★ 5

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★ 5

We love cousins. Haven't been there in awhile. I got my good old chicken cheddar bacon sub. All time favorite next to the classic ham and cheese.

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★ 5

The staff were Wonderful and kind and Made fresh Cheese curds. They are deserve to be Given bonuses. The food was tasty and the place was super clean. I will be back for the great service.

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★ 1

🤨😡I’ll never eat at another cousins sub restaurant again! The fries were salty and tiny! My sub was supposed to be a whole sub but it was a half sub they offered to make me another sub but as long as it took to make the first one, I declined. The fries were so tiny I had to pour them in my mouth. And the person who took my order said that’s how they come but clearly I saw some that feel out of a customer bag that spilled out on the counter and they were long. I showed the order taker and he said the craziest thing 🤨😡 at this point I didn’t want to make a scene I just said I wasted my money because also the sub was mostly bread and hard bread at that🤨😡

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★ 5

Great customer service friendly staff and clean restaurant.

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★ 4

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★ 5

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★ 1

Really Cousins?!!! This is how your location here does door dash orders. Not only was my sandwich completely wrong. You all for the drinks too! Come now, after all the times I ordered from here?! Your staff wasn’t on point tonight for one sandwich. That is definitely a downgrade.

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★ 1

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★ 5

"I have to give a huge shout-out to Pat, the new manager at the Cousins Subs on 76th and Good Hope. The difference in the store is incredible. The staff is friendly, the service is fast, and the sandwiches are always made perfectly. Pat has really turned the place around and it's a pleasure to visit. It's great to see a manager who truly leads by example and creates such a positive atmosphere."

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★ 5

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★ 5

Everything was great! I will be back!

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★ 4

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★ 5

Manager and employees were kind and nice

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★ 5

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★ 5

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★ 3

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★ 3

Put in an online order for pick up since this location was close to the soccer fields we were playing on. Scheduled the pick for an hour ahead while we waited to leave the hotel. Being from out of town, I found this location difficult to get to. My order was ready when I arrived at my scheduled pick-up time. The subs were good, and my wife liked the chili. We would try a Cousins Subs location again if we come across one.

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★ 4

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★ 5

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★ 5

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★ 5

Absolutely a pleasure coming to this location . The staff are always friendly , and efficient. My food phenomenally fresh and tasty & last but not least the store is always clean.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

I like this place except for 1 thing. They don't prioritize online orders. The app says 20 minutes until your order is ready but they don't start your order until you get there and then you have to wait for all the people who might be in front of you. Kinda frustrating but the food is always good.

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★ 1

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★ 4

It just takes too long to get a cold sub

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★ 4

Great sandwich, cold fries

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★ 1

This place is terribly mismanaged. Picked up order and when I got back to my office I discovered it wasn’t what I’d ordered and it was cold. This location is the worst Cousins I’ve eaten at and I will not be coming here again. Subway is right around the corner.

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★ 5

Cousins Subs is a classic sub shop! I love the ham and cheese sub. Their cheese curds are absolutely delicious, they taste just like state fair! The staff at this location is nice, friendly, and attentive!

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★ 5

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★ 5

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★ 5

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★ 5

Cousins is local favorite can't find subs like this anywhere else food is always consistently good and I return regularly only thing I complain about is how expensive it is but I know getting good food made to order is going to cost me so I pay for it! I'll be back I didn't give the atmosphere five stars because it's just not a location where customers come in and sit everyone seems to use the drive-thru or grab and go, that's possibly because of Covid though so I get it.

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★ 2

Audibly acknowledging that the order was incorrect in ear shot of the customer and then giving the order to the customer anyway is an interesting way to serve food, especially for a sandwich shop bold enough to present you with a gratuity prompt at the register.

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★ 4

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★ 2

Lots of young kids playing around cashier on the phone was not good at all.

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★ 5

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★ 4

Great sandwich but they need to work on customer service

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★ 5

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★ 5

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★ 1

Did an online order for pick up. Waited over 10 minutes for someone to speak to me. It was a young lady acting like she did not see me in the pick up line and kept trying to ring up people instead of asking me did I need help. Instead helped her friends with they order instead of my pick up. I also overheard a team member ask another team member for help with a party box order. The other team member replied I dont know ask your box instead of trying to help. VERY UNPROFESSIONAL AND HORRIBLE EXPERIENCE. I will never place an order at this cousins again.

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★ 5

Always good!! A must when I'm in WI

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★ 1

Service is here slow, cashiers are rude, one sub took 25mins to prepare.

