★ 1

Terrible employees

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Drive thru dont speak English also couldn't take the right order after several attempts for 3 simple meal orders. Then gave wrong food and half the order and pretended like it was my fault also never gave me a receipt. Payed extra for the the sandwichs the kids wanted. Got home and those where also not what I ordered and still didn't give me a receipt.
This happens alot here apparently!!!!

Source: Google

★ 4

I just went through the drive through for a vanilla shake which was good. The cashier was very friendly I had a nice conversation with her so much so we almost forgot I was there for something other than conversation.

Source: Google

★ 1

Stood at the counter for 25 min was never acknowledged by the staff. We couldn’t use the drive thru because we were towing a camper. Don’t waste your time.

Source: Google

★ 1

I will say this about this location they are incredibly consistent and run at about a 90% rate of messing up orders. I wish there was another fast food place relatively close.

Source: Google

★ 1

Beware!
Went through the drive through and when I received my food it was cold and the soda was horrible!!!! I will not be back to that McDonald’s!

Source: Google

★ 5

Source: Google

★ 5

Drive thru visit on a road trip. Service was fast and food was hot.

Source: Google

★ 4

Source: Google

★ 4

One of the better McDonald's I have been to.

Source: Google

★ 3

Machines were down, couldn't give our order in person. Had to struggle with kiosk.

Source: Google

★ 4

Source: Google

★ 5

The food here is good for McDonald's but I wish they put more salt on frys the ice cream maker was not broken food comes out quick and warm you should try this McDonald's hope you consider coming here

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Food was old and hard

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

The workers hardly spoke English. They got are order wrong a bunch. We ordered 2 #7s and they only gave us 2 cheeseburgers and 1 fry. It was supposed to be 4 burgers and 2 fries. They did not give us a receipt and said the printer broke but we don’t believe it. We also ordered the burgers plain but they all had everything in it. Vary bad experience and definitely would not go here

Source: Google

★ 1

It’s been a long time since I’ve had fast food but I needed something quick today at work and I instantly regretted it. I asked for two McChicken‘s which I believe is normally two for around four dollars. She charged me $2.82 because she said I only ordered one, so I said OK I’ll order another one and she wanted to charge me another $2.82. Incompetent, why can’t you charge me the difference, you’re a freaking billion dollar company.

Source: Google

★ 5

Source: Google

★ 3

Kiosks. Need I say more. They now seem to have a goal of minimal interaction with the customer.

Source: Google

★ 1

Guy at the window didn't know what he was talking about.And they completely messed up our order

Source: Google

★ 5

Best McDonald's in area! McDonald's could take some tips from this location. Simply clean and awesome@food is always excellent.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Good Place to eat

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Every time I come here my fries are always really good and hot. Thank you for always having consistency making food it’s appreciated!

Source: Google

★ 1

Not taking Reward code...

Source: Google

★ 2

Second lane furthest from building was not working. Called store to make them aware as multiple cars were driving off and no one answered the phone twice. Left as I didn’t have time to be waiting.

Source: Google

★ 1

You know what it is

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

What an absolute joke with the menu prices, they are now charging they refuse to take your order at the counter, unless you order from the stupid kiosk. I got news for you McDonald’s if I have to take my own order, you need to start giving us a discount for self service . FYI I left and ordered lunch for my family elsewhere.

Source: Google

★ 3

We had chicken nuggets meal and they were over cooked. Other then that nice place fast service.

Source: Google

★ 2

It's substance.

Source: Google

★ 5

Source: Google

★ 4

One of the better McDonald's

Source: Google

★ 5

Source: Google

★ 5

Always friendly staff

Source: Google

★ 2

My Oreo mcflurry was not mixed and the worker did not have a positive energy when serving me.

Source: Google

★ 5

Must of been short handed today. Took about 15 minutes to get through the drive through.

Source: Google

★ 4

Source: Google

★ 5

We were starving and nothing was open. Pouring rain, cold and hungry. Three things that do not go together well. I must admit McDonalds is a last resort for food. I won’t go into that, but when you’re hungry anything does.

At 12:30 in the morning it’s drive through only. When we arrived there were a ton of people jammed into two lanes. Here’s where the five star overall rating comes in. The lines moved fast, the order was accurate, and the most importantly, the kids working were friendly and efficient. We received our food fast, hot, and well, it’s McDonalds. What else can you say. They scored on the important stuff and that’s all that matters. I’d recommend this location l, which sits across from State Fair Park as long as the service remains top notch and the lines move.

