★ 5

My experience was good. This McDonalds was clean as well.

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★ 3

Typical

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★ 2

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★ 1

I’ve literally never left a bad review anywhere before but it was just insane how long the wait was, I just left the drive thru line without food because I was gonna be late to work

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★ 5

Good food.

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★ 3

It's McDonald's

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★ 1

The person was at the window where you pay and would not open the window to let us pay and ignored the fact we were at the window so we had to go to the next window to even pay. then when we actually got our food the whole order was made wrong.

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★ 1

Lady working window with face mask on clearly hates her job and has no business being in customer service. Rude.

09/27 12:20pm

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★ 5

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★ 1

I have asked several times now for this location to burn the muffin. I get a muffin that is not hardly toasted. It is like chewing on rubber. How hard is it to burn a muffin?

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★ 5

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★ 1

If your posted hours are 11:00pm you should not be locking your doors at 9:30pm absolutely unacceptable.

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★ 5

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★ 5

asked for extra pickles and they gave me 5 pickles, good boy. (i ate 2 of them)

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★ 4

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★ 5

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★ 1

Way to many kids working. Awful mcdonalds location. One of the worst I've ever seen. Also don't bothering ordering inside they only care about the drive through.

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★ 4

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★ 5

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★ 5

Great food

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★ 1

I have to stop going to the drive up. I order my hamburger without onion, and they constantly put in onion. I am allergic to onions. Toss the burger out. Why do I even try to pick up a meal there, on my way to work?

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★ 1

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★ 1

I realize good help is hard to find, but wow, never seen scraping from the bottom of the barrel before. That was 3 years ago, tonight 8 decided to swing though and try it again, i can't believe it, but it got worse. The people that are there tonight definitely should not be in customer service.

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★ 5

I absolutely love this restaurant great food and wonderful service and atmosphere

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★ 2

New lady tried to help but needed to call the manager on duty for the lunch shift for Wednesday, May 28th 2025. I could tell there was somewhere else she would rather be. Was a little snotty towards the new girl. Took 5 minutes to get two hamburgers with ketchup and onions.

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★ 1

I cannot, for the life of me EVER get what I ordered. Not just at this McDonald's, but EVERY McDonald's I ever go to. I don't eat cheese so I always order my items with no cheese. But 90% of the time, they still come with cheese. Like, how hard is it to read a piece of paper that says "no cheese"?!?!?! McDonald's seems to be the only place that struggles with this because any other place (Wendy's Burger King) seems to do just fine giving me the correct order. McDonald's, however just cannot seem to get it right. It's sooooo frustrating because I have to go back almost Every time to ask for no cheese even though
that's how it was ordered to begin with.

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★ 3

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★ 4

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★ 2

Ordered sausage McMuffin with egg. Got egg McMuffin.

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★ 1

Very poor Service !

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★ 1

We had an unfortunate experience with the McDonald’s in Chippewa Falls that we feel needs to be shared. While traveling with our small children, we accidentally placed a mobile order through the app for this location, even though we were nowhere near it. Realizing the mistake almost immediately, we called the store on Sunday afternoon to ask for help canceling the order.

The woman who answered identified herself as the manager. Rather than offering assistance or even basic courtesy, she abruptly told us to “Google it” and stated she was unwilling to help. We politely repeated our request, hoping for a bit of understanding—especially given that we were on the road with young kids and trying to resolve the issue quickly. Unfortunately, her tone grew more dismissive and condescending. She told us that if we didn’t like her response, we could call the manager and complain the next day—implying she wasn’t actually the manager after all.

To top it off, she set the phone down without properly ending the call, which felt like an intentional brush-off.

We understand that mistakes happen, and we weren’t demanding anything unreasonable—just a bit of help in correcting a simple, honest error. The lack of professionalism and empathy, especially toward a family traveling with children, was deeply disappointing. This experience reflects poorly not only on the customer service of this specific location but also on the McDonald’s brand as a whole.

We hope this feedback leads to a more compassionate and helpful approach in the future, particularly toward families and travelers who may be relying on quick, reliable service.

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★ 5

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★ 2

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★ 5

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★ 3

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★ 5

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★ 4

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★ 1

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★ 4

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★ 1

Awful awful mcdonalds. Save yourself the headache and go to the one down the road in chippewa falls.

