★ 5

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★ 3

Average McDonalds. At least it’s clean

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★ 2

Just got done picking food up from there. Some kid behind the counter stared at me. Left. Came back. Left. Then came back to said hi how’s it going.then left again. All while I was waiting for a to go order. Don’t know the worker. Very awkward. Will not be back.

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★ 4

Exodo

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★ 1

Would help if they actually opened when they said they would open. Both Google Maps and the McDonald's website had the wrong hours for this location.

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★ 2

Waited in the Drive Thru for 15min to get a 1/4 pounder with cheese, frie and a cheeseburger on a Sunday night at 8pm. Wow

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★ 1

I ordered my food and 40 minutes after not receiving it I was told my food was already handed out even after showing a receipt ☹️

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★ 1

Eaters beware. Worst McDonald's in GB. Floors and tables ALWAYS dirty. Ignores restaurant customers, systems don't work, staff not accommodating. Clueless on app usage too

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★ 1

They did not put all the food order in the bag for Uber Eats. They seal it. And then blame Uber Eats. Take some responsibility!!!

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★ 5

I got McDonald’s today for my 30 minutes lunch break for school, and for the first time I didn’t have to ask for extra honey, they gave me three honey packets right away. With only 4 nuggets! I’m impressed!

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★ 1

I went into McDonald’s to pick up in order and I work at McDonald’s on South Webster. The worker was where blue gloves when your supposed to wear clear. He touched raw meet With blue ones and that went to make the sandwiches. That’s a huge health code violation. Than the manager asked to see my receipt for 2 ice cream cones when I showed her. Than she served off are order and was really disrespectful. She than asked for the receipt again and I told her the kiosk didn’t print one. So she got mad about having to lookup are order. Lobby was really dirty. I’ll stick to going to my McDonald’s for food thank u.

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★ 3

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★ 1

Been waiting 20 minutes for an ice cream cone

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★ 1

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★ 3

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★ 2

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★ 1

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★ 5

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★ 5

It's McDonald's

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★ 5

The team member was very patient with me as I changed my order a couple of times.

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★ 1

IF U GO IN DRIVE THROW THEY WILL NOT GIVE U YOUR TOTAL AT ALL THATS IS WRONG AND THEY R SO RUDE THEY NEED TO BE RETRAIN ON THERE CUSTMER SERVICE SKILL OR FINE A NEW JOB TBST WORKS FIR THIM NOT IN CUSTMER SERVICES

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★ 2

Food was decent. Had to swat away flies inside while we were eating. Couldn’t sit outside as we had wanted, as the tables were dirty. Also, as part of our road trip, we decided to let our kids have McDonalds. We asked for two different toys, and they wouldn’t exchange for a different toy, so we got the same. Slightly annoying, as they have other toys available; and the toy display was wide open. The floors in the bathroom are also really sticky.

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★ 1

I asked for no onions and no pickles on my cheeseburger because of allergies. There were onions on it and it made me so sick that I ended up in the hospital. Employees need to understand that some requests are serious, and not just because customers don't like something.

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★ 5

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★ 5

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★ 1

All tables where dirty. There where no napkins we asked for some and they ignored us. No ketchup either.

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★ 1

I mobile ordered lunch for my so it was ready when I got there. When I arrived I went through the drive through and was told my food is almost ready they asked me to pull to spot one then I did. Someone came out after a few cars behind me went and said its almost ready. Then 9 more cars behind me got their order before me. I was sitting there for about 15 minutes so I went in and asked where my food was. The lady at the front did not know so she spoke with the manager for about 5 minutes then I received it. I didnt get any sorry or thank you for waiting. NOTHING. I was just handed my food and the employee did not say anything. When I got back to work my order was completely wrong. I am highly disappointed and will not return to this McDonalds

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★ 3

They were struggling at the drive thru.

