★ 5

Always a consistent, high quality, delicious meal.

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★ 5

Took 4 of our grand teenagers to dinner after a pep rally before a football game. Nice that we were able to all sit together and enjoy what they liked and wanted to eat.

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★ 4

Fish fry was great. Onion rings were ok. Frys were good.

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★ 5

Amazing workers, love the positivity.

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★ 4

Above average fast food.

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★ 5

Hot Fudge Sunday with pecans and Carmel Cashew

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★ 5

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★ 5

Food was delicious

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★ 5

This is a fantastic restaurant! The workers are both polite and quick. The tables and facilities were very clean, food was delicious, and the staff very helpful. I would highly recommend this restaurant. Probably the best in town!

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★ 3

Food tastes good, but prices are crazy high, cheaper to go to local sit down restaurants, and not the cleanest. Workers are fine but average at best.

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★ 1

The food was average but the closing shift worker was rude and messed up our order. Charged us for 2 cheese curds that they didn't give. We are not difficult to deal with but he asked what was happening back there while I was asking my kids what they wanted.

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★ 5

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★ 5

Culvers is are go to place when traveling, good food , always fresh and hot

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Great fish sandwich

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★ 5

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★ 3

Culvers has gotten a bit pricy - $70 for 3 of us. The Watertown Culvers has obtained a bit of a reputation with us for sloppy service - hamburgers missing toppings, having toppings not wanted and items missing from order. For the premium price, its definitely NOT a bargain; I expected better. Not a fan, but there are few choices in Watertown......and I have complained before on Culvers website about these things and got radio silence from Culvers management. The only resolution I have found is to discuss face to face with the lead person on-duty but I have no feedback indicating thw messaging gets any further than that as I never get feedback or acknowledgement from above first contact.

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★ 5

Thumbs up y'all

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★ 5

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★ 5

It's your classic/basic Culver's which is a good thing. The restaurant is clean The staff was friendly and the food was what I expected and good.

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★ 5

Very good boy getting very pricey!

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★ 4

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★ 3

expensive, no itemized receipt, and gets orders messed up. Dbl. cheeseburgers don't taste like they used too!

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★ 3

Went for dinner with the grandkids

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★ 5

I've been going here for several months now. The food and service have been phenomenal. The employees are fantastic. It's definitely a great place to stop by if you need a bite to eat.

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★ 5

Amazing burgers. Definitely my go to for a cheeseburger (butter-burger)if I’m not in the mood to cook. I always go for the double.
Custard is good if you want something sweet.
Oh and their limited time coolers & smoothies are amazing. Definitely worth your money.

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★ 5

I was just recently at Culver's in Watertown for the first time in a while. The man who took my order in the drive-thru was SO nice and helpful! Such a bright attitude that made me smile. When I got to my destination, my food was still piping hot and delicious! Also, it was made just how I ordered it. 10/10. Thank you for making my lunch, and making my day!

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★ 4

Always delicious! Usually the drive thru worker is clear and easy to understand, but not today. It was very hard to hear and understand which made ordering difficult. Otherwise, good food and was brought out to car in timely manner.

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★ 1

Slowest Culvers ever to get a turtle sundae in drive thru. 97 degrees out and waited 10 min for it to have it all melted.

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★ 1

Made mistakes on both the meal order and the custard afterwards

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★ 5

This Culver’s has improved! I’m so glad it did, we usually enjoy the food but for a while it wasn’t worth the stop, so tried it again and it was good! I’m glad it’s back to what it was!

