★ 4

Source: Google

★ 3

Today I went to McDonald's and this time they served me super badly, to start with, I ordered two hamburgers and one I wanted without pickles, and they added pickles, then I asked for a coffee with extra cream and 3 sugars, and they gave it to me super strong and without cream or sugar, in my experience on other occasions that I have gone for food today it was very bad the truth, I couldn't even drink my coffee comfortably because it was super strong

Source: Google

★ 3

It's ok

Source: Google

★ 1

A restaurant that makes you wait for a single sandwich “to keep the line” moving. What line?

Source: Google

★ 1

Just had apple pies from this place around 1’o clock today.. they were not fresh.. caused stomach problems to both people who consumed it..!

Source: Google

★ 5

We stopped here while on vacation we live in Kenosha and This McDonald's reminds me of what McDonald's use to be for us. Employees were wonderful working with me with crazy children. Oder was right on. Food actually tasted good not overcooked or cold sitting to long and just thrown together.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Terrible workers. A woman there was extremely hostile and despite me explaining I had a hair in my food she threatened to call the cops? Absolutely terrible service.

Source: Google

★ 2

Ever since I (was) working here in the past, My order is the same EVERY time.. Plain Qt Pounder, Sub Potato bun. Yet somehow anytime I come here, I'm reminded how humans can fail the SIMPLEST TASK of a Plain burger. Do yall need me to come back to work for yall? Grill up my own meal? Or has management finally burnt their employees out SO MUCH that they just don't care?

Source: Google

★ 1

I wouldn’t waste your time with a business that does not take their customers into consider! I have gone three times this week to order a specific coffee in the morning and I’ve been told each time that they don’t have any milk? I guess the reason why that doesn’t make sense to me is there’s two gas stations across the street that sell milk? When I asked the manager if I was going to be compensated another drink that they wanted me to order they told me they could not do that? I know for a fact they can do that because it’s happened to me at other McDonald’s so that shows that they value saving two dollars over a lifetime customer don’t bother going to this business. It’s a waste of time their employees don’t know anything and the manager does not know how to run business sad sad establishment.

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 4

Usually mess up an order

Source: Google

★ 1

This is a medium fry none eaten The only thing worse than the amount of fries in this container was my decision to eat here.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

We placed our mobile order at 10:46 pm and did so only because this location closes at 11 pm and got there at 10:50 just to find it already closed. This was very upsetting knowing we were within the time of operating.

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 3

We always go in to let the kids play. And the tables are always sticky and dirty.

Source: Google

★ 4

Good

Source: Google

★ 5

McGriddle is soooooo goooood

Source: Google

★ 5

Very clean and super friendly staff!

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

I'm on a road trip to Madison and needed somewhere to stop and eat. I was in a grumpy mood, I'll admit it. But, the manager (I think his name was Alex) was extremely patient with me and delivered such high quality service. The food came out as soon as I had ordered it and it was hot and fresh. 10/10 would go again when given the chance

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

So we ordered 2 egg mcgriddles. And the pancake breakfast meal with eggs and hash brown. With a caramel coffee and Dr Pepper. The little blonde girl with glasses forgot our Dr Pepper, and would not come back to the window. We get home and open it up. We received 3 MC muffins instead of the 2 ordered mcgriddles. And then no eggs and hash browns for the meal. Is your McDonald's job that hard? Can we at least get the order right?

Source: Google

★ 5

Crews are friendly, foods are good, kids play ground is clear. That is MCDONALD should be!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Very polite and helpful staff. Good is always fresh at this location as well.

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

I had a promo that didn’t work at another restaurant and I got credited back for it and was also given the right incorrect order at Lake Mills. Great customer service and it made up for the other transaction that didn’t go through. Thank u manager is awesome!

Source: Google

★ 3

Just not the same vibe as when I was a kid. Where's the clown and his friends?

Source: Google

★ 1

They hung up on me for trying to order a whopper

Source: Google

★ 4

Mixed up my order a few times. Kids love play space.

