★ 2

They are shooting slow

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★ 3

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★ 4

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★ 1

The lady at the pay window, Brook, is probably where she should be, as far as “fast food” but could truly be a little kinder to the customers who have questions, retraining in customer service and self-management. Megan who handled me thereafter was kind. However, those windows aren’t sound proof. The rest of the staff who were talking badly about other customers, should be aware, we can hear you. Kind of tacky, but for a McDonald’s, I guess you can’t expect much.

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★ 2

Very sad this morning got home to find out my apple pies where burnt coffee had no taste nothing better than a cup of hot water. All young people walking around like zombies no customer service at all

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★ 1

This restaurant is filthy and it had a bad odor. I didn't stay.

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★ 5

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★ 1

Please greet your customers. Say hello, say thank you, say goodbye. Three opportunities and never greeted us or smiled.

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★ 4

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★ 3

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★ 2

**Over priced!!!$ even for mcdonalds!!**
Originally posted 8 years ago, updated in 2025 to say the staff now sucks even more than before!

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★ 4

This restaurant needs to be cleaned its so filthy. I have not seen a mcdonald as bad as this one

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★ 1

Took 28 minutes to get a caramel ice coffee through the drive through. Might have been quicker if they didn't take someone else's order ahead of us. Also the iced caramel coffee recipe has changed, it definitely does not taste the same as it always has in the past.

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★ 1

They blatantly ignore the counter. The blonde female manager at night will look at you and not help.

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★ 1

We were the only people in the drive through, yet waited for 20 minutes. We got cold fries, the chicken wraps had chicken that was warm (at best) in the first 2 bites then ice cold. Ended up throwing them away. The sandwich ordered was a quarter pounder with cheese deluxe add bacon. I got a double quarter pounder with onions and ketchup only (in a box that said a completely different sandwich on the little white sticker) they forgot the ice creams and as far as friendly service, there was none to be found. I didn't even bother to return anything. I have lived in the area my entire life and it's pretty much always been the same. Unfortunately, there aren't many fast food options late at night in the area so every once in a while we find ourselves back there, each time similar to the last.

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★ 5

This ultra-new, ultra-clean location in Lake Geneva, Wisconsin was amazing.
Food and of course McDonald's Coffee was great. Food and especially McDonald's coffee is always consistently good and at a price you can afford!

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★ 4

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★ 2

Orders often missing items.

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★ 5

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★ 1

How can you screw up an order?? I ordered a extra value meal, super sized. Got a small fries 🍟 cold, small soda🥤warm, burger 🍔 was cold. Asked to get my order corrected. I'd have to re order it, pay again 😡

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★ 3

Use the restroom and was OK

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★ 5

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★ 3

Once I asked for the table and I had to go pick it up, the service is good but that day there was a grumpy lady and when I went to ask about the food, the lady made me look like "Do not see her there" as if I were a fortune teller.

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★ 3

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★ 5

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★ 1

We were here for a quick trip, ordered an ice coffee, attaching the picture here.. I let the lady know it was not properly filled, she said the machines works that way.. I don't recommend this place at all, didn't get a refund or anything.

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★ 5

Good quick service

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★ 1

Lady who brought the food out curbside was HORRIBLY rude.

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★ 1

The food was old and cold and service was awlful

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★ 5

Workers did a great job even when short staffed during a busy night. Witnessed an unruly customer in the drive thru almost pull a firearm out of their trunk on top of that the food was amazing so was surviving another day thank God! 🙏

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★ 5

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★ 4

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★ 3

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★ 1

This McDonald's is not fast food they make you wait in line 25 minutes in the drive through and you still don't have your food yet for a simple happy meal for your child. Desperately need better management, or to at least be honest with customers and put out a sign 20 + minute wait.

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★ 5

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★ 4

Good breakfast platter

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★ 5

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★ 5

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★ 4

You know what you’re getting, and sometimes that’s all you need. Fries were hot, the Coca-Cola was fizzy in that oddly perfect McDonald’s way, and the drive-thru wasn’t a 30-minute test of patience. Can’t complain.

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★ 1

Can't get an order right. Rude when confronted.

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★ 1

I consistently go to this McDonald’s for breakfast for around two years now. I normally am not one to shame but this worker is terrible. She doesn’t talk to people in the drive thru line and makes them wait for 10 minutes. Whenever the line is slow, I know she is working. The staff at McDonald’s even told me she is the problem.

