★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Ordered an Italian special with pepperoni, only got pepperoni. Paid $14 for almost nothing..

Source: Google

★ 4

Source: Google

★ 5

Awesome

Source: Google

★ 1

I ordered my food From Them through the app and i never received it the app is not great at all doesn’t give you the tracker of the driver Name or anything when i called they were telling me i have to call DoorDash when i ordered the food Through the app….The manager said she’ll call me back not even letting me know if I’ll received my money back…Due to them being on Lunch….YES THIS WHAT I WAS TOLD…I had the Order Number reading it out to them and they said they can’t do anything with it….I even explained to Them Constantly how it’s through you guys Not the door dash App I even read back my transactions letting them know it says Cousins Sub & a DoorDash Says DoorDash Wendy’s…

I wouldn’t get delivery through them at All…And the way it was handled like i didn’t spend 50 bucks…I door dash a lot and tip very well & I wanted To Try cousins delivery Since they wanna TRY and be Jimmy John’s…& Yess Epic Fail continue through door dash where you can TRACK YOUR DRIVER….

Source: Google

★ 4

Source: Google

★ 2

The sub bread tasted old and was mushy on the inside - absolutely ruined the entire sandwich. Such a disappointment! 😞

Source: Google

★ 1

absolutely terrible

Source: Google

★ 1

Everything was fine and well until I pulled a long black hair out of my mouth!

Source: Google

★ 2

Staff are gems, management, wavering on social aptitude.
Made a split payment on a previous order cash/card and for some reason was charged to card only. Went in to explain that something went wrong and my cash seems to have vanished from the transaction.
Knowing very well that there's an issue with cash with no paper trail it would make it difficult to prove, but nonetheless I wanted to bring it to their attention in case this has happened before.
I've never had an issue with this location so this was very unusual.
The manager never asked me what happened just shot me a nasty "what am I supposed to with this?" While clearly almost throwing my receipt.
I just wanted the employee to be held accountable, but we never even got to that point in the discussion because of him getting defensive and louder the longer we talked.
Love this location but definitely not cool dude.

Source: Google

★ 5

Just went through the drive-thru and had a great experience. The guy taking my order was super friendly, and when I asked for ranch and ketchup, he was really nice and gave me the perfect amount. Great service!

Source: Google

★ 5

Food is great, service is outstanding. Good, convenient location.

Source: Google

★ 1

worst Cousins location. Ordered the Italian sub with lettuce, tomato, onion, oil, oregano etc. Came without anything, fries were cold. the sandwich absolutely disgusting. never coming to this location again

Source: Google

★ 1

ordered an Italian sub with lettuce, tomato, onion, etc. There is nothing on the sandwich. it is disgusting, do better

Source: Google

★ 2

Placed an order for pick up at 12 noon today 2/28/25 Arrived 5 min early, 2 mi. Drive home ,frys were ice cold and not eatable. Chx Cheddar deluxe was to be cold and sub was hot ,my mint shake was basically melted to water..This is not acceptable! Threw most of this Gross lunch out, frys, and shake and choked down half the sub and threw the reminder out! Train your employees better to read the ticket correctly

Source: Google

★ 5

Cousins Subs is a staple. My review is about Jon and the crew here. Great customer service. Very friendly, checked on us a few times. Made sure things were as they should be. Much appreciated!

Source: Google

★ 5

Source: Google

★ 5

Welcoming, clean, friendly, fast, my food was delicious and made to my liking, hot and fresh, the chipotle steak is my top pick if I had to choose, the store and crew members were a little busy but I didn’t have to wait long. Highly recommend you sign up for the sub rewards if you have a smart phone and you like to go to cousins more than once a month, get points, discounts and free food!

Source: Google

★ 4

Source: Google

★ 1

Had gotten a Philly with marinara, they put the sauce down the middle of the sub which was the seam of the bread8

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

I just ordered one thing the soup it was okay

Source: Google

★ 5

Had a large take out order. All the subs, but mine was perfect. My meatball one was a bit cold. However, everything else was excellent!

