★ 1

Very disappointing when my buddy and I went in and spent $40 and we both got attitude per the guy taking our order and then everyone else mean mugged us the whole time..

Source: Google

★ 1

ABSOLUTELY DISAPPOINTED WASTE OF MONEY!!!

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★ 5

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★ 5

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★ 5

Only thing i am not crazy about at Five Guys is the cost. 2 burgers, 1 large fry, 1 soda, and 1 water=$35. And that's before the tip. It's a burger joint, not a steak house. Guess I should be glad it's not a steak house. Haven't eaten a steak out in 3 years now cuz I can't afford to

Source: Google

★ 5

Service was 2nd to none food was delicious. Cashier was so friendly I just got there and already wanted to come back 5 stars all day well done!!!!

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★ 3

The big lady with glasses always has an attitude problem. She never let's customers speak or rushes them when speaking and cuts them off. She needs training. Other employees are okay and nice. Looks like I'm not the only person complaining about her.

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★ 1

$20 for a hamburger, fries 🍟 and a small drink. The hamburger was dry because they aren't allowed to use butter only mayonnaise. They must think we all used to live in France. Save your money and go to Wayne's for a much better tasting hamburger.

Source: Google

★ 5

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★ 5

Manager Brian is very personable and helped me with a problem in the app. I think they are a grate asset to our town

Source: Google

★ 1

Always got a problem with some lady manager with glasses she always got attitude I’m tired

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★ 4

Good burgers and hot dogs

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★ 4

The only 2 problems I have with this place when I go is that most of the time the tables and the floor are dirty, and the fries are almost always either over salted, even when asking for light salt. Otherwise they are good with being able to accommodate my gluten allergy by lettuce wrapping the burgers. The manager Amanda is awesome! 🤩

Source: Google

★ 1

DO NOT GO TO FIVE GUYS IN GENERAL. want to make it clear, they stole my money, and have done nothing to make it right.

The person working there - African American women, she was amazing did everything she could to help me. But the manager she called on the phone was not helpful at all.
I placed an order on the app, and it went to some other state hundreds of miles away. Why would I put an order in, at a store i've never been. So I got to the store and had to rebuy and order all of my food.

Source: Google

★ 5

Source: Google

★ 5

Good fries

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★ 5

Nice staff, nice fries

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★ 1

Ive gone to this location a couple times now. I was happy five guys was coming to my area as a five guys obsessed person. Everytime I come here they are giving out cold fries that sit there. I watched this time (Sat Feb 8 at 1:30pm) and as soon as I ordered he put my fries in the cup. There they sat. He also had a tray set aside for any extra fries. Both sat for over 5 min while the burgers were made. My fries in the cup were barely warm and the fries in the bag from the tray were cold. I'm not sure why they do this. Every other 5 guys the fries are fresh and finished cooking at the same time your burgers are done. I watched and the gentleman at the fry station was doing this for everyone. The food is expensive. But worth every penny when it's done correctly. $6 for cold fries sucks. Hopefully they can work out their kinks or they will end up losing business

Source: Google

★ 2

I'm a huge 5 Guys fan. I've been to many different locations in all different states. 2 out of the 3 times I've eaten here the fries were cold. I also had very few fries in my cup. I've never had that at a 5 guys before. They need to do better and work on training and procedures. The price is worth it but only when fresh and hot.

Source: Google

★ 1

Very disappointed with this location every single time I’ve been in. Most recently takes the cake though and I’ve had enough at this point to write this review. It’s going to take a long time for me to return and decide to spend money at this location. I no longer have trust in the employees and taking the correct safety precautions when prepping food.

To preface: I have never had an issue dining at five guys across the United States until I entered this establishment. It’s been a let down every single time I’ve come in to get food and my order is very easy. Not to mention they seriously slack on the extra fries! I’ve never seen a location use a separate bin for the extra fry portion versus just doing an extra scoop with their regular scooper. Peculiar.

