★ 4

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★ 4

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★ 1

Fries were cold, Big Mac was tasteless only the Mac sauce was decent. For one meal I was told to pull forward and waited about 5 minutes. I paid over 10 bucks for food that didn't taste good, and took way to long receive.

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★ 1

Everytime i try to go to Lancaster Wisconsin Mcdonalds for two double cheeseburgers i end up waiting in the drive thru for 15 minutes. I get my food, immediately try a fry and everytime it is rock hard or cold. Same with the patties. This shits ridiculous.

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★ 4

It's McDonald's. You know what you're getting...
The curbside pickup in the morning has gotten very SLOW in the last few months. They used to be fairly quick, but now we will sometimes wait in the stall for 10-15 minutes after clicking "I'm here" and entering our stall number in the app.

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★ 5

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★ 5

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★ 5

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★ 1

Long wait at drive through. Had to go in to get order. Then my order was wrong. No salt on fries. Unbelievable incompetence.

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★ 5

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★ 5

Just tried the 100 nugget challenge. I failed bad but the staff supported me the entire time

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★ 1

I placed an order online. When I gave the TWO girls on the drive thru speaker my assigned number, I got no response. When I said “Hello?”, I was met with, “We heard you!”. Well, unless you respond to the customer, they don’t necessarily know you heard them. Then I was told, “We’ll get started making that.” The whole point of online ordering is to lessen the wait for your order. On my way to an appointment in Madison, and my order not getting started until I arrived, I went inside to get the order from the person bringing it out. A girl came out of the kitchen with 2 bags. I asked if one of them was QJ27. She said that is a drive thru order. Which didn’t answer my question. She took the 2 bags out. When she came back in, THEN she decided maybe more information would help! I was again asked about my order. I repeated the number at which point she cut me off and said, “NO. WHAT was in the order!?” I told her if she would let me finish, I was trying to tell her that. Your employee was combative and RUDE! Telling me THAT number is not ON the bag; my name is on the bag, at which point she should have simply asked what my name was! I don’t work at McDonald’s, I supplied the ONLY information given to me by your online app. The only reason I didn’t press the issue when she first came out with the 2 bags was because she wasn’t carrying any coffee, which I ordered AND paid for, but DID NOT GET! I will not only stop going to your location myself, I’ll dissuade ANYONE who will listen not to waste their time AND precious money at your establishment; unless they’re looking for a little abuse!

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★ 5

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★ 3

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★ 3

Some of the staff very smiley a d friendly. Others kinda snobby and not so friendly

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★ 2

Yikes.

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★ 1

I don't go there often but when I do the highlight of my visit there is just seeing what they randomly decide to throw in my bag. It cracks me up. That's the only reason why they even deserve a single star. On top of that the employees seem high strung looking for reasons to get upset with customers. Not a comfortable atmosphere.

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★ 5

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★ 1

I order from there and this is how I got my bag!The fries were dumped EVERY WERE! I asked the guy if I could have more sweet and sour sauce and he just rolled his eyes and only game me one

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★ 5

Really nice people work here. Never get any order wrong and they have always been decent

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★ 5

Always a good place when they have specials like buy 1 get a second for $1

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★ 5

Will be back soon

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★ 1

Ordered fish fillet only cheese . No cheese and tartar on it. Called in manager will send something to me

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★ 3

Expensive! $6.19 for a quarter pound cheese burger

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★ 5

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★ 5

I go here often and very rarely is there ever a mess up on my order. When there is, the staff correct the error and swiftly - which again, is very rarely. People make mistakes, machines can malfunction, etc… People tend to only leave bad reviews on places vs the 100 times they’ve gone through error free. This location does not get the praise it deserves, so here I am, I go there multiple times a week. The staff are super friendly, especially Justin. Next to the quality of food is the staff and they truly make the place welcoming. I’ve heard them interact with the regular elderly people in the morning and the smile and conversation that they get in return is heartwarming. They dress up for the Holidays and they have honestly made my day more times than I can count. Now, on the other hand, I have seen customers be absolutely rude to the employees while in the drive thru. Treat others how you want to be treated. This place is great and I hope more POSITIVE reviews will come through for them.

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★ 4

Happy place, better atmosphere now.

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★ 3

Okay

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★ 3

What you expect from a McDonald's

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★ 4

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★ 3

The only reason we still go to this mcdonalds is because we don't wanna drive to platteville when we need a quick dinner.

Everytime we order burgers they are put together like the picture above making it extremely hard to eat without having to first rebuild the burger.

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★ 2

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★ 1

October 28th 10 minutes before close about... Regular cheeseburger, medium fry, and coke.

