★ 1

I sat in the drive thru for over 10 minutes and watched nearly 12 people walk into the store and leave with their meal. There were also 3 cars behind me that got their food before me. I didn't ask for anything unusual or special.

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★ 4

Food was great, drive thru was super slow. But the people who helped us were very nice.
Went through drive thru, so I can't say how the inside looked but the outside was clean. And to be fair, about the wait, it was only about 45 minutes before they were closing, and we ordered cheese curds.

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★ 3

I had an error in my order and a problem with the quality, but management was able to make it right. Thank you for correcting the problem.

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★ 1

Terrible customer service, 20 minute wait for some cold subs, LOL. Assistant manager is clearly an assistant because he can’t manage anything. Don’t waste your time here.

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★ 1

I can make a sandwich at home for this price

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★ 5

Fast service

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★ 4

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★ 1

I would give zero stars if I could. Waited for a made to order cheesesteak and a ham & cheese sandwich for my long road trip back to Indiana. I got my order and began to hit the road. Last minute the voice in my head said no stop at your friends house and eat your cheesesteak and fries first. Thankfully I did because when u opened my bag I had someone else’s order completely. No fries, no cheesesteak, no ham and cheese. And I was left with someone’s kids meal. Poor kid hopefully they got their right food. I had to wait all over again for my food and wasn’t offered anything in compensation outside of giving me what I had already paid for!! I love cousins but this one failed!!

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★ 5

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★ 1

I went through the drive through. There are only a few people inside. Waiting 35 mins to get to subs. Really really baffling to me how it can take that long to throw some meat and toppings on bread.

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★ 5

The cousins subs on Layton avenue in St Francis did a fantastic job preparing sandwiches for our family reunion. They were accommodating to our needs, easy to communicate with, professional and excellent customer service all around. We would definitely go to them again to cater for for future events.

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★ 5

I went to the new Cousins in St Francis. It was great. We ordered 2 party pack for a family reunion. They were ready on time and delicious. Everyone loved them. Very easy way to feed a large group. The store staff were very helpful and friendly. The place is super clean! I would go back again and again.

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★ 1

Don't wast your time going here. I will not return to this store. I ordered a sub. Then asked if they had lemonade, cashier said yes. I said ok, please make it a meal with chips and a drink. Grabbed a bag of chips and went to get my lemonade. Oh, no lemonade. Someone says, yeah we ran out. Then I decide which dirty table I want to sit at. Right after I sit down, an employee (probably a manager) walks over and asks to see my recipient. I pull the recipient out of my pocket. He looks at it and said "I thought so" Grabbed my chips and walked away. I looked at my recipient and saw that I had been charged for only a drink, not a combo. I figured since my order was $15 for a half sub, that it was actually ordered as a combo. I tried asking the guy about it and he just gave me a dirty look and kept going. Worst service I've had in a long time.

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★ 5

Excellent Service!

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★ 4

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★ 5

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★ 5

The workers are super kind ! Food was great & fresh the restaurant was so clean, will be back again !!

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★ 1

Got a meatball sub with a whole 20% of the sub uncovered and overall cold to lukewarm and another with 3 and a half meatballs and barely warm and next to no sauce. The manager was cold, not understanding and disrespectful. The tables were filthy and the air was chilly. The cheese curds were just ok. Somehow the replacement subs were almost as bad, application of ingredients was inconsistent and at times lacking or excessive. This is the worst restaurant experience I have had in over a decade. This is the kind of service that kills a restaurant, do better.

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★ 1

I want to say thank you so much for the club sub well made. It was delicious. I have been having trouble at this time of night(9:30ish) getting a descent sub at another location. I never have problems at this location, always great subs. I would definately recommend this location. Thanks again for make my night with a smile.

April 27, 2025
Update:
I came to this location cuz I thought I would have a great sub again at 9:30pm for work. I was very disappointed this time. One is I had to have money on me because they weren’t taking credit cards at the time. I was glad I had cash on me. The 2nd thing is the subs were not up to par. The tomatoes had holes in the middle taken out and the sub was very watery. Hardly any onions on it maybe 2 small strands and my ham and cheese didn’t have the seasoning on it. I got to work and opened it up and I had to throw it away. It seems at nights going through drive thru, you get bad subs. I had this at another location, now this one! And the money we pay for the subs these days, we should get a good sub not garbage. I hope the manager of this location talks to their employees about giving garbage to their customers!

