★ 1

This is the worst McDonald’s in Wisconsin! Ordered DoorDash well before they closed, and the McDonald’s never made the food and never handed the food to the dasher. This McDonald’s is extremely lazy. 0-10 would not recommend.

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★ 5

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★ 4

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★ 4

Good frozen cokes

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★ 2

2 people pulled off the fire alarm 🥀

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★ 4

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★ 5

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★ 5

It's perfect if you have little ones, as it has a playground, there are always good neighbors with very friendly children, and the area in general is always clean.!

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★ 5

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★ 2

while this location is usually fine, the past two times I have gone the food has been cold, which is so disappointing. then most recently, they gave me the wrong sandwich. so to have cold fries and a cold wrong sandwich just really steered me away from coming to the Falls Rd location.

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★ 1

Germantown way over priced

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★ 5

Ignore the hateful reviews they’re all typed by people who want to boost their own image by degrading others. The team members at the Falls Rd. McDonald’s are among the most dedicated to their jobs and sorely under appreciated people.

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★ 1

Both of the managers that were working Alyssa and Sarah were very rude to me food was dry and cold was disappointed to hear that Alyssa is a higher up manager and was treating me so poorly I won't be back there

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★ 5

One of the best mcdonalds I've been to and it's because of the customer service from the staff.

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★ 4

Clean, fast service
Mostly Friendly employees

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★ 1

I went there to get the Minecraft adult meal and when I got it it didn’t come in a box like it’s supposed to and no toys included, fry’s were soggy and cold, when I called to tell them about the complaints they were rude and off putting even the manger they said come get different fry’s and said ig you can get the toys in a rude manner, and when I got the fry’s they were still cold and soggy.

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★ 1

I was ordering a meal but at the end she yelled at me is that all

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★ 4

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★ 1

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★ 5

Amazing customer service Cory was nice and helpful and definitely not stingy he deserves a raise immediately five stars.

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★ 3

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★ 2

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★ 5

Mobile order was quick and easy to use

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★ 5

This is by far the best McDonald’s in Ozaukee. My wife and daughter literally complain if I take them to one of the other locations. Staff is super nice, food is always right. Good people working there

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★ 5

Always puts a smile on

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★ 5

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★ 5

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★ 1

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★ 5

It's the community gathering place of my friends. Love it there. We are treated kindly. We have many good laughs there.

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★ 5

Recently had a very bad experience otherwise everything is good

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★ 4

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★ 5

Great staff and food

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★ 1

I ordered a Sausage, egg, and cheese McMuffin meal, and all I got was egg and cheese on a burnt English muffin. Contacted the store to let them know that they had messed up my sandwich, but I couldn’t come back because I had to go to work and I live farther out. The lady on the phone, which I would assume was one of the managers, her reply was to me “okay so they messed up one sandwich is what you’re calling to tell me?” As if wasting money on a sandwich I was not going to eat wasn’t a big deal. I had to get to work and won’t be able to eat for most of the day now, so for me it is a big deal and wasting money is a big deal to me too, especially now with the higher cost of everything. Worst customer service ever. Would not recommend this restaurant.

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★ 4

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★ 5

Just have to say that starting my day with a hot, fresh Egg McMuffin, crispy hash browns and a delicious custom iced coffee is just the BEST! The food (I mostly go for breakfast /drive thru) is always on point and the friendly smiles and efficient customer service keeps me coming back. Thanks Falls Road crew for being the best part of my morning! 😊

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★ 2

Got my order wrong again. Update: got my order wrong again. Ordered a regular burger, got home is was a spicy chicken sandwich

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★ 1

ON Tiesday September 3rd, 2024, I called the McDonald's on Falls Rd in Grafton at 11:34am to see if they were still serving breakfast. I asked bc the last time I ate McDonald's breakfast, they were offering many breakfast items all day. (Guess that didn't last.) When I called there, I had to repeat my question due to the background noise in the restaurant. I repeated it, trying to explain why I was asking. She talked over me, cutting me off. After telling me that breakfast stops at 10:30am, she felt the need to backhandedly call me an idiot by stating "AND IT'S BEEN THAT WAY FOR THE LAST 50 YEARS!" For her "grand finale" of incompetent customer service, SHE HUNG UP ON ME. As I write this, I am parked at the A.Z. next door, and though I'm pretty hungry, A TEAM OF WILD HORSES COULD NOT DRAG ME INTO THAT PARTICULAR RESTAURANT! PLEASE FIND OUT WHO ANSWERED MY CALL & NEVER, EVER LET HER NEAR YOUR PHONE AGAIN. I will simply use the McDonald's in SAUKVILLE.

