★ 1

We ordered through doordash and we only got the sandwiches we were missing all of our fries and a McFlurry and when we called we got hung up on twice and the customer service was horrible we couldn't get anyone to talk to us.

Source: Google

★ 5

Good food. Expensive.

Source: Google

★ 1

I just saw someone not take their gloves off after digging in the trash and turn around with the same gloves and make food

Source: Google

★ 5

Food was hot and very good

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Bone in my chicken nuggets

Source: Google

★ 1

I wouldn’t even give one star if I had the choice. Waited an hour just for them to tell me they lost my order and can’t do a single thing about it tried telling me it doesn’t exist when I have proof of order on the app, my email, and my credit card statement. Biggest waste of my time and now I have to waste even more time talking to a manager the next day because nobody could bother to make it right for a $5 order. Absolutely ridiculous.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 2

Source: Google

★ 1

Very slow 🐌 Service !!

Source: Google

★ 3

Disappointed in my iced caramel macchiato, light ice. Just put it in a small glass. The
Medium cup in my mind is a small.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Ordered a chocolate shake and it tasted moldy. From working at a McDonald's previously, your machine needs desperately to be cleaned. Unhealthy and unsafe for anyone.

Source: Google

★ 5

Comfortable seating, food fast

Source: Google

★ 1

Source: Google

★ 1

Went in for lunch asked what the mcdouble MEAL was about. The employee taking my order didn't know so she asked someone. They came over and took me what it was so I said I wanted it. When it was time to get our glasses and stuff the person said all you ordered was the sandwich. I said the Meal but I guess they can't hear me

Source: Google

★ 5

I just went through the drive-thru and used my McDonald's app which always does me good. Sometimes it amazes me how much you can get off on product using their app

Source: Google

★ 3

Why do my fries look like a churro?

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Ordered a Big Mac on DoorDash. This is what we get. Notice anything missing? 🤔

Source: Google

★ 1

This place is a joke. Should be shut down. Nasty people handling the food. cant follow dress code or hygien rules. Manager doesn't train correctly. Manager never has hair up and gets in the food she is also nasty. People never change there gloves. They dont know how to do a simple job. They act like the customer is an inconvenience. They send out food wrong or not all the food is in the order. You call to try to make it right and you just get attitude from a child. Very lazy. I've over heard management talking crap about customers and other employees. Very very rude.

Source: Google

★ 5

Source: Google

★ 5

One of the better McDonald's locations I have tried. Excellent service. Very clean.

Source: Google

★ 1

No chicken nuggets in my kids Happy Meal and no straws for drinks after a 10 minute wait in the drive thru.

Source: Google

★ 5

Source: Google

★ 1

The picture speaks for itself. EVERY. TIME. We go there somethings f’ed up. Today was the last straw. We won’t be giving any more money to the cheeseburger joint that can’t prepare a cheeseburger.

Source: Google

★ 4

Source: Google

★ 4

Order with the app and pick up is easy.

Source: Google

★ 3

Can someone please teach the weekend crew how to make a hot caramel macchiato? If I get them during the week, they are always fine, but any time I get one on the weekend, they taste terrible. What are they doing wrong?

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 3

Nice employees, inconsistent food especially for McDonald's standard (unmelted cheese, pink burgers if you don't like that, cold fries kind of thing). Speakers in the lobby occasionally break and cause annoying screeching.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Nothing bad just a average McD's

Source: Google

★ 5

Nice people working there. Great food taste!

Source: Google

★ 5

Source: Google

★ 4

Ordered fries with meal, and while we had to wait for fries were served the bottom of the pan.

Ordered sundaes as well and they were on the expo table before any other food was done, served melted.

Updates: went again drive through this time. Fries were not the bottom of the pan this time, but ice cold. Burgers cold in center.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

This has got to be the worst McDonald’s I’ve ever been too. They got my food wrong. Forgot all the sauces to the nuggets. I stood up there for at least 10 minutes and not a single person came to help me. It was a little busy but five workers stood and were talking. They kept looking over at me. After ten minutes someone FINALLY came to see what I needed.