Source: Google

★ 5

I go here to get my morning coffee and I am always great with nice smiles and have a nice days. Everyone there has been super nice.

Source: Google

★ 3

It's McDonald's. It's supposed to be fast, it's supposed to be consistent, and it's supposed to be a uniform experience. Disappointingly this location was none of these.

In all fairness to the staff working, there's a high likelihood that they are under staffed just like everyone else. But the drive-thru times were unacceptable and by the time the food was handed through the window, it was cool.

Source: Google

★ 4

I absolutely love their strawberry shakes. That's what I order

Source: Google

★ 4

Great food ! Glad for a place holidays drivers can eat!

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 1

Chicken nuggets cold, ice cream cone like a kiddie cone ( they said they got yelled at for making them larger ), soggy fries and to top it off, a bug in my water (yes it had the lid already on it). They call this food? 🤮

Source: Google

★ 5

Fast friendly service clean restaurant and restrooms. Just off I-90. Easy on off. Gas station available with snack shopping

Source: Google

★ 3

bathroom dirthy

Source: Google

★ 1

Buns where hard, missed part of our order, place was very dirty overall bad experience

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 5

Great food! Great people.

Source: Google

★ 1

Poor delivery service here. Not recommended!

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 1

El lugar esta muy , Sucio , los pisos las mesas …

Source: Google

★ 3

It's just a mcdonalds.

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 1

They forget stuff 99% of the time

Source: Google

★ 3

Source: Google

★ 1

I took my kids so they could have some fun at the playground and it was just a mess.. it was so dirty and disgusting. Restrooms were just as bad.. I will never coming back there again!

Source: Google

★ 4

I had breakfast. A steak bagel.

Source: Google

★ 4

Source: Google

★ 5

Came her at 9 pm on a Thursday and got the best McChicken and fries that I've had at a McDonald's in years! Service was fast and friendly.

Source: Google

★ 1

Staff is disrespectful and very rude as well as very untrained and can't do something as simple as process a refund from the mobile app

Source: Google

★ 1

Enough is Enough!!! The staff doesn’t know how to read! Doesn’t know how to count! They are incapable of filling a smaller drink cup to a proper “Full” amount. They also do not appear to care about customer service. You have a staff member on drive thru that literally screams through the speaker at every customer! I should not be able to hear a cashier on speaker from 3 cars behind the speaker with my windows shut… I have now picked up a 4th order that is incorrect! I should have stopped after the 2nd incorrect order… but Lake Mills location is super close, but so is Kwik Trip, Culvers and Subway!

Source: Google

★ 5

Source: Google

★ 5

This is the best mcdonalds I've been to in wisconsin itself!! I went inside and ordered and it's very nicely furnished and clean! Staff among all is very nice and courteous to their customers. If I could give 10 stars on your employees today I would! Keep up the great work! I haven't been impressed with any McDonald's in a while so this is really saying a lot.

Source: Google

★ 4

Source: Google

★ 5

This restaurant is way underrated! The food is hot and fresh, the manager there, Cole?? Is phenomenal! Drive-through service is lightning fast, I’m not even sure my vehicle came to a complete stop. Other restaurants should take note, this is how fast food is supposed to be! 😃😃

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 2

I ordered 2 adult meals and a Happy Meal through the drive thru. They did not give us the happy meal so I had to go in and get it. Once we were back on the highway we started handing out the food and realized that they also didn't give us any sauce (and everyone got nuggets). Finally, my daughters drink had something floating in it. Not sure what it is, but it looks like a piece of grass. The food itself was good, but the poor service ruined the whole meal.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

We will NEVER return to this McDonald! The men bathroom smelled like the bathroom had not been clean in months. The 🍟 nit slates and very, very small!! The sandwiches did not show any care, just SLAPPED together!!!!

Source: Google

★ 1

What is the point of an online order when I have to sit and wait for it? Shouldn’t it be ready when I come to pick it up?? Its NEVER ready. The customer service sucks here as well. They aren’t happy to be working and they look miserable.