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★ 1

They were yelling at my friend to come get her food or else it’s gonna be thrown away. Very dirty place. I would not recommend the employees suck.

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★ 5

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★ 5

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★ 1

Everytime I order or someone I know order from this location, there is always burgers missing. Why is that, I do not know. What I do know is when you order from this location, please make sure you have everything you had ordered.

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★ 5

Awesome top to bottom

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★ 2

Drive thru is extremely slow

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★ 5

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★ 1

if i could zero stars i would i order a frappe you can tell it was made fast and sloppy and the whipping cream was wasted all on the side idk if they rushing or being racist because i asked them to clean it up they act like they didn’t know what i was talking about .

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★ 1

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★ 4

Food is always hot and fresh. This has to be one of the slowest McDonalds at the driveway thru. We usually only go at breakfast time. Service isn't great. There are a few workers who are definitely wonderful. We are always happy when Tony is at the drive-thru. He always has a smile and has excellent customer service, unlike most of the morning workers.

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★ 2

Let’s be honest—it’s not good.
The food’s hit or miss, the service is usually rushed, and half the time your order’s wrong. But when it’s late, cheap, and nearby, McDonald’s ends up being the default. Not satisfying, just... there.

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★ 2

This is based on service (food was 5). I’m rating this location a 2 as service isn’t that good. I waited at the register for a while for someone to come. There was no one else in line. Then a person picked up her order and started talking to the worker who still stayed totally oblivious to me. We were dining in and just ordered on the kiosk & took a placard. I had to interrupt him while he was just talking with the lady. I asked for water cups to which he said - here I have your order- no napkins and not delivered to my table??? Is this the new McDonalds?; do everything myself plus no napkins on the tray? Food was a 5 and I wouldn’t fault the kitchen workers.

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★ 3

Well when you order iced coffee put the six pumps like you're supposed to do in there and don't give people burnt coffee

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★ 1

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★ 3

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★ 5

Nice place. Food quality is going down again and prices are going up.

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★ 4

I have no complaints got my breakfast and I. Skedaddle

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★ 5

I came in for my co-workers lunch on Rush hour.
I noticed juanito working very hard and it goes to show you. There is no limit to what a human been can do.
Hard working man, at least that's what I saw on that day. ..
Looked like a good working environment, and food waste fast and good..
No complaints

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★ 1

The slowest morning drive through. There's constantly a line because only one person working maybe 2

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★ 1

I got my meal and asked for a water cup. They refused to give me one. I asked if they could fill up the water cup for me so they knew I wasn't getting soda and they still refused. Horrible service.

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★ 3

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★ 5

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★ 1

Ordered a free coffee with app rewards. They keep trying to get me to oder more or go to another location… then refused to hand it to me though the drive thru window. Also took all my points. Thanks lake Geneva McDonalds. This is why yall need double minimum wage right.?

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★ 5

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★ 1

I ordered on the app for car side delivery. After waiting near 15 minutes for the order, they finally bring it out, while eating my food, the police show up and tell me that the manager called saying I was being a vagrant, that didn't order anything, and was inside trying to steal something.

When I showed the officer my receipt and trash from the order I just ate , he laughed and asked ME what they where talking about!!

The manager was standing in the window watching the entire exchange like he was watching a movie... But then never came out to say anything! Nothing about how he called the police on a paying customer and had obviously been mistaken!

No wonder this place has a sub par rating!!
And I believe someone was being generous to have given any more than one star.

As a local, I've had NO GOOD EXPERIENCES HERE. But the cops, that was the one that made me write a review

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★ 3

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★ 4

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★ 1

Horrible customer service. I came in with my daughter, I asked for barbecue sauce TWICE in a friendly and patient matter, whoever was the balding man in a greasy gray hoodie- he had some negative attitude that made us feel uncomfortable and unsafe with the environment and food. I could see him visibly annoyed and leaning on a table and on his phone not responding to customers.

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★ 4

Food is good just wish there wasn't a long pause between the recording and the person answering the box each time

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★ 5

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★ 5

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★ 5

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★ 4

It’s a McDonald’s.

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★ 4

Very fast service and food was hot and delicious. Highly recommend the McGriddle breakfast sandwiches. There prices also put to shame any other restaurant in the state.

