★ 5

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★ 1

Was unfortunately let down by cold food, soggy buns, hardly any onion rings in a large order. The bacon pub burger didnt have any bacon.We rarely eat out and this was a treat for us. We were just let down.

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★ 3

Average Culver's experience on a good day. Maybe avoid coming here while busy, Ive unfortunately had to turn around from missing items for this location more times than I'd like to publicly admit.

Burgers are, burgers ya know? Shakes and cold products are good, for the available alternatives nearby after 6pm and Adrian's closes. Fries are good. (when they don't forget them) 6/10 on a good day.

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★ 5

Customer service was good.

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★ 5

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★ 5

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★ 5

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★ 5

I just wanted to shout out Aleigha! She was a very sweet young lady, great example of character! She also hooked me up with ice cream that was made by mistake. Thank you again!

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★ 1

If I could give 0 stars I would was just in the drive thru gave us a number 57 all we ordered was a cod dinner and a chocolate malt. Took 25 minutes really while people behind us all got their orders before us. Really not happy at all

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★ 5

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★ 1

This location is out of control. 30 minute + wait in the drive thru for 2 entrees.

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★ 5

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★ 5

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★ 5

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★ 1

Ordered a value basket, didn’t get my fries. Fries are on the receipt but weren’t in the bag and therefore, are not inside me now. Drive through also takes forever every… single… time. Now I, unfortunately, have to be the guy that digs through his order in the drive though, therefore making the line take even longer. I hate that guy, we ALL hate that guy. What you’ve done here is not to be understated, you’ve opened pandoras ButterBurger.

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★ 1

Nothing like paying $20 for 2 “new” chicken sandwiches and being told we don’t have lettuce or tomato which are 2 out of 3 toppings on the sandwich. Disappointing for the cost you don’t even have enough basic toppings

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★ 2

I just read the recent reviews and I have to say the food experience at our Burlington Culver's doesn't line up with the "Culver's Family" tradition. I keep giving this Culver's second chances and make my visits quarterly. Each time the food i recieved matched the pictures that other reviewers have posted. I use the drive thru and usually order the value baskets and each time the buns look like a truck ran over them, if we ordered a Wisconsin swiss the bread is over grilled and black. The fries are also a hot mess, broken up into pieces that look like they were in the deep fry too long. It's sad that this continues. As all drive thru customers know, you are going thru a drive thru for a reason and you don't have time to look into your bag and check everything out. This last visit yesterday I had 2 coupons thinking I'll give them one more try, hmmm, big mistake. Culver's Burlington you need to do better, live up to the Culver's name and legacy. Hire people and train them to cook and serve Culver's food in a way that honors a Wisconsin legacy!

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★ 5

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★ 5

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★ 5

Cheesy.

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★ 3

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★ 4

It was a quick late lunch, just the little things they forgot ketchup on our burger (just added it myself) no biggie though! The only problem was the floor was greasy, to where I could just slide around! Otherwise a super friendly place !

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★ 5

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★ 5

Best fast food in the world

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★ 4

Alot quicker then lake geneva

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★ 5

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★ 1

This place should be ashamed of themselves. Every night I go there and every night my order is wrong. Asked to talk to a manager to inform them as customer service should be #1. I get this red head girl who has an attitude from hell totally disregarded my point and then walks away and starts complaining about me. Facial expressions shown from her were very disrespectful as I can still see her through the window. After being handed my drink I ask for a straw then and told they have no straws. What in the actual hell. You are a business. Go to the dollar store and buy some. I spend over $100 a week there but they lost a customer for life now. Culver’s do better and hold your managers to a better standard.

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★ 5

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★ 5

Thank you great service and food!

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★ 5

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★ 5

Love the fish sandwiches and fries and desserts

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★ 5

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★ 5

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★ 3

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★ 5

Good quick food,only negative, tables needed cleaning.

