★ 5

5 stars goes all to the lady who helped me cover my meatball sub in the drive thru after learning cousin's doesn't do tap pay in driver thru. >.< How does cousin's not do tap pay??
Anyways, thank you for helping me satisfy my impulsive comfort food craving <3

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★ 4

I just got an Italian andwich

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★ 1

Walked in looked at the prices and left. 27 bucks for a sandwich is ridiculous.

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★ 3

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★ 4

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★ 5

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★ 5

Great place with great service. I come here often and never have an issue, also do large orders for work without issue.

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★ 5

I happened to have pulled up when the store was about to close. I am disabled, can barely walk and the 2 people that were working on 12/02/2024, were so helpful, did deeply care, respectful and some of THEE NICEST people I have met working for Cousins. I believe Kevin was his name and the females name, I didn't happen to get. Both of them get a 5 Star rating, as well as the store for cleanliness, and the Cheese Steak was so good.. Thank you for the blessing Kevin and female co-worker. Thank you for not turning me away. May God Give the both of you many blessings. Thank you again

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★ 5

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★ 5

Excellent

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★ 4

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★ 1

My food was cold they gave me a half of container of fries my soup was cold when I asked to use the bathroom the server Nicole had a very bad attitude as if she didn’t wish to give me the key on top of that there was no tissue in the bathroom and no soap to pay that amount of money to deal with bad attitudes and cold food is crazy

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★ 2

Long wait

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★ 5

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★ 4

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★ 1

I hate this location! They NEVER have anything available. They only have what they allow or feel like having for the day. As soon as I pulled up the drive-through, the employee said, "All fryers are closed. Only order cold food." It's only 8 and your store doesn't close until 10. Lazy workers. Smh

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★ 5

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★ 1

Ordered a 6 inch sub, $10.00 absolutely ridiculous! No drink or anything extra. Nutts!

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★ 4

Good subs, good prices and have specials at times!

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★ 5

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★ 5

Rasshad was very nice and respectful handle our order with care moved at a face pace keep up good work ill love to come back to this location

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★ 5

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★ 3

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★ 5

Good location, good customer service and the food was good as well

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★ 2

I ask for my sandwich to be on garlic bread and they did not listen. Plus I’m missing my regular large fries terrible service.

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★ 1

Shame on ownership/management. This place is perpetually understaffed. The service is terrible because the people who are there are totally overwhelmed by having more customers than they can handle. The people who work here are nice and friendly and it feels like theyre thrown to the wolves by not having enough help.

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★ 5

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★ 5

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★ 5

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★ 4

*Drive Thru* *FYI: *Cousins Subs is Hiring ** I Ordered a "WHOLE" Chesesteak Sub (Regular Sub, cut in Two Pieces), with Sour Cream & Onion Chips. Forgot to asked for my onions to be grilled with the meat!

It's been a Long Time since I have ordered from Cousins Subs. They have made some Post Pandemic changes, but overall I had a great experience: Food, Service, and ALL. Friendly Staff.

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★ 1

I went to this location today for a simple sandwich. Just a club, roast beef and cheddar and cheese curds. I had a free cookie coupon from the app as well. Well the lady at the window told me I could not get the free cookie and said I needed to come in. Then my sandwich wad made sloppy. The tomato is not even on the sandwich, it's sitting on the side of the sandwich in the wrapper. To spend $25 on a sloppily made sandwich and bad service just sucks. I've came to this location a few times before and I've never had such terrible experience until today. I mean it could be worse but spending money and you get bad service and sloppy food is a no go. I'll take my business somewhere else next time.

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★ 1

After a long day with my mom, she wanted to treat me to a sub from Cousins Hwy 100 and Silver Spring. I got a chicken cheesesteak 7 1/2 Inch and my mom a chicken cheddar bacon 7 1/2 inch sub. The young lady at the drive thru window was friendly and patient (helped me get to my Rewards acct. via my cellphone number. As soon as I dropped my mom off I drove home to eat. I was starving since neither of us had eaten breakfast or lunch. The sub bread was tough and cracked on top. The meat was dry and salty as well a void of any other flavor. I tried to eat it thinking it's not that bad- but it was. I called my mom to ask how her sub tasted. She immediately said salty. I called and was told they could give me a different bread with many apologies to make things right. I go to my moms, get her sandwich and receipt and spoke with Juan (store manager). He said its impossible that the bread is stale or old because the GM makes it fresh daily. I show him the sub and he said well we can make the same subs again but could not do a different sub/bread. Why would I want a repeat of the salty sub on stale bread we just received? I asked for our money back. We paid cash and I had the receipt. He said only a GM can approve getting our refund. I was starving and now beyond frustrated. He said sorry there's nothing I can do and walked away from the window. This was such a horrible experience. The manager said the sandwiches are pre-seasoned so they can't be too salty also. Lay-Lay, the young lady at the window was the only saving grace for this visit. She was kind, patient, and apologetic. I left still hungry without a refund to buy something from somewhere else in the area :(.