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★ 1

I had to wait in the drive thru for 20 minutes before I got to the 2nd window ( and I understand you can't predict how busy it will be) but I was then told to pull up to the next window and waited another 7 minutes for the rest of my order( my total was $13 so it isn't like I ordered food for an army)! When the girl came to the window she shoved my bag out the window and said, " HERE"...that's it. Very rude service and I will drive across town if I ever decide to eat at McDonald's again.

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★ 1

they NEVER give me ranch and it always take years to get your food 100% do drive through even if it’s long it’s faster then going inside

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★ 1

Called to ask if my coffee could be switched after placing a door dash order and only one flavor was displayed, she yelled across the room after speaking over me and said “she’s trying to figure it out” and then hung up on me. rudest call I’ve ever had with a food establishment. Someone needs to tech you how to interact with a customer.

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★ 5

Very delicious food. The workers are very kind and even checked on how our experience was.

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★ 2

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★ 4

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

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★ 2

Haven't been to a McDonald's for a while, probably in over a year. Just wanted a quick bite after an evening event, and McDonald's is one of the only places open at that time. Although the inside is modern, it was pretty dirty. There were four hand sanitizing stations, but all of them were empty. The fries were a little stale and there was way too much sauce on my sandwich - it was coming out the side. The service was fine but I used the kiosk to order so there really wasn't any customer service involved with my order. Now I remember why I don't go here. Skip it.

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★ 5

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★ 5

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★ 5

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★ 1

I am a door dasher on weekends for extra money. I arrived on my electric bicycle at about 11:00 p.m. on 5-24-25. I had to go to the drive-thru as the inside was closed for the night. I waited at the drive-thru speaker for at least 5 mins no response but could hear people laughing over the intercom. So I decided to approach the window I was not being helped. When I got to the window I was very rudely told they don't serve bikes in the drive-thru by a group of young girls who again were mocking me for riding my bike through the drive-thru. I proceeded to tell them I was a doordasher picking up an order .(That should have been ready as it said so on the app and it had been 20 minutes since I took the order.) They told me it's going to be at least 5 minutes for the fries. I told them that's fine. Then they kept sending different people to the window to tell me my fries were not ready. So I waited all that time dealt with all the bull crap and they gave me this huge bag I thought nothing of it because it was a huge order. I dropped the order off and come to find out there was only one sandwich that wasn't even ordered by them and the fries the burger was a mess and the fries were cold. I didn't get paid for that job. I really don't know who these girls are working there at at night what but they should be fired

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★ 4

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★ 5

👍

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★ 5

Typical McDonald’s, clean. Fast. Consistent food taste and quality.

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★ 1

Waited 30 minutes in the drive thru for a cheeseburger & nuggets at 2 in the afternoon, so not a busy time. The staff moves at snail speed with no urgency. The nuggets were 4 and not 6 like I paid for & the burger was cold. This place really went downhill

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★ 2

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★ 4

Got breakfast burritos. Could have been warmer. But otherwise good

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★ 5

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★ 5

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★ 4

Fast and hot.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 1

I specifically asked the guy at the window. Can you please double check and make sure there’s no lettuce on my McChicken. He assured me he will. Well he failed when I get home and there’s lettuce on my McChicken, which now I'm not able to eat it. This is the second time in the last two weeks. Well I will no longer be eating McDonalds. I stopped eating McDonald’s about 4 1/2 years ago. I recently ate a breakfast sandwich about two month’s ago and had a really good experience. So I started eating there again. (Ate there three times since) out of those three times you got two orders wrong. Thank you for reminding me why I stopped eating there 4 1/2 years ago.

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★ 1

We ordered a 6 piece chicken nugget and they gave us 4!!! They also asked us if we wanted sauce and then forgot the sauce!! Rude workers and very disappointed…

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★ 1

I wish I realized how filthy this place was before I order. The floors looked like they hadnt been cleaned in months. I don't usually eat inside McDonalds. Probably will never eat at another unless I have time to go in and make sure it's not gross.

