★ 4

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★ 5

Other than the weight in line, everything was just as ordered! No issues. The food was hot and fresh.

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★ 1

I heard them calling elites, the slur "split lip" in the kitchen. Very offensive

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★ 5

Super quick and friendly

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★ 3

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★ 1

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★ 2

Got the limited edition bacon mccrispy. This is similar to the sign on the drive thru before the order screen. Advertised with lettuce and tomato. Did not come as pictured

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★ 1

Worst service in the world actually left while ordering. Many other places in town willing to take our money. The girl working on the counter was nasty rude. Will never come back.

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★ 1

Rude employee at drive through window. Told me I should have given her my code from the app at the speaker. I said that she should have asked for it if that’s how they wanted it. She told me she was too busy doing all this other stuff and that she would really have to pay attention to do that. Then complained that it threw off the round up donation I had made to Ronald McDonald House. In the middle of our conversation she stopped to yell hey girl to another employee that walked by. No thank you. At the pick up window we waited a long time for two coffee drinks. No greeting, no explanation and no thank you. Just handed out the coffee and walked away. Terrible experience!

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★ 1

Employees are unimpressionable.
Typically wait 10 minutes in the Drive-Thru. And then get cold food.....

Today was the last time I'll ever eat here

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★ 4

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★ 1

Drive thru ordered small fry, 2 pies, and 2 burgers with no salt, mayo, or onions. Came with 1 pie, and burgers had two microscopic pieces of lettuce stuck to the bun like sesame seeds, and loaded with raw onions. Called the manager and he was actually arguing with me that I didn't specify what kind of onions. What?

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★ 1

Gave it a second shot. Still not a pleasant place to go. Sorry.

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★ 3

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★ 4

Always friendly

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★ 4

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★ 2

Service: Is rough in a lot of ways. I watched the employees touch raw uncooked meat with the same gloves they use to also touch vegatables with. It's disgusting. That is a huge red flag!!!!!!

Meal: It's a scam. A burger should not be 2.50$ it's way overpriced garbage you get less of it and paying more compared to back then when we used to have a DOLLAR MENU. You're lucky to get some sort of deal from the app. And it's very limited as to what you can get a deal from. A meal pushing 10$ USD for what is barely a big mac compared to back then is abysmal. Really you can pay slightly more at an actual restaurant and get quality food + fries and drink elsewhere.

Price: Again it's way to overpriced. Like the only decent casual deal you can get at best is buy 1 get one half off. Burger or Mc Chicken..

Drive thru: is extremely rough, morning, afternoon, and at night it's usually 4 or more cars deep on average and can easily wrap around towards the marketplace parking lot. Why even wait in line for that only to wait another 5 or so minutes for food?

Manager: I can't support this establishment so many issues. Employees are constantly playing mobile games while on the job. Seriously ever since this game Pokemon Go announced gyms (In-game) location with in game benefits. Employees are playing Pokemon Go while on the job. And no I am not making this up. They're playing a mobile game while working.

Breakfast: Is the last thing I'd want to order at mcdonalds. Literally.

Tables: Usually there is always a place to sit. But staff are literally sitting were people are eating to do their call back / job applications. Anytime I rarely show up there, I notice this scruffy looking older guy who is always on his phone sits there for multiple hours each day. Usually sits on middle left side of the building from the door, basically the fireplace side of the building.

Honestly if your going here by yourself expect to pay 10$ or more for a meal and sadly still be hungry. Or for a family expect to pay 50+ dollars for your family for garbage smaller quantity of what you would used to get for half the price.

A Cheeseburger should be at best a $1.50 at mc donalds. It's a full on scam.

The place could use an overhaul cleaning it doesn't smell bad or anything but it doesn't smell good. As in the walls hasn't been cleaned in years. The Dust on the back of their tv's is proof enough.

Unsanitary choices, YOU NEVER touch raw food and veg with the same pair gloves I watched it happen with my own eyes. And there is a Mice problem too, saw a dead mouse on the sidewalk adjacent from the mcdonalds.

Also the parking lot itself is croweded by the employees vehicles. Good luck finding a parking spot as a customer. The employees could quite literally park just outside the drive thru, but they can't be seen walking 50 feet to work from their car to work.

