★ 5

Busy place at 5pm ! Staff is very well trained for the rush ! They keep the line moving with a smile !

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★ 5

Food is always top notch and everyone is very kind

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★ 3

I hate to be so specific, but nobody pays attention to that rule anyway. There was an older gentleman in charge who would work nights. He had glasses and gray hair. I don’t think he works for the company anymore because the quality of the place has definitely fallen in line with the rest of the Culver’s in Southeastern Wisconsin.

Nothing really separates this location from any of the other ones, which is kind of sad cause I know they plan to move to a larger location down the road, but without this man’s leadership, I don’t know that it will be worth the investment.

There was never a dirty table in this establishment under his guidance. Now it’s inextinguishable from Taco Bell across the street. A real shame. I used to tell people to skip the Falls and Waukesha to come to this location. That’s not the truth anymore.

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★ 4

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★ 1

Why is this location ALWAYS SO SLOW. Ive held off on making this review several times but after multiple visits it’s still slow. I hope James the owner sees this and makes some changes.

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★ 3

Food was good
Service was ok

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★ 5

This Culvers is one of the best! Food is great and especially the fries. They are always piping hot!

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★ 5

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★ 4

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★ 1

Takes forever for anything, hopefully the new location will be better

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★ 5

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★ 5

Just like any Culver's they serve tasty fast food with a smile and quickly.

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★ 4

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★ 1

Went to culvers drive-thru in our jeep today. Asked if they are participating in the duck deal for jeep owners. Cashier said she would check and came back with they have them but the manager said they give them out randomly. Can't believe you wouldn't give one to a paying customer who specifically asked about it. PS - Fries were terrible today.

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★ 5

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★ 5

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★ 3

1st time I've ever had an issue at Culvers! They forgot my fries, had to go in to get it and when I got home to eat my Deluxe, there wasn't any catsup or mustard in it!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Did drive through

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★ 1

I got a mini cchocolate mixer and it came out like a liquid

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★ 1

Went in to get a scoop of the flavor of the day which was caramel fudge cookie dough. All I got was vanilla custard with a few pieces of cookie dough. Very disappointed that they were too lazy to add all of the inclusions. Once my custard was scooped, it sat on the counter for a few minutes while I stood and stared at it. Ended up asking a worker to grab it for me because it was just sitting there melting. Will make sure I go to a different location next time.

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★ 5

Only got frozen custard this time. All excellent.

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★ 4

These guys are working hard all hours, and I have always been happy with my orders and food service most of the time.

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★ 5

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★ 5

Always a good place to grab a bite

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★ 5

The only Culvers near us that doesn't mess up your order and is fast!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

HORRIBLE since management change! the food quality is trash now and the way the owner treats his employees is disgusting. so disappointing

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★ 5

Yummy

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★ 1

The cheese curd were so salty couldn't eat 😫

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★ 5

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★ 5

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★ 3

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★ 2

I WOULD NOT RECOMMEND. The staff is very nice, but unfortunately the food my boyfriend and I got made us sick. The place was dirty, booth, floor and bathroom wise. Go with ⚠️

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★ 5

Never Disappointed . Delicious Burgers and Custard

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★ 4

It's Culver's

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★ 5

Best fast food experience of all of them!

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★ 4

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★ 2

Waited at the drive thru for 20 minutes to melted custard and cold food. This place has gone down since new owner. Very disappointed 😞

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★ 3

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★ 5

Great food!!! Great prices!!!

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★ 5

Great food

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★ 5

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★ 1

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★ 2

Today I ordered jumbo shrimp did not get any cocktail sauce. Shrimp was overcooked and dry. Last week I ordered cod and they gave me cocktail sauce instead of tartar sauce. I am not used to Culver's being this bad

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★ 5

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★ 1

Numerous times in recent weeks we’ve gone for the flavor of the day and have had minimal toppings. Tonight was the last straw. “Caramel Fudge Cookie Dough” that was given to us as plain vanilla ice cream with 5 pieces of cookie dough thrown on top. No caramel or fudge in sight…I’m done with this location it’s gone greatly downhill since it’s new ownership.

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★ 1

Ever since new owners this place sucks! Food sucks!

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★ 1

Every time I come threw the drive thru and ask for a large soda I get a medium, when I ask for a single scoop of custard I get a double. This place has some sort of problem taking customers orders. You need to speak really slow and have them repeat it back to you or you won't get what you want.

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★ 3

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★ 1

Used to be great. Reached out to the gm about my forgotten order and when it was brought to me (Ice cream) was completely melted.

Gm offered to send coupons, never did.