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 1

Horrible experience here tonight 12/3/24! Employee's are disrespectful as hell!!! Order a filet, got half a piece of cheese! Sauce was everywhere. Messed up our order, and would not remake it.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Food was ok but place was clean and play room was clean and lots of space not closed in like others and sometimes smells gross .. actually all the food was good fresh except for the nuggets

Source: Google

★ 5

Very nice workers! Went there on a Saturday morning in drive thru and was greeted by a very nice young lady who seemed very tired but willingly to help me out with the app in a charismatic way. I now use the app very often

Source: Google

★ 4

Source: Google

★ 5

One of the best McDonald's I've been to in a long time. Fast and Friendly service, very fresh food and used my name when calling my order, made eye contact with a smile. Well done management!!

Source: Google

★ 5

Everything was hot and tasted as expected.

Source: Google

★ 1

Went through drive thru and ordered 2 Happy meals with water. The sign clearly posted water as an option and when we got to the window the Manager called me a liar and said we needed to pay extra for the water or order something else to drink.
We then switched to apple juice and the Manager says have a great day in the most sarcastic way. As 3 of the coworkers stand there watching her to see how she handles it. There was a teaching moment for a Manager and she Blew it.

Source: Google

★ 2

Source: Google

★ 1

ICE needs to pay this place a visit.

Source: Google

★ 1

They barely speak english. Messed up my order, and had attitude when I corrected them. Even the manager....Soft drinks dont taste right...need changing??? And flies everywhere...Avoid

Source: Google

★ 5

Source: Google

★ 2

Remove your 24HR sign off the highway.

Source: Google

★ 1

Garbage

Source: Google

★ 1

They don't have a clue on what they're doing. I'd rate it 0 stars if possible. Avoid at all costs.

Source: Google

★ 2

Source: Google

★ 4

Food was fresh, restaurant was clean.

Source: Google

★ 1

Don’t bother going here. The people do not speak English so do not understand what you order. Kiddo wanted a cheeseburger with only cheese, well they gave him a bun with only cheese.

Source: Google

★ 3

It's OK, it's McDonald's

Source: Google

★ 5

Source: Google

★ 1

Orange juice was watered down and had ice in it… ended up just tossing it. food wasn’t hot, didn’t include straws.

Source: Google

★ 5

This was a good stop. Some locations are not great, so let's face it. This was not bad. The food was fresh, and I got everything I ordered. They made my steak bagels perfect and fresh. I made an app purchase, and it was a perfect pickup.

Source: Google

★ 5

Clean, fast and courteous

Source: Google

★ 5

I've never been through a drive thru faster. I was stunned. I was on my way to work and didn't have a lot of time. I was debating between Kwik Trip and this McDonald's. I decided to go for a steak bagel. I was worried about waiting and well, this morning crew is on point. I've worked at McDonald's before so I know what it takes to run like a well oiled machine, good people and great training. Well done

Source: Google

★ 2

Dining room does not stay open until 11. Couldn't go through drive thru due to truck being too large.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Alsome

Source: Google

★ 5

Everything was amazing

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 3

We just stopped for a soda.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

No AC
Woman’s bathroom flooded.
It seems nobody is on charge.

Source: Google

★ 5

Burger... Mmmmmmmm...

Source: Google

★ 5

Source: Google

★ 1

I wish I could give zero stars. We pulled up on 5/26 at 10:52 pm and they said “we are closing up for the night so we can’t make anything.” Don’t put your hours as open till 11pm then. VERY disappointed!!!

Source: Google

★ 1

We pulled up to this McDonalds at 10:45 pm on Saturday May 25, 2024. One car ahead of us and listened as noone answered. They drove away and we pulled up to speaker and same thing. We pulled up to window and saw a girl duck behind equipment. Shame on the manager for allowing staff to do this. They close at 11pm, so they clearly didnt want to work. This is what the world has become. Stay clear of this McDonalds. I myself am dissappointed in the chain and will never ever step foot near one.

Source: Google

★ 1

Dirty sticky tables. No hand sanitizer all empty . No personal service can't say hello, thank you or anything

Source: Google

★ 1

3 time WRONG FOOD

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 1

Never, ever go here!
So, if not sure why McDonald's came up on a place I visited.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

They screw up my meal on 4/29. I call and give them my Mobil order details. Explained to them ALL of my food was literally ice cold and the McGriddle was hard like they forgot to heat or cook them. A very nice Spanish manager told me come in tomorrow 4/30. He didn’t write down my name and he had a very strong accent and I couldn’t understand his name. I went in this morning 4/30 and explained the entire situation just like I’m writing this out. The female manager (what an absolute B!%CH) whom must hate her job and life gave me such a difficult time, wasted my morning and just made the first screw up worse told me go away come back later. My jaw dropped as I sat in the line just blown away. I hate to admit I come here twice a day most days of the week. What an absolute joke of a business and to think McDonald’s and the owner allow this to happen is mind blowing. What a disappointment and I will go elsewhere every single day instead of here. Forget their app and everything else. Crazy to lose a customer for life but that’s what they did. Good job McDonald’s!!!

