★ 5

They gave us extra food, which I can’t complain about. It was fresh, although we had to wait a bit despite it being a Sunday morning. We will be back!

Source: Google

★ 5

Source: Google

★ 1

Worst mcdonald's ever. Order on mobile 20 mins piror to arriving. Waited 10 mins at the drive thru. And still had to wait 20 mins at the second window for 1 meal. Not fast food

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 5

Fast, friendly and delicious.

Source: Google

★ 1

Old fries, stale,and barely warm. Special order big mac, dry bun, beef barely warm, and this was at lunch hour. Then was handed the wrong bag of food and they forgot my soda. Should have gone to Culvers!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

When i call 11 times to complain because my order was incorrect and I wanted to remedy the problem and no one answers...you're customer service obviously is not important to you!

Source: Google

★ 5

The staff here are absolutely positively amazing! I am treated like family when we stop here for breakfast while on shift.

Source: Google

★ 5

Nice friendly people. Food is always fresh.

Source: Google

★ 2

Restrooms and restaurant were not clean! Been stopping fir years and there is a definite decline in cleanliness and service.

Source: Google

★ 1

Source: Google

★ 5

I was wrong, cars were piled up for breakfast, but they still got it all out quick. Props to them

Source: Google

★ 2

Source: Google

★ 4

Source: Google

★ 1

Randomly closed during business hours

Source: Google

★ 5

Brian at Grafton East location was amazing and provided us with great customer service. He made sure all of our food was fresh and was great with the kids.

Source: Google

★ 1

I placed a mobile order for just an iced coffee. Once I arrived, there was someone in front of me, giving their order. Once I pulled up, no one said anything for 5 minutes. I decided to pull up to the window thinking the speaker may have been broken. I honked, and honked again after about 3 more minutes of waiting. Once I got their attention, the guy came to the window, said nothing, so I explained what had happened and that I had a mobile order. When he handed me my coffee, it was a small, not medium. He proceeded to tell me, yes the speaker is working, he was just busy fixing a machine..?

Source: Google

★ 2

Waited in the Drive-Thru for 15 minutes to pick up a mobile order. Finally went inside and picked it up. Terrible service and the food was not hot.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 3

"Fast food" took over 15 minutes in the drive through only to have our order wrong.

Source: Google

★ 4

Source: Google

★ 5

Good vibes all every time I go

Source: Google

★ 5

They are understaffed....however they always try to do a good job.

Source: Google

★ 1

I was trying to use a deal on the app but the machine cancelled my order. The employee then made me wait for the 15 minute countdown. Afterwards, the deal still wouldn't work and he said he couldn't do anything. I proceeded to leave without purchasing anything.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Quick service

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 1

Update

It’s been a while since I came through this area and thought I’d try again. There’s been no change, still not cleaning.

____________________________________________

Just stopped to get a drink.

When I opened the door there were 3 employees standing near the register, one seating on the counter, apparently just shooting the breeze.

When I got to the soda fountain it hadn’t been cleaned in a while since some of the spilled soda was dry already.

There was standing water on the floor and the apparent way to clean it up was to place a “wet floor” cone up versus using a mop.
Just maybe one of those employees who were just standing around the register could have checked the area.

Source: Google

★ 1

There was no line when we got to the drive through but they kept rushing us and we didnt get the change to see our order to make sure it was correct. We didnt get everything we order and the ones we did was missing ingredients. But my bf wouldn't let us fix our order and apparently had the money to give to McDonald's for free.

Source: Google

★ 4

Source: Google

★ 3

Had to drop the food rating.

Got 2 sausage egg mcmuffins 6/8/25 the yolka were grossly green so that wasnt worth it.

Returned 6/9/25 and got a sausage mcmudmffin no egg so i wasn't throwing money away only to then recieve a burnt muffin, Pic included. 😫

Source: Google

★ 1

About half of the insides of both my eggs were gray in my Bacon egg and cheese mcmuffins. The bacon didn't even looked fully cooked. Portions of the bacon were floppy and raw.
That doesn't happen when I cook eggs and bacon. Sick.

