★ 5

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★ 3

Slow, friendly, expensive for what it is

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★ 1

Missing an entire meal. Said I had to come back to get a refund or they would send me a coupon in the mail. I have little kids, one of which is napping, I can’t do that. I don’t want a coupon, just a refund for the food I didn’t receive. To me, this is stealing. If I didn’t receive the food I shouldn’t have to pay or come back another time with a coupon. I have never complained here before. I ordered on the app and did curbside. Ordered at 11:04 and didn’t get my curbside order until 11:25. Food was really cold. My toddlers wouldn’t even eat their fries. It’s just beyond frustrating that a company this large can’t refund a $7 item. Called customer service and waited on the phone for 40 min. They are just forwarding the complaint and “will get back to me”. Meanwhile, my kids are fighting while on the phone because they want attention, this was so not fair to them. Will not be coming back and told the kids we will not be going to McDonald’s anymore. Obviously, the food is grossly unhealthy to begin with, so probably a good thing. Just disappointed in the way everything was handled.

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★ 1

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★ 5

Clean Friendly

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★ 5

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★ 2

Worst customer service I have ever had at this location or any Mcdonalds for that matter. The drive thru lady that takes the money has very poor customer service skills. Screaming at me about my online order and the process in front of other customers. I usually use the app in evening and few times the workers tell me to bypass the pay window. So I did that today and I got an ear full. I think she wanted me to back up and smash into the cars to give her the code again. Unprofressional. She could have simply told the worker giving me my food to make sure next time I stop at the pay window first. No reason for her to scream at me like she did and try to argue with me in how I have done it in thr past. She wasnt there so how does she know. And i could careless if there was new workers, not my problem. Maybe get someone more friendlier to work the pay counter and have her retrain how to speak to customers. Unreal shitty experience to start my morning.

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★ 5

Just got A large fries 🍟. Aw

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★ 5

Managers are always on top of it here. Comfy chairs. Nice to see windows being cleaned in and out.

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★ 4

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★ 5

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★ 5

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★ 5

Clutch!!! McDonald's on military closed even though 24 hours. Had to run here! Thanks for keeping your posted hours.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Fast

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★ 5

Had to have a chicken wrap.

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★ 1

I order online and they gave me a cup with no drink 💀 what type of scam yall pulling

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★ 1

I HAD TO WAIT FOR A CASHER SO I CAN PSY FOR MY ODER THATS NOT RIGHT AND THE TRASH IN THE LOBBY IS OVER LOADED IT SHOULD OF TAKING OUT AND THE LOBBY WAS MESS TO IT SHOULD OF BEEN CLEAN UP OH WAIT THE STAFF IS WORRY ABOUT TALKING NOT THERE CUSTMERS THAT IS SO WRONG

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★ 4

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★ 1

if you can’t keep up with orders late at night…just close. You need more ppl on at night to make ppl happy

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★ 1

11/2019
I HATED IT!!! the worker deprived me of my thirst because i was super tired & wasn’t thinking straight...i got a water cup & accidentally had put iced tea in it, when the manager brought me & my friend our order he took it away from me after i was just about to stand up & go get water to make him happy. but no, he took the cup & never brought me anything back...i’m dying of thirst at the moment. ALSO they screwed up BOTH of our orders, my friend specifically said no pickles & both burgers had pickles. i specifically said i wanted cheese on my mcgriddle & guess what?? no cheese. last time i go to this mcdonald’s.

Update** 6/17/2025
I will admit...I did ask for a water cup and knowingly dispensed iced tea into the cup. However, this does not change my feelings toward the manager (if he even still works there after that). Fwew, now I can sleep better after 5 years.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 3

Not a clean McDonald's. One of the lower quality ones in the Green Bay area. I don't recommend, as there are better options within a couple of miles.

