★ 1

Every time I order my food for delivery it either takes over a hour to get to my home or doesn't come at all at this rate I'm just not gonna order from here again

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★ 1

Slowest McDonald’s of all time.

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★ 1

Poor service drive through ignored me. Waited five min went around thinking speaker was maybe broken just for the person pulling in next to use that speaker and get their order taken

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Waited for Two hours on my order and staff was yelling at customers for asking for refunds and when we got our order, we were missing half our order. Our food was cold.

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★ 1

Sat in drive thru line for 15 minutes then was told they are closing early due to staffing. Had already paid on the app and took a week to get a refund.

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★ 1

The lady in the drive through window was rude (I normally don’t complain but I don’t think anyone would want to deal with her attitude) and should not be in customer service. The guy double checked that we ordered a hot fudge sundae then gave us a Carmel sundae. And all of our food was cold when they handed it to us (great for a sundae but not fries or nuggets).

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★ 5

This McDonalds never disappoints. I had two bad experiences with other McDonalds over the weekend, so, was very happy to get good food and good service from this one! Thank you!

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★ 2

Worst service ever. All they do is cater to the drive-thru. If you go in you will stand for 10-15 minutes before anyone talks to you. No one is ever at the counter

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★ 4

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★ 5

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★ 5

This McDonald's has a phenomenal manager Samantha ! Please don't ever lose her!

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★ 1

I would give them zero if I could! They don’t accept two types of payments on a debit card. Makes no dam sense. Never have I ever had an issue at McDonald’s like that lmao.

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★ 1

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★ 1

They might as well close this location down.
Orders are always messed up. No one ever at the counter for service. No menu board.
Unwilling to give any good customer care
Place is a dump in my opinion. Very dissatisfied eating there on 8.22.25 5:30pm

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★ 2

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★ 1

Waited 20 minutes for food, they got order wrong. No one was in the front cashier area either.

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★ 1

There have been amazing employees who seem to go out of their way to ensure proficiency (ie. Amy) who have a limited capacity… and then there are times I barely even get the right order. When I question missing items I’m told after employee asks management twice that they’re out of apple slices. This afternoon, despite being charged for such & missing ranch dressing for my 5 yr olds Chix nugget happy meal… I return few hours later & explain that they should update their app if they are out of an item to be financially fair to customers so I could choose another item,… I was told they had no idea what I was talking about & had plenty of apple slices for happy meals.
I’m not entirely sure what to believe, that’s why I’ve started checking my happy meal order before I leave each & every time because something is always missing, takes too much time to contact & complain when you use a facility numerous times a week for a quick lunch and wind up missing items at drive thru when you try to pre order on app to save time and ensure accuracy.
Very disappointing, I wish they’d bring back the employees who are slightly impaired. They truly care about customers needs & ensure the orders are correctly delivered and always remember your name & greet you with smile.
They have also removed healthy salad options & the grilled chicken and yogurt parfait leaving me to choose other restaurant options, it’s unfortunate.
My daughter and her girlfriend ordered plain cheese burgers through app. They were delivered covered in onions, pickles, ketchup & mustard. After already missing ranch dressing for her Chix nuggets & apples slices at lunch time. I was forced to repay & reorder for new delivery because I didn’t have 3 car seats so I couldn’t just leave and go pick up. I just don’t understand & am exhausted of calling to complain about missing items & then being told by employees on next shift that there are no shortages. This is just getting to be suspicious and I don’t appreciate conflicting information… I pay for a convenience,… I continue to miss items I’m charged for. Quality has gone down hill since they let special needs employees go. Disappointing as a healthcare provider, we look forward to seeing familiar faces & knowing peoples names, ie. Amy, they took responsibility and were very proud & helpful in resolving simple issues.

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★ 5

Awesome

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★ 1

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★ 5

The best cookies ever

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★ 2

I used to go out of my way to go to this location as it was better than the other McDonald's in the area. It's been getting worse lately, service becoming slower, inside dirtier and the last two visits to the drive thru costs items were wrong or missing.

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★ 3

It's different ....

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★ 1

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★ 3

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★ 1

Just did mobile order and picked up through drive thru. 3 burgers customized and every burger was made wrong. Tried calling store they hung up twice on me after an answer. My kids allergic to onion. You will be hearing from me again and so will corporate.