Source: Google

★ 2

On two different, subsequent occasions, roughly a week apart, our small orders were incorrect. The on-shift staff were unwilling to remake or rectify in the moment, due to being 'too busy' (we recieved wrong food items). One order was 1pm on a Saturday and other was 10am on a weekday.
Tried for a refund in the McDonald's help site and they needed so many details and information, we obliged, but still denied refund for incorrect and missing items. This location is only place we've ever had an issue unfortunately.

Source: Google

★ 1

Spent over 30 minutes in the double drive thru. Orders were taken out of order. Ordered a large meal and 6 piece nuggets. Got large fries, medium drink and 4 piece nugget. Pathetic.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Breakfast service has always been good but when I go there for lunch or dinner, I either wait forever, get the wrong order and/or the mobile app says they are out of something and I don’t get a discount when I order from scratch. The workers seem to be working hard. This is clearly a management problem unfortunately.

Source: Google

★ 1

Slowest McDonald’s ever. The word “fast” does not exist with these workers here. Been waiting 20 minutes for my quarter pounder and fries. Terrible service and the management is not nice (from previous experience).

Source: Google

★ 4

Good drive through. Efficient like other McDonalds.
If you’re stopping by off the highway it is not an easy off then back on the highway. You have to drive through the parking lot of the shopping center and take a few turns to get back on the highway.
Like other McDonalds the French fries are great and the Big Mac is always good. Always get a Coke to top off the meal.

Source: Google

★ 5

Source: Google

★ 4

Good quality today although not super fast.

Source: Google

★ 3

It was slow service and my bagel was burnt. Otherwise it was fine.

Source: Google

★ 5

Good luck.

Source: Google

★ 1

Source: Google

★ 1

0 stars if possible. Cold food. Never got utensils for big breakfast. Had to ask 3 times for our drinks. Get ignored at counter trying to get employees to fix mistakes. Why even bother running a resteraunt when you clearly do not care.

Source: Google

★ 1

Absolutely HORRIBLE experience. They had everyone pulling from the drive thru into parking spots. Waited 25 min in a parking spot for our food, finally went in to ask about the food and they said they forgot about it and could no longer make it because they switched over from breakfast to lunch. Left without any food or a refund

Source: Google

★ 4

Basic McDonald's. Bad food. Bad service. So all in all not bad.

Source: Google

★ 3

Took my wife to her Dr. Appointment Fri .
04/18/25 went to Grafton McDonald's after the appointment I a had Quarter pounder meal large wife had regular hamburger small fries food was great we also ordered 2 Iced mocha 1 medium 1 large they neither one had a dome lid no whip cream no chocolate drizzle they both "SUCKED" tasted nasty could not drink either one went to the McDonald's in Germantown,WI a block from our Apt.
Got 1 medium and 1 large they were both made PERFECT they both looked like the pictures on the order board
Thank you Germantown,WI McDonald's
They made a CRAPPY experience we had at Grafton McDonald's enjoyable
Thanks Again
James F Germantown,WI

Source: Google

★ 1

Placed a mobile app order. When we picked up the order, part of it was missing. We went back to notify the employee of the error, they stated they were out of apple pies and the minecraft meal collectibles. Ermmm, why were we not notified in the first place? Why wasn’t it updated in the app? Seems to me like they were just too damn lazy to package them. The employee stated there was nothing they could do. I asked for a refund for the apple pies and they stated we had to request it on the app. Excuse me, since when was that a thing??? When we got home the 1 Big Mac we ordered was the bun and 2 patties, nothing else. No sauce, just some cheese and a few strings of lettuce, and the top patty was bare. This is now the second time we had less than adequate service at this location. The employee didn't even apologize for the error. To be quite frank, he was extremely rude. Providing good customer service doesn't seem to mean anything at the Washington Street, Grafton, WI location. Seems like if you work there, then you don’t give two craps about keeping your job. And it seems like the employees just don’t care about themselves either. You’d be better off starving than eating at this location. Not that the food is good anyways, because it isn’t. I don’t plan on coming here ever again, I’ll be taking myself somewhere that actually provides decent service. This was horrible. 🤦‍♀️

