★ 1

Waited for 30 minutes for my order. While waiting, I saw maby close to 40 cars go through the drive-through to the 7 orders in lobby.

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★ 1

Locked doors. Slow workers. Go to a different location.

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★ 2

Normally drive-thru's operate on a "zipper" system, alternating lanes. I was waiting on the right lane, when 3 cars in the left lane took their order and drove around. This was not the first time this has happened. I went to explain something wasn't working, either the loop detector or she just blatantly skipped me. Then she was rude and defensive, I'm just trying to help this not happen. 7am on a Tuesday

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★ 1

If this was a case of having to wait or if the order was made wrong which is very common, I would not waste my time with a negative review, but it was a special kind of Hell dealing with this location. I made my breakfast order at 10:25am with the app so that they could make it before the lunch changeover. I sat in the drive thru line and made it to the speaker by 10:35am. The lady said, sorry hun, you have to get here before 10:30am if you want breakfast. I said that I placed the order before 10:30am and I had to wait in line before I got to the speaker. She said there's nothing that can be done and I will automatically receive a refund. Taking her at her word, I drove forward to an empty space to look at the app. It said that you could cancel an order that hadn't been picked up as long as it hadn't been prepared. So I went to the app to cancel. What I discovered is that it said that they were preparing my order and it couldn't be canceled. So I went back through the drive thru and told them that I would need them to cancel the order or I would need a cash refund and that I would see them at the window if it wasn't canceled. I waited 25 more minutes to get to the window where I was yelled at by the lady wearing purple with no name tag telling me that I had to come inside. I mentioned that I have my daughter with me and she's sleeping and this will have to be taken care of at the window. She starts screaming at me that I have to move forward so that she can get to other people. I told her that I would move forward as soon as I received a refund and that I had already waited 30 minutes. She continues to scream at me and I ask for the manager. She said that she was the manager. Another woman that seemed to have more authority came to the window and asked what I wanted. I told her that I just needed a refund because it said that I picked up my order which they refused to make. She told the purple lady at the register to refund my order. The purple lady then asks me what I ordered and I showed her my phone screen. She slaps it away and said that there's nothing she could do with that, just tell me what you ordered. So I said a Sausage Egg McMuffin and a Sausage Egg McGriddles... but I had a coupon so it was less. In the meantime, I asked her name and she refused to give it. I asked where her name tag was and she said she didn't have to wear one. More lies. She finally shoved the money in my face (more than I paid) and I left. Bad service is one thing, but when they start lying and are extremely rude for no reason, that's another. Just listen to your customer, be truthful, be reasonable, and you will make it a good experience for both the employee and the customer. And wear your name tag! It's a requirement of the company! Customer service confirmed this when I called.

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★ 1

Waited 25 minutes for cold fries.
This McDonald's has a long reputation of very slow service, both through drive through and indoors. I tried it again today - no change. Go somewhere else.

Looks like there are lots of people saying the same thing I am. I am not looking for free food, just a caution to others. I said what I said.

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★ 1

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★ 1

I waited a half hour for my food. The lead time should be displayed on the order screen so I can make an informed decision on whether or not I want to wait 30 minutes for my food.

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★ 2

Shame on the owners here! You dare leave 4 employees to run an entire store solo on a SUNDAY?! Get yourself out of bed and get in here and start serving guests! There were lines both inside and out of the building! UNACCEPTABLE! Start paying your people premium pay on the wknds and stop worrying about fancy cup lids! You don't deserve to be part of a franchise if YOU aren't willing to make sacrifices right along your staff! Downright disgraceful "ownership"!

I ordered at 9:19am and just now got my food at 9:42am! DO BETTER!

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★ 1

Please shut this location down asap. This location is a disgrace to “fast food” restaurants. The slowest fast food restaurant there is. Ordered but had to get out of line because it was slower than a snail.

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★ 2

Super long lines in drive through- very long wait -not enough help.

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★ 5

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★ 1

Use to come early morning until they seen it adequate to have 1-2 employees running entire restaurant making car after car drive off unsatisfied isnt it 2025 clearly McDonald's has made to much money and in return functioning how they please instead of efficiently taking care of loyal customers

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★ 1

18. MINUTE. DRIVE THRU. Just a dreadful experience here, every time.

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★ 1

Incredibly slow. 32 min in the drive thru line. So much for fast food

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★ 5

Nikki, Chris, and Sherryl are amazing

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★ 1

You guys literally sent me a plain bagel instead of the bacon egg and cheese that I ordered. I mean come on guys...

