions, green pepper and mushrooms

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★ 2

Sandwiches are good. This place is far to expensive for a sandwich tho.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

I enjoyed the steak and cheese sub

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★ 5

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★ 4

Love the steak and cheese sub

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★ 5

The sub was made just like I wanted, taste great and the service was wonderful.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Customer service was simply okay. Not great but okay. Try to be a bit happier that you are looking and working for that customer, EVERY customer, since we are actually the ones paying your paycheck. Remember, without good customer service, you may not see that customer again, and that means poor recommendations to others and a lower paycheck due to lack of profit...all stemming from poor customer service satisfaction. SMILE AND PRETEND that you at least enjoy being there, even if you don't! It really makes a huge difference in a customer's attitude and how they rate you....

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★ 5

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★ 5

Best cousins sub because they have a grill! Amazing cheese curds and French fries! Fantastic customer service! Highly recommend!

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★ 2

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★ 5

Great crusty bread!!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 3

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★ 5

Good

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★ 5

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★ 5

Great service

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★ 4

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★ 5

Very friendly & made food to specific request perfectly!! Great team of employees!!

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★ 5

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★ 5

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★ 2

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★ 4

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★ 3

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★ 4

They make a good sammich here.

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★ 5

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★ 4

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★ 5

Friendly, helpful, best bread.

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★ 5

Good people

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★ 5

Great place to eat! I think some pass it up because it's in a gas station... DON'T!

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★ 5

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★ 5

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★ 3

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★ 5

A good, Cousin's sandwich.

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★ 5

Love there subs!

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★ 5

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★ 5

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★ 3

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★ 3

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★ 5

Absolutely love the staff here! Quick service and great food!

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★ 2

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★ 5

Great service and staff!

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★ 5

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★ 5

Very very good.

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★ 5

If I'm in a hurry, Cousins is my first choice. The food is much better than Subway, there are reasonably healthy options, and at this location there are workers who are polite and friendly. The grilled options are my favorite. And you can eat a sub while you're driving!

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★ 5

I stopped in to order a few subs and the poor girl behind the counter Ashley was by herself and SUPER busy. She had a line of people, the phone was ringing nonstop and she was making orders on the grill at the same time. She did AMAZING. She had a smile on her face the entire time and was so sweet to everyone that she helped. I hope everytime I stop in she’s behind the counter!

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★ 5

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★ 4

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★ 3

Clean shop inside a Gas Station. Good Service.

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★ 4

Food was good, service okay. Staff needed reminders of what was ordered and paid for.

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★ 5

Miranda, Nina and Aleyah are the best sandwich makers, always served with the best, friendliest smiles. Their peanut butter cookies aren't bad either

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★ 4

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★ 4

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★ 5

Love Cousins subs!!!

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★ 5

AMAZING! I love eating here!

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★ 4

Standard SW. Need to bring back breakfast menu!

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★ 1

Rude employees, disappointing sandwiches, same deal every time I come in. If I wanted to be barked at, and eat a crappy sandwich, I'd go home.

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★ 5

Loved it

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★ 5

Proper suburban service

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★ 5

Quick service, food is awesome

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★ 4

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★ 5

Food is usually good. Orders usually right. People can be hit or miss but usually nice

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★ 4

Good food good service

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★ 4

I used to hate going to this store. The staff was unhappy and dirty, and the place looked terrible. Since the remodel of the cooking area and addition to fryers, the place has turned around. the Staff is happy and professional and the food is what I expect from Cousins.

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★ 2

Always a constant disappointment, never have good bread, if they and when they have it. Hardly ever have the bread I want n always dry. It is no where near the great standards of the cousin subs in west bend. (Either of the two)

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