Fries were flacid and had to throw out. If a normal Mcdonald fry dumped into a bowl of cooking oil then put on a place then put it in microwave for 10 seconds what these mushy stale fries tasted like.

I want my money back for the fries. They should've just closed up an hour early rather than distribute these. I had to throw them out.

The drink tasted the best from the fountain and cheeseburger held up well enough. Had to do 1 star cause of fries or no one listen.

Edit: I went back to the place oct.29th at between 4 and 5 pm. Fries were better (still bit stale) but Big Mac was drenched with sauce so much so I had to take it apart. It's not the worst McDonald's location but probably best go elsewhere. They have you pull ahead often at the drive through here to wait so the quality should be better.

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★ 5

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★ 5

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★ 4

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★ 4

Was there around 7:15 pm. Food is always good, friendly service. But the problem I have with this place is with the workers in the kitchen yelling loudly, making much unnecessary noise. Patrons should not have to listen to all of this. Very unprofessional.

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★ 1

Garbage food. Won't be back

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★ 1

Fries were not cooked all the way. Received a wrong item in my order. Cashier was rude. I have never had service this bad at this location. What happened McDonald's?

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★ 1

Good job

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★ 3

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★ 5

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★ 1

Literally the worse place ever, took almost half an hour just for a couple iced coffee’s… never again!! Nobody keeps an eye on the counter, people waiting so long they decided to leave.

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★ 5

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★ 4

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★ 5

Service is always good at the Lancaster location.

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★ 1

Employees always atleast seem nice. Food always sucks, cold, no flavor, doesn’t taste like McDonald’s should, soda isn’t even that good mix seems light.

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★ 5

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★ 1

Every time we go the mess up our order. EVERY. SINGLE. TIME. I ask for no pickles and yet there are still pickles every time. I asked for the Smokey blt in the double and I got a single. They really don’t care at all about their job or the customers.

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★ 3

They need to offer more deals he who offers a burger for a dollar wins

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★ 3

Smells like sewer. Lady gave us an empty cup that should have had orange juice in it. I also am a dasher for doordash and they expect me to accept the order before they give me the bag. Which hasn’t happened in the 3 years I delivered elsewhere.

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★ 1

Why are the hash browns always cold, soggy, and undercooked??

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★ 4

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★ 2

friendly Place , but a little bit of a snob attitude to their faces too, and their biscuits are always hard. Don’t get biscuits unless you want a hard biscuit .

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★ 5

I used the drivethru for my order and everything was as it should be. The service was prompt and the employees were nice.

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★ 1

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★ 3

We did the drive through and when asked for salt and pepper, the bag was half full of the salt and pepper. As you can clearly see, they gave us enough for the next year! It filled the car's council place under the dash of our car. Hahaha!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

This morning I stopped for a bagel sandwich and coffee. The crew were engaging and smiling and you could hear the smile at the drive-through intercom. They were busy but made me feel valued. My sandwich was made with such care, everything was perfectly centered on the bagel making easy to handle and enjoy. Such a great experience and a nice way to begin my day. Thank you Lancaster. Wi crew!!!

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★ 5

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★ 4

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★ 4

Can't beat mickey Ds

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★ 5

We never dine inside, but we were waiting for vet apts and it was clean, inviting.
Everyone was super friendly. There were larger groups of people enjoying coffee and nearly everyone said good morning and had smiles.
We may pop in to enjoy our coffee and a breakfast sandwich more.

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★ 4

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★ 5

it was great

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★ 2

We've gone a couple of different time mainly just for drinks, the staff is most always rude, never offer suggestions.

The last time we went my husband was ordering from the drive thru and in the middle of his order the lady cut him off and gave him his total. He said he wasn't done and she quite literally yelled through the intercom "There is no need for attitude sir!" And then argued with him about how he was being rude to her. We went up to the window to pay and receive our drinks and they forced them out the window and slammed it shut. We definitely won't be back.

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★ 1

Most expensive McDonald's iv ever been to

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★ 5

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★ 1

The Lancaster location has gone down hill. Buns are burnt, add ons are left off, and the drive through is slow. Hoping they work on improving their product consistency and customer service skills.

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★ 5

Came to Mac Donald’s at 8pm fries are hot and fresh perfect salt burger had perfect amount of stuff on it chicken sandwich crispy and good the people who were working were very nice

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★ 3

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★ 5

Use the app for daily discounts. Save a bunch of money.

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★ 2

I don't like the atmosphere and the food was not that good. Didn't eat it all

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★ 2

Ordered the number 5 chicken nugget meal. They gave me two cheeseburgers. I don’t think that sounds similar.