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★ 5

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★ 5

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★ 5

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★ 4

4 stars for dumb kiosks taking peoples jobs. Employees were outstanding and it was very clean.

The one of the order kiosks didnt actually send my order but my app i used the deal on thought it did and would let me use the deal again. So i went to the counter and Michelle took my order and discounted it to the deal rate. She was extreemly polite, friendly and helpful. She was also obviously busting butt trying to help custumers at the drive through and up front.

Give Michelle a raise!!! I know you can afford it, you put kiosks in trying to take her job to save money and they suck, if it wernt for her you would have lost my bussiness tonight and im sure im not the only one.

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★ 3

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★ 3

Food was cold. Staff was very nice!! Looks like they take pride in their landscaping, nice to see!

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★ 1

Went here for breakfast around 9 am, a couple of weeks ago. And definitely won't be going here again. It wasn't busy, but had to wait around 8 minutes to simply order the food, the tables were not cleaned very well, and the worst part was the food. I felt abnormally tired for the rest of the day, and had stomach pain for the entire following week. Honestly, the only good thing I could say about this place, is that the employee that took our order and served us was kind. But that's it.

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★ 4

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★ 5

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★ 1

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★ 1

Slow, s l o w, s l o w drive through

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★ 4

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★ 5

This location is love coming to because staff /customer service is always good. Food is always hot as if they actually are making it as you order and you aren't receiving hours of old food unless it's special ordered like other location s do.

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★ 3

Typical McDonalds experience.

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★ 5

Everything is hot and fresh. Good location, good employees.

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★ 4

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★ 5

Everyone was really nice

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★ 5

Cause, why not.

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★ 5

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★ 1

Trash close this place down absolutely terrible I woulda rather waited 10 min for Hardee’s to make my food the right way

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★ 4

It was pretty good. We got lots of food, but the Mc crispy strips were amazing. Just not as big as the other crispy strips at the other McDonald’s restaurants.

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★ 5

great customer service

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★ 5

We stopped there the other night and I went in to order. The dining area was very clean. I went to counter to order as we pay in cash and the girl at the register was super friendly and professional. All of the staff was dressed neatly and clean. The food was prepared the best I have seen in YEARS at a McDonald’s!!! French fry’s were fresh and the sandwiches were also fresh and actually put together neatly! No cheese hanging more than half off the bun! I give this store a total thumbs up!!

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★ 4

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★ 5

Just stopped for a drink. Service was fast

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★ 5

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★ 5

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★ 5

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★ 2

Lots of errors with orders and slower than toddlers. The woman that used to work here was Jamaican and she was awesome. Since she left. Service is garbage.
Edit 2: this is the 5th time they have messed up an order of five things or less. HOW CAN YOU MESS UP THIS BADLY!?!? Four ITEMS! CHANGE MANAGEMENT THIS PLACE IS FULL OF CRAP

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★ 4

Comfort food

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★ 5

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★ 4

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★ 1

Closed dine in the time was only 7:40

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★ 4

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★ 4

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★ 3

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★ 1

Found someone’s hair in mine and my child’s fries.🤢

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★ 1

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★ 5

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★ 3

This location is always chaotic. I only stopped here because of the location

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★ 3

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★ 5

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★ 1

Long waits, poor customer service, can't order shakes. not because their machines out of order, but it's "too busy" for them to make. Plenty of other options here in Delafield, go elsewhere.

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★ 5

Wasn't busy and food was easy to order from the app.

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★ 5

Typical McDs help needs to pay better attention.

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★ 3

Can't use cash no one at the register have to use the kiosk a bummer if you don't have a credit card or debit card.

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★ 4

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★ 5

Gerry the driver through lady she is amazing top notch with customer service.

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★ 1

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★ 1

Staff was rude and they messed up our orders.

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★ 3

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★ 1

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★ 1

We have lived in Delafield for 30 years, the rudeness at this place today was the final straw…never again.

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★ 5

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★ 1

They don’t open at 5am I was here at 5:10am and all lights where on and when I got to the spot where you order your food they turned off all the lights. Some BS for real

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★ 5

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★ 1

Completely unacceptable that I went to go into their lobby and order some food, but their lobby was closed at 6:42 p.m.

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★ 5

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★ 3

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★ 4

I pulled right up. Nobody was there. Placed my order, they got it right. The wait time was very short and everything I ordered was in the bag. Very friendly staff!

