★ 5

The gentleman working the drive thru window was so friendly and had the greatest customer service skills of any drive thru I've been through! Also the sub was delicious!!

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★ 4

It’s a fast food sub place - don’t go in expecting fine dining. Sometimes mistakes occur but the staff is typically gracious about fixing any problems. Food is great, especially with the addition of more chicken options. Fries and curds are always freshly made.

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★ 2

Did not get broccoli cheese soup... I got cheese sauce. Sub was cold

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★ 3

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★ 5

Best service!

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★ 5

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★ 4

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★ 5

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★ 1

Terrible customer service.It was nobody in a restaurant and they had 3 employees I stood by the. Register 8 minutes one of them was cooking the other 2 we're just looking at each other trying to decide who's going come and help me. And then I spoke up I was like, can I get some service here, please? And then one of them approached me.

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★ 5

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★ 5

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★ 5

Good food and the employees were nice as hell. I'd go again.

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★ 5

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★ 5

I’m finally getting around to do this!!! We had excellent service from the employees at this establishment. I ordered online for an early lunch for a wedding party at the Terrace 167 in September. The presentation was perfect and the subs were delicious. Thank you!
FYI- you need to be on their preferred vendor list for lunch before the big show.

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★ 2

I ordered a chicken bacon cheddar. No bacon. Literally in the name. Also 4 people working and took 20 minutes to get my sub.wasn’t busy.

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★ 5

The club is the best!

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★ 5

Not sure what all the negative comments are about. We’ve been here countless times over the last 3 years and never had a negative experience. Workers are great, manager is great, food is great.

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★ 5

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★ 4

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★ 5

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★ 5

They had questions for our order and allergies. They call and confirmed before making it. That counts.

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★ 1

Food sucked restaurant was dirty

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★ 1

Always a wait, even when placing an online order. It took 35 minutes for 3 subs today.

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★ 1

I’m a frequent customer at this location and I often hear who I think to be a manager or at least higher position yelling at or being mean to the other employees. I haven’t interacted with him but I’ve had many interactions with other employees and they’re great and ready to take your request. Help these poor kids out somebody!

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★ 5

Fine food for a fine price

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★ 2

We were traveling in the middle of the day during the week. When we arrived the restaurant could use some tidy and we were told it would be at least a 15-20 minutes wait. We waited for Fond Du Lac where there were only two workers and our food was out in about 2 minutes. A waste of time.

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★ 5

Manager Peggy is the best!!

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★ 1

Hate to say this but we picked up food Saturday, and the subs were awful. I have always had good luck at this cousins. Not sure maybe a new manager ???

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★ 4

Food is usually good at this location, but today wasn't the normal experience, got home and my hot sub was not even warm and the cheese makes it look like it's been sitting for a little bit. My fries were hot tho so that's a good thing. Staff is always friendly

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★ 5

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★ 5

John is an absolute delight and Cousins should be thankful to have such an upbeat and happy guy working for them

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★ 5

Peggy serves me every time I come in and not only does she make the best subs, she has the best smile always! Come in and see Peggy for a delicious sub.

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★ 1

One day this place will make a sub correct, I just know it

UPDATE 11/15/23 still can’t make one correct!

UPDATE: 04/21/2024 still incorrect! All I ask for is no lettuce on my sub.

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★ 5

First time trying Cousin's cheese fries! HOT, CHEESY, DELICIOUS!!!

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★ 1

The drive-thru is impossible you can wait there for 20 minutes and won't say nothing to you happened to me about five times terrible service
It was so convenient for me since it's so close to my job. Drove to the window and they all just kept looking at me clueless of what's going on my God help these people John

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★ 4

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★ 4

How can you be out of bread half an hour before closing time. I stopped here the other night. Ordered a pepperoni melt on asiago bread. The bread wasnt baked all the way for one, and isnt the pepperoni melt suppossed to be hot?

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★ 5

Order is perfect every time and the staff is great!

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★ 5

Great staff.
Pepperoni Melt is the best sandwich!
Cheese curds and fries were piping hot!

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★ 1

Sub quality is hit or miss. More often miss than hit. Bread quality is regularly old, dry and crispy. Also, the crew over the last few weeks cannot figure out for the life of them what no mayo means… Pretty simple, common request.

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★ 4

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★ 2

Subs are really good when they're open. Just stopped this Sunday afternoon just before 11 door says open at 10 couple guys inside but it's locked and gated.

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★ 1

Mac n cheese is always cold when I order it.

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★ 4

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★ 1

Just ordered a Reuben fries and cheese curds. The meat was slimy. The cheese had burnt pieces in it. Waste of money, threw it in the garbage. Don't recommend, every time we try there, not good. They should of made that a Starbucks.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 2

I was so excited when they opened up in Richfield seeing that there isn't a lot of food options around here but disappointed they always seem to be closed. I understand staffing issues but closing at dinner time you'd think they would open later to stay open a little later than 6pm.

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★ 5

Despite being severely short staffed and order time taking a long time, I was helped by happy, friendly staff. The food was fresh and up to the standard I have come to expect from cousin's subs.

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★ 1

The managers have crooked teeth

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★ 5

Always a great sandwich!!

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★ 2

No walk in customers drive through only, Piggy wiggly is just down the road.

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★ 1

This was our go to cousins but the place has been struggling
I get the horrible hours are now dining room being closed is due to understaffing.
Tonight will be the last for our family. I
Sat in the drive thru lane for ten min to pick up my online order which was a simple turkey add provolone has no provolone. This is the second order that has been wrong. Sorry to say but we won’t be back til things change.

