★ 5

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★ 1

I usually don’t leave reviews but this McDonald been doing it for a while now.. I am the type of person that understands when workers are having a bad day etc but this already reached my limit. The service you receive will depend on how the workers day are going. Last time we order breakfast we place the order at 10:30 yes I know their breakfast usually ends at 11:00 so it’s half an hour early, they went ahead and cancel my order no explanation no nothing.

Previous that incident their frappe machine is never working especially at night, and last time I got one my frappe had plastic in it and a blue liquid which I found disgusting..keep in mind that I am pregnant. This is absolutely unacceptable… I could share other experience. Honestly I am not a fan of McDonalds but I get cravings here and there and can’t help it. But for them to do this often is really messed up!

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★ 1

NO MORE $5 McDouble or McChicken meal. Prices are a joke. Also blaming customers waiting forever for coming in on a holiday? Horrible! Lines have been horribly long. No more $1 sodas! Asked for nuggets cooked to order and half the time they’re not! What is wrong with the wait times in the drive through?!

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★ 1

Place is starting to look run down. Drive thru signs haven't worked in months and are covered in cardboard signs with no prices. Place is slow and food is never hot

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★ 5

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★ 3

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★ 5

Quick and get the order correct every tim

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★ 4

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★ 1

Had to sit in line for 10 minutes, for a burger and fries, not very happy with the service

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★ 1

Here is a thought if you have people waiting in line forever for food, give the drinks out the pay window for people that are sitting in front of the pay window when that’s the only thing they’ve ordered instead of running around checking to see if the line has moved back-and-forth and back-and-forth Give your clients their sodas at the pay window. Kid on his phone certainly had time to get 1 Coke. That’s all I ordered. Drive through screens broke down. Staff state hours cut. Customer service right out the window:

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★ 2

hire more people. the inside wait gets longer and longer

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★ 4

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★ 1

They’re so so slow here. I waited 30 minutes for 2 burgers and fries. Also they won’t add sauce if you order it

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★ 5

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★ 1

Ordered 3 value meals and 10 piece nuggets. We checked our order at the window when they handed it to us and was no nuggets. Informed the guy and the manager came over and said they are just trying to get free food. I said check the bags but they wouldn't. I was charged and paid for them. We got our nuggets but we're inedible. Flat dark colored cold nuggets. I think they were old ones not sellable.

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★ 1

They advertise the tiny tan toys but gave me Mario kart toys.

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★ 1

This place is awful. Go somewhere else

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★ 1

Takes tooooo long thru the drive thru!!!

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★ 1

Avoid this McDonald's.

Management is terrible. They screw up one person's order and instead of having the one person pull to the third window or to one of the 3 open curbside pickup spots. They hold up the entire line.

Spent 25 mins just to get cold food.

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★ 5

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★ 4

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★ 5

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★ 1

Ordered a large combo and a happy meal, the employee at the window gave us 2 regular sized drinks instead of the large drink and kids drink that I ordered. Common mistake, but yet I was made to look like the bad guy because I mentioned it and showed on my receipt that my drink order was not correct. The employee at the window began to argue with me. He said "give me back the drinks then" and immediately after changed his mind and said "Nevermind I can't take food back through the window." I asked how he wanted to handle this, could I pay for another set of drinks? he says "not at this window" I jokingly said "So I got downgraded without asking?" he snaps at me that "the drinks cost the same?"

Great. That wasn't the point I was trying to get across. The point was not only were they not the correct size, they weren't the correct drinks at all. I wasn't going to give my 7 year old a regular sized soda when I had ordered a milk for him. I just wanted the drinks I paid money for. The drinks were not corrected. I got home to find that my large fries were barely filled and my kids fries were dumped all over the inside of his happy meal box. Asking for something that you paid for to be corrected doesn't need an argument.

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★ 5

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★ 5

Pretty good

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★ 4

Able to get thru drive thru quickly

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★ 5

Muy satisfecho

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★ 5

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★ 3

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★ 1

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★ 3

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★ 3

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★ 1

Waited in drive thru for15 minutes then ordered. Only wanted 2 cheeseburgers then got parked😡

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★ 2

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★ 4

Typical McDonald's. The employees aren't rude and have always gotten my orders right.

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★ 1

I don’t do the reviews, but they call their self fast food. Order at 5:04pm and didn’t get my food till 5:18pm

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★ 4

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★ 2

If you ask for less ice in your beverage, they will short you your entire beverage instead of offering you extra milk seems kind of extravagantly cheap on their end. Also, they seem quickly annoyed by asking if they would put extra milk in to provide the replacement of the ice.

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★ 4

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★ 1

Sat in the drive thru while at the order screen, 3 cars from the other lane went through and I was never acknowledged eventually drove away. Worse location in Janesville.

