★ 4

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★ 1

Literally parked for 25 minutes, and had to go in and pickup food anyway because they forgot to bring 2 happy meals out 🙃

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★ 1

One of the worst experiences ever. Wasn’t busy at all, yet it took them 7 minutes of me waiting in line to take my order. Flies were swarming me. My friend had ordered a cookie, and they said it’d be out shortly. We waited 20 minutes and his cookie hadn’t came. We left, and left disappointed.

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★ 1

I just left the Mcdonald's on 76th and Rawson ave in Franklin. I ordered through the drive through. When I told the customer service person that she was missing two mcdoubles. She rolled her eyes at me.Someone was yelling at her in the background. And she basically threw the two mcdoubles out the window with no bag, acting like I was bothering her because I told her that they were missing. I can see why this mcdonald's only has a three star rating.

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★ 2

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★ 1

Tried this location for another go through a mobile order hoping the experience would be better. Ordered 20 minutes before even showing up, waited another 15 after giving them the drive through code. Still got items incorrect. How do you mess up a plain burger with no cheese. Also told me “pull into spot 6…” meanwhile there’s only 5 spots. 🤦🏼‍♂️Lost brain cells coming here, don’t recommend.

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★ 3

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★ 2

Cold French fries

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★ 1

Three employees were standing and talking behind the counter. No one asked to help us. I placed my order at the kiosk and waited 10 minutes for two ice cream sundaes. However, 3 teenage boys walked in and were serviced immediately.

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★ 1

This McDonald’s location has the worst customer service. They make you wait forever, forget sauces and items (once they even forgot my 3 cookies), and today I ordered a medium Land Shake. Since the machine was down, they offered me a replacement smoothie — but gave me a small instead of the medium I paid for. Not only was the size wrong, but the value of a small strawberry smoothie is not equal to the price of the milkshake. On top of that, they served someone else’s order before even starting mine. Constant mistakes, slow service, and never worth the hassle.

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★ 1

8/27/25 sat in drivethrough for nearly 20minutes. Holy crap. Literally the worst drive through ever.

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★ 4

Went thru drive thru-had to wait for quite awhile but my Diet Coke was delicious and the fries were hot.

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★ 1

Very dirty place

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★ 5

Everything usually fine

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★ 1

They did not pick up the phone

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★ 5

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★ 2

It's rare that you don't have to wait for food. Even with a small order, nothing is ever ready. I don't know why they wouldn't have a constant flow of fries and burgers being cooked but they don't. What worse is that even with the wait, they'll still mess up the order. The food you do get is usually pretty good though. Plan on a 5-10 minute wait

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★ 1

One of the worst McDonald's on the south side. Weird because Franklin is supposed to be very educated. They're always extremely slow. And rarely busy. And tonight they took 20 minutes to get 2 meals out. No special order either. And then they shorted me a cheeseburger from my meal. And then both sodas were incorrect. Ridiculous. Ruined my dinner basically. These are the people that always demand tons more pay too.

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★ 1

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★ 5

The food was prepared correctly and was hot! The restaurant was clean and organized. No issues except for the need for a ketchup dispenser.

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★ 5

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★ 2

workers are locked in but i find the music quite interesting and inappropriate but food has some complications tha

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★ 4

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★ 1

Suppose to have doors open at 5.Says it on door. Nope.Person taking order could not understand.

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★ 5

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★ 5

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★ 2

The workers were great and knew what they were doing I got my food within a few minutes… I ordered a frappe and this old lady handed it to me I asked for no whipped cream but she put whipped cream on it, I told her I ordered it no whipped cream and she got all hostile and told me I can take it off myself then walked away, this other lady came up to the counter to ask what was wrong and I told her what happened she apologized and re made the frappe no problem her attitude was amazing just like all the other workers in there. The way that I seen the older woman interact with the other workers and even customers isn’t right I feel like if she can’t take a simple question she shouldn’t be working in the customer service industry because I was welcomed in with smiles from everyone but it got shut down because I asked the older woman for no whipped cream. This is not the only instance I came one morning early and it was pretty busy I had been waiting for a while and asked the older woman how long until my order would be out and she told me to wait it’s coming rolled her eyes then walked away I said okay and just stood there. The older woman had red/orange hair and this neon green safety jacket.

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★ 1

Constantly shorting on fries. 👎🏻

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★ 1

I would like to come here more often but they usually short me on my order. Definitely a problem here with paying attention to detail. Maybe someone should double check orders. Great location time to step up please. I keep trying to come back but the same thing happens over and over. It always looks to be well staff I will give you that. Let's get it right.