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★ 5

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★ 1

Worst McDonald's experience ever. My boyfriend and I had stopped after a day of traveling. We came in ordered at the touch screen . It did not print out a receipt to pay a counter that went up to the counter waited about 5 minutes before anyone helped us they thought they fixed the issue as paper was jammed. We went and reordered, and it had then printed a blank receipt. We just then decided to order at the counter. They then got our order wrong and didn't get a drink cup. They eventually brought us a drink cup. However, it was the incorrect size. At this point, I was ready to ask for a refund, though I didn't. Order came out without any ranch. Extremely horrible service took forever for anyone to come to the counter to help use employees standing behind the counter on their phones.I honestly should have asked for a refund.

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★ 5

Quick service. Hot food. The associates are always pleasant. Download the McDonald's app for the best menu deals. It is easy to use. Order before you get there, just give them your order code, and pick up your food.

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★ 5

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★ 5

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★ 1

There was one slice onion on my steak egg and cheese bagel this was not ok I work hard for my money so for me to get half of what I asked is not ok

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★ 3

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★ 2

Usually pretty clean

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★ 5

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★ 4

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★ 5

Best burgers from any McDonald's I've ever had. Nice employees. Good experience!

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★ 5

Order ahead with the app.... it's much easier. And my fries are always FRESH

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★ 4

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★ 5

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★ 4

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★ 3

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★ 4

Food was good! Staff friendly.

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★ 3

I took a loan out too eat here .

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★ 5

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★ 4

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★ 2

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★ 5

Nothing like a quick sausage muffin and milk for breakfast

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★ 1

Was asked if a ten minute wait was ok for fries. Said yes. Get the fries they are old and stale. Typical of this McDonald’s. Going to leave a 1 star review from now on every time this happens.

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★ 2

Not very good at all the food was cold and I barely got any fries there was an extra fry in there and the two put together didn't even equal one

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★ 3

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★ 5

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★ 5

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★ 2

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★ 1

Burger was not cooked all the way

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★ 3

It's an ok restaurant if you plan on doing mobile order for pickup I'd advise against it we sat in our pickup slot and notices drive thru cars were going much faster than we waited 10mins several times. Otherwise I continue to coming in the store which has good customer service and good selection wish breakfast was only surves until 930am not 1030

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★ 4

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★ 5

Fast courteous service, good vittles. No complaints. Thanks.

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★ 3

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★ 1

Got bad mangers tonight, tori was not very nice to me and my family

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★ 2

Booooooo!!! Go across the street and eat at happy joes. Love sitting down and eating with family and playing there games. GO TACO PIZZA!!!!

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★ 5

Fast food is actually fast

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★ 5

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★ 3

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★ 5

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★ 3

The old favorite, the McRib This was my selection today although it's sloppy or interesting taste, And one of my favorites. 🤣🤣

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★ 5

Order taker was very fast and accurate I did get pulled ahead for my order but it didn't take too long for them to bring it out. Food was very good and my whole order was correct :) this usually doesn't happen at this location but I was very pleased with my visit this time.

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★ 4

Friendly staff
Clean

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★ 1

You couldn't pay me to eat at any McDonald's. The fact they're still in business. Feeding people processed garbage foods. Contributing to the mass killing of sentient beings for tatse. If you're reading this...why do you eat there? Not for health. For tatse. Is it worth the trouble you'll have down the road from eating this toxic food? It's up to you to decide. The truth sucks sometimes. It's time to grow up & take control of your health. Healthier people = Healthier, Happier World.

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★ 1

Was just there. Got told to pull up because there would be a wait on the fries. Got the food and the fries were COLD. If I have to pull up and wait for fries, they should be fresh not cold.

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★ 1

The frys weren't done, were cold and tough. We waited for nearly 15 minutes for our food to be delivered to the drive through line with only one car in line in front of us. The cost was another shocker, we ordered 3 McDoubles, 2 bacon McDoubles and 3 large frys and the total was $29 and some change! The 3 orders of frys were over $10! Crazy!

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★ 5

Este es un restaurante tratando de mejorar en todo sus aspectos. Espero ver esos grandes cambios amigos y amigas. Ustedes pueden y más en Equipo.

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★ 1

Only open for drive thru. Another that can't get help. We had a bus load.

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★ 1

I got food poisoning. 🤢

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★ 1

Trash

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★ 3

Curbside always takes longer than 5 minutes. It says usually but it's more like 15 to 20 minutes

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★ 3

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★ 1

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★ 5

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★ 5

Everything was Hot and fast, even for lunch rush, very friendly.

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★ 5

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★ 2

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★ 4

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★ 4

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★ 5

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★ 1

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★ 5

I'm fat so yeah

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★ 5

Quick in and out....fresh and efficient.

