★ 1

I ordered the 3 classic combo meals. I walked in a guy is standing here ready to take our order I think his name was Brandon he had great customer service. But when we sat down to wait for our order we get our food and our Burgers we're all wrong there weren't many cooks but the two cooks that were there present go to Hispanic male and female older male female it seems like they don't understand English that well. 1st Little Classic Combo, I ordered a Double Cheese Bacon burger with tomato Lettuce Onions, Fried onions, mayo mustard, & ketchup. 2nd Little Classic was a regular 1 patty cheese burger with All The Way Toppings. Now this order was Correct. 3rd Little Classic Combo was cheeseburger with Only Ketchup.
When I got the first little classic combo meal it did not have my fried onions on there or my onions. Now for the 3rd cheeseburger only that one came with everything on it. All of the meat seemed very well cooked but the bonds seem like they had just come out the refrigerator and was kind of hard and cold a little bit. I was really dissatisfied with this order with it being the second time at Five Guys in my entire life I decided to take my children to eat there for the first time. It's our order being $50 I expected differently I expected our meals to be 100% but it was not. The manager I guess Brandon walk so fast that you can't hardly catch him to tell him about the problem the issue here. I myself have went along with my two daughters on Monday on the East Towne Mall area of Madison and oh my gosh me eating there for the first time was a one everybody I took I just kept saying this is so good I can't believe this is so good that's what me and my daughters kept replying to each other. Now I'll have to tell her that I went to the other five guys over in Middleton which I was totally dissatisfied and I will not be going there again. My child did take his cheeseburger with ketchup which was only supposed to be cheese and ketchup took it back to the lady cook to tell her that it should be only cheese and ketchup and she did remake it with no problem. I had told her that two of our orders were wrong we would have had to wait in a long time again for our food to be remade so I just went on and ate. The fries were really great I love the fries I just wish I had what I ordered and paid for the fries were salty and good the atmosphere was great some of the tables could have been clean. What other thing I forgot to add is that Brandon their cashier he didn't ask what our preference would be if we wanted regular or cajun fries I didn't notice that until we've gotten our food already. Because I know at the other East Town area Five Guys the cashier did ask if we wanted a choice of cajun fries or regular fries, we didn't have a choice here at the Middleton one.

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★ 5

It’s fast it has the old-fashioned great burgers, great fries and even free peanuts. The shakes and monster delicious and the service is good and it’s easy access to the beltline.

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★ 5

Always seems to amaze me with how fresh the food comes out. I can go to any Five Guys location and have an amazing experience!

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★ 5

Great burger very tasty, expensive but worth it once in awhile.

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★ 4

I mean, it’s 5 guys! You know what to expect. Always a good burger 🍔 and tons of fries!! 🍟

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★ 5

So goooooood

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★ 5

Food here is absolutely delicious; it's freshly cooked and served hot. Serving sizes are larger than average, so it's worth the added expense over other burger places. Hands down the best burger and fries in the area. I also had a shake which was phenomenal.

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★ 3

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★ 1

Slowest service I’ve ever experienced.

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★ 2

I tried Five Guys years ago and couldn’t remember why I never went back. I tried it again today and the food was not good. The fries were freshly made but they were soft. The burger was gross, too salty and the bread they use tastes like the cheap hamburger buns you get from the grocery store. The buns should at least be warmed up toasted or something. The servers were polite, but I will never ever eat there again.

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★ 2

I haven’t been to a 5 Guys in years, so this is partly a review of this location and partly a review of the chain. I ordered regular burger, small fries, and small drink for $21. How is that even possible?? How much is Shaq getting from his franchisees, or did he wisely sell them already? How can any normal person afford to eat this average-at-best fast food? At this location they don’t even wipe the tables clean. When I got there, maybe half the tables were full and all but the smallest little table were filthy, so I sat at the one clean table. When I left the place was almost empty and yet the tables had not been wiped and all were covered in food waste. I will never eat at 5 Guys again, instead using that same money for a proper meal, or if in a hurry, cheaper fast food.

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★ 4

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★ 3

$11 for a soggy slippery burger is crazy. At least the patties were moist. The searing is all barstools, how do you have diner style with metal tall barstools for tables

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★ 5

Great service
Awesome burgers
Cajun fries are great

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★ 5

I enjoy a good burger and this place delivers on that. Though I order the Jr burger because the regular burger is two patties. They also give you a generous portion of fries (fill the container and then pour more in the bag). Just a good burger. Our son loves the shakes as well.

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★ 5

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★ 4

Friday night at 5:15. Staff was friendly. Burgers were great! Fries were soggy, tasteless, and expensive. Options on soft drink machine were plentiful.