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★ 5

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★ 1

I ordered at their drive-thru the other night and they skimped on the fries big time. I asked for the large size, but they gave me a medium size portion at best. The white back of the box was completely visible. Some McDonald's locations fill the fries box all the way to the top, but apparently not at Falls Rd location.

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★ 5

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★ 5

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★ 4

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★ 3

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★ 5

Clean, good food, friendly people,and fast. All I can ask for.

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★ 5

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★ 2

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★ 2

Haven't been to a McDonald's in years and met expectations. The napkins here are pretty good.
6 year old had fun in the play area.

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★ 1

I don't know why I go here. They always screw up my order. If I ask for a plain hamburger with lots of grilled onions, I either get one with everything on it EXCEPT onions , or plain , but one little chip of grilled onion on it. Same thing if I order a quarter pounder WITH no cheese you can bet it will have cheese.

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★ 4

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★ 3

2024 May 9th: CLOSED 10 PM BOTH DRIVE THRU & DINE-IN.

Posted hours: Dine-In & drive-thru 11 PM. No explanation. Sport Utility Vehicle in lot, beige color, Ford.

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★ 5

I recently had the pleasure of being served by Kenden at McDonald's, and I must say, the experience was exceptional. Kenden's positive attitude and friendly demeanor truly made my visit memorable. Not only was he efficient and attentive to my order, but he also went above and beyond to ensure I had everything I needed. His genuine smile and willingness to help created a welcoming atmosphere that brightened my day. Kenden is a shining example of excellent customer service, and I look forward to returning to McDonald's knowing that I'll be greeted by such a dedicated and enthusiastic team member.

Follow Up
I recently had the pleasure of visiting the McDonald’s location where my now good friend Kenden works. Having previously written a review, I wanted to provide an updated perspective on Kenden’s performance. As a dedicated employee, Kenden consistently goes above and beyond to ensure a positive experience for customers.

Customer Service: Kenden’s friendly demeanor and genuine smile make a lasting impression. Whether taking orders at the counter or serving at the drive-thru, Kenden treats every customer with respect and kindness. It’s evident that they take pride in their role and genuinely care about the satisfaction of patrons.

Efficiency: During my recent visit, I observed Kenden efficiently managing multiple tasks. From preparing orders to restocking supplies, Kenden maintains a high level of productivity. Even during busy hours, they remain composed and focused, ensuring that service remains swift and accurate.

Attention to Detail: Kenden pays attention to the little things that matter. From ensuring that orders are complete to neatly packaging items, their attention to detail stands out. I appreciate how Kenden takes the time to get each order right, even when faced with a rush of customers.

Team Player: Kenden seamlessly collaborates with coworkers, creating a positive work environment. Their willingness to assist fellow team members and step in when needed demonstrates strong teamwork. It’s clear that Kenden values the success of the entire crew, not just their individual performance.

In summary, Kenden’s commitment to exceptional service makes a significant impact at McDonald’s. Their positive attitude, efficiency, and attention to detail contribute to a pleasant dining experience for all. As a friend and a customer, I’m proud to see Kenden thriving in their role. Keep up the fantastic work!

Note: This review is based on my personal observations and interactions during my visit. Kenden’s dedication deserves recognition, and I hope their positive influence continues to shine at McDonald’s. 🌟🍔👏

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★ 1

Place is disgusting. Mold in the bathroom. Almost all the tables and and floor are sticky. Hopefully their housekeeping isn’t a testament to their culinary practice.

