★ 4

Pésimo servicio, tardan mucho, y los niños van caminando como si no les importara nada a su alrededor.

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★ 4

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★ 2

Stale bread, cold burger, its McDonalds idk what else to expect.

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★ 3

It's a McDonald's. Nothing bad. Nothing great.

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★ 5

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★ 3

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★ 4

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★ 1

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★ 5

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★ 5

They always have the best diet Coke

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★ 4

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★ 5

This McDonald's serves the best breakfast with the best service. All the ones on the way to my job serve stale English muffins with their Egg McMuffins, but not here! It is picture perfect and fresh tasting. Keep up the great work!

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★ 1

The food is so cold and not even crispy it’s just pure garbage the service is shit no one attended me after i called a worked doing nothing to just take my order they went to the back doing nothing it’s so dirty they have ketchup all over the floor it’s just pure disgusting

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★ 4

Quick service, average food

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★ 1

Grabbed food for my son before a long appointment. Checked bag to make sure everything was in the bag. Didn't realize i needed to pull the sandwich out of the bag to check. Ordered a cheeseburger with ketchup only and got a chicken sandwich with cheese. Was not given a receipt. Stopped back to have it rectified but was told " too bad, you need a receipt" .
Won't visit this location again...I mean... we're talking about a $2 cheeseburger.

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★ 1

Couldn’t answer a question ! Bad service and food was cold

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★ 4

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★ 1

Tried to get food a half hour before closing. Right before we hit enter on an online order, a staff member runs out to say they're closing early (several were sitting outside on their phones) . Had to drive way out of the way to get our son food at a better run McDonalds. Frustrating that this happens so much lately.

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★ 5

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★ 1

Rude and they didn't get the order right! I highly recommend going to another location. I can't wait for them to close this location and move something else in!

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★ 5

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★ 1

3 times to get my order right

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★ 5

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★ 5

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★ 4

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★ 4

Đồ ăn ngon 😍

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★ 4

I informed the cashier my order was "for here". When it was ready it came in a bag. I and another person had to go back to the counter to ask for straws. Are they not allowed to include straws anymore?

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★ 1

The last three times I went there people hanging out in the restaurant begged me to buy them food, so I'm not going to this location any more. Employees could address this but dont, probably out of pity, which I understand, but this makes paying customers stressed so in some cases they wont come back.

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★ 5

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★ 2

No air conditioning in the play area, inside customer service is seriously lacking

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★ 5

Please fix your phone. This number does not work

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★ 2

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★ 4

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★ 1

Ordered food thru drive thru, it taste like it has been sitting for days....

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★ 4

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★ 4

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★ 1

Shouldn’t have to watch 3 cars in the opposite drive thru lane order first despite me arriving first.

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★ 1

My high c drink was not good.

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★ 5

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★ 1

No changing table in the bathrooms. Had to change my infant at one of the tables in the kids play area. No air conditioning inside. It must have been 80 degrees there. Every table was sticky. The kids play area was sticky and stinky. Fries were cold. The employee who served us was not friendly.

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★ 5

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★ 1

Despite the reviews of nasty environment. This is what you get for $4 on a caramel sundae. A cone is $1 I should’ve just got a cone 🙂.

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★ 1

Terrible costumer service. Very rude and unpleasant workers and managers. DO NOT GO HERE

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★ 1

If I could give 0 stars I would. We had an issue with the online ordering, so we tried to call this location. We called 5 times and on the last time they UNPLUGGED THE PHONE. absolutely unacceptable for a company. I get it if they were busy, but when we got there, there was maybe one person in the drive-thru. DON’T EAT HERE!!

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★ 2

Bathroom is dirty and gross. The stall has toilet paper all over the floor. Impossible not to step on it. Thought I got it all, nope!!!!, kind gentleman eating had to stop me to let me know I was dragging it around the restaurant. Come on!!!

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★ 3

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★ 5

Playland is Great! Lots of kids playing very well together. Employees smiling and friendly.

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★ 5

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★ 3

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★ 2

Are McFlurrys supposed to be blended? All I got was a cup of custard with so Oreo sprinkles on top. For $5 I could have ordered 2 sundaes and had more custard. I felt ripped off by lousy service.

