★ 5

I ordered a steak and cheese sub. Was very pleased with service and order was put together quick which I consider a plus.
Would recommend location.

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★ 3

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★ 1

Yall can’t ever get it right.

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★ 3

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★ 4

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★ 4

Great subs and great Manager. I love the all-year round flower/lai/butterfly tree!

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★ 1

7/2/25: Still nasty(worse) I won't recommend this location to anyone. I will no be retuning to this location. Shut it down

UPDATE: I'm still waiting on a return phone call from the COPORATE OFFICE. Epic fail....
I will no longer support (or recommend) any Cousin Subs ESTABLISHMENTS.

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★ 1

The bread was very hard and I was disrespected by a girl with glasses very rude my family had to come and she still messed up my order I asked her for no tomatoes it’s some on here she didn’t ask me what I wanted on my Philly cheesesteak worst experience . Hire better people

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★ 5

A few times the garlic herb bread was kind of hard.

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★ 5

Awesome people and great service

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★ 5

First time ever trying Cousins! I got a philly cheese steak & it was bomb. The food was pretty fresh & it wasn't a very long wait in the drive thru. I'll be back 🙂

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★ 4

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★ 1

I'll never go back to any cousins in this area. Horrible customer service, unaccommodating, and unprofessional. On silver spring they tell me they have no bread, then went to cousins on Appleton and before I could place an order the guy on the intercom says I'm going to have to find somewhere to park and wait. This place is no longer worth my time

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★ 1

The guy in drive thru did not get my order right after repeating 6 times. I wanted him to fix it so I blew my horn he never came back to the windows, I went back around after speaking with someone in drive thru and nobody came to the windows. This place sucks.

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★ 4

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★ 5

This is my best cousin they know me by name, they are always giving the best service

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★ 5

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★ 5

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★ 2

They have changed their bread! It's a having a sub on a hotdog bun. Fries were half done. I won't be back!

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★ 5

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★ 5

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★ 5

I appreciate that my food is always fresh. I don't mind waiting a couple of extra minutes for hot fries. The employees are friendly also, which is rare in food service these days.

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★ 4

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★ 3

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★ 1

I just purchased a large greasy fry. And chicken chipotle steak. I ask them can I exchange my food for steak. I don’t understand why it say steak. They told me no because they don’t do refund. I don’t see how when their fries are super greasy. When I pulled up to the window after paying. All I hear is auguring. I will be contacting corporate about my experience.

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★ 3

Having eaten Cousins Cheese Steak subs for decades, the meat is not nearly as flavorful as it used to be at one time.
In fact, this sandwich is now very bland and lacking much flavor of any kind.
Also, it was a bit greasy.
A friend who also ordered a cheese steak said that about the only flavor he could taste much was the salt that he'd added to it.
The meat and cheese doesn't taste good like it used to.

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★ 1

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★ 5

Best of the best is here

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★ 1

Went inside, was planning to order a sub after I used the restroom, they said I’m not aloud to use the restroom until after I ordered. Then the employees laughed like it was some sort of twisted joke. Luckily it wasn’t an emergency so I went to a different place to eat, but absolutely terrible. The lady who’s said that to me had blue hair. Just to snitch on her. On July 8th, 4:05 pm ish.

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★ 2

Food took forever to get served. They didn’t have any meat ready or anything

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★ 5

Cousin's subs are one of my favorite sub shops! The lady in the drive through that took my order was very nice and professional! She greeted me right away. It is just really refreshing when you go to a business and you actually get great service. Keep up the great work!

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★ 5

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★ 1

Walking around on the phone talking about your man while working the front is unacceptable. Phones carry so many germs. Then she gets an attitude because she didn't get my order right...well of course you didn't. Managers need to enforce rules in the workplace. Makes the world a better place.

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★ 4

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★ 5

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★ 5

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★ 4

Clean environment food taste good

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★ 1

I would give this place 0 stars if I could!! Not only did my sandwich come looking like dog food, I was informed because I got sauce on my meatballs it crumbles! This was so absurd! The crew had an attitude and was in house clothes no uniform! The manager was telling lies as to why the meatballs were like this!!!