Source: Google

★ 5

Source: Google

★ 1

I went there shortly before closing and nobody answers the drive-through and I didn’t see anyone inside

Source: Google

★ 5

Very nice. And the food came out hot and fast. They even came around to ask how are food was

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 1

Source: Google

★ 5

I went through the drive-through. It looked busy, butt it wasn’t. There were a lot of cars in line butt the service was really fast. I had fresh french fries and they were really hot. I ordered a large french fries. The french fries were really delicious. I’ve been through this McDonald’s twice now and got the same order and the french fries are always great. I would definitely recommend this McDonald’s to a friend. This is my favorite McDonald’s. This McDonald’s is the best. This McDonald’s is awesome. This McDonald’s is better than all the rest. This McDonald’s is amazing. This McDonald’s has great employees. Even though McDonald’s in general is expensive, it’s still worth it to me. I always enjoy myself at this particular McDonald’s. This McDonald’s employees are always friendly. The service at this McDonald’s is always fast.

Source: Google

★ 1

Slow. No condiments. Milk had chunks in it...

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Very clean

Source: Google

★ 5

A year ago, I gave a 1-star review. Just went today - 12/27/2024, and the experience was 5/5 during peak hours. Could not have been better, faster, etc.

Source: Google

★ 5

Source: Google

★ 2

Ask for me to order was in the store to go and it still was cold and it was not fresh

Source: Google

★ 5

Source: Google

★ 4

Bought a sausage egg muffin.
Used the restroom. Thanks!

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Good cheap food

Source: Google

★ 4

Got my order correct

Source: Google

★ 5

Source: Google

★ 3

Very unprofessional

Source: Google

★ 2

Somehow every time we stop for ice cream their machine is "broken."

Source: Google

★ 1

I placed a mobile order on my way to McDonald's, expecting a quick and smooth pickup. When I arrived, the drive-thru was completely empty, so I spoke to the operator, who told me to "give him a moment." We waited for a ridiculous five minutes, and when I tried to talk to them again. The worker yelled, “I already told you to wait a moment!” I responded that his “moment” was over, and he had the audacity to yell at us again, telling us to leave. I left and I didn’t take my order though I already paid it online.
Unacceptable service, and incredibly rude staff.

Source: Google

★ 3

Source: Google

★ 5

This is one of the nicer McDonald's I have been to. The staff was friendly and the food came out quickly. The inside was clean and has a bright indoor seating area.

Source: Google

★ 4

It's McDonald's. You know what the quality is going to be when you pull in.

Source: Google

★ 3

Ultra slow service for a pick up order of a burrito and drink this morning. Disappointed.

Source: Google

★ 5

I really like this location they're always nice!

Source: Google

★ 1

The place was really disgusting and dirty, nothing was cleaned. There was mold on the soda machine. Huge puddle of water all over the floor. Almost slipped on my butt.

Source: Google

★ 2

New, very attractive store, poorly maintained. Maybe I showed up the wrong time, but there weren't many customers there but there were a lot of dirty tables, the ketchup dispenser was empty, put no resource to get it in the restaurant except the front counter, it just seemed like there wasn't a whole lot of effort being put into keeping this fancy brand new restaurant clean.

Source: Google

★ 5

Source: Google

★ 1

Absolutely the worst worst customer service I have EVER had in my life anywhere. Young man that took my order was super rude and while in line (a car in front and one in back) the manager yelled at us saying move your car there are other people waiting for their order. Mind you could not move because I was between two cars. Absolutely appalled that a manager speaks to a customer like that. Even when the customer is polite they yell at a patron?!?! Will tell everyone how bad these employees and management act. Shame on them

Source: Google

★ 1

Source: Google

★ 1

Unbelievable! Walked in at 5:30 PM on a Sat. Not a person inside. Drive-through lane has 6 or 7 cars in the lane. Standing inside at the counter to order, three separate employees looked me in the eye and either turned away or walked off. One employee walked by me from behind and I said “ma’am?” She turned, looked, said something quietly then turned to the person handing food through the window and said something. He looked at me then turned back to the window. My wife and I turned around and left. The customer service at this place is horrendous. Not only was I not able to order any food but insulted by the lack of basic courtesy or decency to acknowledge my presence. I suppose I should be grateful, though, considering McDonald’s food is the worst in the industry.

