★ 1

This location is an absolute embarrassment. I’ve lived in PW my entire life, and I’ve given this restaurant more chances than it deserves. I stood inside for 10 minutes—completely ignored—before finally walking out. I then drove to the Grafton Culver’s, where I was greeted, served in under a minute, and had my food and mixers in hand in eight minutes. On my way home, I drove past the PW location out of curiosity. Nearly everyone who had been in line ahead of me was still waiting for their food. That’s not “fast food”—that’s incompetence on full display.

If you’re going to charge prices comparable to a sit-down restaurant (plus expected tips), the least you can do is train a staff capable of basic service. This location has consistently failed for years—slow service, botched orders, and zero accountability. I’ve given you chance after chance, and every single time, you prove that poor management is running this place into the ground.

The general manager or owner clearly has no idea how to operate a business. They’re coasting on the Culver’s name while delivering service that would embarrass even the lowest-tier franchise. At this point, Culver’s corporate should step in, shut this location down, and hand it to someone more competent. It’s a shame I have to drive five extra minutes just to experience what this location should have been delivering all along. NEVER will I be giving my business to them again…

P.S. Don’t bother having your manager or some other canned corporate response offer me a free meal or a gift card. That ship has long sailed. You’ve lost both the opportunity and my respect. A comped burger won’t fix years of incompetence, and disservice. I’ll happily spend my money elsewhere at a place that values its customers.

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★ 5

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★ 2

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★ 5

I picked up burger patties for my dogs and a pumpkin shake. Culvers is always the best.

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★ 5

Husband loves the burgers. Service was pretty fast for made to order ( went through drive thru) Three times in the last year the wrong orders were delivered to my car.

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★ 2

Traveling for work, ordered ahead 25 mins,went in and wasnt acknowledged by the 8ish people there. The only decent worker was the 1 woman at the register. I was handed my shakes, but nothing else was ready. Close to 10 mins later I was given my food...while my shakes had been sitting there the entire time. There's a difference between having fun and messing around.

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★ 5

Fast and yummy

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★ 4

Food was great and the wait for our food was short even with a large crowd.

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★ 5

Always good can't think of 1 time it wasn't

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★ 5

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★ 2

Went through the drive through on the morning of 9/2/25. After waiting a while my food came out without my raspberry milkshake. The employee went back in to get it. Waiting again. Employee comes out with something that was not a raspberry milkshake. He goes back in. Waiting again.. Employee comes and says here’s your strawberry milkshake. Tell him again, raspberry.. Employee goes inside and so do i. I ask for a manager. Tell him the issue . They give me the shake but no apology on the service or anything. Manager did not say anything. Never again. Food was already cold by the time i left the parking lot.

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★ 4

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★ 5

The help is always friendly, the custard delicious.

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★ 5

Jacob is absolutely hilarious 10/10 keep them around haha

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★ 5

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★ 5

I just love there burgers and onion rings

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★ 4

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★ 5

Culver’s never misses. 5 Stars

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★ 5

I would recommend this Culver's. Nice place

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★ 5

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★ 1

Culver's as a restaurant offers consistent and good food. This location offers consistently lacking service. How does it take 20 minutes to get a concrete mixer? By forgetting about taking it to the customer. And when you finally do take it to the customer it's melted. That's ignorant. This location is a joke

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★ 5

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★ 5

The best place ever

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★ 4

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★ 1

Consistent failure of Good service and timely service.
On my first visit I order 2 shakes and it took 40 minutes to get in the drive thru. Not an exaggeration. Horrible service all around.

On my second visit i literally get 2 cheeseburgers, and watch as larger orders are handed out behind me.
BS the wait times.

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★ 4

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★ 4

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★ 3

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★ 5

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★ 5

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★ 1

Hamburger didn't have a bun and fish sandwich was missing the top bun and smelled extremely fishy. I wrote a complaint on the website and got no response. Always check your order before leaving this location- they always make errors

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★ 1

They charge for ranch. This is Wisconsin

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★ 1

when there is a misyake on your order, not a good idea to look away and stare into space. Try talking to the customer . If you cant handle it get more training!!!!!