Source: Google

★ 4

Source: Google

★ 4

Can't be called a "fast" food joint

Source: Google

★ 2

ok now.... i got 2 fish sandwiches and i asked for tartar sauce and was told i had to pay for it????????? what so if i bought fries i would have to buy ketchup ????? ok well i will not come back.. yes just for that!!! yall need to get your act together... not ok to charge for something that goes with the fish!!! just like ketchup on fries do....... $4.14 per fish.....

Source: Google

★ 1

Extremely slow service always filthy hopefully cleanliness will improve with remodel being done
Update Feb 4,2024- Still an awful place Recently went and ordered 4 big macs and fries got home to 4 quarter pounders I called to complain and was told by manager that he would make it right with a coupon for the 4 big macs and fries Just next time I stop to tell them I have a coupon on the managers desk We stopped today and was told they didn't have a coupon for me and couldn't do anything about it, so gave me coupon for a drink OMG not even close to equivalent of original order Avoid this McDonald's you will only have regrets for the horrible service and ridiculous prices

Source: Google

★ 5

Source: Google

★ 1

My chix sandwich was not done! One bite and it felt like I just put a bunch of warmish goowey grossness in my mouth so pulled over and ended up with a coffee for supper

Source: Google

★ 5

I went through the drive-through on my way home from work and stopped by for breakfast. The lady was very nice and friendly with a big smile, wishing me a great day and giving me my #9 it was fresh and hot. Great job.

Source: Google

★ 1

Source: Google

★ 5

Always good hamburgers!

Source: Google

★ 2

Source: Google

★ 1

Whoever is making burgers here need to read the slips that print off next to them. I ordered a quarter pounder with cheese with NO pickle. I get allergic reactions to cucumbers and what did they do? They put 6 pickle slices on my burger. Absolutely unacceptable. Beware going to this location.

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 5

Best McDonald's that I've been to in a long time. Hot food, fast courteous service.

Source: Google

★ 5

Macnuggies

Source: Google

★ 1

Over 10 minutes to get a quarter pounder with cheese and this is in the restaurant, not the drive thru

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 2

Extremely slow. Waited in drive through for 20 min.

Source: Google

★ 2

Just not great food

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Normally like this McDonald's but dinning room not open even though hours on door said it should be. I went to Kwik Trip instead.
Update Lobby still closed went to Kwik Trip instead again

Source: Google

★ 5

Es aceptable

Source: Google

★ 1

Sat at drive-through. Only person and nobody answered the prompt...5:40am on a Thursday. Drovw up to the second window and was ignored. Thank you for wasting my time.

Source: Google

★ 5

Source: Google

★ 1

Order a double quarter pounder with cheese no pickles receipt showed no pickle open the burger there’s pickles in it. You’ll need to learn to read the orders and pay attention to the tickets.

Source: Google

★ 4

Source: Google

★ 2

Ordered from the app and paid for bacon quarter pounder picked up at drive thru. 12:15 #17. Get home, no bacon. Why is this hard? It seems to be difficult at this location. Countless countless wrong orders. I rarely stop anymore because of this.