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★ 1

Thank you. I had two meals, a happy meal, and 4 sandwiches. I was shorted all 4 sandwiches. Being in a hurry I forgot to check and was 30 minutes away.
Not the first time it's happened either.

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★ 5

Great place to grab a meal. Friendly service. Say hi to June.

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★ 2

The guy in the drive thru- makes us feel very uncomfortable. He's not friendly...AT ALL...and just rushes you to order. We come here enough to know. I'm finally leaving a review because we came through here tonight with my family again for a quick bite after a long night, and we got the same experience in the drive with that same guy. If you need proof of my upset...then our order # was 93 for $25.25 and we were there at 10:15pm on 10/19/2024. I didn't see a name tag but the guy just shouldn't be doing that kind of job if he can't even be friendly. Even once. ONCE!!!!!

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★ 5

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★ 5

Quick service

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★ 3

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★ 5

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★ 5

Our chicken sandwiches were good and hot as were our French fries 🍟🩷 Service was fast and the food hot and fresh.. yay!!!

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★ 1

They always forget my ranch and my food is always cold and undercooked. Plus I always wait for more than 10 minutes in the drive through. Even when it’s not busy.

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★ 1

Ordered a kids nugget happy meal w/ bbq sauce and a medium fry w/bbq sauce. Never received bbq sauce with either meal, happy meal only had the kids nuggets in the box. No fries, apples or toy. When I pulled up to the window the guy tried giving me a bunch of ice cream.

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★ 1

Swear yall mess up more than any mcdonalds in the USA. Seriously, shut the doors and reevaluate. Im so sick of spending 10$ for a sandwich and yall cant put the correct 3 ingredient's on it...
Steak. Egg. Cheese. Its literally in the name of the sandwich.

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★ 5

It was a good crispy chicken I had!

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★ 1

The food I received here was undercooked and the chicken nuggets I got were raw and the batter was still on it

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★ 4

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★ 1

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★ 1

Don’t know how to make the food correct even after saying several times not to put certain things on the burger. Order is always wrong and messed up. Don’t waste your money at this location

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★ 2

Order was wrong and after asking for extra napkins, I received none at all.

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★ 4

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★ 5

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★ 2

got a mobile order, ordered a meal for 2 people, gave us no fries. the receipt says large fries but yet no fries.

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★ 3

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★ 5

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★ 5

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★ 1

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★ 5

Ok so Jill was super helpful and took the time to call another store with an order issue I had. Everyone from both locations were super kind and tried to help the situation and just wanted to give a shout out to them both!

She went the extra mile to ensure it was taken care of when she could have easily just said sorry for the inconvenience.

Wasn't the response I was expecting and though it was my fault they were awesome. That was about 5:30pm on a Monday(today) right when they were all picking up in business.

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★ 2

I went in for coffee. Service was good but I got the feeling I wasn't supposed to be in there. I don't even know how to order anymore.

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★ 5

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★ 1

Getting too expensive

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★ 5

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★ 4

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★ 5

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★ 5

McDonalds food easy location

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★ 5

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★ 3

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★ 4

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★ 4

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★ 5

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★ 3

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★ 4

I could not get fish cooked at grocery deli next door. So a delicious Fish Fillet Sandwich with a small order of fries that were came out large and share with husband who is into Summer Sausage Sandwiches, the Sausage is from Smith Brothers who gave up Cough Drops(jk) located off State Hwy 13 in Colby, Wisconsin I ate the evidence so not any photos were taken

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★ 2

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★ 5

This was the 1st time I had been to that Mc Donald's. I used the drive-thru as i was in a hurry. Haven't yet been inside at that location. But I was very impressed with some of the food I got that day. The French fries were made perfect and I had to eat them right away. There is nothing as good as fresh hot fries from Mc Donald's!! I also ordered the Quarter pound cheese burger. But I wasn't as impressed with that. The burger was grilled right but it had way too much mustard on it. It was almost 3x as much as I normally see on this sandwich. So Mustard was all I could taste.. And that isn't a very good taste to have left over in a persons mouth. So I ordered a caramel frappe for my drink. And they did a good job making that. So overall the meal was good just Way too much Mustard.