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★ 5

I had a wonderful experience toldaly Worth it with the app to tons of parking and good costermer service but needs more staff

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★ 1

I ordered one online but due to some glitch with the McDonald’s app my money was taken, but my order was not received so I paid for something that I didn’t get when I went inside to speak with an associate to see about a refund. I was ignored by the associate Instead of prioritizing. Her job decided to speak with another customer about what was going on in her life now, I sit there at the counter, waiting for some time before I asked if Was a manager that could assist me she continue to ignore me until I yelled over-the-counter for a manager at this time. She had already helped the customer in front of her, but just continue talking to her anyways about life situation while the line accumulated. So now that I’m yelling for a manager, so I can get my refund she finally acknowledges me, but then start speaking with other customers in line that have been waiting to be helped. When I told her the situation that I purchased the order that I wasn’t able to receive, she wanted proof so I showed her the screen on my phone that show that money has been taken out my account. She took the phone on my hand and started going through my bank account Statements, looking at everything, and then told me that she believe it was credited back to my account which it did not show anything to provide proof that that was indeed the case so I left without being helped without my money and without the Food that I ordered the associate claim that she was the manager, and her name was Beth

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★ 1

One of the slowest McDonalds in Waukesha county. Always a long wait any time of day.
The people are usually friendly but not so motivated.
Also have ordered Cokes and given a Dr Pepper or Diet Coke
Have had issues of ordering on app to pick up inside and doors being shut at 6pm.

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★ 1

Walked in stood for 5-10 minutes and no would talk an order!! So ridiculous!! In the Delafield WI

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★ 5

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★ 1

Stopped in for a sandwich on Dec 11th at 1pm. No one at the register. Another lady had to try to get the attention of a worker in the back as she was winning 15 minutes for a sandwich. So when I heard that I walked out. Looks to me like you got too many customers not enough employees so I just walked out.

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★ 5

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★ 1

Ordering here never goes well for me. I know they don’t have a lot of people and it’s not the staff they do their best. If you order on the app never pick up inside because randomly the doors will be locked and you will have to wait in a long line anyway for your food. I would definitely go to another location. The extra time it takes to drive to a different one is shorter than the wait time and you will be able to pick up how you would like when using the app.

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★ 3

I used to look forward to getting my food at this location, but so much has changed. The new design and layout basically makes it a cold and uninviting place. My apple pie was cold. Not lukewarm, cold. The ingredients on my sandwich were all over the place.. The person who brought my food out was nice and polite and I have no problem with the service itself but everything else really makes me miss what McDonald’s used to be like.

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

Sunshine is a wonderful drive through order taker. Sometimes she sings, gives inspirational quotes, and gives Sunshine during my drive thru experience The food is good. Thank you

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★ 1

Forgot my biscuits in my big breakfast and extra biscuits. When I called she said to come back for biscuits but eat my food as is.

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★ 3

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★ 1

They gave me a coffee with part of the cup deliberately broken off just under the drinking lip of the lid which resulted in hot coffee spilling all over me and my car seat. The misery of the people living among the mentality that exists in Wisconsin is sad.

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★ 5

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★ 3

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★ 1

Placed a mobile order while location was open and they suddenly closed down and told us it would be refunded. Shoddy customer service.

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★ 1

This was the single worse experience of my life. I might kns

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★ 5

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★ 1

It was closed inside at 5pm, though their work hours are till 11 pm. I ordered mocha coffee and it is the second time I hear that the coffee machine doesn’t work, what’s the problem with it? Delete this item from the menu then, or the coffee machine has been being broken for 2 weeks already?that’s ridiculous. Also I order bacon McDouble burger and I haven’t seen any bacon in it.

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★ 4

Usual mc d

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★ 4

The revamp some to this place years ago sure made things bigger inside and the staff seems to have remained better since. However I never want to eat inside as it's just too exposed and industrial. The food is the same it's been for years but unfortunately it's just not been very good. The staples of Big Mac, 1/4lbr, and mcnuggets are still good standbys. However the dollar/ menu is a non existent joke now with even the smallest fry or even just a hashbrown exceeding $2! You don't even wanna know what happened to the once $1 valued mcChicken. At least they have breakfast... Except now there's a better breakfast out there. Beating McDonald's in quality, selection and price is now Wendy's. You remember, the burger place with better food you didn't go to because it was twice the price of McDonald's... Not anymore. For having never improved their quality and having gone backwards even at times, I don't know how they can justify raising their prices the way they have. I can only assume they're kept in business by the new McCafe drinks. They aren't bad or terribly priced, yet. I'm not going to go into a nostalgic rant about the better toys happy meals used to have because we're all already aware of it. Candidly speaking, I'm not sure McDonald's will last another generation if it doesn't correct its course.