This place cannot get there
orders right, my Second Review. I
Specifically ordered a Big Mac
NO Mac Sauce. But of course
Nobody ever Double checks the
orders, Wrong Again. I know i'm
not ordering a steak sandwich,
but come on check these orders,
I'm tired of driving home only to
find out someone Didn't do there Job Again.

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★ 5

Love the egg muffin 😋

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★ 1

This place sucked they gave me a stinky burger with weird sauce on it. I do NOT recommend

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★ 1

Slow as hell. They are slow food, not fast food.

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★ 5

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★ 4

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★ 1

Simple order through the drive thru. Two regular cokes, one without ice. Received two DIET cokes instead. Even after I told the worker at the window "not diet" several times.

Try a different McDonald's.

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★ 5

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★ 1

I placed an online order worth 36$ and when I went through the drive through to pick it up the gentleman gave me a dog treat for my dog. That's was the last good thing. Then I was asked what I ordered by the worker and was given the wrong soda and was told to park in spot 3 which someone else was already in. Then when the food came out I was missing my wifes ice cream...Unhappy wife unhappy life...Then when trying to talk to a manger about it I was told I can get a refund online. When I got home I noticed I didn't even get a 20 peice nugget I got a 10. Then found out I had to call them for a refund anyways. It's fast food not rocket science. The cashier was nice and tried to get the manager but they refused to come up. Soda was flat, I got a diet soda not normal, I was missing 2 ice creams, and 10 nuggets.
I should've went to Arby's.

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★ 1

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★ 5

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★ 5

Never any problem at this location.
Service
has always been good for me.

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★ 5

I like the iced coffee

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★ 1

I am frustrated with this spot and won’t go again I tried more than once to give them an opportunity to get my food right and they just can’t. I always get cold miss made food. And when I go in to let them know the food came to me worst than when I first complained. This place needs training on customer service and food temps. Do not recommend going there .

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★ 3

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★ 1

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★ 1

I had a BOGO sandwich coupon from an other McDonald's I went to and not only would they not honor it but they made me wait 5 minutes to tell me that. Female manager said her owner doesn't accept them. Well , we will NEVER be be back Mr Pyles!!

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★ 1

Prices are 20% higher than the 13th and Ryan location.
They refused to take my survey receipt from the oak creek location

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★ 5

Absolute blast as always going to grab some grub. Its location near the snowpark is so nice. Elmer is a very pleasant and charming employee. It is nice talking to him and he is very friendly. Amazing service!

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★ 4

Did not hold onions

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★ 1

Bad service and cold food

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★ 5

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★ 5

Was so grateful to find a McDonald's open on a holiday because of an emergency was at the hospital for the holiday was glad to find this one open.

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★ 2

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★ 5

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★ 5

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★ 1

Can't even get a receipt because apparently their printers are all broken. I'd watch your accounts people. Shady as ever

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★ 1

Store opens at 5:00am. I pull up at 10 after 5 and order 2 sausage mc muffins with egg. I was told there is a 10 minute wait for round eggs! WHAT?! This store never has round eggs!

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★ 5

I only order frappes sometimes I have to have them add more cool whip and Carmel and they do so it’s no problem

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★ 1

How am I charged extra for something already included in the price??????

If I did carry out it almost 2$ cheaper….something isn’t right

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★ 5

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★ 2

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★ 1

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★ 1

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★ 1

We almost never get everything we order. This time, the oatmeal was runny and I did not get a spoon to eat it with. We ordered an iced mocha but received a different drink and had to have it remade.

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★ 5

Best looking and nicest staff. Ladies, I recommend this as a sit down place.

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★ 1

Service is very sluggish and slow fast food and still waiting 15 minutes in spot 2 for a steak an egg bagel
Guess they need to hunt for the meat first

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★ 4

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★ 1

Waited 5-10 minutes in the drive thru didn’t even get food

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★ 1

Was out with a friend running errands and we decided to treat ourselves to a couple of ice cream cones. They had just advertised $.57 cones last week. We ordered at the drive-thru two cones and the total came up to $4.38! I said for two cones? The person responded by saying the owner just increased cones by $2! So we paid & went to the pick up window & the cones were a fourth of the size they used to be. Won't go back there again for anything! It was absolutely ridiculous!

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★ 4

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★ 4

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★ 2

Overcharged for food. Took a while to get refund. Did not receive sauce for my chicken nuggets. No ice in ice machine. Seemed to be under staffed and very disorganized. Food could have been warmer!