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★ 1

The worse mc ı have ever been, staff is awful

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★ 4

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★ 5

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★ 5

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★ 2

Full kitchen and not busy still took a while for a 6 piece

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★ 1

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★ 1

McDonald’s is known for fast service, affordable prices, and consistent quality, but my recent experience at this particular location was the complete opposite. If I could give zero stars, I would. From the moment I walked in, it was clear that this McDonald’s was a disaster in every way possible.

First, the service was painfully slow. Despite ordering a simple meal—a cheeseburger, fries, and a drink—I waited nearly 30 minutes. There were only a few other customers, yet the staff seemed completely overwhelmed, moving at a snail’s pace with no sense of urgency. Even worse, no one acknowledged my presence or apologized for the delay. I stood at the counter while employees ignored me, chatting amongst themselves instead of focusing on their jobs.

When I finally received my order, it was completely wrong. Instead of a cheeseburger, I got a cold, unappetizing fish sandwich, and my fries were soggy and barely warm. The drink I ordered wasn’t even the right flavor. I approached the counter to politely ask for a correction, but the employee rolled their eyes, mumbled something under their breath, and took another ten minutes to fix a mistake that shouldn’t have happened in the first place.

The cleanliness of the restaurant was equally disappointing. The floor was sticky, the tables were covered in crumbs, and the trash bins were overflowing. To make matters worse, the soda machine was out of multiple drinks, and the ketchup dispenser was empty. It was clear that no one was maintaining the dining area, and the staff didn’t seem to care.

As for customer service, it was non-existent. The employees were rude, inattentive, and seemed annoyed at having to do their jobs. There was no greeting, no “thank you,” and certainly no effort to make the experience enjoyable. Instead, it felt like I was inconveniencing them by simply being there.

Overall, this was by far the worst fast-food experience I’ve ever had. Poor service, incorrect orders, unclean conditions, and an indifferent staff made this visit an absolute nightmare. I will never return to this location, and I highly recommend others avoid it as well. If McDonald’s wants to uphold its reputation, they should seriously reconsider who they’re hiring at this restaurant.

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★ 5

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★ 4

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★ 5

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★ 5

Very good customer service food is amazing

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★ 5

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★ 1

Not sure who was working at 11pm on 1/24/2025, but they should all absolutely be fired. You can clearly tell by their attitude and "effort" they don't want the job anyways. Thanks for the raw burgers, cold fries and flat soda.

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★ 1

Worst customer service here ever they looked at me 3 times and didn’t I’ll be right with you the food was cold it is freezing in the lobby we had to keep our jackets on and we are still cold

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★ 5

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★ 3

A McDonald's is a McDonald's - they are all pretty much the same.

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★ 1

Terrible customer service, I tried calling asking if they deliver and I was hanged up on rudely, and they denied me of customer service, I tried calling back, and asking if they deliver and she said “please stop harassing us I i will call the cops” for all shits and giggles I should be the one calling the cops for how terribly I was treated by these employees.

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★ 2

Piss poor service and received old fries 2nd time in a row. Hate asking for fresh fries but I guess I'll have to start

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★ 5

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★ 1

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★ 3

It's McDonald's...

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★ 3

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★ 1

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★ 1

I waited for my food for 30 mins and was ignored when I tried to ask for buffalo sauce absolutely the worst customer service and will most likely not be coming back

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★ 5

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★ 1

Terrible drive through
Incompetent employees cannot take a correct order unless you put it in on the app. Unable to give or figure out change for real money. I felt sorry for whom I think was in charge at the time.

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★ 4

Food was greasy, my hands had grease on them as I ate the double cheeseburger

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★ 1

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★ 4

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★ 1

I had order my food ahead on the app and already payed. I when to the second widow to receive my food they told me to put up to the railing and I did 15 mins later a worker came with my food but no drink , I told him I had a drink and he said he would go get it for me but he never returned. Numerous cars were reviving there food. Will never come this this establishment again! I advise you shouldn’t either.

