★ 1

Watched three cars in the drive-through get service from the other lane before I got service. Then we sat in line. For a McDonald’s that is near an interstate and busy. You should staff accordingly or shut down a lane so people know that you’re too busy to service people.

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★ 5

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★ 1

It’s not hard to cook French fries right mine are freezer burnt to hell with that whole store

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★ 4

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★ 5

Thanked the staff for having a clean store

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★ 3

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★ 1

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★ 3

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★ 5

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★ 5

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★ 1

get better employees!!!! don’t lie and say you added espresso in my drink when you didn’t!!!! I know the difference been getting the frappe for years now!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

Good one, very good ambience and neat.

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★ 5

A McDonald’s with a truck parking lot!

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★ 2

Had to wait 20 minutes for food. It was hot thankfully. The bathrooms and the eating area was super dirty!

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★ 5

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★ 2

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★ 1

Workers making food without gloves. As someone who works at a McDonald’s, it is not difficult to put gloves on before touching someone’s food. Food quality bad. No salt on fries and hardly filled. No adults were in sight, probably why the kitchen looked like a circus, unfriendly service and multiple health codes being violated.

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★ 1

Very unprofessional. I won't dine in here again. All I could hear, with my children, was employees talking trash about their customers and situations with customers. They don't have common customer service courtesy whatsoever. I said thank you for my food, no "you're welcome". I had a small issue with my good, went up and politely asked for the requested toppings on the side to make things easier, said thank you and again, no "you're welcome, thanks, have a nice day, none of it. McDonald's is already over their head with their newest prices and no kids play places anymore. It's just not worth it, this specific location being very unprofessional. The only thing good were the sandwiches. Nuggets were gross, fries cold and soggy. Choose another restaurant. Thus one is not it.

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★ 1

No meal deal, no bothera

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★ 5

Great place to stop.

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★ 4

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★ 5

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★ 3

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★ 1

Only stop if you have time to spare. It's going to take awhile.

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★ 1

the service was very bad and the french fries were not tasty

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★ 5

The ladies here were extremely warm in there smiles. No problem asking for a free water cup. I charged my phone and was welcomed in to the cozy cafe. The bathrooms were ready to sharted in. Extremely clean makes an unforgettable experience. I didn't get any food. Just water and to charge my phone. But I would say. A quality service to the community. Thank you mcdonadls. Thanks Wisconsin. And thanks ladies. And any men in the back. Proud of you for working and doing something better with your life.

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★ 5

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★ 5

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★ 4

Went thru the drive up everything was great

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★ 4

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★ 1

After 5am and they didn’t have outside lights on signifying they are open. I ordered a Limited Time Hershey Frappe at the drive through and the worker hesitated and said the machine is down. EVERY SINGLE one of these stores says that so it’s very disappointing that the company is continuing to run this way. Enjoy the loss of money on a product. Honestly, why even offer it if you won’t sell it?

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★ 1

"Are you kidding me?! You put the chicken in the fryer AGAIN?! I specifically ordered 4 pcs chicken tenders, and the first bite was like biting into a rubber tire - it's SO sticky and disgusting!!!

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★ 5

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★ 1

I ordered a coffee thru the app,but my app picked up a different location and the lady told me I couldn't get my coffee at her location. After explaining it to her, she rudely told me, it was my fault and I'd have to reorder. I've had this happen at dunkin and they accommodated it for me. Thanks for nothing ,not loving it

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★ 1

Order the 20 piece chicken nuggets and honey mustard sauce got 10 nuggets and hot mustard sauce kids don't know how to count or read!

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★ 1

She didn't gave me what I ordered

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

They get my order right every time. Always pleasant and friendly.

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★ 4

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★ 3

You may sit in the drive thru for 15min or more. They refuse to move cars ahead or in waiting areas, so if you order just a drink you have to sit and wait for the person in front of you to get their 55 cheeseburgers. Otherwise I rarely have an issue.