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★ 5

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★ 1

Service is slow. Order is never right. Training definitely needs to be done here. Filed complaint no response!

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★ 5

Under my sandwich my bread was split and all of the meat and cheese was falling out

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★ 1

Old bread - cold subs were warm - not fresh

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★ 2

So I ordered online and received my order only to find that nothing was labeled, special instructions had been ignored and one sub was completely incorrect. 3 subs 1 turkey (white meat) and 2 ham (pink meat) I asked for extra mayo and grilled onions on the turkey and 1 ham and for the other ham no onions and no tomatoes. Again nothing labeled and instructions ignored and we received 3 ham subs. I guess I'm to blame for giving them them another chance as this happened once before within the last couple months. We are the adults working in these places because these kids can't read with comprehension nor listen when told verbally. I see businesses are going out of business. So today I have someone without lunch because a worker couldn't read with understanding or follow directions. Ridiculous!

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★ 4

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★ 5

FEE is absolutely wonderful at what she does. Is she really knows how to make customers happy and leave with a smile on their face. I had the privilege of FEE taking my order. She even recommended some extra toppings that make my sub more delicious. Thank you cousin subs for having this wonderful woman at this location. I will be back.

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★ 5

Better service and quality than you will find at most fast food places on the Northside. Employees are respectful and online ordering was on time.

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★ 1

Customer service was terrible and they were mean got my order wrong and cursed me out

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★ 5

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★ 1

My oder was not right today. I don't understand because my order was on the ticket. I was standing in line for 15 minutes before someone asked another staff person to take my order. My ticket time was 2:09pm. I did not leave the store until 2:37pm. I was the only customer in the lobby. You shouldn't have to open your food in the lobby to make sure your order is right. I called to talk to the Manager. I was on hold for a long time. I called 4 times. The Manager was no help at all. Someone responds like they care but they don't care about the customers. No one has contacted me since this post months ago

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★ 5

Excellent

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★ 5

On Wednesday 4/12/2023 around 9PM, my husband went to the drive thru, there were just 2 employees working at this time. When I tell you this team of 2 did an amazing job. We had ordered 5 1/2 subs with fries and they got the order correct and was nice. My husband was not in a hurry so he let her know that there was no rush. We had tried calling to place the order but they were not taking call ins after 9. These 2 deserve a paid day off. With all that was going on they still delivered great customer service...Thank you and our food was good!

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★ 5

Thank you 💜

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★ 1

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★ 5

A Wisconsin Classic

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★ 4

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★ 4

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★ 4

Typically the service is decent here but sometimes it’s less than stellar

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★ 5

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★ 5

Today went to the location on Appleton the team tonight was great the cook fantastic they Customer service Was perfect funny thing was i wasn't there my boys was. I was on the phone Thanks for great customer service 2/21/23 and I think it was all gentlemen 🙂 in there.

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★ 1

Very rude to customers

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★ 2

Dirty,glass not clean to much conversation with each other not paying attention to the customer in front of you unless your special

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★ 5

VERY GOOD FOOD SERVICE AND EMPLOYEES!!😃

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★ 4

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★ 2

When you order ahead and still end up having to wait..... Just avoid this location! There are plenty more within a reasonable drive.

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★ 1

I ordered half turkey sub my tomatoes was soft and old lettuce was brown old as well my bread wasn’t fresh.. I couldn’t have got worse sandwich. Very disappointed I called told them they said bring back I’m on another side of town now.. As a business we have to do better

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★ 5

Still the best Cousins restaurant location.
Always fresh always on time

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★ 4

It was fine

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★ 4

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★ 5

They work together to get the job done. Very clean and have a A in the inspection. Very good service

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★ 5

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★ 5

Love love love how quick and friendly the place is! A guy name Keyonte did a outstanding job with my party box! Definitely look forward to coming back!!!

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★ 1

Dirtiest place I've seen.
Slowest aswell.

