★ 1

Ordered 2 Wisconsin Cheesesteaks (over $30). 2 inches in on both ends of both subs had zero meat or anything other than bread. Ripped about 4 inches off of each sub that was just bread to eat the rest of the barely filled sandwhich. Wish I could just get my money back and go somewhere else. I should have taken a picture of the sub before ripping bread off because it was just so bad it was like a slap in the face. Me and my pregnant wife left still very hungry.

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★ 5

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★ 5

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★ 5

Three of us ordered 3 different subs specially made. They were fantastic! All 3 sandwiches were made perfectly. Everything was so fresh and there was plenty of meat, cheese and toppings. The staff really worked well together as well.
Back in the 70s and 80s my beloved mom and I would take a 60 mile trip once or twice a year to the big city just to get a Cousin’s sub. The order we had at the Manitowoc store rivaled those good old days. Thank you!

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★ 5

First of all for all you make believe mouthing off people..My sub sandwiches were absolutely delicious and perfectly 👌 made and I'll definitely be back to order more wonderfully made sub sandwiches from cousins!! Not once have i had any issues!!! Some you people that need attention that badly by posting rude comments please kindly go elsewhere and place your orders !!

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★ 2

Wisconsin steak and cheese supposed to have bacon onion, cheddar cheese and liquid cheese liquid cheddar cheese & melted cheddar cheese . I asked for green pepper. Well I’ve got one green pepper and can’t see the either. I see no bacon the bread wasn’t like grilled like it should be. There is like five strips of turkey on the turkey breast bowl that we got and about 100 onions. The cold food was with the hot food. We had to wait for meal to be remade.

So my steak and cheese sandwich I I got was getting cold. The cheese curds were cold and greasy and on top of it, check it out the order was incorrect .so I was charged more and had to sit and wait for that all of these things which could’ve been avoided if the other employee did not interrupt the girl while . taking the orders. And when she was wrapping my sandwich, she had the turkey sandwich she had sitting on the paper. Then she was going to wrap my sandwich in.when I asked her to get clean paper to wrap my sandwich ,she scuffed and rolled her eyes at me. Now, do you know what I’m allergic to?

I I do commend the cashier that check us out. The patients she had with her coworker. you did a very good job young lady . Resolving the incorrect billing issue.and taking responsibility for the mistake. However it was not your fault!! When the other young lady making sandwich’s was interrupting while you were taking our order. Management although the order was goofed up and despite the fact, My hot sub is cold and No veggies, along with the curds being cold curds cold and grease. And could have had an allergic reaction.die to the eye roller not taking food preparation. Seriously!
This young lady’s ( that cashed us out) actions ,probably save you two customers .

I don’t know if,I would come back! if it wasn’t for the action that she took to correct the issue bill issue.and accept responsibility even though it was not hers to take!!

.

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★ 5

Good sandwiches, easy pick up.

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★ 5

The Italian Special is one of the best Italian subs in America

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★ 1

Not made as ordered
Ordered with NO ONIONS - had lots of onions
Bread was dry and was missing the Mayo
Not ready when at the time they stated - didn’t start making it until I arrived (7min after scheduled pick up time)

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★ 3

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★ 1

Place is getting run down staff is unfriendly bread is hard.. forgot order.. soda machine not working all for a high price.. too bad used to be good when the owner was around.

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★ 5

Love the fries!!! I prefer them over McDonald's!! Little pricey for the subs...but i do enjoy the subs

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★ 1

I don’t mind waiting for food to be prepared or for the cost of the meal. We realize both when we go out to eat. It took 15 minutes to get our food, which was fine, but our hot sandwich and hot sides had no heat to it whatsoever. Almost every soft drink option was out. The sandwich barely had any meat on it and it just looked gross since it was no longer hot. For a place that wasn’t busy, I felt it could have been so much better. It was disappointing for sure.

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★ 5

The team demonstrates remarkable efficiency and friendliness, even in circumstances of being understaffed.

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★ 5

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★ 5

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★ 2

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★ 1

Expected fresh bread. Believe it was frozen. texture and taste terrible. Through away half of the sandwich.

