★ 1

This has to be the worst store they own! Always slow and hardly ever get orders correct. Today I waited for 25 minutes in drive thru.

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★ 1

Drove past this McDonald’s and seen a worker vaping while she’s taking food to the customers…DISGUSTING!!!

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★ 1

Would be nice if the workers didn't allow their friends to hang around and stink up the place with poor attitude and foul mouth antics. Just because your store manager isn't there doesn't mean you get to act like you have no home training.

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★ 2

Took 3 people to.figure out how to make 3 chicken nugget kids meals and two large black coffees.. they still got it wrong and gave me 2 hamburger kids meals with white milk (supposed to be chocolate) and the coffee was luke warm.

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★ 1

Phone number has no answering machine and they will not answer there service is absolutely trash will not fix orders if they mess up missing half my items

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★ 1

Tried ordering food through the app. Sat in the drive through with nobody there from 3:20am-3:40am about. Nobody took my order/asked why I was there, could see 2 young guys cleaning dishes, no response. Last time I was here the food was all messed up anyways. Really, really, poorly managed McDonald's.

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★ 1

Made an online order. Nobody at the drive through when restaurant says it should be open late at night, food was not received and I couldn't reach customer service through their app. Last time I was here to boot they forgot my nuggets, half filled the fries, and everything was cold. The team here sucks.

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★ 1

UPDATE: Re-ordered after getting refunded by Uber, and ZERO sauces in the bag. Nothing. Happy that the food came, but when you charge for sauce, I should have them. Especially when ordering nuggies.

We ordered on Uber and they didn't put 9/10 items in the bag for our dinner. Tried to call, it rang the first two times, and then went straight to voicemail after that.
I get its dinner time, I work in the industry, but they did NOTHING to resolve the issue. Didn't even pick up the phone.
I wouldn't order from here. Especially online. Stick to Court Street, where they care about their customers and always try to make it right. I will not come here again. Ever.

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★ 1

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★ 1

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★ 3

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★ 4

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★ 1

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★ 1

It took them a hour to make my food i only ordered a fries 0 stars

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★ 1

The drive thru is ridiculous an it takes a half order to get your order they need to hire more workers that know what they doing

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★ 1

Waited in drive thru lane in the hot sun only to be told the computer was down and they were rebooting it. Waiting another 5 minutes or more before driving off. Car in front of me got to order but could not pay at the window stuck for the same reason. No back up plan like taking an order the old fashioned way.

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★ 5

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★ 1

Horrible service, took over 30mins to get 3 happy meals after we were finally able to order, nobody even came up to take our order at first. Another worker kid complained to a customer when they asked for help and he went on rude as can be saying he’s not even supposed to be there and walked away. And it’s dirty as can be, and the fans in the play place look like they are never cleaned and have 2-3 inches of dust, and were on. Disgusting to know while kids and people are eating dust is flying everywhere and more than likely getting on your food. I honestly can’t believe they are even open.

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★ 1

Waited 25 mins for a chicken sandwich 2 burgers a lg fry and 2 drinks forgot my sauces has to wait another 5 to get someones attention to ask. They completely ignore the front counter and its one of the managers telling them to ignore it. If were standing there obviously its something we HAVE to ask for like the heck. Its mot hard to run a mcdonalds ive done it staff seems untrained properly to handle stressful situations and managers seem like they dont give a shit

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★ 4

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★ 2

Employee upset cause they messed up my food. Just to give me food I didn't even order. Didn't apologize or anything. Literally gave me 2 slices of buns and a chicken patty. Not stopping by here with employees again

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★ 2

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★ 4

I would have given five stars except the breakfast burritos always have dry tortilla shell at each end if they were more moist I would have given five stars

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★ 3

Forgot my mcdonaldland collectable. Paid more money for the same meal. Order taker was amazing, he deserves a raise

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★ 1

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★ 1

Almost $4 for a plain double cheeseburger? Who does McDonald's think they are? At that point... I'll spend the extra 2 dollars for real beef and a real burger.

The service is fine... it isn't the employees fault their CEO is greedy and forgot McDonald's is cheap garbage food alternative, not a competitor.