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★ 5

Burgers were fire, staff was friendly...Fries suck but that's just the way whole potato fries are. Edit: Okay so I just went back with my son and got a couple more burgers and gave the fries another chance and I will say that I was seriously surprised. Completely different experience with the fries this time. Burgers still 10/10 fantastic and the fries this time were not soggy at all, perfectly salted and had a nice crunch. May depend on the time of day you go
or the staff who's working. Fries were about all you could ask for from a potato. This place is straight GOLD. 🔥🔥 Will return every time I'm in Middleton.

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★ 5

My daughter and I came to this location and the gentlemen here were so kind and considerate. We came when they opened and they warned us before they turned on the music. They provided excellent customer service and the food was quick and delicious. My kids love the high top tables too; they call this the place with the fun tables.

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★ 5

맛있고 친절해요

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★ 3

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★ 3

This location frustrates me because all the tables (except 1 handicapped table) are bar height. This makes taking our 2 young kids very difficult to dine in. There are high chairs available, but they are the low regular size, therefore the kids sit far below the table. We regularly want to get 5 Guys when we discuss eating out, but then remember the difficulty of dining in at this location, and choose Culver’s instead.
Food is great. Service and quality is consistent with every other 5 guys location I’ve been too.

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★ 5

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★ 5

If you want a great burger this is the place to be

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★ 5

햄버거는 파이브가이즈다. 베이컨 치즈버거 올더웨이.

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★ 5

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★ 5

The service is great and you just can’t go wrong with five guys

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★ 1

Will never give you the amount of fries you paid for. Only enough fries to barely fill a large cup and none extra. What you pay for is a large cup full of fries plus an extra scoop in the bag but what you get is barely considered medium.

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★ 1

If you're used to large fries from other five guys location, beware it's not the same here. Portion sizes for their fries are way lower and it's a pretty consistent problem I have at this location.

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★ 4

I only saw 4 guys

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★ 4

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★ 3

Usually have no troubles
Five guys is good comfort food and really filling after a long day
My partner just found a very long hair in his hot dog :/
Atypical for this location especially

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★ 5

Got food to go for dinner and it was a great experience all around.

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★ 1

My food was over $60 but they wouldn’t take cash. Keep that in mind. Don’t bring cash or coins here. *Manager refused bill payments *

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★ 5

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★ 1

They open at 11:00 AM, and I arrived at 11:05. The door was locked, and there were employees working inside. They just looked at me and didn't open the door. They really don't deserve to make any money, lol.

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★ 5

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★ 5

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★ 5

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★ 3

Well burger are a little expensive to me personally. $11.39+ tax, but they are double. Food was great! What I didn’t like was that all the tables were dirty and so was the bathroom! I honestly don’t feel like a paying customer should have to clean their own table. If the food wasn’t that good I would’ve gave it 2 stars. If it was clean I would’ve done 4-5 stars.

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★ 2

Black dust in the water on two seperate occassions, even after bringing it up with an employee the first time.
Also typically less good than other locations.

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★ 4

Great burger, nice team! Ketchup dispenser to be filled up!

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★ 5

The staff is always friendly and the burgers are topnotch!

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★ 3

I asked for well-done fries and received mushy potatoes

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★ 5

Fast delivery! ! Great Food ! !

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★ 3

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★ 3

I just ordered from here the burger was great but the Fries were so salty I couldn’t eat them! Overly salted

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★ 1

The food is so flavorless you'd think you got Covid

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★ 5

Amazing food. Quant clean place.

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★ 2

The food lacks seasoning. The burger needed more seasoning. I got two patties that taste like nothing

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★ 5

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★ 5

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★ 5

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★ 5

My favorite thing is that I can get my burgers "protein style" now! I also enjoy the peanuts from here as well.

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★ 5

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★ 5

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★ 4

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★ 3

Good burgers and great fries, but just not worth the price.

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★ 2

We all accept 5 Guys is expensive. But this site is the only 5 Guys franchise that's stingy with their fries. Not cool guys.

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★ 2

The food is decent, but the prices are outrageous. $21.60 for a regular cheeseburger, medium fries, medium drink. Basically twice the price of a McD's, Culver's, etc. Just not worth what they're asking.

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★ 5

Yum

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★ 5

Really love the bacon 🥓 burger 🍔 and the fries 🍟... The taste is amazing

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★ 4

Dashed a triple cheese burger, A hot dog and Cajun fries. They got to Fitchburg in good Time.

