★ 3

Was not feeling well; went here for breakfast at drive through… long line, wrong food; wasn’t going back through since but feeling well enough after a recent surgery. Not sure if drive through worker was new as my friend was driving…

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★ 1

Literally the slowest “FAST FOOD” location I’ve ever been to. After waiting 30 minutes for my order they forgot my sauces and my fries. Asked for them to get them for me and waited another 20 just for that. At the end of the day I would rather go to Olive Garden on a Saturday night during HOMECOMING night than come here during the week.

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★ 2

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★ 3

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★ 1

It took almost a full hour to get my order. The items were not made correctly and the manager was extremely rude

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★ 1

The manager would rather argue with you than assure you got your food correctly.

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★ 1

This location I have lived by my whole life and they constantly find a way to forget stuff. It’s actually impressive how much they forget. It’s like Half way through taking ur order they throw the headset out the window.

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★ 1

I ordered two bacon bagel meals and two apple pies I waited 30 mins in drive threw in spot two the car behind me got sick of watting and went in to get her money back to be told she could not and had to wait…as we wait for our food we watch 6 cars behind us get there food and drive away…I called the store and the manager Amanda told me that they have new people on the grill and then she just hung up on me..first of make sure u people are comfortable being on there own before u put them there as one of the kids said he only had four hrs of training..after finally getting my food it was wrong so she brought me the right food and before I left I looked to make sure and nope wrong I went in to get what I was missing and Amanda was at the front and she just shoved my bag at me after I complained…she should not be a manager at all she has no personality and no people skills at all…ur customers are to come first I know as I am a manger myself and you should always try to make ur customers happy but she was so rude…please make sure ur employees are trained fully before putting them on there own…just rude customer service…

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★ 1

We have been waiting for over 30 minutes for an order. I asked what was causing the wait. The manager blamed the new workers and sat there complaining about them instead of helping them. The manager refused to give me her name so she is obviously aware that she is doing a poor job and doesnt want anyone above her to know

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★ 1

Ive never had a restaurant mess up so many consecutive times.

And your employee with the disgusting make up who told my finance she's stressed and go back through the drive through when we canceled the order and made it for counter she lied to my face and told me to leave?

Ive had soggy nuggest 4 times now. There's flies and the worst service known to man. You mam shouldn't have a job at all and PUT GLOVES ON FOR GOODNESS SAKE, as if your attitude didn't suck enough.

$60 waiting on a refund and more soggy nuggets with whatever was on her hands which are as nasty as her attitude. Ill drive the extra 20 minutes to manitowoc no second thought.

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★ 1

We experienced the worst service at this McDonalds. And this was not our first experience at this store! We ordered 3 sandwiches and a fry and it took 25 min to get the meal, and that was only because my husband inquired about our order and asked to get our money back. No more stops in Brillion, sorry.

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★ 1

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★ 5

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★ 5

Great job to the workers. We got our food fast and my kids appreciated their fries not being all over in the happy meal box

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★ 1

I don’t go to this McDonald’s often, but when I do, they forget my food. They forgot 3 items in my order this evening which is unacceptable. When I called to tell them, no one could answer the phone even though there wasn’t anyone else there at this time of night.

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★ 5

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★ 5

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★ 1

Used mobile app and they still lost our order. Had to wait in a side spot for awhile. Would not suggest going here later in the day. PM crew not the A team.
*Update, 1 year later. Took 30min to get 4 half melted vanilla cones. PM crew still problematic.

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★ 5

great service food was hot n fresh 🤘

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★ 1

All the booths needed to be wiped down, the seats and backs of the seats were very dirty. The family next to us had to go to the counter and ask for a rag to clean their table off because there weren't any clean tables. The floor was also very dirty.

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★ 1

I asked for 2 CHEESEBURGERS ONLY KETCHUP AND MAYO N I GOT 2 CHEESEBURGERS ONLY KETCHUP. NUGGETS WERE LUKE WARM N SO WERE THE FRIES. YET YOU MADE ME SIT AT YOUR WINDOW FOR 4 MIN AND THEN HAD ME PULL OFF TO #2 SPOT IN DRIVE THRU WAIT SPOT.
YOU NEED TO FIX THIS ISSUE AND YOU WERE BEING SECRET SHOPPED BY ME.