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★ 5

All employees there today did great despite disrespectful customers. Thank you and don't let the rudeness of others steal your joy!

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★ 4

The drive-up lines were unbelievable! This was on a Friday at approximately 4:00pm. It was a very busy time. The food was good and the employees were friendly.

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★ 1

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★ 1

They forgot about us in the drive thru and we had to pull around and remind them we were there (they forgot to make the flurry). :( very sad

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★ 4

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★ 2

10 min wait in drive thru. "Waiting on french fries"

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★ 5

Very nice place! Great music food always seem fresh and not sitting in the warmer. Lunch is always busy, go a little before the lunch rush or after. Guarantee you will be happy at this location. Remember before or after the lunch rush.

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★ 2

I am very disappointed that I went through curbside pickup and that my order was not ready and it has not been delivered out to me at a perfect time because during my lunch hour I only have a 30-minute lunch

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★ 4

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★ 1

I waited over 10 minutes for one hamburger and apple slices and it was 230pm not even lunch or dinner rush.. Nobody was helping at the counter and everyone in the back just stared at you plus it was very dirty won’t be stopping back

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★ 1

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★ 3

I understand it a busy morning, But when there are 5 people sitting here waiting to get their order taken and all the employees from the back just stare at you.. Lady with the blue shirt on, must be a manager, idk if she even knows where she’s at..

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★ 5

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★ 4

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★ 3

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★ 5

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★ 3

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★ 3

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★ 5

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★ 1

I was there yesterday on September 26 around 7:30 PM. One of the manager was preparing food. He dropped the hamburger on the floor and put it back on the line. The cashier did not did nothing about it while the manager was preparing food. He cough on the food. I call the manager in the morning and she did not care about it. I told her that’s not acceptable. She should be talking to everyone about it and she hung up on me.🤦🏽‍♂️

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★ 5

It's McDonald's, you know what to expect.

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★ 1

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★ 4

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★ 4

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★ 4

Food is the classic McDonald's burgers, can't go wrong. My kids love the chicken nuggets. Only complaint is I wish Oneida wasn't so busy and hard to get across. Not McDonald's fault but it is annoying.

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★ 5

It's McDonald's

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★ 5

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★ 5

Love the 5 special

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★ 5

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★ 5

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★ 3

Ordered curbside, had to go inside to get food. I think the order was forgotten? Unsure what happened.

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★ 4

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★ 5

Stpped here for a quick Cheeseburger and Fries. It was delicious. Service was pretty quick. The employees were great at this location.

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★ 1

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★ 5

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★ 5

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★ 1

Waited in the drive thru for 20 minutes for a mobile order, which was just a small meal.

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★ 1

Don’t even bother

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★ 2

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★ 3

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★ 4

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★ 4

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★ 3

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★ 1

My orders are regularly wrong

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★ 4

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★ 5

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★ 5

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★ 5

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★ 2

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★ 1

Stop letting old people cook food with gray hair & with out a hair net like what’s going on. PUT ON A HAIRNET!!!!!!!!!!!!!!!!

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★ 4

McDonald's is McDonald's. Food is good but starting to get out of control with prices. Getting close to Hardee's prices while making the meat patties smaller.

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★ 5

The Steak, Egg, Cheese, Bagel is the best breakfast food!! Then the Mc griddles come second.!!

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★ 4

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★ 4

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★ 4

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★ 5

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★ 1

Went to get breakfast they had me waiting for 20 minutes only to get served 2 inedible burritos.

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★ 1

Tried coming here on my break, they got my order wrong two days in a row. There weren’t any lines or anything that could have been a good excuse for them just not wanting to do their job. When I confronted both situations calmly, I got teenagers with rude responses and an attitude. When in actuality I should be the one with an attitude after having both lunch breaks wasted. Don’t recommend, honestly would rather you go to any other McDonald’s but this one.

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★ 5

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★ 5

Love the online ordering with the app

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★ 5

Jazmine was a pleasure

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★ 5

Burgers and fries were delicious as always.