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★ 1

The worst experience I ever had! This restaurant is a joke! I'm a travel nurse whose time is limited, I ordered a sandwich there for convenience! Needless to say I was disappointed I accidentally ordered the wrong sandwich, and I was penalized for doing so. The sandwich made me sick because I don't eat pork due to religious reasons. I explained this to the staff and the management and was told it was my fault and in order to get reimbursed for my 43.00 and 17 cents I needed to reorder what I wanted or get out of their establishment. This is the worst and most unprofessional place that I ever ate food! They threatened me and harassment me, to reorder a meal and repay for a order that was incorrect. And told me it was my fault and they would not remake my order. To sum it up I ended up getting sick and ended up in the ER! Moral of the story, is to never eat at this establishment period they are unprofessional, touch with a little bit of no customer service skills! place before my life

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★ 5

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★ 5

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★ 5

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★ 4

Got 4 subs, all were great except the meatball sub. It tasted water-logged and had very little sauce.

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★ 5

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★ 5

The food was fantastic. Best subs in the world.

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★ 4

Would be a 5 star if you had mushrooms not sure why you've taken them away but when there back I'll be back

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★ 4

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★ 1

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★ 2

Used to have the best customer service, but this last time was not good. Workers had their kid in the back wearing dirty crocks and hanging out, pretty sure that shouldn’t be happening. Ordered food and waited half hour while they served people who came in after us, cheesesteak was great fries were barely warm as they got them ready first and then made sub. They need a manager or someone to monitor what’s going on there.

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★ 5

The service was super fast, and the sandwich was wonderful!

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★ 5

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★ 2

I will never pay 40 bucks for 2 subs again. Go to subway it's cheaper and better with more options

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★ 5

Clean restaurant with speedy and friendly service. Amazing subs on real bread.

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★ 5

Always a great experience with Skylar Slater working there he will be missed

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★ 5

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★ 5

Great staff and good food

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★ 5

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★ 2

Talia is amazing and made customer service for check out great! Izzy was on top of her game and prepared our food quickly. I only give two stars because the boy taking orders was too busy flirting with the meat cutting girl that he couldn’t hear my order over his giggles. Didn’t get cheese added and wrong bread. This is the second time he was too busy to do his job and something in our order was wrong.

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★ 5

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★ 4

Good sandwiches. Ok service. I wish they had a drive thru

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★ 1

Sub was completely incorrect & tasted awful. Didn't finish it.

Edit to add: emailed company as requested and heard nothing back. Haven't returned to Cousins since.

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★ 4

Employees were great and the food was good.

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★ 5

East Coast Steak sub was awesome! Wife and I split a whole sub. We were full. Downloaded the app and got one half free so that was a bonus too.
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HappyRVCamper.com
RentLittleCamper.com

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★ 1

If I could give out no stars I would. What a horrible experience at cousins was the worst customer service I ever had. The employee was rude and I called the owner and spoke to some guy name Mike who told me that basically I wasn’t getting a refund and that I can go F myself. I’m almost sure you don’t treat your customers that way!!! SMH P.s I’m pretty sure cousins doesn’t base their customer service on how he treats people.

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★ 5

Food was great, 10/10 would recommend.workwra did great 😃

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★ 5

good place to eat

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★ 5

Excellent quick service! Very professional staff. Sign on door they needed to close early due to staffing shortages.🙁

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★ 5

Absolutely love walking into our Cousins in Manitowoc and smelling the fresh bread

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★ 4

Finally, they had the original club sub!!!

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★ 4

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★ 4

Use the app! Super fast and ways ready

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★ 5

I know exactly what I’m getting when I come to the Manitowoc Cousins: great service, consistent food quality and most of all- satisfaction😊 Mike and the crew are awesome!

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★ 5

Love Cousins Pepperoni Melt and Fries.

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★ 5

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★ 5

Great subs made fresh to order

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★ 2

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★ 5

I love going here the staff is very sweet!

