★ 5

fantastic subs and friendly service.

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★ 5

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★ 5

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★ 4

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★ 5

Great subs here.

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★ 5

Please bring cousins back to Minnesota

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★ 5

Good service a n d food

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★ 3

Disappointed in the service we got today every time I’ve come here the employees are very understanding and nice. We order food and go home and realize they didn’t make something we ordered right so we go back and ask nicely to just get it fixed. Got some nasty attitude and said he knew what he put in there so only got one item fixed. I work in food service so I understand having a bad day but just a disappointing experience.

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★ 5

Very clean and excellent service. I traveled to this location specifically because they had the best reviews. I loved the fried Usinger bologna sub and hope it becomes a permanent menu item.

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★ 4

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★ 5

Cleanest Cousins around, friendly staff, efficient, and wonderful food.

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★ 5

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★ 3

Ordered online yesterday (Jan 1, 2025) with no indication that this location was closed for New Years Day. We arrived to find a handwritten note on the door saying it was closed. They had no problem still charging our card for the $50 worth of food we were trying to get. We ended up driving over to the one in Thiensville but we were on our way out of town and this added a bunch of time on to our trip which was annoying.

Because we've had great experiences at this location every other time, I assume this will all get worked out. But maybe turn off your online ordering if you aren't going to be open on a specific day.

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★ 5

This location is always good. Pleasant service at a reasonable price

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★ 5

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★ 5

Fast and Great service!

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★ 5

Of all the different Cousins I have eaten at, this is by far one of the best! The owner is here working daily and makes sure your sub is perfect!

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★ 3

I like ordering from this location but most of the time they close before the time stated on the website or the posted hrs. They also run out of food and don’t make more. It’s very frustrating and disappointing

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★ 4

I came to Cousins on Sunday, June 23rd at 1pm and had an odd experience. The door was locked and there was a man wiping down tables just on the other side of the glass. Tapped on the door and was ignored. The hours were supposed to be 10am to 7pm. No special message on the door. They do a great job here. Baffled in Mequon.

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★ 5

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★ 5

Staff is great here! Great customer service. Props to store manager and team for running things efficiently

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★ 5

Happy employees, delivered food to table, good food. Thanks

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Food and service were great as usual.

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★ 5

Wonderful experience as always. Staff is fabulous and food is delicious!!

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★ 5

great service and food these days it seems! maybe better management or training. They seem to be back to making sandwiches with love. a rushed cheese steak tastes so bad, glad there not doing that anymore.. cheese curds always so good also

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★ 1

Stopped at 11:15am as it opens at 10am and place closed way to go cousins

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★ 5

Love cousins...bread is always fresh and they have enough meat on the subs that lack in other sub shops. Fries and curds sre always freshly made. The Italian special is my favorite with fries or curds.

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★ 5

The Italian is the old school sub I have been looking for

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★ 5

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★ 5

The manager remembered me from previous visits and gave a warm welcome.

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★ 5

The food here is always incredible and the staff are so friendly. Thanks :)

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★ 5

The guys behind the counter are great. Give them your business

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★ 5

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★ 5

New management is awesome!!!

Amazing service and delicious subs

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★ 5

Excellent staff. Food always good!

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★ 5

Super friendly and fast service!

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★ 5

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★ 5

Under new management, it definitely seems like they care about the business. The staff are extremely considerate and the experience was very pleasant. They keep their promise of keeping the store open the usual hours no matter what.

Driving past the place before the place re-opened, I noticed they even did a thorough cleaning of their kitchen equipment (something I never see with other fast-food establishments).

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★ 5

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★ 5

Feels like a brand new store with the new management. Friendly staff and the food was awesome!

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★ 5

Under new ownership! Had a get together Saturday night, ordered the party pac of subs. Fresh and perfect amount of deli meat. The sub sandwich’s were a hit! This will definitely be something I’ll be doing again.

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★ 5

(Under New Ownership) Armando is the best manager ever. He's great at problem solving. We had an issue with our order he was helpful via fixing the issue and revolving our problem. We love Armando's management skills. We will be back to this location for sure. Keep up the great work Armando!

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★ 5

Fast service, great sandwiches.

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★ 1

Saturday, online order. Come in, 3 young kids working at a snails pace. Their obvious friends come in and served on the spot, waited for food - mentioned I had a pick up, said waiting on fries, they made fries and took care of their buddies. Nobody over the age of 18 here today to be responsible I guess ….

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★ 2

One more Mequon sandwich place we cannot be customers of. They are always closed. Then today I ordered delivery, found out it was through door dash. They forgot half the order. Door dash couldn't resolve and the store had left it on the counter and couldn't do anything about it.

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★ 1

Cousins is one of my family’s favorite local sub shops, unfortunately a particular staff member (older female with many tattoos )the last few visits has treated myself and other customers disrespectful and complains when they order too much food and don’t call ahead. It really seems she hates her job and working and takes it out on customers. Really a terrible business practice and experience if they want to remain open ! They should be happy that customers are keeping them in business. I didn’t think ordering 5 subs was too much for 3 staff members to handle?
An older gentleman politely stated, he tried to call ahead but no one answered the phone the 3 times he called for over an hour with no answer. I generally use the on line ordering app, but was driving on my way home from work when my family called to ask if I could have a treat and pick up some subs for dinner that night . With the economy in the worst shape in my lifetime and gas & inflation at record highs spending $60-70 on subs is sometimes a little luxury even in Mequon folks.