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★ 1

Garbage! Nothing prepared. Mean disgusting service. Saw three employees spit in peoples food and cuss them out. Wow!!!! Unbelievable

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★ 4

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★ 4

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★ 4

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★ 5

There's one employee I appreciate the most. I was having a bad day. He gave me a smile and he always and works there on Saturday. He's disabled and has a good entune. Some of these co-workers should take notice of them. He's fast and I couldn't believe the bathroom way he cleaned it. He was fast and kind to me. I am recognition at his manager. Should see this message. I think we all support him I am giving one morning out if you don't have time during the week. He's there on Friday and Saturday and Sunday in the morning. I see him working. He's short and goes by Tom. He's told me so let's give him support

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★ 1

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★ 3

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★ 3

Food was cold and over salted. Especially the fries.

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★ 5

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★ 3

Make fresh fries more often and yes the code would have worked if you would have typed it properly

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★ 4

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★ 1

The lobby made me uncomfortable food was terribly old and extremely disappointing I asked for a deluxe quarter pounder and it was dry. The buns were old, and all I got was a quarter pounder. The whole order was old fries were soggy nuggets were old and dry. The chicken was dry old. The buns were old. The whole thing was just extremely disappointing and for the price that it was it should’ve been fresh when asked to be freshly dropped. I personally do not think I will ever be back

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★ 1

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★ 5

.y order was just as it should be; tasty, accurate and the staff was more than friendly.

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★ 2

Stale cold atmosphere with same old menu. Only good thing is it's fast.

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★ 5

Drive through personnel were very friendly. Pretty good turn around time for food.

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★ 5

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★ 5

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★ 2

Funny to ask to make it fresh and they hand it out the window. And just lie to your face like you can't tell. Rude

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★ 5

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★ 1

My family goes here every week after my kids various activities. 3 weeks in a row now our orders have been wrong, food was cold or made incorrectly, rude staff, etc. I am fed up. We will not be returning and I caution others about this location.

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★ 4

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★ 3

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★ 3

If they get your order right and actually give you everything. Buy a lotto ticket.

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★ 3

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★ 1

They advertise false hours all the time and just make up the hours day to day it often feels like.

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★ 2

We stopped for lunch today . I had a big Mac..n fries.. started to eat my sandwich, and found a long hair in my sandwich. I took it inside and showed the woman.. I said , what about hair nets ?? She said we are only required to wear hats.. I looked at them all.,, and counted one 1⃣ hat .. ridiculous!! I got another burger.. I cooked in the u.s. army , and that crap wouldn't be tolerated..

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★ 4

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★ 4

Was good for macdonalds

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★ 3

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★ 5

Filet o fish was perfectly done

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★ 3

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★ 5

It's a McDonalds and we went through the drive-through. I can say that the employees were friendly and efficient, we got everything we ordered fresh and hot, and got right back on the highway quickly.

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★ 1

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★ 5

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★ 5

it actually looks like it's advertised. yum yum yum yum

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★ 5

awesome workers, especially chase and gabi:))

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★ 3

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★ 3

price is too high for Canadian currency

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★ 1

Ten minutes to get an iced coffee at the drive thru with no line ahead of me

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★ 5

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★ 5

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★ 5

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★ 3

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★ 1

$14.00 for a breakfast combo meal with a large orange juice. And my orange juice was warm. This is really unacceptable.

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★ 5

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★ 1

We drove 23 minutes to get there because my grandson got stung by 3 bees and loves the hot cakes. We were there at 7:30am Sunday morning. Said they were out if hotcakes and oj. Very disappointed

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★ 5

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★ 5

Found my dog 🐕

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★ 1

We went through the drive through and the lady that was taking our order cut us off and gave us a total before we were done ordering. When we went up to the window and let her know we were not finished, she took the rest of the order. But she was very rude about it.