Between the constant lack of decent service, the constant issues with machines, the constant getting wrong/raw orders... I would recommend to just avoid McDonald's all together. Order Red Robin takeout and eat a real meal for the same price as a double QP meal. Because they are no longer fast, the service is horrible because nobody is paid enough to care, and yet the company makes billions a year. I, for one, am done giving my money to a place that simply doesn't respect it's customers.

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★ 1

My drink was in my bag spilled when it got to the house

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★ 5

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★ 1

Nick at the Drive-Thru Is the Reason This McDonald’s Is a Disaster

I ordered breakfast on the McDonald’s mobile app this morning. I pulled up to the drive-thru ordering station at 10:33 after sitting in a fat line well before 10:00. I gave my code, and Nick, the drive-thru troll, immediately hit me with, “We cancelled your order since you weren’t here before 10.” Excuse me? I WAS here. I’d been trapped in their line.

Nick didn’t apologize, didn’t even pretend to care. He told me I’d be refunded. Guess what? I never was. Just like my breakfast, that refund vanished into thin air.

Nick’s attitude was pure arrogance, nothing short of fourth-ward type. Short, rude responses. Zero courtesy. A look on his face like I was personally inconveniencing him for daring to order food from the business that pays him. I’ve had bad service before, but this felt like outright spite. Whether he’s lazy, incompetent, or just enjoys messing with customers, one thing is certain: he should not be working in customer service.

If McDonald’s corporate values its brand at all, they’ll remove Nick from the front line before more customers drive away furious. This location has lost my business for good.

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★ 1

Absolutely unbelievable how this place is run 8-9-25 1015 am. There was no one at the counter to “TAKE MY MONEY “ on top of that the 6-8 employees that walked by said they weren’t trained to take orders. The best thing is another customer asked about his order and a janitor told him “if you don’t like it, go somewhere else “. The customer confronted the manager about the janitor and she looked and seemed disinterested in how the janitor behaved.
WOW! This is a GREAT PLACE TO AVOID. Absolutely stunning to watch this happen.

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★ 1

Drive thru always slow

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★ 1

Waited 40 minutes for 20 mc nuggets and 3 drinks. And they said a swear word. And she was abusive. Red hair chubby glasses lady

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★ 1

It's showing you still open while your paving your parking lot, no way in. I placed an online order this morning and somehow my order was picked up??? By who??? because no one can get into the parking lot and no one has answered the phone since 8am this morning. If I don't receive my money back I will be calling my bank to dispute the charges and report this McDonald's for theft. I saw an employee leave the building with food when I drove by at noon so I know there are people working.

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★ 5

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★ 5

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★ 1

Regrettably it has taken 10 to 20 minutes to get an order when using the app not to mention the food isn't fresh. I highly recommend going to one of the other stores in town.

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★ 1

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★ 1

Went in to get a quick breakfast before we started our day and took over 20 minutes to get our food.

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★ 3

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★ 1

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★ 5

Every time we went here, the food and service were fantastic. Highly recommended....

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★ 4

Not sure who is managing this location, but they seem to constantly be understaffed and scrambling to keep up.

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★ 3

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★ 3

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★ 1

I stopped by on my way home from work late at night around 11 PM and ordered a McChicken sandwich meal. Instead, I was given six nuggets and a chicken sandwich with bread that was completely stale. When I say stale, I mean it was hard as a hockey puck. I had already eaten the fries and was halfway down the highway by the time I realized, and since I live in Madison 40 minutes away it was too late to turn around or call. Very disappointing experience. I wouldn’t recommend this location.

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★ 1

Really need some managerial help in there. Went at 2pm today and it took 24 minutes and the our order was incorrect and cold. Never going back to this one.

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★ 1

The absolute worst experience today. Ordered via kiosk inside...never again. They never brought out my food. Other customers waiting over 45min to get theirs. Staff losing orders and essentially only processing orders from Drive thru. Ended up going thru drive thru to get my order that I already paid for inside! Manager was clueless. Avoid this location if you can!!

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★ 1

Long wait in drive thru and the food was cold. Go to the one on Pontiac, it is much better!

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★ 1

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★ 2

Is it Opposite Day? I thought fast food was supposed to be fast. Not taking 30 mins to get a small order for two people. Also the fountain isn’t in the dining hall anymore. Took me at least 5 mins to get a refill making my food cold when I finally got to finish eating. Very disappointed and will not be coming back.