Edit: I did get the opportunity to meet that Monday with a manager named Nicole. She agreed that our visit was handled improperly and apologized by offering my mother and I coupons for free subs. We appreciate her making things right and assured me that a review of training would take place to prevent other patrons from having a bad experience like our initial one.

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★ 5

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★ 5

I was in the drive through, this was was my first time at cousins subs. I did not know what I wanted. The young lady, Lay Lay, in drive through was very patient with me as I explored the menu and told me recommendations. The food and service was great!

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★ 5

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★ 5

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★ 4

Ordered Mac an cheese but I didn't get a spoon. Other then that everything was good.

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★ 5

Great submarines sandwiches. Fresh ,tasty food. Recommend everyone.

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★ 5

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★ 3

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★ 3

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★ 5

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★ 4

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★ 1

Ordered a Turkey breast sub and sandwich taste like inside of a dirty fridge… I mean every bite. I couldn’t enjoy sandwich. Was a terrible experience. Hopefully they can one day soon learn how to keep where ever they store vegetables at clean.

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★ 5

Great Kind Reguards

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★ 5

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★ 5

So I understand that you guys are short staffed but my receipt was correct the food not so much. My hot ham and cheese had no bacon. The chicken Philly wasn't on parm and had no tomatoes or cheddar cheese. The cheese steak was fine, the Philly cheese steak didn't have provolone as it was supposed to. The staff was very nice and my order was correct on paper, it just wasn't made correctly which was extremely disappointing especially when some of that stuff is an extra charge. So I paid for stuff I didn't get. Very nice and polite staff, but make sure staff is looking at tickets and making food correctly. I already waited a little bit for the food, which again no biggie I get you guys are short staffed, I wouldn't have minded waiting longer considering I spent almost $60 and only one sandwich was right.

Came back to edit my review. I had my order remade on the store, the managers were all very nice and accommodating and the food was perfect this time. I really appreciate the accountability and the effort to make things right, that's really rare nowadays. So we will definitely continue to come here for our monthly sub cravings! Thanks again guys!

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★ 5

Food is always good. But I dislike this generation of workers.

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★ 1

Good food but Terrible service

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★ 1

Absolutely horrible. Thought I could trust this cousins, but it seems every single one has hit rock bottom. Called in a $63 order. Got to the drive thru and was told to pull around great. Total was right ok. Thats when the mistake manifested. All we got handed was 3 soda bottles and some fries...$63 and thats all you think is on the order? Seriously this company really need to step it up or they will fail! So finally after waiting at the window for 10 minutes with no communication we get told the sandwiches are getting remade....because some handed out the wrong order! HOW DO YOU HAND OUT A $63 ORDER WRONG!? That was the whole reason for calling it in! Absolutely bottom of the barrel. AVOID AVOID AVOID!!!!

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★ 5

Bread is always fresh. Sandwiches are made neatly & always correct. Never had a problem here in past few years. Parking lot has ample parking

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★ 3

It's okay

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★ 5

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★ 5

Best sandwich in the world to me,, Saying that all the way from Texas

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★ 5

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★ 5

Food and service is always good

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★ 5

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★ 5

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★ 4

Very pleasant experience. I made an online purchase, picked my order up through the drive through window and the cashier was such a pleasant person. It’s not often that you get great customer service at fast food restaurants but this young lady proved that it still exist. Sorry I didn’t get her name, but it was 2/24 around 5p.m.
Also, my subs were delicious, the bread was soft and fresh just the way I like it.

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★ 3

Good when fresh!

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★ 5

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★ 5

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★ 5

Live nearby & have been happy with the service lately. Good job Guys (and Gals!)

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★ 5

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★ 5

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★ 4

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★ 5

Ariel and Deliesha were so helpful and sweet! Great customer service! Trina made an excellent sub in a bowl! Definitely recommend!

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★ 5

Food is great as always, and they worked through a busy line quickly enough.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Took a minute, but worth the wait!

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★ 5

Good service and food.

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★ 3

It's alright.

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★ 4

This location was a nice place to get lunch for my movers who moved myself and my sister on the same day. The party subs were delicious and prepared well. Price was higher than I expected but still okay for the quality received. I will come again.