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★ 1

Drive thur is horrible. Waiting 45 minutes for one kids meal. No sense of urgency.

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★ 5

Can never go wrong with a Wisconsin melt.

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★ 5

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★ 2

Order was wrong. No verification process so I didn’t know it was wrong until I got home. Grilled cheese was burned. Service in drive was eh. Perhaps you should visit the Mukwonago Culver’s and they will show you how it should be done.

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★ 4

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★ 4

Burlington location was selling soupy shakes. Seems they've improved.

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★ 4

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★ 1

Wait to long

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★ 5

they were very busy so took 15+ minutes for food, in all fairness we did order malts so I know that adds to the time.

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★ 4

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★ 5

Tom and the team here do well to keep things running efficiently, and they truly do care about the customers. Great family atmosphere, and tasty food as always for Culver’s. Thanks!

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★ 5

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★ 5

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★ 3

I was looking forward to a fish fry at Culvers.its always been good. However the last one i had was way overcooked. Dark brown on the outside and dried out on the inside.
I would have complained but it took 20 minutes to get it in the first place.
Disappointing for sure.

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★ 5

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★ 5

As always food was good and served hot. Resturant was clean and employees were very friendly.

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★ 5

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★ 1

Never go there again. See image. This burger was not even edible. Sadly, I drove 20 minutes away before finding this burger was like this. When I called there to speak with a manager they hung up on me. I tossed the burger out my car window for the seagulls to eat. To my surprise, they didn't even want to touch it.

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★ 5

Wifes first time. Really enjoyed it. Nice clean area as well

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★ 1

Horrible when it comes to door dash or delivery. People can’t read simple English.

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★ 4

For fast food the quality is above most places

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★ 5

I love the Cod fish here! Probably the best in town.

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★ 5

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★ 1

Do not come here if you are in any sort of rush. No matter what time during the day we arrive, the food still takes a minimum of 20 minutes. Workers are nothing special, don’t really talk much or make any sort of connection.

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★ 5

Excellent burgers and fries.

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★ 2

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★ 5

Good like always

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★ 3

Slowest service I've ever had at any location in any state. It's was pretty bad and it wasn't that busy staff just moved that slow.... disappointing

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★ 4

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★ 5

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★ 5

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★ 4

Took a little longer than expected for the food to come out when they brought like four people's food out at once so ours was sitting there waiting

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★ 1

This culvers gave me food poisoning and the drive thru takes like 40 minutes.

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★ 2

Do not go in drive-thru. 25+ mins every time....

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★ 5

Great food, friendly staff and clean environment! Didn't wait long for the food and it was overall a great time! Will be returning!

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★ 1

waited around 35 minutes in the drive thru for 1 cheeseburger…….

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★ 5

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★ 5

A Wisconsin tradition. Great burgers (Mushroom Swiss is my favorite), good custard and you have to get the fried cheese curds. The lemon Italian Ice w/raspberries cooler is a great summer treat. The new remodel is done - very clean.

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★ 5

I must say... I have been coming to this Culver's for a few years now... I didn't have the best to say about there service in my last review... Food is always phenomenal though. BUT NOW....
I gotta give credit where credit is due...
I have absolutely no complaints about there service anymore... They are doing a great job. They are friendly.. And there customer service is awesome! The Culver's team here in Burlington work hard. I'm impressed.
Keep up all the hard work!

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★ 1

This Culvers regularly has problems. This visit the broccoli was nearly frozen, they forgot our ice cream and the burger didn't have lettuce tomato onions or mayo as ordered.

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★ 2

Ordered a double bacon cheeseburger with ketchup. Got a double bacon cheeseburger with lettuce, onion,tomato and mayo. The bun was hard and very dry. Worst burger ever.

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★ 5

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★ 5

Love meeting clients here!

Angela Schubkegel
Bridlewood Insurance
Medicare and ACA insurance specialty

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★ 5

Very dirty today. Very unusual for our Burlington Culver's. Floors, tables, bathrooms were very dirty.

