★ 3

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★ 4

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★ 2

Ever since the new owners took over, service times and food preparation have gone down hill. You can tell the employees hate working here. Skip this location altogether.

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★ 1

Did not get my game piece

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★ 5

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★ 1

Night manager is useless.

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★ 1

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★ 5

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★ 5

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★ 3

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★ 5

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★ 3

Foods good but a bit too greasy wait time inside of this place typically is 20 minutes for a five dollar meal we went through the drive-through and we decided to leave and come back. We look at the window. All these people are staring at the window staring at us. We go back around. Somebody else gets their order. Placed instantly service here sucks for the drive-through.

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★ 1

Ordered cheese burgers was hard and no pickles in them. The girl at the window was so mean, if you dont like working at night choose another shift and dont make it everyone else's problem. 20 nuggets and only get 3 sauces? I wanted ketchup and mayo, ordered online and wasn't even an option. When I asked she looked so annoyed and said we had to pay for it. And didnt even ask if we wanted to pay for it. Just dismissed us and left.

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★ 3

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★ 5

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★ 5

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★ 1

Food is perfectly fine. I've been here hundreds of times.

What pisses me off is the fact the lobby closes so early and the restaurant itself closes early too. This used to be a 24 hour mcdonalds...not anymore!

Also, lobby closes when they feel like it.
I went in at 4PM to find the lobby was closed at 2PM.

Updating the review.
This place now GIVE YOU BARELY ANY FRIES IN YOUR CONTAINER!

I've been here five times and each time I ordered fries (large) it was barely filled.

On top of this the app doesn't freaking work when I go to use it...

Guess I'm just going to Taco Bell from now on...

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★ 4

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★ 5

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★ 1

Absolutely horrible service, Waited in line for 20 minutes at the drive through- Got up to check out and had the lady at the register get upset with me because I didn’t stop at the first window, there was no one at the first window- I communicated this and the lady said “I’m sure there was someone there” as if I was going to lie about if there was someone available.

Proceeded to walk away with my debit card, Took several minutes for them to come back with it after I said I wasn’t interested in buying the food anymore.

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★ 1

Zero stars. Sat inside waiting on my drink after already getting my food for like 20 mins. Slow service and the employees wont even look at you. I was ignored when i asked if it was my drink waiting there and continued to stand there waiting. This is rediculous i wont be back.

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★ 2

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★ 5

I don’t even know how the food tastes yet but the woman with the long ponytail is so sweet!!! We are not from here but she was the sweetest McDonald’s employee I’ve met in awhile. We went at night.

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★ 1

Used McDonald's online service to hopefully receive quicker service. Using GPS data, it took McDonald's 45 minutes to make 2 McChicken's and a Medium Fry. Furthermore, the drive-thru was vacant when leaving. I did get to become friends with the 15-20 other people in the store waiting for their food, but I do not go to McDonald's to socialize, I go for FAST FOOD. I have ordered, received food, paid for the bill, and left quality Janesville places such as Milwaukee Grill faster than McDonald's. If this is how it goes, this location's competitive advantage is gone and I will happily drive longer to go to a different one. Thank you, and please order from a different location.

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★ 1

Food was cold and customer service was not very helpful

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★ 1

Manager was rude as hell. No urgency to get the orders out on a timely matter. To 20 minutes to get a medium fry that I order inside. The managers at McDonald's dont deserve to have that title.

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★ 2

The manager was fairly rude but we got our food.

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★ 1

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★ 1

Awful. Fast food shouldn't take 30 minutes what the heck are your workers even doing?

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★ 2

Slowest McDonalds in Janesville. If you don't want to wait 20 minutes for 1 meal go somewhere else. Fries aren't fresh either.

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★ 1

The problem with this McDonald’s is its overwhelming volume. Expect a long wait for your order, especially during peak hours. If you’re looking for *fast food*, you won’t find it here. I had to lower my review score to remind myself how slow the service can be; the past two times I waited more than half an hour to be served, and they got my order wrong this past time.

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★ 5

If you are a traveler, you’re gonna love this place because it’s a great stop and relax for a few minutes and wind down a little before you get back on the highway

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★ 5

Great food for a great price

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★ 5

I find it interesting that this store is always busy yet is able to get the order correct with the least amount of wait time and service is always friendly.

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★ 5

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★ 5

Service is good and kind and food is always amazing

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★ 5

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★ 2

My sauce was opened and was leaking all over my food

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★ 5

Great cone

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★ 5

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★ 5

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★ 3

It was ok, at best. I don't blame them completely, just because I came in through the drive-thru at 3AM, but the 2 Big Macs i got were extremely salty, and the person that gave me my food just handed me the bag without saying a word. Usually great service here, so I'm not really miffed about the service.