Well he said he did. But apparently the wrong house who happened to bring them back in to return them.

They said they’ll send them asap.

Still waiting….

Trash. You’ve gone downhill.

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★ 2

Love Culver’s but share other recent review concerns about the Sussex location. We’ve had missing/wrong items multiple times on curbside and takeout orders, wait times have ballooned, and the food quality itself has been inconsistent as of late. Hopefully in the future they can also figure out a fix for the cramped parking lot, which becomes extremely hard to maneuver during peak hours, as the drive thru ends up blocking the entrance/exits.

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★ 3

Good food but half of the time end up with something I didn’t order

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★ 5

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★ 1

This location has become absolutely HORRENDOUS after being taken over by the new "owners"! Waited 9 mins to get to the speaker. Ordered my food. Waited another 10 mins to get to the window, only to be told they're out of malt powder and american cheese. You sell burgers and custard! How do you run out of main ingredients?!?! At the very least, inform people at the time they're ordering. However, the decent thing to do would have been to discount the items people ordered that you weren't able to fulfill! Was in the drive thru for 30 minutes from start to finish. RIDICULOUS!!!

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★ 1

Ordered a cheeseburger and got a hamburger that tasted like pepper was spilled all over it. Long wait for food as well.

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★ 1

Placed an online order the other day. Wife brought the order home, her pretzel bites were nowhere to be found. Called the store to ask for $1.30 to be taken off the bill as it was a side to a meal. They asked for my phone number to call me back as it was lunch rush. Never received a call back. I contacted corporate to ask for a full refund on the pretzel bites. Never received any communication. The girl on the phone was nice but I could hear the dismissive tone from the manager she was talking to. Will not be bothering with this location again. Wouldn't recommend anyone else waste their time either. Consider this review worth my $1.30.

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★ 5

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★ 2

Week day supper time. 1 person at front taking orders. Was waiting for a doordash order but just left cuz they couldn't say how long til the order would be complete.

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★ 5

Love the food here and this location is very very busy! I try not to go at peak times.

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★ 5

We use the app, and if you schedule it, there is essentially no wait to pick up your meal.

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★ 1

Children slave labor = missed orders, raw seafood, and an absolutely AWFUL experience. Culver’s corporate should come in and hire a manager for this location who can hire competent adults who can actually execute fast food orders. This location will go down like the titanic if it continues on its current trend. Today we were told they “lost the order” made via the website. The child behind the counter told us to “cancel the order” and “re-do it” and that the wait for 2 burgers would be 1 hour. For a Culver’s burger. What an absolute joke.

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★ 1

The Window to order wasn't visible and I had to do the line but that Window was to take out.

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★ 3

I love Culver's, but some recent changes have caused me to not go there nearly as often as they used to. The biggest change is they got rid of Pepsi products and brought in coke products. This means no more Mountain Dew which is my soda of choice. The prices also seem to have gone up recently as the meal I get that used to be under $10 is now over $11. I also used to get deals in my email every once in awhile for a discount on a basket or off of a shake button I couldn't tell you the last time I got one of those either.

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★ 5

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★ 4

I didn't get exactly what I ordered in the drive thru.

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★ 5

Our burgers were delicious!

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★ 2

I ordered a single butter burger value basket. The order came to $12.17. I thought wow, prices have really gone up! Turns out that they actually rang me up for a double. I didn't want a double, I was looking for just a burger and hopefully I eat half of my fries.

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★ 4

Great service and excellent food. Alaina C always says Hello.

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★ 5

I honestly can think of anything negative to say about Culver’s , most popular fast food/custard joint in Southeast Wisconsin . Drive thru wait time, food quality, customer service, and price are all well above average . It’s my go to place If I want a burger or ice cream. Friday fish fry’s are on par too.

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★ 1

Not a fan of this Culver's it's not good at all. It's seems with in the last year or so this place has gone hill dramatically.

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★ 5

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★ 4

Ordered 3 dishes of custard and got parked. Two orders of food got delivered to cars behind us before we received our custard. Then when we received our custard it definitely already had begun melting. I feel like you should not get parked for custard, especially scoops in a dish which should be able to be made up quickly. You should receive that at the window.

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★ 1

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★ 4

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★ 1

Customer service has been lacking since the new manager. And then saw how the new manager treats his employees and see why and how the quality went down. Use to be my favorite culvers and now I’ll have to take a longer route to a new culvers

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★ 1

Terrible manager

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★ 1

Used to go here a lot, but after seeing a video and hearing a manager swearing at someone and hearing a kid got fired for speaking out against the verbal abuse, makes me really upset. Probably won't be going here again.