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★ 1

Employees couldn’t solve a four piece puzzle

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★ 3

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★ 5

It was good

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★ 1

It would be nice if you notified your CUSTOMERS, that you closed your lobby.

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★ 1

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★ 5

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★ 1

Two cars in the drive thru empty parking lot and 30 minutes to get a 10 piece meal and 6 piece happy meal. Never going to this location again

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★ 1

Had free item cards from previous group order that they had messed up. Went inside to use them with the same group had to wait unnecessarily long (they just looked at us) then when we gave her( the worker) our cards she muttered under her breath (Jesus christ). It was 3 of us total. Got our food and drinks a bit later and the rim between the lid and cup itself was filthy with black crap all over it. On top of it everyone we delt with looked obviously pissed off and/or irritated. I myself have worked in customer service/food industry for years. THIS WAS BS DO BETTER!

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★ 4

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★ 1

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★ 1

They forgot to include my sandwich to my meal (second time in 2 weeks)Food was cold.French fries raw.

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★ 2

They said they cashed out the order instead of waiting!! Was there 20 minutes and told them 3x small & medium strawberry shakes!!! So food cold and got 2 small shakes

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★ 5

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★ 5

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★ 5

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★ 1

I give the food and atmosphere a 3 only because I did DoorDash here a few times and don’t know what their food tastes like but service is horrible. There is an area to grab DoorDash orders but nobody acknowledges you at all. I waited at least 15 minutes there for the order to be ready and in that time I saw multiple guests asking for an employee or something was wrong with their food. It’s like the people working here just flat out do t care. No customer services at all. I’m amazed this location is still open.

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★ 5

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★ 5

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★ 2

Pretty sure the Sprite I ordered with my meal tonight was just straight carbonated water.

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★ 3

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★ 4

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★ 5

Busy restaurant at all times..I have seen crew members always taking care of lobby and restrooms...Thank You so Much for your work..when i visit Drive Thru is always fast Service...

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★ 3

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★ 3

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★ 2

I ordered a quarter pounder with cheese and an extra large hot coffee. I was walking and did not go through the drive-thru. Waited an excessive amount of time for the quarter pounder in the coffee. Immediately went back to my vehicle with the order and the coffee was room temperature and undrinkable. Odd at best. I was tight on time so I just left.

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★ 4

Muy tranquilo el lugar y perfecto para una comida rápida

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★ 3

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★ 2

Everytime I get the McStrips, they always turn out to be burnt. I was eating one of the McStrips and it was difficult to even bite through the chicken on my 2nd bite.

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★ 5

Ssltaff were funny, quick & friendly. Place looked really clean. Fries were almost perfect, so the food was good

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★ 1

Waited in the drive thru for 30 minutes with multiple cars behind me receiving their food. Then an employee asked me what was my order again. Very glad I wasted 30 minutes for a 6 pc and small fries will never return.

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★ 1

Last 3 times from this location my burgers have been partially raw. Then tonight, the Google map location says open 24 hours, all the signs on the store say open 24 hours. And I'm sitting in the drive through.i called thenand THEY PICKED UP and said that they weren't open? This store routinely messes up. Last time I went in location it was absolutely filthy. Needs serious inspection.

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★ 4

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★ 4

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★ 1

i’m not normally a hater because i have worked fast food for years but this place is rough 😭😭🙏🙏 save urself the trip.

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★ 1

I like going to this location for quick food but 4 out of the last 5 times I have stopped here I have been missing half my order. When approaching employees asking if I could get the rest of my food they call for their manager and I re-explain the problem. Remaining cordial during this the manager/teams leads get combative. On top of that trying to even get someone's attention in lobby is nigh impossible. I hate giving low reviews, especially for fast food places as I know they are busy, but this has been a reoccurring pattern for months.

4/21/25 I'm done with this location. ANY time I get more than 3 items I am always missing half my order. I'm tired of paying for items I am not getting!

You are better off going somewhere else other than here.

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★ 5

The people there were amaizing

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★ 5

Great place to stop after a quick car wash next door.

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★ 1

The woman at cashier was not real nice. She was very grumpy because she had to do something. Then she told me to use the kiosk next time.

