★ 3

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★ 1

Chilton McDonald’s….. Went through the drive thru on Sunday October 12 at 2:00pm and waited 15 min just to get an order placed and then sat another 15 min before I received my food. I ordered two burgers and a medium fry. When I returned home, my husband’s burger had no condiments on it and my double cheeseburger had a pickle and ketchup and to bottom buns put together to make it. We called the restaurant to talk to a manager only to be hung up on when asked what she could do for us for the trouble. Continued to call back (6 times) only to be ignored. If she couldn’t handle the simple situation with our simple question why not offer a simple solution?! Very unhappy with their service!

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★ 2

Drive thru guy started asking about Mobile App before I even got in front of the menu and speaker. He never said total amount after I ordered. Went to pay and was given my change. Started pulling forward, saw wrong change, backed up and said that I was missing some change and they couldn't open the register to give it to me. The girl looked to be a highschooler and not sure about the guy, but I think some training needs to be done about taking orders and making correct change for the customers.

First time happening here in about the last 19 years that I've been going through the drive thru. Food was good though.

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★ 1

They always seem to screw up the orders and food is seldom hot. They also don’t know how to apply the codes from the app. Hire a whole new crew!!

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★ 2

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★ 1

Got there at 10:15 for drive thru. Says they close at 11. Sat there for 5 minutes and no one answered the drive thru. Change tour hours if you refuse service until 11.

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★ 4

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★ 4

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★ 4

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★ 1

Waited over 40 mins for a cheeseburger and fries for my son after his football practice. Finally asked for a refund and left. No communication as to what was happening. The lady did provide a refund and apologized.

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★ 1

Tonight we went through the drive thru and there was a line and all the spots filled waiting for food to be done. After waiting for 40 minutes we had starting asking cars how long they were there and some said an hour plus. Not only us but multiple people went in to ask for refunds because we noticed the teenage employees were fooling around throwing trash and joking when there were literally 20 plus people waiting for food.

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★ 3

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★ 5

Order was correct at this location too!! Keep it up McDonald’s!! Happy customers here!! And it was HOT n FRESH!!

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★ 5

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★ 2

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★ 1

Another customer and I went in to McDonald's to order and they would not acknowledge us so we ended up leaving. Therefore they had two lost orders. Normally, I go through the drive through here and things have been fine but I needed to use the restroom. Which was extremely dirty and probably hadn't been cleaned recently .

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★ 5

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★ 1

Early morning visit: Nasty unclean bathroom, trash not emptied from overnight nor the bathroom cleaned up gross toilet. Restaurant area not cleaned up tables, floor dirty overnight, bugs flying around the light fixtures. Worst experience ever at a McDonald's.

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★ 1

I don't normally complain about a McDonald's. However, our visit started with the self-serve scanner not reading the app. Then once we ordered our order was missing items. Next up both ketchup dispensers were out of ketchup. I told an employee, he gave me 2 packets and said he would replace it. I saw 2 other people mention it to him again. Mind you, it was not busy at all, nor was the drive-through busy. Then next up, the bathroom, flies all over, paper towel dispenser out of towels and falling off the wall.
Plain and simple...do better!

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★ 3

Doordash order. Food arrived on time, kind of warm. Fries old and many smaller pieces, not great. 2 cheeseburger meal was customized for extra onions (looked more like LIGHT onion) and estra pickle (just had one as usual) so no requests followed. Asked for salt packs, given 2. No napkins. Just meh

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★ 2

Their hours say 11pm they closed before 1030pm as I was leaving there was a line of cars coming by from the fireworks show in the next town over I can say they definitely lost out on a bunch of customers seen a lot of blinkers turn off as soon as they seen the lights off. Big golden arches are still lit up though.

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★ 4

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★ 4

They seem a bit flustered at times. Fries are cold or something was forgotten. They are trying, though.

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★ 4

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★ 4

We went thru the driveway thru and was greeted great. The order was correct. When we left and opened the bag before driving away. The 1/4 quarter pounder was warm at best and the fries were cold. Unfortunately the food was lacking.

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★ 4

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★ 1

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★ 3

Mc Donald's on whole have down hill like a lot of places food has gone down hill and over priced

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★ 5

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★ 3

Drive thru and they gave us 2 napkins for 4 sandwiches and chicken strips.