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★ 5

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★ 3

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★ 3

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★ 1

Update: 2nd visit I used the Mobile app.
Ordered at 6:59am finally got food after calling the store and being told they had no order, then he said woops it's right here and 17 minutes later I got cold breakfast sandwiches delivered to my car by a young man with his hoodie up vaping all the way.

1st window was great cashier was pleasant, 2nd window gal could care less if her chatting was holding up the line or order was correct.

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★ 1

Sat in the drivethru for THIRTY minutes after paying for my order. Had to call inside the restaurant for them to bring out my food. Cars in line were yelling and honking while the employees literally did nothing. Stay away from the Center Ave location. How is this location still in business?

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★ 2

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★ 4

Fairly decent.

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★ 1

15 mins in the drive thru for a coke pretty sad.

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★ 1

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★ 4

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★ 5

Employees were kind and respectful and food was prepared on time.

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★ 5

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★ 5

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★ 5

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★ 5

Good place and good price.

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★ 3

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★ 1

I understand the points from one of the reviews. This location offers mixed experiences. Some days, the service is quick and accurate through the drive-thru, while other times, there are delays and order mistakes. I also think it depends on the staff working.

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★ 1

Beware of using the app at this location!
On march 14th I placed an order on the app and proceeded to the store drive thru where I was told my order was canceled by Steve. Confused I drove around again and asked to speak to the manager who promptly repeated the same info and advised me that my refund would take a few days. It been over a week and no refund. So my question is who canceled my order and is your app secure and when will I get an explanation. After contacting corporate I was advised that they contacted the restaurant and did not receive any answer after 72 hours and promptly closed my case? So I called corporate office and explained my case with the case number and she acted like she was reading from a script and could not answer my questions. Hopefully this review will prompt a response and a refund!

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★ 5

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★ 4

Thr people are friendly, but they just can't seem to get your orders correct!

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★ 5

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★ 4

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★ 1

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★ 5

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★ 5

Awesome

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★ 4

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★ 2

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★ 5

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★ 4

They do their best to get you out of drive thru.

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★ 5

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★ 1

I ordered a nugget meal and asked for a medium fry they then give me a small fry and I still paid for a medium fry

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★ 4

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★ 1

A lot of the workers use marijuana, smoke delta devices and use edibles. Not a very good idea to have them handling or serving food to customers when company policy states that that kind of activity is not tolerated

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★ 1

We always have to wait for a long period of time at the order kiosk, and almost every time they ask what my order is at the window, and somehow continue to mess it up anyhow. The service here is always bad and they have no structure.

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★ 4

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★ 1

I clearly said m&m mcflurry not sure how they would mix up that with oreo? Then the lady said oh well I heard your conversation you said oreo but I'll change that. Say what??? Women just can't be wrong i guess?

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★ 5

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★ 2

Todo bien excepto que el personal que nos atendió , no uso guantes , para empacar la orden , porque al estar en el área de cobro y empacar la comida debe usar guantes o al menos lavarse las manos , y un pongo muy importante es que no deben de tener las uñas tan largas cuando se trata de comida

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★ 4

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★ 5

Comfortable surroundings good atmosphere great selection of food

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★ 1

Watch your receipts been overcharged multiple times. Finally said something through email and get back a template letter explaining themselves. If they need a template to defend themselves, they must get this often.

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★ 5

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★ 2

I was here at the Mcdonald’s the other day and I was waiting for my food when I witnessed a horrible looking man start getting loud and cursing out other workers for no apparent reason. I believe the name was Dominick, from what i heard others refer to him as, but he made me extremely uncomfortable by the way he was talking to the others! Needs mental help, may God bless his soul bc there’s definitely something wrong with him. Hopefully they get this taken care of because besides this , the store is usually great.

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★ 4

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★ 1

you say you serve breakfast until 11 and I pull up at 10:50am and tell me it’s lunch lol
I know I only had 10 minutes for breakfast but 11 is 11. 11 am isn’t 10:50am.

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★ 3

This place is hit and miss. I've gone sometimes and they get everything right and it's fast and fresh. Other times I feel like I'm sitting in the drive thru for a half hour with missing items. I guess it really depends who's on shift.

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★ 5

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★ 5

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★ 5

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★ 2

I don’t know how they managed it but it was bad. I ordered a bacon egg bagel and it was cold to the touch.