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★ 4

I think they need to smile more. Some are amazing people then some just stare

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★ 4

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★ 2

Ordered a happy meal got no toy for kid and wrong type. Ordered 4 5 dollor meals fries were cold missing 2 nuggets and waited 31 minutes for order. Watched 5 cars go past from behind me in drive thru.

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★ 5

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★ 4

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★ 5

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★ 5

Easily the freshest, hottest food I have had at any McDonald's in a decade. The service was quick, efficient and the staff was friendly.

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★ 3

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★ 1

Just came through here to get some fries with my deal in the app. To the manager who handed us the food, lose the attitude! Very rude and not friendly at all. Especially when I called to complain to the manager and found out it was her who handed us the food and she kept cutting me off on the phone to the point where I just hung up because it doesn’t pay to talk to a brick wall. Lose the attitude! There’s no reason for it! Customers like us pay your paycheck! Kindness is not hard!!! If you hate your job that much, quit! Our bag was full of grease and the fry container, too. Soaked. I’d post a picture but can’t.

As a hard-working employee of McDonald’s in Oshkosh, I think it is a disgrace and is very sad that this location does not participate in the 30% McDonald’s employee discount program. So glad you care more about money than McDonald’s employees. I will take my business to Manitowoc where they do participate in the program and appreciate their employees. Thanks but no thanks.

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★ 1

One of the few places to eat around town and this place needs better management, most of the workers are high schoolers and they seem to try to do their best to fullfill the orders of customers, but management shows no type of lidership or organisation, there is one manager that stands out the most for being super rude with customera, has really bad temper and always closes a half hour early before the end of the shift, I myself had arguments with her before over ordering online she would not make my order since it was "pre paid already" even though its the way I have place orders online for the past years, amanda really needs to either find a new job or do the job the proper way and with a better attitude and make their custumores feel welcome.

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★ 3

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★ 1

Current Update:
We intended to place an order at the counter, but the individual assisting us was quite impatient when I inquired about a grilled chicken option, which they didn't have. Their customer service lacked the warmth and professionalism you'd anticipate. Consequently, we left without ordering. It's challenging to support a business like that.

Previous Update:
The fries were excessively salty. We ordered two cheeseburgers, but they forgot to include the meat. The staff did rectify the mistake, and were accommodating in fixing the missing meat in the burgers.

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★ 5

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★ 1

Customer service inside the store is absolutely terrible!!!!!! Waited ten minutes inside, just to have to go through the drive through to get some service is some kind of bullshit.

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★ 1

Big Mac didn’t have a patty in it… how am I suppose to be big☹️☹️

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★ 2

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★ 1

Good food. Great service

Updating this from 5 star to 1 star. Incorrect orders constantly and piss poor attitudes when you come back to tell them.

Train your employees better or get new management before I change this again

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★ 5

Best McDonald's breakfast I’ve ever had. Thanks!

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★ 3

The delays are really bad I don't understand how breakfast goes quickly but lunch and dinner service moves slow

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★ 1

Waited 15-20 minutes for chicken nuggets and was yelled at by the staff

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★ 5

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★ 3

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★ 2

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★ 5

It's a shame that McDonalds doesn't recognize cash. I was an avid customer who used your app a lot for specials until you changed your app to charge card only. Now I rarely go there.

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★ 4

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★ 5

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★ 4

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★ 1

ZERO CUSTOMER SERVICE WORST FAST FOOD PLACE EVER MANAGEMENT HAS NO CUSTOMER SERVICE SKILLS AT ALL NO GLOVES WORN ON ANY CREW MEMBERS WHILE PREPARING ORDERS NO Acknowledgement IN THE DINE IN AREA AT ALL ORDERS WERE JUST THROWN IN THE BAGS AND WRONG ORDERS WAS GIVEN OUT TO MULTIPLE CUSTOMERS I WILL NEVER EAT AT THIS LOCATION EVER

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★ 1

Believe it or not, this place is a disgrace to the McDonald’s name.

Every order comes out wrong or poorly made.

Wanna be Weekend Manager Lady is lost, dazed and confused at very best. Mostly just rude and inaccurate.

Two visits this week and both missing items and items made horribly wrong.

Do yourself a favor and go elsewhere!

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★ 1

Waited 20 minutes for a curbside order. Had to come inside to actually get it. Then had to wait an additional 5 minutes.

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★ 1

Went inside to order. Waited 10 minutes and no one took our order. I needed to use the mens room but it was locked. We left and went to dairy queen.