Source: Google

★ 4

Source: Google

★ 1

Was a horrible experience! Ordered food and didn’t get it all! And what food we did get burgers were thrown together half assed with burnt onions on them! Fries were cold. Never going to this McDonald’s again!!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 1

I ordered through the app again. But yet again, no employee seems to actually look at the order specifics. So I'm being over charged for upgrades I didn't get and also my order is made wrong.

Do better, mcdonalds. It's not that hard of a job.

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

This place needs help. Waited for 15 minutes in the drive through to eventually go into the store and realize no one knew we were out there nor knew what our order was? Didn't even get our full order because we were not going to wait anymore.

Source: Google

★ 1

Ordered online before 10:30 put my card in on the app for no reason at all because they don’t even charge your card to begin making the food until you arrive, so anyways I show up 5 minutes late with my order already placed and they inform me they can’t make the food as I am late even though the app said I can order until 10:29

Source: Google

★ 1

Source: Google

★ 1

Wait time is unbelievably ridiculous

Source: Google

★ 4

Its McDonalds you get quick food fast and its getting more and more spendy so make food at home if you have time.

Source: Google

★ 5

Source: Google

★ 1

This was the WORST customer service I have ever received. I smiled and said hello at the first window. She didn’t greet me and gave me the dirtiest look….then shouted at the vehicle in front of me because they passed her window. Even when I said “Thank you” I was given an eye roll. Then, at the pick up window, the employee didn’t acknowledge my existence. She handed out the bag and shut the window. I worked at McDonalds for 3 years. This paid behavior absolutely blows my mind.

On top of it all, I kindly asked to substitute the folded egg with a rounded egg…and I received a discolored scrambled mess on my biscuit. Thanks.

Source: Google

★ 5

Source: Google

★ 5

Finally, a mcdonalds that knows how to serve people. To bad i have to come here to get the bagle for breakfast. The manager was great. Keep it up.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Micca that works at the Chippewa Falls, WI McDonalds is the BEST! She is always so friendly, helpful, and the kindest soul. I will drive miles to go here vs to another McDonalds! Micca needs to be honored for her amazing job!!! 🥰

Source: Google

★ 5

Source: Google

★ 2

If I pay for a cup of something I expect more than this. If I’m waiting for an excessive amount of time, I shouldn’t get cold food. I feel like I rarely have a good experience or just decent food at this McDonald’s.

Source: Google

★ 2

Went through the drive through. I ordered the new Smoky Bacon double quarter pounder, no cheese, to try with a Dr. Pepper. Lady taking our order wasn't very polite, and when we finally got our food, we weren't even told to "have a nice night." There was nothing wrong with boyfriend's order, but my burger only had one patty (image on the menu board very clearly has two) and cheese, even though the label said it didn't. I also got what seemed to be a Diet Coke instead of Dr. Pepper. I wouldn't recommend this location.

Source: Google

★ 5

You never want to admit you ate McDonald's but those kids working were so sweet and nice. Good job kids.

Source: Google

★ 5

Source: Google

★ 1

If you're gonna charge me for the ranch cups it would be nice to actually get them.

Source: Google

★ 1

Stopped to pick up a couple breakfast sandwiches and a large coffee. They told me to pull up and wait. 15 minutes later, I got out of car to go into building, half a dozen, Un organized workers in the back. Finally got 1 out of the 2 sandwiches. Coffee is never consistent at this store. Tossed mine. Just terrible. Used to be good. What happened to our Chippewa McDonald's?

Source: Google

★ 1

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 1

Large coffee that's only filled halfway! What a waste of money and servers are rude.

Source: Google

★ 4

Source: Google

★ 1

Loud and obnoxious workers I heard the f bomb like 6x in 20min. With many kids present. I didn't eat myself due to allergies but sat talking to some friends.. they both said food was cold and tasted nasty.. nuggets tasted like old gross oil and sorta fishy... and apparently the burger was disgusting so much so after just 2 bites he tossed it. We sat and finished chatting then went and got REAL food. Never again

Source: Google

★ 5

My experience at the drive through was a awesome experience, the two people in the second window were so patient with me and my order, I'm allergic to Mayo and had to have my Mcchicken's made special as a result, I will be back just because of this experience. The young man kept a smile and didn't blink an eye when asked to get me more ice!! Exceptional service, 10 Stars !!
Thanks giys!!

Source: Google

★ 5

Source: Google

★ 3

Went thru drive thru, fast and pleasant!!

