★ 5

I work very close to this location, and whenever I order from the team here, they are fast, courteous, and gracious. Thank you all at the S. Green Bay rd cousins for making my day alot better!

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★ 5

Tony (the manager) was very nice. Him and his team keep the location clean and well maintained. My family was very satisfied with our visit today

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★ 5

Always have quick friendly staff that make you a delicious sub just the way you like.

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★ 5

Always a great sub.

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★ 5

Favorite sub sandwich shop. Better bread, better sub. I especially enjoy the rye bread this time of year. Fries are a nice side as well.

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★ 5

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★ 2

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★ 2

Stopped at this Cousins because we happened to be in the area. Lady who took our order was unpleasant. Subs didn't have any mayo....or that we could taste. We will avoid next time and stop at the Appleton locations. Much more nicer!

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★ 5

Clean, great food, exceptional service by all three working.

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★ 5

Velora is super nice and hard working, always good food!

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★ 1

Food quality has definitely gone down from what it used to be! I ordered the meal and my fries were only half full and raw! The building need to be remodeled inside, bathroom dirty.

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★ 3

I have Enjoyed Cousins for 30+ years. Today when picking up A To Go Order, I asked for some paper plates. The Manager looked at me as if I just arrived from Mars Sve held up

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★ 4

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★ 5

First time here, food was delicious and the service was exceptional!! I wish they had these in Indiana because I was stuffed when I left.

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★ 5

Service was poor and the cost were high in the location.

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★ 5

Thanks Logan!
Thanks Tony!

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★ 5

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★ 5

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★ 5

It was my first time ordering from here or any Cousins Subs and it was a great experience! The Cashier was very helpful! I ended up ordering a Philly Steak with added tomatoes on the grill with cheese curds. The sub was good but the cheese curds were fantastic! They have the best cheese curds 🙂 They are similar to the cheese curds I had at a hockey game one time.

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★ 5

Great place to eat never have any issues and foods good doesn’t make u feel bad either

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★ 4

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★ 4

It's a sub, we all have our preferences. I like going to Cousins because they have French fries and I like their regular Italian bread. I enjoy other sandwich shops, this day I chose Cousins.

Although this trip was interesting.

I sat inside, as I was out and about running errands. The staff had a conversation and were talking loud enough amongst themselves so a customer sitting all the way out in the dining area could hear everything clearly.

Apparently someone had a nail pulled because it was either getting infected or had it pulled to avoid infection. Not really something a customer enjoys hearing while eating their lunch. It's really a stomach turning moment 🤢. Your mind starts wondering all kinds of things and honestly, I could have gone my entire life without hearing this during my life.

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★ 1

I really hate leaving this review for the neenah location!! I normally have no issues with any of their stores!! But this time I had a total salad on my sub, and so much oil it -.that it tasted spoil!! The hot sub actually was so hot and breezy that it fell out of the bag without me Even realizing it, and I left it behind in the parking lot!!

I called and talked to the manager and was told that the charge would be reversed and i would see the credit in 24/48 hrs & they would be mailing out coupons at the end of her shift- NONE OF THIS HAPPENED AND THEREFORE I AM EXTREMELY UPSET!!

I also asked for pepper in my sub and was given a “rude” response!! When I told the manager- she claimed she heard the entire conversation and didn’t think anything was rude/ I completely disagreed!! And I said all the person had to say was they no lo longer have pepper shakers- rather than making a huge deal about opening my sub and putting people on it!!
I WOULD LIKE SOMEONE TO PLEASE CALL ME IN REGARDS TO THIS ISSUE!!!

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★ 5

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★ 5

Staff was friendly and fast.

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★ 5

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★ 5

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★ 1

Before I opened my sub up, it wasn’t even wrapped all the way. The sub had no fillings, only full of onions. Paid extra for cheese but no cheese. Also asked for it to be toasted, just a cold sub is what I got.

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★ 2

Ordered online. Not ready when I picked it up. I ordered a hot sandwich. When they gave it to me it felt cold so I went back in to make sure it was hot.

They reassured me it was. They said “we’re just really god at wrapping”. So I took it home. It was not heated.

I am pregnant and can’t eat cold deli meat.

Terrible service and didn’t get what I ordered despite going back in to double check.

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★ 5

Fresh tasty ingredients on fresh bread

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★ 5

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★ 4

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★ 5

Fantastic customer service!