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★ 3

They forgot my order, and I had to wait for a while

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★ 1

The manger Lisa is extremely rude to my husband ever time he comes to get food

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★ 3

It's mc Donald's, I don't expect much.

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★ 5

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★ 1

I wish I could put a 0 star rating. Workers roll their eyes and huff. They forgot our food and was an overall negative atmosphere.

When we went to leave all the doors were locked, we had to unlock it to get out.

Overall a shitty place. Worst McDonald's experience I ever had.

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★ 3

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★ 5

Excelente servicio

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★ 5

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★ 5

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★ 1

Takes 20 minutes to get a cheeseburger and fries

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★ 2

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★ 3

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★ 5

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★ 2

The burgers are always lopsided and barley assembled. The quarter pounder is always severely under cooked. The afternoon and night shift staff are rude. The door states the lobby closes at 11 but they close it at 10 and apparently, in a store that's open 24/7, there isn't a single person there that has the time nor the authority to write on a piece of paper and tape it to the door to inform people of the correct hours.

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★ 3

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★ 1

Manager was nothing but rude to employees and customers. Time is 530 pm. Do what you want with that but I don't think managers should be border line tossing food at people. Have a nice day will not return.

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★ 2

More a door dash pickup site then orientation towards sit down eating. Building entrance had food pickup parking by the door, in person customers had to hoof across the drive through traffic and then cross the empty stalls reserved for Delivery Drivers. Great way to not have foot traffic. I, for one, refuse to order take out in a drive through. Will not return to this McDonald's. Also, your prices are too high for the cardboard flavored food. Haven't eaten at a McDonald's in years, won't make that mistake again!

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★ 2

Forgot the suaces and a flurry, didn't give me a spoon with the flurry :( . Took 25 minutes for "fast food". At least the burger I had was OK.

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★ 1

Left a bad taste in my mouth. Both figuratively and literally. The ETA on my GPS went from 8:15 to 8:40 while I waited for three items. Seriously, you get faster service at a sit-down restaurant and much better food.

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★ 1

A cheeseburger wrapped in a regular burger wrapper. I didn’t want cheese! And a burnt apple pie!

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★ 5

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★ 5

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★ 4

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★ 1

Slooow!!! Avoid during lunch!

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★ 5

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★ 2

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★ 5

Fast service

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★ 1

Slowest service ever

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★ 5

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★ 4

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★ 3

Why does a bagel cost $6

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★ 1

If I could give zero stars, I would.
I placed a breakfast order through the McDonald’s app before 11:00 AM, well within the cutoff time. The app took my money instantly. But when I arrived to pick it up just a few minutes later—at 11:03 AM—they flat-out refused to make my order because “breakfast was over.”

I explained that I placed and paid for the order before 11, but they still refused. They claimed they “didn’t have anything to make it with,” which is obviously not true—the food was still in the back, they just didn’t want to make it.

I sat in the drive-through for 10 minutes arguing with them, just trying to get the food I paid for. Only after all that did they finally offer a refund, like it was some big favor.

So they took my money, refused to make the food, lied about not having it, wasted my time, and only offered a refund after I refused to back down.

Total joke of a system and even worse customer service. Fix your app and train your associates.

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★ 1

Ordered a McDouble and somehow ended up with a Mcchicken. Would be nice if they could read.

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★ 5

The people were super nice! Best drive through experience I’ve had

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★ 3

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★ 5

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★ 4

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★ 1

The sign said they were open. I went up to the door with my daughter and it was locked i called them they said they didn't feel like being open right now and hung up on my then flipped me off through the window. Would not recommend

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★ 5

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★ 5

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★ 5

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★ 5

A million thanks to the gentleman working who allowed us to not only put our tray up front while I took my child to the restroom, but he also covered our food and stood by it until we returned. I would call that above and beyond customer service.

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★ 1

Went through the drive-thru and we pulled up to the speaker and had to wait pretty much 5 minutes for anyone to even begin speaking. We started our order and the woman didn't even let us finish, she told us our total and we said we weren't done but she stopped talking and cleared the screen. Worst service ever, and the woman was so disrespectful. At least act like you like your damn job.

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★ 5

Seeing as a small coffee is $99.99 is insane it was the best coffee ever!
Love this place. I know they don’t have control over the prices. Thought it was funny

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★ 2

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★ 1

Update, waited 26 mins before going inside for food that was apparently just sitting there. All I got was a cheese burger and a fry….
Waited outside for 20 minutes. Saw people park, go in order food and leave before I got mine.

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★ 5

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★ 5

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★ 1

Not sure how hard it is to remember a sauce you’re being charged for. All I wanted was some honey. Why is it impossible to just put that in the back? Also why do they always put the fries in upside down so theyre all over the bag.

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★ 3

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★ 5

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★ 5

The drive thru workers were very friendly and courteous.