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★ 5

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★ 5

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★ 4

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★ 1

This is the worst culver's I've ever been to!!! I'll never go there again. Dave, please look at the franchise stores! They are not keeping up with the quality you used to have. Looking at other reviews, I'm not alone. If the burger patty gets any thiner, you won't be able to tell if it is a burger.

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★ 1

I’d say this Culver’s is the worst I’ve ever been too.

Update!! Went through the drive thru and asked for a turtle Sunday Got up to the window and the had a flavor of the day turtle. I told the gentleman that’s not what I ordered, I would like a Sunday, not the flavor dish. He ABSOLUTELY could not understand what a Sunday was, not sure if it was his 1st day or what. After several minutes of waiting for him to try and figure this out and speaking to other staff. He asked for payment for a Sunday and he asked if I’d like the flavor of the day to make up with the mistake and he wasn’t going to charge me. I agreed and waited a little longer. After a couple a minutes he gave be back my card for purchasing the Sunday . I asked him about my Sunday, he said “ oh you still want that”. My wife and I couldn’t wait any longer so we reluctantly left. Next day I looked at my bank statement and I was charged for something I didn’t want!! I’ve made a bad review on this Burlington Culver’s and I didn’t listen to myself about going here. That was my last time here!! Good luck if visiting this one!

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★ 2

The food was very good and the service was good. However, the restaurant was very dirty. It was dirty the last time we visited, too. It was a sunny day, but the floor was filthy. It looked like many people walked through with dirty boots. Fortunately, I had antiseptic wipes in my purse because the table was dirty also. And it cost more than $30 to buy food for one adult and 2 small children under the age of 5.

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★ 5

Food was very good. Service was excellent

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★ 4

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★ 4

We ordered dinner to go, and it was great! The food was hot and fresh, and the custard was delicious. The only complaint was that one of our burgers was missing a top bun. One of us shared a bun, so it was no big deal. We always enjoy everything we order from Culver's! 💕

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★ 1

Asked for onions, didn't get them.
Asked for napkins didn't get any..
And the burger made me sick

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★ 1

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★ 5

friendly fast

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★ 5

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★ 4

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★ 2

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★ 5

Goid food. Did not receive our senior discount.

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★ 1

Can’t get an order, correct? Forgot my grandson grilled cheese. So I had to come home and make him one. What a waste of hour waiting for my food and driving there I will never be back.

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★ 5

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★ 4

Fast Food, Basic, Good, Nothing Fancy.

Original drive through lady didn't hear my order right, person who brought out food was more then helpful and made it right. That was nice.

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★ 5

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★ 4

Went for lunch with friends. For some reason, they seem to forget part of the order. No matter which state I'm in. We love the butter burgers.

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★ 4

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★ 1

To wait at the drive thru for 15 minutes before even getting acknowledged and then have to wait an additional 45 minutes for your food is ridiculous! No wonder why I don't really go there anymore. They need to be better about their service, time management, and customer service skills.

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★ 1

This is the worst!
Wait time so far has been one hour and ten minutes! This is terrible! Can’t service it shut it down!

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★ 1

Not sure what has changed there, but the last three times we’ve been there the place has been filthy, Tthe food has been mediocre, and the service has been extremely slow. Attaching a picture of my concrete mixer that I waited in the drive-through for 20 minutes along with food that I had to send back because the order was not correct. This has been the same type of service and attention to detail that I’ve received the last three times I’ve been there.

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★ 5

Stopped in for a Cold Custard Cone !

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★ 5

I love Culver's- I am so impressed that a kid's meal has the regular size burger, fries. Drink and a custard! I AM A SENIOR AND IT IS PERFECT

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★ 1

Haven't been here for about 10 years and won't be coming back. Ordered a single basket, dine in, they brought it out. Burger wasn't hot, barely warm at all.