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★ 5

Everytime I come here, i'm never disappointed! The employees are very friendly and efficient! Great place!

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★ 3

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★ 4

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★ 5

Delicious sandwiches. Friendly atmosphere.

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★ 5

The sandwiches I ordered, Cheese Steak, Veggies, and a Pepperoni Melt were very fresh and super delicious. Great job Cousins!!!

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★ 5

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★ 5

The staff at the Cousins was fantastic! Subs were delicious 😋

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★ 3

I made an online order for pick up. When I arrived to go inside the store they locked the doors. I was expected to wait in the drive through while my already prepared food got cold definitely effects the food quality.

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★ 5

The customer service was Aone.

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★ 4

Lots of tuna

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★ 4

Great place kind of expensive

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★ 1

Says open until 10pm. Not open at 8pm.

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★ 5

My sandwich was wonderful AND my order was completed before the time it was slated. I will be back!!!

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★ 5

The food was awesome

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★ 5

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★ 2

Soda machine broke, I get from another soda machine on the back but, soda tested flat...
Subs are getting small

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★ 4

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★ 2

I asked for a steak Philly with marinara and extra mayo...it Never is made correctly. Sandwich was small and they had no soup

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★ 5

Was very respectful, food was fresh and done in timely manner

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★ 5

Easy online ordering and great quality food. Staff was friendly and fast.

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★ 1

Ordered a delivery. Sub, fry, Mac and cheese. The sub came with stuff on it I didn’t want. Also completely forgot my 5 dollar French fry. Almost paid more for delivery then what the order was worth. How can you honestly forget a whole fry and this isn’t the first time either. Is the fryer clean you don’t want to use it so you can get out of there faster? Do your job or work somewhere else my god .

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★ 2

The manager and one male employee were rude. When I said roo the manager He should work on customer service with the young Man,He looked high and I am serious and said Huh... I will mot return. The Ladies who were there were hard ar work and kind.

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★ 5

Clean, quick, fresh, filling.. got a cheesesteak and the meat was way fresher and tastier than subway's steak. The bread is uniquely classic and I will definitely be craving this sandwhich later. Very happy and energetic employees, extremely comfortable, safe, and inviting for being in this part of Milwaukee.

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★ 4

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★ 5

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★ 5

Very friendly employees. I was warmly greeted upon entry. My sandwiches were made perfectly.

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★ 3

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★ 3

Extra mayo means a bit more. Sandwich was dry

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★ 5

Sandwiches Were on Point, Fast Service and Plenty of Fries

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★ 4

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★ 3

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★ 4

I love cousin's subs I just wish they hadn't changed the thickness of the bread over time. I've gone there for over thirty years so I now there's been a change.

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★ 2

Ordered lunch online. Only received part of the order and they would only refund half of the money for the items I didn't get. Food was good so I'll give a star for that. Guy at pick up window was so into his conversation with his coworker that he didn't even look at me, just opened the window and stuck his arm out. Would definitely not return.

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★ 5

Great meal every time I visit.

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★ 4

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★ 4

Good

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★ 4

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★ 1

They make your sandwich any kind of way should of known not to come to this location.

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★ 3

Sandwiches were ok.

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★ 4

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★ 1

Late for work 3 cars equals 35min

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★ 2

Cousins used to be my favorite, but they are just not the same anymore. It looks like they just literally threw my sandwich together and put absolutely too much mayonnaise on it to where I didn't wanna eat it. Fries were good and cheese curds were good

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★ 4

Ordered Italian special with everything on it got home and they forgot to put the provolone cheese on the sandwich

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★ 4

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★ 5

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★ 5

Always love the double cheesesteak 15" sub.

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★ 5

Always fast & friendly service

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★ 4

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★ 3

The price is high but is worth the money

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★ 1

Do not go to this Cousins. They do not honor app orders. You have to wait as if you just ordered at the drive through. Then they lie to you it is being worked on. From the time I ordered to getting the sandwichs over an hour. While I waited they ran out of bread. Very sad.

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★ 1

I have yet to receive my call in order anywhere close to the time they gave me anytime I come here. Don't recommend this location.

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★ 4

Sandwich = excellent

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★ 1

I ordered the foods andI wait 2 hours they called me back and said they ran out the meat . My order was cancel I wait 10 days and I didn’t get refun. I called and they said I have to go thru email. I’m done with place no more

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★ 1

This place was doing well for sometime and now the staff changed for the worst... it takes forever to get thru drive thru now and order is messed up 3 times in a row... today i got wrong order because they dont pay attention

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★ 4

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★ 5

Ok

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★ 5

The cashier was really nice

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★ 1

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★ 5

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★ 1

Slowest restaurant on the planet. 5 Patrons, 5 employees, 30 minutes for two subs. Choose a different sub place.