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★ 5

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★ 2

Too expensive

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★ 5

Best sub I’ve had in a long time. Service was great too. You could tell they really were busy with big orders and still took the time for accuracy, respect, and promptness. Look forward to coming back!

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★ 4

Ordered takeout, cool thing about the place is that they wait to fry your cheese curds until you get there since it only takes a minute or two. They have a nice coke soda fountain that has the flavors you can add, i really enjoy cola with lemon.

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★ 1

Stopped in tonight, no one was in line, that should have been my first clue. Asked for no onions on my sub, they were still put on. Wasn't given a option to have my sub hot, like I have at this location and other locations. She did put the bacon on the grill, for about 10 seconds. Bad experience, will not be back.

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★ 2

There were 5 workers working, but collectively got nothing done. My order was just sitting there for 10 minutes but no one got it to me cause they didn’t communicate with each other or help each other out. Only one of the workers actually got stuff done while the rest did nothing. Also found a hair in my Mac and cheese.

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★ 4

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★ 5

Great sub and nice staff

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★ 5

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★ 5

It's always good when I go to this cousins. I always leave happy. The people they have working here must live there job because they are always happy to see you and prepare my food quickly and efficiently with a smile.

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★ 1

Closed at 8pm on a Friday night???? Unbelievable! Then you people complain that you have no business! Will never try to go there again and will pass on the word!!!

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★ 5

Very clean , friendly food was good

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★ 5

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★ 5

Just amazing food. So much better than subway in my opinion. The meatball sub, fries and cheese curds are too die for.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Service was great and the food was delicious as always.

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★ 4

Fast friendly good food

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★ 5

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★ 5

I go here so often, half the staff knows me by name. Food is always good here, service is quick and friendly.

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★ 5

Delicious subs as usual with little extra added touches too! Clerk was happy and peppy, made my husband feel good too.

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★ 5

Delicious

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★ 4

Good

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★ 5

The manager/owner of this Cousin's Subs is so great. We have talked with him before during a slow time and even today when busy he is positive, fast, reassuring and so friendly. The whole team always seems to work well and we really appreciate the service here!

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★ 5

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★ 3

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★ 4

Good food and place, had to remind them to give us our cups for drinks and food took awhile because they didn't get to making the cheese curds right away

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★ 5

Party pack made for a perfect get together with family. Great bun and chuck full of meat. Because of different likes Mike put fixings on the side. Great prices and Mike treats you right.

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★ 5

Mike is definitely not an a-hole, Cousins Subs is amazing and I eat there almost every day.

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★ 1

The owner Mike is an a-hole. My order was always getting messed up even tho I was a regular and they came over to my work of place to pick up my bite - taken sub because I asked for no onions and there was almost an intentional amount of onions on.. anyways I call them and he sounds sarcastic and visits my work of place to make sure I’m not lying!!! Then takes my sub that is riddled with disgusting onions and doesn’t even seem apologetic! Long story short I stopped going there, but I stopped by there now months and months later. Ordered online and even came in and asked for mayo on the side. Didn’t get it. Am I even surprised?

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★ 3

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★ 5

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★ 3

Fast and friendly service. Another fast food sub shop.

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★ 4

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★ 5

These Subs are always good . There bread tastes amazing and there toppings are always fresh . Plus there french fries are the best in town !

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★ 5

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★ 3

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★ 4

Good subs.

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★ 4

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★ 5

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★ 5

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★ 3

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★ 5

Best cheese curds in town and the manager was killin it even though it was rather busy

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★ 5

I love this cousins it’s hands down the best in Sheboygan. Friendly staff that stays busy. Greets customers with a big smile. Lobby is spot less. Just a wonderful place to dine. Keep up the good work.

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★ 5

The sub was delicious, employees very nice

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Fast and friendly

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★ 4

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★ 5

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★ 2

Kept my receipt so they wouldn't forget anything. Got home no cookie. Disappointed.

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★ 5

Quick service, great customer service.