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★ 1

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★ 1

Culvers is great but not worth a 20 minute wait in a drive thru for one sandwhich. Highly reccomend a different location!

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★ 5

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★ 1

The food is less than what I am used to from your typical culvers, but the employees are awful. 4 guys standing around talking about nonwork related things while doing nothing, while one girl is working the register and bagging/serving all the food. Awful management (at least at night I don’t know about the day) I waited 24 minutes for a two meal order with only two other people waiting for orders (both delivery people)

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★ 1

I frequent this location. For the past five times, I ordered a bacon double burger without a bun. All four times, I received one patty with a piece of cheese. No bacon, lettuce nor condiments. I finally called after the 5th time this happened. I was assured that I would receive a coupon or something in the mail due to my dissatisfaction. It has been over a month, and they still haven't rectified the situation.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

My local culver's, they have been extremely consistent and never have had an issue with consistently good food!

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★ 5

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★ 5

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★ 5

$12 for 2 single scoop sundaes is ridiculous and drive thru staff is rude

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★ 5

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★ 1

I went to Culver’s in Sussex off of 164 today around 2:50 PM and ordered two single scoop vanilla ice creams. When I pulled in through the drive-through, the man who answered was being extremely rude to me because he couldn’t hear me and then eventually just stopped talking to me until another woman came on and re-took my order from the start. They were both extremely rude and when I pulled up to the window, I had free scoopies for my ice cream and the employee scuffed and said “why didn’t you say that at the window” with an attitude. Now I’m eating my very distasteful “custard” and there’s HARD CHUNKS of custard in it. 😭🤮

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★ 1

Ordered the flavor of the day (espresso toffee bar) and it had literally zero toppings. Extremely disappointing and would not recommend, go to a different culvers.

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★ 5

Love going into a place and being greeted by a smiling face. If you get the chance to meet Monica, you will. She was great! Brought the food out with a smile and brightened up the atmosphere on a cold day. Food is good and the cheese curds she recommended were great.

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★ 3

How was Culver's you ask? Slow! Went through the drive thru, got a couple burgers, fries, and drinks. Simple right? I watched 4 vehicles behind me pull off after getting their orders before me. Probably sat waiting about 15 minutes.

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★ 5

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★ 5

Micah told me about take a survey OEB4Rckc6B7U1MR Cobe very nice and friendly to customers handing food out in the freezing cold. They need a raise good job Culver's team.

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★ 5

Employess are friendly and food is excellent

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★ 1

Doesn't anyone know how too make a chocolate malt?? Been twice now. And the malt is aweful. Tastes like watered down custard ans no malt powder

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★ 4

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★ 4

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★ 5

Great place to eat and to take a family.

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★ 5

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★ 5

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★ 5

This was my first time at this location. Friendly staff, good food, cozy atmosphere.

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★ 5

Monica was so nice and generous. She held the door for us and complimented me and my friends. She had high energy and made it a great experience !

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★ 3

I love Culver's food. Everytime I go to this location (.6 miles from home) something is missing or wrong on take out. Get the chicken tenders and no sauce, have to get my own drinks on take out, Will be ready at X time, and still have to wait. Ordered online as usually do last week, get my time to pick up and show up on time but wasn't ready (no big deal waited 2 minutes) as I wait I proceed to count 15 employees working. 3 of said employees were standing in the front by the counter doing nothing besides talking. I get home with my food and I didn't have my cheese curds I ordered. The one checking orders was working her hardest to make sure everything was correct but could have used a little help from the 3 standing doing nothing.

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★ 5

Best mushroom/swiss burger ever!

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★ 5

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★ 1

Culver's is the worst when it comes to remembering orders. They get it wrong everytime.

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★ 2

THEY HAVE GOT TO GET RID OF THOSE DANG PLASTIC CUPS AND CONTAINERS. THEY ARE FLIMSY AND VERY CHEAP LOOKING!!!!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Friendly Culver's location

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★ 3

Seems this past year smaller portions, higher prices, hit or miss on mistakes with order, no Pepsi products. Food used to be really good, juicy burgers, melted cheese. Now burgers are thinner and dry, fries are rarely hot. What happened to "butter burgers"? Sourdough melt is half the size with, what NO cheese. Don't eat here as often as I used to.

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★ 2

Super Slow, even more so than your average Culvers. Lots of employees behind the counter but most of them just talking to each other. They actually avoid making eye contact with you so they don't have to do anything. Sad state of affairs. I feel sorry for the managers

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★ 4

I st. Time i was here the Chicken was great ! But this time it was not as good , a bit over cooked !