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★ 5

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★ 5

Best McDonald's in Janesville

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★ 3

Absolutely amazing staff!! Tyrone is always happy to see you!! Getting orders correct is something else!

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★ 2

Order was not right when I said something about it they acked like I was an inconvenience and the place was a mess ( Dirty ) sad thing about it all is that it was 2 Mc doubles with ex onions Ex mustard LG fry LG coke .. 🤔 got no onions and no mustard and for got my coke ??? Smh need I say any more ?? 😤

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★ 3

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★ 3

I'd stopped going to McDonald's when I was a teenager cause I'd gone there and was in the lobby for 20 minutes and no one was helping me,as soon as someone else came in they were helped right away. Now the only time I go there is when I go there is when I get off work at 11:00 pm and am looking for some to eat and everything else is closed.

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★ 5

Drive thru early am. First window gentleman super energetic and happy. Loved his job. Very entertaining while ordering and paying.

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★ 5

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★ 3

Specifically asked for extra napkins, plenty of ketchup, and for my breakfast biscuit to have
1-31-25 UPDATE
Changed Service score from 3 to 5 STARS because of Tyrone in the drive-through & his refreshing morning personality.
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no meat, but put the meat on the side. There was no meat on the side. There was no meat at all. My husband would’ve eaten it, but I was still charged in full Also did not get a straw for his coffee. No one told me the apple juice was child size. My biscuit was very dry and I didn’t have enough ketchup to finish it because it was too dry.

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★ 1

Was at the drive through at 5 am, 5:05 I drove to the window. I was told to go back to the screen, at 5:10 I left with an additional 5 cars at the drive through.

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★ 1

Open your drive thru lane to mobile orders. Your staff is awful at delivery food curbside or completing in-store pickups.

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★ 4

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★ 4

The advantage of choosing a chain restaurant is that you always know the menu.

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★ 5

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★ 4

It's a McDonald's. You can tell they're a very busy store. Minor mistake with our order but it was quickly remedied.

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★ 5

Came in New Year’s Day. Both employees we interacted with were very nice and had great customer service. Food was good and got it fast.

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★ 4

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★ 1

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★ 1

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★ 5

Clean inside and friendly staff. It's a very busy location.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 3

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★ 4

Coke and Fries!

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★ 4

Ordered the $5.00 meal. Always a great deal. Food was hot and fresh.

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★ 3

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★ 2

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★ 1

Horrible drive through service. Forget food everytime.

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★ 4

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★ 5

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★ 5

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★ 3

Prices are through the roof

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★ 3

Have somethings at a good price. Food is ok just always check to make sure you have your whole order. Twice now I've ordered the $5 double meal and no chicken nuggets. My fault for not checking my order. So lesson learned.

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★ 5

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★ 5

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★ 1

I came this morning and my biscuit was rock solid. Not like toasted... More like stale. Then my kids wanted mcdonald's tonight. I came in around 430. I ordered them each food and ordered my daughter a mcflurry. They forgot the mcflurry so I came back about 2 hours later after all the rest of my running around was done... And now they want me to pay for another mcflurry. I've been in line 15 minutes already and there's still 4 cars ahead of me. This place has been going downhill for a while.

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★ 5

This McDonalds was super busy but we got through the line super fast. Food was hot and fresh. Drive Thru moved very fast. We would recommend this McDonalds.

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★ 5

The food was good

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★ 1

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★ 3

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★ 4

They got my order right and brought to my car in a timely fashion.

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★ 5

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★ 1

Ordered at drive though, orded #6, fish sandwich with tarter sauce on the side, lucky I pulled over. No tarter sauce and no cheese. Went back in, took forever. By the time I got back in my car, everything was cold.

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★ 4

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★ 4

Average well ran corporate mcdonald's.

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★ 3

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★ 3

They looked a bit driver through focused. Drive through was really busy but peoples done in orders seemed to get lost in the shuffle.

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★ 5

I used to have this place as a one star.I am changing it because of someone. I believe his name is Tyrone I really hope I’m not getting it wrong but he is normally at the first drive thru window. Every time I come he always has great customer service and is so kind. He’s really changed my view on this McDonalds

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★ 5

Live that drive thru....window staff can't be beat....so friendly and always get mine right

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★ 3

I live right now on the is my McDonald's to go to and pretty much every time I go. They mess up my order

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★ 2

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★ 5

Came in for lunch 1pm Saturday aug 10th. The food was fresh. I'm not sure who the lady was, pretty sure the manager, but she was busting her butt! Super friendly and making sure everyone was taken care of. Good hustle, too! I don't go to McDonald's much anymore, but it seems like this place has turned a corner for the good. Great job!

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★ 5

The best McDonald's breakfast I ever had for a longtime.

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★ 5

Mickey D's!!!

