★ 1

Won't be returning. Placed a pickup order at 611pm. The app said it'd be ready at 626pm. Got to the store at that time. Was told it'd be a couple minutes. Didn't get the food until 645pm because they hadn't started the order until I got there (4 sandwiches). I was the only one in the store, the place was clean, and no one came through the drive through the entire time I was there. The shift manager even made a comment about how slow it was. When I finally got my food I asked if there had been an issue with my order. He said there were a ton of orders they had before it, which was obviously BS. Lesson learned to not tip before you actually get service. On top of that they made the order wrong. Good luck to whoever owns this store.

Source: Google

★ 2

Waited 20 minutes for 2 subs. They were not busy when we pulled in. Waited at speaker for 5 minutes, asked if anyone was there. "Ya sorry, just finishing up". We get to the window and it was in hand ready to go, questioning how and why it took forever to make 2 subs with 2 employees. No reason for that! Not coming back. BTW ONLINE ORDER!

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★ 3

Hardly any meat on sandwich! Big bun tons of lettuce hard to enjoy Philly steak. Syrup shakes not good.

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★ 5

My favorite sub since I was a kid...

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★ 2

Cashier was sweet but waited 22 minutes for my food for it all to be cold when i got home 3 blocks away. Thought I would give them a chance, but wont be going back.

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★ 3

Food I very good. Service because of not enough help is horrible.

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★ 3

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★ 5

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★ 1

Won't be returning. 2 times now my carryout order has been missing half the items and or cold. Wish I could upload a picture of the cheese fries too. They look just sad.10 fries in a puddle of cheese. Not worth the time to do someone's job for them and pay that price for food that isn't made with care.

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★ 5

Gave the kids an extra cookie

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★ 3

Got a meatball sub. The sandwich was ok at best. Entire outside of the bun was covered in sauce and they forgot my jalapeños. If they were busy, I might give them a pass, but this was a Sunday afternoon and the store was empty. Sorry, but won't be back.

Source: Google

★ 5

Great subs, fast service! reasonable pricing. Specialty drinks and

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★ 5

The sandwich is great because they give a lot of toppings. The bread is never that dry. The mac n cheese is great. The cookie is great. The service got my food super fast. The building is very nice. 5 star everything. This is the best sub place in the world.

Source: Google

★ 5

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★ 5

1st time I was at a Cousins Subs since they closed down here 20 some years ago. Back then the subs were horrible. Only thing decent was the bread, meatballs tasted like cardboard. Got the same thing a few weeks later when I tried them again.

Fast forward to 2025 and a new store. Got a turkey/ham sub. Was very good. Good staff. Honestly I didnt have much expectations that Cousins had changed from the way they were back in the early 2000's, but had to try them again to see if they changed. Oh how they did change for the better.

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★ 1

Tiny subs with not enough meat or toppings.

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★ 3

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★ 5

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★ 5

Best subs and cheese curds in town

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★ 4

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★ 5

Great fried bologna sandwich! :-) I wish you guys were in Illinois. :-(

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★ 5

Love love love their subs!!! I have them delivered and its always quick. The food is fresh and delicious! I usually get fries as well and again they are excellent. I highly recommend.

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★ 5

Service is by far the best I’ve encountered in recent memory. Employees are always so friendly, attentive and accommodating. Everything is always clean. Food is great, definitely best curds you can find outside of a fairground

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★ 2

411pm on a Tuesday, 2 people working which I found to be sufficient. We ordered our shakes right away so they could be made. One person was ahead of us waiting for their food while we were ordering. We had a coupon to buy two subs and two sides and get a third sub for free. We ordered our subs and the side of soup and a side of macaroni and cheese. We waited over 30 minutes to get our food to go. Four people came through the drive-thru. They received their food before us. When they finally brought us our subs they forgot the soup. We asked where our shakes were and she said she forgot to put those in the order even though it's the first things we ordered. They ran out of ingredients to make the orange Shake. We had to reorder our shakes why are mac and cheese and soup got . This is when the 4th drive-thru person came. I think there might have been a third person taking orders somewhere else but we never saw them. Finally got to the car at 458 p.m.

Took the food home. The noodles in the mac and cheese were spiral and they were about a minute undercooked. The white cheddar was pretty good though. Two of the subs were the Italian add pickles and Mayo and no oil. They added the pickle but did not put on the mayo and gave us oil anyway. My friend told me the meatball sub was very good. My mint shake was also very good.