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★ 5

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★ 5

Best fast food place around! Quality meats and salads!!! ❤️

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★ 3

Overall 3 stars. Waited forever to receive food. Now typically that's normal at a Culver's, however, this one had 3 cars (including ours) so I feel a 30 minute wait for mine and my husband's food was a tad much. Half of my food was fresh, half of it wasn't. The fries were old and soggy. But the burger was ok. Service was less than par and it wasn't a very welcoming environment that one is typically accustomed to coming to Culver's. Was tragically disappointed.

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★ 5

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★ 1

Wow! What has happened to this place???!! New owners? No owners? For what seemed like a large group of employees working behind the counter, not a lot was going on.

Multitudes of people waiting inside and lines of cars outside. A very long wait for cold warm food (sandwich) and warm cold food (ice cream) and a half full bag of gummy cold french fries. Save your time and $$ and go home and make a peanut butter and jelly sandwich.

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★ 4

Food always good and service was great.

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★ 2

Hair in my concrete mixer and was basically melted when I got it.

Throwing ice at each other playing around.

It was timely and good order was correct and good.

9pm

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★ 1

Waited almost 40 minutes for a concrete mixer and cheese curds. Concrete mixer sat on the counter for 20 of those 40 minutes and was soup by the time I received it. Staff had no sense of urgency, drive thru customers were coming in to complain as they were also waiting over 30 minutes for food other customers were asking for money back and kept sending drive thru food out as to stay meals. Why culvers why?

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★ 1

Add some Oreo could you?

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★ 5

Always better in Wisconsin!

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★ 3

Slow, took forever to get our ice cream after our meal

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★ 5

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★ 4

Fast friendly service through the drive through

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★ 5

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★ 4

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★ 5

10 out of 10

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★ 3

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★ 5

Food is always great. My favorite fast food place.

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★ 2

Feel like spending some time away from your family? Maybe 30-40 min? Check out the Burlington culvers. They will be sure to make you get ample screen time as you wait, and wait, and wait some more! I’m not a conspiracy theorist but I’m pretty sure they churn the butter for every butter burger. They slaughter the chicken for every chicken strip. And then they forget your sauce. 2 stars cause the food is dope.

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★ 5

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★ 1

Very slow service

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★ 5

That pub burger was delicious! Definitely need to get that again!

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★ 1

Waited at the drive through window for five minutes before anyone came to take my money. When the young lady finally came over she said “hopefully these are your drinks”. I asked her to make sure. She handed me my drink and it was 2” below the top. I asked her to fill it and was given attitude. I ordered my burger with everything on it and it came plain. When I go to the Culver’s in Elkhorn, I see a lot of pride because the owner is there working with the employees…I would suggest the same for the owner in Burlington. The dinner staff in Burlington is lacking responsibility and pride.

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★ 1

Restaurant was very dirty in side no ketchup at the counter. I order a large fry large drink value basket and got a medium drink. When I asked about it she said that it was large it wasn’t I order the same thing every time so I know what a large drink is. Very bad service atmosphere and food tonight

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★ 5

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★ 2

Young people working there are so slow and lackadaisical. They are unfriendly and rude. It takes forever for your food to get to you. By the time we got our custard it was a puddle of mush and unrecognizable "flavor of the day". Very disappointing and unsatisfying. Half the order was wrong also. I will travel the extra 15 minutes to go to Paddock lake or Lake geneva thank you very much.

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★ 5

Best fish, great burgers. Expensive but worth it.

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★ 5

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★ 1

This was our second experience at the Burlington Culvers where we waited over a half hour for our food and then they got part of our order wrong. No one apologized and none of the workers seemed to care that all their orders were in the red. We will not be returning to the Burlington Culvers.