Thats how its supposed to be.

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★ 3

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★ 4

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★ 4

Typical McDonald's food. Was good.

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★ 3

Very busy location but fries where hot!

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★ 4

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★ 5

The seepage from my thuggies smell yalls food I ordered and bad service hope yall find the new smell soon lol

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★ 3

Great for fast food option

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★ 2

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★ 1

The food quality is good. But unfortunately this place is far from consistent. Everytime I've been here. I order the same thing. 85 percent of the time the order is wrong. I've even walked in with other orders wrong. I have no troubles at any other establishment besides this one. It appears basic management and employee discipline is a huge issue at this location. It has been completely inconsistent for ages no and no action or repercussions have been taken to change the basic skills of computer input for an order. Poor business and management practice. I honestly feel bad for the employees, as they probabaly dont know any better and are just setting themselves up for failure by working here. Something needs to change. Better training needs to occur.

EDIT: I have moved my rating down to 1 star due to my recent experience. I have no formally filed a complaint with Cooperate. Will never be going back to this location, alongside my family and friends.

Refusing to issue a refund for lack of order accuracy and consistency is not good business practice, Your managers need to learn customer service and are at the upmost rude scale I have ever experienced. Completely disgusted with the attitude and demeanor that was exhibited.

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★ 5

Clean and quick. Making fast food feel good.

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★ 3

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★ 4

No more healthy foods. I asked for a salad they don't have them anymore. Only greasy hamburgers and chicken.

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★ 5

Not a fan of the food anymore but shakes especially the shamrock shake I like

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★ 1

Not very many vegan options and the people that work there give you dirty looks

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★ 5

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★ 2

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★ 5

Used the phone app to order and do curbside pickup. Works good since I drive a big delivery truck. Just wish things would get back to normal with inside seating.

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★ 3

Speedy service, looks clean.

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★ 2

I went there the other day. Uhm. I was with my family and my little cousin and my aunt have very bad health problems and my little cousin couldn’t breathe so he put his mask under his nose. The one server said if he don’t put it over his nose we cannot be served. So we put his mask over his nose. I personally noticed the servers kept itching there heads with their gloves. And continued making our food. After we got our food. We went to check to see if we got everything. Instead of all cokes they gave us Water instead. My aunt ordered a big Mack, with everything extra. She looks down on her big Mack and the only thing on it was a piece of meat. Everyone started getting very irritated. I ordered a 10 p. Chicken nuggets. They where cold and felt frozen still. Nothing was clean at all. The servers where overall very disrespectful. The one server started yelling at us to hurry up. And we where making sure we had everything. My uncle started getting very upset, the day after we got Mac Donald’s we all started getting very sick. I don’t know if it was the one time we went there. But I do not recommend going to the one in Lancaster.

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★ 3

They were very friendly and fast. Clean and everyone was wearing a mask. The food was good and hot.

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★ 5

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★ 4

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★ 1

You are guaranteed to be parked even if you order just one item.

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★ 3

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★ 4

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★ 1

Terrible service sat in line for 20 min than waited for my food for5 min! I thought drive up was fast service!!!!!!!!!!!!

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★ 5

Quick

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★ 4

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★ 4

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★ 5

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★ 5

Covid-19 has somehow called forth a true heart for service from the staff here. Customers appear to relish the hometown atmosphere.

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★ 4

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★ 3

Lunch hour so super busy

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★ 1

Stuff is to expencive

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★ 3

It's McDonald's, typical McDonald's nothing good bad or otherwise.

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★ 3

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★ 4

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★ 3

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★ 5

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★ 1

I swear they are gong downhill!!!

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★ 5

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★ 5

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★ 5

our wait was a lil longer then expected but the service was excellent the gal that brought our food out apologize for the wait and they gave us a free apple pie. but the young lady was so nice and caring. love device like this. will visit more often

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★ 4

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★ 4

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★ 4

Took a bit to get my food but everything was fresh and the service is amazing!

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★ 4

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★ 5

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★ 4

Good service

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★ 4

Service was great food so-so

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★ 3

Typical

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★ 4

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★ 1

The managers appeared to disappear as i was ordering breakfast and left some very young looking workers to fill alot of order (judging by the cars in the line) then i saw a manager who seemed to be scolding the workers for not working fast enough. Maybe dont leave your own job and they wouldnt have to cover your behind.

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★ 5

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★ 4

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★ 4

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★ 4

Our visit was pleasant. Orders were timely and accurate. There is a large PlayPlace here. It is also adjoined to a gas station FYI.

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★ 5

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★ 3

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