2 / 5

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★ 3

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★ 1

Never get an order correct!

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★ 4

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★ 2

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★ 5

This was the absolute best Burger of my life

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★ 3

They keep on getting my order wrong i order 2 spicy snack wraps and they gave me ranch but they got the food out fast

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★ 4

For what it is was ok

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★ 1

went here expecting a northwoods feel and decore was greatly disapointed ! the wait i hate to say was 35 miniutes and orders were wrong greatly dissapointed

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★ 3

Food & service were ok. Just not enough parking for dining in

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★ 5

Everything was good with me ☺️

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★ 4

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★ 1

If I could give a zero I would. The kiosk by the door took my order. It did not go through. I tried again same thing. Person at the counter said she didn’t have order. Charged my credit card twice.

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★ 2

Lobby closed waited 7 mins I. Drive thru then just left and went to a Kwik Trip.

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★ 5

Fast friendly and clean

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★ 3

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★ 1

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★ 1

I live in hayward and have tried to dine in with my Grandchildren twice in the last week and have been told by employees that it will at least 5 minutes before they will even take my order. I realize in today's world you want me to order my own food on app or at kiosks but I have been going to McDonald's for close to 60 years and have never been told even though there was nobody in line that I would be ignored for 5 minutes or more. I walked out both times.

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★ 1

They blew up my installation 04 and refused to fix it.

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★ 1

Slow and lazy service. We take a number to have our food delivered to our table, but apparently they don't do that. If you you don't hear your number called from the other side of the restaurant, tough.

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★ 1

They gave me old food all of it was cooled the frys are rotten and all the employees are just mean all the time

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★ 1

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★ 1

Horrible service we walked out because the lady was taking forever to take our order you need more staffing at this location

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★ 5

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★ 3

Clean but they completely forgot I had even ordered food. Never got delivered, then they were all confused when I asked at the counter

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★ 1

Sat in the drive thru to ORDER for OVER 30 MINUTES!!! Isn’t very “fast food” to me. I could have sat down in a restaurant and had a full meal by the time I got my food here. Not to mention last time i sat for 22 minutes I was given a free meal and box of cookies.. i also watched 2 cars in the other lane get their order before me even tho I was sitting at the screen waiting for my order to be taken. Maybe close the second lane if you can’t handle it. Ruined my entire night!!!!!!!!!!!!!!

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★ 3

My friend bought a burger meal. I didn't order any food. Why? I'm a vegan. McDonald's does not serve any vegan food except for French fries and drinks.

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★ 1

Every time I go there, everyone is mad and short with you, and the manager is just mean and always sitting down in the dining area on her phone while there is 15 people waiting to order there food and she stays there in the chair and when she does help she forgets the drink and if you try to ask for your cup she says you have to wait so you have go behind the desk to grab your cup then she cuss at you for grab your cup.

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★ 1

I went through the drive thru. Gave a code for a happy meal, didn’t ask what kind of happy meal I wanted until we got to the window. Asked for extra fries before even paying for the order and said we needed to tell them at the 2nd window. I get home and open my Big Mac and had 0 lettuce. My boyfriend had 2 McChickens no lettuce which we wanted lettuce on all 3 sandwiches. So I call them and they say oh that’s cuz we are out of lettuce. If you are out of something and we order something that requires the item we ordered you should say something before we even order it. So disgusted in this place! Do better! Customer service wasn’t good what so ever!

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★ 5

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★ 1

Canceled our order for breakfast even though we placed the order before breakfast was done being served. The staff was quite rude after we told they to cancel the whole order because all they said they could make was our drinks.

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★ 4

It's a McDonald's. Got the food I ordered, and the staff was nice. Clean bathroom and also live a fireplace.

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★ 5

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★ 4

Good McDonalds food and atmosphere as good as it can get there. Service struggles sometimes due to lack of employees but the ones working there do their best.

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★ 3

McDonald's won't be my first choice. Once in a whilewe stopped at McDonald's when we are out shopping.
When you go into McDonald's the lobby is clean when well stocked. They have a lot of choices for seating.
The staff were nice you have to order at the kiosk.