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★ 1

I only ordered a Big Mac An a medium fry, total was $8.63. Pulled up to pay, cashier told me $8.36, didn’t question it cause I forgot the total. Pay $10.50, $1.10 is given back, I’m missing a $1.04. Everything printed on the receipt is absolute wrong. Called later an told the manager I did not get my full change back. With attitude she told me that can’t be because none of her registers have no extra money. Then she finally wants to do her job an check, then tells me that there is extra money. How you gonna not do your job an lie straight through your teeth. This McDonald’s will lie an scam you for extra petty cash. Manager is rude an does not do her job. Cashier/s here don’t know how to count money and don’t know how to handle money properly.

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★ 5

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★ 5

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★ 5

Don't care much for the kioshes, but McDonald's is McDonald's.

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★ 5

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★ 3

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★ 4

Very clean

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★ 1

Have no balls

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★ 5

I just wanted to come on here and say that I went to this McDonald’s around 11:10 pm on 11/13/2024 and the girl with brown hair working the drive thru was super nice and had good service!!

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★ 1

I do dozens of DoorDash here weekly… trust me when I say this manager & location are horrendous. Avoid this location at talk costs… it’s literally worth going out of your way. Better yet; don’t get McDonald’s. Not chicken. Not beef. Not food. Trash A-Z.

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★ 1

They got my friends order wrong so he went in to tell them nicely. They told him he is no longer welcome in there… don’t go here. That’s just wrong!!

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★ 1

Literally told my friend they aren’t welcome there anymore because they got his order wrong and he went in there kindly to tell them they got the order wrong. Like what the heck? What is wrong with this place? Don’t go here.

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★ 4

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★ 2

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★ 3

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★ 5

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★ 5

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★ 5

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★ 1

Food was cold, fries were old and had too much salt. Soda was too syrupy and hardly had ice. In line for longer than 20 minutes

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★ 3

Once more, it's a McDonald's. Not bad, it's easy & you know what it is. I tried a spicy McChicken and it was pretty good.

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★ 3

Hate the electronic cashiers

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★ 5

They have speeded up there service great work

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★ 1

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★ 1

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★ 1

I hate this place they make you wait when there's no other people in the drive, thur the workers are very rude just always unpleasant visit every time I go

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★ 1

I'm staying in the area with my family and we stopped by after we got to our hotel. The blonde manager working tonight around 5 PM was so rude that I'm never going back. She forgot the drinks to our order, ignored us when we tried telling her, and when she finally come over to help us she loudly accused us of trying to get free drinks.

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★ 3

Service is very slow!

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★ 1

Went in to patronize this mcdonalds on 8/2 around 3:13pm and the person who claimed to be a manager was very rude when he approached the counter stating only 1 code could only be used assuming that everyone was together. Then the young lady asked for salt for her fries and he stated it's already salt on her fries vs saying here us some salt. I asked for a manager and he said he was the manager. I asked for someone over him and he told me no one was over him. I asked for his name and he stated he didn't have to give me his name. Very unprofessional and rude.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

TERRIBLE!! It's no wonder you are looking for help cause the help you have is awful! It only took 3 times to get my order right. I wanted extra onions on my burgers. The 1st time no onions but a slip that said extra onions, 2nd time extra pickles with the slip that said extra onions and still no onions, Finally the 3rd time I got extra onions. By then my fries are cold. This isn't the first time either. Really they want to get paid $15 an hour. Thanks for ruining my dinner. I will be going to Culver's from now on. Also made a post about it.

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★ 3

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★ 1

Terrible McDonald’s. They do not alternate between the two speakers outside.

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★ 1

Awful! Took my 91 year old mother for a drive and ice cream. The guy at the drive-through tried to hand me cones with the ice cream totally melted and falling over off the sides. He even had the napkins IN the ice cream!
He said, "When it's hot out the ice cream is extra soft." WHAT? I assume ice cream machines are INSIDE the building, and the building is air-conditioned....
I asked if we could have cups to put them upside down in, and he handed me both dripping cones and tried to also hand me cups! I could not hand that mess to my mom, so I just said this won't work and handed them back.
He asked if we wanted just cups of ice cream instead, which was basically our only choice. He came back with 2 small cups that were about half full. The ice cream peaks were not even level with the tops of the cups.
So, we left with no cones, and about one-third of the ice cream we would have gotten with the cones.
First and last time there!

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★ 3

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★ 1

Very slow service.not happy

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★ 2

Service is slow.....very slow.