Source: Google

★ 5

I can’t believe I’m bout to leave a comment about a Big Mac… but I’m gonna! Stopped in after work and used the app points for a “free” Big Mac”… whoever made my Big Mac at 8:30pm 4/25.. give this person a raise.. I now for the first time ever can actually say I know what a big Mac is supposed to be… perfect amount of every ingredient. Kudos to you and thank you for an actually good quality McDonald’s sandwich. Keep up the great work!

Source: Google

★ 5

It's McDonald's service was fine, order was correct.

Source: Google

★ 5

McDonald's is and I'm pretty sure always will be the number 1 top dog of fast food burger joints

Source: Google

★ 4

Source: Google

★ 5

Manager is absolutely the best 👌 very well run place it is. 👏

Source: Google

★ 4

Usually very good service.

Source: Google

★ 2

Source: Google

★ 1

Never open except drive thru what a joke

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 3

Food was as it should be...but too expensive! Sad state of affairs when a retiree can't afford to eat at McDonald's.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Made a late-night stop for food and coffee. The service was excellent. The line moved faster than expected.

Source: Google

★ 5

I don’t go to McDonalds a lot but the last 3 times I’ve came to this location and the food is hot and fresh. The Latina girl at the drive window is pleasant every time. I’ll start passing 2 other mcds to come here. Well done

Source: Google

★ 1

The only reason why this place gets 1 star is because you have to. Went there today with a large group of people and numerous small children. Requested extra sauces (not an absurd amount) and was told I would be charged for them. That is unbelievable. I purchased a Big Mac and two 10 piece nuggets and the cost was nearly 20$. Then you want to charge me for extra BBQ sauce ?! That’s laughable. I asked to speak with the manager, Kee, and she was rude and condescending.
Not to mention the facility was filthy. Instead of arguing with customers over BBQ sauce, I recommend that Kee cleans the bathroom and tables for her unhappy customers.

Source: Google

★ 4

I feel this is one of the nicer McDonald's. There are two drive throughs and lots of parking spaces. The inside has lots of seating and feels very spacious. There's a play area for children, which is separated from most of the other seating. We ordered our food through a kiosk and the staff promptly brought our food out to us.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Horrible experience, Bread on the Big Mac was hard, the fries where old, soggy and cold, the nuggets (20 piece) were cold and hard. One nugget had a black fly or roach cooked into it. I was told this was normal by "Frank", the manager . Probably not his real name. Then he proceeded to speak Spanish while taking my complaint, while his co-workers laughed and smirked while looking at me. Very unprofessional and disrespectful. I do have photos of the "McDonalds experience" and will upload. This is not the first time getting horrible food from this establishment.

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 3

It's McDonald's food...I mean ewe...but we were outa town and they had a play place! Kids enjoyed the play place and the food didn't totally blow.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Friendly place, playground, slide, indoor play, burgers, shakes, fries, kids, play, fun

Source: Google

★ 4

Source: Google

★ 1

The place was totally empty at 7pm on a Tuesday night...now I know why! The fries were cold, nothing worse than cold fries. My "Deluxe" Crispy chicken sandwich was anything but deluxe. First the chicken patty was so small it didn't even touch any of the edges of the diminutive bun. Looking at any of the pictures in the place showed a large patty hanging off the edges of the bun(false advertising?)... very,very disappointed! The "large" tomato slice was the size of a quarter! Then the mayo n lettuce was a small spoon full on the top bun all located at the edge of the bun. I had to spread it around with one of my cold fries. At least that reached the edge of the bun... And don't get me started on your customer kiosk which is anything but easy to use. I couldn't find my favorite Carmel frappe! I will NEVER return to this location...and I doubt I will ever patronize ANY McDonald's again! Everything has gone downhill drastically!

Source: Google

★ 5

Consistently good location.

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 1

Went here to get my daughter and 2 nieces kids meals with the Pokemon toy and they didn't give us the Pokemon toy. When I asked the guy and girl about it, they told me they don't have any. Then changed their answer to, they have the toy but aren't giving them out. Instead, they gave us an old Nerf toy that my daughter and nieces won't even play with. Super unsatisfied with this McDonald's and their horrible staff.