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★ 1

Awful service..This establishment really went to hell..I have lived in St Francis for 35 years..sad

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★ 1

I ordered a cheddar beef steak, and after driving home, I found out that I got a cheddar chicken steak instead. Also, the meat portion was very skimp. I don't have lettuce on my sandwich, and it really shows how little they give you. When I unwrapped the sandwich , it looked like a small loaf of bread. No ingredients we're showing on the outside. Lettuce is the same as when a place fills the entire cup up with ice before they add soda. I don't like places that are greedy profit Maximizers.
I was in the food service industry for quite some time. I understand the need for portion control and standards. The wrong sandwich, skimp ingredients, why would I go back?

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★ 5

Had a good sub.

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★ 5

I recently purchased a large party box (20 subs, 12 cookies and two large bags of plain chips) from this location for a staff meeting. My order was completed on time, they included the things that I had requested (mayo, sides of hot relish and sides of jalapenos). All of the subs were made correctly and everything was packaged with care. Upon picking up, I was happy to see an all young staff working hard and taking pride in their job (love to see that!). Thank you, Cousins staff in Saint Francis for a 5 star experience.

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★ 5

Good food

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★ 4

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★ 5

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★ 5

Came in to talk with someone regarding a special order. The person was very helpful and answered all my questions.

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★ 5

This location is always super clean, service is fast, staff are very friendly, and they always get my order spot on accurate.

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★ 5

Grabbed lunch through the drive thru a couple weeks ago and everything was great! It was lunch time but the service was quick, and the order was correct. The person at the window was friendly and very efficient. I've always had good experiences here.

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★ 3

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★ 5

Placed an order in the app and even during the lunch rush still in and out in about 5 minutes.

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★ 2

Poor customer service wrote unkind messages on the wrapper of a sandwich we ordered.

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★ 1

I ordered a small root beer float I'm not sure what I got and I ordered my sub to be cut in 4ths (quarters) it was cut in half I went through the drive thru so they all heard my request.

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★ 5

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★ 4

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★ 5

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★ 1

Last Sunday they messed up my two subs bad gross!! The manager a guy told me when I called that I a credit for next time for two large combos so I went tonight and some . Short Mexico looking lady with a ponytail told me no i only can get subs !! I will never go back unprofessional!! So if you go make sure you check your order!!! Very rude people !!

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★ 1

The drive thru at this location is always a minimum 20-30 minute process to get your food no matter how many cars are a head of you.

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★ 1

Very disappointed, ordered my food on line 1 1/2 hrs earlier on the app and my food wasn't even ready. Paid for it in advance as well. I will never go to this place again.

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★ 5

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★ 5

They are always so friendly at this location! I was amazed at how well two of the employees handled an extremely aggressive customer that got right up in their personal space today because they had to wait an extra minute for their order. Ya’ll are good people.

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★ 5

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★ 5

I will keep coming back love the food 😋

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★ 5

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★ 1

Asked for a half a club on Italian with no lettuce. You would think these are simple instructions to follow. But no, ofc not.

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★ 5

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★ 4

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★ 1

Bad service And take forever for to make the food

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★ 4

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★ 2

This place makes subs worse and screws up orders far more than the one down the street. Pictured is a pepperoni melt cold that has no lettuce and like two pieces of pepperoni. I'll change my review when I've had two consecutive positive experiences (defined as getting my order correct) at this location. Staff is very friendly, btw.

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★ 2

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★ 4

I don't usually eat a chains but l always get good food and service there.

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★ 1

30 minute wait for a cold cheese steak, yall suck

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★ 5

Had a polite and responsive counter person . Got the order quickly. Treated the customers that came in after me the same way . Received my food quickly and correct. Nice people at this locat0ion .

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★ 3

The sandwiches we're a little light on toppings

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★ 5

Quick & good. My husband enjoys the ham & provolone if it's made rite, he has extra mayo & extra onions. 2day the service was quick & the employees were helpful, answering questions. There, new remodeling is great.

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★ 5

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★ 4

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★ 4

Tried the Lobster Sub. It's OK but won't order it again. They did say it was a special ending soon. Planning to try the Wisconsin Cheese Steak next. Wife had Club Sub. 2 Chips, 2 Sodas, 3 Cookies $48. Added a cup of Chilli (didn't know they had Chilli) very good! $5.

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★ 5

Best Cousins Ever

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★ 5

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★ 5

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★ 1

There was a whole fly in my food. Eat at your own risk.

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★ 1

Had a Ruben sub here today 2/12/24 Amazed how the subs are so small and skimpy for $11 dollars its and insult. No way will i be going back for a small overpriced sub. 5 steak of brisket tacos from the food truck down the street is a way better deal.