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★ 1

I ordered in the drive thru, ordered just a fish sandwich combo. I pulled forward as instructed. Another truck with 2 people inside ordered hot and cold items. They received their order before me. I then went inside and saw my order just sitting on the counter, in the bag with the receipt attached. I know I should not have to go retrieve my own order. I believe it was intentional, because that was the only thing on the counter. The sandwich was good and hot though!

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★ 5

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★ 5

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★ 5

Food was amazing and staff was great

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★ 5

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★ 5

Never a bad visit at any location. Friendly and professional service and the food is delicious. They never once screwed up my order. I can’t say that about McDonald’s and Burger King.

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★ 4

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★ 4

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★ 4

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★ 1

From the South, don't get tea anywhere up North! This place has paper thin hamburger patties, you'll need a triple. Cheese curds are less than mediocre. Hope you get your food. If you don't, they treat you like a thief. A member of our party didn't get his food. They don't hand you a receipt, it comes out on your tray of food. He had to pull up his bank app and show where he paid. They still acted like he was lying. I guess it because you're still hungry after your tiny burger. Bathrooms were smelly and dirty.

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★ 5

Please come to Amarillo TX. The best burger joint ever.

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★ 5

Incredible burgers and cheese curds

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★ 4

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★ 3

Cousin raves about this place. No impressed. Had a double butter burger and large cheese curds. It was alright. Cousin was with me and never got his food, I was done eating. He went to counter and they had no record of his order. Had to show him bank draft to get his order. Oh and the bathroom was gross.

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★ 4

Extra crispy fries..delish!

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★ 5

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★ 5

Love going to Culver's for butterburger baskets and custard

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★ 5

Diet friendly staff, excellent food, incredibly clean store.

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★ 5

Most culvers have a great staff.

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★ 1

I sat in curdside pickup for forty minutes. At the twenty minute mark I went through the drive thru in frustration and was told to pull back to the side while it was “sorted out.”

Fifteen minutes later, with nothing, a kid came out with the wrong order. When we told him it wasn’t ours, he left and someone else came back and told us “the system went down, you should get a refund,” (still haven’t) and “you can just go through the drive thru.”

We left instead. Second time this has happened at this location. Won’t be a third time.

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★ 1

Last few times, we've ordered online for Curbside pickup. We wait about twenty minutes, nothing. We then go through the drive thru to tell them the issue; they ask us to pull aside. We still then have to wait at least another 15 minutes and we don't even get an apology.

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★ 5

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★ 4

Service can get painfully slow during busy times.

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★ 5

After concert custard hit the spot. Enjoyed time with grandchildren while supporting 4-H fundraiser at Culver's.

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★ 1

Every single time I come here my order is wrong. I typically order through the drive through. My order is very simple, and I can count on one hand the amount of times my order has been 100% correct. I’m either missing bacon, fries, the burger comes with a bun that I didn’t order, or a combination of errors. They always make it right, but I come here so frequently that the issues with order verification not being fixed yet are either complete ignorance or a lack of effort from everyone involved.

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★ 4

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★ 4

It's a Culver's and that's generally a good thing

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★ 1

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★ 4

Don’t bother coming here unless you have time to wait 20 mins for your meal… wish they would get their act together.

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★ 4

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★ 1

Food was cool - tasted like it had been taken out of the fridge and was left sitting on the counter. Cheese didn't even melt.

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★ 2

Waited 23 minutes for a salad, 3 kids' meals, and a bowl of Chili. Horrible experience.

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★ 4

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★ 5

Fantastic service and great food

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★ 5

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★ 3

The food is great as usual. For the last 6 months or so, service/wait time has been horrendous. Expect a minimum 20 minute wait for drive-thru/dine-in. For the increased menu prices, would rather just go elsewhere.

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★ 1

Dump. The service is garbage. They more children to work who don’t give a damn about anything being right. Orders are constantly wrong and they don’t care. Nothing is offered for it being wrong. Constantly have wrong orders here and the food is cold and the custard is soup. Beware done come here. I wish the owner woudk actually give a damn but they don’t.

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★ 5

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★ 5

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★ 1

literally sat and waited for over an hour all we had gotten was chicken tenders and a burger

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★ 1

Wow what a tiny custard cone! The smallest I have ever had in my life! Only 1" of custard above the cone. It was a baby cone for $3.68! The Grafton Culvers are larger but all of your competitors have substantially larger single-scoop cones. I told the young woman "Wow that is tiny!" She said "that is how they do them now." I said "What a waste of money. I will never return." My father had a custard restaurant in Cedarburg in the 1950's, before I was born, so I was raised going to custard restaurants and have always continued. No other custard place, and there are plenty in this area, would ever serve a cone that small! My mistake going to the Port Washington Culvers.