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★ 5

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★ 5

I'm lovin' it

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★ 5

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★ 1

I typically don't write reviews but this behavior was disgusting and disturbing. I ordered a value meal and then kids meals for my kids through the drive-thru. I asked for ketchup for their sauce for their chicken nuggets. When I was at the window I politely asked the girl if I could have some ketchup for my fries. I am assuming it might have been the manager Sunday, 8/4 or the guy was wearing a gray shirt but he rudely handed me ketchup and told me that there was about 20 packets in the chicken nuggets Happy meals. I didn't go through every box ( Plus this was for my meal)and I told them sorry I didn't see that he proceeded to say "cuz you didn't even look". Which I'm pretty sure there was an f word before even. You could tell the girl working was mortified and told me to ignore his behavior but it was disgusting and I would think twice about this McDonald's due to that behavior. Especially when you have small children in the vehicle confused on why he yelled at me, and they could hear everything 😔

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★ 1

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★ 4

I ordered a cheeseburger. The cheese was only half on the burger. I was the only customer in the drive-thru. There were no vehicles in the parking lot. It oddly took a few minutes to get help.

All of it would be understandable if it were busy, but it definitely was not. 🤷🏼‍♀️

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★ 1

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★ 2

Food was cold, incorrect, and took forever when it was a small, simple order.

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★ 1

This review has been a long time coming. I've given them chance after chance to improve, spoken with managers and staff but nothing has gotten better. Where do I start? Long waits, rude staff, inaccurate orders 9 out of 10 times (no exaggeration there), serious health concerns (I'll get to that part). I go through the drive-thru here almost every day for iced coffee and often something to eat on my way to work. I stopped ordering food for the most part because I know that whatever I order is not going to be what I get. Lately the iced coffee has had almost no flavor, tastes like it's mostly water. When I say that they mess up orders let me just clarify that these aren't complicated orders either. For example, a cheeseburger with only ketchup. That single thing alone has been messed up all but two times. There are almost always onions on it as well. I don't understand how you could mess this up every single time. Especially when there's maybe one car in the drive-thru behind me and a few people in the restaurant. There are multiple drive-through staff that are completely rude and talk to you like you're an idiot. My suggestion is that if you don't like the service industry or dealing with customers, find a job where you don't have to do that. The biggest concern of all for me though was one day the drive-thru was pretty busy and nobody was inside so I went in. Big mistake. A young man came out of the bathroom with the cleaning supplies toilet brush in A young man came out of the bathroom with the cleaning supplies, freshly used toilet brush in hand, no gloves, and he set the toilet cleaning supplies on the order pickup counter. He then went straight to bagging up somebody's meal. Again, NO GLOVES. Maybe he washed his hands on the way out of the bathroom, but I doubt it. When he came back to get the cleaning supplies I said "hey buddy you should probably move the toilet cleaning supplies off of the counter where you place the food before your supervisor sees that." His response, and this is verbatim, a small chuckle and then "Oh, this isn't that kind of restaurant." Needless to say I lost my appetite, took my iced coffee and tossed my food in the trash after leaving. I worked at McDonald's when I was 14 or 15 and it was probably the easiest job I've ever had. I'm not saying that there aren't difficult days there or things that could potentially make the job harder but there's a reason it's a lot of kids first job. It's easy. Fast paced, yes. Difficult customers sometimes, yes. But the beauty of our country is that if you don't like something you can change it, including your job. I am officially done going to this McDonald's for good. Hopefully the owner reads this and decides to make some changes. I will drive out of my way to avoid this place.

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★ 1

No one there has a sense of customer service. Everyone always seems annoyed, mad, or inconvenienced by customers. Went there today and the employee in the 2nd window that gave me my food didn’t greet me or confirm the food he was handing over to me, basically threw the bag at me and shut the window. Don’t know his name, just a younger guy with dark brown hair and freckles.

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★ 4

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★ 1

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★ 2

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★ 3

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★ 4

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★ 1

We went to the brillion mcdonalds last week and the spicy mcrispy was so fatty and hard I couldn't even chew it I had to throw the whole thing away. Also we had to pull forward and the guy gave us the wrong order at first and after we were digging our hands in the bag the worker came back and gave it to the other customer. I would have been mad if that was my food. I did a review on the app as well that said they contacted the brillion store for a refund for my order and we are still waiting

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★ 3

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★ 4

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★ 1

Placed order on the McDonald’s Mobil app and it took 20 mins and when we did get it the order was wrong. 😡

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★ 2

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★ 4

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★ 2

Store hours don't seem to be adhered to. Store is not open until 10:30 pm as posted.