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★ 5

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★ 5

This was the best McDonald's experience I have had in a long time. The fries came out Xtra hot and Big Mac looked like a Big Mac. My food was out in 5 minutes.

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★ 1

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★ 5

Shout out to Mona, she was very helpful on a big order for one of my shops. Made sure I had everything and even helped bring it out to my vehicle.

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★ 1

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★ 5

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★ 2

Lady just yelled out table number instead of bringing it to the table, when I asked why, she pointed at their order screen and implied they were just too busy to walk it over.

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★ 3

Pretty slow service on the weekend. Good service during the week though.

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★ 4

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★ 5

You can't bet McDonalds

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★ 5

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★ 4

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★ 4

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★ 1

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★ 4

Great food. Great service. Only thing that ruined it was not cup tops available for medium cups. They had ran out. So I had to ask cashier for one.

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★ 4

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★ 5

This is a good McDonalds. Hot fries and great customer service.

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★ 2

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★ 5

Very professional and efficient service speedy ready food done with perfection. I usually go out of my way to stop there passing other Mac's.

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★ 1

Rude service food was sloppy and cold

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★ 4

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★ 4

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★ 3

All depends on time of day and who's working.

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★ 5

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★ 4

It's your typical mcdonalds restaurant. Service is okay, I always get my food customized and they haven't gotten it wrong in a long time. Bathrooms are clean and so is the rest of the restaurant. The drive thru is usually a long wait, while inside isn't as long. Make sure you either order ahead or us the kiosk inside because they sometimes are not at the register to take you order so it's faster to use app or kiosk.

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★ 4

Usually a great McDonald's, hoping tonight's extremely slow drive-thru was due to low staff. Waited in line for over 10 minutes just to place order. After that all went smoothly and staff were very friendly.

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★ 5

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★ 5

Excelente lugar

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★ 5

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★ 3

Thank you Heidi A.
Thanks for the great service we gotten on 6/8.
Just wish the meat was fresh.
Other than that it was all great.
Thanks again.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 1

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★ 2

On skibidi ohio sigma u guys should bring back grimace shake

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★ 1

I had my fiance go a get food today 05/26/24 she came home it was the wrong sandwich we took said sandwich back the restaurant and they took the original sandwich and fixed it up to make it back to what we ordered which is a health hazard then the manager got an attitude about it and said you need to call ahead they made a fresh sandwich this time 10mins later and there is a hair in it now with that being said corporate and a health inspector will be contacting and arriving 05/28/24 and I know you guys read this so don't bother deleting camera footage either.

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★ 5

We stopped for dine at 7 pm and I want to say that the food was super fresh, crispy french fries and sooooo good big mac. Service was very warm, they were busy but still attentive.

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★ 4

I was on a road trip and went to several different McDonald's while I was traveling. I cannot differentiate between any of them, but each experience was just fine.

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★ 1

Sat at one of the drive thru speakers for 10 minutes waiting to order. While the other line people kept pulling up and ordering while I continued to sit there without even being told it would be a bit of a wait .

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★ 4

Un lugar económico y rápido

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★ 2

I bought 4 shakes 2 vanilla and 2 chocolate. One of the chocolate shakes wasn’t mixed and I asked the lady at the window (Maria)if she could mix it. Maria then started telling me she didn’t know when I meant so I asked and showed with my hands if she could mix the shake. She proceeded to hand me a large cup for a soda and told me here mix. I asked if she could mix it that I didn’t pay to mix my own stuff. She told me she didn’t know what I meant still and walked away and threw the shake halfway across the kitchen into a garbage can. She proceeded to talk with a manager and I got ignored for 5 minutes I then asked another kid working by the window if he could come to me I asked if he could grab a manager and he did. I told the manager what happened and she just told me okay and one second for the shake. 10 minutes later I still didn’t get my shake and they told us to pull forward after waiting a few minutes after pulling up to the pole we went inside where they then told us the shake machine is somehow broke now and then didn’t offer a refund we had to ask for on.

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★ 5

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★ 4

Good food

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★ 3

It's McDonald's so you can't put your expectations too high. Prices for items have become too high. Out of the last 5 times I've come here, 4 times my order was missing items, and 1 time I got someone else's order. It's quite apparent they don't care about the customers anymore. The management doesn't hold their employees accountable for order screw ups which just promotes more problems. Always ask for fresh fries or you'll get stale, bottom of the bag rejects, that have been sitting past their allotted time. But it's McDonald's. My expectations are simple. Get the order right, hot, and fresh (as possible) it's not that hard.

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★ 3

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★ 5

Super clean dining area, food is fresh and great, and the guy cleaning the dining room was amazing he made our day, he was working so hard all while loving his job!!!

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★ 5

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★ 3

It is McDonald's so there you have it

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