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★ 3

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★ 1

They never open

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★ 5

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★ 1

The employees are VERY RUDE!

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★ 5

Great food and nice people

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★ 5

If this is the Cousin's on Silver spring, so far that I been there my, food was prepared right and fast. Around the building was clean too. Keeping the inside and outside clean is important! Good job staff!

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★ 2

Lack meat, lettuce, mayo and cheese on my whole sub's. Waste of money will not return.

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★ 3

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★ 5

The food was amazing. The staff was friendly and fast.

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★ 4

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★ 5

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★ 5

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★ 4

Ordered over the phone, subs ready in 10 minutes like I was told

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★ 5

Food was good 👍

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★ 3

I'm not going to talk down about cousins but I ordered two subs and the person whoever made my sub that day did not make it right they forgot items I ask for an don't prepare it right so I did not eat it and my wife went and ate hers which was prepared right but come find out in the morning she told me she got sick from the sub real bad. So I called up there this and talked to the manager Matt and he did refund me the whole total of my order. The picture at the bottom is my sub the how made it terrible

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★ 5

Super clean Super safe everybody wears a mask they have dividers and somebody is always cleaning in between making my sandwich super fast out of all the cousins this is my favorite and also has the best chocolate shakes around and you have to join the club do you get your free Subs and other stuff

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★ 5

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★ 5

Our sandwiches were great! They were packed with meat and we're very tasty. Will be back again!

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★ 3

It was a bit slow but it was ok

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★ 4

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★ 2

Food nasty

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★ 5

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★ 5

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★ 4

Still the freshest bread for subs

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★ 1

Its 7pm and they are closing when they suppose to close at 8pm while people are in line

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★ 4

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★ 5

Good subs

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★ 4

Had the sandwich without the bread salad, needed more salad. Did get two dressings which was more than enough for such a small salad.

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★ 5

The cashier with the extremely long nails was excellent I really appreciate her customer service and gratitude. She is amazing and really expresses Cousins Subs code of conduct. She shows amazing professionalism towards customers and treats them politely. She definitely should be a manager she is amazing. Her drive thru speed was on task and her accuracy was correct and she was pleasant. I'd definitely come back here over and over again for all my Cousin Subs desires. Good team work very kind and patient staff!

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★ 5

Wonderful service 💘

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★ 1

This location is now only open Mon, Tue, & Wed.... what kinda ish is this....

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★ 3

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★ 5

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★ 2

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★ 5

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★ 5

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★ 4

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★ 3

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★ 5

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★ 3

Although I luv this location 2day was not a gud experience. They brought the food on time as they said but when we get the food n & look we missin a whole sandwich. When we called she said oh yea it’s still here, I’ll bring it 2 u. So all this time my sandwich done sat around (mind u it’s a cheesesteak)then she get here wit the sandwich it’s wrong, no mayo & it’s cold now.(They kno they got the best mayo) I’m jus disappointed, we jus spent 35 bucks.. On top of the that they didn’t even have the cookies we ordered

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★ 1

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★ 4

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★ 1

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★ 4

Long waiting times but great fresh food is always worth the wait

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★ 2

Very little meat, cheese not melted. Flavor bland

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★ 4

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★ 5

These subs are awesome. Also love broccoli cheese soup. Very close to my job And fast service

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★ 5

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★ 4

Good food, fresh looking produce

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★ 4

Quick service.

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★ 4

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★ 1

So I went in for my lunch break and most people have a 30 minute lunch break. Now cousin subs is literally two minutes away from my job. So I get there and I order a cheesesteak with no provolone substitute American cheese. Not only is it taking over 15 minutes to make my food they got my order wrong. What upset me the most was that not only did she call the order out for them and they acknowledged it but when they gave me the receipt, the cashier had wrote it up right so there was no way they should’ve been able to get that wrong. Of course I have to wait even longer for them to fix it and needless to say I was late coming back from lunch. It was a good thing I actually came in early so that made up for the lost time.It just kills me that this is a fast food restaurant and nothing about it was fast and it was an inconvenience to me. If I wanted to wait 30 minutes for food I would’ve went to sit down restaurant.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

Love it

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★ 1

I don't understand why everytime I go here I have a problem I asked for easy lettuce ex mayo what's so hard about this...

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★ 1

I tried to grab a sandwich for my lunch only to be told that they had no bread who is managing this place

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★ 5

I love my cousin sandwiches

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