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★ 1

Sucks there is no inside menu and is that all you get for your money, not the Mickie ds I grew up with. The staff was nice though

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★ 1

Horrible service.

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★ 4

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★ 5

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★ 5

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★ 3

The food is always dry.. fries always old... they always mess up my order.. and i never get toys in the kids meals.. the staff is rude..

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★ 5

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★ 1

If your not using the kiosk in the lobby your not getting service. If you need a refill the manager sees you, but ignores you. Customer service is dead.

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★ 1

Just went there and was told that you can't place a order in the same vehicle and have done it before. On top of that my friends Mcchicken was raw and she didn't get her nuggets with her $5 meal. There need better staff there

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★ 1

Worst one I've been to..str8 trash.

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★ 4

Workers were friendly,The food was good.The two sweet teas we ordered was not sweet, ordered on the app,had us wait for our order while people in the drive thru got theirs before us.

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★ 1

Waited for 20 minutes In the drive thru pick up after waiting 15 to order... ended up having to go inside and get my order and guess what....it was WRONG! They gave it to someone else!! So had to wait another 15 minutes! In addition they can not get your order correct..I spoke with a manager and she said she would take care of it and 3 times it was still wrong!

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★ 5

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★ 2

Drive Thu is always a struggle. Even when placing the order online. Lane two is routinely not assisted in order and people constantly use it to cut in line. Just spent 15 min waiting to order as ‘the code was Zulu Romeo 83’ the drive thru women argued she had no order for this. I provided the food order she still was unable to find it. I then said zebra red 83, to which I got back oh I see. We don't have a Zulu but I see ZR83. No joke, 15 minutes for this telling me I don't have an order. On top of having to circle the building to switch from lane two to lane one as I was acknowledged on two but just skipped 2 times after that. All for an order already placed and paid for.

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★ 5

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★ 2

Their shake machine is always down. Long wait times.

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★ 2

Came here today just to get drinks and waited at the window for a bit just to get told to pull forward. I watch 4 people behind me get their drinks and food and I’m over here wondering why I pulled forward for drink while others got theirs just fine… still confused

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★ 5

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★ 5

Great

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★ 5

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★ 5

The service is phenomenal and their burgers are so fresh

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★ 3

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★ 1

Do not go. Waited in the drive through for OVER 45 MINUTES. One of the longest waits I've ever had at any McDonald's. You have to wait a very long time if you dine in as well. Not worth your time. At all.

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★ 3

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★ 1

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★ 3

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★ 5

Wow, who ever was making the burgers on 1-13-2025 night shift made them with such care and attention I opened my wrapper and had to pause…. Everything was well placed with such care. Had to even write a review, you need a raise and teach everyone else at McDonald’s

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★ 5

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★ 5

Love the new remodel of the store. Very spacious. The staff member Tiffany is such a good sweet worker. She helped my son out with his order to make sure he got it since the receipt thing wasn’t working and double checked with us if we needed anything else. I’ve been here before recently had didn’t have a very good experience so was worried about coming back. Tiffany has helped us have a good experience and the service has been wonderful this time. Definitely will be going back.

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★ 1

It's the third time. First, they didn't give me Apple Pie. Second, they gave me a broken cup . All my coffee spilled. Third, a broken cup

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★ 5

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★ 5

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★ 5

Excelente 👌 👌 👌 👌

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★ 2

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★ 5

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★ 5

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★ 5

Wonderful atmosphere and very friendly staff

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★ 5

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★ 5

Very quick & kind service!

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★ 4

love this location the food is always fresh and the staff is always so nice and friendly. highly recommend them more than the mcds on court street that isnt franchise owned

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★ 1

Trash. Long lines and no one every wants to come to the registers. I ordered a Dr pepper and they gave me a Diet coke. And since they don't have drink dispensers except for behind the counters you have to wait. I've asked 3 times over the course of 40 minutes for a drink. Avoid this mcdonalds it's the worst one in town. They play ground isn't what they used to be, they remodeled it but my daughter doesn't like it because it's to dark and most of the stuff on the playground is meant for kids that are taller yet small at the same time because the climbing stuff you need to be tall enough to grab the next level yet if your to tall your height gets in the way on all floors since the floors and ceilings are close together.