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★ 4

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★ 3

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★ 1

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★ 5

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★ 5

Great cheeseburger, fries were awsome! Carbs up the wazoo! But,why not!🤣

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★ 5

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★ 5

Honestly, one of the best Culvers experiences of my life! Colton is the nicest and sweetest person I have ever met! Amazing job Colton!

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★ 5

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★ 5

Great Kind Reguards

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★ 1

If I can put NO STAR for today experience around 1:40pm on August 26 !
we came to put a 10 order’s through drive through and the way the female employee who was taking the order and how rude in telling us how she want to take the order .. the choice of her words and the ill mannered of customer service.
And when I pulled around the window after canceling the order .. she and another employee kept the window close . And they tried to ignore us asking for a manager to hear our complaint.
This place needs to work on their employees this is not my first time feeling this . We had it with this Sussex location. . Bye

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★ 5

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★ 3

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★ 5

Lunch in the drive thru can take awhile but I usually dine in and have good experiences

Edited for typo

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Culver's is a good go to, the food is consistent from one to another although with minor improvements in certain rural locations

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★ 5

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★ 4

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★ 4

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★ 3

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★ 4

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★ 5

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★ 5

Good burgers

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★ 4

Best fast food salad I have found.

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★ 1

They refused to give me the pomni meal :(

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★ 5

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★ 5

Good value

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★ 5

Everyone was so friendly the food was quick to be served.

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★ 5

No one came to clear my table

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★ 5

Always a great experience.

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★ 5

The girl with 2 pierce rings in her lips remembered me for getting the right concrete chocolate with dove pieces

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★ 5

Great place thats always up to par, never disappoints. Way better than most places because it sticks to its standards & doesn't make big changes

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★ 2

This place has gone has gotten terrible. They forget side dishes, and a large onion ring order used to come in the dinner container. Now it comes in a small bag with approximately 10 onion rings. Glad there's a lot more choices around!!!!!!!
New post: you should have to take a hearing exam before employment. They repeated my order back to me. Got it wrong so I corrected her. Got ro the window, order still messed up. Cashier said he fixed it. Got my food and it was still wrong. So you employ a bunch of non- listening, lier. Some jobs there is no room for errors. Serving food is one

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★ 5

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★ 5

I would like to give appreciation to the staff working at the Sussex location at 1pm today. I come to this location pretty often, maybe a bit too much lol and they always get everything 100% correct and have fantastic service. Today they went above and beyond. I usually order my drink with no ice and today I forgot to ask and they did it. I’m not sure if this was even intentional or not, but love them for that. If there’s any type of reward or something that even I can do to show my appreciation I would love to know! Thanks so much as always!!!!!

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★ 5

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★ 4

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★ 4

Don't go here often, but it's just one of those places where you can eat at and know you'll be happy with the food and service. Best menu variety of any of its competitors. You will always find something healthy on the menu, if that's your thing. Dining room is always clean.

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★ 4

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★ 5

Fast and delicious!

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★ 5

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★ 1

Reuben very dissappointing! Plain rye bread , very small! Not at all good as it used to be! My last one there!

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★ 5

All the employees at this location are great, service always great, special ordered food is always correct.

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★ 2

Went for burger, fries and a drink in the drive thru. Got home and no fries in bag.

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★ 5

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★ 4

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★ 3

Pricey

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★ 1

Food good as always,
Handicap parking is a joke, no stickers in cars. Told 2 employees about it nothing done. My father is 94 and can hardly walk guess where we had to park. Will not be back.

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★ 2

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★ 5

Always great food. 👍

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★ 4

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★ 4

I'll premise that culvers is a go to in our household. The food is always good and normally really quick.

We may have just caught a bad day. All I ordered today was custard in the drive thru and there were approximately 12 cars who came and went before I got anything - and that was because I caught the person who was bringing out orders. They seemed unorganized and all over the place today.

We will try again another day but today was a disappointment from a service level.

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★ 5

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★ 5

Excellent Culver's! Well staffed, quick and clean! Highly recommend!

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★ 3

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★ 1

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★ 5

Drive thru was super fast, and I got my food faster than I would at McDonald's lol

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★ 5

Love the fish fry, especially during Lent with Walleye!

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★ 3

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★ 5

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★ 4

Tenders were to well done otherwise usually great food. Different Culver's and pot roast beef sandwich barely warm .

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Always good

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★ 5

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★ 5

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★ 5

One of the more consistent fast food places in today's day and age. Always outstanding service and high quality food.

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★ 5

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★ 4

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