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★ 4

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★ 5

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★ 3

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★ 2

Went in with my husband and our daughter. 5 employees that I could see working, not one greeted us. Husband goes to the play place and I wait at the counter for over 10 minutes, patiently waiting for somebody to take my order. They're all glancing over at me, but not saying anything to me. Finally the woman that was working the drive thru comes over and takes my order, but didn't apologize for the wait or anything.
Ordered extra sauce on my husband's breakfast sandwich.. there was barely any sauce. Lady says "I can fix that", takes the sandwich from me, puts sauce on it and hands it back to me.
Found a hair on my hash brown. Lady throws it away and hands me a fresh one that just came out of the fryer.

Not impressed with the service at all. There was also a very large man working there that was seemingly barely doing anything but grabbing drinks for the lady in drive thru... His hair was so greasy and frayed, not kept up or put up, looks like he didn't shower in over a month. Definitely not coming back here.

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★ 2

Ok I placed an online order for curbside. I waited 20 mins before I went in. They apologized, gave me a free item and I went home. I live 12 minutes from the location. I got home to divide food to my family. They forgot the 10 piece chicken. Called them they made it right. I got home to finally eat my food.....no bacon on my quarter pounder. And that patty was not a quarter patty. It's already 9pm. I dont have time to run back and forth because people are not being taught to do it right the 1st time. The crew is empathetic and friendly. Can't really speak to much about the inside. But I doubt I will be back.

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★ 1

The people working were rude, nobody greeted us they avoided us standing at the register and came over and walked away, then when told to take the order by someone said "i guess i can" The gentleman who brought our food to us was the only one to say anything to us. They were not busy when we were ordering as far as having multiple cars or people waiting. Really disappointed in the team that was there this afternoon

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★ 5

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★ 5

Chilton McDonald's, thank you for the care in packaging our food. Was fresh and had napkins 🤗

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★ 5

Good service and nice people

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★ 5

Nothing like the $5 deal!!!!

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★ 4

Just another McDonald's but the fries were fresh

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★ 1

What’s the point of having a coffee and ice cream machines if they are never working! Been waiting months for new parts…. It’s always something with this McDonald’s!

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★ 4

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★ 5

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★ 3

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★ 2

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★ 5

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★ 1

EVERY TIMEEEE I get a coffee I ask for and PAY for a medium. And well I get a small!!! It literally said on the cup it was small and highlighted yellow. I’ve gone to other McDonald’s and they give me a medium so I know what it looks like… and you can’t tell me a medium cup goes from roughly 4/5 inches in height to a large cup! That’s an extreme difference!

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★ 1

Eat the package, has more nutrition in it.
More than $2.00 for hash browns? W.t.F.?
Get a meal for $5.00. Junk food for sure.

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★ 4

Is fast food to eat something when on the run

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★ 5

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★ 5

Best mcdonalds ive been to bar far. nuggets were amazing

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★ 5

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★ 3

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★ 5

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★ 1

Absolutely one of the worst Mc-d’s around
Service is terrible employees are rude and the owners up charge for ice t lunch the cheapest drink you can make other than water

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★ 2

I've been to a lot of McDonald's but here in the USA and many overseas. This one in Chilton it the worst. Been here 3 times in aa many years. And every sandwich was SMASHED down why?. A burger patty was folded over on a bag Mac. Bad quality. At least the French fries was good!

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★ 1

Messed up super easy order, coffee was good though

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★ 4

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★ 5

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★ 2

Gave me wrong food at drive thru

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★ 3

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★ 1

Service is extremely slow and employees seem like they don't care! What a joke. Fast food no!!!! So slow!

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★ 2

🤮

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★ 1

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★ 5

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★ 1

Didn't come close to what we ordered.

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★ 3

Why arent the Mcflurries actually mixed anymore. Like all of the toppings are at the top and after 3/4 of it is the vanilla plain.

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★ 5

I asked for scrambled eggs freshly made. I had to wait a few extra mins and pull to the side but it was worth it! Great job Mickey D's - Chilton!

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★ 4

Chilton is better than Kiel!

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★ 5

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★ 3

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★ 5

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★ 3

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★ 5

Nick seriously made my morning today. I had a rough night shift and stopped for some breakfast. Nick turned my morning around. I will be back in hopes he serves me again.

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★ 4

Door dash liaison again and I have been to this location multiple times today.
The dinning room was pretty clean and every time, even through lunch. The bathroom was actually clean and stocked. Everyone was busy but pleasant, no nonsense work ethic was definitely noticed. Didn’t have to wait long for orders.