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★ 1

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★ 3

No dining inside 😔
My card was declined for some reason 🤔

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★ 5

Great staff hard workers

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★ 1

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★ 1

I went to pick my order up and they ran out of onions, veggies tasted sour, and the bread was crumbling. My fries were soggy and it took her 57 minutes to make a 15in, 6in and fries that I ordered online to avoid the wait. When I asked her for a receipt, she dug in the garbage and didn’t wash her hands before returning to the register🤮

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★ 5

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★ 1

picking the phone up hanging up is crazy

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★ 5

everything thing was great

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★ 1

I literally paid twice for my food never got my online order Mgr was called and now hv to hope she remembers to get a refund

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★ 5

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★ 5

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★ 1

I placed an pickup order online through the cousins subs website and they took my money but never made my food and when I showed up and asked for a refund I was told to call corporate to get my food or refund since your manager couldn’t do it themselves I have proof that they took my money as well. I called repeatedly and no one was of any helps

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★ 5

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★ 1

I ordered online 30 minutes ahead of time, so I wouldn’t have to wait when I went to pick up my food. When I got there they didn’t even start the order, so I still had to wait. Then they were out of chocolate chips cookies, so I paid extra to have a soup instead, but then they were out of spoons and I had to be refunded for the price difference and take peanut butter cookies. Then when I left I checked my bag and I didn’t even have the correct number of cookies and had to go back to get the correct amount and then they were not good at all anyways. By the time of doing all of that my fries were old and soggy too. Overall just poor customer service and all of the workers had attitudes. Do not recommend this location to anyone. If you can just go to the brown deer location. Way better service over there.

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★ 5

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★ 5

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★ 5

My favorite subs come from Cousins!!

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★ 5

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★ 5

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★ 5

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★ 1

This is the worst location I’ve ever gone to. I placed an order yesterday evening when getting off work, picked it up, only to make it home to find out it wasn’t prepared the way it should have been. I didn’t get upset, I called, was placed on hold for 20 minutes, finally a manager took my call and was very rude at first but calmed down. I’m guessing because she could tell I wasn’t calling to give her a hard time or be disrespectful just to inform her that my order was incorrect and I would like a refund. I told her I would bring the food I had received back but not until the next day because I was already home. She said no need. Just come in, I’m putting your name “in the book” and they will remake your order. I thanked her, call ended. I return today to get my replacement order, no “book with names” exist. And was given so much bad attitude. Why? How??? They messed my order up! And the replacement I received was obviously thrown together because the wrapper didn’t even cover the entire sandwich! So I was handed a bag with a half wrapped sandwich, open end sticking out, but I just took it and left and only to get home to find out they still didn’t make the damn thing right! 🤣 definitely won’t be returning. I’m taking it as a loss and learning this uncalled for lesson.

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★ 4

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★ 1

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★ 1

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★ 5

Great

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★ 5

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★ 2

Went to the one on North 76th got 2 ham and cheese 2 turkey subs with a coupon spend $27 the ham and cheese subs were super dry 3 pieces of shaved turkey on the turkey I think the only thing that keeps this place in business is the bread one sub from suburbia has more meat than two-and-a-half of cousins just not a good value for the money

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★ 2

Ordered catering for an event. After first calling that morning to say the iverns went down and ask if they could deliver late, they FORGOT to deliver my order. When I called to check on it, manager admitted that she forgot. While they weee polite, they offered no concession for being late and causing our event to fall behind schedule.

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★ 1

Placed an order online via the app at 6:46 pm Sunday evening.. system took my money and told me pick up time was 7:02pm .. arrived at 7:00pm the store was closed, store is scheduled to close at 8 pm.. no one coming to the door.. so I’m out of $30 and can’t talk to anyone until the next day to speak about my refund.. HUGE inconvenience for my family and I tonight !!

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★ 4

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★ 4

New crew in training.

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★ 5

I always get a fully loaded club with fries and curds such a great combination I love this place they respect their customers and are always courteous highly recommend.

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★ 3

This is usually my go to place but lately they have been slacking on the cleanliness and getting the orders correct you may get the right sub but you may be missing toppings or wrong bread or not get items. Not sure what had happened in the last 6 months but that is when I started to notice the biggest changes but I have also noticed that some of the people are new. Hopefully they get it together or I will have to find a different one to go to

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★ 5

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★ 5

Great service

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★ 4

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★ 4

Quick and prompt service, cashier she was very respectful and helpful, although my cheese curds were over cooked the rest of my food was good

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★ 5

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★ 4

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★ 5

Very busy but their killing it!