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★ 5

Generally, a very well run store. Shift management is always on the ball and the back line is pumping out the orders. Good sub sandwich fare as you would expect from Cousins, and prepared quickly with due care. Looking for a quality sub with fast service? This is your place to stop!

Now, if only Cousins corporate could ever get their contactless payment terminals to work correctly in their stores...

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★ 5

John who took my order was very friendly and energetic, my sub was fresh and cold! Best cousins in the area!

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★ 5

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★ 5

Easily the best location in the chain. No idea how or why, but EVERTHING is that just a touch better.

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★ 4

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★ 5

I am very satisfied with employee cam he made my curds nice and juicy<3

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★ 5

I am bewildered by the work ethic of the service!!! The workers here are great. Compliments too employee, Spencer for his extreme kindness and expertise on sub making. His craftsmanship and placement with Cousin's Subs stickers are the definition of precision and I am very content with plentiful bean dip on my 7.5" sub. Good work!

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★ 4

Subs are good drive-thru is a little slow especially the one in Richfield there

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★ 3

Sslllloooooooowwwwww service. I have been sitting at the drive thru window for almost 10 minutes and haven’t even been greeted yet. Counted at least 3 employees back there… I worked at cousins for over ten years. This is by far the slowest, worst service I have received. Guys, it should take less than a minute per sub and you ALWAYS greet the customer right away. The only reason there are three stars is because the subs are delicious

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★ 4

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★ 4

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★ 5

Yum yum!

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★ 5

Waited 13 minutes for a fry and 15 inch sub. Food was hot but if there aren't enough workers why open?

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★ 5

Excellent courtesy from everybody inside the store I would come there every time I go pass.

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★ 5

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★ 4

Ordered a bowl and got a sub. It was pretty good though.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

The staff at the Richfield location are outstanding. Great service. Skilled cooks. Very fresh bread. Very good!

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★ 2

Staff was friendly and service was prompt but the cheesesteak sub was BLAND beyond belief. Literally tasted like unseasoned steamed meat. Pretty disappointed. I might be back to try something else and update this review.

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★ 5

All the workers were friendly (& even listened to the problem we had at the Burleigh Cousins.)

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★ 5

My new favorite place. Wisconsin based company. Hot fresh food. Great customer service. Price is definitely worth it.

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★ 5

Solid food. Delicious. Slower than JJs.

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★ 5

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★ 5

We've been coming here since they opened. Rough start,however the 5 times ordering online has been right on time. Also they are all so polite! No order has been wrong. Keep it up!

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★ 4

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★ 5

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★ 5

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★ 3

Same good bread as ever. I dined in and after a pretty long wait,went to find the holdup.my order was on the counter,I thought they would bring it out or call my number

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★ 5

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★ 5

Cousin's Subs are always great. This location is convenient. Good food, easy to get. Next closest Cousin's is a little bit of a haul. Hope they stay around.

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★ 1

Very slow service. Ordered our sandwiches online and once we came to pick them up they said we had to wait an additional 10 minutes which then turned into 20 minutes. Everyone who was waiting had to wait at least 15 minutes for their order. They need more people working during these busy hours.

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★ 5

Great sub,cheese curds were perfect!

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★ 5

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★ 4

Busy,busy,busy. But pretty good!!

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★ 5

Drive thru is convenient. hope they offer more soup varieties soon.

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★ 5

Food and customer service was awesome! The guys are very nice.

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★ 5

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★ 3

Didn't like the bun! Assistant Manager was very nice and sociable!

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★ 5

Food was very good and all the employees were very friendly.

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★ 5

Great subs. Holy Hill road & hwy 175 at the BP Oil gas station in Richfield, WI...

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★ 5

I get the same sandwich every time, and it is always made perfect! The staff is very nice and friendly! I appreciate seeing such hard workers during these difficult times!

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★ 1

Very slow service. Once you get your food it will be made incorrectly! I have gave them multiple chances it always ends up with this result. This is a brand new location & is the worst service I have ever had at any restaurant! When you take your food back after they make it wrong the manager Nathan he gives you big attitude, rude, & is the most unprofessional manager I have ever met! I truly believe he is the biggest reason this store is ran so poorly.

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★ 5

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★ 5

Great service and subs! Clean. All employees wear masks, and sanitize.

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★ 3

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★ 5

Great service! Great tasting sub! Fresh & Cold so yummy 😋....I will be back soon and thank you for caring about your customers!!

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★ 3

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★ 5

Fresh bread makes the sub better

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★ 1

The cashier has to be tweaked out. His eyes are bigger than dinner plates. He couldnt figure out how to make change and completely messed up our order. Dont eat here.

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★ 5

Service was great, amazingly fast drive thru

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★ 4

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★ 2

Ordered two subs from here. One sub was made to order, the other sub was missing all the vegetables as well as the mayo. I realize this place has not been open long, but the staff should be able to correctly make a sub. I will give this place another try soon, hopefully with better results.

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★ 1

This young staff is working hard but are struggling to keep up. The owners of this company should be ashamed of there lack of leadership and guiding this young staff to success. I am a multi business owner and this is no way to start new franchise.

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★ 1

Went there today first time . The person behind the counter told us they were out of bread. Really 7pm and out of bread. Think they would have a better plan with their bread.

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★ 3

Where’s the meat? Turkey sub was ok but shy of turkey. Bread was also alittle old I thought.

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★ 2

They have not got the order right once yet.
Yes its little things but for gods sack 3 times in a row, said no onions on one sub of 3.
got no onions on any! What does extra mayo mean ,well it mean nothing at this place.
Come on man! Oh and please dont mark the subs i like to touch all of them. Please figure this out i like Cousin's... frys are good too!!

Source: Google