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★ 5

Very clean staff are super friendly

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★ 5

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★ 2

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★ 2

Out of the one special ice cream they have on a weekend evening in the summer. They are shooting about 50/50

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★ 5

Lady in window also tell me everything you need wanna make 1 trip I just wanted butter

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★ 5

Nothing but nice piping hot fries!! 🍟

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★ 2

Clean store but they messed up one of my orders

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★ 1

This place sucks

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★ 4

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★ 5

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★ 1

I walked into the door at 9:58pm to get a cheeseburger and then next thing you know im getting arrested and thrown into a cop car

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★ 5

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★ 5

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★ 1

If there was an award for the worst McDonald's and worst employee this place may just take first place for both!

It's been a hell of a long time since I've seen customer service this awful.
I'm literally sitting in my vehicle at 11:59 pm because the manager (whom said her name was Brook) just walked up and told me I had to leave as I was eating a chicken sandwich.

I asked her if I could finish my sandwich and she said no, we need everyone out by 12, "owners rules".

I nicely reminded her after I placed my order I waited 12-15 minutes of not hearing from anyone.
I was still lingering by the front counter and she asked if I needed help. I told her I was waiting for my order, to which she said she had no orders to be made. I told her I placed an order and had paid for it. I then heard someone from behind the counter tell her to check her screen or something along those lines... Then Brook decided to start making my order.

I was here at 11:20 pm and had more than enough time to finish my food had brook not been asleep at the switch.

I have never in my life seen a good place toss out a quiet and peaceful customer while eating.

I nicely asked Brook if I could have the contact info for the owner, I was ignored. I then asked for the number for the store and she said, "just Google it".

I then asked if I could have her name and as she was walking away, she mumbled "Brook"... so that may or may not be her. Regardless I can't remember a more rude person I've ever encountered while eating at an establishment.

I sure hope any owners or managers see this!

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★ 1

20 min in drive thru and never made it to the speaker.... I just left....

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★ 1

I sat in the line for nearly 10 minutes. Two cars that pulled in minutes after I had been sitting at the speaker were taken before mine. When I pulled forward I sat at the window for another 5 minutes before anyone came to the window. I would’ve just blamed the one person whose fault it directly was but she refused to give a name. When I asked for a manager I was told they all were and no one wanted to take any accountability so it seems to be an issue from the top down. There was one younger girl there who seemed to be the only one working with any sort of decency as she came to talk to me as soon as she clocked in. I truly feel sorry that she’s surrounded by the rest of that pathetic crew.

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★ 4

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★ 5

Ordered a double cheeseburger with just onions at drive thru, had to correct once it came up on the screen saying cheeseburger. At window got our food and got a cheeseburger. They did get the just onion part right atleast. Son got a spicy chicken sandwich which wouldn't fill a kindergarten. Not getting the inflated price worth these days.

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★ 2

Expensive for low quality food thrown together without care.

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★ 4

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★ 2

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★ 5

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★ 5

Exactly what everyone expects from McDonald’s at this point.

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★ 1

This is the worst McDonald's ever! I just moved to Lake Geneva and live really close to this restaurant. It time Iwas in drive thru was asked to pull forward to wait for Fish filet.I waited for 20 minutes while 8 other cars got served. The 2nd time I ordered 2 Mcdoubles, fries and shake...get to window they had added 2 bottles of water. I told the girl( who could barely speak English) that I didn't order them and she shook her shoulders and said " I don't know " and walked away when I asked to speak with mngr. she grabbed card out my hand and acted like she did a return when we n I got home checked bank and nothing was returned to card. I called restaurant and explained to female mngr.and she was even more rude. Needless to say by the time all this was over my food was cold and horrible. We won't b going back here. This restaurant does not have the standard most McDonald's have

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★ 5

Excellent food and service

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★ 5

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★ 5

The food was great and super quick. I haven't gotten McDonalds in a long time so it was a very nice return. The employees were also super nice. Definitely recommend!

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★ 1

Can’t seem to ever get a correct order. Now I have to pull over and look through everything. Can’t trust them to get it right.

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★ 5

One of the few McDonalds that does not mix up or forget stuff in the order and is consistent with its quality.

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★ 1

They refused to let us go through the drive through on bikes. Buzzkill

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★ 5

Terra aka red, came out after we order food on the app ask the name we used to order it. It's a great feeling to know someone is doing their job properly to make sure the right food goes to the right vehicle. Just makes me feel good about her service awesome job and good work that employee needs a raise and ten stars instead of five. The food taste fresh and even the fries. Very respectful as well.