Source: Google

★ 1

this cousin sucks paid 20$ on a sub and it barely had anything on it .. smh thanks for nothing

Source: Google

★ 1

Food made me and my family have stomach aches

Source: Google

★ 2

I honestly don't know what I just experienced at this location whether it was racism or just plain dumbness. I'm confused

Source: Google

★ 3

Source: Google

★ 3

They messed up my order I never received it on a delivery then they told me that I came in and picked it up while they contacted me and took care of it and I appreciate that they contacted me to fix the problem

Source: Google

★ 4

Source: Google

★ 5

Best cheese steak I've had In minute

Source: Google

★ 5

Source: Google

★ 5

Our go to place for great subs.

Source: Google

★ 5

Source: Google

★ 5

The guys there are super friendly and my food was delicious

Source: Google

★ 3

The food is ok, but they gave me the wrong sandwich.

Source: Google

★ 1

y'all are gonna get someone sick. I'm a chef, spoiled onions? they must of been well past a week. just cause you have friendly staff doesn't make lack of care ok. god forbid what else is past.

Source: Google

★ 3

Source: Google

★ 1

Never got my medium fry

Source: Google

★ 5

I waited a little longer than usual. Wasn’t a big deal, but an Employee named Elias apologized anyways. He had a great attitude and gifted me with a free sub coupon next time I visit. Really generous. Give the man a raise you don’t see customer service like that anymore.

Source: Google

★ 1

After reading reviews, I will never go back to cousins.

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

Great Food as always!

Source: Google

★ 5

Source: Google

★ 5

I love coming into town and making a pit stop at Cousins!... Love it!.....

Source: Google

★ 2

Source: Google

★ 1

Placed an online order at 4:30pm for 5:45pm pick up tonight, picking up thru drive thru. No one in drive thru line so husband wheeled right up at 5:45. Workers looked at my husband for FIFTEEN MINUTES WHILE SUCKING ON A SODA BLATANTLY IGNORING MY HUSBAND, THE CUSTOMER. He finally blasted his horn and got someone's attention. Finally got the food and left the drive thru at 6:05. Absolutely horrendous customer service and it's a shame you are probably paying these "workers" $15/hour or more. Will never go back.

Source: Google

★ 1

Same problem that others have posted here. I ordered three subs to go, and all three orders were punched in incorrectly by the front counter employee, thus all 3 subs were wrong when I got home.

Source: Google

★ 5

Source: Google

★ 4

7.5 sub and the meat didn't even meet one end??!!! Almost a $9.00 sub..sorry not worth it then🙁🙁

Source: Google

★ 5

Source: Google

★ 4

Love that you can now have a sub in a bowl. Works for new and anyone with a gluten allergy.

Source: Google

★ 5

Always good always friendly and always fast

Source: Google

★ 5

Source: Google

★ 1

Four people working, and still takes 10 minutes to make 2 subs- with errors. I get teens don’t care much about anyone but themselves and their friends (who happened to also be hanging out in the store getting free subs), but at least one person should be paying attention to the customers. It’s not a hangout, you are getting paid to WORK.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Sometimes your food is good sometimes their soup is hot or cold or lukewarm sometimes you don't give you what you ordered they're like dumbfounded but the quality of food is at many places are better than Subway

Source: Google

★ 2

I ordered a sub through Uber eats and when I received my sub there was a big hole in the top of my sub. I know the driver didn't mess with it because it was still wrapped and sealed when it arrived. Why on earth would they make a sandwich knowing there's a huge hole on top? Also it wasn't cut in half. Just seemed like they slapped it all together without concern for quality.

Source: Google

★ 1

5 stars to 1 star. Stale bread at every location. Went too corporate. What a shame. JJs all the way.

Source: Google

★ 1

As usual, they forgot half the stuff we ordered. Typical!