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★ 5

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★ 3

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★ 1

Slowest drive thru I have ever experienced in my life

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★ 5

They were slow bringing the food out. Everything else was fine

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★ 5

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★ 5

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★ 5

Always great food 😋

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★ 3

Good salad this time , had bad ones from here but 15 minutes wait on a Saturday at 7pm for a standard menu item..salad continues to reinforce stupidity in process. One item order probably got lost in space. New double lane drive through helps to bring the orders in and line em up for a nice wait in the cattle stanchions.

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★ 4

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★ 5

Drive thru was great

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★ 5

Love the banana/strawberry sundaes but would prefer they weren't frozen. Wasn't the best trip there.

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★ 4

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★ 1

Poor customer service

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★ 4

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★ 1

Burlington location looks and smells of a rotting building. Until there is a complete rehab, will not return

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★ 5

Definitely improved

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★ 5

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★ 2

I ordered a deluxe cheese burger with bacon, we thru the drive thru. Got my burger and it the Patty was paper thin, crunchy on the edges and luke warm at best. I was so very disappointed, especially sine the lady who took my order said "ok, we will make this fresh for you". We'll if that was fresh I hate to see what not fresh is!

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★ 4

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★ 1

How does this place have 4 stars when it consistently take 30 plus minutes ever since they redid the parking lot clearly you have a lot more cars then people which is why food is always coming out cold you didn’t think to put in your heads we don’t have enough employees so let’s overwork the ones we got all you seem to care about is money instead of the quality you had before this your going to lose ever single customer u have in Burlington off what u built truly it’s a shame someone values money over people with every company these days

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★ 4

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★ 5

John was the best he really made my day. Please give this dude a raise.

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★ 4

John was the only bright spot

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★ 4

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★ 4

It's culvers

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★ 5

Extremely busy Friday evening, but service was cordial and good, as usual. Loved the 10 PC shrimp 🍤 meal!!

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★ 1

We sat in the drive-through after paying for two concrete mixers for 45 minutes. In that time we had the wrong order come to the car twice I asked for our money back. The kid just stood there with his mouth open, and did nothing, as I instructed him to go get a manager another 10 minutes goes by. Comes out with nothing asks what is wrong. I said we have been waiting for two custard for an hour. I would like my money back goes back inside takes 15 minutes for him to come out and give me my money back. Worst experience I’ve ever had anywhere.

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★ 1

Hard to believe it has a 4.0 rating. Very slow service consistently, Quality is inconsistent.

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★ 4

Love the Reubens and you have to try the roasted red pepper soup

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★ 3

Burger was a little cold, the cheese was not melted on my burger.

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★ 1

Recently moved to the area. This location is managed very poorly and has extremely lax standards. It's definitely the worst culvers iv ever been to..

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★ 1

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★ 4

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★ 4

Nice!

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★ 1

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★ 5

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★ 5

Super good, I really do enjoy the fresh rich burger.. Colvers is Evergreen.. Keep it up.

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★ 5

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★ 4

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★ 4

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★ 4

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★ 1

This is the trash Culver’s in Burlington WI serves customers, the amount of permasan cheese it over powered everything about the salad I cannot even taste cranberries, it is just bitter old clumpy powdered cheese this is not supposed to be served to humans it is for pigs. Salad should be healthy but this made me feel disgusted with lack of simple skill to know how much of ingredients you add in this salad especially if it’s going to be powered that I cannot take it out it is just clumps of an old permasan cheese. I really despise people who cannot pay attention to details, bacon has salt, dressing has salt &now a half cup of Parmesan cheese, why just tell me why and I cannot drive back to return it I’m far from that place already.

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★ 1

Culver’s Burlington WI- Cranberry bacon salad it is just rubbish it supposed to be fed to pig the amount of Parmesan cheese in a salad it is too much, even have lot of clumps that’s unbreakable like an old powder cheese and it made the whole salad bitter. It is trash because I cannot drive back to take it back just to throw it in a trash but nearly forgot to save it for review. This is the trash that’s been served by Americans to American, salad should be healthy but not this trashy Parmesan lumpy salad I received. I really despise the people who can’t take their job serious or pay no attention to simple portion of Parmesan they added into this salad. It is powder I cannot take it out.