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★ 5

Friendly service with a smile from Amy!

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★ 4

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★ 5

Quick, fast, polite, the definition of what a fast food should be.

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★ 5

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★ 3

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★ 4

Great overall experience. Only drawback on today's visit was all the tables being filthy and no napkins to clean them off. No napkins and no paper towels in the restroom. Might have to use your shirt if you can!

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★ 2

This McDonald's has gone down the drain. The service is terrible and the food is subpar. I drive an extra 10 minutes to a different mcds just to avoid this one.

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★ 4

Typical McD's experience. They got the order right on two separate visits. That's what I expect, so I'm not giving extra stars for just doing the job correctly.

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★ 3

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★ 2

This McDonald's frozen cokes were 30% frozen and the rest just soda

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★ 5

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★ 3

I would never go to McD's without a coupon or some kind of reward deal.

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★ 5

This location is so well run and clean

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★ 2

When my order was done, they never called it out. Just set it on a shelf. My bagel was really burnt, and I only got half a hash brown.

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★ 4

Service is a little slow but has consistent food quality. Everything has been warm and fresh, especially off rush hours

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★ 1

Not even hearing from mic. And not responding don't make sense

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★ 5

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★ 5

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★ 5

I wish all McDonald's were as good as this location!!! It's one of the best McDonald's I have been to in a very long time

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★ 2

It is a very average location but the burgers are so dry. And but there was a time were they gave me a Big Mac with No meat at all it’s like A small Mac.

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★ 3

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★ 1

Curbside with the app takes forever. Hopefully it's not delayed because the staff is passing it around to spit in my lunch.

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★ 1

Nunca hay smooties o caramel grappe desde las 8 de la noche en adelante. Vivo al lado del restaurante y tengo q conducir 2 0 3 millas a otro para conseguir lo que quiero. Esta tienda tiene problemas en el servicio en las tardes hasta la noche. Por que en la mañana hacen un trabajo exelente.

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★ 3

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★ 5

The service is good, the food is good, but the app constantly tells me I'm not connected to the internet - even when connected to YOUR WIFI - so it's very difficult to place a mobile order. Only after 10-15 attempts does it seem to finally work. I've tried uninstalling and reinstalling, as well as enabling/disabling my internet. I know this isn't something this individual location can control, but perhaps you can pass the word up to corporate that your app doesn't work properly. This has been happening for a few weeks now. Thanks and have a great day.

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★ 4

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★ 5

This is the best McDonald's in SE Wisconsin

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★ 2

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★ 5

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★ 5

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★ 4

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★ 5

The taste is consistent and very courteous and friendly staff.

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★ 5

Exceptional management and really good biscuits !

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★ 3

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★ 5

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★ 5

Good Food and Costumers Services

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★ 5

Last2 times there food has been great! Ashton? Think that’s his name,is awesome! Very efficient and friendly! Please keep him on there!!!

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★ 3

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★ 5

You can beat the price for coffee!

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★ 1

3 times I have ordered a shamrock shake online. Still have yet to get one. Every time I go they say they can’t make it. One we all know what’s up and even if the shake mixer is broke, you can turn it off as an option for online ordering and it’ll say currently not available. I’ll let the area director know. Wizards.

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★ 2

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★ 3

The redesign is terrible. Not sure who came up with this, but they really need to go back to the drawing board on this one. I suggest they tear it down and start over. The drive-thru is great in the morning--fast and efficient, and friendly staff. Visiting in the after is a different story, especially if you dining in. It's a very unpleasant experience. I really don't feel comfortable begging for napkins, ketchup, or a refill. And the atmosphere is dark, bland, and unwelcoming. We go to the McDonald's on the other side of town now for dining in. Actually, now that I think about it, I find myself eating at home more now, which is probably a good thing.

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★ 5

This McDonalds is always of good quality.

I wanna give a huge kudos to Aiden/Ayden (I'm sorry if you're reading this and I spelled your name wrong). I ordered via app and somehow the system lost my order, which happens, but they and their crew were so nice and made sure that I got a fresh new order. They didn't need to go above and beyond as they did but I really appreciated it.