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★ 1

We dined in and I can clearly see employees licking their fingers and touching food. One of them did whip cream on a shake and licked the whip cream off their fingers and proceeded to go to the fries to fill orders. DISGUSTING.

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★ 1

We went in to get coffee and use the restroom. We ended up having to order off of the kiosk. Then waited 14 minutes watching our order advance and fall back while staff moseyed in the kitchen mostly attending to the drive through as was evidenced by the line of unsatisfied customers behind us. While waiting I had time to view into the kitchen and was glad I didn’t order food by the filthiness of it. Having worked in fast food I was surprised to see the poor conditions. We finally asked for a manager who relied on the current yet used up mantra of not enough staff. Sad.

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★ 5

Good

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★ 5

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★ 2

Food us always messy and staff mostly rude ... but there are a few nice people. Props to them for acting like a professional and not a miserable person.

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★ 4

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★ 5

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★ 2

This is the third time I have been to this specific Mc Donalds and have not gotten my full order. Additionally this evening a young man running the cash register was very rude. I was very understanding that it was busy, he seemed bothered to help me from inside.

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★ 3

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★ 5

Good

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★ 4

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★ 3

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★ 1

Always a horrible experience. Can't stand going to this franchise.

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★ 5

A good little McDonald's. They were clean, polite, fast, and our order was perfect. Back home in Nebraska they stopped selling the bagel breakfast years ago, which is something that I have missed as it is the only thing from McDonald's that I like. We are on vacation and stayed the night in Hayward. Needing a quick bite to eat for breakfast, my mother, daughter and I stopped here. And I couldn't believe it, they had the breakfast bagel sandwich. It was everything I remembered it being. 😂

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★ 5

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★ 4

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★ 1

Attn: manager

Poor service, parked us for 15 min and forgot our order had to call and remind them that we ordered food. Yikes

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★ 3

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★ 5

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★ 2

Need to get breakfast bagles on menu

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★ 5

Service was prompt and accurate.

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★ 5

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★ 5

Was good

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★ 1

rude employees and shitty food , dont recommend

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★ 1

Always takes more than 10 minutes to do the pick up mobile order.

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★ 2

Took forever getting someone away from drive thru just to take our order (Must be severelyunderstaffed), tables and booths were not that clean, but the food was good.

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★ 4

Tried to order at the automatic kiosk, of course it flubbed it, so I couldn't get the deal that having the app allows. Staff understood what I was trying to do, but were unable to "go around" the automation.😅

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★ 4

Food was amazing didn't take too long employs were not to enthusiastic at 10 pm but good food

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★ 3

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★ 3

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★ 2

Someone needs to teach your cooks that 2 peices of cheese go on a double cheeseburger not 1.

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★ 3

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★ 1

I RAN 10 MINUTES TO MCDONALDS JUST FOR THEY LOBBY TO BE CLOSEF 40 MINUTES EARLY. A WHOLE 40 MINUTES AND THE LADY WORKING HAD THE AUDACITY TO SAY “YOU HIT OUT MACHINE SO GET OUT” LIKE I SWEAR TO GOD IM PRESSED BRO.

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★ 4

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★ 4

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★ 4

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★ 1

Update 2024 - Stopped again this year. I am not sure what changed, but it was a night and day difference from last year. Great fast service. Friendly staff. Food was really good and hot. Great turn around. One of my best experiences eating in a fast food restaurant. Well done, congrats.

2023 - Slowest McDonald's I have ever been to. The owner and manager should be ashamed to provide service that slow. There were several people working, but a couple weren't really doing anything. Only one person was preparing the sandwiches - poor planning. One other patron commented to me that they aren't any faster thus year. I started in the drive-through line, but that was taking too long, so I went inside - still slow. I thought this was supposed to be fast food.

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★ 4

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★ 3

Crabby Clerk. So sad there were no Grama McFlurry

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★ 5

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★ 1

I'm never eating at this McDonald's again. Rude, acted like it was my fault everyone ignored me when I pulled up to the pick up window, then didnt deliver my food, even though they saw me pull up with the other cars.... Terrible.