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★ 1

Rude clueless workers. Drive through person without adequate memory to remember basic orders one at a time. At the food window we ask to add the fry that they missed and the guy says "you're gonna have to drive back around because we have a line full of people." Most restaurants would've just quickly sold the fry or just handed them over for free since their worker caused the snafu. Instead I get sass talk for a $3.89 soggy fry. How bout I drive to Culver's instead?

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★ 1

Doesnt understand what 24 hours means. Dont order anything in the middle of the night on the app youve got a 50 50 chance of it being open

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★ 1

Didn’t get my burger and refused to give me a refund, this isn’t the first time either

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★ 4

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★ 3

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★ 2

Forgot the fries in my kid's Happy Meal. The irony. Asked me to drive back. Umm no. Took 2 weeks to get a coupon to credit the fries. Being that they are just as much as a supper club in terms of cost they should do better.

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★ 4

App is great

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★ 3

It was McDonald's.

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★ 5

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★ 1

Not good customer service, They talk to you like your a high school student

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★ 3

Not really open 24 hours if they are closed at 3am the morning.

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★ 3

The service was great at this restaurant.

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★ 5

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★ 4

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★ 5

Someone give the closing shift cooks a raise that was some of the best Chicken Nuggets I've ever had from a McDonalds, cheeseburgers were super good too. Above and beyond, quick and timely, if you looking for some McFood this is a pretty good one to go to.

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★ 5

Stopped in for a quick lunch.

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★ 3

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★ 5

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★ 1

I'm a Coca-Cola purist and asked for coke when i ordered my food, lo and behold they give me DR PEPPER...! Somebody should be fired and fined.

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★ 1

Went through drive through ordered $6 meal with BOGO for $1 for chick nuggets charged me $11+. Got home not second box of nuggets. Called to ask for coupon or pick up tomorrow and manager (or whoever answered phone) stated I don’t have that on my window. He then hung up on me. Um was on window or I would’ve ordered it. Because I asked while I ordered. Don’t call me a liar.

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★ 4

small joint, but it's a good one

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★ 1

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★ 4

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★ 3

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★ 5

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★ 2

Go back to one speaker, one line. Society is too stupid for the zipper technique.

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★ 1

If I could give zero stars I would went there on 2/24/25 at 10pm I ordered a Big Mac meal and a fish meal the Big Mac buns were covered in mold the fish was not cooked all the way the manager was extremely rude And said “that’s not my problem you can leave now” this place is a food safety hazard I would not recommend anybody to go here unless you wanna get sick from mold

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★ 3

They really need to work on their prices. Other than that I like McDonald's

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★ 1

My teenage child ordered and paid for shamrock shakes on the app. The workers refused my child her shakes saying it wasn’t a real order . I called to get a refund and Manager Makayla refused to refund me. She refused to get me anyone higher up and said I’ll send coupons or you can lose money. I guess the moral of the story is McDonald’s has gross food, gross atmosphere and nasty worker attitudes. Save your money don’t go there!

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★ 4

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★ 3

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★ 3

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★ 5

Very fast and efficient team

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★ 2

I've came here twice in a two week period both times expresso machine was out of order

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★ 5

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★ 4

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★ 4

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★ 5

Very nice restaurant and good food.

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★ 5

136

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★ 1

the old lady at the drive thru who can’t lift her arm is very rude!She is not a person to be working with costumers.

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★ 5

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★ 3

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★ 3

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★ 5

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★ 1

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★ 5

Great customer service

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★ 3

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★ 4

Open 24 hours

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★ 3

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★ 5

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★ 5

Real good 👍 love ❤️ it

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★ 1

terrible.

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★ 1

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★ 5

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★ 1

My food always sucks and it says 24 hours but they are never open past 10 it seems.

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★ 1

THEY SUCK! they always forget food. like I'm telling you in every order I'm always missing something. and in this case it was my chocolate shake, THAT I WAS SO FREAKING EXCITED FOR. but I won't be ordering from this McDonald's again.☺️

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★ 3

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★ 2

Place needs some help. Placed a remote order with table service. When nothing arrived after 10 mins (store empty), my order was sitting at the pickup area. Lady said the store wasn’t offering table service “at this time”. Then, she looked at the number, is that even table number in our store.

