★ 2

This is your Big Mac? 🤨 Should be called Junior, it's a joke for the price. I'm done.

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★ 3

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★ 1

My hamburgers were burnt and no pickles, they forgot my Big Mac and my monopoly code, absolutely trash and workers were very rude and short. Will not be stopping here ever again

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★ 5

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★ 5

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★ 3

I really don't eat at MCDONALD'S. I was with someone who does even thought I tell him he should by food from the store and save his guts.

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★ 4

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★ 1

Place sucks. Never open on time in the morning.

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★ 1

Waited 1 hrs for a simple 6 Mc chickens for my familly

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★ 5

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★ 1

When asking an employee for a fork not to order my food or to complain but a simple fork the said sorry im not on the clock and preceded to walk past where the forks where, couldn't even take a couple seconds to grab the fork I waited another five min for any assistance my food was coold as well as my child who need said fork. Hope all have a better experience than I did.

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★ 3

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★ 5

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★ 1

The female manager is not responsible and is so bad.

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★ 1

THEY TAKE SOOOO LONG!!! NOT FAST FOOD AT ALL!!

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★ 1

They don't speak English here can't communicate can't get order right stay away far away really bad place

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★ 5

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★ 5

Ordered a frappe in my car on the app- walked in, and it was ready! Amazing speed. Decent quality for McDonald's, slightly surprised.

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★ 5

The staff was very helpful, Paul helped us with a mixup and made the experience very pleasant!

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★ 5

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★ 3

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★ 3

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★ 1

Ordered a burger with extra pickles, received two (2) pickles. Disappointing. Second time this has happened.

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★ 1

Ordered 2 McCrispys and got 2 cheeseburgers instead and phone number listed says 106 is not available, whatever that means. So no way to call and complain.

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★ 1

Food was served cold!

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★ 5

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★ 4

Average McDonald's with comfortable seating.

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★ 1

Cold fries, old chicken wrap, greasy bun on burger
Had to go inside to get hot fries after the drive thru gave a second medium. Wife called to complain.

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★ 2

Food was more expensive than other locations. Food was lukewarm at best, even after waiting a few minutes for my order

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★ 3

Typical McDonald's

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★ 3

Mid! Chicken sandwich lacked mayonnaise, when asked for plain I was given lettuce! The bread tasted artificial, the chicken was great! But would not eat again! 5/10

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★ 3

Seems to be a consistently longer wait time than other area MCD. Multiple time my sandwiches have appeared thrown together and I have to sort of restack everything or it would seemingly fall apart trying to eat that mess. Employees look like they hate their jobs, I mean I get it, it's MCD, but at this location everyone seems unusually grumpy even considering.

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★ 4

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★ 5

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★ 4

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★ 1

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★ 3

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★ 5

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★ 5

Food was hot and fresh and the team was friendly and helpful.

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★ 5

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★ 5

Great for what it is

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★ 4

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★ 5

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★ 5

Food was good, and drive through was speedy 😄

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★ 4

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★ 2

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★ 5

👍

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★ 3

They no longer have salads. Left.

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★ 5

Staff was super nice and helpful!

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★ 4

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★ 4

Staff were friendly

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★ 4

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★ 4

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★ 2

Got a quarter pound but it was really small plus the top bun didn’t have sesame seeds on it. I think I got a regular cheese burger. Pd 5.59 for it.

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★ 1

The McDonald's app is junk, and the digital order in store is junk. I'm so sick of wasting my time with this lack of user-friendly technology in the 21st century. I'm about to stop coming to McDonald's.

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★ 4

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★ 5

Experience was great. The place was clean. The staff was fast and friendly and food tasted great. 😋

