★ 2

8 cars in line ahead of me, was our order right, yes
We literally live 3 minutes down the road, tell me why we got luke warm burgers and cold stale fries? I dont understand. Maybe the manager should make their employees eat cold stale fries and luke warm burgers...see how they like eating it. Get better!

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★ 1

I waited while the manager dealt with family problems in front of me in the lobby

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★ 1

23 minutes in drive thru only 5 cars ahead of me me. This is ridiculous!

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★ 1

In the drive thru, waited about 20 minutes just to even pay and get my single item a large REGULAR Coke, take a drink while I drive away and it’s a diet. This has happens to me all the time! I try to remember to drink it before I drive off, but I don’t always remember. the service at this McDonald’s sucks! there’s always a huge line in the drive-through and you wait! so now I will have been in this drive-through line a total of 30 minutes because they can’t get one item correct! when you call, nobody answers the phone either

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★ 1

Terrible customer service the cashier had earphones listening to music
the place full of flies the food extremely salty and greasy tables and floor was dirty I ask like 5 times for Bbq sauce the lady couldn’t hear me because her music was more important then attending the customer (ME) I had to go ask for them to come clean the tables and when I did the two girls there just give me there back and send a guy extremely rude this place needs a whole new employees with better service
For sure Not Coming here ever again Worst McDonald i ever been in

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★ 1

Sitting in the hospital right now with a wife that has severe food poisoning from this place. Do what you will with that info.

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★ 1

By far the worst McDonald's to use they can charge you the correct thing but will bring you the wrong order twice

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★ 4

Food is fine (it's McDonalds) but check your order before leaving the drive thru

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★ 1

They are so slow !!!! The order is always wrong after such a long wait ..I waited a half hour in line only to be pulled forward

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★ 2

They took my order and we canceled the order and they took the rewards from me anyhow..

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★ 3

Their service is getting so bad.

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★ 1

The people that was working there today, had people waiting for 30 minutes for their food including me I think someone have to fix this problem or you might be losing customers, there was person ask for their money back, another one was waiting for their food before we got and we had to wait almost 30 minutes too, this not ok

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★ 4

I’m looking to invest. I was one of three customers that drove off without being served but yet you’re still in business. That business model is guaranteed to win even if you don’t take customers money! I can’t tell if it’s too good to be true, or you have David Copperfeild on the payroll magically making money instead of breakfast sandwiches.

3 stars because I’ve had good experiences with this McDonald’s before. It’s not all bad, everybody has a day once in a while. A matter a fact there’s a lady that cleans the dinning she has gone above my expectations and is really nice. I appreciate her attention to detail making sure customers have a clean, enjoyable place to eat. She pushed this up to 4 stars.

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★ 1

Crappy place. I sit in the drive thru watching people go thru dt #1, one after the other. I sat there and watched 4 people go thru before me. All I wanted was a coke. This isn't the first time either!! Left without even ordering. This place is a disgrace! They need to fire every single one of them and start over!

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★ 1

Just save yourself a trip and dont go to this location. Floor is always slippery like a slip n' slide, food is always cold or missing and there's not a single good manager. Staff always has attitude and acts like they hate their job more than anything. Receipt paper is never filled for self service kiosks, ice dispencer has mold on it. Had the same guy at drive through 2 times, first time was rude when we corrected him on the order name, it clearly said "Kyle" not Kylie. When we went through the second time he was rude again and then ripped the survey QR code off of the bottom of the receipt so we couldn't give him a bad review.

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★ 5

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★ 2

employees rude and sound like they obviously hate their job, paid the price for 2 large fries and got the amount of a small fry in each. sandwiches are made poorly, and they always forget something

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★ 1

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★ 4

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★ 2

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★ 5

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★ 1

The blonde/pink hair lady needs to check her attitude.

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★ 3

Almost never go here. I only eat two things on their menu. Placed a breakfast order and they canceled it right before I got there at 10:30.

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★ 5

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★ 1

They are not open 24hrs like google say. Massive disappointment.
Do better!

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★ 4

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★ 1

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★ 5

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★ 2

The girl at the drive thru was very rude. She obviously did not want to be at work
When we mentioned it to the other dt person they were full aware of her attitude. Sauce was missing and cold fries. I expected a little more for my $25.

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★ 5

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★ 1

terrible service my lettuce was brown and food was cold never going here again

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★ 5

This is one of the most consistent, clean, friendly stores in the area. When ordering on the app. My order is always correct, made fresh, and brought out in a timely manner. The morning gals are always cheerful and dressed appropriately. This speaks volumes as I will drive by most McDonald's anymore.