Source: Google

★ 5

I love going to Cousins Subs after my Chemo treatment. I always order the Ham & provolone with extra cucumber slices. I order a 1/2. And ask for that to be cut in 1/2 and wrapped separately. I can only eat one half right away. The next day my other half or 1/4 stays so much more fresh wrapped this way. And when I don't feel well it's a "welcome" to see it in the refrigerator the next day. Sometimes I order the vanilla shake. It's made with Gelato. it's sooo good and much more healthy for me than other quick drive-thru places. Thanks for all you do.

Source: Google

★ 1

My family and I love Cousins Subs! However we are tired of getting disappointed at this location. This location is closest to us so we do come here often, however after today I think we will drive and extra mile to go to a different location. We've had our subs made wrong, numerous times, sometimes so sloppy I wish I hadn't paid for it, one time being that the sub had no meat or anything simply just cheese, seriously? I get it, mistakes happen, but mistakes happen too often here. They are always out of the different bread types, which maybe if you're always running out, you should order more? If Cousins advertises varieties of bread, those varieties should be available majority of the time, I would think. Service..... There are only two employees there that I can really tolerate, I wish I knew their names. One is a man who works during the day and another employee which is usually in the afternoon/evening with glasses and a backwards Cousins visor. The two mentioned are very personable which is a lot more than I can say about the rest of the staff. Attitudes and eye rolling are not something people want to deal with when visiting a local business. Moving forward we will continue to visit the Cousins locations on Grandview Blvd and Pearl Street, where we don't feel like a bother and we will be able to order all of the things we like. I always tell myself to give them one more shot and I'm let down every time. No more!

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Honestly, if you have any food allergies or preferences, maybe don't go here as they seem incapable of creating custom sandwiches.
For instance, tonight, our subs we ordered without lettuce were piled high with lettuce even though our receipt clearly shows lettuce was not ordered.
In fairness I can not say this is just a Waukesha issue, as this seems to happen at so many Cousins around the area.
I'm sorry, but when there are only three toppings and you ask to take one of them off, why does this get missed SO OFTEN.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

We ordered a turkey sub 15" There was 2 slices of turkey on one half same on the other half all it was was mayo a couple onions very small amount of lettuce and a couple thin tomatoes
I called right away to complain
They said that's how it's made
They made No attempt to rectify or offer a coupon nothing 13.98 for that
SHAME haven't t gone in years and certainly won't go back bad business

Source: Google

★ 5

My go to place . Can’t go wrong with a 7 inch turkey . It’s always good. Never had a bad sandwich. Prices are great.

Source: Google

★ 2

I bought 3 party boxes which cost over $200- insane! Anyway, I don’t think they were made fresh the day off. Taste seemed off and several people got ill including myself. None of the sandwiches were labeled either so it was a guessing game. Don’t know if I’ll ever eat from there again.

Source: Google

★ 1

Unfortunely our experience on 11/21 wasn't good. my wife ordered a roast beef sandwich on wheat bread was very stale. it shouldn't happen but did. had to put everything on our bread. we tried to call the store several times just to let them know. no one answered. which this said the cheese steak I had was good.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 4

Great food and employees

Source: Google

★ 5

Very friendly, store was clean. Service was fast.

Source: Google

★ 5

Source: Google

★ 4

Got the double portion west Philly steak sub
Got my puppy a mini ham and cheese plain
Large fry a Root beer and jalapeño chips was good the fries could have been fresher for a meal at 6 pm

Source: Google

★ 5

good food clean place

Source: Google

★ 5

Quick service. Friendly employees.

Source: Google

★ 1

Ordered 2 cold subs, one hot sub and 2 fries
Got home and one of the cold subs had no meat. How do you sell a turkey sub with no meat?? Called and spoke to the manager who said I could come back and get a replacement for the meatless sub or store credit. Because the location is not very close by, I said I'd come back and she could replace the entire order (due to some of the food items being hot) so my family could eat together. The manager denied that, she had no interest in resolving the problem to my satisfaction. She was fine with us letting the hot food sit while I drove there and back for a replacement sub. I guess the customer isn’t always right at this Cousins location.

Source: Google

★ 4

Source: Google

★ 4

Went through the drive thru, when I got home discovered I had someone else's sandwich.

Source: Google

★ 5

Mmmmm!