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★ 4

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★ 5

Good workers , very attentive

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★ 5

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★ 5

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★ 1

Last Sunday night, I went through drive-through and ordered two meals and paid for it and was asked to park in a spot when we were already in the drive-through for 15 minutes. Then after we were asked to park, we waited another 20 minutes to get our food so that’s a total of 35 minutes. When I went into the restaurant to inquire about my food, the girl is coming out to hand it to us. It was very icy outside because it had been warm that day, and it cooled down the managers were now looking at the safety of their employees and she took a pretty bad fall. So I still went into the restaurant and helped her up to find out about the food because you know it was everywhere because she fell so when I talk to the manager, he was not aware of the times to the food or any explanation. I told him that his employee fell down and he needed to get salt on The sidewalk because somebody was really gonna get hurt. I just got like this blank stare from him. He couldn’t have been more than 20 years old so they never even remade our food because the burgers were intact. It was the fries that were spilled all over. I got my food. They offered a couple coupons or some free fries so I drove away to eat my food and it was cold. One of the worst experiences I’ve ever had with a McDonald’s please make sure you check your food before you even leave drive-through and get the approximate time that they are going to give you your food when they make you park to wait for your food. Because if I’ve known that was going to take that long, I just would’ve went to a different restaurant, buyers beware!

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★ 3

They put to much catchup and to much salt on fries . You shouldn't have to ask for it

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★ 1

I got the Big Mac $6 meal deal. It has no lettuce, no pickles, and no cheese. I wanted everything on it. This McDonalds just keeps getting worse.

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★ 5

We don't usually eat at McDonald's but pulled off the interstate to have something to eat. The food and Service was great .

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★ 5

Hit or Miss, But the Best Coke in Town!

This McDonald's can be a bit hit or miss, but overall, they do a decent job. They’re usually consistent with orders, though napkins are a gamble. If you're getting chicken nuggets, I recommend asking for them fresh, or you might end up tossing dinner instead of eating it. The Coke here is hands down the best in town, and while the wait can sometimes be longer than I’d like, it’s still not perfect, but not horrible for a McDonald’s!

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★ 5

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★ 5

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★ 4

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★ 1

Forgot items, had to wait 20 mins in drive thru - horrible service.

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★ 1

Black River Falls McDonald’s is the worst I’ve ever been in. I actually talked to their district manager Paul and he was gonna give me two free meals because the last time I was promised a free meal they never sent it to me and then when I went to pick it up and get the two that he offered, they said they didn’t have it written down cover and they refused to give me any and they were rude on top of it. So I stayed at the window waiting for somebody to come and apologize and nobody did so. They backed up at the drive-through and I don’t give a damn I’ve been to several McDonald’s and this is by far the worst. In fact, that is why the district manager (Paul) was there with some of his staff to retrain BRF management and staff on how to do their job. I went there about eight times a month but no more unless they get their act together. I’m tired of some portion of almost every order being cold (happens regularly). I go there mostly because I like their breakfasts. Other times my two grandsons consistently order the quarter pounder with cheese value meals and are unhappy that I refuse to take them anymore. When the district manager corrects all the issues that they seem to be having, I will try again on the condition that I receive an apology and am compensated with the equivalent free meals I was promised. I would highly recommend people go to Culver’s or Burger King right next-door as I would give each of them five stars as their staff and food are consistently better.

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★ 5

Your basic McDonald's. Service was quick.

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★ 4

Always have good service and my order is always correct and hot/fresh. No complaints.

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★ 1

ordered a mcgriddle with no meat and got this ????? I’m pretty certain a mcgriddle comes with cheese and egg?

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★ 5

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★ 3

Clean building

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★ 2

Went in to grab a quick bite. Waited 5 minutes for someone to take my order, then was told to use the kiosk. If I wanted to use the kiosk, I I would have used the bloody thing from the start.

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★ 5

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★ 1

Went at 3:30pm on a Monday. Wanted to eat in and enjoy a meal. Went to kiosk to order, and a dialogue box popped up saying "we are only serving orders to go"... I guess they are getting so streamlined and automated, they can't afford to hire anyone to clean their dining area. Needless to say, I walked out without ordering...I'm done with Mc D's.

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★ 3

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★ 5

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★ 3

There was one lady taking orders,cooking and serving. Nobody else! And there was about 6 cars at the time I pulled up. She did a good job but she was overwhelmed unfortunately!

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★ 5

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★ 1

They are now forcing you to order food from a kiosk, not from a real person, and when you press the help button no one comes to help. This is ridiculous!
And the food is overpriced and the portions are tiny. Just look at this triple cheeseburger, what a joke!

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★ 5

Stopped here on a small trip to get some breakfast! The lady there was very friendly and understanding! (: it was a great way to start my day.