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★ 4

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★ 5

Love Tuna sub with jalapeno. They made it perfect!!! Happy, happy!

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★ 5

The subs are great! Very fresh

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★ 5

Never change's the subs taste as delicious as I remembered I moved away came home for visit bread makes the sub ham & cheese or any of their offerings. Stop and taste the difference.

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★ 5

Best sub franchise in America. I'm surprised they don't expand more. My go to sub is the Italian special+mayo +hot pepper relish. Yum.

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★ 4

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★ 2

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★ 1

Slow service and you don't get full servings. Large fries are commonly only filled halfway

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★ 4

I love Cousins Subs. One of the only chains I visit. Some times they put to much oil or mayo on and the bread gets soggy. And when they forget the napkins.
Overall service has gone downhill while the price went up. I noticed today after getting my order wrong the 2 sandwiches I ordered they cut the ends off. They are no longer 7.5 inches. My Pepperoni Melt had No cheese. And a side of bacon is one stripe. Hate to say it I won't be back. Waiting in the drive thru a song on the radio before they even take your order.

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★ 5

I love coming here they get your order right and good customer service.

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★ 2

Last night we ordered and our food was cold. My husband ordered a full cheesesteak I had a half. I ordered a cup of broccoli cheese soup that literally felt it just came out of the refrigerator. Horrible experience.

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★ 4

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★ 5

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★ 5

It did take a little while longer than I expected but Cousins subs are always worth it.

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★ 5

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★ 1

Trash customer service, rude workers , dirty parking lot I ran over glass in the drive thru😑.. I will not be giving them my money anymore. Nasty soggy food burnt cheese curds...I have a photo I wish I could upload 😑

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★ 5

Fast and friendly.

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★ 5

Top notch Cousins

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★ 4

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★ 2

Nothing worse than a mushy meatball with no flavor

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★ 5

Love it here Great staff last time they forgot a side of pepper relish noticed when I got home but I should have checked when I got my order but other than that they're great

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★ 4

Nice clean place with fast and friendly service. Would recommend

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★ 5

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★ 4

Cousins Subs literally always taste great. The only problem I ever have with this restaurant chain is the service. I have tried three different locations and each time you just wait and wait and wait. I understand if they’re busy and the subs are made fresh but when you see people standing around and you watch people who order after you get their food quicker you begin to question the process. It’s rare to get a thank you as compared to them calling out your number or putting the sandwich on the tray and handing it to you. Nothing is said like enjoy your meal. Thanks for coming in. Sometimes it feels like we are inconveniencing them.

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★ 5

Jessica rocks!! Good service from her! 😊

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★ 5

Mgr. Jessica Mitchell was so helpful! Excellent knowledge of menu, great team member. Thanks for the experience!

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★ 3

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★ 5

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★ 1

I waited ten minutes in the drive threw for them to take my order

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★ 5

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★ 2

Waaaay overpriced, bland, bread was good, Philly was weak and i ordered it with double meat so i was double unhappy. Reg sub, double meat, drink= 17$

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★ 4

Fast and friendly service

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★ 5

Management is awesome!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Every time I go here they always screw up my order. It’s been like this for years. And this is why I never eat here. Because like I said for some reason they can’t understand directions of what I want on my sub.

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★ 5

Great experiences every time I go there and staff is great!

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★ 5

Nice people and good food! This is my favorite Cousins location.

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★ 1

DO NOT CONE HERE EVERYTIME ORDER even the manager will get your order wrong g if you pay for extra mayo they won’t give it to you they will give you a cup and tell you do it yourself and does not reimburse you I also seen the sandwich makers rubbing there nose digging in places on there body and continuing to Mae a sandwich

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★ 5

Always customer friendly service

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★ 5

Really helpful staff that went out of their way to make sure our we had a great experience. Definitely will return.

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★ 1

Ordered online for pick up. It says to bypass speaker and go directly to pickup window. I do so and I'm stuck waiting 10 minutes honking and knocking on window. Then a lady finally opens the window and says I was supposed to go through drive thru. I said no, it says online to come right to window. Was rude as she closed the window. FIX YOUR APP PEOPLE!!!

This was my second time at this location and it's literally across the street from my house. The first time they didn't get my order correct and then wanted to charge me extra because of their mishap. No. I will never come back. Horrible vibe and service.

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★ 1

Multiple errors cashiers needs to learn how to listen and way over priced for the amount of food you get

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★ 2

Typically I love coming here, lately not so much... I waited almost 40 mins in the drive thru for 3 items. My sandwich was good but my curds were half empty, which is sad. it's the best part!!