Source: Google

★ 5

I have never had any mixups on my orders. Food is always hot and fresh. Employees are super friendly and make you feel welcome

Source: Google

★ 5

good fast food

Source: Google

★ 1

Pull up to the speaker girl is rude. “Anything else” “K” “Anything else” we only ordered 2 combos. We pull up to pay, same girl and she’s rude. We pull up where we’re supposed to get our drinks my bf ordered a large coke and I got a large caramel frappe no whip. We are the only people in line and they tell us to pull forward without giving us the drinks first. After we get our food the guy hands us a mello yellow and a caramel frappe with whip cream foaming out the top of the cup. My boyfriend says we ordered a coke and no whip cream. He apologizes and we had to wait 5 more mins for the frappe and he didn’t even give us the coke. I’ve worked in many different fast food places. It’s NOT that hard. It’s
annoying how when you go somewhere to get food you just get disrespected for no reason at all🙄

Source: Google

★ 3

The food was okay, bland. It did come out hot though. The workers were okay. Not super friendly, not mean. Honestly, kind of a not-so-memorable place. It just reminded me why I dont eat McDonald's anymore. $8 for a large fry and a McChicken.

Source: Google

★ 3

Usually it’s okay… but tonight someone in a white truck with company information kept revving their engine, not sure if to show off for the two employees I saw through the window? I was sitting there for much longer than I should have been and still ended up with the wrong stuff, all for the sake of whoever working tonight and whoever in that truck socializing as if someone isn’t waiting there behind them.

Source: Google

★ 1

The food tasted good but I got food poisoning from it. Big bummer

Source: Google

★ 3

What can you expect. It's McDonald's

Source: Google

★ 3

Source: Google

★ 2

It was a mistake changing Buns or bread.
All other fast food is actually better.

Source: Google

★ 1

Just had a terrible experience a employee made me pay for someone else's food and when I questioned why my bill was so high she grabbed the receipt crumbled it and told me everything was fine and she fixed it all ..... Except she didn't
Waste of time plus they made my food wrong very sad to have a negative experience like this

Source: Google

★ 4

Got a burger, a fish sandwich, fries and a shake.. IT WAS 16$ !!!!!!!
THINGS HAVE CHANGED.

Source: Google

★ 3

Source: Google

★ 2

It's MacDonald's, unhealthy fast food.

Source: Google

★ 5

Excellent service, excellent food.

Source: Google

★ 1

Overpriced grease

Source: Google

★ 1

Waited in drive through for 15 min, never got order taken

Source: Google

★ 1

Simple, not very busy drive-through order: small peppermint mocha, small fry, and 2 chicken sandwiches. Lady tells me they dont have peppermint anything, so i dont have it on my order. I make a separate order for my coworker in my car. Get up to the window and pay for hers first for some reason then mine and get my receipt, pull up toward the next window and look at my receipt to see she charged me for 2 chicken sandwiches, 2 pies, and a peppermint mocha.... so i get up to the window and try to tell the lady, but she shoves me my co-worker's drink and food and closes the window quickly, then comes back with "my food" and i tell her its wrong and tell her my receipts wrong too. She procedes to sigh and tell me "yeah thats what you paid for. They charged you for the person behind you." Takes the bag of food back from me and walks off just to bring me back the same bag of food, and I tried explaining again that i didn't want the holiday pies, i ordered fries. She rolled her eyes and asked me what else I was missing and being fed up and only having so long for my lunch break, I just told her the mocha that I got charged for, and she walked off and brought me the coffee and NO FRIES STILL. I left and will not be back if this is how they deal with customers.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Went through the drive thru.

Source: Google

★ 1

Thank you for not getting one thing correct on our order even though the ticket stated exactly what we ordered…(we were already on the highway and couldn’t go back)….

Example
Ticket said : cheeseburger ONLY ketchup.

What we got : hamburger… just bun and meat.

*iced coffee was wrong.
*happy meal was wrong.

First world problems I know. But come on.

Source: Google

★ 1

Took thirty minutes for a curbside order. The food was cold when it came out.

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 5

Friendly locals and news on cable TV. As a news junkie, I love it. The place has really improved. They are really fast and economical when you use their app. Deals all the time on the app. If you order from the counter, it may take a minute for them to notice you.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Friendly, clean, efficient, hot food!!