Source: Google

★ 4

The guy who handed out the food did an ok job. He handled me bringing up issues twice. The first was an app issue. It claimed the 6 piece McNugget happy meal wasn't available. I ended up getting hamburger instead. Unfortunately, that means not getting the sauce that comes with nuggets. I asked if I could just have one or two anyway, he tells me it will cost. I said not to bother, I'm not spending 80 cents on 2 sauces. I'm not mad at the kid, he was doing his job. But back when I worked fast food, that sauce would have been given to me as a "sorry our app didn't allow you to order your first choice, even though we definitely have it available". And if I were working the drive thru, I would have asked the food people to make what was originally meant to be ordered, and that still would have included free sauce. I wasn't a jerk about anything, even the second part. Half a mile away, I noticed only one order of fries. The happy meal offers a second fry (kids size) or apples. I chose fries so I could eat a few, the rest was for my granddaughter. Anyway, I went back, sat at the menu for about 3 seconds so as not to create a ghost car on their drive thru timers, then to the window. I explained this to them and I honestly don't remember what he said exactly, but I explained there should be 2 fries. He said one. I got slightly tense but I pulled out my phone to show him in the app how there should be a second fry. This kid waits for me to go through all that before explaining that when 2 kids fries are chosen, they just make it a small fry, which is about the same as 2 kids fries. I pulled out the bag, saw he was right, apologized and drove away. He could have explained that first and avoided the whole digging through the phone thing. Also, I know I'm not entitled to them, but he could have offered me free sauce to make up for the confusion. I don't consider myself entitled to it, but excellent, or even just good customer service would have offered it. The fries were less than stellar, but that's every McDonald's, every time nowadays. Will I go there again? I'm sure I will. But my expectations will be lower.

Source: Google

★ 4

We went through the drive-thru in no time. Service was quick!!

Source: Google

★ 3

Employees seemed like they didn't want to be there. Seemed like an inconvenience when made a special request

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

There hours say they open at 430 but they are never open when I stop around 5am. Management should change their hours on Google and the mcdonalds app so people don't waste money doing a mobile order and not receive their food.

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

We loved the play place! The food was fresh and hot.

Source: Google

★ 3

Source: Google

★ 1

This place McSucks because they close their dining room 15 minutes before closing time (9pm) on a Friday night. All I wanted to do was use the bathroom, buy a fry and leave. They just lost business cause they must have something better to do.

Source: Google

★ 1

Any non 24 hours mcdonalds is a 1 star.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

It would have been nice to put the burger between the buns and not NEXT TO THE BUNS

Source: Google

★ 5

Newly renovated. Very clean and modern. The playplace is in a separate room from the rest of the restaurant, which is great for diners that enjoy peace and quiet and parents who want to keep their children corraled. We love that there is a unisex single stall bathroom in the playplace room. No worry about sending a child off across the restaurant alone or trying to coax children out of the play structure to travel to the bathroom as a group.
The staff were so nice and the kids loved their happy meals that now come with both an extra small fry and apple slices.

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

This McDonalds is the worst. They are so slow and half the time they close early or their machines aren’t working. They need new management BAD!

Source: Google

★ 1

Lobby locked. I drive a big rig so the drive thru is no option. You are not the first but you will be the last that I try to go to.

Source: Google

★ 1

I would give this place -500 stars if I could. Employees are useless, the kiosks say they are broken every time I have tried to order I can’t, simply put this Mcdonalds should be closed and every awful employee working there to freaking lazy to take an order should be fired. I never go to Mcdonalds with high expectations but this McDonald’s location gives all Mcdonalds an all new low. Doesn’t matter the time of day or day of the week service is always horrible.

Source: Google

★ 1

8 out of 10 times they give you the wrong food. You have to dumb down your order just to get even close to what you want. I order a sausage McMuffin they give u an egg McMuffin.. it looks right on the screen but that’s not what u get..

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

The drinks were not full, I comented on it when she handed it to me, or were the fries full. There was a bite out of one of the cheese burgers!! I don't find it very funny, I called to complain and got hung up on. Blond girl in the drive thru with long stringy hair flying all over, gross! I will never go back to this lake mills restaurant.

Source: Google

★ 5

Source: Google

★ 5

Clean McDonalds. Well run. Used app. Walked in to food walking up too. $14.50 worth of food for $5.99 using app and deals running. Good times :)

Source: Google

★ 1

Lake mils McDonald’s is the worst! Lobby is never open and they don’t even put closure signs on the door. I had to call them and they said it was due to staffing issues. Don’t waste your time coming to this place.

Source: Google

★ 5

Most of us like to splurge on some fast food, so why not bring your dog and get a pup cup! It makes them happy and content while you munch on your food without dog stares, 🤣🤣. It also creates good interactions between the customer's and McDonald's workers. Seems like this world is changing with a lot of negativity. Little by little, we can turn that around to positively. Enjoy your day.