Of course, food was cold. Honestly I never complain, but very in-McDonald’s like

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★ 5

I'm lovin' it

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★ 3

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★ 5

Drive thru was quick, order correct...can't ask for much more.

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★ 1

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★ 4

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★ 1

Went here for a bite to eat. Got a kids meal with no toy? And the guy on drive was rude, and never let us finish the order. So we decided to not go back thru the drive thru again to get the rest of our order, and the fries tastes old.

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★ 1

It's always busy bro!!! I'm trying to feed a family of 10!!! 😩😩😩

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★ 2

Each time I order a Big Mac with a little extra sauce, I get a sandwich I can't even pick up because it is falling apart

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★ 4

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★ 3

The ice cream was smaller than I thought.

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★ 4

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★ 2

The app is nice when it works, seems like it constantly needs updates. Now my phone isn't even able to have the app. Extremely disappointed, my family will be eating a lot less McDonalds from now on.

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★ 5

Good food. Great service.

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★ 4

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★ 5

I'm loven it

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Our group has breakfast there every Monday

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★ 1

ADVICE: Even if y’all are starving, don’t do it - this franchise ain’t gonna give you the food you ordered. Ordered McDouble and got a cheeseburger (that was wrapped in the McDouble wrapping) instead. Ordered a caramel frappe and got a mocha frappe (w/caramel drizzle) instead. Didn’t have time to go back to get it fixed when it should be pretty damn simple, no customer should have to waste extra time to get the correct order. Pretty much donated money to this franchise. This ain’t even the first time this location has messed up my order, but I keep giving them the benefit of the doubt. Moral of the story, you can’t change something that doesn’t want to be fixed.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Not good" ordered 2 bacon cheese burger meals price was outrageous almost $25".. the burgers and fry's must have been pre- made they where half lukewarm and cold inside. Also requested without mustard, one had mustard on it. The only thing good about this place was the young lady at the window. Very respectful and polite. Thought about calling and complaining but what good would it do? They would tell you they will send you coupons in the mail and you will never see them. This isn't the first time I had bad service at this location but it will be the last..

Approximate time 11:45am
Day May 18th 2024

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

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★ 1

The "manager" Makayla should not be in any leadership position or in customer service. As a customer, I did not appreciate how she treated the team of young staff. She demonstrated zero management skills and clearly lacks in professional communication and in courtesy. She was toxic and emitted negative vibes. She should go work at a trashy big box store in the backroom where no one has to see and deal with her poor, unprofessional attitude. If I come back and overhear her brash, unprofessional behavior towards these poor kids again, I will not hesitate to call corporate on her. Please fix your attitude ASAP or stay home.

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★ 5

Stopped by late Sunday nite and the workers were cheerful and polite and fast, and the food was fresh and hot! Great job and thanks for the good service!

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★ 5

Awesome delicious and fast

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★ 4

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★ 3

Not very talkative, kind of blunt, and to the point. Took order, no eye contact, and no thank you. Was not very happy

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★ 3

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★ 2

Very unorganized drive-through waited for 10 minutes to get my order taken in the second lane as 3 other cars in the first lane got their order taken before I was taken care of

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★ 5

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★ 5

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★ 4

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★ 4

Good food

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★ 4

I ordered 1 large french fry and mango pineapple smoothie, but she gave me a big mac in 1 beef burger and a small french fry with a sprite and smoothie..

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★ 5

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★ 1

the employees at this location like to steal your money AND food from your order

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★ 5

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★ 4

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★ 3

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★ 5

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★ 1

Shake machine is always down

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★ 5

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★ 5

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★ 4

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★ 5

What can I say, everything I ordered was in the bag. Grease soaked through the happy meal box as usual.

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★ 5

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★ 1

Watered down sprite all the time like what got a sausage egg burrito with I bite out of it too MCDONALDS SUCKS

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★ 4

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★ 1

Very long wait time and very unfriendly/unhelpful staff.