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★ 3

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★ 5

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★ 5

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★ 1

Very incompetent, they never get the order right. We are not the only ones in line that got the wrong orders. This has happened 3 times now In the last 3 weeks, we will not be back to this location. Hale's corners is way better.

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★ 2

Drive thru experience was not good. The order was not on the screen. Modifications was not reflected. Gave the wrong drink and missing ice cream sundae. There’s always something wrong with my order when I come there.

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★ 1

This McDonald’s is honestly a joke. If you have the app you can switch between this McDonald’s and other ones located close. You’ll see the huge price differences and the better deals you can get at other locations. The staff are always rude and mess up anything. Definitely choose a different location.

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★ 1

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★ 1

Is McDonalds going bankrupt? I asked for a small cup of ice water and they wanted to charge me...WHAT!? The Hales Corners one NEVER has charged me for a cup of water! So...I'll be going out of my way to AVOID this location!

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★ 2

It's McDonald's.

Edit 8/19/24 : $10.47 for a double quarter pounder meal with med fry and large diet coke? My new score reflects the pricing/value/taste.

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★ 5

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★ 5

So glad this location still has the daily double.

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★ 3

Pretty good frozen cokes

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★ 5

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★ 5

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★ 3

Overall is good. Atmosphere not so much as it’s always kinda empty and the ones around are kinda funny.

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★ 1

I consider this to be the worst McDonald’s in this area of Milwaukee. The staff are always rude and you’re lucky if you get out of there without something wrong or missing. But today broke the record for incompetence. I used my points to order a cheeseburger. As it was for my dog I ordered it plain. My notion of a plain cheeseburger is no onion, no pickles, no condiments. Imagine my surprise when I got it home, opened it up, and in addition to the previously mentioned ingredients, imagine my surprise to find the CHEESE missing too!! Avoid this store like the plague. They don’t deserve your business!

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★ 1

The food was disgusting my family spent most of there time in different bathrooms throughout the night

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★ 1

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★ 1

owner isn't treating workers well. underpaid, strict and shouldn't EVER own. i feel bad for all the workers and management.

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★ 5

What can I say, drive through, get some sort of food, and on the way.

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★ 3

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★ 2

Ordered, was parked, waited 20 minutes for order to be brought out. Finally went inside and they had forgotten my order.

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★ 5

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★ 5

I went through the drive-through to pick up the breakfast ordered on the mobile app. Food items were ready at the drive-through when I arrived less than five minutes after placing an order.

I used one of my rewards on the app to purchase one egg McMuffin and received the second one for only .50 cents.

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★ 3

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★ 4

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★ 1

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★ 5

Been to this location many times it is always clean and no issue with orders, the district manager always talking to the staffs and improving things, greeting customers. There is always a person at the register in case customers need help or ordering. Unlike other locations rarely able to find a live person and associates always pass you by like air.

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★ 1

Double Quarter Pounder was the worst burger I have ever gotten from this McDonald's ever. The meat was burnt on the outside n raw in the middle, and the fries were cold. My husband said his double handburger was as hard as a hockey puck, and both burgers were just so sloppily made the sandwiches weren't even presentable. That and the fact that my 10 piece nuggets weren't even in the bag, but the sauce was. I waited in the drive-thru for 10 minutes for a very bad meal. I can tell you it wasn't a very good experience. It was a big thumbs down.

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★ 4

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★ 1

I can tell all the workers here were high!!! Including the manager! They got my order wrong, charged me with the wrong receipt order, also only gave me half of my food. The person handing my food over was clearly high.. didn’t know what’s going on. When I gave them the food back and just wanted my money back it took 15-20 mins for them to look for the correct receipt. I've never had a problem with this McDonald until today. I know for sure most of them were high because they clearly wasn’t getting g orders right or people recipes!

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★ 1

Slowest McDonald's I've ever been at. Even when you order ahead using the app, waiting for almost 30 min for 2 burger patties

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★ 5

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★ 5

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★ 1

Did an app order, went to get food, brought it home and again missing food! Had to go back seeming we paid for it and then they screwed it up again! Management needs to do better and stop hiring children or incompetent people!

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★ 5

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★ 2

Several trips to this McDonald's over the last month has been very disappointing. Asked for a 10 piece chicken nugget meal and received 9. Okay it happens. A week later the same thing happened once again. Complained via survey on receipt, no response. Tonight, I ordered a 6 piece nugget Happy Meal with extra fries, no apples. There were 12 fries to be exact. This particular location has really been declining in the food service. Customer service is usually good especially when the older employees are working.