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★ 1

They were on there phones and called the cop when we asked them to get off there phones and take are orders we said it really nicely

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★ 2

Slow, slow, slow!

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★ 5

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★ 5

We enjoy going here. Much improved service since we moved here 3yrs. ago. Tony is usually the person who is managing the pick up window. He is always VERY pleasant, and even remembers we don't use straws. Hard working and dependable. I want to give a big thanks to Juan who is in charge of bringing orders out to the cars. He too is very pleasant and eager to please!! Thanks guys!

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★ 5

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★ 3

It's McDonald's, what more can I say? I don't like not being able to deal with a human being and when I did ask "How do I do this?" I was told "I dunno"... But I don't go to McDonald's for any other reason except cheap fast food ... maybe they can teach people how to use the kiosk

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★ 5

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★ 5

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★ 5

Muy bien 👍

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★ 4

Drive through was busy and it didn’t seem they were switching off so one lane would serve three cars then switch over to the other. They used to have window 1 open but lately only window 2 which makes it take longer to get your food. At least they get your order right, no issue with that.

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★ 5

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★ 1

They barely added whip cream on my shamrock shake.

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★ 4

McDonald's offers a convenient location and familiar atmosphere, but vegetarians will be left wanting. Options are limited to fries, hash browns, and salads. Customization is difficult due to animal-based ingredients, and compared to competitors with diverse plant-based menus, McDonald's feels outdated. While the setting might be appealing, the lack of vegetarian-friendly choices means people will be looking elsewhere for a satisfying meal.

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★ 5

Food was good, didn't have to wait long, friendly staff

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★ 4

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★ 5

5 stars just for being open so early when nothing else is.

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★ 4

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★ 1

Employees were very rude to customers. Refused to sell sauce separately and threatened to call the police. I was viewing the situation from the booth and the customer was explaining the situation and the employees blew it way out of proportion and told him to get out of their store.

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★ 4

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★ 4

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★ 4

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★ 4

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★ 1

Very SLOW

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★ 5

Regular, typical, fast food experience

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★ 1

Ordered on app . Only allowed breakfast menu gave code to lady at speaker screen gliched told us sorry it's lunch time we can't ser e u food. Card went threw and told us to dispute threw our bank instead of making it right.

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★ 2

Kiosk system sucks. Customer service is not wanting to service. Food is always okay at best.

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★ 2

Horrible attitude for not using the kiosk. I was ignored until I asked for help only to be told, "there's only two of us so to have to wait!"

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★ 5

Went at 6 am. Great service and food.

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★ 3

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★ 5

Nice family restaurant.

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★ 5

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★ 1

Nobody at the counter ever so if you need something good luck asking for it. Super slow as well

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★ 5

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★ 3

Good food , good people

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★ 3

It took 20 minutes to make it through the drive-through.

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★ 3

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★ 1

If I could give this damn place 0 stars best believe I would. I waiting at the drive thru kiosk for 10 min after waiting in line for 15 min. I said hello multiple times to see if they would hear me and ofc they “didn’t”. When I pulled up to the window the guy was very rude saying they didn’t have an order for me, after I explained that no one took my order for the 10 min I was there he wanted me to go wait in the huge line again and place my order. AND I QUOTE “she wasn’t here, now she’s back so go back in line and place you’re order there” and shut the window door right to my face. THE WORST PLACE EVER. Save your time and go somewhere else.

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★ 5

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★ 5

It's okay

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★ 1

service sucks and some of the cashiers have attitudes and food is ice cold

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★ 5

DT was ready fast, used the app.

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★ 1

Bears and cubs suck!

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★ 4

I get great service when I go through the drive thru in the morning. But in afternoon when I go inside l have to wait for awhile before someone will take my order. I also don't like the kiosks.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 3

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★ 3

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★ 5

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★ 1

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★ 5

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★ 5

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★ 1

Honestly, I’m never one to complain. Especially about a fast food restaurant, ESPECIALLY MCDONALDS. You don’t really come here expecting good food or immaculate service. But you’d expect an open lane to be able to order at. I sat in the second lane for 10 minutes, with no one else at the restaurant. Two cars came up to the first lane and ordered right away so I moved into the first lane, then proceeded to wait another 10 minutes. I don’t really understand what happened, maybe they didn’t like my car, or maybe they forgot they had a job, not sure. But I did make sure to put their safety cone in the second lane for them to block it off since clearly you can’t get service there.

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