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★ 5

Great food of choice

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★ 4

The French fries need less salt it was too salty

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★ 5

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★ 4

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★ 3

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★ 4

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★ 1

Horrible experience.
Went through drive thru. Was told to pull ahead. All I did was ask why and if I can get my drink first. The lady rolled her eye and yelled at me PULL UP NOW. I said I wanted a refund in which she refused. I have dash cam footage I emailed to corporate.
I'm tired of mcdonald's experience and refuse to visit any location again.

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★ 4

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★ 3

Order kiosk declined card. Kiosk was confusing. Where to pick up order not clearly identifiable. In my opinion I shouldn't have to fill my own drink for a takeout order.

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★ 5

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★ 1

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★ 5

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★ 2

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★ 5

This location is my favorite in all of Green Bay. 1. Very friendly staff 2. Familiar faces, which means not a big turnover, meaning good management. 3 FAST. 4. Delicious 😋

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★ 1

I do not plan to return to this location. I’ve always had great service that is until today. I wanted to try the pumpkin spice drink that was advertised for $2.29 but the threw a fit with me over this. I asked for them to provide the promo price as advertised and they told me that it rings up at $4.89 or something. The lady at the window was usually friendly until today - asked me if I wanted to speak with the manager and I said sure. And the manager said the same thing the lady at the window said . The manager wasn’t mean but requested that yes, I go around in a very busy drive thru again to show proof of their own ad. So I did and took a picture and video of their promo price - they still gave me attitude and acted like I was a burden for simply wanting the drink that was advertised for $2.29 . Never apologized either. But here is the same picture I provided them that THEY have advertised.

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★ 3

Its McDonald's...not much else to be said🤣😂

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★ 5

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★ 1

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★ 5

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★ 5

My order is always correct and the service is friendly and fast

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★ 4

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★ 5

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★ 1

I have a teenage friend, the son of a friend of mine, who was working for mcdonalds. It's been over a month since this poor kid has been paid by mcdonalds and they owe him over $400. It's supposed to be direct deposited and has not been.

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★ 4

The food at McDonald's is completely overpriced for the quality that you get

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★ 4

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★ 5

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★ 5

Pretty much loved this location in Green Bay. The line was very fast. Fries were cooked fresh. I would hope to come back to the Green Bay mcdonalds.

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★ 5

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★ 1

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★ 3

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★ 4

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★ 5

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★ 3

My biscuit was burnt. The person that collected my money didn't say anything... It is just McDonald's I guess. I shouldn't have high expectations.

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★ 5

I love there French fries when they are fresh. To be sure they are, I just order them with no salt and put on my own.

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★ 4

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★ 5

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★ 4

Drive thru service fast and food was hot. Thanks

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★ 5

It all depends on time of day with the service because of being busy or short staffed

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★ 5

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★ 5

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★ 3

Visit quite often, McDonald's app needs to be updated too often. It is nice when it works though. Too often some drink machine is down, either for cleaning or just broken. I have been using the self order kiosk to make sure the order is put in correctly. Have to wait to be given cups for drinks. Why are there different size cups when they all cost the same, why not give us the option for a larger drink cup for free?

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★ 1

Lazy, incompetent, and disgusting come to mind. I added ketchup and cheese (the cheese you pay for, not like they're doing you a favor) which is a standard option you have on the McDonald's app. Apparently they seemed to have been angered by this and clearly and purposely decided to make my burger as disgusting looking as possible. The cheese not even on the burger and melted onto the bag. I call and they have me drive all the way back (because gas is so "cheap") to get my refund. They should have refunded my entire meal and no just the burger for the huge inconvenience.

I rarely ever write bad reviews as I have worked in restaurants in the past and can understand mistakes. However, this was just blatantly done on purpose. I wouldn't trust eating food from this location, plenty of better McDonald's locations around.

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★ 5

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★ 5

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★ 5

Great

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★ 4

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★ 5

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