The fries were absolutely perfect - a Lil soggy from the trip over but we're delicious and spicy! The hotdog was spot on with my custom add ones. The double cheese burger had the extras but they missed the extra 3rd patty that I added to my order. Door dash made it right. Just disappointing as Fice Guys is normally on the ball!

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★ 4

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★ 5

This place is a little on the pricey side, but it's totally worth it.

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★ 5

Went in here on, I believe it was, the night before Thanksgiving because I didn't feel like cooking and happened to be in the area. I never had Five Guys before, so I needed help understanding the burger sizes, etc. Brady was so helpful. He is such a nice and polite young man!

Our burgers were good, but my bun got soggy by the time I got home. Next time I'll eat in. Fries were awesome!

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★ 5

We had been traveling all day and showed up 15 minutes before close. They were very friendly and accommodating.

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★ 2

Estimated time for pick up was doubled. Hamburgers were soggy. Fries were good.

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★ 4

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★ 4

Five guys has the best French fries. This is based upon my son’s opinion. He defy a connoisseur of fast food french fries.
They have excellent shakes. I would recommend the strawberry shake with whipped cream.

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★ 1

What the fries?!?!?! For $7.59, this is considered a large fry. A large cup that isn't even filled to the top. Yes, there are fries in the bag but not 8 dollars worth. That's twice we've had a poor fry experience. We thought the regular fry was bad last time and decided on a large this time. What a waste of money. Their prices are already high and this is just absurd. What a joke!!!!

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★ 4

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★ 1

0 kajun.
Today is the second time I have attempted to get kajun fries in the past 2 days. The whole experience when ordering made me lose my appetite and order because my kids wanted their oreo shake. Anyway, when I tried to order the kajun fries, I was told there were none. I asked when they would have them, and the employee was unsure. Another customer comes in... a woman.... a white woman and asks about her pickup order. She was told sorry, but we don't have any kajun fries.
We are really sorry. Is there anything else we can do for you or any way we can compensate you? She says no and waits for the rest of her food.
One of the employees asks another what's up with the kajun fries, at which time the manager overhears the 2 employees and asks what the question was. Anyway, the manager explains to the employee when they don't have something, they offer the customer something to compensate.
I'm standing here over hearing all this and realizing I wasn't offered any compensation and had to pry out of the manager WHEN I could possibly come back for the kajun fries. So I walk up and say, "Excuse me, did I just hear you tell your employee when you don't have something you're supposed to compensate the customer. He said yeah I said, that's funny."" I had that same exact issue and wasn't offered anything 2 days in a row." The manager gonna say would you like to be compensated. No, that's not the point. The point is I literally had the same issue 3 minutes earlier and was basically brushed off to a shipping issue. That it would be on the Monday shipment and offered nothing, but when the lady comes 8n asking for the same, they were bending over backward. THEN, the regular fries I did earlier, a large and small where NOT THE NORMAL FIVE GUYS SERVINGS. Anyone that has worked or ate there knows they give you many fries so many that they would almost be falling out the bag thus place act like they where on they last sack and had to divide it evenly amongst the village.

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★ 3

Good food but pricey and music was little louder than I like but friendly staff. I believe for the money Freddy's is better burgers

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★ 5

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★ 5

Great food good people great service. Can't wait to go back

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★ 5

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★ 5

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★ 5

It's Five Guys ¯\_(ツ)_/¯

What's there to say?

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★ 5

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★ 4

Good food, but value is lacking. Tiny burger that doesn't cover the bun, small fry and large drink is $18.50 out the door. It's tasty, but not that tasty. We used to eat 5 guys 3-4 times a month, now it's about every other month.

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★ 5

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★ 1

Over priced over hyped. Not worth it

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★ 4

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★ 3

Good food but it costs way too much for what you order? Two burgers and two sodas shouldn’t cost 27 bucks imo

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★ 5

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★ 5

Food was very tasty and quick. That said a bacon cheeseburger fries and drink was $23.....

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★ 5

First time I've eaten at this place. Very impressed. The burger was top-notch. The fries were delicious.

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★ 5

파이브가이즈는 꼭 그자리에서 먹어야된다. 직원분들 친절하시고 맛있어서 자주간다.할라피뇨도 넣으면 깔끔한 맛이..햄버거가 매일 먹고 싶을줄이야. 밀크쉐이크도 너무 맛있다 적당히 달고. 오레오 쿠키맛 !!!

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★ 5

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★ 5

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★ 4

Great burger

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★ 4

Good food! But half the drinks were out && the Minute Maid fruit punch went empty as I was using it.