So not only are they peculiar, and prepare food in a dangerous way, they are also incredibly rude to paying customers / consumers. I tried to give the benefit of the doubt. However, after trying this location about six times within the last four months I’d think it’s safe to say I have had enough encounters to know this isn’t the norm - especially not for this chain.

Please do better.

Source: Google

★ 5

Ashanti was amazing! Friendly,helpful, and made my burger like it was my first! Handsome down the best customer service I've had in a really long time!

Source: Google

★ 4

Good food. Quick service.

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★ 5

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★ 1

Boring burger. Great fries. $21 should get you more than dissatisfied. Didn’t even get heartburn. French fry store that sells lousy burgers. Shame.

Source: Google

★ 1

Horrible customer service!!!

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★ 5

So happy to see a Five Guys in the area. I went here during the week and thought the customer service was really excellent. The place was also super clean including the bathrooms. The food was delicious and exactly what I expect from the other Five Guys I've been to.

Source: Google

★ 5

I work for a delivery service that rhymes with “More Smash”. Since the day their store opened, all Five Guys (as well as all the female employees) were up to speed and humming along smoothly. The orders are always ready accurately and quickly. The atmosphere is obviously fun loving. To be expedient, I always turn down their offer of fanning me with palm fronds and dropping grapes into my gaping maw, but I always appreciate the hospitality!

Source: Google

★ 1

Good food but every time we go unbelievably slow. Online order and not ready when we get there. Only ones in there and about 20min to make order. CRAZY SLOW ALWAYS

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★ 5

So happy to have one in grafton, favorite burger place. Food is always amazing and staff was nice and hooked up with tons of fries. Came out super fast

Source: Google

★ 5

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★ 1

Overpriced with horrible customer service I don’t why people are eating there

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★ 4

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★ 5

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★ 5

Customer service was nice, food was good, did have to ask to clean tables but they nicely did and while eating asked how everything is going.

Source: Google

★ 5

Great food and really good service. It is expensive but you do get what you pay for. No pictures ate too damn fast.

Source: Google

★ 5

This location recently opened and this was my first time here. I was immediately greeted by several staff members. The gentleman who took my order was professional.

I received my order quickly, it was fresh and hot. I had a double bacon cheeseburger, which didn't disappoint. The fries were also great and there were more than enough.

I recommend this location.

Source: Google

★ 3

Service was extremely slow. Took 20 min to get two burgers. Burgers were cold.

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★ 5

Ordered 10 burger and 4 orders of large fries for the guys at work. Everything was done in 6 min and they were extremely happy to make our order. Everyone at the shop was happy and it made our day!

Source: Google

★ 5

I placed an online order which was super easy. Food was hot and ready upon my arrival in the store. The staff members were super friendly, efficient, and welcoming. Food was great too!

Source: Google

★ 5

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★ 5

Google maps says the location is by Aldi, this is not true, it is by meijer by the little retail strip out front next to T-Mobile and Chipotle. The food was REALLY good, but the store just opened so the environment is a little bit chaotic. That’s expected with a new location though. I definitely would recommend picking up food or dining In though regardless. I was genuinely really surprised with how well cleanliness was handled given that we went around a busy time around dinner. The manager there is a really stand up guy though, really professional, and doing his best to make the experience as a customer worth going back. Didn’t catch the guys name but he was a good dude and actually made us feel so welcomed. My girlfriend had never been there before and he handled her order so well I didn’t even have to try to help lol. Worth the visit and stay 9.5/10 it’ll get to 10 soon

Source: Google

★ 5

Google has the location wrong right now! It's actually right next to chipotle in front of the grafton Meijer. Food is great and the workers are awesome:)

Source: Google

★ 5

Talk about getting a super welcoming environment! Positive energy and great food!

Source: Google

★ 5

Fantastic burger and fries! Space was clean, staff were super friendly.

Source: Google