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★ 4

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★ 4

I ordered my sub online. When I got there, just looked as if they were short-staffed. There were 2 cooks, & 1 cashier

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★ 4

The is old and hard. My kids throw it away.
customer service 😔😠☹️
Can you please find a way to keep the breads fresh
Thanks

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★ 5

The girl that took my order was super nice 👌

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★ 3

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★ 5

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★ 4

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★ 3

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★ 5

Always my favorite when it comes to a sub. #Undefeated

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★ 5

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★ 1

I got a Philly cheese steak not good they need to do better at this location

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★ 1

This place was pretty good when the young guy was working here. Since he left every other worker has been nonchalant, rude, careless, and just unpleasant. Used to come every week but can’t take the lack of professionalism here anymore.

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★ 2

Not friendly, orders coming before your number,they look at you like you crazy bad for business Not good.

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★ 4

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★ 1

I refuse to let this go as I am still sick from the experience I had this past Wednesday. My family and I are frequent visitors of this location and never had any major issues until 12/14. On this particular day, I ordered a veggie sub, 3 large fries, and a regular cheese curd. While eating my sub, I tasted what was later discovered to be tuna. I spit it out and looked at the other side of my sub and saw tuna stuck on the outside of the bread and some mixed within the mayo on the sub. I ran to the bathroom while throwing up. I have a fish allergy and am a vegetarian. I am absolutely disgusted and extremely upset. When I addressed the issue with who I assumed was the manager, She was not apologetic or sympathetic. She just flat out asked me what I had on my sub to make a new one, I refused. I feel you should ensure that there is no cross contamination going forward. I know we are all struggling to find quality workers, but this is truly unacceptable.

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★ 5

Usually in and out pretty quickly

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★ 4

Fresh sub every time

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★ 3

Horrible customer service

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★ 5

Fresh ingredients. They have chili, always a plus for this chili lover.

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★ 3

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★ 3

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★ 3

Orders are never correct even after repeating many times. It is not the order taker its the food maker

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★ 5

Favorite sub place

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★ 3

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★ 5

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★ 1

My order wasn't right after repeating it 3 times they gave me a sub with nothing on it after I said put everything on it

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★ 3

Great sandwiches need more Staffing for cleaning the lobby.

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★ 4

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★ 4

I really love cousins lol I call them my cousins. And with the app I've gotten more free food from them than my cousins.

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★ 5

Customer service and food was great 😊👍

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★ 4

Yummy sandwiches. My favorite is rhe "CLUB."

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★ 4

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★ 5

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★ 5

Very friendly staff

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★ 2

I asked for three things. Ham bacon and lettuce on Italian bread. Nothing else on it....at least the server was nice.

This is why Europe hates us probably.

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★ 4

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★ 5

Friendly staff food is always made just right and fast

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★ 3

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★ 5

Nice sevice

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★ 5

Today was my first time at the cousins on 76th😊 the staff was courteous I it was probably the best sub I've had ever. I will definitely be back thank you so much cousins on 76 😊

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★ 5

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★ 3

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★ 5

Excellent food, fast service.

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★ 5

I would love to eat from there everyday if i could

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★ 4

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★ 5

Cashier/ hostess was very good at mult-tasking

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★ 5

Got it rite the first time thanks

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★ 5

Delicious

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★ 5

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★ 5

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★ 4

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★ 2

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★ 1

When you ask for your hot food you expect your food to be hot
Restaurant needs to not worry about the outside appearance and focus on speed training now in hell should a customer wait 26 minutes for a ham and cheese and cheese steak slap some cooking oil of the meat let it cook dayumm

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★ 5

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★ 5

They never disappoint.

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★ 5

I had very good customer service today. They ask questions about how I wanted my food prepared it was a welcoming experience. P.S. Thanks!

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★ 3

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★ 5

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★ 1

I could not believe the Service that I received today. The server Deshawnda, was rude and unprofessional. After my number was called, my fries were cold as we're the customer before me. I asked for fresh fries and the server told me my number was called previously and that's why my fries were cold. This was untrue because I was standing at the counter. She then told me I would have to wait for fresh fries and she made me wait 15 minutes and threw the fries in my bag a walked away. I told her I was calling corporate and she stated, " Go ahead, I got the number!" I'll never go back to that cousin again. Guest #269 Cousins on 76th st. 3/4/22.

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★ 1

Bread is cut poorly. Sloppy job altogether of making them .

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★ 4

They never get my order wrong, lot's n lot's of meat, cant never finish the whole samich. Broccoli and cheese soup is off the hook. Short wait time, fresh veggies.