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★ 5

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★ 5

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★ 1

Stopped for dinner on Mar 29th. Ordered a cod dinner and a plain butterburger basket. I asked Ralph who was in the drive thru if he could throw some ketchup in the bag. He said I got you. When I got home and sat down immediately to eat. No ketchup of course and My fish was awful. It was mushy and the breading was falling off. The fries were literally wet. So for $15 I got some coleslaw (which is not the original) and a roll for that price. The butterburger was supposed to be a single. It was a double and came with cheese even though it didnt say cheese on the receipt and I didn't order it that way. If your order takers can't pay attention then they shouldn't be working there. I won't be going to culvers anymore unless they can hire someone that can actually do their job properly! I'd also like to add that it wasn't even busy when I stopped.

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★ 4

The food was tasty. My order is never correct.

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★ 5

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★ 4

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★ 5

Love their chocolate shakes, made with chocolate custard!! The Butterburger is awesome!

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★ 1

I always order ahead and they are always substantially late. On Friday I ordered a fish fry, it was supposed to be ready at 9:21, someone brought it out at 9:53 and then I had to go back there because the order was missing half its stuff. This is three orders in a row now that have been messed up. No one even cares and they've been rude about correcting the orders. This Culver's is substantially more expensive than others. Not worth it for the service you're getting.

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★ 2

Was rudely denied extra peanut butter in my shake, I asked for extra when ordering, saw her make it and it didn't look like she put extra in there to me. She said she did but I don't think she put enough in there so what she said doesn't matter I didn't think it was enough and I'm the one paying for an eating the shake. such a small pointless thing to deny a customer that would make them happy. Bad service rude staff.

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★ 4

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★ 5

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★ 2

Spent 25 minutes waiting for my “mobile order“ to be completed. I literally had to go inside to get them to make my food on a curbside order after waiting 15 minutes on a slow weeknight. Watched several other cars get served who ordered after I did. When called on it, the manager reprint the order and try to claim “it just printed out” like I didn’t watch him hit the reprint button. Not only are they wildly inefficient, if they mess up, they’ll treat you like an idiot for your troubles.

Star added back because at least it was hot when it came out.

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★ 5

We went on Friday night, which was packed, but the food was great and they still brought our meals to our table. We didn't have to wait long either.

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★ 5

Great restaurant tastes fresh and employees are so nice. The only complete I have is that whenever I decide to go through the drive-through, it usually takes some an hour to bring our food.

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★ 5

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★ 5

Best fish fry 😋 and the staff is very friendly and helpful

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★ 3

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★ 1

Took way to long to get 2 custards. And they were not what we asked for!

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★ 5

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★ 3

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★ 3

I understand about hiring retired individuals or persons with special needs. But this old man has been hovering over everyone, waiting for something to hit the floor so he can sweep it up. He has nothing real to do, so just stands there waiting.

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★ 4

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★ 1

Over a period of time, our orders from this location have been missing items. We have been checking the drive-thru orders but they consistently are missing food items. We will not be visiting this Culver’s anymore.

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★ 5

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★ 5

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★ 4

Always a family friendly upbeat atmosphere

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★ 1

Waited about 15 minutes for one burger and they messed up my shake.

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★ 5

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★ 1

Took over 30 minutes just for a concrete mixer

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★ 5

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★ 1

How many times are you going to screw up a simple order? Had about enough of this place! For the premium price I shouldn't have to constantly have to call or come back because of incompetence.

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★ 1

I think this is the last time I go to port Washington Culver’s. Better off going to grafton location from now on. Every-time I ordered food or ice cream they never get my order right. And always forget my items. I ordered a family size onions rings and they put it as family size fries. Very disappointed that this happenes every-time.

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★ 5

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★ 1

This location was getting better in the past 2 years but it’s really going downhill again. Tonight, I waited in the drive thru and they took 3 different cars orders before ours. On top of that, the order taker kept ringing up one of the items I ordered incorrectly, and I had to keep telling them that they still didn’t change it to the right thing… it took 3 separate times and it was a simple menu item, not a modified one. The order taker also kept asking, “anything else?” Over and over again and it felt like I was being rushed. Tonight is also not the first time I’ve noticed unpleasant changes.