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★ 2

What can you say about mcds, it's not good

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★ 4

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★ 1

Went to get food from this McDonald's & it smelled like feces. Looked around & noticed the workers looking at me weird! Then they looked at the floor. So naturally so did I. There was rat feces on the floor & some of it was smeared from having been stepped in. This was in the kitchen area in front of the burger area! Nasty... they just left it there for all to see! Didn't even smell like food in there! My Goodness! Make sure NEVER TO EAT AT THIS MCDONALD'S PEOPLE

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★ 5

👍🐔

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★ 2

My food was moldy

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★ 5

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★ 5

Friendly crew

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★ 4

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★ 3

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★ 3

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★ 3

Classic

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★ 4

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★ 5

Always quick and friendly. However they missed the sauce for the nuggets. I had to go back. But that doesn't happen often, so I'll give them a pass on on it.

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★ 3

Just left order at counter for who knows how long and the food was old and cold. The fries had probably sat there for an hour! Not happy with the first visit here!

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★ 3

Dirty floors.

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★ 5

Not very friendly when it comes to customer service but the tables are clean 🧼

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★ 3

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★ 4

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★ 5

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★ 2

Woke up to a lovely morning only to go get my friend and I breakfast through the drive-thru, then half way into the order which was only four items and was on the third, we were told to hurry up by the lady on the intercom, because there's a line. Number 1 we only were at the intercom for not even 5 minutes. 2 if you're going to work in fast food, expect rush hours, there's no need to be rude when we were just plain nice at first, having a good time, (I do not hate any skin color or race, I love all yall) but don't work in an American fast food workplace if you can't understand it or handle it, like I was being patient with this lady. She was doing so good until she told us to hurry up, then it changed everything, then when arrived to the window, had a wonderful lady named Tonya assess the situation and handle it, everything was good so far but sadly my drink didn't come with extra swirl as I still ordered, but it's not worth coming back and arguing about. I got better stuff to do.

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★ 1

You'd be better off going to the one on forest home.

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★ 1

Playland is always dirty. At least provide wipes so that parents can clean up ourselves.

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★ 1

They closed early when it says dining in closed at 11pm, so I couldn’t go inside to place my order, only way was to use the app or drive through, but I can’t go through there when you have a truck and trailer, I don’t mind not eating inside if they want to clean up to go home early

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★ 1

Id say about 90% of the time, I never get the sauces I ask for. And about 70% of the time, they mess up my order. Do better mcdonalds, your jobs are not that hard.

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★ 4

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★ 1

For at least the past 5 years I have been going to this McDonald's on my way to work for their Iced coffee. I am a diabetic so I my body cannot tolerate and sugar or liquid sugar. Early on i was told by a McDonald's employee to make sure when I order it I should tell them NO liquid sugar to ensure they wouldn't put any. That is how I had been ordering it for a long time, not just at this McDonald's, but others across the country.
Until This past Wednesday. I was told by an employee, a white woman that had I hadn't seen before, that I was ordering my coffee wrong. She told me that they put sweetener/sugar only when you request it and that she couldn't understand why I was ordering it the way I was. I tried to explain it to her but she came off as a "know it all" and kept interrupting me rather that hearing what I was trying to say. Once I recieved my coffee in the drive thru as I drove off sure enough it had sugar in it. That morning I didn't have time to go through the drive through again, so I returned the next morning with the coffee with the sugar in it.
As I was trying to explain to her ( the same white lady) once again she didn't want to listen but just kept talking over me. Then she went so far as to blame another employee for putting sugar in my coffee. I told her, that lady had been making my coffee for years and ALWAYS made it correctly. Then when I asked for a refund for the coffee I had brought back from the previous day, she refused to give a refund and instead still wanted to argue with me that the other lady made it wrong. When in fact she is the employee that caused the problem.
I told her that there are 2 other McDonald's I pass on my way to work and that I will never go back to this one. Because of her and her attitude of "little miss know it all".
It sucks for me as I am out the cost of a cup of coffee but I think it sucks more for all the other employees working their having to work with her.
The only good thing is I discovered that the 2 other McDonald's are actually a little less expensive.
I DO NOT RECOMMEND THIS MCDONALDS!!! When they mess up your order they refuse to make it right!
Don't visit this location unless you want to risk getting screwed and ripped off.

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★ 5

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★ 1

This place is disgusting dirty

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★ 5

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★ 4

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★ 1

Didnt get change at drive through. She just impatiently waved me through without looking at me. Just stayed turned away from me. Then, at the next window, when I was handed my food she said "Here ya go, sweetie!" Hamburger was barely warm. Never again!

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★ 2

I normally stop at this location for breakfast but I stopped for lunch today and food was terrible. Brown wilted lettuce on my sandwich, old cold fries and service was not pleasant either. I went thru the drive thru so I was already long gone before realizing the issues with the food.