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★ 1

Food is good but often made WRONG. As far as staff... Holy attitude. I am not a hard to deal with customer, I am patient and polite no matter the treatment I get back, but I will share my opinion to the community after many visits over all. 10 of the 10 times I have come; poor, ' I have anything better to do then be here' attitude is given at the counter or drive through. Absolutely no manners is in sight. They rush your order, I constantly have to say, I was not finished ordering after ordering every item. They rush you so much. Fine then I'm finished I won't order or buy more, you want me out so fast. The portions are not uniform to ANY OTHER Culver's in the state or dare I say country. How was my double scoop dessert order smaller than a single scoop order? I hope management isn't responsible for the obvious poor morral of it's employees. I feel this place will go belly up soon. Service and quality have been at a constant decline. Shame I've given so many chances to this beloved location for many years. I'm better off driving to the next location or just supporting a different local burger ice cream restaurant. Only good thing at this location is the new construction upgrade. I'll continue to share my unsatisfied opinion for this location as nothing has improved in the slightest. I always am met with an agreement in opinion. Shame. This was a good place back in the day. It's dead now.

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★ 4

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★ 4

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★ 5

One of our favorite places!

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★ 2

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★ 5

Always spot on!

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★ 5

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★ 4

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★ 1

Closing shift staff are very unorganized and rude. Red head Manager chick eating on the clock with a whole busy drive thru and curbside orders. Way before close. Order wasn’t right and prioritized themselves over customers

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★ 3

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★ 4

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★ 5

Delicious burgers n fries. Custard is yummy

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★ 1

These guys STRUGGLE. They need management

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★ 4

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★ 5

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★ 4

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★ 5

Always hot and delicious food with excellent customer service

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★ 5

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★ 5

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★ 5

Food is amazing. Always fresh! Management is Good also.

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★ 5

Custard is amazing!

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★ 4

Good culver's. Better than Waukesha and Oconomowoc.

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★ 3

Good service

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★ 3

Always good food, but the orders are typically not correct when they're brought out. Make sure to double check

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★ 5

What can you say about Culver’s? It’s great.

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★ 3

Food didn't have any sauce

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★ 5

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★ 5

It's got great food and fast service.

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★ 4

Need to provide napkins with food brought to cars.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Ever since the remodel, every single time I go here they manage to somehow screw up my order. I have not once gotten something made correctly here, every time, even if it's a simple order, they managed to forget something or screw something up. Don't go here.

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★ 5

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★ 4

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★ 3

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★ 5

I learned that you can get a concrete mixer in the flavor of the day and it doesn't count against your mix-ins. I stood at the counter dumbfounded trying what else I could possibly add to my mint avalanche concrete mixer. The cashier suggested extra oreo-which I also didn't think about-and my mind was blown again. 🤯

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★ 4

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★ 4

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★ 5

Food is good and the service is always excellent.

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★ 4

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★ 5

Great service

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★ 3

soild.

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★ 5

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★ 4

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★ 5

Cameron was most excellent.

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★ 5

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★ 5

I may have reviewed this location in the past with not the best rating but I just want to commend them for their efforts in improvement. Since the remodel, I have had nothing but positive experiences. My orders are always correct. Food is and tasty and fresh and the employees are friendly and give great service. Great job Watertown team. Keep up the good work, your efforts don’t go unnoticed!

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★ 3

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★ 5

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★ 5

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★ 4

Good food

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★ 4

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★ 5

Always a great experience

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★ 4

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★ 4

My kids and I went to see what the hype was all about when it came down to the honey hot cheese curds, and in my opinion, they really weren't the greatest. I wouldn't recommend them. The other food was good.

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★ 5

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★ 5

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★ 4

Best bacon cheeseburger 😋

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★ 4

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★ 5

Culvers was great as it usually is.

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★ 5

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★ 3

I really like the food from Culver’s. However, I have had a really bad experience with curbside pickup (online ordering). I ordered a double deluxe burger and a coke at 7:40pm. After waiting 20 minutes, I finally called and they said “we didn’t see you because you are in the wrong parking spot”. I was in the drive-thru spot (which is literally 3 spots to the left of the curbside spot). There were no curbside spots open cause the drive thru spots were overfilled. On the app, I marked I had arrived at 7:40 and even put in the color, make, and model of my car. I asked for something due to having to wait nearly 25 minutes for my order. The lady leaves, gets a concrete mixer coupon, and says “next time park in curbside parking”. Horrible customer service. Definitely the last time I will be using curbside pickup.