Source: Google

★ 2

Was disappointed in my last visit. First, if I wanted extra Mayo on my mcchicken it cost 30 cents. But Mayo packets are free. That doesn’t make much sense. But the Mayo packers I requested got forgotten. The bun on both my sandwiches was literally hard. They were also dried out. There’s also an inconsistency with drinks for mobile orders here. Sometimes I’m handed a drink ready to go and sometimes an empty cup. Is there a standard for mobile app orders?

Source: Google

★ 1

We went through the drive thru to get lunch on our way to a friend's house. When we got our food it was cold. Sorry but NOTHING from McDonald's tastes good cold. So disappointing.. Just sucks wasting your money.

Source: Google

★ 1

The app sucks and never works when you need it

Source: Google

★ 5

Source: Google

★ 5

Friendly staff and good service.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Bought 3 kids meals for the kids from the drive thru. One was a hamburger happy meal with ketchup only, got home and the burger had everything on it so had to scrape everything off for him. The other two were 6 pc chicken nuggets, got home about 5 minutes away and the nuggets were dry and pretty hard and there was no dipping sauces as ordered.

Source: Google

★ 1

First off if you can’t get water out of the bathroom sinks, this pretty much guarantees none of the employees that handle your food are washing their hands …

Why can you never place a mobile order with this location and why are the self-service kiosks always out of order here? You can never use your points or discount codes at this location because the people at the cash registers are clueless and there is a massive communication barrier…

And why is it no matter what time of day, what day of the week, you’re stopping here? The place is filthy, dirty, and not a single clean table no matter how slow it is?

Source: Google

★ 3

Its McDonald's. It's the same everywhere. It's ok

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

One of the best McDonald's

Source: Google

★ 5

I came here for breakfast which I haven’t had in awhile. It tasted gourmet, better than I’ve ever had at any other McDonald’s, and was very fast as well. This location is doing something the others aren’t.

Source: Google

★ 3

Source: Google

★ 5

Never thought I’d leave a 5 star review for a McDonalds… but wow, this location does it right. Service is great, food is fresh, orders are handed out in a timely manner.

Source: Google

★ 5

Source: Google

★ 1

Not sure how the employees are supposed to wash their hands when there's no running water at either one of the men's bathroom sinks. Absolutely disgusting McDonald's and the franchise operator should have this location revoked. Completely disgusting and unprofessional

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

Summary: Slow service. Building locked in the middle of the day???! Curbside ordering requires that you go inside to retrieve your order. If you can't properly serve customers, you should just close.
------
Stopped on a road trip to get a large french fry. I ordered for curbside pickup in the app since my children were both sleeping in the car. Ten minutes later, both kids are awake and screaming because we've been stopped so long. I tried to go into the building to check on our order. It was the middle of the day and the drive thru side door was locked. I had to walk through the flow of parking lot traffic, around the building, where I found another door to also be locked. The third one was locked, too, but not closed. What fast food restaurant locks their doors in the middle of the day??! No one came to the register while I waited but someone did eventually bring my food over to me. If I'd known that curbside ordering would mean I'd have to wait 10 minutes, wander through the parking lot, and come inside to get my order, I wouldn't have bothered. What a waste of my time.

Source: Google

★ 1

Awful. Waited in the drive thru and no one ever came on for us to order, so I went inside and waited SO long for the one employee who was running both the register and drive thru. There were multiple other employees there standing around.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 3

Cold food yuk

Source: Google

★ 5

Source: Google

★ 3

Slooow service dining tables dirty, no water in restrooms

Source: Google

★ 5

Source: Google

★ 3

Good food

Source: Google

★ 4

Source: Google

★ 2

Good when it's actually open, says open 24/7 hours and online open till 12am but I just went there and it's closed by 11pm. Some days even 10:30 pm. Not even on the building does it say times posted if changed or not.

Source: Google

★ 3

Service seems to be getting a little slower. Morning staff is very friendly though. At times during lunch, I did notice that there's a few people standing around when things were a little busy.

Source: Google

★ 5

Very fast and perfect burger

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 2

Went there for a large Carmel frappe with Oreo and a burger the speakers in the drive thru don’t work burger was cold and the frappe was a small

Source: Google

★ 4

Went through the drive thru, staff was supper friendly and food was HOT.... I used the mobile app and got a discount, plus earned rewards.

Source: Google

★ 4

Source: Google

★ 2

Employees barely knew I was there in the drive thru...no hello no thank you..no good bye...common curtisy has gone out the door!

Source: Google

★ 3

I went for a cup of coffee and it took a long time get through

Source: Google

★ 5

Source: Google

★ 3

The food tasted fine like usual but lady taking my order couldn’t hear me well so I repeated myself a lot, and I got charged extra for a little bit of extra mayonnaise on my McChicken. Disappointed that they didn’t carry Coke Zero and lemonade.