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★ 3

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★ 4

It's McDonald's although the prices have really gone up

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★ 2

Absolutely the worst experience I've had at this McDonald's. The staff were very rude. I was missing food from my order went back to get it and wasn't even given all my food. Tried going up there later but still didn't get everything.

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★ 1

Went at 10:50 waited 10 mins in drive thru and I have a pick up order at 11 they turned out lights

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★ 1

never answer and make you wait when they are fully open

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

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★ 4

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★ 5

In general, my experiences at McDonalds have been just so so. The food is generally okay, but the staff seems to be either very good or sort of poor. A lot of the young people that work at these places seem to have no people skills. Thanks you's and polite behaviors are pretty rare. And don't get me started on the quality of the audio at the drive throughs - which is often barely inteligible with the person speaking faster than an auctioneer.

However, during a visit last week nothing I mentioned before was an issue. The person taking the order was perfectly understandable, the cashier was courteous and the food was handed to me with a solid thank you. This was quite refreshing. And the egg mc muffin I ordered was the best one I've ever had.

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★ 1

Totally ignored in am. Waited 15 min. in drive thru. Got there at 5:12 am. Worker saw me & walked away. I left

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Sweet tea!

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★ 1

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★ 1

Did not give me my full food order, always double check your order at the drive thru.

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★ 3

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★ 5

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★ 5

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★ 4

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★ 1

Dirty

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★ 1

I remember this store always being clean and friendly. Tonight it is not that way. i sat in the drive thru for 10 minutes and nobody ever came to take my order. Come inside thinking it’ll be faster (it was not). Bathroom was absolutely atrocious. If that’s what you let your customers see and it looks like that i can’t even imagine the back. Employees taking hats on and off over customers bags… gross. As a restaurant owner i’ve seen so many things wrong in here it’s unbelievable. Too bad nobody in charge will care.

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★ 1

Filthy Filthy Filthy!!! Order was wrong and cold. Staff was rude what a shame.

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★ 2

The food was very fresh. It does have a play place for the kids, this was the draw for us. The staff spent more time talking with each other & on their phones than working at work. The tables were all dirty & when I asked someone to clean them they gave me a rag. I had to wipe the table myself.

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★ 5

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★ 5

Usually pretty fast and friendly

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★ 2

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★ 1

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★ 5

My grandchildten love to play at the inside play ground. We got special help from employee Orlando. He assisted me in bringing food to the table, provided me with extra cups and silverware and when one of my grandchildren's blood sugar level began dropping, he quickly provided me with the food necessary to raise her sugar level.

Well done Orlando!!

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★ 3

Too much for what you get. Can go to a real restaurant for the cost and have enjoyable food.

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★ 4

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★ 1

Order didn’t come out for over 15 minutes, when I asked for my food it had obviously been sitting for a while. Then I found they only gave me half my food, I was feeding my family of 4 including myself. I didn’t find out that until I was home. It was significant enough I had to go back and when I asked for a manager they told me they didn’t speak English, we are in a predominantly English speaking area, so they were lying so they didn’t have to deal with me. They did give me the rest of my cold food while laughing at me as they did it. Awful food, awful service, took forever and liars. Won’t be going to this location ever again, there are 4 others within the same driving distance, I’d suggest visiting one of them.

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★ 1

Drive thru was fast. However no one was in line. McChicken was Cold, like sitting in a fridge cold. And as always the fry’s were cold. When it gets slow, try making orders as they come up. Cold food sucks!

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★ 4

Orders get messed up a lot, night shift workers are rude and unprofessional. Everything in here is dirty, tables, counters and floors.

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★ 5

Hot fresh fries

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★ 5

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★ 4

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★ 4

Staff was very friendly, pretty quick service.

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★ 1

Restaurant was absolutely filthy outside, garbage everywhere, along with a dead animal in front of the door. Walked in and used a self serve kiosk. Looking for a table none were clean. French fries from the night before on the floor and booths in multiple (we went for breakfast). Service was slow and extremely rude. I asked for the manager and he was confrontational and attempted to be threatening at one point. Overall experience was terrible. I really have never had a good experience here and feel this location should be closed.

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★ 3

I hate giving bad reviews but if your actually looking for FAST food, go to a different McDonald's...I waited for them to take my order for over 15 minutes before driving off...the next time I came no one spoke English. I figured maybe they just had a off day so went back a 3rd time and they gave me someone else's food lol ugh....idk how this location stays open....

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★ 4

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★ 5

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★ 1

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★ 5

Great location, good food, and good service.