Their service has gone down hill, a LOT. Don’t get me wrong, a lot of the workers are kind, but some new ones are really rude and unpleasant whenever I’m there.

Also, the ice cream scoops are so much smaller than they used to be. A 2 scoop cone is smaller than what a 1 scoop cone used to be. Other ice cream places don’t skimp on their custard. It’s such a skimp portion that I only get ice cream is I have a free scoop coupon.

Things have also gotten wayyyy slower since they added DoorDash. They need more labor for the multiple channels they serve.

I’ve been noticing these changes since the management changed recently. It’s disappointing to see a well liked establishment go downhill like this. If the “owner” or whatever bot comments on these bad reviews, don’t bother replying to this one. Instead, talk to your employees and see what you can do to help them make things easier for themselves and everyone else.

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★ 2

Sorry, it's time for a bad review. We've given this location many chances for a couple years now. It's always a minimum 20min wait no matter how busy it is. It's always cold and stale when you get your bag. This is the only Culvers location that's like this.

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★ 5

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★ 5

Always good

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★ 5

This is a very nice Culver's. Food was fast and hot. Got the crispy chicken sandwich, fries, and Sprite. Everything was as it should be.

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★ 1

I had a bad experience with this place . The food was really bad also this place was full of kids yelling all the time . If you want to eat in a quite place I don’t recommend go there.

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★ 4

3 mistakes on the order but all were addressed & corrected. Food was delicious.

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★ 1

We had lunch there fri.11/15/24 at 2:30 pm lunch was great we thought we would get ice cream at 2 scoop Turtle and Caramel cashew price was on the register $7.19 each up on the menu it said $6.19. When I pointed it out to the person ringing us up she said "I can do anything about it" I said "it's false advertisement". She said back I told the manager to fix this!! Well I know its only $2 but when everything is so expensive and it's up on the menu you should honor that price!!!! never will go back there again and I live in Port I'll drive to Grafton. BAD service!!

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★ 5

Love there burgers 😁😁😁👍👍👍

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★ 1

I'm super bummed. I get a fish dinner, get home to sit down and eat and my onion rings are burnt to a crisp
Thanks guys

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★ 5

came through the drive thru and was told to park and wait with a number, which is pretty normal for culvers. after waiting for a while (10-15ish mins) & seeing other cars come and go my boyfriend decided to go inside to check on the order. he found out it got lost somehow, but the guy working the counter was extremely sympathetic and kind about it. he made sure we got our order as quickly as possible and gave us a few coupons for the trouble. mistakes happen, but great customer service really does make up for it. he didn’t catch the employee’s name, but said that he was blonde— this was sun 11/3 around 6pm.

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★ 3

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★ 5

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★ 2

While I normally love Culver’s, this location struggles. I consistently wait 25-30 minutes for my food, items are forgotten, and there is clear disorganization.

Today, after waiting 25 minutes in line outside, my food arrived. Most of the items were no longer warm, the grilled cheese we ordered was cold and half-cooked, and we were missing an order of fries. When I went inside to get them, there was another customer who had been ahead of me and had been waiting well over 30 minutes. He still did not have his food, but after entering the restaurant it appeared that his order had been sitting out. The ice cream he ordered was completely melted and his food was cold.

While I understand staffing issues, and am completely fine waiting, this location had close to 10 employees all inside, but it seemed that many of them were confused and there was no consistent work order flow.

I’ll definitely continue to eat at Culver’s, but I will avoid this location until changes are made and I would suggest the same to others if they want a positive experience.

Overall, the staff was friendly—but the service and food being offered was the problem.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

A little slow when you get food but a nice store regardless

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★ 1

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★ 1

The most disappointing Culver’s experience I’ve ever had. Waited for 40 minutes in drive through even though there wasn’t ANYONE ELSE IN LINE. Burger was dry, bread was soggy. They fried RED onions for the patty melt?? (And only one side of the sandwich had any on it?) usually this location never fails so this is was really a shock. Also the teenage window attendant forgot my drink and when my boyfriend reminded him he replied with a passive aggressive comment referring to my boyfriend as “boss.”