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★ 3

Forgot toy in happy meal

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★ 3

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★ 1

If I could give zero I would. Ordered food this morning, a simple order and they still ended up getting it wrong. I understand things happen sometimes but every time I go something is messed up or I was given old food.

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★ 5

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★ 1

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★ 5

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★ 3

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★ 3

My once a decade visit to slimy Ds. The staff in Chilton were polite and helpful. The food still sucks. Especially the fires, who likes brown fries. To me that is burnt.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 3

Service was very slow and food was cold

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★ 4

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★ 5

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★ 1

If I could rate a zero I would! Stopped.for supper and had it to go. Messed up both sandwiches. When I called the lady was so rude! She said I could come back another time for replacements. REALLY?? I said I'll be back in a little while for them and the lady said she'll have them ready and guess what they never made them. Now I am here waiting!! Meanwhile the rest of our food is getting cold! Asked her on the phone if she wanted me to bring the wrong ones back and told.me I don't really care what you do with them and hung up on me! Once.i got there another girl told.me it was the manager that I spoke with on the phone. Now.to me this was very disrespectful!!!!! Gonna get my replacements and NEVER COME BACK HERE AGAIN! I'LL take.my.business elsewhere. Heard so many complaints about this place. Boy has it gone down the drain

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★ 3

I used the App and I had to remind them of my order after almost ten minutes. I was very patient. I still don't get it. They want you to use the Mobil app and they still can fill your order. What's the sense of the app if they don't fill the orders. Now, this isn't all the time as most of the time it works. At this McDonald's on North Ave in Sheboygan I have the most problems with having to wait on my orders longer than normal.

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★ 1

The store hours say open till 10. We are pulling a large horse trailer and cannot go through drive through. Find the door at 830 and it's locked not in pressed with this location.

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★ 5

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★ 5

La rapidez y calidez en la atención son excelentes!

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★ 5

Nice McDonald's with fast service and good food.

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★ 4

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★ 3

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★ 4

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★ 5

Grimace shake was amazing. But I do hate that people are making rumors about it

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★ 4

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★ 2

Went for ice-cream cone said that there machine was not working

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★ 3

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★ 1

Yeah it says they stop serving at 9:59 pretty much 10:00 at night. And I go to the drive-thru and it says that they're closed 5 minutes early then why say that you served till 9:59?

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★ 5

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★ 5

Yummy

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★ 3

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★ 3

Usually it is okay aside from getting a couple orders wrong. The main problem is I watched then dig into the fries while working and eat then with their bare hands in front of customers.

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★ 2

Needed something fast.
Ordered thru mobile app.
Food was cold, not even warm.
Everyone looked miserable 😣

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★ 5

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★ 2

As nice as the furniture is, this place is not kept up. Floors are sticky and covered in food, tables uncleaned, food cold and old.

We were the only people here in the 30 min that we spent here and none of the employees left the front counter to clean. First and last time here.

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★ 3

Great cappuccino

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★ 5

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★ 4

Person who took my order wasn't very friendly! Didn't even talk to me.

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★ 5

Clean and speedy

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★ 3

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★ 3

Typical

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★ 3

It's fast food.

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★ 4

Typical McDonald's experience. Food and service were as expected. The interior is getting a little dated and needs some TLC.

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★ 4

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★ 1

Always get COLD FOOD and management wants to argue

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★ 5

Love going to this mcds for drive thru & eat in. Employees are friendly, attentive & quick workers, Kids play area is always clean, bright, & fun for the kids.

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★ 5

Great coffee ☕

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★ 5

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★ 4

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★ 5

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★ 3

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★ 1

I don't know how all these 5 star reviews are popping up for this location because the quality and timing of service has gone way down. I have never ordered a double quarter without receiving a single quarter. The sandwiches are sloppy, often with condiments dripping off the side and toppings laying out of the sandwich. The fries are saltier that the dead sea and don't count on a drink to wash it down because half the time the soda syrup hasn't been changed. Just today I ordered a bacon mcdouble but didn't habe bacon on it and a regular mcdouble with mayo and tomato. The regular mcdouble came with the tomato, pickles, and mayo on the OUTSIDE of the sandwich. I would love for it to be explained how these mess ups occur at such a high interval? We're all human, I used to mess up when I worked here. But we never let this occur so frequently. I wouldn't mind the wait time at all if the things were made properly.