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★ 3

Sandwich was very good. Employees failed to acknowledge customer in a timely fashion.

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★ 4

Friendly representatives and speedy service!

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★ 5

I am a vegan. This location makes my veggie sub really good!

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★ 5

Great Subs !!!!!!!

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★ 5

Great subs better than any other cousins I go to .

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★ 5

Really great place to go for Lunch and dinner subs are so good they keep it clean & great customer service!

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★ 5

Fresh food, great people and those cheese steaks are awesome!!

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★ 4

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★ 4

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★ 5

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★ 4

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★ 4

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★ 3

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★ 5

They still don't keep the lobby open consistently or have enough staff

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★ 5

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★ 5

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★ 5

Wonderful service good sandwich

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★ 1

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★ 1

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★ 5

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★ 3

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★ 1

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★ 1

Slow & unprofessional!!

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★ 5

Great

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★ 2

Slowest service imaginable

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★ 5

Love the subs

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★ 3

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★ 2

Probably will be my last tike going to this location. The subs are getting skimpy & just downright hardly any filling at all. Other locations just make a more heartier, filling sandwich. Can't believe have the nerve to charge $12 for a 7.5 double cheese steak sub and hardly put any meat in it.

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★ 3

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★ 1

Waited 30 minutes in line just to be told that they are closing 30 minutes early due to being short staffed. The crew member by the window must of thought it was funny because he/she was laughing and there were three other staff members in the lobby just having a great ol conversation while people’s time were being wasted in line. At a certain point you can not exit the drive through. This occurred 1/20/22 at 9:30pm. My time is valuable and I understand being short staffed during this time, but communication goes a long way.

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★ 5

Loved it

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★ 4

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★ 4

It was delicious as always

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★ 5

Great subs,

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★ 5

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★ 5

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★ 3

Food was great

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★ 3

Tuna sandwich was dry you didn't have a variety of your choices for toppings.

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★ 4

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★ 4

The food was really good but the wait was too long

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★ 5

Great service

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★ 1

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★ 1

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★ 5

The general manager Nikita was awesome she gave me great service and attitude and greeted me as soon as I walked Thru the door love it new attitude

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★ 5

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★ 5

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★ 4

Bread was fresh and fries were hot!

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★ 5

Food was made well and the staff in the drive thru were nice. I came back to order more food just because I liked the service.

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★ 5

I had a very pleasant experience Nikita at the Appleton Ave location good food and friendly service I’ll be back

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★ 3

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★ 2

Could be better.

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★ 5

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★ 5

Nikita is best!!! Good personality

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★ 5

Great people!! Great experience!!! Great food
Thanks team keep it up!!

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★ 4

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★ 5

If you forget to say add mayo you're in for a dry sandwich..

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★ 5

Great customer service

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★ 5

Great service and friendly

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★ 5

I came and the lady said they where under new management she was very friendly and nice I ordered a double cheesesteak 11.74 kinda high but the service was great

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★ 5

New management 🥰

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★ 5

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★ 5

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★ 5

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★ 5

The new general manager Nikita was very friendly and helpful I was lost on the party box and she really took her time and walked me through it thank you

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★ 5

Loved my food

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★ 4

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★ 5

Dined in with me and my sisters and hadn't been here in years born and raised in Milwaukee subs better than what I can remember.

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★ 5

The food was great and the service amazing!! I had the Philly Steak and my food was made to order, hot and delicious!!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

One of my top 3 restaurants, and I mostly shop this specific Cousin's restaurant

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★ 1

This place is horrible every time you order through GrubHub you never get your full meal then when you call up there about your order, they hang up on you 🤷🏽‍♀️ they do not answer the phone at certain times so they won’t have to take orders.. bad service every time I go there every time I order from there it is always horrible experience.. last time..