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★ 3

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★ 5

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★ 5

Drive thru rather busy but they cranked right thru it. 💕

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★ 5

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★ 5

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★ 1

showed up at around 9:30 and all lights are off, doors locked and people inside working but told it’s closed, look online they don’t close until 10… why are you denying peoples orders before you’re even closed for the night, pretending ur locked down and closed?

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★ 3

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★ 5

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★ 3

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★ 5

It is a good location next to the nature center in Waukesha. The coffee is great and yummy, stay is polite.

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★ 1

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★ 1

This is the third time I’ve placed a mobile order just to get there and them not be open. Two time supposedly the opener over slept and the third time they had an “emergency evacuation” yet workers were still in the store, doesn’t seem like an evacuation to me. All three time customer service had nothing to say when I contacted them. Get it together McDonalds yall just lost a customer.

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★ 5

Very sweet workers! Very fast through the line for a 6 car line.

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★ 5

The manager Candence is incredibly friendly, professional and provides excellent customer service

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★ 4

Double cheeseburger, no bun, extra lettuce. 50 cents extra for an extra tablespoon of lettuce.

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★ 5

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★ 5

Very clean! Food and service was great!

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★ 3

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★ 5

I like this location I don’t understand why it’s only 3 start I would give it 5

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★ 5

I went through the drive through ro place an order for some chicken nuggets and a drink. Everything was fine. The food was good and the nuggets were fresh and hot which was great!

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★ 3

Drive through only open

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★ 4

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★ 3

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★ 1

My muffin was old. I couldn't even finish my sandwich. I threw it away.

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★ 4

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★ 1

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★ 2

I cant stand these McDonalds that now dont let you fill your own drinks. Now there is no way to build the drink you want if you like to mix sodas (like Sprite with a shot of their orange Hi-C).

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★ 3

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★ 3

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★ 5

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★ 5

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★ 5

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★ 1

Worst customer service I’ve experienced in a long time. And they always take forever.

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★ 1

I've lived within 10 minutes of the Mukwonago McDonald's for over 5 years and getting a shake there is nearly impossible. I've ordered a shake more than 15 times and 75% of the time they say "oh the shake machine is broke" . When I've asked when they expect it to be fixed I get a snotty "I don't know" or nobody knows that". This place is constantly hiring which makes me think it's not even a good place to work for teenagers.

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★ 5

We got to Mc Donald’s this afternoon. Obviously everyone had the same idea. When the lady taking our order spoke to us my boyfriend was grumpy. Then Geri (female) calmed him down and turned his frown upside down. Food was delicious and hot! Thank you!

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★ 2

2 of my three items tasted off. Shake was sour and nuggets were soggy and stuck together like they weren't completely cooked.

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★ 3

Ordered two breakfasts to include hash browns neither of which were delivered to the table. Had to go back to the counter and get the attention of someone to get the rest of my order! Poor and grumpy service!

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★ 3

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★ 3

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★ 4

This is a good McDonalds. Went at lunchtime, used the app to order and picked up at counter. Even though the drive thru was backed up with 10 cars when I pulled in, I got my order at the counter in less than 5 minutes. Restrooms really clean as was the inside of the restaurant. Lots of parking even for larger trucks and trucks with trailers.

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★ 4

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★ 3

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★ 4

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★ 1

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★ 4

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★ 2

Poor customer service from drive thru window.

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★ 2

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★ 4

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★ 1

Couldn’t possibly be any slower. Just keep driving to the next exit.

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★ 4

Typical McDonald’s drive through. Cheeseburgers were a little sloppy with ketchup oozed everywhere in the wrapper on both of them. The fries were amazing ! Hot fresh crisp and salty. Perfect fries. Had to pull into a waiting stall though with no one else in the drive through line.

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★ 1

The service was beyond rude. Then to top it off I ordered two breakfast sandwiches with egg even the tags on the wrapper said it was supposed to have it but no egg.
But I will say the building was clean unlike so many other fast food places.

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★ 5

nicely updated, has kiosk for self-ordering the employees over there were very nice. What was fresh and hot or fast food.

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★ 1

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★ 5

Excellent customer service 👍

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★ 5

Atmosphere it's a typical McDonald's

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★ 4

Great service despite limited staff. Plesse automate or hire more humans.

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★ 1

Ordered on the app like I always do. But it doesn't tell me dine in is closed, gives me table delivery option. WOULD HAVE WENT SOMEWHERE ELSE!