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★ 1

Emma was the manager on duty 6/22/24 between 4-4:30. Second time this week I bought food at the Mauston Wisconsin location and it was the 2nd time the order was wrong.
I called to ask if they were having recent audio problems and Emma said “no one has ever complained about that.” Every time I make a Oder the empire struggle to hear me and then give me the wrong order. Emma got snippy and hung up on me. She then wouldn’t answer her phone. I continued to call the line since I was hung up on till I drove back to the “restraunt” in the rain to get her name which I obviously did. What a joke. She should not be managing anything. “No one” in customer service handles customers with such little respect. If you fellow customers want to spend your hard earned cash on what you want don’t do it at Mauston McDonald’s. It’s a waste of money and time.

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★ 1

This place tonight after 8pm there is no ice in the lobby ice machine, tables dirty, and employee were in the back laughing up a storm when I said there is no ice.

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★ 5

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★ 2

Twenty-two dollars for two burgers and two small fries! EXPENSIVE!

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★ 5

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★ 3

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★ 5

As usual service is good.

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★ 5

Excellent

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★ 4

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★ 4

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★ 1

Gross I ordered 30$ in food for it to be a mess and not get my drinks or shakes chicken nuggets look like this I wouldn't feed this to dogs let alone pigs and pigs eat everything.

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★ 1

I never go there because they can't get the other right. It's correct on the screen when you complete the order , but they charge you for large items and give you something less expensive. This particular McDonald's could use some people who care.

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★ 4

Fries were a bit to salty

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★ 4

Nice ,clean & updated

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★ 5

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★ 3

Bacon egg and cheese biscuits were hard and the eggs were overcooked. Hash browns needed to be fried more, not crispy at all.

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★ 5

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★ 5

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★ 5

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★ 4

Nice .. 3 breakfast meals for $40...

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★ 5

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★ 3

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★ 4

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★ 3

Had to keep repeating code to get discount. At least 5 times. We'd give 1 code and phone screen would say, We got it! Then discount would not pop up and we'd get another number to try. Lucky #5 miraculously worked. Would have ordered more but became frustrated over code/discount issues.

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★ 1

This was all the fries I got, and no there wasn't more in the bag.

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★ 4

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★ 1

Everytime I get large fries and everytime they look like this…..I should be getting what I pay for.

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★ 5

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★ 5

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★ 5

Great place! Emma was a great employee!

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★ 5

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★ 3

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★ 4

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★ 2

It's a McDonald's

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★ 5

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★ 4

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★ 4

Fry's under cook. But otherwise fast and friendly . Nice people

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★ 5

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★ 3

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★ 5

#3 is our road trip go-to breakfast. Over the years I've had SO MANY. These were hands down the best ever. Also thanks for cooking the hash browns all the way. It was like getting McDonalds in 1989. Thank you.

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★ 2

Took forever to get our food and it was only 3 items

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★ 2

A year ago I gave them 4 stars but I am editing that. Lately the staff just doesn't care. I ordered a chicken sandwich deluxe with no mayo and extra pickle. The person taking the order didn't put no mayo. I also ordered a Big mac with no pickle. I asked the person at the 1st window to make sure the chicken sandwich had no mayo. He was very polite and corrected it. However when I arrived at the second window my food was already there. I knew they probably didn't get it corrected. So I just pulled around and parked. Sure enough mayo on the chicken. I took it back in and they where already making the right one. (I worked in fast food so ok no worries) I look amd my big mac has the no pickles ticket on it amd drive away. Once we stop somewhere so I can eat my big mac I open it up to find 5 pickles on my big mac. Plus the remade chicken sandwich looked like an angry toddler threw it together. As stated before I have worled in fast food before and I have many years of customer service so I let most things slide. However it happens almost every time I go there. People say fast food workers aren't worth making a living wage and it is situations like this that make me almost agree. However my stance is still offer the money to the good workers amd keep the ones who don't care at minimum wage. Customer service is hard and being good at it can make a difference in a person's day, however being bad at it can kill a business. So to the petite blond who got me the replacement sandwich you are doing great and so is the dark haired guy with a black arm sleeve who took my payment and corrected my order. However you have some employees that need to pay attention and at least act like they care.