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★ 5

Loved the cabin exterior. Fast/friendly service

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★ 3

My biggest issue with this specific Mcdonald's every time I go in to order and dine in this mcdonald's there is like some older guy who is always here. Out of the 2 or 3 times I dine here a month at most for 20 to 30 minutes. That guy is always here. WHY ARE TOU JUST SITTING HERE LIKE 24/7?

My guess is that someone he is close to works here. But STILL. It's extremely unprofessional and weird. Someone within management needs to have a talk with their coworker about that guy. He shouldn't be here for literal hours while you are at work. It's very weird. And again unprofessional.

Food and service advise.

Use the app and save yourself a few bucks.

Avoid Breakfast menu items. They're never good no matter what mc Donald's you use.

Tables are clean. Idk what the other reviewer is on. I dine twice a month and the tables are spotless.

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

Ordered via the app with curb side pickup. The order was super fast, surprisingly fast. Everything was accurate, hot, and fresh. I'm pretty sure this is up there as the best McDonald's I've ever visited.

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★ 5

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★ 5

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★ 5

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★ 3

Paid nearly 6 dollars for a bacon egg biscuit no sides or beverages staff didn't seem engaged with customers I didn't stay in cause there was plenty of dirty tables wasn't very busy at all around 9.30am either they were short staffed or just didn't care only 2 customers In the lobby area could have listened to a drive thru order while quickly wiping the tables off overall not impressed but what do you expect from a run of the mill chain restaurant anyway definitely wasn't expecting a 6 dollar bill next time I'm going to kwik trip cheaper anyway

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★ 5

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★ 4

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★ 3

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★ 3

It's McDonald's

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★ 4

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★ 5

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★ 1

Waited in drive thru for 10 min for 2 double qtr pounders.
Get our food and they keyed in the wrong items. Went back in the counter, no apology nor did they make an effort to make their mistake right.
Bad service. Would not recommend.

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★ 3

This got my order wrong. No napkins but employee was nice

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★ 4

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★ 5

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★ 3

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★ 5

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★ 1

slow older people working at night. took 5 mins for them to answer for drive thru and seemed tired or out of it.

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★ 5

The staff is friendly and the food is quick. Large indoor seating. The restrooms are clean. Drive-thru is also quick.

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★ 3

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★ 2

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★ 2

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★ 5

Very clean. Still has a cashier. Very spacious. Drive thru busy. Good location. The only bummer is their 1,2 and 3 dollar menu

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★ 3

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★ 1

45 minutes to wait for a kids meal.

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★ 5

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★ 1

The drive through says it opens at 6. I went through the line at 6:35 and nobody was around.

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★ 5

A log cabin McDonald's! It was clean, friendly service.

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★ 5

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★ 5

Very friendly people.

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★ 1

Terrible prices terrible food

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★ 4

I hadn't been in McDonald's for about 5 years, but decided to give them a try again. The Big Mac seem to have gotten even smaller. Good taste and all but half the size they were years ago. Walked out hungry.

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★ 2

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★ 4

Speedy service and good peeps

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★ 4

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★ 5

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★ 2

Crabby staff...

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★ 4

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★ 3

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★ 5

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★ 3

Mc Okay.

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★ 4

Not bad

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★ 5

Good service, food prepared well.

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★ 3

They constantly forget the dipping sauce.

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★ 4

Luv the dollar deals

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★ 2

The drive thru is unclear. A literal fight broke out behind us. People in the lines versus a lunatic trying to come from another direction and merge into the already established line. Very slow service.

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★ 5

Good food. Slower side of service. Always busy!! Good workers though!

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★ 5

Better than most McDs

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★ 4

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★ 5

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★ 1

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★ 1

The burgers are not burgers. I don't know what they're serving, but it was the most disgusting thing I've ever eaten. The texture was wrong, there was no taste- didn't even have a "beef" taste, and the fries were off - maybe they finally changed the oil. We all ended up sick afterward. The service is always bad, and nobody there knows how to speak to another person. They stick your bag out the window and just say, "Fries". After 45 years of eating McDonald's, I can honestly say I'll never eat at another one again.