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★ 1

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★ 2

I usually don’t do reviews and try to give benefit of doubt in fast food. But when you order 2-3 items total and constantly don’t get 1/3-2/3 of the order then it’s annoying

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★ 5

Good cheap food

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★ 4

Plenty of parking. Relatively friendly staff. Restaurant and restroom could use a cleaning. Food was good. Fries were definitely fresh. Small inside play area for kids. Restaurant had plenty of seating.

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★ 3

McDonalds is McDonalds. Nothing more, nothing less.

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★ 2

Ordered online and chose pickup instead of drive thru. Drive thru guy couldn't go to counter and grab our order. He made us drive around and go inside to get it ourselves.

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★ 5

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★ 5

Favorite local McD's! Fast friendly service and quality products!

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★ 1

I am writing to bring to your attention an issue I recently encountered regarding the customer service at this branch.

During my visits, I have consistently experienced a lack of professionalism from one of your staff members. There have been instances where this employee has been dismissive and short with me, prompting me to address the situation directly with her. I believe it would be beneficial for this individual to undergo retraining to ensure a more positive and customer-focused approach.

I believe it would be beneficial to discuss this matter further and provide additional details regarding the specific individual involved.

I am available at your convenience to discuss this matter in more depth. Thank you for your attention to this concern.

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★ 5

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★ 5

When I came in, the very nice man, I believe his name was Kenden, came outside and helped my in, as I recently broke my leg and am on crutches. Kenden proceed to help me at the register. Kenden then brought my food out, and helped me back to my car, and put my crutches back in my car. Kindest kid ever, wouldn't even take my tip because he said he doesn't do kind things for money.

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★ 5

Very nice service, Kenden was very nice and cheerful.

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★ 5

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★ 5

Today I was greeted by Kenden what a fine young gentlemen and hilarious get this kid in stand up immediately. But I paid for my food got my receipt and told me to have a great day and Kendrick the young man at the second window is super nice and charming and handed me my food and told me to have a good day great service love these people man. Also Devin made my Carmel sundae and put an amazing amount on my sundae. Saturday when I went there the 2 girls in the back Kaeden and Ke’liyah were super professional and were superduper kind I will keep coming to this McDonalds

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★ 1

I’ve been seeing a lot of complaints about the poor customer service online about this specific McDonald’s lately and I usually ignore those type of posts because you never know what someone is going through that day. But when I went there today is solidified how accurate people are when they say the lady blonde (very) young lady at the first window has a TERRIBLE attitude. It’s not ok to be customer facing and to take your frustrations out on every single customer. If you hate your job and people, go work at a factory. The first window people always make a world of a difference how a customer foresees their entire visit. Management needs to handle this issue as it is clearly ongoing based on the other review I have just skimmed as well.

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★ 5

Stream live from facebook

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★ 1

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★ 3

(Edit: Original 1 star, i no longer see this guy working at this location) Ive been going to this location for awhile and have never had experience like this! I use to go to this location 2 or 3 times a week due to convince but now i go to the other location after this. I had used the mobil order and it put me in a west allice since i was near that location previously. (Not the locations fault) i had ordered a meal deal on there because me and my bf wanted what was on it. I said may i speak with someone after i relized the mistake and asked if they can just put the price of the meal to the deal. Well after explaining this to Jordan, one of the afternoon/night managers, he said i could cancel it and reorder it (you cant) i explained to him from what i was told in the past you cant cancel an order and he started to argue with me. After realizing i couldnt cancel it he said 'i cant touch your phone' no kidding. So i said 'tell me what i need to press so i can do a re order'. After this exchange he had asked me to go into spot 1 and SLAMMED the window... i kid you not he slammed it hard enough where it re opened all the way. He didnt tell me what he was doing so i was also confused???? I was more then willing to pay but they brought out free food, ok cool. I was concerned about it after the exchange we just had so i didnt eat it. I believe Jordan should not be a manager with his poor customer service skills and should be demoted after this.
Edit: i called the number provided and spoke to april, shes super nice! Thank you.