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★ 2

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★ 5

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★ 1

This is quite possibly the worst Mcdonald's in America. Terrible, awful, wretched, on a consistent basis. This location needs to die.

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★ 4

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★ 3

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★ 5

Always a great place for a hot.cup.of coffee or a promotional item.

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★ 1

Took forever waiting in drive thru, finally went inside just to get a coffee and when it was finally given out, it was cold. Took 20-25 minutes total to get a cold cup of coffee that was left on the counter. No one seemed to know what they were doing.

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★ 5

Thank you for still taking orders personally at the counter! So many McDonald's are forcing customers to use a computer and I will not go back to them! But you believe in customer service! Thank you! Great play area my grandchildren had a great time besides getting their
tummies full! Highly recommend!! Fast friendly service!!!

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★ 3

The wait time

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★ 4

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★ 1

Today between picking up kids from school , I stopped to get boys a treat. I got my receipt it said three pm , and at 3:21 we got a double cheeseburger we ordered. After calling the manager who was not exactly apologetic, I am going to call district manager. Tons of workers in the kitchen

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★ 5

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★ 1

One of the slowest McDonald's I have been to. Employees to busy flirting with each other

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★ 4

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★ 5

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★ 5

Got what I wanted it was good

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★ 1

It wasn't open at 5:40 am on 3/19/25

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★ 5

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★ 2

We ordered breakfast the morning of 3/8. Drove up to the first window and greeted with ‘oh you’re the complicated order?’ Uh, what? Then we get home and there’s missing items. Surprise, surprise.

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★ 5

ALWAYS HOT FRIES....JUST ASKED FOR EXTRA SALT 😂...WISH THE APPLE PIES
WAS A LITTLE WARMER ....FIRE with
the 🍟

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★ 2

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★ 1

There managers suck

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★ 2

Slow service, but again, it seems to be the new thing at mcdonald's or wait. My bad, it's been this way for years.

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★ 1

Went through the drive-through sat there nobody took out my order or nothing but in the other drive-through or they were taking their orders left and right. This is not the first time I am so done with McDonald’s in Beloit Wisconsin on Prairie Avenue! I didn’t even get nothing cause nobody came through the speaker to speak to me so I drove off with no lunch.

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★ 3

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★ 2

Child play area is nice and clean.
Wait staff if poor at best. They act as if it's a choir to have to do any work.
Kiosk never have paper in it. And getting a table number is pointless. As You're always having to get up and get your food yourself.

And management seems to be defeated and doesn't show they care to improve this

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★ 4

Little bleak

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★ 1

I went in today and ordered a Big Mac meal. When I got my food it had extra things in the bag. I was getting my drink and another customer was missing food. The manager then told him that she put his food in one of the bags that were on the counter. I then had to take the food out of my bag and give it to the random customer. This place is a joke.

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★ 4

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★ 4

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★ 1

waited over 20 minutes for 2 meals. food was old and cold.

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★ 5

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★ 1

Went to this location at 11:30 when they close at 12. No one was answering the drive thru and couldn't even see anyone inside. Made several laps around the building and no one showed up.

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★ 5

Always what you expect

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★ 1

1 hour wait for dine in food. Happy meals weren’t even boxed. Order was incorrect. Employees were rude when asked to fix their mistakes.

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★ 1

I was here today and saw a 16 year old employee on the ground behind the counter. I asked if she was okay and was told by the *manager* that she was. Quickly after that, she was in the lobby. Obviously in distress. I asked her if she was okay and she said she was okay but in pain. She had some prior health issues and the cold from the drive through intensified these. She was visibly upset and crying. I got her water and sat with her for about 20 minutes to make sure she was okay. Somewhere in there her *manager* came up and asked to speak with her privately. She talked to him and came back and told me that he told her she should *take a longer break*
I told the manager she would be going home and he should be ashamed of himself for even suggesting she continue working.
I told her she has better opportunities elsewhere and should seek them out.
Disgusting.
I will not be coming back here. Ever.

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★ 4

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★ 1

25 minute wait in drive thru no sorry no nothing.... ridiculous get new workers and managers

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★ 1

Ordered breakfast on the app and when I got home with it over half of the order was missing. Tried calling the restaurant several times and they would pick it up and hang it up immediately so I couldn't even speak to anyone. I then reached out through the app and nobody ever called or emailed me back after 2 attempts. I don't go here anymore because of it.

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★ 5

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★ 3

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★ 3

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★ 1

Service way too slow at drive thru.