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★ 2

Disgusting food the fact anyone eats it still blows my mind!

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★ 4

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★ 5

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★ 4

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★ 5

A worker named Jerri took my order and she was very kind and pleasant. Asked if they accept tips and she said she donates them to Ronald House Charity. Very great service thank you!

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★ 1

I ordered 2 happy meals with other things. I ordered a cheese burger with double fries for the 2 kids. I requested no mustard, onions or pickles so therefore, there should still be ketchup and cheese! All they got was ketchup on their burger. It’s very disappointing because this is the second time this has happened. I also ordered ketchup and ranch and received none! It was very disappointing and upsetting. I also tried calling the store many times and it doesn’t work. Something needs to be done.

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★ 1

If I could give it 0 I would

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★ 1

Visited at 1230... lunch time. 2 employees on break and manager asking about breaks fkr employees instead of focusing on lunch crowd. No greeting, no employees upnfront at all...and you have to wait on yourself. Next time, we will go to culvers.

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★ 2

Make sure to check your bag. You will be missing something.

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★ 3

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★ 5

Great coffee & sundaes. Free parking, clean bathrooms.

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★ 5

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★ 3

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★ 5

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★ 3

Not impressed at all with the window service.

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★ 4

More of a to-go place...coffee not hot...they replaced it....just ok...place to stretch your legs after a long drive

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★ 3

The app didn't work, so I went inside for assistance. Workers were helpful & friendly, but said the app wasn't working for a lot of people and no luck there.

The food was under lights too long. Fries were wimpy, and Chicken McNuggets were dried out.

The door marked as accessible was below standards. I was on crutches and had difficulty opening the heavy door. There was no button to assist with door opening. The tile was wet & slippery, with no rug, and my crutches slipped more than once.

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★ 1

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★ 5

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★ 4

The service was fast. Only minor complaint was the English muffin was not toasted on the two sandwiches we ordered.

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★ 3

Same just way too expensive when you can have a sit down restaurant with a waitress or waiter for the same price and personal service🫰. Nothing is the same, no nostalgic memories are struck when it looks like a corporate office lunch room. And quit hiring 14&1/2 year olds. They can't even cook anything for themselves at home. Enter AI robots and jobs are out the window.🤖🧠🤓

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★ 5

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★ 3

Lobby closed and had to go through the drive through. It was between 7:00 and 8:00am on a Friday. On top of that the sandwiches where made wrong.

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★ 4

Food biscuits was dry. Hash browns were great. Ice tea was good.

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★ 1

We were the only car in drive thru. Lady taking the order had no clue what a big Mac bundle was. All of our food was cold !!! The Macs were so sloppy we had to remake them just to eat it. Mac sauce tasted funny. Sweet tea tasted off. I wouldn't of given any stars but you have to do atleast one to leave a review. Workers want 15 or more an hour hahahahah. Minimum wage is more like it. Worst McDonald's I've ever had. Jacked up prices and smaller food. Never again!!!!!!

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★ 1

Would give 0 stars if I could. Went there no cars in line at all or before we got there got the big Mac bundle fries and nuggets fries were rock hard same as nuggets I worked at a McDonald's for over 2 years so I know for a fact these were past sell time. Big Mac cold everything was cold and rock hard. Absolutely disgusting will never spend my money there again an advice you to not either

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★ 5

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★ 4

Better than average expected service, quality, and friendly

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★ 3

Place is dirty. Windows filthy for weeks. The walls and seats dirty for weeks as well. Yet they worry about the floor so much, that they mop over your feet during breakfast. Vacuum the same time they're cooking the food. They had better change their ways or I and others are going to eat someplace else.

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★ 4

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★ 5

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★ 3

Its McDonald's

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★ 3

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★ 5

Perfect

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★ 4

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★ 5

Food was fresh & Hot

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★ 5

Fast service

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★ 3

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★ 3

Typical new midlife crisis McDonald's . Didn't seem to be enough employees working at the time we were there otherwise a satisfactory experience.

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★ 1

Ketup was empty, trash was full, didn't get a tray, no service they suck

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★ 3

Took 20 minutes through the drive-through this morning. The food distribution window was super slow, only 3 cars ahead of me.