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★ 2

Chicken nuggets were warm, but were like rubber, fish sandwich was cold , the fries were hot, but looked like 2 guys were trying to run the whole show, so service was very slow. But they were nice and friendly.

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★ 3

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★ 3

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★ 5

The staff was very cooperative and the lady at the counter went out of her way to help us with the order. Preparation was quite good.

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★ 5

Got what I ordered, warm and horsey sauce exactly what I asked for

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★ 5

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★ 5

Location was clean. Went in to order and had an actual person take our order. Fries were hot....probably the first time that has happened in 5 years!!!!

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★ 4

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★ 4

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★ 4

Not gonna lie, most people haven’t been a huge fan of this place in a long time. However, it’s seemed more under control, clean, and the atmosphere has overall been warmer lately. Whatever they’re doing, it’s working. Really happy to see this restaurant getting back up there.

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★ 5

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★ 1

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★ 5

It was ok
Prices have gone way out of control

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★ 1

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★ 4

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★ 4

Use drive thru occasionally.

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★ 1

Haven't been to a McD's in ages, thought I'd try a breakfast sandwich before getting on the interstate. Ordered a steak, egg and cheese bagel which was $8.43. It was utter garbage. The "steak" was all gristle. It went into the trash. What a sad waste of money. No wonder people aren't going to McDonald's any more. Crap food, high prices. Lesson learned. AVOID.

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★ 5

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★ 3

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★ 3

No one at counter. I HATE the self order. Took me 8 minutes for my families order. If I could have simply told an employee it would have been so much easier.

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★ 3

Service is slow here.

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★ 5

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★ 1

Slowest McDonalds I have ever been to.

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★ 1

Dirty tables and floors. Apple pie served 1 hour past serve by time on box. Stopped in again 8/3/24 still filthy! Dirtiest McDonalds ever!!

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★ 3

Not a fan of the new "modern" configuration.

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★ 4

They have helpful staff. It's easy to order.

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★ 4

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★ 3

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★ 5

This McDonald's is fast and friendly! I use the app so I'm in and out. If your unlucky, you will be there when the Greyhound has stopped. Lots of people!

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★ 5

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★ 5

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★ 1

My son ran in to get us 40 nuggets a large fry. They were rude to him over 66 damn cents. A lady stole a cup and got a drink due to no one at the counter. My son had to yell for Someone to take his order. Was horrible.

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★ 5

Always so good.

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★ 5

Brooke, thank you so much, you made my night. Thank you for the great customer service. (Forgotten McChicken Lady) 😁

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★ 1

Open time says 6 AM but that's not true. They just open whenever they want

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★ 2

Jake and Enrique are really ticklers they both looked at me and said tickle tickle little guy and when they looked at me I got hard

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★ 3

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★ 2

The biscuits were rock hard. Normally not a bad breakfast

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★ 3

My mcchicken tasted very old and gross 😝 😐

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★ 1

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★ 4

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★ 2

Not worth the price due to getting service inside was impossible

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★ 4

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★ 1

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★ 5

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★ 5

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★ 1

They gave me wrong order, I got back the cashier opened the sandwich and sent back to fix it . I don’t think a person dealing with money should deal with this. Is unhealthy I they do that they should dispossess and give a new one

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★ 5

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★ 1

Worst McDonald's ever. People in the kitchen actually threw their arms in the air because people were there. No one at the register, forced to use the kiosk. The guy ahead if use waited 13 minutes for one iced coffee. Breakfast burritos were gummy and mushy. What a waste if money, we should have went to Kwik Trip. We sure will next time.

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★ 3

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★ 5

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★ 2

My food was over cooked and service was slow.

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★ 4

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★ 1

Got sick from undercooked food. Took a couple bites and found uncooked meat. The manager said they got a new stove top and they were still trying to figure it out. Would think this is something you would do before serving the public. A coworker of mine got food poisoning the same week from their chicken. Looked like a bunch of small barely old enough children were working.

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★ 1

Mcdonald's is trash food for trash people

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★ 4

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★ 1

Took 4 attempts to get our order right. How hard is it to get 2 biscuit, eggs and bacon with 2 hash browns right? You added 40 minutes to our already 14 hour drive. 😡

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★ 3

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★ 5

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★ 4

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★ 1

Pretty common for the order to be missing items. Combine this with unfriendly staff and slow service and it will likely be a disappointment. The kids like their hotcakes or I wouldn't even bother going anymore.