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★ 4

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★ 3

I rarely eat here anymore. Food is poor. Prices high. Best deal is their ice

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★ 5

Best McDonald's EVER! Kylie and Livia are amazing workers

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★ 2

Its honestly so gross and unsanitary. the bathrooms were gross and the inside of the toilet bowl was filthy. the play room tables were all dirty so obviously they haven’t gotten any attention at all, and just could just imagine how bad the playground is. also, if im paying $8 for something thats made out of fake ingredients for the most part, that’s not even close to being good for you and doesn’t look as good in the picture i don’t think ill be buying again. though, the manager was nice and employee as well. we stayed for at least an hour, maybe a little less after rush hour and became dead the employees didn’t go around and clean up a little. maybe, just maybe even though its a fast food chain, put a bit more effort specifically for normal employees.

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★ 4

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★ 4

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★ 5

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★ 1

Wow! Is all I can say! I am not sure how Emily, the manager, got in this type of position with her horrible customer service skills and combative attitude. I tried calling to let them know my daughter's happy meal was missing the main part, her cheeseburger, only to get an attitude from her then I got hung up on. I went in again to get her replacement only to get backlash from her as she proceeded to grab the happy meal back and said she was going to take coupons out because "she didn't have to do that"! Um.. you my dear Emily inconvenienced me, not the other way around. I think customer service training needs to be done before putting an individual in management positions. I thought we are nice to our customers. I guess not! Thank you Emily for the awful experience!

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★ 4

Biggest eating area I've ever seen at a McDonalds.

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★ 1

Like lord of the flies teenagers edition. Running around, swearing, yelling, etc.

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★ 5

Friendly

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★ 4

McD’s is getting spendy, but the bagel sandwiches are back :)

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★ 5

It's a nice clean McDonald's

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★ 2

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★ 4

Just got a soft serve cone all I ever get there

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★ 3

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★ 4

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★ 3

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★ 4

I like this McDonalds customer service.

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★ 5

My son's favorite fast food joint

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★ 5

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★ 5

Very clean.

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★ 4

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★ 1

Poor service. Went thru the drive thru. I was not greeted, instead got "yeah, what do you want?". Waited in the drive thru for over 10 minutes until i got to the window to pay. No greeting at the window. I was given my food with no napkins in the bag or happymeal. I had to ask for napkins and got 3 to be used for food bought for 3 people. We all know how thin the napkins are and how one does not go far. I think some focus on customer service is needed.
Wow, even better service. I got to my desti ation to find that the 10 piece chicken nugget meal i ordered was missing the nuggets! Almost $9 for a meal and the main part is missing. I called the store, was told i needed to come back for them. I explained my displeasure of the experience in the drive thru and got hung up on. No customer service offered. I tried calling back and no answer. I used to think this location was better than others in the area but it has definitely gone downhill.

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★ 2

I ended up diagnosed with food poisoning after eating a breakfast sandwich at this location. We rarely ever go to chain restaurants. This was the only thing I ate on this day. To be fair, it tasted fine fine and everyone made the environment feel great. But we all know these places, and the employees' cleanliness has dropped 40 fold since the early 2000s. I was playing Roulette and caught the bullet this time

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★ 1

The chick working there gave me a attitude and the food is cold and a lime of cars, took 10min to get to pay, and another 5min to get food

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★ 1

It is McDonald's. 🤮

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★ 1

was just told they were too busy to make two shakes???

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★ 5

Spacious. Staff very friendly and helpful.

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★ 5

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★ 4

Slow at times

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★ 2

Dear workers “honey” for dipping sauce does NOT mean “honey mustard” 🤮 it means pure honey 🍯🐝 the chicken nuggets were also rather hard like they had been sitting for a little while. I don’t recommend buying food right after lunch 😵‍💫 was also very disappointing about the honey 🍯 next time verify just a thought 💭

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★ 1

There’s a petite manager running the shift
Who is very unprofessional and her conversations are inappropriate for an open floor business atmosphere. She stands around while doing the absolute least to prepare orders. Meanwhile, the whole lobby is full with customers waiting on orders . As a manager you show your employees how a business is ran and to say the least she’s not one of those you’d like to set an example.

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★ 1

I don't even think this deserves a star really. People and you guys said it was tempt when I called Went to McDonald's for lunch today For my lunch break Took one little bite and oh my gosh Very disappointed and you say this is cooked.