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★ 2

The service was non-existent. Thank goodness for the ordering kiosk or we likely would have had to go somewhere else. I’m not sure who the manager is but they’re either very poorly run or short staffed and poorly run.
We waited awhile for our food and noticed others waiting as well. One person asked for a drink carrier and the employee asked like it was such a taxing request.
We did get everything we ordered so I guess that is a positive and the bathrooms were pretty clean.

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★ 2

I got cold food. Now it's all Mexicans that can't speak English

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★ 2

Food was not made well, one bagel was burnt, all of them were so sloppy we had a very difficult time eating it. They were not busy so there was no reason to make the sandwiches so sloppy.

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★ 1

It was a convenient stop on our way home from vacation. They would’ve forgotten my daughters food if we didn’t say we were missing something. Our order was wrong. Our food was slapped together, and tasted old. Our frappes were melted as if they had them or the ingredients sitting out for a while.

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★ 1

Waited a long time for a very small meal. There was workers in the back standing there on their phone doing nothing which made it slower. Not very good experience

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★ 2

Took forever to get my food

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★ 1

No food because it was between breakfast and lunch

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★ 5

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★ 4

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★ 3

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★ 5

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★ 1

Bad food like leather

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★ 4

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★ 3

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★ 1

Chicken burnt bun burnt

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★ 1

Yo this place is really bad. I mean the food is bussin but the lady with blonde hair and glasse is realy rude when talking ti customersand she needs to resign.

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★ 1

this place is horrible. i wouldn’t even give it 1 star. the woman with the glasses and blonde hair is very rude and just screamed the whole time at me and my friends. we were being as polite as we could but she just kept ticking us off.

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★ 2

Too much ketchup everytime

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★ 1

Terrible just Terrible

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★ 5

We used the drive through. The food was what we requested. The employees were very courteous

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★ 1

Gross. Gross. Gross. Sloppy employees tonight. Spilled tea everywhere because he wasn't watching it. Didn't add my cream or sugar in my coffee. Old burger and fries. Employees were goofing off with ice balls. The place was obviously trashed. They need A LOT of improvement.

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★ 1

Waited 14 minutes from order to pick up. Got my food. Cold fries, cold sandwiches, and the hot sandwiches were completely smashed in the bag. Come on now.

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★ 4

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★ 1

Ordered a quarter pounder deluxe and was advised that the quarter pounders were cooked to order. Then when I got home and opened my bag, it was a quarter pounder with cheese. Figured whatever and took a bite. The inside of the burger was COMPLETELY RAW. What a great way to end an already horrible day. Good job, people.

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★ 5

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★ 4

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★ 5

This is my favorite McDonald's around because of the staff! They are always very friendly and the service is quick

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★ 2

Slow.

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★ 3

The backline manager was horrible!! Very rude!! It's not the first time we have been there, and she has been rude to her employees and customers.

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★ 1

Got the steak bagel 🥯 this morning. Bagel was rock hard. Got a couple kids working, probably don't really care what they are serving. That's today's McDonald's for you.

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★ 3

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★ 5

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★ 2

Only because this corner pay window bs is a pita

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★ 3

It's McDonald's no better or worse than the overall majority of them.

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★ 1

Dining room is supposed to be open at 7am. Almost 8 am and they won't let people in even for to go orders.

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★ 3

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★ 1

Place is garbage. Took the kids here to eat inside and the people working had no respect. Swearing up a storm. Place was trashed. Not coming back here that's for sure.

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★ 5

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★ 3

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★ 3

Small and out of the way. They forgot my soda 🥤

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★ 4

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★ 4

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★ 1

DON’T DRIVE AWAY BEFORE CHECKING YOUR ORDER FOR ACCURACY! The staff here are incompetent. Why do I need to consistently tell these people how to do their jobs? “Hey you made my burger incorrectly”, “hey you forgot my drinks”, “hey I’m missing an item”…This place is incapable of completing such simple tasks required of them. I mean how do you make a simple Mcchicken wrong and still send it out (see pic)…?

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★ 1

My friend who ordered after me got his food first all I got was a large fry, it took like 10 minutes bruh, so you don’t want to come to this terrible McDonald’s for they are non effecient.