Source: Google

★ 5

Source: Google

★ 1

The amount of times that I am given some other variation of the black iced coffee I order is insane. I specifically ask for black, iced coffee, with no sugar or cream, and the staff typically cannot get it right. Big deal, I just explain that it's not what I ordered and they provide me with the right product.

Today, a middle-aged woman tried to hand me a large hot coffee and when I explained to her that it was not what I ordered she raised her voice at me and directed her frustration towards me. She then gave me my iced coffee with attitude, snidely yelled "have a good day" while shutting the window before she gave me the food that came with my coffee. When she saw that I was still sitting there she threw her arms up in disgust and said "WHAT?", a younger service member who I've had positive experiences with in the past came up and handed me my food past the older employee. I could tell that she was aware of how irate and rude her coworker was being.

It is ok to make mistakes, even if they happen somewhat occasionally (as long as they're small, like getting a coffee order wrong). BUT I WILL NOT continue to pay money to get harassed first thing in the morning. This McDonald's needs to get their staff in check. It is not my fault your employee got my order incorrect and they had zero right to treat me in the manner they did.

Source: Google

★ 3

I didn't know it takes 10 minutes to make oatmeal ???

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Employees were so nice and quick!

Source: Google

★ 5

Drive through on lunch. Double drive through kept things moving. Got my food quick enough. It was done well. Job well done.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Great food

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Great food/ great staff!

Source: Google

★ 5

The morning crew is always the sweetest and they make the BEST iced coffees. Customer service is a very difficult job, and I commend you for dealing with what comes at you guys every day. Keep those heads high... and those iced coffee's bold =)

Source: Google

★ 2

Source: Google

★ 1

They automatically upcharge you (supersize) without asking, and when you bring it to their attention, they say they'll fix it at the drive through window. Except when you get to the window, it's not the same person, and they have no idea what you're talking about. So the manager /order taker claims to be going to help, but then puts a teenager cashier in a bad position, because the manager lied and didn't help.

So I again told them at the second window, the order is wrong, yet another teenager, not the manager, I tell them I was overcharged, it should be a small coffee, not a large, they show me a large was made, they give me a small then, but also have no idea what I'm talking about that the order was wrong.

Mcdonald's, when I place an order, THAT is what I want. It's not up to you to then upcharge me for extras I didn't order, nor did I want.

Despicable.

Source: Google

★ 2

Source: Google

★ 3

I was literally standing at the counter for 3 or 4 minutes before anyone even came by the register. After that, it seemed a little slow. The food was as expected. Interesting layout, which with good service would provide atmosphere (fast foos level).

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Nice clean store

Source: Google

★ 1

Boo

Source: Google

★ 5

Source: Google

★ 1

Says they open at 4:30 it's 7:30 there's people inside all the lights are on yet I had to sit at the order window for about 10 minutes before someone could tell me they are NOT open.

Source: Google

★ 5

Awesome customer service!

Thanks guys!

-Tow truck guy..

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Customer service is absolutely a thing of the past!!

Source: Google

★ 4

Source: Google

★ 5

Girl at the drive through was polite and efficient. Order was prepared quickly, and the food quality was great. Honestly this is the best McDonald's I've ever had in Wisconsin! It would be worth the hour drive from Milwaukee just to eat from here again.

Source: Google

★ 5

Fast,friendly

Source: Google

★ 5

They never have there lights on at nite it looks closed all the time

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Food was alright. Fries could of used more salt but were fresh. Its mcdonalds

Source: Google

★ 2

Ordered a big mac with no meat (I'm vegetarian). The receipt said no meat, the tag on the box said no meat, when I opened it was 2 patties, 4 pickles, and a bit of brown lettuce THROWN in the box. When I called, the gal told me the buttons for no meat and no bread were close together??!!! I wasn't worth the time and effort to explain it again! They sent me a card for a replacement. Don't eat fast food often due to the lack of options but even at free, I don't think I will go back.

Source: Google