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★ 1

Went into this place waited 5 min b4 anyone acknowledged me,waited another 10 min. Oh an there was no 1 else in the place.Im white all black employees. Hmmm wonder what the issue was.

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★ 1

Bad service

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★ 5

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★ 5

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★ 5

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★ 3

Foods good! Customer service needs a little help.

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★ 4

Appear to have a nucleus of organized people making subs here. However it was not extremely busy when I visited, it was past 6p.m. Since I worked in a restaurant from age 16 to 20 years as a young man: I can appreciate young people who can prepare food quickly and do it well. The group I witnessed at this Cousins Sub, for the most part, were all on the same page and I could envision them doing a great job together when the going got tough.

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★ 5

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★ 4

It's best to use their online app/website to order ahead, then pick-up. They have curbside pick-up due to not having a drive thru at this location. Order online, rack up the points and get discounts on your order.

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★ 5

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★ 4

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★ 3

Don't u dare try to go this location after bout 850pm. For whatever reason the bread always runs out at around that time. Pretty good service in the day time lunch hrs. Thank goodness Culvers is close by.

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★ 5

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★ 5

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★ 1

I always come to this cousins and I was so surprised how they treated me the manger was young and rude. She watched a employee make my sub wrong and sloppy. I told her my sub was not made correctly and it was very sloppy and she responses this is how you make the sub. So I just took the sub home and when I got home the bread was so HARD. So I took the sub back up there they took it out my hand and gave me my money back and now they no longer have to worry about my service dude to the rudeness.

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★ 4

Good place. Fast and professional customer service. The sandwiches are always the way they should be! Best Cousins on this side of town.

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★ 3

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★ 5

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★ 1

I went there the other day I was rudely asked wat I wanted to order guy cashier so as I look at the menu he takes the person behind me order I'm like wow then takes someone elses order so I finally order I ask for 2 milkshakes so he tells the girl to make um instead she walks and puts tops away for the soda machine then picks up gum off the floor then made them didn't wash her hands had an attitude I'll never go there again I understand it's hard to find people to work nowadays but that's ridiculous

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★ 4

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★ 5

Can get Cousins in very few cities in in Milwaukee and that was my first stop. The Chipotle mayo is to die for

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★ 5

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★ 5

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★ 3

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★ 1

Worst cousins experience EVER! Sat for 45 min waiting for our food after ordering in the drive thru. After watching multiple people wait longer then we did as well as people only waiting 5 min for food. It was so disorganized they had to keep going car to car to ask who ordered what. They looked like no one had any idea what was going on. Done waste your time at this location. Such a joke.

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★ 5

Excellent customer service.

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★ 3

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★ 5

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★ 3

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★ 1

They need to hire more these 2 people per shift, I placed an order online for curbside, I was told there was no one to bring the good out, I went in and waited an additional 15 minutes (I ordered 35 minutes prior) for a cold sub, they need to get it together

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★ 5

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★ 5

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★ 5

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★ 5

Called in order and still had to wait 24 minutes for food.

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★ 5

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★ 4

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★ 5

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★ 1

Service was terrible and I ordered online and I ordered fries only to be told they have no fries and I could get no refund also service was soo slow I was late getting back to work

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★ 3

It's ok sometimes

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★ 5

I was very impressed with this place. It was extremely clean and everything looked new. I ordered online and picked up my order in person. It was very easy and I would recommend it for any good meal.

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★ 3

A lil slow but I got my food

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★ 5

Had to stop one day because I haven't had cousin's Sub in awhile. And it was awesome just like the last time I had it. Prices are going up with everything else. I will be back soon as well.

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★ 1

I went to Cousin's on 76th Good Hope tonight. The manager told me because I have a PORK allergy. That she couldn't make my sandwich. She said she doesn't have time to clean the grill and wipe down the board. You supposed to keep it clean and change gloves period. I had to go to Culver's. I had a cousins coupon so going to Culver's cost me more money. U go there all the time and never had this problem. All black people don't eat pork. It's sad that I couldn't get the service I deserved.

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★ 5

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★ 1

Omg so disappointed today, when i had raving review last week. To the staff was nice enough I must say but have no authority to satisfy a paying customer 😕, I've ordered before but not often and today it can't be done a bologna sandwich, no way no HOW I'M DEAD TO COUSINS.

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★ 3

Service was excellent, until they brought in this new crew. Sandwiches never right, missing cheese. Ask for a plain sub (had everything on it😔 , used to be my fav location, gotta find a new one

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★ 4

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★ 4

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★ 5

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★ 1

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★ 2

Waited 45 minutes for a sub.

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★ 5

💜

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★ 5

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