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★ 5

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★ 3

Was out of sweet tee

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★ 3

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★ 3

I ordered just a strawberry shake from the drive through (after 5 dark outside) it looked more like a vanilla with a hint of strawberry.

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★ 1

Messed up my hole meal

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★ 3

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★ 1

A juicy McDonald's burger sounded sooo good!! I got a cold tasteless puck on a bun...booo

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★ 4

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★ 1

So, my experience was not thw best tonight, I'm not aure if it's lack of employees are what but yall news to do better. . Get home to eat, Fries were hot and hard yuck. . Everything came off my sandwich while i was eating it, maybw i should have just gotten a hamburger. . Maybe if yall lightened up on the mayo you could afford new grease for the fryers. . .

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★ 1

Hair on food no hair nets ran by poeple talking about s** sweeping food under

Dirty tables garbage cans over loaded

I would not recommend at all

Lids all over the place no straws condiments spilt everywhere by drink area

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★ 1

Lobby closed? What a joke. This place is right next to a truck stop and being a trucker this irritates me cause now I can’t get something to eat. Won’t be stopping here again cause of it

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★ 4

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★ 5

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★ 4

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★ 4

Not real happy with the stopped together sandwich I unwrapped.

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★ 3

The folks in drive through were fine, however, our sandwiches were a wreck in their wrapper. Also the meat on cheeseburgers is now so thin, I actually thought there was no meat on one of them.

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★ 1

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★ 5

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★ 3

💀 do NOT I repeat do NOT order the new smoky BLT QPC!! 😭

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★ 1

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★ 2

Waited at the register before anyone acknowledged we were there. Not sure how long the chicken nuggets sat under the heat lamp. They were hard and tasteless. The sweet and sour sauce has changed and it was terrible!!! The only bright spot of the visit was the fries were hot! Looked at my husband and said "when will we learn?" Pretty much everything about McDonald's is a disappointment any more!!!

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★ 5

To long of waiting line! Faster service would be nice! Servers are pleasant. Drive up windows people were very pleasant. Friendly!

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★ 2

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★ 1

Food was fresh and hot which is surprising. Customer service was also very good.

One thing that rubbed me the wrong way was the manager barking orders and talking down to the teenagers working. Very unprofessional

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★ 1

Our burgers were burnt and very gross.

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★ 1

Worst McDonald’s ever!! Not only was the wait at the drive thru ridiculously long….there was one car in front of us and we waited 15 minutes…but the food was awful! Ever heard of salt on the fries?! And napkins people!!

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★ 4

We went through this McDonald's in Upper wisconsin. We were on a fall color ride and we're looking for a spot we've stopped before that offered a hot coffee and a light meal. It's a very typical McDonald's but it's everything I expected at McDonald's to be. It's a nice stop and easy to get to and easy to get back out.

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★ 1

Well where do I even begin? First the 1/2 hour wait for my food. Second 1/2 my food was missing. Third finally got my food, realized that bites were taken out of my chicken nuggets. Then manager tried fighting me about it, saying it wasn’t them. Then I asked her if it looked like bite marks, she said yes. And still denied it was them. Finally, got back to the table, realized fries were ice cold. Let that one slide didn’t wanna wait another 30 mins for fries. Lastly the place was nasty. Food over floor, no napkins, no lids for medium or large cups. And to top it off, it wasn’t even busy. Maybe two cars the whole time in the drive thru. And along with that employees standing around with hands in their pockets. This is ridiculous, no place should ever be like this! I don’t not recommend anyone coming here to eat. Rather just spend the extra 5 mins for Chippewa or 10 for Eau Claire. 0/5 stars!!

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★ 1

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★ 5

Very happy with the service here. Had an order of two 10 piece chicken nuggets and a sandwich that was missing the second order of nuggets at the drive through; employees immediately fixed it during a very busy time.

I preffer this location over other locations in my area as the staff are always friendly and there is no fuss over fixing issues.

I usually will not leave reviews for fast food but these guys are on point. I do a bit with customizing food orders and these guys get it right or are fast to fix it each time.

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★ 3

Hit or miss on this McDonald's. Try the one in Chippewa first.

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★ 3

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★ 1

Ordered 3 breakfast sandwiches and burritos, it was all cold. It was 6am so I am not sure how our food was cold.

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★ 5

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