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★ 5

Always enjoy my meals from the Middleton 5 Guys! Always a friendly and courteous staff at this location

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★ 5

Food was good, the service is generally good but slow. This trip 2pm on a Sunday both ice machines were empty, 1/3 of drink options were empty, ketchup was empty and tables were not cleaned. But, over half the staff disappeared after the 5-6 of us in the store were waited on- go figure.
Only the good staff remained, cash register and young man cutting up cardboard. Maybe the name should be 2 Guys as they are doing most of the work anyway, just a thought. We will be back.
Thank You

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★ 5

Great people and FANTASTIC FOOD

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★ 2

Usually my experience has been good whenever I have ordered online, but today I picked up myself and I regret it…. Looks so messy and greasy…. Even the fries are super greasy…. Just can’t eat it

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★ 4

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★ 5

Great employees and great customer service! Honestly made my day, I appreciate their kindness and rapport.

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★ 5

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★ 2

Pros:
-Great food! Usually hot and pretty fast service.

Cons:
-Counter Service Tipping, asking for tips despite paying below a living wage. Why should I have to tip to give your workers a proper living wage in their area? $16/hour is not a lot of money in 2023.
-Expensive, no longer worth the price.

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★ 5

Love Five Guys!!! Great food, best fries, yummy shakes. Nice folks. High-priced, but well worth it once in a while!!

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★ 5

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★ 1

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★ 5

Good service. Food served as ordered. Location clean and well lit.

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★ 5

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★ 4

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★ 5

I had never eaten here before and, now that I have, I'VE BEEN MISSING OUT!

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★ 1

I was racially profiled by the company manager over wanting my fries crispy! The worse experience I ever had if you are African American be prepared to be treated and embarrassed if you want your order made a certain way!

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★ 5

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★ 5

Outstanding service and kindness witnessed from the staff.

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★ 1

So dirty! Look

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★ 3

As usual, the fries were great, and plentiful, and the burger was tasty and filling. I was a bit taken aback by the price but didn't begrudge myself this birthday treat.

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★ 4

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★ 2

Not the best 5 Guys visit I have had and yes probably the worst. Service was good. Inside was clean. Meal was hot. Fries looked to be an hour old and tasted like cardboard that was dropped into a salt bin. The burger was all sorts of a mess when I unfolded it from the aluminum foil. I ended up eating it with a fork because I couldn’t hold it. Should have read the reviews before I went here.

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★ 4

My goodness have they jacked up their prices. Lunch for 1 adult and 3 kids was $70, no joke. It's delicious but untenable.

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★ 5

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★ 1

Only go here if your time has no value to you. A complete lack of any sense of urgency from the staff. Waited 10 minutes past my pickup time. I was so disgusted I left without my food and went to Subway where I had a sandwich in less than 5 minutes without pre-ordering. I'm sure glad that I added 25% tip to the pre-order.

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★ 4

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★ 4

Get food from here alot, pickup and delivery. Really great place!

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★ 5

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★ 3

Very expensive....$8.00 a single hot dog without drink or fries!

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★ 1

Slowest service of any five guys I have ever experienced. Yesterday I left when 4 employees would not take my order after waiting a few minutes with no other customers in the store. Today, thought I would give it another chance. Waited 2 minutes to give an order with no line, then a simple single hot dog took over 14 min. (Still counting). An order made 3 before mine just got their food, so they were here much longer. 4 employees for 8 waiting customers, not much business. Maybe the meat was frozen? Final time= 20 min for a single hot dog, no lines, no crowd at 7 PM. Guess what. It was like barely warm!!! Not typically hot and fresh.

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★ 5

THIS IS MY FAVORITE 5GUYS EVER. Seriously. i don’t make these reviews often. I’m from Cleveland, and i always come here when i’m visiting a project site across the road. this team is FANTASTIC and so nice. seriously the best. i’m so bummed that when this project is over i won’t be able to visit.

tbh i love this 5guys so much i would make a destination trip to middleton JUST to come here.

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★ 2

Not worth the hype, just average burgers at an over priced rate

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★ 5

버거가 참 맛있는 것 같다. 아내는 여기 밀크쉐이크를 제일 좋아한다!!! 밀크쉐이크만 먹으러 오기도 한다. 바닐라 딸기 다 맛있다. 고소한 맛이 난다. 버섯 들어간 버거가 개인적으로 맛있고 기다리면서 땅콩도 먹거나 가져갈 수 있다. 땅콩 기름을 포장지에 묻혀주는게 특징 ㅎㅎ

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★ 4

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★ 4

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★ 2

Onions not grilled, messed up shakes. Burgers were small and one large fry does not feed 2 people.

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★ 5

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★ 5

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★ 5

Best burgers around!