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★ 1

manager dragged to order my food in the line i made eye contact with her and she didn’t want to take my order while standing their taking to the other worker really bad work ethic

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★ 5

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★ 4

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★ 3

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★ 3

I miss ordering with a person

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★ 5

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★ 4

The inside of the McDonald’s was closed, I’m not sure if they are short staffed, however my order took a while to come despite there being less then 3 other cars in line. Food was good as always, and staff was kind however not having the inside open is a huge low blow on a Sunday night. I was able to enter just to be told the lobby was closed hence the empty pictures.

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★ 5

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★ 1

This has been my local Mcdonald’s for quite some time but ever since Covid this place has gone downhill, BIGTIME. Its lobby is never open, the fries are always soggy, and the burgers are crusty but not in a Krabby Patty kinda way. Save yourself the trip and go down a few exits, this place is poorly managed and will just make you wanna throw out your food rather than eat it. If I could give negative stars I would

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★ 5

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★ 1

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★ 4

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★ 1

Locked door at 630 on Saturday before closing time because ‘too busy’

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★ 1

Still slow one of my least favorite mcdonald's ever. Always either rude slow or gross food. Avoid this location

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★ 1

We now have to order our food on an in-store app, or whatever you call it! The prices are ridiculous for fast food!! No personal confrontation what so ever! Not very busy so that should tell you something!! Won't be back!!

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★ 4

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★ 5

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★ 4

Brand new space, set up for using kiosks and the McDonald's app and delivery services such as door dash. Very clean and uncluttered. Seems to be a very efficient operation.

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★ 2

It has to be about 50 degrees or colder in this restaurant right now.

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★ 5

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★ 1

Extremely slow service. Went inside and was greeted by a wall of machines to order. Took 10 minutes to use the menus to select my order for 4 people. Way slower than ordering from a person. Tried to pay however credit card transactions were not available. It printed a receipt which I had to pay at the counter. I waited for at least 5 minutes before anyone came by. This probably meant my order was not actually placed until this point, 15 minutes after entering the building. McDonalds is no longer in the fast food industry. Avoid this location.

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★ 1

Ordered a small shamrock shake that was filled halfway. Lady said their machine was “broken”…and could only give us a halfway filled shamrock shake…didn’t even give us our money back.

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★ 4

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★ 5

I went through the drive thru and the cashier was very sweet. The young man who handled our food was the 2nd time we dealt with him. He was friendly, thorough and sweet. This is honestly the BEST McDonald's in the state. This restaurant has never made any mistakes, breakfast, lunch and dinner. Your employees are consistent, sweet and helpful.

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★ 5

Very nice and clean. Employees were super friendly! Order was correct.

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★ 5

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★ 4

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★ 1

Ordered online at 930pm. Got there at 945pm. No one answered the drive through, so we pulled up to the window. Lady was in there cleaning. Made eye contact several times and it’s clear shes ignoring us. So I try to go inside but all the door are locked. Go back through the drive through and honk until she finally comes to window and irritated points her watch like they’re closed. But it’s only 950 now and they don’t close til 10. I pretend I can’t understand so she opens the window and I explain what’s going on. She says we have no orders. I ask what I’m supposed to do with my order number and money I spent. She said cancel your card. Never met a more rude fast food worker before. No food for the family and lost the money.

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★ 1

We got food yesterday and god really bad food poisoning from here. My son my daughter myself my friend and my mom all got super sick after eating here yesterday 🤢

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★ 5

It was the cleanest McDonald's I been in.

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★ 5

Was open Christmas Morn... Thank YOU

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★ 2

Not as good as it just to be.

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★ 3

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★ 4

Just drove through for some yummy McCafe drinks.

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★ 5

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★ 4

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★ 5

Clean,fresh,satisfied

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★ 4

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★ 5

The sausage(no egg) McMuffin is my favorite McDonald's sandwich with a small orange is my favorite and highly recommended.

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★ 2

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★ 4

Food ordered from kiosk was nearly 100% right. One of two cheeseburgers ordered with "no pickle" still had pickle. The wrapper showed "no pickle" only the one without; though both were ordered without from the kiosk. Also, one Happy Meal ordered with "under 3 year old" toy came with the "older kids'" book. Update Dec-23, ordered on App for counter/inside delivery... OK except that inside closed due to lack of staff. Had to wait through the (long) drive through.

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★ 1

Dining room closed went to Chick fil a. Drive thru was 20 cars deep

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