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★ 3

Its ok

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★ 5

Got the assorted party pack. Everyone liked them

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★ 5

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★ 4

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★ 5

Way much better at working with people then subway

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★ 3

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★ 4

Friendly staff, quick service, good food

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★ 5

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★ 4

Fast service and decent prices

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★ 5

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★ 2

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★ 5

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★ 5

I’ve always been a Cousins fan and now that I live in MN where we don’t have Cousins, I always make sure to stop when I’m in town visiting my parents. I particularly like the Manitowoc location because the manager (I think he’s the manager) is so kind and always making sure people that are dining in are happy although it’s only a counter service establishment.

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★ 4

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★ 5

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★ 4

I gave a 4 simply because we love their BLT Sub. It is delightful.

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★ 5

Sandwiches are great. Love the cheese curds!

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★ 5

Always a great place for a quick Wisconsin sub!

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★ 4

Good place, great service, good variety

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★ 4

Always have friendly faces working, the place is very clean and well upkept. I would recommend going with a bottled beverage vs the dispenser the carbonation is off and make the drink less then good. Food was exactly what you expect.

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★ 5

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★ 5

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★ 4

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★ 4

Had coupon for buy half a sub get half free. With the purchase of a side. Very good. But really that's all it is worth. Definitely better than Subway.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Food was very good and the service was friendly and efficient.

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★ 5

Love their food

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★ 5

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★ 5

Excellent food and service

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★ 1

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★ 5

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★ 5

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★ 5

Love their ham sub is the best ever best bread service is really good there

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★ 3

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★ 5

Great sandwiches and a very nice looking place.

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★ 5

Fast friendly service.Great sandwich.

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★ 4

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★ 5

Sandwiches are great and the fact that they offer fries makes it even better. Who doesn't like fries?

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★ 4

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★ 1

Insulted For having my work shirt(Subway) and they did not give any Napkins.

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★ 5

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★ 5

They are very friendly and helpful people. They make sure your food is just the way you want it.

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★ 5

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★ 4

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★ 5

Very friendly, helpful staff. Fast workers.

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★ 4

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★ 5

Great fast and friendly service. Good location right off the freeway.

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★ 5

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★ 5

Great subs and great service.

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★ 5

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★ 2

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★ 5

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★ 4

Great sandwich and service.

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★ 5

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★ 4

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★ 3

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★ 5

Love Cousins and their great customer service!!!

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★ 4

Love it, awwsome.

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★ 4

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★ 5

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★ 5

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★ 5

Everyone is always so nice here; Enthusiastic without being over the top. I love the salads and the cheese curds are heavenly. I wish I could have the broccoli soup available everyday!

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★ 3

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★ 5

Great food, great people!

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★ 4

The employees were very nice and they got the food done very quickly. Best cousins I have been to.

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★ 5

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★ 5

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★ 3

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★ 5

This is the second time I ordered party boxes for a birthday party and my order was taken very friendly and helpful as usual the subs were awesome the boxes were clearly marked with the kinds of subs, they were put in the boxes neat and organized with the mayo and stuff in small containers on the side the big bag of sour cream and onion chips were really good as were the cookies didnt have many left over love cousin subs and will definately order for partys again Thank You to the staff for your hard work its worth it and you are appreciated!😄

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★ 5

We Ordered as a delivered, catered party. The owner personally deliver order and was extremely friendly and helpful. Everyone raved about choosing Cousins for our catered in meal. We will be using this Cousins again! Food quality and packaging was A++

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★ 5

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★ 5

I absolutely love this place. Staff are always cheerful and accommodating, and my sandwiches are always delicious!

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★ 5

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★ 4

Brand new and nice setup. Quick service

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★ 5

Always great in the day time when I go.. at night time bread seems to be harder. I eY here almost every other day.. I love this place....

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★ 5

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★ 5

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★ 5

The owner was on site, helpful, courteous, and want to make the best experience! I will be back, live cousins subs!

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★ 3

I ordered 2 sub meals and a bag of chips. The person on the phone read back the order and I corrected her on what the order should have been. We received one meal, the wrong chips, and one sub had mayo on that should not have. Food tasted good but numerous things wrong with the order. Will try one more time to see if it is gotten right.

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