Source: Google

★ 1

My wife ordered me 2 Quarter pound cheeseburger, hold the cheese. Tags on box said special order/ hold the cheese on both of my Quarter pounders. Both had cheese!! I sure as he** hope these employees are making minimum wage because I would hate to think of them being more over payed than that! I will once again be avoiding this place for a while!

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★ 3

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★ 5

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★ 5

Awesome workers

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★ 1

When we go through the drive through our burgers are always made super messy and recently the Dr Pepper has started tasting funny

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★ 5

Good food, its mcdonalds so you know what youre getting. Workers always seem polite as well.

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★ 5

Its lunchtime and you're traveling!! Chicken Tenders are a great treat for everyone!! Even better with some sauce!!

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

Lugar preferido de mi hijo

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★ 2

Messed up orders multiple times on different occasions. Lately the food isn’t cooked all the way and makes my family sick. Order taker at first window was really rude and smelled terrible.

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★ 3

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★ 5

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★ 5

You phone number is not in service, FYI. Are the rumors true? Have they brought back the bagels?! Praise baby Jesus.

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★ 5

The app has so many great daily deals. I recommend the McDonald’s app for everyone. You get rewards and free stuff!

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★ 2

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★ 1

Slow

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★ 3

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★ 1

Food tastes worse each time I go back. Was also surprised that McDonald's was adorning Disney. Never going back n pass it on to others.

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★ 3

It is a McDonald's

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★ 2

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★ 5

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★ 2

Bathrooms were dirty and food was semi warm at best. The place was run by students that seemed to need guidance on operational skills. This was on 4/28/22 in the afteenoon

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★ 2

We had dine in and it seemed to be that they were treating me as an after thought to the drive thru customers. I had handicap parking but not enough. No handicapped entrance difficult to even find the entrance after you parked in handicap spot. Very inconvenient

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★ 2

Sorry to say I was seriously disappointed with this locations' service and food quality. A totally child run restaurant with totally messed up experience 😕.

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★ 2

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★ 4

Wait times while in the drive-thru have significantly decreased, even during peak meal times, now that they have hired more staff. Orders have increased in accuracy and freshness with the additional hirings. Quality is about what you expect for McDonald's. I have not eaten inside yet since the pandemic started so I cannot speak as to cleanliness and such at this time.

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★ 4

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★ 5

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★ 2

The hours keep changing. I got there for lunch as a truck driver and was told I would have to use the drive thru. The restaurant is attached to a truck stop yet we can't eat there after 130pm.

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★ 5

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★ 5

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★ 5

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★ 5

The service was great, and they were busy too, so In my opinion they know what they are doing.🤗

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★ 5

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★ 5

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★ 3

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★ 3

Good food

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★ 3

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★ 5

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★ 3

It's McDonald's. They have shortened their hours because they don't have enough employees.

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★ 2

Fries was cold and nuggets were old the orange juice tasted like mold

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★ 5

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★ 4

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★ 1

Always closed early, missing food from my order, or half filled fries. Employees don't care here.

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★ 4

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★ 1

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★ 3

Ok food and service

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★ 5

Fast friendly and good food

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★ 2

Eesh... these poor workers. Way under staffed, dining area closed, 20 minutes wait, wrong order was given, but I just rolled with it. Felt bad for em and just thankful some people showed up for work.

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★ 3

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★ 3

I ordered a crispy chicken sandwich and it didn't come with mayo on it at all.If you don't put it on the sandwich you should at least ask the customer if they want it. Sandwich was very dry.

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★ 4

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★ 4

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★ 2

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★ 4

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★ 1

Three out of the last four times I've went to this location my order has been wrong. Strongly suggest you go to Chilton dairy queen or a different McDonald's location instead.

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★ 2

Whole order was wrong. Even with the grill slips being correct. 😅

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★ 4

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★ 5

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★ 3

No fries!!

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★ 3

Slow service

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★ 5

Ran in for a quick bite and to use the restroom during a long drive. The drive through was very busy so I thought I may have to wait a long time but Melissa (the manager on duty) and her team were on top of it. She was discussing orders with the back of house, bagging orders and filling up McCafe drinks left and right. It between all of this, she quickly and cheerfully takes my order. As a former McDonald’s crew trainer, I know efficiency when I see it. Food was hot. Tea was cold. I was happy customer.

Ps. The bathrooms were surprisingly clean too!

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★ 4

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★ 5

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★ 5

Good Hot Food Even at the end of the night.

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★ 1

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★ 2

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★ 1

Horribly slow

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