I understand a lot of business are short staffed but this was not the case that particular night ( 2 teenager staff members and the older female employee were all working ) John, the owner was not at the store that particular evening. She blamed to the older customer , john for not being around to answer the phone . Total of 5 customers in the store at the time , 3 had orders in process and were waiting for the orders and 2 waiting to order (myself and an older gentleman)
Both myself and the older customer were patient in waiting in line not saying a thing.
The employee was making subs and said rudely you’ll just have to wait , so I waited 2 minutes patiently Understand they were busy around 5pm dinner rush . The employee then started to take my order I ordered 2 of the same subs Steak Phillie and she rudely stopped me and said how many subs are you ordering and I said 5 ( which 2 were going to be just a plain cheese subs so not a hard Order , but she didn’t let me finish ) rudely just turned around and went back to the grill and said well you’ll just have to wait , you come in here a lot why didn’t you call a head!??!
To my earlier note that wouldn’t have mattered since no one was answering the phone anyways from the older customers experience waiting in line with me !
The other customer we as shocked as I was she was being so rude to customers .
Well I waited another minute being ignored then turned around and left with out ordering
I said the well I guess you don’t need my business if you don’t want to take my order and walked out . I then drove down to Jimmy John’s and got my subs. They were incredibly busy 20 people in line or waiting but plenty of staff and the ordering went smoothly.
I wasn’t rudely complain to by staff for ordering 5 subs or ignored !
Sorry for the long review but wanted John the owner to understand and be aware that these continued terrible experience, is really hurting his local business. I love cousin subs and a long time customer , but will not be back at the Mequon location until that employee changes her attitude or learns how to treat customers .
Sad but True and just wanted to keep everyone informed on the recent state of business at Cousins Subs Mequon location.
I have never felt more insulted that a business didn’t want my hard earned dollars , to help support their local business model which is to make quality subs for customers!

Update it’s been over 3 weeks and no response from cousins locally or the corporate web site . I immediately filled out the same information on the recommended cousins customer service website and still no response. Only the automated response directing to the customer service site .
It’s Very unfortunate that cousins doesn’t seem to care about it’s customers and providing them with great service.
Adios Cousins !

Source: Google

★ 5

Always delicious! Friendly staff. They make a real good sub.

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★ 5

Great location. Daytime manager very friendly and great to work with.

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★ 4

Quick, friendly staff

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★ 2

Forgot I said I wouldnt be back because the sandwich maker didnt change gloves. Maybe 5 years ago
So today I seemed to interupt workers conversations. She walked in back as soon as I came in. Took my order very matter of factly. Didn't bother to ask if my order was here or togo, tell me there was no ice, or hand me a cup. After I got my order the conversation continues and gets louder and I hear the F word, the S word twice. Apparently she was talking about another female because "she" was in every sentence.
And the tv was on instead of music.
I'll keep coming just to see if anything changes...

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★ 5

Love it here clean and the employees are respectful

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★ 3

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★ 4

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★ 2

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★ 4

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★ 5

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★ 5

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★ 1

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★ 1

Tried calling a few times on Saturday to ask a question. No one answered. Is this location even open???

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★ 4

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★ 1

The most unfriendly and rude service. Will not be back. The sandwich was gross too.

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★ 4

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★ 4

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★ 5

Nice place good food clean place excellent attention

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★ 5

Fast and friendly they made me a great cheese steak sandwich. Will be back

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★ 5

Always great! Love the Pepperoni Melt sub. I've been eating Cousins since they opened in 70s. No longer live in Milwaukee but love when I'm here and can have some Cousins!

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★ 3

At the time I came in....it was a little disorganized. It seemed like one employee was struggling to keep up....preoccupied.

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★ 1

Unfortunate experience at this location. Two very overwhelmed workers with way too many orders for r the two of them to handle. Gloved hands of workers making subs, handling the cash register, handling CASH, and then going right back to handling subs without changing gloves or performing hand hygiene. I’m not restaurant expert, but that sure sounds like a health department violation. Avoid this location.

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★ 5

Really loved the chicken cheesesteak!

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★ 4

Good customer service. My order was correct. Just a friendly reminder to staff to change gloves when handling money and food. Please don't wear the same gloves.

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★ 4

Fresh alternative to fried...:) and no stifling smell of yeast like ... way. Salad on a bun, will return

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★ 5

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★ 4

Had a smooth experience overall. The store was clean and the staff wore mask and worked in clean spaces. The location is a bit far from home but when in the area i wouldnt mind stopping by again.