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★ 1

Had a meatball sub today in Neenah Wi location. Absolutely terrible. Meatballs were mushy at best, oozing water like they were defrosted after being frozen. Horrible cardboard taste. And I was hungry, and love sandwiches. Service was good, meatballs were disgusting. I threw half of it out.
That’s my honest review.

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★ 5

The staff were very friendly and treated my friend and I very well.

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★ 4

good subs

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★ 1

We walked in and we’re finally greeted 3-4 minutes after standing at the counter. Even an acknowledgment that we were there and they would be a few minutes, would have been better than ignoring us. Finally a female worker, maybe the Manager? Velora, I believe as that was the name on the receipt, came over and took our order. We could tell she did not want to be there. She was so rude to us, and this poor elderly couple behind us who were trying to decide what to order. We sat and waited as we had ordered hot subs and bowls. The whole time we waited, this female worker (maybe the manager) yelled at those poor boys working hard to make our subs. I have never heard anything like this before! It made us so uncomfortable, we ate quickly and left. The boys handled it well and continued to work hard and be polite despite her poor attitude. If she is a manager, this is how you lose employees. Food was good, but the attitude of this lady will prevent us from coming back.

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★ 5

I had a failed catering order at Jimmy johns for (6) boxed lunches. I immediately called Cousins, spoke to a male who said they would help. I told him I was on my way there to get them and needed 6 subs by the time I arrived. By the time I walked in the door, everything was waiting for me. Absolutely flawless execution, they all thanked me for my business there vs. the latter, and they were speedy quick.

Super thankful for the Cousins team.

PS: Please partner with EZ cater so we can order from you more often/offer delivery for catering! Thank you team!

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★ 5

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★ 1

I ordered soup sub and fries .thru uber eats..this the 2nd time now this month just my soup is missing but I still get charged 5 plus dollars for something that never shows . I call to figure out what we can do about this or how to fix the problem and the lady on phone supposedly us manager was very rude disrespectful talking over me aggressively and I was shocked. Treated me very poorly and was super disrespectful towards me . All because I wanted to ask what cam we co to fix this situation. A soup I order and never got but was charged for. Totally unprofessional and unpleasant experience and I'm a paying customer. One that will never repeat business here as long as that's how they conduct business. Uncalled for and highly unprofessional. Hope to someone the trouble I had to go thru. They don't care about you your food or business and that was a message received loud and clear.

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★ 5

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★ 5

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★ 5

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★ 1

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★ 4

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★ 4

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★ 5

Fresh ingredients.

Friendly Staff.

Quick service!

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★ 3

Did not go to Cousins Subs yesterday

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★ 4

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★ 3

Today was the second time this year I ordered a blt, my favorite. Once again there was barely any lettuce in the sandwich. It's mostly bun!! Wish they would make it the way they did in the past.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Food was delicious and the service was fast

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★ 5

Sandwich was delicious and staff was friendly

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★ 5

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★ 5

Good

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★ 5

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★ 5

Quick service, great food!

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★ 5

They are so accurate . My food is always fresh. They are not skimpy with the ingredients either. They hv a nice relaxing atmosphere.

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★ 4

Good service good sandwich

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★ 4

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★ 5

Love their subs and staff is very friendly!

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★ 5

They have very good sub's and Mac &cheese. Soups also

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★ 4

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★ 5

I love the cheese curds!! Best curds in town- hands down!!

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★ 4

Good food, staff was decent.

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★ 3

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★ 5

Excellent service and delicious food!

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★ 4

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★ 5

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★ 1

Employees didn't start making my order until I walked into pick it up. There weren't busy. O ne employee walked in with a case of beer.

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★ 3

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★ 2

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★ 5

Awesome sandwiches, fresh and tasty.

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★ 5

Great grub.

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★ 4

I go to this Subway quite frequently because it's close to my home. It's your average everyday fanfare sandwiches. Prices are good and it's convenient for me.

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★ 5

Quick service

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★ 5

If excellent food!

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★ 4

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★ 4

The sub was good, friendly service

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★ 4

Well to start I placed an order 2 hours before I wanted to pick it up. I was headed to the Northwoods to visit my parents and Cousins is something my mom loves that she can't get where she lives. So given the fact that this restaurant is almost 2 hours from my house I was on a tight timeline, and did arrive a few minutes late. When I got there I had no idea where curbside pickup was supposed to happen so I parked in front of the store and checked in. A good 10 or 15 minutes passed before I got our food, I assume they made it fresh when I checked in which I appreciate but at the same time I ordered the way I did to save time which did not end up being the case. So 2 hours later I made it to my destination, my parents seemed happy with their food but I was disappointed. I had asked for mayo but got none so it was rather dry, and sadly I didn't even think to put some mayo on it myself.