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★ 4

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★ 4

I got curbside so I don't know about the atmosphere.

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★ 1

WITH PRICE THE WAY THEY CURRENTLY ARE THIS IS ABSOLUTELY RIDICULOUS!! This at least the third (3rd) time I’ve spent money and not gotten what I’ve paid for ! How hard is it to type an order !!! And assemble it as seen on the freaking ticket!!! The worst part is you never know until you get home or go to eat !

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★ 2

Drive thru staff seemed liked they did not want to be there. No hello. No thank you. Gave us the wrong order. No sorry. No communication whatsoever.

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★ 4

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★ 5

Helpful and nice employees. Just got a coffee but it was an easy and pleasant experience.

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★ 5

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★ 1

Sandwich thrown together and service at counter sorry for delay but only 2 of us upfront ....yes customer service for killian stores as good as Can be expected Sub standard as always food also

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★ 4

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★ 4

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★ 5

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★ 3

This place is hit and miss. Sometimes it is spot on and the food is correct and hot with great service, other times the food is wrong and cold and the service is rude and just as cold as the food. It's like playing a game of roulette. Good luck. May the odds be ever in your favor.

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★ 5

The people were really nice here. The food was nice and warm. I ordered two large fries and two burgers. They were nice and warm. The place is clean and I got my food fast. I highly recommend this place for anyone looking for McDonald’s near Grafton.

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★ 4

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★ 4

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★ 1

Check your bag/order before you drive away. They'll forget something. I don't write reviews, so you know they done forgot stuff in many of my orders.

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★ 4

I don't know why I have listened that recoding each time I come
People who use it should know how to use it.

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★ 4

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★ 5

This is one of the best McDonald’s in the world.

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★ 4

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★ 4

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★ 4

Went to the drive through and got the usual fast and friendly service.
I feel like McDs burgers have gotten more tasteless in recent years though, with both the buns and patties, and the buns seem dryer/stale also. Still won't keep me away from this American Icon.

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★ 5

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★ 5

Great service and food

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★ 3

Not that good or good for me!

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★ 3

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★ 1

thx for putting that much "tomato" in my Crispy Chicken Delux sandwich........

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★ 4

All of the food is very salty and greasy, however it is a good quick meal and normally pretty cheap.

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★ 5

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★ 4

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★ 2

Big Mac was not very tasty 😕.

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★ 3

Convenient location and usually pretty fast, but often disappointed in the freshness of food and order accuracy here. Not the worst McDonald's, but not losing the pack in any way.

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★ 5

Nice people

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★ 4

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★ 5

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★ 3

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★ 5

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★ 4

So majority of the time the staff are wonderful. I know they are short staffed, so some days are slower than others receiving my order. Especially in morning. There is only one manager I believe, blue collared shirt, that is grumpy all of the time in the morning. Otherwise, overall staff is pleasant. Rarely have mishaps on order.

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★ 5

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★ 1

I went here late one night about a week and a half ago. Lights were all on, it was like 930, but nobody was home. Went to Culver's instead.

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★ 5

Order and pick up went smoothly. Although there were many vehicles in line, it went quickly. Order was correct, napkins in the bag. A good day at McDonald's. June 4, 2022 Young lady taking orders at drive through was new, couldn't get my order straight. Bacon, egg, cheese biscuit meal was $12 and when I tried to get her to adjust, it went to $23. Gavin, the young man at the window went overboard to straighten out this mess and made sure I was a happy customer before I left. Gavin is a fine employee and I suspect great things in his future.

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★ 2

The store is open at 5 a m. Goo luck with that the 3 McDonalds in the Grafton/Mequon area are known to tell you at the drive thru "Sorry we're closed".
Don't count on getting your morning coffee here

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★ 5

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★ 3

On vacation and missed a good cup of Joe. Next to what I make at home, this is the best.

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★ 5

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★ 4

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★ 4

The food was good and the workers were friendly

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★ 5

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★ 1

This is the worst mcdonalds that ive ever been to. Never given what i ordered. Its a joke. Then you go inside and they ignore you. Avoid it

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★ 3

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★ 4

It's mcd most of the time great service sometimes not so much but always nice employees

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★ 3

It's ok every now & then, be careful!