Source: Google

★ 2

visited on 8/11/24. Tried to order a double cheeseburger meal and was told this was nopt available. we were not given our change. the shift manager had to give it to us. There was a large pile swept up behind the counter that had been therefor a bit. the cup lid holder was empty. the ketchup dispenser was empty. Table could have been wiped down prior to our visit. the counter in front of the soda machine was very dirty, puddles of water and soda. the dining room floor needed attention. the soda machine was leaking water, dirt or mold was seeping from under the soda machine . from my observation there were only three empl. Lots of competition around this store. Will not be back to this location

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Very rude night time shifters 😡
When my order was said back to me I said with cheese on the Mc chicken. And then immediately got the attitude! Big lady with glasses which I’m assuming was the rude manager and the tall boy comes around from the back to her rescue her claims when I was asking who took my order.
How by me asking for 2 items and add the cheese was being rude is beyond me!!!!
I asked for a refund on the sandwich that I left there and I still have not received that refund

Source: Google

★ 1

ordered 2 large caramel iced coffees, they gave me 2 medium coffees, complained and then they just dumped the medium coffees into large cups with an inch and a half lower then the top. What a bunch of 14 yr old kids working there. No respect for there job or customers.

Source: Google

★ 3

Update your hours on google. Drive through is NOT open until midnight 12am.

Source: Google

★ 5

10/10 would recommend this McDonald’s. Very nice workers and clean atmosphere. Thank you!

Source: Google

★ 1

Stopped this morning on the way to church to grab an iced latte. I ordered a medium iced sugar-free latte. The cost was $4.21. I received what appears to be a small latte since I was in such shock over the price? The size of the drink didn't even register until after I left. When I can go to a local coffee shop that roast their own beans and spend a dollar more for a larger drink, why would I ever come back? You have lost a customer for Life McDonald's

Source: Google

★ 5

Source: Google

★ 3

Took a long time to get my food

Source: Google

★ 4

Usually always go inside when I visit. Can’t remember the tall young man’s name but he’s always there and nice, brings our food over to the table when it’s ready. Food was fresh. Overall location is kept pretty clean.

Source: Google

★ 3

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Clean interior, but the outside was riddled with litter all over. Stopped after a long day out and only ordered fries. They were not crispy or soft but firm to the bite, it felt like I was eating fries that had been sitting out for hours. Was very disappointed as I had to spit out several bits. I hardly ever enjoy giving harsh criticism to fast food because I never expect much but it was terrible.

Source: Google

★ 5

They were awesome. They took great care of us everything was done right came hot.

Source: Google

★ 4

On the whole, all culinary supremacy are extraordinary...

Source: Google

★ 5

I did not get all the food I ordered.

Source: Google

★ 5

Good food and service

Source: Google

★ 5

Source: Google

★ 2

Could not get order correct wanted fresh fries no salt received loaded with salt and upgraded my meal for large fire and was no bigger than the medium fries we also got !!! This is a regular occurance with
McDonald's

Source: Google

★ 1

The night manager of this store needs to be fired. The entire store was filthy. The bathroom, all floors, cooking machines, everything was filthy. They slap my fish & cheese halfway on the bun, so much so that when I showed them, he offered to make another, which wasn't much better. When I walked in, all staff was sitting down in the customer section on Instagram. Disgusting store in and out £I wouldn't be surprised if they have mice, roaches & the like.

Source: Google

★ 1

Just an absolute dump.

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

didn't get all the order. customer service could have been a whole lot better. very disappointed will not be returning!