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★ 1

The manager is a terrible person, I ordered two combos and she only gave me one soda, when I told her that I was missing the combo she only prepared one and she went and threw the bag in my hands when I returned I told her that I was missing another combo and very angry she didn't He wanted to help me with nothing. I had to pay again to get another meal. I asked him her name and he refused to answer, I told him that I would talk to the manager to whom he just laughed, later I found out that she was the manager and her name was Corinne

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★ 3

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★ 3

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★ 1

Rude counter person

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★ 4

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★ 5

Fools ole classic

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★ 3

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★ 5

Little over priced, app didnt link to store but manager gave me the discount anyways. Frappe was good.

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★ 1

Terrible service

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★ 1

Shouldn't have to pull up and wait 10 mins for a cup of coffee at 7:30 in the morning

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★ 5

McDonald's experience is usually consistent at decent value. The restaurant was clean and people were helpful.

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★ 5

Excellent food service and clean fast no complaints

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★ 4

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★ 1

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★ 5

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★ 1

Said I needed to show bank statement for proof of payment, food is made for over 20 mins and got old food because of technical issues, not right.

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★ 2

Usually messes up orders

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★ 1

Leaving 0 stars for the horrendous “manager” Maddy. They were extremely busy so I was super patient and understanding. When I got up to the 2nd window (which was open) I could hear the “manager” on the phone with a customer in which they had messed up an order for. She was extremely rude to this person. After the call ended she and another worker were complaining about this customer and took zero accountability for their mess up. After sitting at the window for about 4 minutes listening to their complaining about this customer, I couldn’t take it anymore and piped up stating that they are extremely unprofessional and rude and that is not how people in customer service should be acting. The “manager” pretty much got in my face and I asked for her manager, in which she just kept replying she was the manager. I demanded a phone number for upper management at this point. They closed the window, I waited another extended amount of time and they gave me a ripped portion of bag with a 1-800 phone number-which is just for customer service. Then gave me my food which was missing food! So I said I’m missing food, and they threw another fit! Finally got the burger I was missing, got home to find out the bacon I paid an extra $2 for was not even on the burger. So I called (phone was not answered for 2 minutes) acted like I was not a part of the confrontation that happened about a half hour earlier, I spoke kind and gentle and was told to come back and get the burger. I was already home, 20 minutes away. She was snotty, so I asked for her name so I could call in the morning and talk to a different manager. She said she did not have to disclose her name, but Google does wonders-I was able to find her first and last name. She just graduated last year which would explain her lack of maturity, being courteous and disgusting acts of “professionalism”. Customer service is not her forte. I’m extremely disappointed and was terrified to eat my food, so I didn’t. Just terrible.

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★ 4

I mean, it's mcdonalds...

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

Absolutely awful customer service! Manager was extremely rude, no comprehension on manager skills! Her name is Maddy! They don't answer the phone when calling as they missed 5 sandwiches in an order that we waited over 20 minutes for. Then when performing her refund of cash she refunded the wrong amount and sandwiches! This is who we call " managers"!

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★ 5

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★ 4

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★ 4

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★ 1

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★ 3

Bring back the REAL Mac Sauce. The Togo ones are an abomination.

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★ 5

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★ 5

Employees were helpful and received food promptly

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★ 3

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★ 5

Fast friendly service and clean facilities

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★ 5

I ordered the Oreo Frappe this morning with one shot of espresso, and the gentleman that handed it to me said I could complain to him if it wasn't perfect. IT WAS DELICIOUS. 10/10.

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★ 3

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★ 4

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★ 1

Went here and waited 10 minutes for someone to notice me look back and see kids playing flip cup in the kitchen and they screwed up all my orders not impressed

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★ 5

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★ 4

Like 👍

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★ 1

The cashier was rude and mean she hurt my feelings

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★ 4

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★ 5

The freshest McMuffin I can remember.. nice surprise on a rainy Wednesday morning.

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★ 5

Clean. Hot food. Friendly staff. A nice location.

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★ 2

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★ 1

Ordered mcgriddles with sausage egg and cheese. Only got sausage

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★ 2

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★ 3

Long drive thru and curbside pick up and ordered with app took long time, doors locked so couldn't go inside. Waited 15 mins

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★ 4

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★ 1

Got there at 9:55. Shut their lights off and didn't say anything. Nice customer service. No wonder this play is rated shiitty.