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★ 3

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★ 5

They gave us free ice cream on Saturday

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★ 3

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★ 4

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★ 5

Fast, accurate morning service.

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★ 2

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★ 5

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★ 1

I ordered food here this morning and my food was terribly cold and tasted old. I asked to speak to a manager whose name was Sarah and she was very disrespectful and unprofessional telling me I was wrong and "we would never sell old food" I was trying to ask another question but she ignored me. Very unprofessional. Corporate will be called!! I do not recommend this McDonald's.

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★ 1

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★ 1

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★ 5

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★ 2

Cold fries as always.

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★ 1

I usually love going here but today was different. Found a fly in my coffee. Offered a refund and an apology by the crew but the manager didn't care. They offered to remake it and I said no, I worked there long enough to know if there is one there is more in the coffee containers.
But Dining area was clean and the service was fast I guess.

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★ 1

Milton Ave. McDonald's has terrible service and is so slow that you can drive to another one and get your food and get back before you make it through the drive thru

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★ 2

The slowest mcdonalds I have ever been to. Every single time. It's ridiculous.

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★ 3

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★ 1

Absolutely horrible🤮 Their food is always cold, and coffee is never right. McDonald's has gone to hell🤮 I will never go there ever again👎🏿

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★ 1

To the owner: After sitting in your lobby for 45 minutes waiting for a Happy Meal your staff suggested they’re short handed.

Can I give you a piece of advice in running a business?

Pay your people a living wage, treat them with dignity and respect and they won’t call in, they won’t no call no show, and they won’t quit.

What you’re dealing with today is a business model which will not last. Your customer service is terrible, your food is cold, and your staff which does show up is disgruntled.

Soak up that sweet sweet cash while you can because this location is a sinking ship.

If you’ve lost your love for owning fast food restaurants and providing great service you can be proud of while drinking Manhattans at the Country Club, SELL IT.

This location is a direct reflection to your ability to own a business… it’s poor.

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★ 5

You'd think all McDonald's taste the same right? I stopped eating McDonald's for a couple years because it just didn't have flavor, somethings undercooked or overcooked and missing. But this one is the best! They take a little longer but to me it feels like they focus on quality other than quantity. I have a McDonald's 2 minutes from my house and I rather drive 15 minutes to this one! I've been doing this all year and never been disappointed.

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★ 1

I just sat in line for 30 minutes and got one bag, one of the most busiest nights in town, and all of my food was ice cold. I’ve worked in mcdonald’s with only me and one other person working, line wrapped around the building, there’s no reason you’re that busy and my burger, nuggets and fries are all ice cold. Not to mention they’re not our burgers, they have bacon on them. Patty is rock hard on the edges, which means it’s old and has been under that heat lamp for far too long after it should’ve been thrown away

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★ 3

Just a normal McDonalds but no spirit or friendliness in employees. Food was hot and tasty. Service was average for a fast food restaurant.

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★ 3

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★ 3

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★ 1

It was the most nasty dirty place I've ever been to. All tables are dirty and food all over the floor.

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★ 1

They can't ever make a double quarter pounder deluxe correctly. Like, ever. Not to mention I have a 30min break from my job a block away, placed my order before I left work and waited my entire break for my food. Ended up having to cancel the order because it wasn't ready and I was gonna be late getting back to work. No one was able to help me. And those I spoke to were very rude. I ended up going to wendys on my next break and got my food in less than 5min. Tldr: wendys is better

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★ 5

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★ 5

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★ 3

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★ 3

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★ 1

Terrible service.

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★ 1

don't go here during the night shift lol

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★ 1

Spent 45 minutes in curbside, and then another 25 minutes in the lobby waiting on food… just to not even have all my food that I ordered and asked to substitute, manager was just standing in one spot not helping anyone, team lead was busting their ass. But no one let any of the customers know what was going on, nor did the manager collect her team and get a solid game plan going to help prevent stress on themselves and get food and customers out the door. All in all the team lead handled the whole situation better than most and deserves that raise.

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★ 1

Waited for over 20 minutes inside with nothing coming out. Drive through sent all their vehicles out but nothing inside. One manager was sitting in back and another employee was eating her food. Went to desk to get a refund and was told they were finally working on it but just wanted a refund. Never offered anything for our troubles not even an apology. I will stay away for a bit to see if it improves.