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★ 4

Good good made right

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★ 5

We had an amazing dining experience tonight at Culver’s in Watertown, Wisconsin. We would like to give Dawn our cashier a shout out. I hope your manager is reading this because you are a great person with a wonderful warm personality. Who did a fantastic job not only serving us but making fun suggestions for delicious options and Overall providing us with 110% customer service. Not all culvers are alike also not all fast food is alike. We have dined at many culvers locations throughout Wisconsin and we must say that this particular culvers in Watertown Wisconsin had the best food and customer service. I would like to thank the entire staff but especially Dawn well thank you so much. Everything was perfect, I really enjoyed the soup last night, the chili. My husband had a chicken sandwich that was made for perfection, including fries. For dessert we indulged in your flavor of the day which was a raspberry wow simply off the charts and scrumptious. Actually had real raspberries in it perfectly balanced not too sweet not too tart.

Your restaurant was very clean and the staff is amazing. Whoever runs this place is doing a great job. Kudos to everyone. See you soon friends

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★ 5

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★ 5

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★ 5

Dine in fast service

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★ 4

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★ 4

One of the best franchise around! And our location does a pretty darn good job. Quality is their services fairly good.

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★ 5

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★ 5

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★ 5

Deliciosa

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★ 4

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★ 5

It was really hopping on this Saturday evening, but the staff was courteous and working hard!!

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★ 4

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★ 5

Great hot food made and delivered by friendly, well trained workers.
A winning combination!

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★ 5

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★ 5

Culvers is always a good choice

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★ 1

GO ANYWHERE BUT HERE!!!! Literally the worst customer service, the worst food, the worst in quality, the worst in literally everything. If you want some drugged out falling asleep 19 year olds making your food be my guest, oh but it gets better, don’t even bother ordering online, THEY PUT YOUR FOOD ON A WHOLE DIFFERENT SIDE, even if you ordered for your stuff to be taken out to you, either wait an hour or 2 until YOU GO IN, or go in and there’s your food. Don’t even try and call out they gotta worker by the trash doing drugs, the workers will dead look at you tell you to shut up, and that your kids will see it one day. And even tell multiple other customers who were trying to say the same thing to shut up as well. Crazy…. One day.. your gunna have a worker encounter the WRONG person.

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★ 5

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★ 5

The stuffed green pepper soup was delicious! The place looks great since they remodeled.

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★ 4

Love the food - I had a great soup. They were having some kitchen issues, slow and inaccurate.

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★ 1

My guilty go to is a double Peanut Butter shake. I get at least 1 a week. If my sales have been good, I'll treat myself more. I'm familiar with what they are and how much peanut butter goes into it. After $13+ for 2 so my kid could have one, we got seemingly plain custard shakes. No peanut butter visible anywhere, should be smeared all over the cup from blending, especially after PB as both toppings. Half way through I got a slight peanut taste.

I'm supposed to receive coupons to replace them, but after giving my address to an employee, I'm not confident.

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★ 1

Went inside to order an ice cream cone and a concrete mixer. I waited for 25 minutes. This happened once before. Customer service always leaves much to be desired. Long wait times. Staff seems disorganized. Seems to cater to drive thru and ignores inside orders. Poor training and management.

Food is okay, but the poor service overshadows the experience.

I should have driven to Johnson Creek. The service at JC Culvers is far superior to that of Watertown Culvers.

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★ 5

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★ 4

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★ 5

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★ 2

Service here is very slow. I have waited up to half and hour for a meal, and had a 20 minute wait on two shakes. It should not take this long for a shake. Will not eat here again.

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★ 5

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★ 5

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★ 5

Fast service. Fair prices for the quality.

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★ 1

Drive thru took forever, food was essentially cold by the time we got our food, and then ended up forgetting a part of the order.

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★ 4

Service is always top notch but food is ok and overpriced for what it is. The custard is always excellent but sadly I can't enjoy it anymore, SF custard when?