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★ 1

Waited over 20 minutes for my curbside meal…. Canceling it and will go to a different one from now

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★ 2

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★ 1

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★ 1

Went threw the drive threw to get my mobile order 2nd car to the window and they give my food to the car in front of me. Then pass it back threw the window after digging threw the bag. Wich then the 3 ppl standing at the window are now also finger banging my food to figure out why it's the wrong order. I get to the window finally to get my food which had now made its way around the corner to were u couldnt see about 1 minute later our food comes around the corner and it looks like someone had a fight with the fries. So anyway I have 3 ppl that play with money all day touching my food that my kids are about to eat also a random Stanger in there car also touches everything. Im sorry but I worked fast food n legally you need to be wearing gloves or you hands dont go in the bag like at all. If I wasn't on a time crunch to get to work I would have taken action. This is why ya have a receipt on the bag so u know who order is what in drive threw.

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★ 4

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★ 1

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★ 2

Every time I stop by in this location after work around 6 AM. They never have apple pie ready. And the coffee is always cold, never warm., Now, stopping by today. At 8pma and Same thing, no coffee I have to wait until they make fresh coffee.and no apple pies, the worst mcdonald's in jansville

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★ 1

Not open 24 hours... They are lying

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★ 3

They would be so much better if they paid attention to detail.. they always mess up my order.

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★ 5

Funny experience, Jordan is really amazing, he’s Fr the top dog, he deserves a raise, coming back again soon for another late night drive and some McDonald’s

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★ 5

Barney from the gas station part is very helpful, respectful, cheerful, an awesome manager

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★ 1

Stood at the counter for 10 minutes while management looked at us and ignored us. Just kept focusing on drive thru only. My wife worked fast food in the past. We understand that drive thru is priority, but it is utter b.s. to not even be told, "Be right with you:

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★ 4

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★ 3

Way too much mayo, and it wasn't even close to three strips of bacon. The only plus is that the fries had no salt added. I don't know that I will come back

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★ 5

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★ 3

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★ 5

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★ 3

Typical McDonald's experience.

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★ 4

Quick fast food service.

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★ 2

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★ 3

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★ 1

Im not really prone to contributing bad reviews... But McDonalds as a whole is involved in bad things that people will be shocked about when it goes mainstream....

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★ 1

If your managers hate their job so much they probably shouldn't work there. I go in there and I'm always friendly and kind to everyone and I just went in there and was treated with the absolute most disrespect ever. I'm glad there's more McDonald's in this town because I will not be going back to the center avenue McDonald's

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★ 1

I usually use curb side pick up and thank God for that. I had an unpleasant time in lobby where I had to chase down my food from a curbside order because no one was bringing it out.

The lobby looked a mess and smelt like piss. The entry way smelled of stale cigarettes. Gross.

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★ 5

Always super hot quarter pounder every time

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★ 2

Worse food ever. Mine and my husband’s Big Mac was over powered with sauce and lettuce, my grandchildren nuggets were cold and a few hard as a rock. The only thing half decent was the fries. For being the
Peak time for lunch the food was cold. You need to do better.

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★ 5

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★ 4

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★ 5

Friendly staff a his location when we're in a pinch.

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★ 5

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★ 1

I ordered a simple fillet-o-fish I open the box and the sandwich looks like it was thrown down the stairs. I also order 40 chicken nuggets and asked for 6 bbq sauces and had to pay .40 cents for 2 extra sauce packs and I didn’t get any of the sauces. I really don’t know why I continue to order from here when I know it’s always going to be a disappointment.

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★ 5

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★ 5

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★ 3

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★ 4

Fast, clean & always friendly

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★ 5

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★ 4

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★ 5

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★ 5

Amazing people. Extremely dedicated

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★ 4

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★ 5

A dude that looked like Christian Bale gave me my food. Seriously actually was him.

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★ 1

Why is customer service no longer a thing. When fast food employees can just be as rude and intolerable as they want and get away with it there really is a problem. But ya let's put the rudest guy we hired on drive thru speaker. Good idea McDonald's 🤦‍♀️

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★ 5

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★ 3

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★ 4

Food was a normal meal. As I expected.
Staff looked lost when I asked where my meal was. I did not want to use the kiosk as they are difficult to understand. There was no one at the 1 and only register at the counter. The tables had not been cleaned in a while .

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★ 3

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★ 5

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★ 1

The girl who took my order was either very new or on drugs. There was a pregnant woman working in sweats and a regular t-shirt with her stomach showing. The bathrooms were filthy and lobby needed to be cleaned. I ordered a 10 piece nugget meal and paid for drink and nuggets separately. The manager gave me a med fry for the mix up. I was charged for butter cups? Who orders butter packets during dinner??? And how or why are staff allowing someone to wear sweat pants to work? Can you provide this employee with work clothes? The store was chaotic with how it was managed mostly focusing on drive through. The store remained pretty empty. Will not eat there again. Do not recommend. The toilets has pee or diarrhea in them as well, happy I ate prior to using the restroom. Also after washing hands their door has a pull handle? Hello, can you spend money on a push door? Not everyone washes their hands. That’s not sanitary!