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★ 4

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★ 1

Aweful customer service. They made lots of mistakes on a simple order and seemed untrained and unorganized. Very bad experience.

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★ 1

The cook on July 21 at 220 pm handed me my drink cup face down touching the cashier's counter. Does he know that's unsanitary ?

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

First time trying Cousins Subs. I walked in and was greeted by a female worker who looked like she hadn't bathed in weeks. She was hateful and rude and accused me of having an attitude when I asked her for the price difference between a fountain soda vs canned soda. I was not given the answer and the accusation about my attitude was appalling and completely uncalled for. I will never go there again. Just in those short moments I recognized how filthy dirty the cooking area's were. Just down right nasty. Beware folks!

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★ 5

The staff was very friendly except that they made one mistake by not leaving off the red peppers as I asked in my order. The only other thing that I can think of is that I'd love to see prices come down and maybe some 15 inches or 7 1/2 sell at the price of what your competitors sell their. Overall though.

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★ 5

Great subs, their curds are really good as well.

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★ 5

Loved it. Great value and Joey is so on top customer needs. Asking if we needed napkins or ketchup and asking how everything was.

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★ 2

Food was good as always but service was horrible! Only 2 people working had to wait a good 10-15 minutes before our order was even taken.

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★ 5

Great sandwiches always made delish

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★ 4

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★ 1

NEVER EAT HERE! They screwed up my order so bad I had to go back several times and blamed ME!!! Finally just left. Disgusting place and employees.

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★ 5

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★ 1

4/19/21 5pm. They make sandwiches without cleaning off the grill first. They were dead, not one person in the restaurant. There were huge pieces of old food that were all burnt and black all over the grill. The girl cooking didn't even try to clean the grill before she put my meat and vegetables on it. She then cleaned her two spatulas directly next to my meat to ensure any old nastiness that was on them fell onto the meat that was cooking. When I made a comment, I was made to feel as if I was in the wrong for saying something. The next day I had diarrhea all day, I'm sure from the old food that I got to eat that was cooked into my sandwich. On top of that I was harassed by anther customer for saying something and the cashier agreed with her so, even though my food was done he made sure to get give her, her food first and let my food sit there until she had gotten her order, she came in at least 5 minutes after me. Horrible food/customer service..

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★ 4

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★ 4

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★ 5

Was very good but I still miss the Italian Sausage sandwich they use to have. Haven't been here in years.

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★ 5

Awesome food as always!

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★ 4

Love cousins subs!!

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★ 5

The thing I like is there a variety of Subs you can choose from.

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★ 5

Love their Italian special sub. They are friendly, fast and reasonably priced. I go their when I am hungry for a sub and short on time.

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★ 5

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★ 5

Upbeat Staff!

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★ 5

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★ 5

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★ 5

Always quick, always good.

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★ 4

Good just a little slow

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★ 5

Excellent customer service tonight, and the food was perfect

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★ 5

Really like the subs here. Very friendly and fast.

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★ 5

Great subs

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★ 5

Love it food and service awesome

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★ 1

Arrogant, rude, don't seem like they want to work. Told me to wait in the ordering line to pick up a prepaid call in order. Refuses to put any ordered on thier call in rake. Don't order from the Neenah Store.
Also likes to tell customers where/how to park.

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★ 1

Something was in my sandwich that should not have been there but I could not identify it this place has been closed twice by the health department and I guess I'm not going to chance going back there. People aren't much to talk about either.

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★ 5

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★ 5

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★ 5

Great subs, good COVID Practices. Will stop again

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★ 5

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★ 5

Best sub sandwiches

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★ 4

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★ 4

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★ 1

Not happy no dressing no fork!
That was supposed 2B my lunch!