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★ 1

Our last three experiences at this Culver's were awful, and we will NOT be returning.
The first time we went inside and ordered a meal to go. We waited ten minutes and then watched a teenage worker with bluish-green hair walk our meal around the entire restaurant looking for the number I was holding in plain view in my hand. She then gave it to another teenager who gave it to the wrong table. The people at the table returned it to the front counter. We asked if it was our meal, by chance. They said it was and sent it back to the grill. It came out a minute later. We told them we didn't want a meal that had been given to someone else. They claimed it wasn't the same meal, but it seemed strange that we waited almost ten minutes to get it, but now had a remade meal in a minute.
Because of the construction being done to update the restaurant, we drove away from our second experience with a sheet metal screw in our back tire. We had to get it fixed the next morning. Not the restaurant's fault, but it was frustrating.
Our most recent experience was through the drive-thru. We made an order for two fish fries and an order of cheese curds. After taking our money, we were asked to pull ahead to a parking spot to keep the drive-thru moving. A worker came out to check what we ordered. Five minutes later, a second worker came out to give us a small bag, which was probably the cheese curds. When we told him the error, he told the order back inside. A third worker finally came with our correct order. We had waited a total of almost twenty-five minutes for our order. Food was good, but not worth a wait that long. Next time we will travel the extra distance to the Johnson Creek location because this location is not well-operated.
Three strikes. They're out.

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★ 2

Ordered food through the drive food. Once we received the food the food was cold. I didn’t want to go in and have to wait another 1/2 hr to have them make it hot. Came home and put everything in the air fryer to make sure it was hot. This was a disappointment! Fries were gross, chicken tenders were cold, burger was cold. Next time I will just drive to the Culver’s in Wales.

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★ 1

There was 1 person on register with a line to the door. I've been waiting 20 minuets for 2 meals still waiting.

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★ 2

Longest wait I have ever had at a Culver’s. I asked for fries extra crispy and what I got was small broken fries like you would find day the bottom of a bag and not close to crispy. All three ketchup containers were empty as were the soda lids. Looked well staffed and not super busy. Was not a fan of this Culver’s at all. And please Culver’s…get some chicken that is better than a glorified Mc chicken

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★ 5

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★ 5

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★ 1

Newly remodeled, was hoping the turn around time would be a little quicker on the food. Wrong. Waited 25+ minutes for a few cheeseburger kids meals.

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★ 4

With all the construction going on, I think they should consider making a safer path for the employees taking garbage out. Employee had to dodge a couple cars.

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★ 5

Prices seemed to go up a bit.

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

Great team, super friendly atmosphere

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★ 5

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★ 1

We love Culver’s but this location is the absolute worst. Got dinner the night before we flew out for our honeymoon as a safe meal before a flight. Got home to see the onions almost looked fried and even the tomatoes on our double deluxe burgers which was weird considering they’re normally raw. Something was clearly wrong because we both got very sick and felt like crap the first couple days of our honeymoon including non stop bathroom breaks through the airport and plane! We now make the drive to a further Culver’s…

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★ 4

Great-fresh food. Yummy!!

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★ 4

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★ 5

Very impressed with their speed, kindness, and help in making complicated orders. They have often gotten them a bit wrong in the past but are really working on that and improving which is super appreciated and impressive.
And their staff are super kind people! Thank you for making my day!

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★ 5

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★ 5

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★ 5

I went through the drive-through for my favorite cranberry bacon Bleu salad. The staff was extremely helpful and friendly! My salad was awesome as usual!!

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★ 5

The person who waited on us was so kind. Which was very refreshing.

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★ 1

Last few times I've been here I've asked for no onions on my burger let it slide the first time and the second time and the third time but im at the point that I've lost all hope that this location can execute an order properly and have given up hope that I will ever eat here again. Check your food before you leave apparently there is no trust that it's correct.

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★ 5

Went through drive-thru, quickly received my food.

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★ 5

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★ 5

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★ 1

$29 for two cod dinners, a few fries, 2 cups of coleslaw, 2 small buns with no butter,2 paper napkins. Ridiculous price for a drive up! No drinks either.