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★ 3

There was not one employee who smiled or even greeted us. Granted, we were just getting coffee, but it would have been nice to have at least a greeting of hello.

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★ 3

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★ 4

Sorry dirty store not impressed

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★ 5

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★ 3

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★ 4

Food was hot and tasty. This McDonald's was so short of staff it was ridiculous. We stopped in the morning on our way to do an errand. And stood there for 20 minutes and no one took our order so we left without eating. On the way home we stopped around 6:30 pm. At this time there was a young man who took our order, was very pleasant, and we got our order quickly. Need to commend this young man he was working really hard under bad circumstances yet he was smiling , efficient and going above and beyond. If we return to this McDonalds it would be because of the service we received from this young man. Perhaps you could go a little above and beyond for him.

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★ 5

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★ 5

When you want fast and consistency, can't be beat.

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★ 2

Nice remodel interior but order order from kiosk to 10is minutes to prep (not busy) and SO MANY FLIES. Was like eating next to a old cow barn. Seriously weird and gross.

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★ 4

A tad awkward going inside. But doable.

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★ 4

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★ 5

Quick service. Food was good and order was correct. What more can you ask for?

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★ 5

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★ 4

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★ 3

It’s your normal McDonald’s

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★ 1

All of the staff needs to go back to ServeSafe training. They were excessively touching their noses, faces and hair and then food. They also didnt have their hair pulled back. One even wiped her nose then handled food. It was truly disgusting. The chicken nuggets were also way overcooked and gross. Hand sanitizers were empty, lids were empty, staff didnt give out cups, and staff was rude to an elderly man. Soooo awful. Should be ashamed.

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★ 1

Sat in one drive thru line while 3 other cars got served. Nobody even talked to me, so u left to go elsewhere.

I'd recommend skipping this one.

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★ 3

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★ 5

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★ 5

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★ 3

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★ 4

Got a soda for the road.

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★ 4

Was good and actually decently clean

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★ 3

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★ 5

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★ 4

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★ 5

Food was fresh and service was fast. Restaurant was clean and tidy.

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★ 2

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★ 5

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★ 3

I have to place my own order. Ask for my drink cup. Not much McValue. Food was hot but a bit too much salt on the hamburger and fries.

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★ 2

I will not go back. Ordered a Dr. Pepper and got a Coke. Fish sandwich was not anywhere near being a sandwich. All just thrown in together. Hamburger so cold the cheese wasn't melted even a little bit. And in case you don't realze it people if you mix your hot fries and your cold fries you just get all around nasty tasting fries.

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★ 5

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★ 4

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★ 5

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★ 3

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★ 4

Lots of new faces at this location. The crew is friendly and helpful and they all seem very happy. We had a few things missing/wrong, but it wouldn't be McDonald's without an order mistake and they happily corrected the errors.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 1

Tables needed to be wiped down.

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★ 5

Good food and fast service!

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 4

They forgot to give me my chicken nuggets this time. Last time, they were rude when they took my money.

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★ 3

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★ 1

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★ 1

Before 30 minutes I order capuchino with extra shots expresso and I paid 7$ … and white fat guy give me Just worm milk… I can’t believe

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★ 5

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★ 2

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★ 4

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★ 3

It's McDonald's

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★ 5

Went there on a Friday after picking up my grandchildren. They only had three people on staff. Even so, the food was fresh and very good. The store was clean and when the drive-through app wasn't working, they kept it together well. I would definitely go there again. Excellent staff! I would recommend.

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★ 4

Clean dining area and food was standard McDonald's quality.

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★ 1

We where not able to pick up are order after we order it and there were people there and did not help us and they closed early we were there at 10:48 and we never got helped

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★ 5

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★ 4

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