Source: Google

★ 4

Source: Google

★ 1

PLEASE READ ALL....Excellent food! Subs far exceed any other place.

BUMMER! Went back yesterday May 6 and food was horrible. $15 wasted. What happened????

Filed complaint and no response. That is very disheartening . Obviously the customer isn't that important.

Invited back for 2 free subs. Roast beef disappointing. Chicken and cheddar not bad. Just more bread than filling. Doubtful I'll be back.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great sandwich always done right and delicious

Source: Google

★ 4

I usually order the "Philly" and I'm pleased to say that they get it right every time.

Source: Google

★ 1

One of the sandwiches I ordered had a big clump of bright red hair in it. Disgusting. Extremely slow service as well, fries are always cold and soggy.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 1

Went to cousins today and ordered two 15" sandwiches and they put in as 1 15" and a 7.5". After bringing this up to the cashier she had me pay for another 7.5" sandwich which was more than the 15". On top of that the sandwich was upcharged $1 more compared to the menu price... a 7.5" was 7.49 but receipt was 8.49. The 15" was 14.98 or 14.49. This is really messed up that I had to pay more than what I should have originally without them correcting it by refunding a half sub and then charging a full price sub.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Order was processed on time.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

Food was terrible

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 1

Waited 10min inside and out of the 3 employee never said anything to us. Was very disappointed and will never return to that one

Source: Google

★ 5

Source: Google

★ 5

Very fast and very good service

Source: Google

★ 4

Source: Google

★ 1

This is only against this location, because the one 1.5 miles away is a hundred fold better. Never ceases to amaze me how they can make a sandwich so bad at this location. Always flattened, dried out, no flavor, and just sad as hell. Just blows my mind how two cousins so close to eachother and be so different.

Source: Google

★ 4

Fast and courteous.

Source: Google

★ 2

Not the Cousins remembered from 15 years ago. Sadly.

Source: Google

★ 2

Terrible, inattentive service, despite there being hardly any customers. Simple orders resulted in mistakes, staff did not prepare orders correctly according to basic instructions. Limited availability of menu items, having nothing to do with Covid. Two stars had more to do with my overall hunger and the unintended benefit of staff leaving us alone after we got our food than anything they did deliberately. Hard pass on this franchise.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I walked out. Disappointed customers are served without a mask. You state mask required. Not even a reminder to the maskless customer. He was a 20 to 30 something healthly construction worker. Don't tell me it is their right. I have rights too. If it is posted no shoes or shirt, no service. Why not post no mask no service. We should all be trying to get through this together. You have lost a regular customer.

Source: Google

★ 4

Customer service...

Source: Google

★ 5

Great food...need more employees.

Source: Google

★ 5

Source: Google

★ 5

Fast

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

Still one of the best places to get a fast delicious sub. I prefer the double cheesesteaks! I do wish they would bring back the Italian sausage sub, as well as adding a meatball sub. Good polite staff, very clean.

Source: Google

★ 3

Source: Google

★ 3

The man at drive through was constantly taking his mask off to talk.
In addition he was wearing a mask that had a valve.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

The owner got in touch with me so, I changed my review. Thank you.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Fast service and friendly customer service. Food was delicious.

Source: Google

★ 2

The service was slow and not very friendly.

Source: Google

★ 1

VERY DISAPPOINTING, MOST COUSINS I GO TO FILLS THE SANDWICH TO FIT, THE LAST 2 TIMES MY SANDWICHES WERE FLAT. NOT WORTH GOING TO THIS LOCATION ANYMORE.

Source: Google

★ 5

Source: Google

★ 1

The service is very slow. When you’re the only person in line at the drive thru, the employees take forever to make your food. I wouldn’t recommend going here if you want to be waiting for 30 minutes.

Source: Google

★ 4

Nice place to eat. Helpful staff.

Source: Google

★ 5

Source: Google

★ 3

Vegetables today were NOT fresh, lettuce was brown and wilted. Online order took over 20 minutes.

Source: Google

★ 4

Their bread is the best.