Source: Google

★ 5

Fast service, HOT fries! Nice drive-thru

Source: Google

★ 3

Source: Google

★ 5

Used the drive-thru. Food was hot. Order was right. Staff was friendly.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 2

Source: Google

★ 4

Source: Google

★ 1

Half the time they say they stopped selling Oreo frappe, the other half they sell me one.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Yeeaaaa

Source: Google

★ 1

This is how I received my big Mac. It seems every single time we go there the service is either awful or the food is made like this.

Source: Google

★ 1

Source: Google

★ 1

If I could give this place 0 stars I would have. I usually don’t Karen on the internet but this is the worst McDonald I’ve ever been too. Today was the 6th time in the last 2 months I’ve had to drive back because my entire order was not only wrong but tasted foul and old. Half of my meal is always missing, they give you an iced coffee lid and straw to burn yourself with your hot mocha (who the heck does that?!), the place is 4 minutes from my house and I order in the app so how is it that’s it’s ice cold every time I get home 4-5 minutes later? And they don’t care at all 😂 at least if all the girls working were even semi nice and acted like food staff maybe it would be forgivable but I’m clearly inconveniencing them by trying to order food there. My bad 🙄 I know it’s no loss to a mega corp like them but I will literally never step foot inside this McDonald again! Complete garbage food and astronomical levels of disrespect and contempt is all your getting out of this place.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

It's my favorite go to when in a hurry. I always order ahead on the app to save time and earn points.

Source: Google

★ 5

Ever since they built the new McDonald's in the same place where the old one was I find myself wanting to go back. The food taste better, service is incredible, atmosphere awesome and very well maintained.

Source: Google

★ 5

Source: Google

★ 5

I come here probably 1-4 times a week to get atleast a coffee, maybe some food if i feel hungry. I always use the drive thru because even though it can be busy they do a good job at keeping the line efficient and moving. The same young girl is usually always the one handing me my food she is tall and skinny and always does a good job. She greets me and confirms my order and is always radiating good vibes. The coffee is always hot just the way i like, and the hasbrowns are a must have. Good job guys

Source: Google

★ 1

Went through drive-through. Started to order, the kid walked away waited 3 mins before being asked if I was helped. Said I was half way and they stopped helping. Got to the window drinks were handed to me, and was told to pull forward. I got a big Mac and quarter pounder. Sat at the pull forward window for ten minutes, as I watched about 12 cars go around me. My big Mac had no lettuce or sauce. It's bread patty bread patty cheese bread. Called the McDonald's to let them know their mistakes and was hung up on.
So short story short got a $4 dollar meal for $10+. Stop hiring kids and having poor management.

Source: Google

★ 5

Source: Google

★ 1

This McDonald's is the worst. Stale old fries. They can never get an order right. Save yourself a headache and drive a little further to the Lake Hallie. Just terrible.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

This is ridiculous messing up 80% of my orders, I just came in to day ordered 1 spicy deluxe McChicken and one regular deluxe McChicken and I ended up getting one spicy McChicken and one Spicy Deluxe McChicken, this is why I rarly come to McDonald's in chippewa falls any more and I tell others not to go here because of how much thy mess up on orders and alot of others agree with me

Source: Google

★ 4

Source: Google

★ 1

Make sure when they hand you your food to open every individual item to make sure the patty is present. I’ve never seen this before in my life lol. Supposed to be a Big Mac

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Ordered a fish w/o tarter! & they assumed no cheese, why? 🤷‍♀️

Source: Google

★ 2

Tea tasted like dirt water, and my sausage mcgriddle came with no cheese

Source: Google

★ 3

Fries were cold. Everyone likes hot fries it would be nice to just wait for hot fries than get them cold

Source: Google

★ 1

What happened to McDonald's? I have been in several locations and they all are terrible. The lobby is always dirty. If you can actually get someone to take your order the service is terrible. They don't seem to want anyone to dine in anymore. I pay cash so I am not about to do mobile order or use a kiosk. If this is a new norm I don't like it and the employees don't deserve more money for less work. I will be be going to Culver's or A&W where the hamburgers are better and buns are fresh. The lobby seating in McDonald's after remodel is also a joke. I hope some day they get back to their friendly service and clean lobbies. This was not just a one time instance. It has been several times and several locations. Zero stars if I could.