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★ 3

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★ 4

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★ 3

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★ 1

Got breakfast this morning. Wrong food was in the bag when I got home. Never going back to this McDonald’s every again

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★ 4

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★ 1

It took forever to get the food and there wasn't that many cars in line. Really just spend a little bit more money and go across the street to Culver's

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★ 3

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★ 2

Very slow service for a counter order. Staff not professional in appearance or health procedures.

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★ 5

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★ 2

Food is never hot

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★ 5

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★ 1

There was a chicken foot in my mc nuggets

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★ 4

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★ 4

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★ 5

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★ 5

Any place that has 50 Cent cheeseburgers for National cheeseburger day I was the only one in the car in order for two more people without drinks and it was $17 yeah something was wrong there food's always cold never fresh all around just not a good McDonald's you're better off and driving up to Milton Avenue

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★ 5

Friendly staff, food was fresh, short wait and a clean restaurant.

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★ 1

Every table was filthy and sticky at 10:19am with 4 employees sitting on breaks

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★ 4

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★ 1

You guys really change the hours and now the south side has nothing for night shifters

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★ 4

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★ 5

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★ 4

Fresh food & friendly but the service is very slow here.

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★ 5

Quick Service

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★ 5

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★ 5

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★ 1

Says they are open 24 hours but the last few weeks they've been closed at 2am Saturday mornings. Get your act straight.

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★ 5

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★ 1

Burger B!tch3s ain't open 24/7. Spent 20 of my 30 minute break to find that out driving there. Better off I guess. Looks like a place that regularly jerks off into the mayo for kicks.

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★ 4

Did the drive-through with the granddaughter. Waited an extended amount of time for a standard meal and kids meal. Food was typical McDonald's.

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★ 5

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★ 1

I went to this Mc Donalds to order a combo #1. I waited 15+ minutes for this order. The employees appeared to be under the influence of some type of drug judging by their strange behavior and how my daughter were ignored when she addressed one of the employees. Maybe this franchise location owner should check the character of their employees.

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★ 1

Fries are either always cold or always over salted. Even when there's few to none cars in the drive thru, it always takes them forever to get the food out.

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★ 4

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★ 5

The nummies is great, it makes my belly happy.

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★ 3

It's fast food meh

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★ 4

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★ 5

Loved it

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★ 1

Wasn't clean and food was ok but lil cold. And frys looked and tasted over done.

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★ 1

Was there tonight just to get a soda an it took me an my girlfriend half hour thru the drive thru. There were two ppl working back there an they have no clue in how to run anything back there please retrain your staff or fire some

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★ 3

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★ 3

Kind of getho .run down Noone cared and food was cold

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★ 5

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★ 2

There are very few workers and the food is not great

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★ 2

This place is always so slow and keep forgetting items in our meals and especially our childs Happy Meals. Some days its toys. Somedays its the fries. Somedays its the nuggets themselves. It is always backed up and no matter if you choose to take out, drive thru or curbside pickup, you are in for a good 20 minute+ wait.

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★ 4

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★ 5

Food was soggy fries were to salty and soggy you actually have rude team leader that yells at you and tell you that you wrong and she's right very disrespectful all what I do is I'm sorry you are having a bad day and thank you but I'm not step down to your level we are to adults here the only difference is you are very immature and I will be talking to your manager she always has an attitude and always gives me the wrong food so I go back around to let her know she said well if you know how much do I owe you tell me I just said it's ok have a good day I will be taking to the manager this happens alot with her this why I check my food before I go and show her and still I'm wrong and she is right even if the receipt says what I ordered and still she is right I always go by the drive through and I ordered the same things every day and she is the only one that does this the rest are very respectful and they know who you are they have the best smile ever and if something is wrong they don't argue they tell you it will be right out they say sorry I tell them it's ok thank you

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★ 4

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★ 2

Service is not great and something is always wrong with our order!!

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★ 3

Food was cold and cheese wasn't melted on my cheeseburger.

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★ 3

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★ 5

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★ 2

Sucio

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★ 5

My order was properly prepared and served hot.

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★ 4

The food was hot and correct for a change. I think McDonald's should be lower price wise

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★ 3

The drive through at this location always seems to be backed up. I wait longer here than at any other location. This morning I was the only car there and no one took my order. Then a car pulled up to the other station and they took that order first.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 1

They accepted my online in-store order. Took my money. And then had the doors locked at 9:00 a.m. with the drive-thru line onto the main street. No way to refund unless you waste 45 minutes of your life.

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★ 1

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