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★ 3

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★ 1

We went inside to eat since we had a little one. No one would acknowledge us or even help us with the kiosks to order food. We had to ask the person who was cleaning the lobby to get someone or help. Finally a girl who was clearly punched out for the day to help us. We overheard one of the workers say, it's not that hard. It is when we asked what the code was to finish order. All we got was this one is working. We will never be back to this McDonald's. So unfriendly and ended up at Dairy Queen for the remainder of what we wanted to order. Food was ok and cold.

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★ 1

Par for the course like any other McDonald's.

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★ 5

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★ 5

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★ 5

Only bad thing frozen pop machine broke. Very nice older lady at drive threw

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★ 5

McDonalds in Hayward is absolutely the best McDonalds we've ever been to. No matter what day or time we go there, the burgers are always hot and juicy, and the fries are always done to perfection! The place is also very clean and inviting. We don't frequent the McDonalds in Ashland anymore because that place is a disaster...the complete opposite of Hayward.

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★ 3

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★ 5

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★ 2

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★ 5

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★ 5

Nice little joint 👌

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★ 1

20 minutes in line finally we just left

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★ 4

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★ 5

This was good the workers were nice like always but what I don't understand is every time I ask for extra pickles I get only 3 I tell them I'll pay a little more for them but they tell me there's a button for it so i do pay more but get 3 what do I have to do or say to get more pickles on my sandwich it's either the business or the people don't care I don't want to walk back in because of the pickles it should be done. I'm thinking I should try to sell burgers that I could make it would look better then this sad

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★ 5

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★ 3

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★ 4

Good service, but it's still McDonald's.

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★ 5

I didn't get my 10 piece nuggets and they told me it was the lady in the front front front that took myfor nothing I could do about it even The manager Said nothing she could do about it I ordered off my app so if you get free never got Them

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★ 1

Took a half hour in the drive thru

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★ 3

Great place for bad food.

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★ 5

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★ 2

Since the lobby has closed it seems the staff are overworked and underrepresented.

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★ 5

Good

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★ 2

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★ 5

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★ 5

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★ 5

Drive-through service was efficient and done with a smile. I like that.

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★ 5

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★ 2

Food was cold. Reheated it when I got home.

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★ 5

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★ 1

Lobby was closed so I canceled my order.

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★ 1

Consider yourselves luck this ice dam didn’t land on my child coming off your roof!!!! NOT IMPRESSED

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★ 1

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★ 2

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★ 4

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★ 4

Call in an airstrike!

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★ 4

Alright considering the place is fast food.

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★ 5

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★ 5

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★ 1

Every Monday for 3 weeks have stopped in and every Monday get the same order and every Monday they mess up the order!!!!! I knowwww times are tough in the restaurant business but seriously are you or your people that dumb you can’t read a ticket?? Manager should be checking orders before they get put into bags and given at drivethru it’s a flipping joke!!!! Wasn’t here for a year came back to same stupidity!!! All about the money and f… the customers. I’m done won’t be back . Unfortunately that doesn’t mean anything to you because it’s a franchise unfortunately if it was a restaurant locally owned people would not come in but because it’s a million dollar operation they just don’t give a dam!!!!

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★ 4

Very clean and nice atmosphere

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★ 2

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★ 4

Lobby was closed and my chicken sandwich was cold

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★ 2

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★ 1

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★ 2

This is one of the worst McDonald's I have ever been to in my life. Many of the employees are surly. Some are kind and respectful but that is not the norm. The dining room is usually a mess or closed. You never know if the dining room will be open or not. You just get to be annoyed by trying to open a locked door and then you get to read a tiny sign that says the dinning room is closed due to staffing issues. They have an electronic sign that you can see from the road put a note up there about the lobby being closed or don't let people say pick up inside on the app, there are a lot of options for communicating that the lobby in addition to putting a sign on the door. The food is mediocre. The service ranges from excellent with a couple of key employees to abysmal with nothing in-between. The bathroom is tiny and the baby changing table is right next to the door and blocks one of the stalls. The door bumps it when people come in. The fireplace place is nice but that's the main perk. In Hayward our fast food options are MC Donald's, Kwik Trip, Subway, and DQ (not fast). If we got a Culver's, a Wendy's, or a Burger King this terrible excuse for a MC Donald's would be out of business.

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★ 5

Always love McDonald's food!

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★ 2

Cool & not so delicious

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★ 3

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