Source: Google

★ 4

Light on the toppings. Could have been a better sandwich.

Source: Google

★ 4

Source: Google

★ 4

Consistent, employees wear ppe, convenient drive through.

Source: Google

★ 5

Source: Google

★ 4

Love the club just wish it had bacon included on it

Source: Google

★ 4

Good

Source: Google

★ 2

Drive thru is slow and the place is run by a bunch of kids. I’ll be going to a different location next time.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 3

We've ordered 3 times and they have been out of parmesan bread (actually all the specialty breads)
Today was especially annoying because we ordered online and they hadn't even started it when we got there.
Subs are usually pretty good tho

Source: Google

★ 4

Good food but prices keep going up and portion size goes down.

Source: Google

★ 4

Source: Google

★ 5

Great subs with everything on it. You can choose your fixings as well to your taste buds. Wait at the drive thru is worth it

Source: Google

★ 2

Very long drive thru wait with only 3 cars in whole line.

Source: Google

★ 1

terrible! never coming back!!!! takes forever and always MESSES UP ORDER!

Source: Google

★ 4

Fast and friendly!

Source: Google

★ 1

Another curbside pick-up failed. I was parked front of the door. Then I called and the call was disconnected. That was a relay call for the hearing impaired. Good job!

Source: Google

★ 5

Rainy day and Covid Quarantine Blues, Ordered online and they came right away! Driver was polite. Tasty Sandwiches!

Source: Google

★ 1

If you can't deliver don't advertise

Source: Google

★ 1

Ordered online for 2 clubs and a cheese steak had it delivered and on each sandwich all that was on it was meat and cheese. No mayo onion lettuce tomato l. For Frickin 45 bucks and getting nothing what your paying for I feel that they are price gouging through this hard times. I love cousins but never going back to this location

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

The customer service is fine, calm down Karen.

Source: Google

★ 4

Source: Google

★ 1

If I could give it minus 10bi would meatball sub was the worst ever, soggy no sauce...but the counter help was fantastic them I'd give 5 stars

Source: Google

★ 5

Excellent subs they actually were made the way they should be lots of meat and veggies. Mukwonago used to be my favorite but the last 3 times I’ve been there lousy.... hardly anything on them and the onions seem old. Glad I gave the one on Sunset a try!!

Source: Google

★ 5

Source: Google

★ 3

Clean and good service. Food is alright.

Source: Google

★ 5

Cousins is so delicious

Source: Google

★ 5

Great mac & cheese!

Source: Google

★ 2

Stopped in at around 11am for a sub sandwich. Place was empty. I was greeted as I walked in which was good. I ordered a cheese steak and told the cashier what I wanted on it 4 times. I said it loud so the cook and the cashier could hear. I figured after that, the receipt showing what I wanted, and the cashier repeating it back to me that my order would be correct. I sat down and waited. It took them well over 10 Min to make my sandwich... (no one in drive thru or inside but me). I got my food and it was wrong. I asked for no tomato or onion and sure enough they put it on. I did not say anything because I said it 4 times. This happens quite often at many fast food places. I give them 2 stars because of how I was greeted, the time it took, and how my sandwich was incorrect. It’s the little things that make a business successful.

Source: Google

★ 5

Always good "!!

Source: Google

★ 1

Source: Google

★ 4

Could use more meat on there subs, other wise good place!

Source: Google

★ 5

Courteous employees and the best double cheese steak I ever ate my life

Source: Google

★ 1

Sandwiches we're good but they didn't even start making them until I got there. Ordered online and arrived when the app said they'd be done.... Second time this has happened at this location. Next time I'll go someplace else.

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

Worst cousins out of all of your locations. No customers in store, 30 mins to make 2 subs?? I ordered online arrived 5 mins early. When online order said ready at 6:36. I ordered at 6:15. Ridiculous to say the least. Finally received my order at 6:51. The sub is so soggy its sick.. How does this happen like you just let it sit and me sit for 20 minutes while it got soggy?

Source: Google

★ 5

Love the regular turkey subs!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Buns are too tuff to eat.

Source: Google