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★ 2

This location gives the public less than a halfway chance of a good experience. We've ordered delivery services from here several times over the last couple years, and you have less than a 50% chance of getting all your food. You're more likely to have something missing than to have everything you paid for. Apparently, 50% of the people that work there can't count between 3 and 10. Either that or they just don't care. Either way, order inside if you want to get everything. The drive-thru is just as bad. I challenged the manager this morning to retrain her staff, but then again, she couldn't even get things right. It's 10 items. Just 10 items. It's not hard.

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★ 5

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★ 5

Very fast and accurate!

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★ 1

Asked for no cheese. Just awful

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★ 1

I stopped going because too often you go for something simple like a burger and fries and your lucky if the fries are even mildly warm. The service and quality is just completely out of control. Went last night in a pinch and the fries were cold. Done going to this McDonald’s probably done with McDonald’s completely.

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★ 5

I had an excellent experience with this team! After another location messed up my order, I didn’t have time to return there to fix it, so I stopped at this location to see if they could help. The general manager was incredibly kind, friendly, and willing to go the extra mile to ensure my order was corrected.

The food was prepared quickly, tasted great, and was put together with care—unlike some places that just throw things together without attention to detail. I truly appreciate the effort and service I received here. Thank you for turning my day around and providing such outstanding service. Keep up the amazing work!

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★ 5

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★ 5

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★ 1

This it used to be a great location for eating, but with the new design is the worst I eve encountered with Mccdonad's, if the owners wanted to save on employees, there it is. It took me 3 times waiting while an employee notices me to get some assistance, what normally takes me 10 minutes to stay, now it took me 20 for the "begging Assistance system" the have in place. Tha was my last time I stopped over there. How Sad 😡

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★ 4

burger.

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★ 1

Been going here for years and it’s been fine, but terrible experience the last 2 visits. In particular, got it yesterday and ended up with food poisoning from 2 McDoubles and a large fry. Not sure which caused it, but Ive felt terrible for hours. Won’t eat here again.

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★ 1

Got a quarter pounder through the drive thru and took two bites at home and it was cold and raw in the middle. Haven't had luck with the quality at this location in the past with wrong orders, but never had raw food.

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★ 5

Best service I've had from any McDonald's in over 5 years

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★ 1

If I could give 0 I would I bought my KIDS happy meals and myself a Big Mac meal, my other child refused to finish her happy meal but my son is autistic so it’s difficult to get him try thing so his go to is happy meals when we are out and about. So we ate our food and got food poisoning my son and myself were throwing up and he had very bad sweats and diarrhea. I know it was the McDonalds becuase we hadn’t drank or ate anything before than . That was the worst experience of my life .

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★ 5

Friendly staff. Correct orders. Hot food.

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★ 5

Nice place to watch traffic go by while eating.

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★ 5

Super friendly workers, fast and fresh food. Only took off one star because the hash browns had a funny taste

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★ 5

Always great, food is hot and great customer service. Thank you for being great when most places make your food wrong and the service is bad.

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★ 5

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★ 4

Love their mocha frappe. I crave those! Fresh French fries, lightly golden are great.

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★ 4

It's McDonald's, nothing special that seperates it from the rest

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★ 2

Every McDonalds I’ve been to in a drive thru, there will usually be something wrong with my order…. This time the drive thru experience took like a good 10-13 minutes and they even forgot my barbecue sauce which is always an issue with customers orders. How do they always forget the easy stuff?

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★ 4

Pretty standard.

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★ 1

First time giving such a low rating. Newly remodeled and worse then ever. Ordered a deluxe quarter pounder with some ingredients excluded. Recieved burger missing what was suppose to be on there and what I took off was on the burger. They redid it and gave it back after a long wait then the second one was raw. I mean raw. I had taken several bites before I realized. I took it back up and before I could say anything the guy behind the counter goes that's disgusting. Ya think?!!. They did refund me my entire meal. But with the absence of a soda machine and the prices not dropping. Won't be back anytime soon.