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★ 2

More than half the times I do a curb side pick up here, the employees bringing the food out go to each car and ask “is this your order?” rather than knowing it’s correct based on how you’re forced to order. You have to enter the spot you park in in the app, yet it seems to make no impact on how they deliver the food. Also seems to take longer than other locations.

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★ 4

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★ 2

Another disappointing trip to McDonald’s. I swear when my kids get a little older I’ll stop going altogether. Food took forever (10 min+, and we were the ONLY ones in the restaurant.) And the food was awful. Is it just me, or do the patties continue to get smaller and smaller year over year (like the “1/2 gallon ice cream” in the store is only 1.5 quarts now)? And you’d expect fresh food if you’re waiting 10 min here, right? Nope—my spicy chicken patty had to be at least an hour old. Lukewarm on a semi-firm, almost-stale bun. Restaurant is dirty. Kitchen looked worse from my view from the counter. … Dessert took another 10 min (two Oreo McFlurrys). … Kids loved it as always, but I’ll take Culver’s any day for fast food.

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★ 3

My fries totally were not hot and they were old not fresh like they should be!

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★ 1

Terrible service and prices are through the roof

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★ 5

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★ 1

Hair in my food my drink cup was dirty and the staff weren't working they also have attitudes

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★ 1

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★ 1

Ugh, ugh and UGH!! I don’t eat from this place too often because my God, why would I??? But today the fam wanted a McDonalds breakfast. Usually the wife would Door Dash it, but because she couldn’t find a sausage biscuit on their menu for me I just decided to drive there instead. She asked for a Chicken McGriddle . I asked, among other things for a chicken biscuit instead of the McGriddle. Wife gets to works and opens it up to find a sausage biscuit. Was it sooooo hard to correct me and say “we don’t have a chicken biscuit but we do have a Chicken McGriddle??” Seriously people.

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★ 5

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★ 5

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★ 5

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★ 1

Asked for plain hamburger with only ketchup. Got a nasty burger with onions, and cold soggy french fries. The person I took it to in assisted living got very nauseous.Asked for a med. Soda, got large.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 4

Slow Service

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★ 1

No spot for curbside and takes foever

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★ 1

This McDonald’s is way more expensive than the other McDonald’s around here. They are price gouging. The owner charges what he wants and does not go by McDonald’s pricing.

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★ 4

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★ 3

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★ 4

All good

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★ 5

Really fast service ty

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★ 4

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★ 2

I find it's better if I used to drive through

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★ 1

$10 for a non 1/4 pounder and ice cols small(about 15 fries)??which is 1/2 the size it used to be,so either they were 3/4 lbs back then,or 1/8 th lb now. NEVER AGAIN!!!! RIP OFF!!!

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★ 4

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★ 1

They don’t even mix mcflurrys anymore, the staff is just being lazy. I haven’t had an actually mixed McFlurry in months

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★ 1

Every time I come here I wait for my food. And right now it’s been 30 minutes along with 4 cars next to me. I hate this place

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★ 4

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★ 1

Unacceptable. My food sat untouched on the back shelf for 10 minutes. When I got their attention and asked that it be handed to me, I was disrespected for having interrupted.

I complained to corporate. Received an email with a coupon for sandwiches but no apology. I can afford my own food. Customers should be respected.

Will not return until owner apologizes. He has the video, he can check it out.

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★ 5

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★ 5

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★ 2

Again they screw up a simple order! Order steak egg and cheese bagley, get bacon.

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★ 5

Drove thru

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★ 2

Dirty lobby everything I go there. Soda is always flat. Will not go there anymore.

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★ 5

This is actually a solid McDonald's. Overall, the food quality and consistency is far above average. I've had maybe two orders messed up since ordering here for the past 3 years; however, the faults were minor and easily overlooked.

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★ 1

Didn't open lobby at 7 am. Some people don't have vehicles to fit the clearance and need to use the lobby. If you advertise lobby hours at 7 am. I expect it to be open at 7 am.

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★ 4

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★ 1

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★ 5

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★ 1

Got a double cheeseburger drive through
Got home opened it and bun was totally black burned
Had to discard into the garbage not edible

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★ 5

They were having quite a rush but these young kids were trying to help everyone and had such a great attitude.... Thank you again for everything!

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★ 3

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★ 5

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★ 4

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★ 4

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★ 1

Food is at McDonald's standards, if you can get it. Staff couldn't care less, screwed up 75% of the orders including mine. Restaurant is dirty, drink station is filthy. Honestly feels like they don't care. Service times are far longer than ideal fset by corporate. Considering there is a McDonalds every 10 miles or so, go to a different one.