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★ 1

If I could leave zero stars, I would. This morning my workers made a big order in the drive thru, about $50 worth. They were up at a job site 2 hours from our company by 4am, the job site right next to this McDonald’s. They decided to treat all the workers with some breakfast, not having much time so they went in the drive-thru. Toward the end of the order a lady jumps on the mic, not the one who was taking the drive thru orders, and starts shouting at my workers. Telling them “the lobby is open! Next time come inside when you have an order like this! Now because of YOU I’m backed up ‘to the veins (?)’!” I worked in the restaurant industry for years, I get how frustrating and stressful it can be- but to legitimately yell at a paying customer like that because you’re upset they placed a big order? You can kindly say something when payment is taken. “Would you mind if next time an order like this is placed, you use our lobby? It’s open now.” How hard is that? I’ll be calling corporate and complaining about this worker. I am so ashamed my workers were treated this way by her. If it wasn’t next door to the job site and we weren’t on limited time, we would have left the food without paying. Absolutely shameful.

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★ 1

They said they closed at 11 pm but they closed at 10, I am very disappointed and hungry, I drove 5 minutes and wasted so much time and gas on this journey, extremely depressed that I wasn’t able to feed beloved hampster , so angry 😡😡😡😡😡😡😢😢😢😢

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★ 5

You can't beat the price!! Double cheeseburgers, and McGriddles.

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★ 4

Waited a bit in line but my frys were nice and hot !!

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★ 5

Always fresh and good especially the bacon egg and cheese biscuit meal!

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★ 1

Cold food, flat soda, not worth stopping.

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★ 1

Very rude cashier. I order 6 large coffees and I ask to have the creams and sugar on the side. She answered in a very rude manner saying that she couldn’t do that for me. So disappointed.

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★ 5

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★ 4

Awesome food and service

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★ 5

Ok

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★ 2

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★ 5

Stopped for a soda with fast service .

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★ 4

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★ 4

Order was correct the first time fries were alittle cold but didn't mind burger was delicious

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★ 5

Order was Right!! Yeah!!

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★ 1

Hands down the worst McDonald's I've ever gone to. Consistently poor customer service and they can't even get a simple order right.

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★ 3

When I went through the drive-thru that evening, service was not to bad until I had to pay as the customer service cashier had no personality and when I finished and moved forward to grab my food the cashier at the window was pleasant when sending me off. Didn't feel rushed but it wasn't that busy. It was not to bad but okay. If I would of saw the name badge of they wear one I giver the young gal stars as she was pleasant...

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★ 5

It's macdonald's

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★ 5

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★ 5

This place keeps you moving in line. Great job 👏

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★ 4

Consistently fresh and fast service. Love this one!

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★ 1

Wouldn't sell me a whopper and told me burger king sold them. overall very difficult staff and won't be returning.

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★ 2

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★ 3

Nice and fast enough service. Ordered a 4 piece nuggets that only came with three..... I'm not all that mad, but my poor dog is very upset.

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★ 3

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★ 5

2 cheeseburger meal delicious. Always love the french fries!

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★ 1

I didn’t know the women taking and giving us our food, but she was awfully rude. Probably because she didn’t want to be there, but she refused to use our coupon, and gave all our food upside down. Including the large fries that were spilled all over the bottom.

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★ 4

Usually very good food. Well made, and timely

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★ 2

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★ 4

This a good one. It is not super fast (low staff), but the food has been correct and hot. They also own the one on HWY 60 and Port Washington Road.

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★ 5

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★ 4

Fast and hot food!

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★ 4

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★ 1

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★ 4

They had the new caramel and brownie McFlurrt. So yummy!

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★ 3

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★ 4

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★ 4

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★ 4

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★ 4

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★ 3

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★ 5

Just stopped for a breakfast sandwich. Great as always. Food was fresh and hot.

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★ 1

Doesn’t even deserve 1 star went here today with friends ate chicken sandwich really bad food poisoning never go here

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★ 5

It's McDonald's. They do well here. Fast driver thru and accurate orders.

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