Source: Google

★ 4

Service was good.
They were unfortunately out of Shamrock shakes
:(

Source: Google

★ 2

These fast food joints should be called slow food restaurants. This place is always slow. What really got me last was being passed up in your drive through lane by two people that came after me and then sitting in line for so long.

This has happened before and I'm sick of it. And the last time I ate here the place was dirty.

Why on earth is it so hard to make food ahead of time? Your breakfast menu barely has anything on it!

Source: Google

★ 3

Food ok but poor compared to Wendys or A&W

Source: Google

★ 1

Waited over 30 minutes for apple pie

Source: Google

★ 5

Source: Google

★ 5

It's a McDonald's, about what you would expect, actually better than a typical mcdonalds

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The lady didn’t take my order right so when I asked to get it fixed they charged me for their mistake instead of just letting me have the egg on my sandwich so now I was refunded back the amount they first charged me just so she can charge me for the egg. It’s not that complicated to provide good customer service. Waiting two weeks on a $5 refund when I didn’t make the mistake. Last time I go to this location that ran by incompetent humans. I’ll use the McDonald’s next to Walgreens to insure I get good service.

Source: Google

★ 5

Source: Google

★ 1

Second time going here and both times drive thru was down. Extremely packed in the inside. Food was not good at all.

Source: Google

★ 5

A million times better than the one in meqoun they actually gave me the extra onions I asked for

Source: Google

★ 2

Poor communication. Soda machine was broken.

Source: Google

★ 5

Source: Google

★ 1

Tonight my husband and I pulled into the drive-through at 10:35 waited for five minutes and was told that they were closed even though there were clearly people in the drive-through getting food. When I asked the young man when they close, he said 1030 but the website clearly says 11! I called the store with obviously no answer. I am just super upset that I was lied to either by this young man or the McDonalds website. Corrections should be made immediately in my opinion.

Update we went to the McDonalds the next country over. We got there right at 11pm and was told they just closed. When I asked what time the other McDonald’s closed they said 11 and when I told them what happen they apologized but that is when it

Source: Google

★ 5

Source: Google

★ 5

Food is always hot and very neatly put together (no pickles falling off sandwiches here). I know the equipment and ingredients are the same across franchises, but this location consistently makes the tastiest McDonald's food around. Keep it up!

Source: Google

★ 5

Mcd is the only fast food that is consistent and I can count on.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

The employees can't even get a single drink order correct. We ordered a coke and brought it home only for it to be a diet coke. That was the only item in the order and it was wrong. I was looking forward to this as a treat but y'all ruined it. Thanks so much for your service!! :(

Source: Google

★ 2

Sat and waited in dining area for food for 10 minutes. Another family that came in after us, got their order. Asked for our order at counter and they found it had been misplaced. Manager sitting in dining room on phone. Felt like we were an inconvenience to request food. Gloves & hats on food handlers would be nice.

Source: Google

★ 2

Cold fries. Terrible fish sandwich. Coke was ok.

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 4

All around nice McDonald's and huge, very spacious and clean!

Source: Google

★ 2

Don't have us a take number and say you'll bring the food out to us if your lazy employees aren't going to do it.

Source: Google

★ 1

5:30am on a Monday and the place was completely dark. Looked completely closed, although there were 3 cars parked in the lot. Had to drive 3 miles to the next closest (which had been already opened)

Source: Google

★ 1

Up until a couple weeks ago, the service was trash. The people at the window have attitudes and need to find a different job if they hate it so much. And they messed up plenty of orders

Source: Google

★ 2

Waited for almost 40min...40min... for McD's. Trash all over the lobby. Won't go back to this one

Source: Google

★ 5

I don't know if he's the night shift manager or something but he's always there and had the best service when i pick up my order. He makes sure u have all my sauces and now. He needs a raise or something

Source: Google

★ 3

Source: Google

★ 5

Food made as ordered, fries were hot. Cup for water was provided upon request.

Source: Google

★ 1

Source: Google

★ 5

Comfort food.