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★ 2

20 minutes for fast food! Should go to a sit down restaurant. Then the meat was burnt.

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★ 4

Had a salad, it was amazing! My husband had a chicken sandwich & fries.

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★ 5

I think they are only putting a fish stick on the fish sandwich now 😂

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★ 5

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★ 5

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★ 4

I'm a local in Port, and every time we visit, Zach, the 1st Assistant Manager, gives us the best service. He is kind, professional, accurate, and friendly. He makes us feel well cared for and wanting to come back to see him. He meets and exceeds my definition of what the best customer service worker is. Based on the quality of his work that I've seen over the last year, I think he would be a good fit for higher positions within the company as he embodies everything a manager should be. And compared to other managers I've seen anywhere, he is probably the best. I want to shout him out because we stopped in tonight, and he once again took great care of us. 9/5/24

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★ 4

Slow service good food

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★ 3

Welcome to the teenagers crèche. This is not the first time I've experienced the atmosphere of being an annoyance and inconvenience to the teenagers playing behind the counters. While I fully understand the desire and need to staff these establishments with willing bodies, it's to the detriment of the customer. Perhaps a matron may be required. Or at least someone who can actually coral this group. Yet again, a simple order required a return to the desk, a conversation, and a wait while the order was remade. If the owner who proudly posts her name next to the entrance paid more attention to customer service, the whole experience may be a little more palatable

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★ 5

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★ 5

Great place for quick family meal. Good variety and good portion size.

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★ 1

Worst Culvers I have ever stopped at. Waited 20 minutes for my food and it wasn't even hot.

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★ 1

First of, don't list on a highway sign then be that far from it. Second, maybe help customers in the order they arrive. Waiting 20 minutes for cold food while being passed by people who came after don't work for me

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★ 5

Wherever you go no matter which state, Culver's always delivers that same delicious grub and shining customer service.

My family & I were on our way to our 3rd ever trip to Door County and Port Washington sorta serves as the 1/3 mark on our trip to where it's lunch time.

Saw the sign for Culver's heading north on I-43 and we all love Culver's so why not. Was expecting to see it right away but kept driving till we found it which was roughly a mile away from the interstate.

In every C's venue I've been in, can't say I've ever had a bad experience whether dining in, take-out or drive-thru. Have always had the correct order with scrumptioud fresh hot food delivered with kindness.

I'll take a butter burger over Mcd's, BK or Wendy's any day of the week. Culver's is the fastest growing burger joint and I can see why, IMHO they do things right all the time.

May not be dining at this location anytime soon unless we have another road trip up this way, we live in Lake County IL. Keep up the great customer service and continue servin' that greatness, PW Culver's staff!

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★ 5

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★ 4

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★ 4

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★ 5

Culvers...what else is there to say besides that it is always delicious and the staff is always super friendly. Definitely one of our go-to spots for a quick bite or a nice frozen treat.

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★ 5

So yummy. Probably one of the fastest Culvers service too. Really convenient location.

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★ 5

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★ 5

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★ 4

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★ 5

Delicious food! Always a clean restaurant. 😊

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★ 1

We go to this Culver’s all the time. We have had multiple accidents that involved the burgers being undercooked. I myself tried a couple weeks ago, undercooked burger. Multiple times we’ve had gotten food poisoning from the burgers being undercooked. We love Culver’s but do not enjoy the undercooked burgers. My husbands burger we just got (20min ago) and this was his burger tonight. Normally he can eat a little pink but even this was too pink for him.

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★ 5

Good food and service.

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★ 5

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★ 4

Your location does a great job and your staff is always pleasant. To the corporates in khakis….One Scoop at 3.29 is shameful! Kids size, 5 spoonfuls at that price is ridiculous.

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★ 1

2nd time in a row I order the bacon double deluxe no tomato, sometimes single, no bacon twice now. I think I'm done with this Culver's for a while.

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★ 4

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★ 5

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★ 3

Culver's is probably my favorite place for a burger and it's always consistent. The crinkle cut fries are always golden brown and have a good flavor. This might sound strange but, If you haven't tried dipping the fries is the Culver's Tartar Sauce, you should! My only complaint is that there is ALWAYS a pretty lengthy (15-20 minutes) line and wait if go during lunch or dinner rush.