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★ 1

Been coming here for years. Today I waited over 20 min for an unsweetened tea. Nobody except for the trainee apologized. I think this is my last time coming to this McDonald's. 😕

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★ 5

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★ 1

Disgusting breakfast. Stale bun and cold sausage patties. Will not eat here again.

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★ 1

Worst burger ever in the history, that they slapped together with the saddest piece of limp bizkit bacon I ever seen 👀

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★ 1

Waited over 20 minutes for our 🍲

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★ 1

Absolutely awful. Place needs new leadership. 29 total minutes waited in the drive thru. Got to the window after 25 minutes and was asked to pull forward to wait even longer because the fish was still cooking. Seems to be a recurring issue. What an embarrassment

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★ 3

Got an update and seems slower than before.. standing in line just to get assistance..they never check to see if someone is at the counter..need a door bell or something to let employees know you r standing there

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★ 4

As well pulled into the parking lot with a car full of people, We noticed that this restaurant had only 3 stars. Most of which were for getting orders wrong, But as the stubborn American I am, we decided to eat here anyways... So I can't say I'm shocked, but how does someone forget to put the big Mac in a big Mac meal....We went inside and were giving an apple pie as compensation. Staff was very kind in the end.

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★ 5

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★ 1

Don't come here they will get your order Wong

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★ 4

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★ 1

Ordered a double Big Mac meal and some other stuff in the drive through and waited about 20 minutes which I didn’t mind too much but when we got on the road we opened the sandwiches and it was a double cheeseburger not the Big Mac meal which I payed for and ordered! If you are going to be slow then at least be proficient! Prices are getting out of control also at McDonald’s wow!

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★ 5

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★ 1

Went through the drive through and got cheeseburgers and a mcflurry. line was super slow and mcflurry came out in 5 min and waited over 30 min for cheeseburgers and they never came so we left. Terrible never going again

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★ 5

The food and service was great. Staff was very friendly and accommodating and they made us feel welcome. You can tell nobody eats inside anymore because it looked like it was just built. Too clean for a fast food restaurant. They say cleanliness is next to godliness, which would be great for people who belive. I am a firm believer in being clean. So satisfaction was guaranteed with this visit. Thank you.

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★ 5

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★ 2

The cashier tried to short change me ten dollars.

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★ 4

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★ 1

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★ 4

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★ 5

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★ 1

Atienden lento

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★ 5

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★ 5

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★ 4

This mcdonalds has seemed to lower their standards

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★ 5

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★ 5

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★ 3

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★ 2

12/23 walked in and had to use the kiosk thing no employees up front. The lobby was gross garbage over flowing trash on the floor.
Placed my order at 613 did not get my order till 640 everyday cold and gross burgers were made wrong.

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★ 4

Food was prepared well and quickly with some slight miscommunication, but was an overall good stop by. Good spot for a highway quick stop

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★ 3

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★ 1

Was getting a doordash and overheard the managers screaming at an employee to hurry and go faster and then proceed to say "what are you retarded?" When the fellow employee spoke you could tell he was special needs and he continued to say he was sorry and that he's doing his best. Come on McDonald's do better. Don't call you're staff retards no matter if they are special needs or not.

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★ 5

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★ 4

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★ 1

Waited 17 minutes in the to order , 4 breakfast burritos and a frappe. When I pulled up I got to cold burritos and Carmel all down the side of my hand I asked were the rest of the order was I was told sorry u get 2 burritos we ran out , complete joke 🤦‍♂️

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★ 4

Great value for the food. Unfortunately didn’t have chicken nuggets alienation meal.

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★ 5

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★ 3

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★ 2

bone

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★ 5

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★ 1

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★ 5

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★ 4

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★ 5

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★ 3

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★ 5

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★ 2

Food look nasty and all looked old like it had been made hrs ago

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★ 4

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★ 3

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★ 5

Great atmosphere

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★ 4

Fast food

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★ 5

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★ 1

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★ 3

McDonald's has gotten way top expensive for the quality Culver's is a way better deal

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