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★ 1

Rude didn't get all food and had cold fries

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★ 5

Best customer service

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★ 1

Extremely long time to sit in a drive thru for your staple items cheeseburgers and fries with special orders….do better McDonalds on Prairie Ave Beloit

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★ 5

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★ 5

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★ 5

Nice experience, short wait. Well made iced coffee.

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★ 1

I came through drive thru with my granddaughter a couple nights ago and she ordered the Chicken Big Mac meal. The chicken was so hard and it wasn’t even lukewarm, so she only ate part of it. I decided I’d try it again. After sitting in drive thru for about 20 minutes, I thought maybe my food would at least be hot. It was not. My fries were stale tasting and only warm, and my sandwich was cold. The chicken for the Chicken Big Mac was so horrible. It, again, was so hard and just so unappetizing. I wanted to take it back but I didn’t feel like waiting in line all over again so this was a waste of my money. This McDonalds is honestly the very worst one I have ever been to. The food is always cold. Because the food is always cold I always have to ask them to make it fresh. The last time I came here I ordered fresh chicken nuggets. They were warm but they were like rubber and hard so definitely they had been heated up instead of made fresh. There are so many horrible reviews about this place I just cannot believe that this continues and nothing ever changes.

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★ 5

Como siempre rectifico este es un lugar en el.cual te hacen sentir muy bien
Personal agradable, atento,servicial. Son lo mejor en atencion y calidez

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★ 3

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★ 2

Saturday 11/9/24 6:30 PM Manager argue with me instead of fixing my order. Very immature. The young cashier tried to de escalate he should be the manager since he has more sense. It's ridiculous.

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★ 1

Whats the point of being open until 11 if you stop serving at 10

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★ 5

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★ 1

Updated on 10-24-2024 one of the employees threaded us for no reason other then the fact he thought he was big and bad which is crazy cause all we did was pull up to the speaker at drive threw. We didnt even get to say anything at all. Idk who they hear at this location but at this point they need to complete fire the whole crew and start over because it's obvious that the crew now hate their jobs and don't don't care about customers at all.

I would give this location no star if I could. I stood in there for 15 minutes before anyone at all said anything or even looked at me. The manager on duty really needs to be better trained in customer service

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★ 3

Waited over 1/2 hour for food.this place is terrible

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★ 1

Ordered breakfast for six people. Received the worst service I've ever gotten. It took 35 minutes for them to get me my items and they forgot my drinks. Waited for those to find they had left a whole meal out of my order.

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★ 1

Did the online order and it still took them over 45 minutes to get my order ready. And then got home and was missing food. This McDonald's is worthless. This is the second time they screwed up my order. And I ain't driving back 10 miles round trip to get the missing food they screwed up on

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★ 1

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★ 1

Rude worker shoved food into a customers hands & called her genius mockingly & when asked to do a simple task she’d roll her eyes and toss things onto the counter. She also claimed to be a manager

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★ 5

Everything was good except for one sandwich being wrong.

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★ 1

Got a double quarter pounder was raw call and get a replacement and raw again this is the worst McDonald’s ever will not be getting my service again I wouldn’t give them any stars if that was a option

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★ 2

Drive through lady very rude. Customer Service was very horrible. Service was VERY slow. onlyv6 cars in drive thru. Got to window and the workers and manager looked confused. Standing around while cars are waiting. Horrible Service.

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★ 5

Friendly staff, fast service, and very clean facility! The 3.3 stars online don’t make sense. I would definitely recommend coming here and bringing kids to the play place.

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★ 1

Yeah, there were 7 cars waiting for orders at 11:25pm & none of us got our order taken. It's Sunday & it says they don't close till midnight & the app even took our order. The manager who is some skinny dude who always looks like he's high on the job was quickly counting the drawers at 11:28pm. We all saw him. All of the cars that were waiting to get our order taken. They could've told us that they were closing but instead they all walked to their cars while leaving us at the drive thru. This place needs better employees. The current employees deserve less than minimum wage.

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★ 1

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★ 1

Terrible that's all I'm gonna say 38 mins for 40 nuggets and 2 large fries never again and they don't answer there phone either but that's just the way it is they got $20 from me and that's all they will get

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★ 1

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★ 2

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★ 1

The employees are incompetent, and rude.
Went there and ordered through the app and after 40 minutes still didn't have my order and then forgot the toys in the happy meals.

They don't know how read an order.

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★ 1

This restaurant never has any machines working, yesterday I asked for a hot coffee moca, and they said they don't have it anymore, and they tried to make one for me with coffee and chocolate taste awful, should have asked for my money back, maybe the new Starbucks going up across the street will be able to make a coffee moca for me.