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★ 1

3 out of the 4 last times i go they alway forget something just went today order cheddar bacon burger.. no bacon. Usually they forget the cheese sauce side or something. These employees need to read tickets. Its not a hard thing to do. They need better management or training staff.

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★ 1

I was left waiting for food I ordered from the drivethrough for a very long time. I called there number to ask if there was a problem and that I was waiting outside. The person said that she was going to check on the order and never came back to the phone.

Then a worker that was outside stopped by and said he was going to check on my order because he saw that I was waiting for a long time. He never came back.

Then I went inside. They said there was a problem with the icecream machine and that they made the food portion again. I had to wait again inside. I was gone for about an hour and 20 minutes to get this order.

The painful thing to say is that this is the second time where I had to call there office and let them know that I was waiting for an order. The first time was several months ago and I figured it was just a mishap of some kind.

I have been visiting Culvers in other states for years and I have never had this happen before.

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★ 4

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★ 4

Food good but long wait

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★ 5

For fast food, it's my favorite. The shrimp is wonderful. I keep going back for more. Their malts and Sundaes are great! I am looking forward to trying their salads.
A big flaw is that half the time, they get my malt wrong. If I ask for a chocolate malt, 9 x out of 10, I get a "double chocolate malt"...which is way too rich.
So I have to explain it every time." I want a chocolate malt, made with vanilla ice cream." 5 x out of 10 , they give me a vanilla malt! It's not what I asked for. I even spell it out. Recite the recipe...A CHOCOLATE MALT, MADE WITH VANILLA ICE CREAM, A COUPLE SQUIRTS OF CHOCOLATE SAUCE AND MALT POWDER.
I rarely get what I order.
Please teach your workers.

A chocolate malt made with chocolate icecream is a DOUBLE CHOCOLATE MALT.
A CHOCOLATE MALT is made with vanilla ice cream.

This drives me crazy!

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★ 4

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★ 4

Culver's good

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★ 4

Very long wait for a plain hamburger... Employees are friendly..Hamburger very tasty.

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★ 4

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★ 5

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★ 1

We love Culver's but this one has been trending down. The service is extremely slow even when it is not relatively busy. Dine in and drive through.

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★ 1

In the three times I visited ,I waited a long time for the food (up to 22 minutes), received cold food, and didn’t get everything. I contacted the headquarters was told that the store manager would contact me which never happened and when I contacted the company again they just blew me off. PS. It took forever to get in touch with the company and their customer support is really sad.

P.S. If you look at their response to this review you can see in what they wrote that they didn’t even read what I wrote. It makes hard to believe anything that they say or do. Back to the other guys for me. (Wendy’s,Burger King, etc., etc)

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★ 5

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★ 1

The service here is unacceptable and we will not be returning. We placed an order through the drive-thru and were charged for the wrong order. We then waited 25 minutes for our food and went in to discover they never placed our food order. After being promised our food would be made ASAP they forgot our order again and we finally had to go in an hour after first ordering to get a refund. No additional compensation or apologies were offered at that time. Please go to any other Culvers for better service.

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★ 2

Definitely trending the wrong way. For years service was good. The visit tonight was very bad. Only had a small order, but it took way too long to get, and it was wrong. Many other orders were being delivered wrong tonight too. It seemed like there was plenty of staff, but for whatever reason everyone was confused and making errors. Sad to see, as it was a go to place. Most Culver’s responses ask for input on their Website. Really? Why put the customer out by requiring more of their time? Use the input you already have and make a difference.

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★ 4

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★ 3

Most of the time, the food is cold, and quite often, the order is wrong.

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★ 4

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★ 5

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★ 4

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★ 3

Slowest Culver's I've ever been to and they screwed up the order.

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