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★ 1

Whomever took my order was seriously rude n disrespectful. Ordered cheesesteak sub as ive done for many years. Got philly cheesesteak sub. Saturated with marinara. Soggy bun. When i called back she didn't accept responsibility for hitting wrong button n. Got snotty n hung up on me. Wish i would've gotten a name... seriously grow up n accept when you make a mistake.. cousins time to retrain your snotty disrespectful young employees

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★ 1

Today was not to happy.. Order was sapose to be ready at 11:02 am . I got their at 11 03 waited almost 22 more minutes. Then got mt meal. Couldnt eat my lunch because Had to go back to work. Not a good experience this time. Yes other times have been better. So Yes Ibwill go back. Its happened 2 times to me in the last 3 months or so.

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★ 1

I’m very disappointed. Employees took off their masks while making my sandwiches showing that they are not following cdc guidelines or concerned about customer health and safety. We had to throw away our sandwiches because we didn’t feel comfortable eating them.

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★ 4

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★ 3

They must have changed distributor for there meat. Ordered a pepperoni melt and the ham tasted terrible asked for double meat didn't get that. Very disappointed been coming here for years and never had a bad experience until today. For $20 I had higher expectations. Don't think I'll be back.

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★ 5

Excellent taste great

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★ 5

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★ 4

Always good subs.

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★ 3

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★ 4

Love the subs and a drive thru

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★ 5

Always good!!

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★ 5

Always delicious

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★ 5

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★ 5

Sandwiches were decent. Staff is very pleasant and efficient.

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★ 3

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★ 4

Still my favorite cheese steak on the valley!

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★ 4

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★ 4

Consistantly good. Especially if you like bread that is a little more chewy. Chicken cheddar delux, hot is my go to.

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★ 4

I mean it's a cousins... It met my reasonable expectation of how a chain sandwich shop should be.

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★ 4

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★ 5

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★ 5

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★ 1

Went in on new years eve day! Left with nothing. Only 2 people on for one of your busier days. I didnt have time to sit there and wait 30 mins for my food! Plus you had someone that was there for their first day! Really!?!?!

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★ 4

Great food

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★ 3

Family favorite in Wisconsin

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★ 5

Goid food and service!!!

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★ 3

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★ 2

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★ 5

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★ 5

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★ 5

Cousins Subs are so good. I always get the Beef and cheddar sub, but I substitute provolone for the Cheddar, no veggies, and extra mayo. The bread is so good and baked just right.

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★ 1

If I could put 0 stars I would; the service was terrible. There was one guy working at the time- he was polite, sure I'll give him that. The plain sandwhich we ordered came covered in mayonnaise and some orange substance. The other two came as completely different sandwhiches and only one of them had been made correctly. At first he says that they don't have garlic or Italian bread- and then somehow finds some garlic bread? (The bread felt deflated and unlike the Cousin Subs that I remember) The place was empty when we came to pick up the sandwhiches, and he had plenty of time to make them. Yet they appeared put together by a five-year-old. Asked for mushrooms? Only got a singular mushroom; same with the onion. I am bewildered. I honestly have no idea as to why our order came out so jumbled and messed up. Didn't even notice he forgot to give us the receipt until we looked for it to see if we made a mistake. By far one of my worst sandwhich stop experiences. And certainly not worth the $30 we paid for it. Will be returning to Subway.

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★ 5

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★ 5

Best sub for the price
Delicious

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★ 3

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★ 1

Some how this location runs out of pork....

I'm still waiting for "the owner" to get back to me and make this right. But I doubt he will.

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★ 4

Great bread good food usually can't complain ill give Four Star v Star will be when employees pick up the speed a little and stay off their phones

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★ 4

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★ 1

Don't bother going here after 6 they won’t have any bread...

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★ 5

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★ 5

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★ 3

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★ 5

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★ 3

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★ 4

Love everything except the location and the fact that they don't offer a drive thru.

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★ 4

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★ 5

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★ 2

Might as well go to restaurant for the price of a footlong

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★ 5

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★ 4

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★ 4

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★ 3

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★ 5

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★ 5

Have yet to be disappointed at this location. Staff is friendly and fast.

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★ 5

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★ 5

Good location. If you like Cousin's Subs this one does it right.

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★ 4

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★ 5

Very good food. Every time I go there they Exceed my expectations

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★ 5

Very nice

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★ 4

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★ 3

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★ 4

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★ 5

Love Cousins Subs!

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★ 3

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★ 5

Staff is always friendly and accommodating, food is always great. Hands down my favorite sub shop.

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★ 5

Omg yummy

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★ 5

Favorite subs ever...

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★ 5

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★ 5

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★ 5

Great food my favorite sub shops.

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★ 1

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★ 2

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