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★ 4

The morning service is fantastic!! The evenings however are a different story. Very, very long waits (even for a dinner rush) my orders are usually wrong in some way.

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★ 5

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★ 5

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★ 3

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★ 1

Oh Lord
Ordered a Double quarter with cheese... Simply look like they dump all the grease from the tray into the box... grease all over the bun and the box... Simply disgusting

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★ 4

Typical McDonalds.

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★ 4

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★ 2

Long wait, worst big Mac I have ever eaten. Horrible Big Mac. Whoever made it didn't care or was poorly trained... never going back.

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★ 4

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★ 3

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★ 1

Horrible!!!! Came in yesterday before work and they would not serve me because I had cash??? What kind of excuse is there for that!!! Will never stop here again!!!

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★ 1

These people are there just to get a paycheck

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★ 4

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★ 1

Every single time I go to this location they get something wrong. Every single time!

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★ 1

Orders in drive through are often wrong. Twice have had egg shell in my breakfast sandwich

I'm not sure if it's just this location but it's a very poor reflection on the chain as a whole.

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★ 5

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★ 1

Not very nice employees and they have terrible service.

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★ 1

1st I see employee eating French Fries while making up orders. 2nd my mom gets a raw sandwich still pink in the middle. Asked for a different sandwich and all the workers walked over to the "new sandwich" did something 🤔 and then gave it to my mom. Needless to say that place is a JOKE!!!

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★ 4

Modern and clean …

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★ 5

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★ 1

Will not get your order right must check in parking lot before leaving. Or You will be coming back for the right food employees want $15 an hour but can’t get one single order correct it doesn’t take a rocket scientist to read the board

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★ 3

Sat at the window for 8 minutes and then got asked again what our order was because they didn't have it on the screen. May have been a one time fluke but kind of disappointing.

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★ 5

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★ 3

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★ 4

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★ 5

Got 50 nuggets and personally ruined the coworkers day, great service though.

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★ 3

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★ 4

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★ 4

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★ 5

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★ 5

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★ 3

Very slow. Fries Luke warm

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★ 1

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★ 5

It's McDonald's it's not horrible

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★ 5

Great food

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★ 3

It is McDonald's

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★ 5

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★ 1

Literally always closed. Closed again today at 8pm. "Not enough staff" with 5 vehicles in staff parking area.

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★ 2

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★ 4

Food was good and warm,received my food fast.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 4

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★ 5

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★ 1

Can't get food from here past 930 because it's to close to them closing!!! Close at 930 then...this McDonald's is terrible abd should just shut down

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★ 4

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★ 5

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★ 1

We arrived 1/2 hour before close. We weren’t able to get anything because all of the machines had been shut down for cleaning already. We were told, “Well we close in 25 minutes.” Couldn’t get ice cream, couldn’t get coffee, and there were only three cookies left. What a joke. If you are open till 10, all your machines should be functioning until 10:00. We continued our road trip without food🙄.

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★ 1

The crispy chicken sandwich was anything but crispy. It is amazing how the photos make it look attractive. It looked like it washed up on a beach.

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★ 5

Wonderful service from Nikara

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★ 5

Very friendly staff, orders are done quick and right, and prices are cheaper than some of the neighboring cities like Appleton!

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★ 5

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★ 3

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★ 2

Tried for a cup of coffee only could get small they did not time to make more but charged the same the time before gave a big cup only half full

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★ 5

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★ 4

I had to order a quarter pounder because I wanted to see some meat.

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★ 1

Shuts down grill for mc ribs by 7

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★ 5

Convient place for food to pick up before work when in a rush

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★ 1

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★ 3

Its ok the workers try. Just do yourself a huge favor and double check your order for accuracy before you pull away. Especially the happy meals

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★ 3

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★ 3

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★ 4

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★ 1

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★ 1

Waited 45 minutes to get cold food.

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★ 4

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★ 5

Got a diet Coke. Like the two window check out on drive thru. What's the other restaurants would use there's more?

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★ 5

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★ 4

Food was hot and Fresh. Server was friendly . place was Clean .

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★ 4

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★ 5

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★ 3

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★ 3

I'm not a huge fan

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★ 5

I get a vanilla coffee almost every morning and it depends on the workers weather it tastes like vanilla or not. May start going on chilton since I work there for now

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★ 5

Great McDonald's. Every employee i have talked to cares and does a good job.

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