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★ 3

I do not like having to order on a kiosk and this time I was actually forced to.

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★ 5

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★ 2

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★ 5

Great place for a good cup of pop

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★ 3

Workers are nice, but the service could be better. They are always so slow. I will also stop here in the morning sometimes (4:30AM ish) to grab coffee before work, and it's annoying because some days they are open early and some days they are not. It's kind of like they open early when they feel like it? There have been times when I stop there one Monday, and they are open and stop again the following Monday, and they are closed.

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★ 5

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★ 5

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★ 5

Burger

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★ 1

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★ 5

Pineapple Mango smoothies!!update 10/1/23 open 24 hours on packerland n west mason. I got a fish burger

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★ 3

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★ 4

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★ 5

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★ 4

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★ 4

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★ 4

Very fast most of the time! this location gets insanely busy sometimes though and people dont always use the double speaker system correct and they block half of the parking lot! really nice location though and friendly staff!

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★ 2

Stopped here with my son for breakfast because we wanted to get the famous McDonald’s hash browns. We went all out and got 3 hash browns and one sausage patty each. No drinks or sandwiches or anything like that. The bill was $18. I know everything cost more these days but dang, that’s outrageous. We left still hungry and spent almost $20.

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★ 3

Drive through forgot moment food 3 days in a room

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★ 4

Quick. And good

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★ 3

Badabaabdaba it was okay

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★ 5

I love Amanda 🤗

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★ 1

They are NOT open 24 hours!! My daughter and I went through here at 11:45 p.m. on Monday after a movie, and there was nobody there to help customers. All the lights were off except for a few lights in the kitchen and the menu lights outside. Such a waste of gas!

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★ 5

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★ 4

Fun and friendly people

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★ 5

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★ 4

Quick and easy

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★ 3

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★ 1

Closed when it says 24 hours.

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★ 5

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★ 5

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★ 1

Have been closed at 2am last two Mondays I've stopped. They have there board n exterior lights all off.

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★ 3

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★ 5

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★ 5

Me gusta el servicio es muy bueno

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★ 2

The gentleman at the first window seemed new or was just more concerned with the conversation he was having in his ear piece than doing customer service, took me a min to realize he wasn't talking to me or to himself! The second window gentleman handed my bag and drink to me as fast as possible shut the door and walked away for over 2 min. Before the window was shutting I was asking him to come back cause I was missing something. Only got service due to another car coming through the drive thru! He seemed upset that I was still there, told him nicely what happened handed over more money and waited for another couple mins only to recieve cold food! Besides subway and kwiktrip this is the only place around here. Wanted hot food at least! I get it's McDonald's but come on!!!

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★ 3

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★ 3

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★ 2

Food was lukewarm. The tables and chairs were filthy.

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★ 3

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★ 1

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★ 5

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★ 3

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★ 5

Today the drive through line went quick! Super nice staff!!

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★ 5

I frequent this drive through often during my Uber Eats delivery route, and they are always very prompt and do their best to make sure that the order is 100% accurate for my customers which I greatly appreciate. In my opinion they're the best McDonald's drive-thru in the city!

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★ 3

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★ 2

The app and rewards program is useless. I've emailed corporate because they forgot food in our bag 3 times in their last month! I HAVE NOT RECIEVED A RESPONSE TO MY 4 DIFFERENT EMAILS , AND IT'S BEEN a MONTH NOW.

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★ 5

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★ 3

Everyone here was very pleasant and polite, but this is by far the slowest location that I have ever been to. It took nearly 10 minutes to get two cheeseburgers. Maybe I am just used to Chicago.

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★ 1

Big Mac and senior soda..... Don't bother, I could only do one bit of the big Mac. It was disgusting...

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★ 1

Horrible!! Will never go to this McDonalds again.

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★ 5

Not 24 he at all stopped by and all the screens are off don’t believe the lies

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