Source: Google

★ 5

Source: Google

★ 3

Stopped for drinks. Gone is the $1 Coke.

Source: Google

★ 4

Super slow drive thru for 2pm on a Wednesday. No I'm sorry for your wait, nothing. We will not be returning to this McDonald's any time soon.

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 4

One of the more consistent in better McDonalds.

Source: Google

★ 1

Incredibly slow!

Source: Google

★ 3

dining room closed early due to staff shortage. Food looked like I ordered it off wish....

Source: Google

★ 4

Source: Google

★ 1

Employees are ridiculously rude. Shut it down if you don't want to do it right.

Source: Google

★ 1

Source: Google

★ 1

Service is not good. Dirty.

Source: Google

★ 4

Source: Google

★ 1

The place was dirty fountain area no napkins soda and water all over the prep area needed cleaning customer could see how bad it was. Dining area wasn't cleaned.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

Very poor customer service. Nothing is stocked. No receipt printed. Bathrooms are nasty. Employees are sitting on their phones. Food was cold. Have syrup and soda spilt on the floor. Overall very disgusting place.

Source: Google

★ 5

Source: Google

★ 4

Food was the same as always, service was really good. We did drive thru so I can't rate atmosphere.

Source: Google

★ 5

Fast and fresh

Source: Google

★ 1

Source: Google

★ 5

Good burger. Mcdonalds is not the same as it used to be. They upped their quality.

Source: Google

★ 2

This looks like a fairly new Mc D'S. We just wanted a ice cream cone so we got their micro Mc mini cone which only comes in 1 flavor and not even dipped in Mc chocolate ? ? Did the Hamburgler steal and hide the Mc Chocolate?
What is happening to our world. Should have stopped at Wendy's.

Source: Google

★ 5

Source: Google

★ 5

They gave me the perfect BigMac, it tasted very good.

Source: Google

★ 1

This is honestly one of the worst McDonalds I have been to in terms of service. Keep giving them another chance and each time is just as bad.

Source: Google

★ 4

Source: Google

★ 5

Food was nice and hot, no cold fries. Really nice and friendly group of young people that work there.Real nice personality of the young man at the window.

Source: Google

★ 4

Source: Google

★ 1

Horrible service! Always getting things wrong, constantly serving double dipped fries. Can't believe the owners who care so little. Their solution is to give you a free sandwich or replace the already horrible meal. Can't explain how there are two mc Donald's in Grafton and they could have so different quality expectations. Maybe they hope the freeway traffic will keep them in business and not realize how bad it is until it's to late to turn around.

Source: Google

★ 1

So normally I don't make reviews but this is something I need to tell and see it this has happened to anyone else. I ordered a double cheeseburger and medium fry my fries were cold and soggy like there were siting there all day and my burger was cold as well I opened it up and it was a mess bun was halfway on, mustered and ketchup all over I couldn't even pick it up so I went back and said I need a new on the cashier was like what's wrong with it she seemed mad at me i was thinking if you guys did your job right this situation would have not even happened. so the gave me a new on and it wasn't any better ( they weren't busy at all) so there should be no reason why the food would old look and taste like it did. Anyways I gave them another chance and the same thing happened after the 3rd time I won't be going back there ever they need to either get new employees or show them how todo thir job ..The cedarburg McDonald's is 💯 time better

Source: Google

★ 5

Source: Google

★ 3

We just want to know why a large size latte is only 2/3 cups.

Source: Google

★ 4

typical mcdonalds. Staff very nice

Source: Google

★ 5

Fast service, clean restaurant, fresh food and friendly staff. Perfect McDonalds experience!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 1

Not the first time I've been cheated at the drive-thru, but first time leaving a review. My filet of fish was dry and hard. The double cheeseburger I ordered was replaced by a double hamburger. My fries weren't even full, I was lucky to have 10 french fries and they were stale and chewy. Management needs to start leading this store. They need improvement desperately.

Source: Google

★ 3

It's a pretty standard McDonald's.

Source: Google