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★ 5

Dude at the front asked if my buddy’s high ofc he is so we start laughing and giggling and we assume the dudes name was Ted or Clarence but what a fabulous guy great service and attitude if I were the leader of Mc ds I’d hire him

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★ 1

Not a fan of new dinning room had to go up to the counter to get napkins any sauce and a refill for my soda

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★ 5

Very nice sandwiches

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★ 5

I gave 5 stars, but I just wanna add a commentary that there are a few there that that actually don't qualify for that, but the ones that do surely outshine them. I didn't want those people to get a bad review over over someone else's laziness

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★ 1

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★ 5

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★ 5

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★ 2

This used to be the best McDonald's around...What happened? Was told to pull into a drive through parking spot because they were making fresh fries. I waited a full 10 minutes and someone finally came out...not much of an apology. Needless to say my fries were not fresh and were cold. Won't be going back there anytime soon!!!

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★ 5

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★ 5

Fast

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★ 4

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★ 5

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★ 5

Dining room currently closed.

Picked up a delivery order from here.. which can be an absolute disaster when you have to use the drive-thru.

Their speed was GREAT! Line was moving very nicely, and I experienced no delay.

Thank you to excellent management and hard-working team members.

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★ 5

Had the 5 dollar meal and it filled me up
Great value

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★ 3

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★ 4

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★ 5

I got the wrong order at the drive thru. I went inside to get it taken care of. Mistakes do happen but it's how it is taken care of that counts.

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★ 1

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★ 5

The manger Ally was Great to me!
Thank you for making it a wonderful visit.

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★ 5

Very fast service

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★ 5

👍

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★ 5

McDonald's is McDonald's.

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★ 4

Been going to this McDonald's for most of my life. I've never had a complaint, though I will say when it's late at night service tends to get slower (I usually come here when I return from a trip and sometimes when I have a late night return flight and come here it gets super slow). Still, I usually never have issues with my order and my food is easy to grab.

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★ 4

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★ 5

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★ 5

We enjoy this mcdonalds. Always clean, great service. Thank you workers for enjoyable dining and good food

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★ 4

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★ 5

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★ 1

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★ 5

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★ 2

NEVER GET ORDER RIGHT!! Then they eyeball you when u sit and check ur bag. Last time the employee was obviously high on something and they missed half our order!! Does ANYONE care about the customer anymore?

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★ 5

The food, and service was great! Thank you!

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★ 3

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★ 5

They have the best fries, so fresh and tasty. The hamburgers, fish sandwich, and nuggets are great too. Just try for yourself!

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★ 5

Great service! My son and I go through drive through,often. The team members are kind,helpful,and fast. Thank you for everything!

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★ 1

Night shift is horrible and cant keep up..15min wait for fast food

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★ 5

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★ 5

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★ 3

IT'S MCDONALD'S...NOTHING SPECIAL. KINDA EXPENSIVE NOW!

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★ 5

Another nice experience at McDonald's in Hales Corners. Friendly staff properly prepared food etc

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★ 4

Confusion on where was 2 window , sign on the actual third window said window 2

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★ 5

Good fast service!

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★ 5

I received excellent service all around ….. my name is Zach, I ordered a dlx spicy Mc crispy w/ hi c orange drink and medium fry. The customer service was excellent. The customer service was remarkable and the time it took to recieve my food was very fast. I feel if you respect workers they respect you. The workers I can across today did a great job. The workers that helped me were - Ally, Lisa and Everet. Excellent job guys . Keep the deliciousness coming. You guys did a great job!!

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★ 4

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★ 3

Very slow

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★ 1

Worst experience ever. There were employees fighting outside while we were waiting for our curbside order which I had to go in and physically get after sitting for 20 minutes. The food was cold. The food was wrong which I had to turn around and go back because they didn't put a chicken nuggets in my daughter's CHICKEN NUGGET HAPPY MEAL. Always horrible service at that McDonald's in Hales Corners. The staff is always rude. You have to get there attention. It's pathetic. Management just stands there and stares never helps. But the fact you have such ghetto employees fighting on duty in there uniforms outside the restaurant is pathetic.

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★ 2

Cold food
Disappointing

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★ 4

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★ 5

Good overall

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★ 1

Places a mobile order for pick-up. My card was charged and received an email confirmation. Got there at 8:45pm to pick up my order and the lobby was locked already. Go through the drive thru only to be told they don't have my order and that they never received it on their end. This used to be my McDonald's of preference but it has gone down hill. I will be patronizing a different location from here on ouy especially since something like this has happened before at this location

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★ 1

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★ 4

Un buen resuelve.