Source: Google

★ 1

Ok, so we stopped at the Subway next door for some sandwiches, but the kids want McDonald's so we stop there for some happy meals and a quarter pounder for my father-in-law. We pull up to the drive through at 5:30 and they tell us someone will be with us shortly. After waiting for several minutes of silence, we decide to go inside and order. Now the waiting begins. After seeing several more orders pile up and seeing no sense of urgency out of the McD's crew, we start to wonder if we'll ever see those chicken nuggets. The steady stream of customers coming back to complain about mistakes in their order did nothing to instill confidence. Finally, number 224 is called and after checking our order, we see they got it right, just in time to walk out at 6:02. Longest I've ever waited for fast food. Could've gone to plenty of sit down restaurants and gotten our food faster.

Source: Google

★ 1

We went through the drive through at 9:20am on April 13th, the woman taking orders seemed slightly confused but as we pulled away it seemed that she understood that we had one mobile order and one drive through order. Once we arrived at the window to pick up our food, the mobile order didn’t exist, we told the man that we put the order through and that the lady taking orders acknowledged it, to which his response was more confusion and after telling him multiple times that we put the order through his best response was “sorry I don’t see it man”. So after more arguing since the order was paid for and it was owed to us the woman that took the order starts walking towards the window and assuming neither of us knows Spanish starts blurting out words to her coworker, one of them referring to my friend as a pendejo. After she realized that we understood what she said she proceeds to slam the window closed on us. The man finally opens the window and gives us our order with no acknowledgment. This McDonald’s should work on training employees to actually understand how to do their job and not cuss customers out in a different language when they screw something up.

Source: Google

★ 2

Needs to work on customer service. If your in a bad mood go work the fryer.

Source: Google

★ 3

Source: Google

★ 1

found a dead mouse in lobby and they had a attitude when they were told about it

Source: Google

★ 5

Source: Google

★ 2

Of you do a kiosk order your food will just sit at the counter

Source: Google

★ 1

Understaffed

Source: Google

★ 5

I went through the drive thru for a 10 piece chicken nuggets meal. Drove up, order immediately taken and placed, paid through the app, order was ready at window. Hot and fresh! What totally impressed me was, I was greeted at the window, eye contact made, order placed in my hand and not left in window, and the young lady actually said thank you and have a good evening. This McDonald's could be / should be the Midwest training facility on crew members etiquette and protocol.

Source: Google

★ 5

Source: Google

★ 1

Slow service!!

Source: Google

★ 2

I visited the Big Bend McDonald's the morning of 3/4/23. It was possibly the filthiest restaurant I've ever seen, and that's saying something. The service was poor and the staff looked unprofessional. The food was as it should be, thus the 2 star rating instead of just 1.

Source: Google

★ 1

Terribly trained staff poor management/leadership. They forget items all the time, they constantly run out of things and they are always seen goofing around instead of working.

Source: Google

★ 1

been in some bad McDonald's but this one is by far the worst customer service skills asked for a manager and she said iam and said here's your order by

Source: Google

★ 5

Source: Google

★ 3

I've gone through the for cappuccinos on two separate occasions. Each time the person taking the order repeated my order back that it is cappuccinos. When I go to get the drinks they try to give me frappes and are clearly annoyed when I tell them that wasn't my order. I then have had to pull up and wait even longer while they make the correct order. I've learned my lesson and won't be back.

Source: Google

★ 4

Mobile pickup was ready and fast. Would be added perk if they repeated your order back to you when they hand it out to confirm that it's all in there.. Especially sauces.

Source: Google

★ 2

Had to use kiosk no one came to counter, then they brought ice cream, when food was done, they yelled across the restaurant to come and get it. Didn’t bring fountain drink, pointed to cups and soda machine. While eating, you could here a group of employees talking, they were disgruntled about their working environment, one of the guys like dropping F bombs in which raised my daughter’s eye brows, and mine. Clearly no one really responsible enough to run the show.

Source: Google

★ 1

Well I’m leaving my review here since I never heard back from anyone (management nor corporate) Don’t come here as a POC. I was literally ignored when I walked in. Two people looked at me and walked away. So I had to order through the kiosk behind me. One minute later a Caucasian man walks in and is greeted with his order taken right away. I was given my food from the only guy who seemed to want to say something but I never received my drink either. I wanted and should have said something but I think I was just so emotional, embarrassed and hurt, especially being pregnant, I did not want to make a scene. I will never go to this location ever again. They are horrible.

Source: Google

★ 1

The straws they give you for the large drinks fall below the drink cover.

Source: Google

★ 5

Source: Google