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★ 5

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★ 1

So... I had to take my burger back up to the counter because it was literally swimming in ketchup. There was a hair in it, and there were no onions on it. This is the burger they then gave me. It had burnt buns, cold cheese and they put a veritable ton of onions between the two meat patties. There were no napkins to be found anywhere, including the playplace, near the beverage fountains or my bag. I usually recieve good food and service here but not this time. It was terrible.

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★ 4

Mcdonalds food it gross to be expected and orders get mixed up to be expected. But in terms of mcdonalds play places this is one of the cleanest ones I've brought my kids to.

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★ 1

I was in line first & they've got the nerve to take the driver in the other lane first.

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★ 5

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★ 1

i ordered a double and got no patty at all 🤦🏼‍♀️🤦🏼‍♀️

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★ 2

Hands down this McDonald’s has the worst fries I’ve even had. Old, cold, and flimsy. Tasted like they’ve been sitting there for hours. Drive through was extremely slow for 4 cars. It took nearly 20 minutes to get in and out of the drive through. Only reason this is 2 stars and not 1 is because it works in a pinch I guess.

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★ 4

Most of the tome they get your order right. But I would DEFINITELY check before you go especially at night.

They do take while to take your order in you go in to order so use the app if your able to or go to the drive through.

The play place equipment is clean. The tables are a give or take if they had time to clean it or not. Also the coloring station is almost never stocked and that may also be people taking them all. It is also quite cold in there as the vents blow right on you when you eat. But I'm sure it helps it to not stink in there as well.

If there is a line you will almost never get your food when you get to the window and will have to pull up. But also I know I'm the past they are short staffed allot as well.

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★ 5

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★ 1

ordered two meals didnt give the mcdouble to one of them. this is why people dont want to give fast workers raises. cant even read and understand a computer screen

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★ 4

Quick run in for Mcflurry and Oreo frappe. Tried the banana KitKat Mcflurry and it was awesome

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★ 1

Came to McDonald's on a Saturday. Food was good and customer service was quick considering they were busy

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★ 5

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★ 3

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★ 1

I've been to alot of McDonald's throughout the country as truck driver and I actually felt sometype of way on how the manager or supervisor was talking to her employees, smh I didn't even want to spend money there but I was hungry lol but terrible way to talk to anybody

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★ 1

Waited 40 minutes for 3 happy meals and a burger. Went to ask about order and manager yelled from the kitchen “I’ll get to it when I get to it”. Then when I asked nicely for a refund she acted put out, and complained about how the food was going to come out while she processed my refund and that her numbers were going to be off. No apology, no explanation as to why 4 other families and two individuals got their food before me when they ordered after me. I wasn’t the only one who had been waiting either. It was an entire dining room of upset customers. Horrible customer service. We will not be back. The manager has multicolored hair, didn’t catch her name tag.

We had been there earlier in the week and they completely messed up our drive through order. Also overcharged me. I figured we would give them another try since the manager then blamed her new employee for not knowing the system.. Bad choice. Should have known if the manager is blaming her own employees something is off. Sad environment.

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★ 1

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★ 1

Super slow, wrong order. Lots of workers and apparently no supervisor.

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★ 1

Horrible service by four employees to put it mildly. I went inside to order an OJ, nobody took my order while standing at the counter for 10 min. I then tried to go through the drive thru, that took 15 min. When I go to pick up my OJ, they tell me they are out of OJ. and the incompetent/lazy manager gives me my change. I can't believe the nerve and disrespect of people in todays world.

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★ 5

McDonald's is almost always a 5 due to convenience, speed of service, friendliness, and price.Yet, if you're waiting on their ice cream machine to work. don't hold your breath.

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★ 4

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★ 3

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★ 4

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★ 1

This is my large fry 😑

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★ 1

Ordered 6 bacon egg sandwiches for the families breakfast and not one sandwich had eggs on them. We were already to far down the road to turn around.

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★ 2

I waited 10 minutes for a deluxe breakfast went to sit down all available tables were dirty so I cleaned one then had to go up and wait another 5 minutes for syrup then was ready to start eating. I noticed they only gave me about a third of an egg. And my OJ tasted like water. I guess im not surprised that i try to avoid Mcdonalds.

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★ 5

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★ 1

I order some food and I always get a specific McDouble. Only extra ketchup and onions. Nothing else and somehow I got all of it with mayonnaise?!? Terrible service

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★ 2

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★ 5

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★ 4

Coffee had been good and stable but hit a handful of orders that were like warm or weak or cream was overdone. The food has been good. Their French fries are so hit or miss - sometimes nice and hot but more often they are cool, chewy, and almost stale.