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★ 5

Dec 2023 update. Hit the drive thru, asked if I had the extra tartar sauce, the young man checked the bag before handing it over, said "No", handed me the bags, ran back inside and brought me two more! Bravo! I assume he's a sup or team lead as he was buzzing around inside checking in and helping his team.

The teammates here are always friendly and helpful. They always seem to miss a few items in drive thru, but the manager has always made it right. Don't be like me, check your bag before pulling away :)

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★ 3

We LOVE Culver's. However, this location can be wildly inconsistent with food quality and amount of custard given in a 1 scoop order.
Super friendly staff, though!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

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★ 5

Had fish dinner. Delightful. Better than most Wisconsin famous fish fry restaurants.

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★ 5

This place is only great when management is here working.

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★ 5

Wonderful as always

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★ 5

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★ 5

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★ 2

Your weekend help is atrocious. These ppl are oblivious of the menu. Tables dirty and when they do get cleaned its not very good. 2 basket meals were cold while the kids meal was hot..clearly sitting in wait for kids meal to get done. Counter kids talk so fast it's one long sentence and monotoned. Have to say excuse me can you repeat that slower...
Stop making mixers in the cup you're serving it in. The cup gets all cracked and leaks all over too. No more weekend Watertown culvers for us.

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★ 2

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★ 4

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★ 4

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★ 4

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★ 3

Curds were too salty. Not the best Culver's meal I've ever had.

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★ 4

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★ 1

My pot roast sandwich was dried out and fries were cold.

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★ 4

Good fish sandwich. Great service 👏🏻

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★ 5

I like to change it up and order the pot roast sandwich. Amazing flavor.

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★ 4

Ok, something is in the air at Culver's. This is the second time in a month I ordered a salad and the other meal was brought to the table with the salad dressing and no salad? Who gets the tray ready? Obviously not the people delivering the tray to the table. Why are they not checking the order against what's on the tray? So obvious 🙄 Do Better!

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★ 4

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★ 1

Once again my order not complete. Missing topping on ice cream. I pay $7 for 2 scoops of vanilla!!!! NEVER AGAIN!!!!!!

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★ 5

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★ 5

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★ 2

Waited 20 min in drive through for 2 malts and an order of onion rings. Finally went inside..no customers waiting in lobby and 5 employees visible ...no one came to counter to talk to me. Saw an employee walk out to my car. Cold onion rings and one malt. They apologized and said they were really busy and the entire staff had been sent home 2 hours earlier. 5 minutes later they brought another malt wrong size wrong flavor

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★ 4

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★ 3

Very inconsistent drive through service. On occasions I have to wait longer than other Culver’s for my order. Last night was the worst. Didn’t wait too long to order. Only ordered a pint of custard and had to wait 10 minutes after paying for a staff member to come out to the car and ask what flavor we ordered. Then the custard was melted, like it had been sitting in the restaurant for the entire 10 minutes. BTW there we others waiting just as long for concrete mixers and the car that ordered food and mixers got their order before me. Will not be going back.

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★ 1

For dairy free people it's not the most welcoming

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★ 5

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★ 3

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★ 1

15 mins to place an order, drive through worker wouldn’t take my payment to busy on the phone for well over 10 mins, and all employees full of attitude. Every time I come here this place get worse and worse…you lost another customer.

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★ 5

Went through the drive thru to order two concrete mixers. Very friendly help. Always have delicious custard. Quick service. Open late until 11pm during summer which is nice.

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★ 1

Took an hour to get a concrete mixer and a malt in the drive thru and we had to go inside to get it since no one ever came out. When we got it, it was all melted. Honestly I’d rather see this location shut down and replaced with a different food chain restaurant they’re always so slow and the employees are extremely slow and incompetent.

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★ 1

Shouldn't a rootbeer float contain rootbeer and custard? Apparently not at this place!!

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★ 5

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★ 3

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★ 5

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★ 1

Very poor service. For paying $20 permeal, waited half hour at drive through after order, got the order wrong, missing order, melted ice cream and God forbid getting more than one ketchup!

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