I did not like the fact that they kept putting our order on hold when we were taking it to go, they were putting drive- through first, they could do much better at multitasking. They were most definitely not busy and I think that they should have handled their customer base a lot better than they did. We could have went to Jimmy John's pretty much across the street and been in and out of that place within 7 minutes with the correct food. This was our first time at cousins, they lost my future business. Not just because of slow and incorrect service but also because the menu isn't very large. We only went there to begin with because we had coupons.

Source: Google

★ 3

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★ 1

The subs aren’t cousins down fall it’s the service. Subs shouldn’t take 40 minutes because they have a few customers. I could say more but I won’t. The fact is you can keep the refund I never received. Since you have only been open a few months. Keep up the good work and I’m sure you’ll lose even more customers.

Source: Google

★ 1

Always takes 20 mins for the food even with scheduled online orders lol

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★ 5

Great customer service food was hot. Fresh sandwich taste very good season 10 out of 10. I’ll be back.

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★ 5

This was my first visit to this location.
I was very happy with the friendly service, and that chicken cheddar deluxe on garlic herb really hit the spot.

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★ 5

Its yummy but it appears they took the guts of the bread out, or flattened it.

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★ 4

Fried bologna sandwich. Amazing.

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★ 5

Amazing customer service always. No matter who is working. They're so nice. We just left, and they were so kind, even our senior dog was treated with kindess. Fries are awesome as well.

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★ 5

10/10 service. Also gave my senior dog some whipped cream. Best fries around.

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★ 4

I love Cousins subs because of the fresh bread and the quality of the ingredients. I typically order the ham and provolone or the double cheese steak. ALWAYS DELICIOUS

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★ 5

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★ 1

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★ 1

Not what they used to be years ago. Over priced is an understatement. New building looks like the Pizza Hut and Tacobell buildings all depressing on the outside...

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★ 5

Fire subs🔥

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★ 2

I purchased a tuna fish sandwich with fries. Sandwich was not tasteful and fries were not hot.

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★ 5

The grilled steak sub was fabulous!

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★ 3

Cheese steak was ok. Too many onions and no cheese.

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★ 1

terrible place, at first it seemed nice to me until I placed an order, I waited for my order for forty minutes, none of the employees paid attention to me, as a result they just threw my order on the shelf and didn’t say anything, I don’t recommend this place

Source: Google

★ 5

So glad my favorite sub shop back. Nice clean place with a drive thru. Bread really makes a difference. Hot pepper relish is addictive…

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★ 5

Food is incredibly good from sandwiches to soup and the cookies are awesome too! Will be eating here again and again! 😊

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★ 5

Good sub. Cucumbers are cut funky but not bad. Got a turkey sub and was delicious. Cookie was good and so were the sour cream and onion chips.

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★ 1

Boss yelling at employers very dirty sandwich sucked will not be back to janes

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★ 5

Food was very well. Very nice staff. I don't hand out 5 star reviews but this place and it's staff deserve it. Good quality food that was hot well after I got home. 😋

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★ 5

It is great to have a Cousin’s subs back in Janesville again. And quite frankly I think they are better now than they ever have been.
Excellent food, excellent attention from the staff, and a great overall experience.
The staff in this restaurant works very hard to make sure that they have the order right for you before you even walk out the door.
Outstanding work Cousin’s of Janesville. Keep up the great work and I will return again, again, and again.

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★ 5

Moved to Janesville years ago and happy to finally have the best sub shop nearby! Ordered a pick up order and was quick, easy and food was great!

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★ 5

The best!! Love the staff :)

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★ 1

Smells good and the restaurant is new but I was ripped off. I paid $40
For this and I gave them a tip, just no! I won’t be back again I’ll
Pass.

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★ 5

Went here a couple days after opening and the staff was super friendly, the service was speedy fast, and the subs were delicious!

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★ 5

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★ 5

Very hard working and amazing crew! Managers are dedicated to serving quality food. Always with a smile!

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★ 5

Great steak sandwich!!!! Can't wait to try more different ones !!!!!

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★ 5

Cousin subs is always amazing, but this location has awesome staff that acknowledge you and get to know you! Very fast and always clean inside!

Source: Google