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★ 3

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★ 3

Está muy sucio siempre

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★ 5

Normally great service

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★ 1

This McDonald’s can’t get anything right not to mention the poor customer service from staff a the management. I went there an paid for my food at 12:07 the food was brought out at 12:25 an was wrong so the employee took it back in never told them to re make my food I called back in there 10 minutes later for the manager to say oh well we can re make it I asked for a refund because I don’t have time to keep waiting she said well come in an get you’re refund I told I was not that they can bring it to me then she brings me 5$ my meal costed more then 5$ an she came back with the rest of my money an threw it in my window

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★ 5

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

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★ 1

Everytime I go here they get my order wrong, every single time. I ask for bacon egg cheese bagel and I get a steak bagel !! Now I'm making a formal complaint.

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★ 1

They say the close at 11pm. I arrived at 1040pm. Waited at the drive thru for 5 mins. Went to both windows and staff ignored all attempts to get any attention. I even tried calling many times. Sunday feb 25th.

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★ 5

Enjoy the freshly made hot food.

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★ 5

I was door dashing, everyone was polite and whatnot. I didn't get a notification about the food, so i assume all was well.

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★ 4

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★ 2

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★ 3

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★ 5

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★ 3

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★ 1

Doors closed at 7:45pm on a Saturday night!!!! Why???? Staff inside and ignored us. My kids wanted to play in the playplace and needed the bathroom. Another customer said they have been locking the doors extremely early lately. I didn't give them my business. Went somewhere else!

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★ 5

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★ 5

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★ 1

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★ 3

Slow when not busy, areas need clean attn

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★ 3

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★ 5

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★ 1

Waited for a pick up order that was already done and try to come pick it up md the doors was locked had to go to the drive thru to tell them the doors are locked was told to pull too second window waited another 10 minutes then had to go inside and now the doors are unlocked all of a sudden asked for my order they been in front of the baggers the whole time smh RIDICULOUS

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★ 3

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★ 4

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★ 3

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★ 5

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★ 3

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★ 1

I did not and will not ever again eat here

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★ 3

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★ 4

Usual McDonald's

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★ 4

The worker was super friendly and sweet. But the fries were cold, not her fault though.

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★ 4

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★ 3

I have no idea when this McDonald’s opens. It says 4:30 am on Google but I’ve been there at 5:15 am and the drive through is not operational. When they’re open food is solid doe.

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★ 5

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★ 5

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★ 3

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★ 2

I just don’t recommend ordering curbside pick up because even though it says 2-3 minutes they do your order last so you sit for 20-30 minutes waiting and you can’t leave because you already had payed then the car that gets there after you gets their food first

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★ 5

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★ 3

Waited in line for awhile before anyone acknowledged even being there. The manager was confused. Didn't know which order was which. People were waiting for items. Manager was just tossing bags. Not even closing bags.

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★ 5

A standard McDonald's like you would find anywhere else. Service was a little slow but worth it as my order was accurately prepared and served fresh.

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★ 4

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★ 3

Lobby is seldom open, was told I used code when I haven't. Was told to try again in 10 min., still didn't work.

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★ 5

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★ 1

Don’t try to go early in the morning, you will literally be ignored by the woman with long hair. Sat in the drive thru and thought maybe no one was in there and when driving passed the window the woman blatantly saw me so we wrapped back around and sat again and nothing did not end up getting to eat here.

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★ 1

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★ 5

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★ 4

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★ 5

This McDonald’s is the only corporate store in Beloit and you can definitely tell the difference.

The orders are almost always accurate, the staff is friendly and professional, and the ice cream machine seems to always work.

If only corporate would take over the other stores in Beloit…

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★ 5

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★ 3

Restaurant not very clean.

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★ 4

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★ 3

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★ 5

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★ 4

It's hard to read McDonald's I gave him a 44 service on the basis of they always get our order right

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★ 5

Loved it

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★ 4

I’ve only gone in to eat twice and some of the tables are clean, I appreciate the worker bringing the food to the table! It’s nice and quiet but I rather do drive thru, sauces will be forgotten occasionally but the food is always fresh and the fries are always salty to my liking so I don’t even mind going back around or inside for them

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★ 1

Completely messed all three items up in our order tonight. We waited for 20 minutes and were the only people in line for 10 of those. Fries are cold and stale and they only filled half of the container up.

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★ 5

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★ 4

The hamburgers are very tasty, a little greasy and with a lot of calories but it's okay, that if the service is sometimes not the best but talking about food it's not so bad

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★ 4

Did online park and wait. I think drive through is faster when no line.

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