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★ 2

Staff knew nothing about new item coming out or when. I asked to upgrade drink in meal to a large & the lady looked at me like I was stupid! Took kids to play area, tables were filthy! & the play area looks like it's never been cleaned! Absolutely disgusting!!!

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★ 1

This is one of the McDonald's where you get really bad customer service. They're always chattering when you pull up to the speaker and you can hear their personal conversations I've had a couple times where they were unable to take my payment because they were so busy on their personal telephone call I had to wait for them to get done with their car before I could paint for my order they never greet you they never say thank you or you're welcome or when you say thank you they never say you're welcome they just hand you your stuff and close the window awful place here with customer service

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★ 4

This McDonald's has slowly improved with each visit I've made. Keepnup the good work!

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★ 3

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★ 5

Food was made to order and fast friendly service

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★ 4

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★ 5

This is one busy McDonald's!! Drive thru is two lanes and full. Try to get in lane one. Yes they are marked. One of the few McDonald's with a playland in tact. Employeevare busy but friendly. Give them some slack! They're human. If there's a mistake, please don't be rude or shout. It doesn't make you look good.
I've seen them go beyond when fixing customers issues. Too many rude customers. I come here because the food is good, the employees are nice and I get value for my dollar.

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★ 1

Kayla the manager yelled at me for complaining about not being taken in order. I’ve gone to this location for years. Will never go back to this location.In addition she told me I should go to North Avenue….not sure what that meant. This is the Hwy 100 and Layton location.

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★ 4

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★ 5

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★ 4

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★ 4

I don't get the super negative reviews this place has... I never had an issue going here. Sometimes they are slow with service but my order has never had any major issues with it. They tend to overfill the sundae cups and they do get a bit melty because of it, but otherwise my orders have been fine. They are generous with the hot fudge on sundaes, and my food has always been hot and ready.

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★ 1

I have been living here 25 with the most disgusting service from a McDonalds facility all Hispanic workers, beyond lazy, they are liars and act like wannabe managers all including one with awful morales and manners named Sofia . I’m Hispanic myself and so disgusting too see how awful and miserable people can be at there job for no reason instead of trying to help out. They talk among each each other about customers. They can careless about us and it was all of the them in the front end today from 3-530pm. I ordered service to my table because I had my babies in playground and they never came until 20 min later I went upfront to ask about my food they lied and said they took it to my table but then said it’s not there job to take to the table. Went I got my food it was cold. NEVER will go back eventhough my babies loved playground

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★ 5

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★ 5

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★ 3

My iced coffee cup was broken. The entire contents slowly emptied into my cup holder/console before I knew what was happening.

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★ 4

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★ 4

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★ 1

I had to ask 5 times for someone to clean the 1 table that was left when I got here. The 4th time I went up to the girl and asked her nicely if should could please clean off my table. She said yes. So she finally comes in the children's area where I was and totally ignored me cleaning every table but mine. Finally I told her as nicely as I could and told her this the 5th time I had to ask someone to clean off that table. I'm sorry but your job isn't that hard. Treat your customers with some kind of respect!!

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★ 5

used bathroom vary clean looked fairly new

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★ 5

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★ 1

These white folk can't cook ☹️ my food is cold every time I come here

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★ 5

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★ 1

The smoothbrain they had working the window tonight apparently isn't capable of handling two speakers at once. I sat at the speaker for more than 5 minutes while several cars in the other lane just straight up left without ordering, when I pulled up to the window they tried to explain it away as "we only have four people here" as if that somehow makes a three-car line a busy night and mandates that three of the four workers be standing in the same drive-thru window. They said I had to go around again because I was "skipping??" YOU SKIPPED ME!! And you started making the order as soon as I got there, that's how the app works! I've spent a lot of time working in service industry and want to know why four people can't handle making two orders (mine and the one other vehicle that actually placed an order instead of just leaving)

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★ 5

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★ 4

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★ 5

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★ 2

For some reason this location thinks it's best to put someone always in the drive-through pay window who either doesn't speak English, or likes to even talk to tell me my total or to count my change back, not even in Spansish, which I can kind of speak. She never smiles and just scowls at you like you are bothering her and she is annoyed by just being there. I'm sure you could put her in the back of the house where you don't have to deal with people. I always leave the drive through in a worse mood after dealing with her. Fix this.

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★ 4

This is an odd McDonald's, because it appears to be mostly kiosk based ordering if you go inside. That isn't a huge deal to me personally, but some people will be deterred by that. I typically go here for breakfast while my car is getting worked on. The breakfast is always hot, fresh, and quick. Usually it's not too busy inside, so nice if you want to sit down and eat without too much noise.