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★ 3

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★ 4

Staff is super friendly & fast here. I rarely get Cousin's anymore because it has gotten so expensive. But can't beat the cheese steak, fries, cheese curds & absolutely love their cheese broccoli soup.

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★ 1

Normally cousins delivers on their quality and I typically feel the price is worth what you get into now. I ordered 3 meatball subs that had no sauce. I called and spoke to the manager who said in a snappy tone "I made those subs and put extra sauce on them. It's just thin sauce." I wish there was a picture option so I could show you the "extra sauce" the meatballs were legit dry as if they had never even seen sauce before. I do not reccomend coming here, especially for the meatball subs.

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★ 4

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★ 3

Meatball sub is a bust (5 balls in bread, barely any sauce) but the fries & cheese curds slapped

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★ 1

I ordered 3 subs and a LARGE fry and this is what Cousins St. Francis gave me... Seriously!?

After a long hard day at work I decided to treat myself to eat out seeing how everything is so expensive now a days.

If I would have know the staff at St. Francis was literally going to give me a "small" fry I wouldn't have ordered a large. Feeling ripped off like everything else.

.... and NO I didn't eat any of them and post a bogus review. I just worked a 10hr shift and have to pick up my daughter and yet to shovel. So I wouldn't take the time out of my busy day if I honestly didn't feel like I was being straight up ripped off.

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★ 3

Not worth the price for what you get.

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★ 1

Bad customer service

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★ 4

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★ 1

Rude employees and extremely rude management

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★ 5

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★ 5

They were very amiable and service was quick and accurate. This is a nice place to get a good sandwich. I visit this store when I'm in the area. Fast and easy to get to and quick to get through for lunch.

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★ 5

Best cheesesteak!

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★ 5

Always pleasant and efficient!

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★ 5

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★ 2

waited in drive thru over 30 minutes for one sub and a drink. So many other people pulled away with their food while i’m sitting here waiting and waiting after they told me to pull forward

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★ 5

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★ 5

I like this place they sometimes mess up but they hurry up and make it right👍🏽

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★ 4

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★ 5

The remodel I great! Team members are super friendly! Food is fast and delicious.

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★ 2

Not sure if they changed their meat supplier for the beef in the cheese steak but it was HORRIBLE! Quality of the sandwich was good but the steak had a after taste and some sort of hard grizzle that wasnt fat and wasnt edible. Really sad as this was the best cheese steak in the city.

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★ 5

for subs that's my favorite place Thanks guys

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★ 5

Always good!

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★ 1

I’ve never left a review like this for any restaurant because I understand that mistakes happen in food service, but I feel like this issue needs to be addressed. This location consistently gets my order wrong (9/10 times). Once in a while is one thing, but I don’t understand why this location (only this location) can’t make the sandwich correctly how it’s ordered. Disappointing

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★ 5

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★ 2

The management here is just so bad. Wait times are so long and our orders are incorrect probably 80% of the time. Today I ordered a Turkey sub with no lettuce and tomato, add provolone - and ended up with a cheesesteak with no cheese. Huh?

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★ 5

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★ 5

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★ 5

Excellent example of the Midwest chain. Prompt, polite service. The menu is packed with old favorites and monthly specials. This location has a grill staffed by talented people.

Continuously pleased with the quality of their food. Staff is always friendly and tries the best to accommodate special requests.

Also, the special subs are always fun and delicious.

Highly recommended location.

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★ 1

I just got my order ! After I waited for too long and they made a wrong order ! And even the lady with the red hair works there having a bad did not even say a hi or thanks ! She was a having a bad day

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★ 1

Don’t bother

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★ 5

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★ 5

Fresh

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★ 1

Sitting in the drive-through right now only car only person but still have been sitting here for 20 minutes. Needs workers who are faster and who care about customer service unbelievable I have places to be and people to see

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★ 4

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★ 4

Love there cheese steak sandwich with root beer. Good service.

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★ 5

I frequently eat at this Cousins because of its location but more importantly the service and quality of food. Workers take pride in their work and even recognize their frequent customers. Their waves and smiles show how much they like serving ther clients.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

We've always loved cousins subs and would go there a lot. Lately this location is going downhill. We waited 40 minutes in the drive thru! Then they got my order wrong, when we got home the sub was skimpy on the meat and not very good. The lady working there apologized and said there were trainees working, but these problems have been like this for a while now. Think we'll drive a little farther for Jimmy John's next time.