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★ 1

I went to this cousins today to grab some sandwiches and the two girls working there could not have been more rude. It takes a lot for me to write a bad google review, but this bothered me for the rest of my day. Either they were in a fight and hate each other or hate their job. The only reason I gave a star here is because cousins sandwiches don't deserve the bad review, but the customer service does. These girls need to learn to say hello, thank you, have a nice day, make eye contact and get the scowls off their faces. The one roles her eyes when I ordered the cheese steak because she had to cook something. Really terrible.

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★ 4

Friendly people :) great sandwich

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★ 5

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★ 5

Everyone is so friendly and very nice they all deserve at least a $5 raise each and that should include the part time workers.

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★ 3

Adequate sub shop. Appears clean...but nothing exceptional. Purchase time in & out was very short timespan. Food was good. Done in was available but not inviting really.

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★ 4

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★ 5

Always delicious! Ordered online and did curbside pickup.

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★ 5

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★ 4

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★ 2

Of no fault of the employees, they were seriously understaffed & disorganized. Our food was correct but we had to remind them of the items that should be on the sandwich based on the menu. Walking out, my husband stated he would not return to that particular Cousins even if they gave him free subs.

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★ 5

I wish we had a Cousin's subs closer to home.

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★ 5

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★ 5

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★ 3

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★ 3

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★ 4

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★ 5

Fresh ingredients, fresh baked bread equals healthy whole foods

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★ 3

It's okay the sandwiches are only good if Nate makes them. He is truly their best worker and always gets me out the door as soon as possible.

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★ 5

This location has amazing service, friendly employees, and great food. I would definitely stop in for lunch again. I had never visited this location before, but as I sat eating my lunch, I observed multiple regular customers stopping in for a meal. This gave me the impression that Cousins is a family restaurant.

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★ 5

Great food and awesome customer service!

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★ 4

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★ 5

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★ 5

Staff here was excellent!

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★ 5

Love Cousins!! Wife was next door eating something else, not me

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★ 5

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★ 4

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★ 5

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★ 5

As stated before Cousins has the best double cheesesteak in the world.

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★ 5

Cheese steak on fleek

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★ 5

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★ 5

Great subs. They have two sub sizes a 7.5 inch and a 15 inch... Smart idea. Tuna was excellent and also tried the chicken cheese steak. Not sandwiches were non greasy and easy to eat.

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★ 5

Great costumer service and short wait times. The staff is very friendly and even remember I like my chili with cheese.

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★ 5

Tasty subs

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★ 5

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★ 5

Great food great staff

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★ 5

Good bartender

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★ 5

Service was excellent, Sandwiches were delicious

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★ 4

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★ 5

Very pleasant experience...the lightskinned black lady...I forget her name, was so helpful and polite. She knew her business and even though it was just one other employee working with her she handled everything effortlessly. 5 stars to her. She was great! She went above and beyond for the customers.

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★ 5

Don't come to offend but love the people they know my order breard allways soft clean store 😀😃😃

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★ 5

Great customer service

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★ 4

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★ 4

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★ 1

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★ 5

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★ 5

They were very friendly and quick in getting my order. Good customer service.

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★ 5

Hey its Cousins Isnt that all you need to know??? No? Brother... You have been missin out lol

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★ 3

Food is always great, tried on three separate occasions to place a telephone order, they don’t answer. Went inside, to place my order, saw them let the phone ring, and not answer. Or they put on hold, until customer hangs up. They laughed about it!

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★ 4

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★ 5

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★ 5

Very personable staff and great service.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great service and the food tasted so fresh hot...... Me and my wife felt at home away from home.....✌🏿🤞🏿🖖🏿💪🏿👌🏿👍🏿🖐🏿🤘🏿🤘🏿🤘🏿

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★ 5

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★ 4

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★ 4

Friendly and fast, just as I wanted.

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★ 5

Best subs around😛😍

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★ 5

We came in with a large group. The staff were very patient and friendly. They made our orders quickly and everyone in our group had a positive experience! The food was delicious! We will definitely come back to this restaurant and recommend to friends!

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★ 4

Great Sub and great service

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★ 3

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★ 5

Awesome steak & cheese.

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★ 4

Good

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★ 1

The worst skimpiest of all the Cousins shops I have ever been to. If this is how the company has changed, it's time to eat elsewhere.

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★ 5

Excellent

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★ 5

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★ 5

I am have been coming to this location for about 3 years now and I never had a bad experience. All of my food orders were correct or if incorrect, the people fixed it with no problems.

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★ 4

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★ 5

Very nice staff and their ingredients we're fresh.

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★ 5

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★ 5

Nice people there good lunch

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★ 5

GREAT STAFF.. NATE SUCKS BISCUITS....

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★ 3

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★ 5

Awesome service! :-)

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★ 5

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★ 1

They advertised fresh bread as a reason to eat there...my sub's sandwich was so stale. I threw it out

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★ 4

The food is always good, and the staff is always friendly. I gave 4 stars and not 5 because the service is a bit slow sometimes.

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★ 4

Great service

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★ 5

Fast service and store very clean.

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★ 5

Service is always accommodating and the sandwiches are tasty. Clean place as well.

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★ 2

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★ 4

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★ 5

Cousins seriously has THE BEST cheese curds of anyone.

The subs are uniquely original too.

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★ 5

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★ 5

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