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★ 5

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★ 1

By far the worse ones I've been been to in a drive-thru. The employee taking my order had a attitude, then when I pulled up to the window the employee asked me what did I order when i just literally made my order. This is the only McDonald's I've been to where I was asked what did I order after telling them my order. I just got out of line and pulled off. Throw the whole location away. Lol. Workers here are rude, arrogant, ignorant, disrespectful, entitled, and downright disappointing!!! …

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★ 3

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★ 3

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★ 2

Broken windows, wires hanging exposed, terrible service. Cashier arguing with me that the price on the menu was wrong and wanted to charge me a higher price than what was advertised. Avoid this McDonald's and go a few miles south to the better McDonald's

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★ 1

Employees here are the rudest!! They act like you are bothering them, while Visiting the restaurant. The food is always barely warm. And the sign is never lit up after dark so you’re not sure if they are open or not. I have heard this is a franchise store and not part of corporate. I will no longer be going here and I will go down the road another mile to a friendly McDonald’s.!!

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★ 1

Ordered via app well before closing. App alerts me that the order is ready. I go to the drive thru and they refuse to answer the intercom or open the window and yell through the window "it's closed." McDonald's still charged my card too.

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★ 3

The F U in the drive thru

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★ 1

Worst McDonald’s and customer service I have ever experienced. So unprofessional. I was the ONLY person in the drive through during a snow storm, ordered 2 things one of which being a McDouble. My McDouble came with Big Mac sauce and onions that I requested not be on there. Tried to call back and spent 30 minutes waiting for someone just to answer. When they finally answered I could hear people talking and asked for management, only to be ignored and hung up on. Just pathetic, and this is not the first or second problem encountered at the hwy 100 and Layton location.

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★ 5

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★ 4

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★ 5

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★ 1

Wanted to take my kids just to get out of the house, and we very rarely eat fast. It took the cashier a comically long time to imput 3 happy meals. It literally over 6 minutes. The food took just as long as a nice sit-down restaurant. I guess they the good part is the food order was correct.

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★ 5

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★ 4

My kids enjoyed the Playland here!

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★ 5

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★ 5

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★ 3

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★ 5

Got a delicious & crispy hash brown for free via redeeming McDonald’s rewards points on their mobile app.

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★ 2

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★ 1

Check the bag every time including if they but the right item in there. Less than 50% chance it is correct based on my experience.

And expect to spend $10+ per person.

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★ 4

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★ 2

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★ 1

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★ 4

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★ 5

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★ 1

Quality control issue...
Ordered 2 large fries. They were cold... both of them.
If you are going to charge $4 each for fries, then they better be perfect!

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★ 5

This location has the most generous and kind person working for them named Taylor. I regularly visit here and respect her professionalism. I have seen Taylor interact with guests who range from pleasant to a few who are a little out of line, and she keeps the same standard of humility and patience regardless. Taylor is an individual most should attempt to model themselves after.

Thank you so much, Taylor! Please remain the same throughout life. We need more people like you.

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★ 4

Reliable, good food for when you need a good value and quick service.

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★ 3

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★ 5

Great

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★ 3

Out of ice cream again. Food was warm-ish. Came out fast. Restaurant was clean.

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★ 1

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★ 3

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★ 3

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★ 5

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★ 4

Cold fries, burger and fish sandwich was halfway on the bun. Has a kids play area! Wish it was closer to home with veggie options.

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★ 4

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★ 4

Very vell

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★ 5

Went to drive through everything went the plan. The food was hot and correctly served

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★ 1

I will not return to this location again during evening hours. My experience was just horrible. I went through the drive thru and sat there waiting for one of the employees to do their job and greet me. I literally had to go around and see if lobby was open. Yes, when I went in, not one employee was working but acting as they were hanging out at the mall. I asked if the drive thru was still open, and instead of a polite yes, I received a rude yea with a shoulder shrug. I went back thru, and I still waited until I said hello loudly 3 times. At this point, a female employee gave me an attitude, did not respond to my questions, and did not even tell me the total or that I could pull forward. When I pulled up to window they hand me a mocha frappa which I said was not mine, then hands me the cheeseburger happy meal and when I opened(already home) they never gave me the apples but put 4 nuggets instead. Now, what 4-year-old wants 2 main items and NO apples. Not mine!!! So I am not a very happy mother right now. The shift manager needs to be replaced and the rest of the employees should go through more training!!!

Source: Google