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★ 5

Great subs

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★ 5

Good subs and a good rewards system

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★ 5

Long wait (20 min) on Thursday. Recommend ordering ahead. Order was correct and very tasty.

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★ 4

In and out in decent time and food has always been consistent at this cousins. Keep it up guys!

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★ 4

Ham sub was delish😋

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★ 4

Delicious sub, but pricey

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★ 1

Please use hairnets. Thanks

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★ 4

A sub

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★ 4

Very good Cheese Steak. Other subs are great too. I frequently get the party boxes and never was disipointed.

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★ 5

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★ 4

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★ 3

Just ok food and staff

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★ 1

Waited 15 minutes in the drive through at 6:30pm for someone to take my order. Person taking my money was clearly on hard dope. She even gave me the wrong bag of food.

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★ 5

Pretty quick service

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★ 4

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★ 4

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★ 5

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★ 2

I went in the Drive-Thru at lunch time and I had ordered a half of a cheesesteak but I did not want all the meat because when they changed the cheesesteaks it seems like they added more meat on their sandwiches. At first the drive-thru guy said it comes pre made so to speak and then I heard somebody in the background say yes we can take some of that meat away for you if you'd like. They asked me if I wanted to remove like half of the meat quarter of the meat three-quarters of the me, which I thought was very nice. I had also asked for extra lettuce and did not receive extra lettuce. I always ask for extra lettuce wherever I go and I never seem to get it which is weird unless that really is the extra lettuce. I proceeded to eat my sandwich and some I just met there was more meat than I really wanted and really wasn't impressed with the taste.

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★ 4

Usually very prompt service even when they are busy . I've had a few mix ups with my order in the past but they were nothing that couldn't be dealt with once sandwich was opened at home . I'll continue to use this location , like I said they do their best to handle the orders during a rush and I've always found the facility to by clean and well kept . Everyone has been friendly and courteous . One more star is in the future when the other clientele remember that social distancing is still a good thing to practice , especially the " pick up service people ", they usually rush in expecting special attention. Maybe a dedicated pickup spot at the counter just for them since they seem to believe they have some sort of emergency priority . Kudos to all the employees that deal with all of us .

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★ 4

Like the mint shake 👍

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★ 1

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★ 1

Ordered online and picked up the food and at the time didn’t notice we were missing a sub. We called and I went back and pretty much was very disrespectful and calling us liars. Believe me I don’ t need to lie about not getting what I paid for. The manager was helpful but the way her staff talked to her was even more appalling. I won’t be returning to this Cousins. All the other locations I have had no issues at.

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★ 5

Very tasty chicken sandwich

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★ 1

Horrible service by some young teenage sounding kid. My husband asked what kind of soups they had bc I hadn't had soups from here in a while, his response "we ALWAYS have Cheddar broccoli chili" super fast and rude. He sounded so annoyed with us. We waited about 15 min in the drive thru. We are always waiting here longer than we should, the place is always DEAD when we come here. Won't be back.

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★ 5

Fresh, well made subs!! This location is our go-to spot!

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★ 4

The sub in a bowl is good

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★ 5

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★ 4

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★ 4

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★ 4

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★ 3

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★ 5

Great subs and please try their sub in a bowl! All the great taste without the bread!

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★ 5

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★ 5

Excellent Sub sandwiches.

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★ 5

Love their club sub. Tuna sub is great too. Actually they are all good. It just depends what your craving.

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★ 5

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★ 2

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★ 5

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★ 1

Every time I go here late afternoon/evenings the service has been terrible. I’ve been eating at Cousins for years and love the food but now I live in Cudahy and this ones the worst. I order the same thing every time and the last 3x I’ve went they just hand me my bag with no crackers, silverware, or napkins. Then I have to wait and ask again and they still don’t come back with everything. They just slam the drive thru window and ignore you another 60 seconds while you wait some more. It’s ridiculous.

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★ 5

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★ 5

Fries were fresh, salted perfectly and hot! Customer service was good and staff was friendly. Kiddos just wanted fries and sodas this time, but this location has never disappointed us. Food is fresh and tastes good. We love cousins. Don't mind waiting a little bit for fresh hot fries or hot subs. Love that there is a drive thru at this location! Can still get my favorites. Keep up the good work!

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★ 5

I can barely see the menu and the staff is great at accommodating me.

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★ 4

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★ 1

Very slow. Orders were backed up and they were getting orders wrong

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★ 4

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★ 5

I haven't had a Cousin's sub in about 15 years. It didn't disappoint and the finger bread milk shake was Supercalifragilisticexpialidocious.

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★ 5

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