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★ 5

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★ 5

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★ 3

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★ 3

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★ 3

I got 2 shakes and they usually have whipped cream but not this time they didnt even ask if we wanted it

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★ 5

Grantosa Drive Boys Girls Club CLC really appreciate and enjoyed eating the subs. The chocolate chip cookies where a special delight
Thank you so much 💗

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★ 1

soggy bread too much vinegarette always putting oregano on my sandwich even though I specifically asked not to

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★ 2

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★ 5

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★ 2

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★ 1

Service was absolutely terrible....waited in drive thru line for 20minutes with 2 cars in front of me. Food was not even for me otherwise I would of left

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★ 1

We tried the sub in a bowl. Did not like it. Instead of just putting the ingredients in a bowl they changed the lettuce and didn't put mayo on it. Instead they gave us dressing. It changed the whole taste. I will NOT try that again. Going back to the unwich.

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★ 5

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★ 1

I ordered a club 15' sub on 6/4/2021 and when I got home and started eating my sub I had a few pieces of plastic on my sandwich. I would not recommend eating here at all unless you check your food right after purchasing

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★ 4

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★ 4

I was not asked if I wanted my sandwich toasted,which I did,cause I noticed right away it taste different,not being toasted,cause I enjoy the subs,best around,but not being toasted makes a different. The cashier was nice and friendly,otherwise would have a five star rating

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★ 4

Ham and cheese with bacon

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★ 4

The day shift 18 year old manager, was on top of her team, respectful, courteous, and suggestive to meet my vegan needs. Her people skills made me happy, it was a pleasure ☺ having her wait on me. My veggie sub was most enjoyable because of this experience.

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★ 5

Great service

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★ 2

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★ 5

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★ 2

Ordered two subs and large fry through drive thru. They took our payment then came to ask two more times if we paid, and we said yes. Then we got our order and drove 10 min home to find out we didn’t receive fries. What a waste of time man I had some chips at home in replacement but how hard is it man oh man

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★ 4

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★ 3

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★ 2

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★ 3

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★ 5

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★ 5

delicious

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★ 1

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★ 1

Placed an online order at 8:03pm to be ready by 8:23pm. Got to the store at 8:20. Waited...waited...waited..9:05pm still no food. Guy at the window printed my receipt handed it to me and said my fries would be ready in 2 minutes. Five minutes later he comes to the window to ask when did I place the order cause they can't find it. He then told me to come in because I was "holding up their line." Then told me that he couldn't make my order. I was confused by this comment as I had already paid for the food. Why can't you make an order that was already paid for? Requested a refund he told me I had to come in to get it. Finally another worker asked what the problem was. Explained the situation and she told me to pull up and my food would be out in 5 minutes. I finally got my food 15 minutes later. I thought the online ordering was supposed to be more convenient, NOT!! An hour and a half to get my order and the customer service was horrible!

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★ 5

The greatest

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★ 1

Service for call in orders needs a lot of improvement. They are very rude and unprofessional.

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★ 1

Terrible experience. What sense does it make to order and pay only to have to wait an additional 30+ minutes and part of the order is still incorrect.

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★ 5

The food is great

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★ 4

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★ 5

LOVE THEIR CHEESE CURDS THE BEST EVER

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★ 3

They always putting stuff on my sub when I say I want it off.

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★ 3

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★ 1

Food was hastly put together nor was it made right

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★ 5

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★ 3

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★ 5

Great

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★ 4

I went through the drive thru. Service was good. Normal wait time.

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★ 5

Can't miss at this place..

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★ 5

Great subs!

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★ 5

Honestly everyone that works there that I met was so nice and respectful. I rarely see such good costumer service out here. Such lovely people 😋

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★ 5

The BEST cousins subs i ever had. Staff very friendly. Made to what I wanted not to what they want me to have. It was delicious!

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★ 3

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★ 3

Too Slow Service was ok Food was ok but We ordered twenty Min. Ahead N it still wasn't ready When got there

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★ 4

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★ 1

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★ 4

The best subs in the city...

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★ 5

Good food, good service.

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★ 2

Last order they forgot my cheese curds and wouldn’t do anything about it. Then I made the mistake of ordering from them again, only to receive 2 sloppy, non-appetizing subs.

Source: Google