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★ 5

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★ 1

Can’t even give one star!! Manager was worthless!!! She doesn’t have a clue what’s going on!!!

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★ 1

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★ 1

Got my food tonight, fries were not even warm. Like they sat for 1/2 hour after they were actually cooked. Place is always busy so not sure why fries are not hot? Been here for bfast before, had to pull out of line and wait just ordering one breakfast sandwich. After waiting in a super long line, employees move very slow to move the line. I guess as long as people keep mindlessly keeping stopping at this location and spending their money, that is all that matters. Cause quality and service are not on the top of the list of importance. Won't be back.

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★ 1

Found a fly in my fries

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★ 1

I ordered 2 cheeseburgers with only ketchup and a small french fry in the drive thru. I was asked to pull forward to the 3rd window and there i waited. There were at least 7 vehicles behind me that received their food while I still waited. I asked a worker who was delivering food to the curbside pickup if he could check on my food, who them brought it out to me within about a minute. From the time I paid for my food until I received my food was 17 minutes and the food wasn't good. They didn't salt the fries or put the ketchup on the cheeseburgers.

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★ 5

I always love McDonald's and this one never disappoints.

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★ 1

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★ 1

I’ve been waiting for half an hour for one meal. They brought out a meal but it was wrong the first time.

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★ 1

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★ 1

So, I’m so angry about the drive thru service.

I placed an order online and came to pick it up, gave my order number and was told I could drive to the window and pick it up, the line was long. I arrived at the window and they couldn't find my order for a long time, they gave me dessert even though I didn't order it, they gave me a diet coke even though I didn't order it, they gave me a coke with ice, I didn't order it but I ended up taking it. They gave me my order, I came home and found out my fish burger was missing, I'll clarify, I placed the order at 11:34 pm but I wanted my order in full, I paid almost $7 for air in a bag, thanks for the ruined mood, lost money and 50 minutes of my life.

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★ 1

25 minutes waiting in the restaurant for one meal. Then they bring it to the table with no tray liner on a dirty tray and say nothing. Just drop it and walk away. The kicker...it was cold.

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★ 1

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★ 5

Informal positive good experience

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★ 4

It's OK for the coffee and rest meh.

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★ 1

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★ 1

Was really loud there were lots of kids screaming at the top of their lungs and the employees did nothing about it and took forever to bring out our food

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★ 1

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★ 4

Had a hamburger, fries and a coke. They were all good. Though the wait in the drive through was a little long.

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★ 2

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★ 1

They forgot my burger, drink, and sauce.

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★ 5

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★ 1

Terrible.

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★ 3

Slow fast food

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★ 1

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★ 1

Wow has this place gone down hill. If you want to go even within an hour or two of standard lunch or dinner times, you better have at least 15 minutes to wait and be willing to spend like $15 per person. If you go inside, you will wait even longer.

Why are we stilling to mcdonalds if we are waiting 15 minutes and spending so much?!

Not worth your time or money, go to culvers instead , or taco bell right across the street.

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★ 4

Pretty good drive though.

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★ 4

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★ 4

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★ 4

They have a kids play place which is the reason that we went there. Try their new quarter pound burger and it was pretty good. Price is still a little high but they did offers free refills on the drinks. It is McDonald's you know what they have......

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★ 4

Quick bite. .know what you are getting
miss the healthy options

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★ 3

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★ 5

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★ 3

Food was cold and service wasn't the best.

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★ 5

My dad takes me here and the ice cream cones are really good.

Source: Google

★ 1

Usually a decent place, but on July 29th at 5pm , the drive thru screen did not work, the order taker seemed to be annoyed at taking the order. I recieved the bag and asked them if that was the whole order. They said yes. Upon arrival at home realized they forgot a whole happy meal. Returned to McDonald's and the manager on duty did not apologize and acted as if I was a bothering them. While the employees in the back were gossiping about how the court Street store associate was borderline racist.

Source: Google

★ 5

Every time I order a large caramel frappe with extra caramel, they hook it up! I have tried at Pontiac and they don't do near as good of a job. I was so satisfied that I wanted to come on and leave a grand review--it's the little things that matter!

Source: Google

★ 3

Source: Google