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 1

SO , I brought my 88 year old dad here...and the food was great...but, they had FOX entertainment on all the televisions...and now, sad to say, neither of us will ever go back. My dad had been stuck in the house for awhile...and really craved those fries...but both of us have now agreed that ANY corporation that broadcasts right-wing-propaganda is not for us.
There seemed to.be a big "mucky-muck " in khakis who kept talking to the workers in a loud voice ...and whining and crying about "corporate "...he went on and on in a LOUD voice about being "stressed" by corporate. I mean...this went on and on and ON!... It appeared he was talking to another manager...but they did it right there in the dining area. Isn't there an office they could have discussed these corporate problems in?
So...GREAT((!!) food...the young folks behind the counter were wonderful and super polite...it was the right-wing television ..and worse...the "mucky-muck" whiny cry-baby screaming at the OTHER manager.(who just stayed silent..and looked embarrassed)...about how "corporate "screwed" him. Please get rid of this guy NOW. AND turn off fox entertainment.

Source: Google

★ 3

Requested extra salt on the fries. Not only were fries cold, but they had just thrown salt packets into the bag instead of putting salt on the actual fries. Disappointing.

Source: Google

★ 1

My fries are ALWAYS COLD. I have been lied to by manager who say they will make it right and never do. They can't ever get my order right. The one time a got raw meat. So sad.

Source: Google

★ 3

DeCaf coffee is never hot just warm

Source: Google

★ 5

Source: Google

★ 1

I come here almost every weekend, and I don't even know why. There is always some sort of mistake. Today I ordered a big Mac and a crispy bacon chicken sandwich. The chicken sandwich I ate at the restaurant, and they forgot the bacon... brought the big Mac back to work to eat later without checking it, my bad, and it didn't Even have a top bun. They continue to disappoint me at this store.

Source: Google

★ 2

This is not the first time I went to drive up and they messed up on my order what's so hard about it

Source: Google

★ 1

You want some stale overcooked frie’s that are half full? This is the place to go! Or how about some stale chicken nuggets? They got those too! But don’t forget the hot fudge Sunday with no fudge! What a disappointment

Source: Google

★ 2

Ordered 2 large fries, containers were only half full. Order missing a double quarter pounder, had to go back through drive thru. NOT happy.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

The food was not good .

Source: Google

★ 2

Very poor service. I found hair in my food. Fries were cold. Not very clean

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 1

Usually always have something messed up here. This time I ordered a large latte and it's between half and 3 quarters full. Not ok. A large is supposed to be a large

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Disappointed that I wasn't able to get any holiday pies 😕

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 5

The associates working today were just wonderful. Sense of humor. Small talk. Thank you! It's refreshing to see smiles.

Source: Google

★ 2

It's very sad to see this store take a downturn after their remodel. I've encountered rude and lazy employees, mostly during the day shift. One specific thing I can't seem to understand is why they stop selling breakfast burritos once they run out for the day. When I worked here a while ago, you didn't tell the customer "sorry we're out of burritos". You got someone to go back to the kitchen and roll more burritos. It takes about 10 seconds to roll one. I used to roll an average of 200 burritos a night when this store was open 24/7 and I was working 3rd shift, so running out of burritos for the morning shift was a VERY RARE occurance. Now, I'm lucky to successfully order my favorite breakfast item 1 out of 5 times. I hope they can filter out the bad apples and hire some new employees who will bring back the passion of serving the customer a pleasant experience, every time.

Source: Google

★ 5

Source: Google

★ 1

Terribly managed. No consistent lobby hours. Slow service. The employees will look you right in the face assume standing at the counter and not even acknowledge your existence. Door was locked. People were inside. Went to the drive thru (the second order screen) I sat there, not being helped, while 2 cars on the other screen ordered and continued to the window.

Source: Google

★ 1

Horrible service. Those kids need to work a little harder.

Source: Google

★ 4

Source: Google

★ 1

Last time I went they threw my food bag at me. The few fries that stayed in the bag were cold. They think they should get payed more?

Source: Google

★ 2

Source: Google

★ 1

Any business that plays fox and friends on their tv is not only trying to poison your mind but maybe also your food.

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

Source: Google