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★ 5

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★ 1

Absolutely not an employee visible. When someone did pop their head in the pickup window they tossed the food in the bag on the counter and didn't give the drinks. Kiosk was out of paper. Customers in general were frustrated.

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★ 5

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★ 5

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★ 1

My wife went through here on the way home to get food for our kids. They are picky, it is what is is.

"Cheeseburger only ketchup" took 4 tries and 45 minutes for them to get right.

Three days later, I went through the drive through here and ordered a Hamburger, extra pickles, and got a hamburger add cheese, only ketchup and a soda that had the syrup mix all out of whack.

I don't normally bother with reviews for these chains, but avoid this one, franchise owner clearly doesn't care.

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★ 5

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★ 4

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★ 5

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★ 2

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★ 1

Wow, what a terribly slow place. Took 16 mins to get a McCrispy and a medium fry. Almost made me late to return to work. Avoid unless you enjoy long waits in short lines. Do better, Mc Donald's. People only eat your food because it's cheap.

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★ 1

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★ 1

Absolutely atrocious service, would give a 0 if possible.

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★ 2

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★ 5

Very kind staff ! Cookies were fresh !

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★ 1

I just got assaulted at this location please be careful the owner and supervision of this location are dangerous

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★ 4

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★ 1

Why do the value meals cost $1 more in the drive thru than it says on the menu outside and then you get an attitude from the clerk when you ask about it? "I just work here. I didn't put the price on the menu."

Edit: fries were ice cold 2 minutes away from the restaurant and the burger was drenched in...grease? Not sure. A $12 value meal was thrown right in the trash

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★ 5

Never had a bad lunch here.

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★ 1

The employees don't work and thre rude

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★ 2

Waited 20 minutes for 1 Cheese Burger and 1 Large Fry. Got to the window they said I didn’t have a large I had a small. I confirmed it with the employee and he still seemed confused on what to do. He told me to park in spot 2, I waited for about 15 minutes along with 4 other cars. Just For a cheese burger and large fries. I think the management needs to change or something, that was ridiculously time consuming.

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★ 3

McDonald’s isn’t delicious food. It’s only fast food. And when you take away the fast, there’s no reason to stop.

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★ 5

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★ 1

Pulled into the drive thru. Looks like both lines are open. Other line went through 3 cars. No one came in the speaker or anything. If it's not open put a cone or something.

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★ 4

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★ 2

Went there Sunday for lunch. Stood in line behind two other customers for several minutes. Employees kept filling drive thru orders and ignored all of us in line. I believe it was the manager who looked in our direction several times but she ignored us. Not a "Hey, I will be right with you, nothing". The woman in front of us threw her arms up and left. We waited another minute, then left too. This would never have happened at a McDonald's years ago. Horrible customer service.

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★ 2

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★ 3

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★ 4

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★ 3

Its McDonalds!

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★ 1

Prices have gotten very expensive. And some charge for condomints. Not what it use to be

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★ 1

Rude. They were rude taking my order, didn’t give me a receipt, and made fun of me while I was picking up my food at the window. I was legit right there and heard everything. No “hey there” or “have a nice day” just hung out the window with my stuff and shook it like they were irritated. Gave me my bag and said “here” all while laughing about me and the order I placed. I’ll never come here again.

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★ 1

I specifically requested fresh food and was still given old fries that were just heated up in the microwave because by the time I got back home, which is only 5 mins away, the fries were cold and tasted stale

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★ 3

i ordered 2 cheeseburgers with no onions and extra pickles and that's what it said on the receipt and burgers but it was loaded with onions and had no pickles. they get my order wrong about 40% of the time

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★ 1

My friend and I came through the drive through last night where she ordered a meal and I also ordered a drink. We were told to pull up to the railing and she will bring our drinks out. She never did. When I went inside an employee saw me standing at the counter while she was just standing by the fry machine , facing me and smirking and staring at me instead of helping me. When the manager walked past she had asked if I had been helped, I said no and explained the issue. She was very apologetic and got the drinks to me. I appreciate the manager helping me but for the female employee who just smirked and turned her back to me, do better. I understand places are having to have the bar incredibly low right now just to staff but that is ridiculous.

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★ 4

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★ 5

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★ 3

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★ 3

Coffee is good

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★ 1

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★ 5

My lunch spot :) always ask if using code

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★ 3

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★ 2

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★ 5

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