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★ 5

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★ 5

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★ 3

The men's bathroom looked like it hadn't been cleaned in awhile and was littered with wet paper towels on counters and floors because the garbage was overflowing.
My food seemed to take longer than what I've come to expect from Culver's, and arrived to the table only slightly above lukewarm.
Overall a Disappointing experience.

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★ 3

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★ 1

They Never get it right, about 90 percent of the time it's wrong just like tonight. No banana's in my mixer it's always something with this place always.

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★ 1

We have a Culver’s in our hometown and love it! While traveling pre-4th of July holiday, we stopped at Port Washington and it was horrible; burnt butter double burgers and overdone onion rings. Very disappointed when you consider the price for these items. The other issue was to floors were very slick. Everyone was complaining and seniors were scared to walk. My handicapped husband almost fell twice! Keep some sand or salt for high humid days to add some grit to your floors as it is a lawsuit waiting to happen (let alone people injured)! Next time I will know better to check reviews while traveling.
Chris Foote
McHenry, IL

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★ 5

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★ 1

Ordered to double deluxe. Got two single with NOTHING...got home which is too far to turn around...very unfortunate when it says it on our receipt and paid for things not received.

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★ 4

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★ 5

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★ 4

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★ 5

So good

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★ 5

Awesome delicious

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★ 5

Awesome

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★ 5

Great service, great food. On occasion, when there's an error on an order, they fix it quickly and usually offer a coupon for the next visit as apology. One of our favorite local family dinner stops.

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★ 1

Served multiple ice cold burgers and dry fries. Will not be returning

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★ 4

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★ 2

I have been a loyal Culver’s customer for about 15 years. I eat at a Culver’s location almost twice a week. This is the first time I have ever been to this location and unfortunately, one of my worst Culver’s experiences. I waited over 24 minutes for my food inside. I asked several of the staff members for my order status and they all looked at me like I was crazy. I understand it is lunch rush time and things take longer, but don’t make it seem like I’m the crazy one.

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★ 1

2024- I left the line too dang long waited forever called em got someone who shouldn't be answering phones told em I was waiting outside lost order just left. Not wasting any more time except on this review

2022- I wrote they could use a bike rack.

5 years ago I wrote - Good location!

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★ 5

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★ 5

Best veggie burger around!

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★ 3

Honestly, I’ve been to a lot of Culver’s, and this one was definitely below par for the normal experience. It took a lot longer to get our food than normal, and when we got it it was all a bit like-warm and not fresh feeling. They were quite skimpy with the grilled onions on my burger, and my mother in law’s salad didn’t look fresh. The fries were about medium in their heat and freshness. I’m sure it was a fluke, but we all felt like it was just a bit “blah” today. Sad.

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★ 5

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★ 3

They have made some gross changes to my favorite salad, "Strawberry Fields ". I don't know what they got in there now, but it's different. Their meat is different also, the meat in the salad too. How they manage to make watery fish? I'll try one more time to see if it was just a fluke, but im not feeling good about my last visit.

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★ 4

I like Culver's but we have a few problems of late. I wait All year for that Strawberry Fields Salad so I'm so disappointed that the salad is altered and the lettuce was weird and not fresh and the cod fish I normally get tastes watered down. I don't know why fish is tasting like water but, I don't like these changes and wish it was like it use to be. But they definitely have great customer service and they are quick getting your food together.

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★ 5

I was debating getting a shake but I didn't think they had anything with banana so I didn't order it. When we went to pay, someone asked what I mumbled about and I said bananas. He informed me they DO IN FACT have bananas so I ordered a chocolate banana shake with chocolate bits and it made my freakin' day.

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★ 3

Didn't prepare order correctly, but they certainly charged me for the whole thing.

Source: Google

★ 5

Source: Google

★ 1

Somehow it takes 20+ minutes for this place to scoop the pre-made flavor of the day. If you have a lot of time to kill check out your local Port Washington Culver's. Perhaps you could watch paint dry, or grass grow, or ice age glaciers slide across the Kettle Moraine while you wait for your order.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Food was good. Service was good.

Source: Google

★ 4

Good

Source: Google

★ 5

Source: Google

★ 5

Too often when I go to Culver's the burgers are cold, but not today

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Slowest restaurant EVER

Source: Google

★ 5

Source: Google