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★ 5

Fastest drive threw, especially at breakfast, hands down. Always get my order right, and I barely hit the breaks when my breakfast and coffee are in my hand. Keep up the great work team!!

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★ 4

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★ 5

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★ 1

Drive thru…3 cars already parked waiting for food. I’m asked to pull up and wait too. Wait 10 minutes, food comes out cold and stale.

Not a soul inside the building eating. Staff standing around, person the brought our food said they were busy, but he had time for a smoke break in front of the door you enter in after he brought the food. Offered me replacement food but I would have to wait as they just started fries. Asked for refund, manager was confused how to accomplish that too.

This place is embarrassing and should be shut down and turned into a gravel quarry. I can’t fathom paying that staff nearly $14 dollars an hour.

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★ 2

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★ 5

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★ 5

This is the first McDonalds in over a year that didn’t mess up my meal

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★ 5

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★ 1

It doesn't get any worse than this. As I walked in to get a simple pre-ordered burger, a worker stormed out and quit. I patiently waited twenty more minutes for a burger. Manager was trying by himself, but he finally snapped. Thank goodness I calmed him down, but atmosphere was horrible.

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★ 4

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★ 5

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★ 5

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★ 1

What can you say $9 Double Quarter Pounders and lousy service. Lets pay them $20 per hour next.

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★ 4

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★ 3

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★ 4

Not good 😐 😕 😞 😪

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★ 3

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★ 5

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★ 5

I’ve discovered that using the app to order is pretty convenient and saves you 30%… for now anyway!

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★ 5

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★ 5

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★ 1

We ordered and paid through the mobile app. When we got there, they were closed and were told that we could get a refund through the app, which was not true. You have to get a refund through the store at which you paid. When we tried to call the store, their phone was temporarily unavailable. So now we're waiting to see if corporate will refund our order for us.

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★ 1

WORST COSTUMER SERVICE I HAD EVER WITNESSED. The woman with the tattoos should be fired. She don't like answering questions,gives condescending remarks and when you speak up she threatening you. Unbelievable.. Just disrespectful when your a paying customer.

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★ 5

Hot and greatest service on the area!

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★ 5

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★ 5

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★ 4

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★ 1

Waited 10 minutes for someone to finally take my order at the drive-through while taking orders from the other lane. I then ordered my iced caramel coffee which was 3/4 of the way full and was the worst tasting iced coffee I’ve gotten from a McDonald’s.

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★ 5

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★ 1

Worst McDonald’s I’ve experienced. Time and time again they mess up my order, forget the sauce. They’ve given me other peoples orders.. today one drive thru lane kept going and going, I literally went into the other lane and explained the problem and the guy didn’t even care. I’m done with this place and McDonald’s in general.

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★ 5

Got through a long drive thru line quickly, ended up with the correct food. Can't complain

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Very slow service. Only person in here and waited 6 mins just to order. 5 employees and no up front staff.

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★ 4

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★ 5

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★ 4

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★ 4

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★ 4

Great service! Always efficient, quick service.

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★ 1

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★ 5

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★ 5

This looks to be your typical McDonald’s on a busy intersection, but there is much to this particular restaurant.

We usually stop here on our trips to northern Wisconsin, typically a Saturday or Sunday. This past visit was on a Sunday during July 4 week. As we pulled into the parking lot, both lanes for the drive-through were extremely full. We decided to go inside to order and were immediately taken care of, even though we had intended to order at the kiosk.

We placed our order and decided to hit the washroom while we waited for our food. Upon the return to the front window, we found that our food was already waiting for us. As we walked out back to our car, we saw that both lanes had been nearly completely taken care of, but with many more cars just entering.

We took our dog for a walk on the grass near where we parked, pulled out of the parking lot onto Forest Home Rd., zipped through the roundabout and continued north on 108th
to Interstate 43.

Elapsed time: less than 15 minutes… Oh, yeah, the food was still hot and tasty. Kudos to all the workers and management here. Highly recommended..

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★ 5

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★ 3

Ghetto as ever cold food stuff burger buns employees were busy on phones or talking to each other.

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★ 3

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★ 3

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★ 1

I stopped in for a salad. The Southwest salads are no longer served. I swung around and went to Culvers for a salad.

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★ 5

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★ 5

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★ 2

Nobody seems to know what's going on

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