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★ 5

The Burgers are very good. The French fries were good and plenty

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★ 4

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★ 4

Best burger and fries around.

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★ 4

This location might need help. Seemed like they were out of a lot (soda syrup, tomatoes for burgers, ketchup) and minimally staffed. Food tasted good as always, just struggling to keep up.

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★ 5

Excelente

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★ 3

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★ 5

Delicious food, great service.

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★ 5

Food still good getting pricy $18 each. Black Sabbath on the PA keeps it 5*

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★ 5

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★ 1

This is the second and last time I will go to Five Guys. I've been to Five Guys in Indiana, and now in Wisconsin, and both experiences were the same. The grossly overpriced burger patties are smashed paper-thin and burnt. The bacon was burnt to a crisp. I actually choked on a piece of burnt bacon. Spend half the money and go to ANY fast food joint and get a burger that is twice as good. If you want to spend over $10 for a burger, go to Bru Burger and get a burger that is twice as big and 10 times better.

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★ 4

peanuts

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★ 3

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★ 5

This is the cleanest five guys I’ve ever been to. I’d even say one of the cleanest fast food places I’ve been to. It’s not too busy (unlike most five guys) but this place is very very clean. Food was delicious like always too.

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★ 5

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★ 5

Delicious burgers!

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★ 5

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★ 5

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★ 5

Amazing. Can't wait for the one in LaCrosse to open

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★ 5

The crew working here is amazing people so nice so helpful
And best burgers in town no other place has people this nice or food this good highly recommend

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★ 5

All about them fries. Burgers are great, but its the fries that keep me coming back for more. This is my favorite fast food burger joint. When I need a greasy meal to satisfy that hankering for a burger, this is my go to stop.

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★ 1

Expensive. For okay food

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★ 4

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★ 4

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★ 5

YES. YESSSSSSSS. BUT WHY DOES YOUR FOOD HAVE TO CLOG MY HEART TUUUUBES

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★ 4

Friendly and funny staff, restaurant is clean.

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★ 5

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★ 3

Tables and counters were sticky, fries burnt and the 2 employees that were working were exhausted. Not the usual experience, took our food to go

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★ 5

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★ 5

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★ 4

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★ 5

Went here for the first time today. Food was great. Service was better. The associate named Jay made our experience great!

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★ 3

Good food but didn't realize how expensive they were for burger/fast food place. $18 for cheeseburger, fries and drink. Not even the environment or service quality for costing so much.

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★ 4

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★ 3

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★ 4

Five Guys is fast food. It's made to order, well executed fast food. Still fast food though. Not that that's a bad thing. Very good burgers, very very good fries (and super generous - our small order of fries was bigger than any large order I've had elsewhere).
My son ordered a peanut butter chocolate shake that was excellent.
If you're looking for fast food, it's right by the McDonald's, and way better.

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★ 5

Alway great service

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★ 5

My burr is always perfect

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★ 5

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★ 5

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★ 3

Took my son there last night for dinner. $28 for one cheese burger, one regular fry, and one shake. The food was good but way too pricey for us. I might need five jobs to eat there.

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★ 3

Food is good but they are slow and unorganized

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★ 4

Really loud...employee could not hear us order and missed some of our food.

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★ 4

Best fries? Maybe. Pricey for a fast food burger joint.

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★ 5

Great costumer service! In an understaffed world that can be hard to find. The staff was super kind and friendly. Location is very clean. Food was excellent!

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★ 5

Great and Greasy.

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★ 5

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★ 1

One BIG disappointment the reason we go to Five Guys
MILKSHAKES but machine broken.
SECOND BIG disappointment Had to download an app to get your pop staff could not override the app I didn't want to download.
I was not the person with no app for getting soda
Very disingenuous staff but staff had great personal conversations while working

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★ 3

Wow, the prices have gone up!

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★ 5

I love this location! Food is delicious and staff was very friendly. Went for lunch on a week day and it wasn’t too busy, food was served quickly.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 3

Only saw 4guys working there.

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★ 5

Good food and fast service

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★ 5

I can't speak for other locations since this is the one I always go to but the customer service is great, the food is always quick but delicious, I eat hear pretty regularly and have never had any issue with order accuracy or quality.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean, fairly fast, decent example of the franchise.

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★ 4

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★ 5

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★ 3

Overrated. Too noisy.

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★ 5

Great burger, staff was super nice. Even gave us a free milkshake after we moved our tables back. We will be back! Highly recommend.

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★ 5

Friendly staff, excellent burgers, fries & shakes! You can count on our office ordering again.

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★ 5

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